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TruGreen Customer Satisfaction Survey

Are you satisfied with the service of TruGreen? Or do you have any ideas to help TruGreen do better? Leave your suggestions and opinion through the Customer Satisfaction Survey, and TruGreen will value your feedback and try to improve its products and services.

TruGreen Customer Satisfaction Guide

  • Visit TruGreen customer satisfaction survey page
  • Fill the branch number located on you invoice. If you have problem, you can click for help

TruGreen Customer Satisfaction Survey

  • Enter the customer ID up to 6 digit

TruGreen Customer Satisfaction Survey

  • Please provide us with your email address so they can send you valuable tips and information about your lawn

TruGreen Customer Satisfaction Survey

  • Rate your overall satisfaction with your Trugreen service

TruGreen Customer Satisfaction Survey

About TruGreen
TruGreen is the largest lawn and landscape services provider in the United States. It offers specific care for customers lawn at different stages. It has specialties in Lawn Care, Landscaping, Lawn, Tree and Shrub Fertilization.

Reference Links

  1. TruGreen Customer Satisfaction Survey Link: www.trugreen-survey.com
  2. TruGreen Official Site: www.trugreen.com

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YOUR RATING
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Rating 4.461votes

  1. Rated 5
    says:

    santonio, my service man , always does an outstanding job, he is a great guy!

  2. Rated 1
    says:

    Service was “done” today by Jonathan K, who arrived about 4:30 PM on Friday, Sept. 20. He treated only my front yard, did not enter my back yard and I was watching as he was here. I called TruGreen right away and canceled the service. This same thing, incomplete treatment, happened when I used TruGreen years ago when the service tech also didn’t do what was expected and my neighbors told me this! I canceled future service because I do not plan to babysit the tech each time he comes here. I can get weed killer and do the stuff myself and use my spreader to seed too. Not paying for work not done – again!

  3. Rated 5
    says:

    Yousef Shams Customer number 7006108838, would like to recognize Mr. Brian Mccleod’s professionalism courtesy, and for awesome job. I suppose if their were grades higher than 5 he would deserve a 10. Good job Brian

  4. Rated 5
    says:

    James Bishop, Branch#5787, Customer #2787030898 is to be commended and rewarded for his outstanding work. Please give him all ten’s.

  5. Rated 5
    says:

    William Joy does an awesome job. All 10’s all sections.

  6. Rated 5
    says:

    Thank you for the service of Mr. Johnnie Chow. Mr. Chow was professional and deserves a 10 in all sections of the survey. Mr. Chow is from Branch number 5402 and I am customer 2731126694.

  7. Rated 5
    says:

    I WOULD LIKE TO RECOGNIZE THE PROFESSIONALISM, COURTESY AND WORK ETHIC OF YOUR LAWN SPECIALIST 97256-ANGEL LOPEZ WHO SERVICED MY LAWN THIS MORNING AT 2015 SURFSIDE TERRACE, VERO BEACH, FL 32963. I WOULD HIGHLY RECOMMEND HIS SERVICES TO ALL MY NEIGHBORS AND FRIENDS.

  8. Rated 5
    says:

    My rating is a 10

  9. Rated 4
    says:

    bemjamin was thorough and good 33 timber lawn circle Frankfort KY 8

  10. Rated 5
    says:

    Daniel Schwartz performed my service today and did a very thorough job. I tried to perform the survey for him but you are no longer excepting surveys. I wonder if that is to keep from rewarding your people. SAD

  11. Rated 5
    says:

    Lamon G. did a great job. Quick and no problems. Thank you

  12. Rated 5
    says:

    Reed Thaner (branch 58500) was polite and did a THOROUGH job spraying my aborvites and burning bushes!! He deserves a top-of-the-line rating and positive feedback from his supervisor and manager.
    G.D.

  13. Rated 5
    says:

    Sam Brown was excellent, polite, thorough and prompt when servicing our lawn at 6493 Hickory Brook Rd on July 3, 2019. He is an asset to your company.

  14. Rated 5
    says:

    keep Bricio Esparaza he is great. took to time to explain everything which I appreciated very much..

  15. Rated 5
    says:

    Justin Blake Ray did a great job applying the weed control this morning to our backyard. He was re-spraying where TruGreen didn’t get in the backyard on both sides. It was all worked out, but, Justin did a fabulous job!! Thank you, Yvonne Etmans-Ables

  16. Rated 5
    says:

    Where do I go to leave a survey on the guys that serviced my yard today?

  17. Rated 1
    says:

    I am usually not home during my TruGreen visits but was warned by other of there deceitful way and not applying the correct amount of product on your yard. I have called multiple times regarding my yard not being completely treated as scheduled and paid for. So on my last visit I actually watched the service man supposedly covered a dry product and wet product on my yard. Which he only used a dry product and only cover a portion of the yard. I called to complain and request a refund when I was told a member of management would call me but it’s been a week and I haven’t received a call yet. I would not recommend TruGreen to anyone for service!!

  18. Rated 5
    says:

    Polite and professional man came to the door, explained what he was there for.

