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West Marine Customer Feedback Survey

No matter you are a boater, angler, sailor or anyone with a passion for boating, you may head for West Marine to get boating-related products and services. If you would like to give your feedback about your shopping experience to West Marine, just participate in the customer feedback survey. Upon completion of the survey, you will be directed to the page with a barcode. You may obtain $15 off for the purchase of $100 or more on your next visit to West Marine with the barcode page printed.

West Marine Customer Feedback Survey Guide

  • Enter the survey page at Reference Link 1 below
  • Select your purchase date and input the 1-digit store number, register number and transaction number from your register receipt. Choose your age and enter the captcha. Click the “Submit” button to get started

West Marine Customer Feedback Survey

  • The survey is composed of 42 questions in total, which are presented at one page. Rate your satisfaction to West Marine stores, products and crew based on your own experience. Press the red “Submit” button to finish the survey

West Marine Customer Feedback Survey

West Marine Customer Feedback Survey

  • Upon survey completion, you will be directed to the dicsount page. Print the page and present the barcode on it on your next purchase of $100 or more at West Marine, and you will get $15 off

West Marine Customer Feedback Survey

About West Marine
West Marine is a chain of boating and fishing supply stores in the United States. In 1968, it started with selling nylon ropes. The Blue Future program of it is aimed to improve marine environments and help bring the passion for boating to more people.

Reference Links

  1. West Marine Customer Feedback Survey Link: www.westmarinefeedback.com
  2. West Marine Official Site: www.westmarine.com

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Rating 3.519votes

  1. Rated 5

    I was not able to fill out the survey because it would not take my answers. I visited the ocean city store last week. Everyone there were courteous and knowledgeable. I did make a few purchases but do not have the receipt. Fred helped my husband and I with our purchases.

  2. Rated 5

    Great layout of store! Very organized! Variety of mrechandise. Great location! Friendly staff!

  3. Rated 5

    awesome service

  4. Rated 5

    Tommy Hoade went above and beyond in helping me find the correct fasteners for a recent used sailboat purchase. Knowledgeable and engaging!

  5. Rated 5

    Michael Price is a treasure in your store. Incredibly kind, knowledgeable and fantastic in explaining varnishing on a boat. Michael was so wonderful and took his time to explain the best way to do it now. Have done it a lot but he was so kind and told me how to do it so I don’t have to do it every year. Great man. Thank you for having him in the store in Marin City, Sausalito CA.
    Vanessa was kind also. Thank you. will not let me rate any one. Your website needs improvement not your staff.

  6. Rated 1

    Shopped in Hyannis, MA store and no associates provided help. Check out person never said a greeting or even spoke to me at all. Very unprofessional and unfriendly at checkout.

  7. Rated 5

    I received the best customer service by a gentleman named Tom. He was extremely knowledgeable and helpful. I have 15 years of sales experience, and he did everything right. West Marine is lucky to have such a conscientious employee.

  8. Rated 1

    your survey is does not work!

  9. Rated 5

    Son excelentes Rokero es mi pana siemore me atiende chevere

  10. Rated 5

    I always get the help I need

  11. Rated 5

    Excellent service it is great shopping there

  12. Rated 1

    You did not have a page to be redirected to after I did the survey in order to get barcode for $15 on next $100 purchase.

    You should not falsely advertise discounts that cannot be accessed.

  13. Rated 1

    You advertised above that after doing survey I would be redirected to discount page and then receive bar code for $15 off next $100 purchase.

    In fact I did do the survey and DID NOT get redirected to discount page.

    You should not falsely advertise discounts that do not exist.

  14. Rated 5

    Had a great experience at west marine today. Had great help finding what I needed

  15. Rated 5

    Key Largo West Marine Rocks with Donny … always goes out of his way to help me and my friends. It’s like he enjoys being there. He is a keeper.

  16. Rated 1

    If I need to add yet another download to my personal computer just to do your survey then it is not worth it. All I was interested in doing was answering some questions because your sales clerk asked me to but this is far too involved.

  17. Rated 4

    Was unable to select from the survey questions. Do you have a software issue?

  18. Rated 1

    What a F’ing joke. No link, questions shown in fine print, clearly not up to WM usual standards.

  19. Rated 1

    Tried many times but unable to open survey ??

  20. says:

    Good luck trying to find a link to take survey Harold at store #64 was very helpful and knows his boats. Knew just what we needed and gave some very helpful tips

  21. says:

    Like to take the survey but can’t find link 1 to get stared

  22. says:

    I was going to do your survey but I will not download anything on my computer to do it. That is a very poor way to do business.

  23. says:

    I shopped at Store #1244 today and received excellent customer service from the Store Manager Jill Albro. She assisted me with my purchases for my boat and even solved a gift problem I encountered. Her patience and willingness to satisfy all of my concerns and requirements was beyond my expectations. This extra attention to detail and customer service was much appreciated, especially during this busy holiday season.

Survey Discussion