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Walgreens Cares Customer Satisfaction Survey

Have you purchased at Walgreens? How do you like your visit experience? Voice your opinions in the Walgreens Cares customer satisfaction survey, and you may receive better customer services next time. Meanwhile, you have the chance to win a $3000 grand prize as long as you are a legal resident of U.S aged 18 or older.

Walgreens Customer Satisfaction Survey Guide

  • Go to the survey site given in the first Reference Link at the bottom
  • Select the language used to finish the survey from English and Spanish

Walgreens Customer Satisfaction Survey

  • View the Official Rules and Winner List at the bottom of the page or through the Reference Links below for learning more about the sweepstakes after finishing the survey
  • Enter the survey number & password located on your receipt and click the “Take Survey” button to continue

Walgreens Customer Satisfaction Survey

  • Follow the instructions to complete the survey

About Walgreens
Walgreens, founded in 1901, is a chain of drug stores in the United States, based in Chicago, Illinois. It provides products as well as pharmacy, health and wellness services to customers. It is the largest drug retailer in America. Apart from the large selection of products, the company has been employing more and more talents from all walks of life. Those who are in need of a job or want to refresh his or her career can finish a Walgreens careers after which you may get a interview chance to be one of the team member.

Reference Links

  1. Walgreens Customer Satisfaction Survey Link: www.wagcares.com
  2. Walgreens Customer Satisfaction Survey Sweepstakes Official Rules
  3. Walgreens Customer Satisfaction Survey Sweepstakes Winner List
  4. Walgreens Official Site: www.walgreens.com

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Rating 4.0147votes

  1. Rated 5
    says:

    Love the efficiency of my pharmacy team Che’ is always helpful. Store 6942

  2. Rated 4
    says:

    Jen was so helping us in the store today 15780 is number.

  3. Rated 5
    says:

    Alex Gonzalez from store number 14470 was very helpful in helping me find my item of interest. He was very patient and detailed about the surrounding products.

  4. Rated 5
    says:

    I love this particular Walgreens, they are always very friendly and have fast but helpful service. I do not plan on using any other pharmacy for my prescription or any other needs.

  5. Rated 1
    says:

    I frequent the Walgreens off of Kingsley Ave in Jacksonville Florida #609 Kingsley Ave. The reat rooms are not being cleaned! They are dirty. The floors are dirty and last week when I was in there their was a piece of toilet paper stuck on the toilet seat and it is still there today. I heard a saying that if you don’t care about your restroom you don’t care about your customers. It’s gross.

  6. Rated 2
    says:

    I meant to put this the maple canyon Walgreens in Columbus, Ohio

  7. Rated 2
    says:

    This I found the pharmacist to be very rude and disrespectful. He didn’t greet me right away. He was very dry when he got to me. I even greeted him but nothing in return. I didn’t realize I couldn’t get narcotics at five in the morning. I came out of the convenience of my work schedule. The way I was told you can’t pick up your meds at twelve, five, or six in the morning. I feel he was very disrespectful the way he informed. I’ve been coming over year or more and the customer service here needs improvement.

  8. Rated 1
    says:

    I forgot to say my poor experience was at 183 and Duval Austin, Tx

  9. Rated 1
    says:

    At 6:25 p.m., I purchased my monthly prescriptions on 11.7.17 at the drive through. It was the worst experience I’ve ever had. My credit card and prescriptions were literally thrown at me without a pharmacist consult. I took the prescriptions out and expected my card to be in an envelope stapled to my prescriptions. It wasn’t. When I tried to get assistance, I was asked to wait. I pressed it again and the employee who waited in me told me it must have fallen out. Well guess what, it could only fall out if you don’t secure it. I had to back up my car in order to get my damn card. That rude woman never apologized. I never received my consult. Now that’s excellent customer service.

  10. Rated 5
    says:

    I was at store #04905, 1131 Mercury Blvd., on 10/14/17. I was not able to enter my survey in a timely manner, but want to leave a comment because I was so impressed with customer service from Katrice. I was trying to make a photo card and am electronically challenged (to say the least). There weren’t many customers in the store, but it seemed there were several things that Katrice needed to take care of, but she sat down and spent over an hour with me working on a photo card that I needed for a new job. It’s rare anymore (in my opinion) that this level of customer service exists. Not only did she take time to do this, she had a super personality and made the effort to make me feel less self-conscious about my lack of ability to go through the process. I told her that I was going to complete the survey because I wanted someone to know how helpful she was and how much I appreciate her. I had a family emergency and was not able to complete the survey by the deadline. In addition to this post, I will be writing a letter to the manager of this particular Walgreens to let them know what a valuable employee they have and hopefully they’ll do everything they can to keep her and hire others as willing to help. Linda Lewis

