Zales Guest Experience Survey
Zales aims to offer you the best service and products. How do you like your experience in Zales? Let them hear your voice through this guest experience survey. Your feedback is very important for their future development. Upon finishing the survey, you will get a validation code to redeem next time when you shop. Not redeemable online.
You can leave your comments to share with us your story with Zales.
Zales Guest Experience Survey Guide
- Visit the Zales guest experience survey page in Reference Links 1
- Enter the entry number located on the last line of your receipt
- Choose the primary purpose of your visit
- Rate your satisfaction with the store, your purchase and the associates
- Were you greeted in a friendly manner when you enter the store?
- Upon completion the survey, you will get a validation code to redeem on your next visit
About Zales
The Zales began in 1924 in Wichita Falls, Texas. It has grown from a single store selling jewelry alongside appliances and cameras to a major international jewelry corporation. Zales Jewelers’ focus has always been on providing a wide range of choices for mainstream jewelry customers who seek excellent value in fine jewelry.
Reference Links
- Zales Guest Experience Survey Link: www.zalessurvey.com
- Zales Official Site: www.zales.com
Excellent experience☆☆☆☆☆.
The girl was very friendly and helpful. Everything is sooo pretty and reasonable prices. Definitely I will return back. Great jewelry store. Awsome environment!!
really good service
Excellent service
Brittony helped me very much and i am so happy with the decision i made! Bowling green mall is a great location to get anything you need!
My experience today was exceptional. Ms Sandra was very friendly, patient, and very knowledgeable when it came to her merchandise. My intention was to purchase a gift for a friend and ended up purchasing a piece for myself. I will definitely be looking for her when I return to your store.
I would like thank Emily at the Odessa Texas store for being one of the best sale reps we have ever come across she was so helpful and honest with everything we needed and asked for
I would like to thank ms Irene P. Trevino for making the day special for my wife and making her feel super good. She went way beyond expectations and everything went super smooth.
I like to thank me star and mr real the zales team on 86 street between 4th and 5th ave thank u soooo much my wife loved every bit of it also ms star ur the best hands down
I love the hospitality and the love I was given thank u zales
I want to add that the sales team, at Zales, told me that my resized ring and special ordered ring would be back, in two weeks, and it was back in two weeks, to the day. I have noticed that the reviews are either five star or one star reviews and I would suggest to anyone who wants to buy jewelry, to go to Zales, at the Quil Ceda Village Mall, because the sales team there is spectacular and they do what they say and they make you feel like family, while you make your purchase. It was the most Pleasant shopping experience I have ever had.
My shopping experience at Zales Jewelers with spectacular. Katya and Mark gave me great customer service, as well as the manager, Angeline. Within minutes they found exactly what I was looking for and they help me complete my transaction in an efficient and timely fashion. By the time I left the store, I wanted to invite these people home for dinner because they made me feel so welcome and so comfortable that they felt like friends or family. Katya, Mark, and Angeline are the best! They do jet their job professionally and effortlessly and they make you feel like part of the Zales family, while they do. I recommend anyone looking to buy any type of jewelry to go to Zales. You will be treated very well and you will find exactly what you’re looking for quickly and efficiently.
My husband bought me a ring for my anniversary and had to have it sized … They said it would be back no later than Jan 30 (2 weeks after purchase). It did not come in until the Feb 10th. We go to pick it up and the lady that waited on us told me I had to wear a mask i told her I couldn’t for medical reason and she told me I would have to leave the store so Now that the ring still doesn’t fit I wont be able to take it back there to have it resized and will have to go somewhere else and pay to have it sized … I will not shop at Zales again even when this “pandemic” is over … This wa in Bowling Green Ky …
I had amazing service, like the best I’ve ever had anywhere, they had great inventory to choose from, and they are very reasonably priced.