  19. Rated 5
    says:

    I am well pleased with TruGreen’s Lawn Service initial visit. Dana H. did an efficient job fertilizing & applying weed control on the lawn. She’s well versed in customer care; introduced herself and explained how & what she would be doing before starting; took the time to answer my questions; and, once she started, stepped off smartly and finished the task at hand! I’ve given her a 5 Star Rating for the thorough job she did! Send her back anytime!

  20. Rated 1
    says:

    Trugreen came two days in a row to fertilize my yard. I called customer service and was told someone from the local office would give me a call. I was also told one of the charges would come off my bank account. I have not received a call and I am skeptical about the removal of the charge. This is why I cancelled trugreen the first time. I am notifying my bank not to let trugreen automatically withdraw from my account.

  21. Rated 5
    says:

    Chris Patton serviced my lawn on Wednesday May 9,2019. He is a very caring and concerned young man about his job and making sure that my lawn in cared for properly. In FACT, the ONLY person that I want to care for my lawn is Chris Patton! If I could give him another rating, it would be a 10!!!!

    Mrs. Mary Rankin

  22. Rated 5
    says:

    Patrick Regan did a great job on my lawn he was very courteous and answered my concern
    We would like to have him as our lawn care person we give him a 10

  23. Rated 5
    says:

    I am very pleased with tech, Tevin W. he is doing an excellent job with my lawn this year. I hope he continues my treatments, Branch 5804. My name is Carrol

  24. Rated 5
    says:

    I am very pleased with tech, Tevin W. he is doing an excellent job with my lawn this year. I hope he continues my treatments, Branch 5804. My name is Carrol Spruill.

  25. Rated 5
    says:

    I have a very high opinion of Austin Maedche who serviced my lawn today — Wednesday, April 24th. He was very friendly in his demeanor, very polite, and performed his activities in a very professional manner. I hope that he is my regular technician throughout this season.

    Customer 7005388253

  26. Rated 4
    says:

    YOUR TECH IS VERY PERSONABLE AND CONGENIAL.STILL SOME ISSUES WITH WEEDS IN YARD. I THINK HE REPRESENTS YOUR COMPANY WELL.

  27. Rated 5
    says:

    Evan was very helpful He told us what kind of weeds in our garden And very polite I will give him a 10 rate a 10

  28. Rated 5
    says:

    Informative, Professional, Great Job

  29. Rated 5
    says:

    I am a brand new customer with Tru Green. Nicholas White came to apply my first application. I liked that he came early, and that he came to the door to introduce himself before he began. Also he explained what he was doing and left me with a full summary about my yard. He was very professional and personable. So far I am VERY pleased and would grade him with a 5 in a 1 to 5 grade range.

  30. Rated 5
    says:

    IWe were unable to fill out the survey. My branch number is 5535/ customer number 7005499441. David Waddy is a polite and professional person. He made us feel comfortable with Truegreen. He really know what he is doing.We are always satisfied and comfortable with his service. He should be rewarded and commended for such a job well done. Because of David Waddy our front yard makes our house look even more beautiful. Thank you David Waddy.

  31. Rated 5
    says:

    Your service person (Marlin Brooks) was very nice to deal with. We give him a score of 10.

  32. Rated 1
    says:

    I am giving this a low rating because the employee cannot follow simple instructions. I have requested several times that NOTHING IS BE LEFT ON THE FRONT DOOR. The employee mails my bill (as requested) but still attaches the service information page and other literature on my front door. I am often away for long periods of time and these items are a red flag that no one is at the location. You would think that if he/she know to mail the bill that they would mail other items with it. If this happens again, it will be the last time your service is used. I am satisfied with the actual service, but will look to another provider if this happens again. My technician is Sean Wilson

  33. Rated 5
    says:

    Re: Service of 03-21-19

    I am happy with the service received on this day. Rate; 5

    Richard Bray

  34. Rated 5
    says:

    I’ve had Truegreen for at least 15 yrs. no problems ever. This month, however, large brown spots appeared. When

  35. Rated 5
    says:

    Bruce D was an exceptional representative of your firm.

    Extremely courteous, informative, and efficient

  36. Rated 1
    says:

    Very bad service I called and complained after the first treatment my yard did not look any different then a couple days later they came again and within 8 hours of them spraying we had so much rain it washed it away and yes they knew rain was in the forecast because when I come it it to the gentleman and it’s going to rain so it’ll be fine it’s just a little chance wash all my treatment away second treatment is unsuccessful paid in full unhappy

  37. Rated 5
    says:

    Roy Curtis has been doing a great job. He has always been professional and polite. He would always knock at the door to let us know that he had arrived and then again when he was completed. He would always ask if I had any questions about the current treatment or if I had any concerns about the lawn. Thanks

  38. Rated 5
    says:

    Mr. Booker is always very professional…I had a few questions that he answered for me and then got right to work.

    When he arrived he knocked on my door and when he left, he let me know he was finished!

  39. Rated 5
    says:

    The technician John Booker was very informative and cared about all our concerns
    we give him 5+ stars for his professional attitude in knowing He knocked on our door twice to let us know when he started and when he was done truly an asset to the company

  40. Rated 5
    says:

    The technician John Booker was very professional and he took care of all my concerns and asset to the company giving him five stars

Survey Discussion