  11. Rated 2
    says:

    I was at the Walgreens store #04649 in Albuquerque, NM today, Monday, November 6, 2017. I went to the photo counter to pay for my items because the line at the only other register was long. I was ignored by the female clerk but taken care of by a manager who had been called by the clerk about a problem. On the way out, I noticed a very elderly woman with a cane standing in the long line so I let her know she could pay for her camera at the photo counter. She replied she had been instructed by the same clerk to get in the long line. I was appalled at the lack of customer service and will no longer give that store my business. Martha Marchand

  12. Rated 1
    says:

    Whitehall columbus ohio worst pharmacy

  13. Rated 1
    says:

    Worst pharmacy ever miscounting drugs narcotics .suspicious pill counts from new workers.wrong insurance billing . Bad service .

  14. Rated 5
    says:

    I never do these survey but I wanted to take the time out and let you know that jenn who works at the pharmacy in Lodi New Jersey she is always smiling and so helpful . I usually stop by more then I need to the pharmacy and she is always so pleasant to talk to. I don’t wait long even thougu that pharmacy is so crazy and packed she always manages to get everyone. She really needs to get recognized because she is such a sweet person and such a good worker. Never seen anyone multi tasks like her

    Thx jenn

  15. Rated 5
    says:

    I wrote the compliment before this but forgot to tell you this lovely woman’s name. Her name is Mariesa.

  16. Rated 5
    says:

    I come into the pharmacy about three times a week. There is a very special woman who works in the pharmacy. She always makes me smile.
    She deserves to be recognized. I really like her!

  17. Rated 5
    says:

    Connor in the photo section was very helpful at making my picture scanning experience go quickly and smoothly. Wli will definitely be coming back for more pictures from here in the future.

  18. Rated 5
    says:

    Mark T., a Pharmacist at Walgreens on W Lake Mead Blvd in Las Vegas, NV., is BY FAR the best at what he does whether it be answering a medical question, general questions or simply saying hello. He’s incredibly professional, friendly, knowledgeable and thorough in every aspect of his job. This gentleman should be recognized for his hard work and dedication to your customers company. I’ve recently moved @12 miles away from this location and drive out of my way to this location because of the way he treats myself and my Fiancé. Incredible job MarkT!!!

  19. Rated 5
    says:

    Corliss Malone, is pleasant and always helpful when I visit Walgreens

  20. Rated 5
    says:

    Corliss Malone, is truly an asset to Walgreens

  21. Rated 1
    says:

    This feedback is for the ankeny, iowa zip 50021 Walgreens located at 2702 SE Delaware ave. I came in on 10/21 to return a $6.99 crystal growing kit my son got as a birthday gift on 9/24. The cashier told me she wasn’t sure if I would be allowed to return the item because I didn’t have a gift receipt, however I did have the original receipt. It made no sense because an original receipt is more legit in my opinion and I told her I was fine with an in store credit. From there I was told I had to speak with a manager and it would be up to her. I was taken to the photo counter by the assistant store manager Sarah. She seemed confused and spent a few minutes looking the item up in the system. I was then told I would have to return the item to the original Walgreens it was purchased at (Des Moines location) because the ankeny Walgreens didn’t sell it. I asked for my receipt back and turned it over and began to read the return policy outloud to her. The 2nd sentence clearly states that you may return your item to any of the nationwide stores for an exchange or refund within 30 days. After that part she said well it’s close to the 30 days and I replied by saying yes it’s close but it’s not past so I should bed able to return this item. She told me that she wasn’t allowed to return an item she purchased from another store so she thought that was the policy now. I told her if it’s printed on the back of the receipt then you have to do it. She says it was something corporate was talking about changing. So after going back and forth in a ridiculous banter about technicalities and corporate this or that she knew she was wrong and by then I was extremely annoyed. Something that should of taken a couple minutes to do had now taken 15 mins. Of my time and had put me in a horrible mood. She apologized and said she would give me cash back at the full amount (earlier she said would have to take a discount off since it wasn’t from her store). Honestly I didn’t even care about cash the first thing I told the cashier to begin with was an in store credit was fine. I told Sarah I was very happy I no longer worked in retail. She replied by saying then you know his it feels to be in these situations. I said yes I’ve been a manager for 13 yrs in a retail position and that it was I’m extremely disappointed in the service i have received. Clearly there had been a lack of training and knowledge from the managers which makes sense to why the cashier didn’t know anything either. There needs to be some serious training on how to treat the customers because your customers are the ones that keep your business strong. I know I’m only one person and I will no longer shop at Walgreens but just think of this is the way you guys are treating customers each month your sales will go down. Who knows if anybody will read this and maybe this all sounds petty but management needs help there.