1/22/2021 From Bonita Smith Attention: Store manager at Zales # 1512 Devonne Laird Kyllo, I would like to share the amazing service that Pamela rendered for my husband and I as we shopped for a trio wedding set. She was pleasant and I know she smiled behind her mask. We were very pleased that she took her time to show us many styles. Pamela shows honesty when she ranged me up for another co-worker she made sure she gave her the credit. I feel a raise or recognition will be very nice for Pamela ID # 017-652-122-10
OMG., this Zales team is Awesomeeeeee., Ms. Jessica was so helpful when I went to send my ring off. I brought a ring from LeVian and came on to send it off. Everyone was so nice and polite. I HIGHLY Recommend this Zales from the Lakeside. Everything was nice and clean, when I went they were putting out new merchandise which is amazing more goodies for me to look at and have my husband buy. I just love this team they are Awesome, Great Job
I opened the Zales credit card and was approved instantly. I tried to purchase an engagement ring with my new ZALES card but did not have the account number. I reached out to several associates and the manager Paul online and expressed my frustration with missing the cyber monday sale because I could not use my new card with them. He would not honor the cyber deals for the following day even though this was no fault of my own. He said I would receive an email but I never did and refused to work with me. Do NOT deal with the online customer service.
I visit st. Charles Towne Center great excellent customer service from young man Kevin very helpful with information and insight about my purchase also knowing about the products the has very great customer service you still should give him a raise ten thumbs up!. Survey ID # is:219-650-092-16
On the due date of my payment on a recent purchase, due to a snowstorm, I paid my account (1st payment) online. Since the date is very visible on the bill but not the time, I did not see the time due. Had I been able to visit the store and make my payment there, I could have paid the bill up to 9:00pm.
As it was, my online payment was at 8:21 and I was charged a $35.00 late charge.
I called to explain the situation and have the late charge removed as it was paid on the date due. I had made this purchase of over $1000.00 with this being my first payment on it. I had also made another purchase within a years time of over $1000.00 and paid the amount off early. I did not feel this penalty was appropriate. I was refused with my request on the phone and also when I requested the help of the local store manager.
I will definately pay for my purchase but I will no longer use this account as I have no faith in their providing reasonable service.
Hi my fiancé Francisco plaza and I have an account with you as a credit card and made a big purchase on an engagement ring and other pieces. On 12/27/19 I went to you location in the sawgrass mall in concord North Carolina. It’s almost two weeks and we yet ha ent reiceved the order on our ring. Worst part is that I contacted the store#2691 to check on the status of the order. The women who answered the phone answer Not in a good mood and said she would need to place me on hold as find my order. She returns and states there’s no order or repair with our account. I was then placed on hold for 15 mins to tell me the same thing. I told her that I’m very worried because I have a paperwork for the resizing of the ring and also that it was suppose to be shipped to another Zales closer to me in the Carolina mall. She got upset and responded she wasn’t with me at the time of the order and that she can’t find any paper trail or my order of find it in the system and that she has no idea what she is looking for . She mentioned how she was exhausted and can’t handle it at the moment because her other employee called out sick. I asked to speak to a manager because this is not how you speak to a customer especially because this is where we choose to purchase our rings I’m ha I g second thoughts and not wanting to even purchase our wedding bands. At this moment this order is no where to appear but I did have my account charged for the purchase. Please contact me 954 708-6244
As a Marilyn Monroe fan I was happy to see the collection. Frank the sales person was help full & pleasant
Tech Ridge store in Austin TX store #2812
Sandy the team lead/asst.mang made my visit very frustrating. the 2 sales reps and Sandy were assisting other customers when got there. I waited patiently for 30-40mins before Sandy became available. As soon as she became available customers walked in the door and she immediately assisted them while I was still waiting for someone to assist me. Sandy got done with her customers before the other 2 reps were done with their customers and Sandy still didnt help me and what makes it so bad she looked right at me and kept straightening up and then went into the office. I waited another 10mins before I was helped. this is my primary store but after this incident I think I will relocate or go to Jareds. I only wanted to return a necklace we didnt really want. we purchased the necklace because the one we really wanted was misplaced(which I bought the next day when it was found). needless to say i was so angry i returned everything that i purchased. i’d rather take a chance at another store than to deal with such rudeness from an asst.mang at that!!she made me feel like she didnt want to help me because i was black because the people she was assisting were hispanic.. never been treated like this at this location!! I gave this a 1 star because thats the lowest i could rate it,,
Manager has excellent service, great smile and very helpful..
Deena Owens and store manager Charlotte both go above and beyond to make sure my ring was properly repaired. They both are awesome. Fayetteville Arkansas store I highly recommend you go see them. Deena is the best.
My husband and I went to the Zales Store located in the Clybourn Square in Chicago, Il.. We went looking for wedding rings. A woman named Sue helped us and our experience was better than what we expected. Sue was very helpful and patient and explained everything we looked at to us. She made sure we were able to walk out with exactly what we wanted and we were more than satisfied with her professionalism and customer service. We recommend going to the Zales in the Clybourn Square and be sure to ask for Sue you will be happy you did!