  22. Rated 5
    says:

    faithly is a good representative of walgreens pharmacy 160 jamaica ave

  23. Rated 5
    says:

    Faithly is a very good representative of walgreens

  24. Rated 1
    says:

    On Sunday, October 22, 2017 at 1:27 p.m. my husband and I went to the 1819 S Hastings Way Wal-greens in Eau Claire, WI. I needed to return an item and purchase more items. There was one teller with a customer with a lot of items. I went to find another cashier to help me. One was putting labels on the shelf. I said I needed help with a return. She said there was a cashier up there. I told her I thought it would be more helpful for her to do check out than do labeling. I went to find another person to help. I could find no one and there were now four people behind the first customer. I went to the person labeling again and asked for her help, she said she would be called if help was needed. I told her I thought it would be better to do checkout than labeling, she lead away from the area to the photo area where my husband had got who turned out to be the assistant manager, Jason, to do his refund. He had been talking prior to a photo assistant. I asked Jason why more people couldn’t be helping check out as there was now 4 in line after the first person that was there when I entered the store. I also told him I thought it was more important for someone to be doing check out that labeling shelves. He basically said yes, could be. He didn’t seem to be in any hurry to take any action. I got his information and told him I would be expressing my concerns to management. My husband and I went to the other Walgreens on Clairemont Ave in Eau Claire. There were at least 4 customer service people there. Very helpful! My concern at that store is I had to help give the checkout person sale prices on items as they weren’t ringing up as sales because of some kind of glitch. I usually have good luck at the Hastings Wal-greens, but not this time. Customer service needs to be better! Doesn’t help to label shelves if you don’t have customers to buy products. Assistant Manager could have been more helpful, responsive.

  25. Rated 5
    says:

    Five Stars for Jason at the Walgreens on 63rd Austin in Chicago He’s a Pharmasist and he is ever so professional

  26. Rated 5
    says:

    Checked out with Elsy so nice and helpful. You need more associates like her. Winning Customer Service

  27. Rated 5
    says:

    I love Walgreens cause they have what I need

  28. Rated 1
    says:

    I brought my grandmother to the doctor Nancy was very rude to us. We signed in but I guess something went wrong she was very rude and inconsiderate. When you’re sick you don’t need anything else going on. I hope in the future your employees can be more accommodating to customers.

  29. Rated 2
    says:

    There were about 6 of us in line and one cashier. There were also 3 different workers walking around that could of hopped on a register. Customers should come first over shelf placement.

  30. Rated 5
    says:

    Toni from Walgreens at the Charleston, West Virginia location on Washington Street is an excellent employee and extremely helpful.

  31. Rated 5
    says:

    Like wal greens

  32. Rated 5
    says:

    I have been coming to this Walgreens for 15 years people are no nice here Rehuna always helps he shows me new product and also helped my kid a lot thank u

  33. Rated 5
    says:

    I have been coming to this Walgreens for 15 years people are so nice here Rehuna always helps me or my kid when she is here all the time thank u

  34. Rated 5
    says:

    I am in the store at least three timws a week at the walgrewns at 4371 South Cobb Drive in Smyrna,Ga
    i always visit the cosmetic sectiom. Sherline the cosmotologist always greets me and takes time to show me all the new products and makes suggestions on what would look good on me.
    i am 64 y/o and enjoy when someone pampers me
    sometimes i go to thw store just to see her

  35. Rated 4
    says:

    Very helpful in the Piney Flats store, but slow at getting flu shots

  36. Rated 5
    says:

    While at 9743 in Mountain Home, AR Colleen was extremely helpful and kind. She asked about flu shots and Medicare enrollment. She made our visit to Walgreens wonderful!

  37. Rated 5
    says:

    Visited your store at 5401 Pearl Road in Parma Ohio. Store number 03314. I had a minor emergency and your associate Marjorie was very helpful. I had a lens fall out of my glasses and she was very helpful in selling me the repair kit and fixed my glasses for me. Thanks Marjorie!!!! I drive a school bus and needless to say my vision is very important!!

  38. Rated 1
    says:

    Worst service ever!!! They take to damn long with perpections and they are so rude!!! Fuck y’all, H.E.B is some much easier for us in the past and I’m never using y’all again

  39. Rated 5
    says:

    Excellent service, nice staff

  40. Rated 1
    says:

    If I could give a 0 star I would. In all my life of going to Walgreens, I’ve never felt so embrassed by the cashiers. While attempting to check out I gave the cashier valid coupons for products I wanted to PURCHASE. The cashier John Gonzales at store #4470 in Phoenix Arizona on 27th Avenue and Glendale shouted back to another cashier Ashlee “What does it mean when trying to use 2 coupons?” Her response was fraud. Without even attempting to read what the coupon said or even understand it. I’m LIVID!!! I will continue to file claims on them and that store itself until something is done. You can’t treat law abiding citizens as if they’re outlaws trying to break the law.

Survey Discussion