ID# 118-583887-77
My husband and I went to the Zales Store located in the Clybourn Square in Chicago, Il.. We went looking for wedding rings. A woman named Sue helped us and our experience was better than what we expected. Sue was very helpful and patient and explained everything we looked at to us. She made sure we were able to walk out with exactly what we wanted and we were more than satisfied with her professionalism and customer service. We recommend going to the Zales in the Clybourn Square and be sure to ask for Sue you will be happy you did!
My wonderful hubby choose Zales for my 25th anniversary up grade ring… and I love it! The Zales store on 290 Governors Square Mall 2801 Wilma Rudolph Blvd. Clarksville, Tn 37040 was great.The sales person that helped us was named Sam and she was Patient with me,Knowledgeable about all of the ring choices I wanted to see and made our Experience rememberable. Thank you for being Superb! ID#113-941-357-08
Nancy sales associate from Zales at The Parkchester location is exceptional. Nancy is amazing. My husband and I wanted to upgrade my wedding set. I initially selected a set at the store, after going on the Zales web site I fell in love with a set on the site. I immediately contacted Nancy to ask if they had the set in the store. The set wasn’t at this particular location , but Nancy reassured me not to worry she would make sure I would have the ring in a few days. Not only did she go out her way to ensure the best products for her customer. Her exceptional customer skills invite you to want to purchase from Zales. She is so pleasant and her attention to detail for customer satisfaction is phenomenal.
My Survey ID # Is: 011-998-944-92
The ZALES store at WIREGRASS COMMONS MALL, Dothan, AL. has a large display of diamond jewelry. I found exactly the white Gold Diamond Bracelet (3 carats) I wanted and purchased. The Ladies at the store were amazing with knowledge and very Friendly and Truly cared about what I wanted/purchased. I LOVE My new bracelet!
Everything was Great , I love Zales !!!@
My husband ordered me a ring for Christmas 12-6-18. He called 12-18-18 to check on the status. No one knew anything about it and he had went to the store and ordered it and paid for it. Assoc#13529420 at the Paducah KY store is who helped him that night. They di not complete his order. When he called the 18th he was pissed! They was going to look into it and call him back. They called him 12-24 and told him it got ordered but wouldn’t be in till January then asked if this was a gift fir Christmas and he replied yes and the women was silent no apology! Thanks for ruining my Christmas and not offering any apology or some kind of compensation!!!
I would not recommend anyone to shop at the Zales on university mall Tampa, FL. The people there are not friendly unless you are buying something, there is a sales agent name Harvey is all about the money he does not explain anything o you other than sign here that’s his favorite word.
They suck they’re not even willing to work with you.If you buy a piece of jewelry with lifetime warranty you would think it would be taken care of but not this place,they’re fast to take your money for that warranty though
And my fiance bought my engagement ring there in April we got the lifetime warranty on it and I lost my ring and Zales is telling me that there’s nothing they can do so basically the lifetime warranty is for nothing I just want everyone to know what a shity place that is and if you’re going to propose to your girlfriend buy the ring somewhere else because if it ever got lost or stolen they wouldn’t replace it no matter how much money you spent on that right
the salesperson who helped me with my purchase today(nov.10) is very accomodating nd helpfu.I am very pleased with his service.His name is Tom Stasc.
070518 we went to the zales outlet in smithfield nc and we were helped by a wonderful young lady by the name of bernice she was very helpful kind and made the experience beautiful… Thank you so much
I’m very pleased with my purchase
I completed survey code 017-369-026-75 but failed to leave my contact info. Sara Vaughan-Burns, 417 Knollwood Drive, Mauldin SC. 29662. Phone 864-297-6661. Since it was a very unfavorable tone, it’s only fair to include this information. Thank you!!
Sales customer service is terrible. I will shop at reeds or kay from now on and encourage my friends and family to do the same.
Good service
I am very disappointed with my Zales experience. My fiance gave me an engagement ring that he bought at Zales and said I need to have it inspected at the store. I tried but was told they cannot do it without the receipt. The other jewelry stores store the information electronically and do not give me grief if I do not have a receipt. I am writing to explain my dissatisfaction with your policy and to say that my plans to purchase more jewelry from Zales has changed. Please consider changing your policy to better your customer service. Thank you, Ann