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TruGreen Customer Satisfaction Survey

Are you satisfied with the service of TruGreen? Or do you have any ideas to help TruGreen do better? Leave your suggestions and opinion through the Customer Satisfaction Survey, and TruGreen will value your feedback and try to improve its products and services.

TruGreen Customer Satisfaction Guide

  • Visit TruGreen customer satisfaction survey page
  • Fill the branch number located on you invoice. If you have problem, you can click for help

TruGreen Customer Satisfaction Survey

  • Enter the customer ID up to 6 digit

TruGreen Customer Satisfaction Survey

  • Please provide us with your email address so they can send you valuable tips and information about your lawn

TruGreen Customer Satisfaction Survey

  • Rate your overall satisfaction with your Trugreen service

TruGreen Customer Satisfaction Survey

About TruGreen
TruGreen is the largest lawn and landscape services provider in the United States. It offers specific care for customers lawn at different stages. It has specialties in Lawn Care, Landscaping, Lawn, Tree and Shrub Fertilization.

Reference Links

  1. TruGreen Customer Satisfaction Survey Link: www.trugreen-survey.com
  2. TruGreen Official Site: www.trugreen.com

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YOUR RATING
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Rating 4.476votes

  1. Rated 5
    says:

    Larry C at branch 5402 is the reason I chose Trugreen ! He was servicing my neighbors property and after he wad done I asked him a couple of questions. Larry answered all of my questions with knowledgable answers. he is not 1 of trugreens sales staff but after talking with him I was so impressed that I had him enroll me with your company. Larry is a credit to your company and Trugreen should be extremely Grateful to have him as an employee !:-) Thank You Larry and Trugreen; Steve M. in Mechanicsville

  2. Rated 5
    says:

    Thank you LINA for taking care of things! I rank your CS GREAT & Professional. Made my life a lot easier. If only MORE CS Agents were like you! Thanks Kimmy

  3. Rated 5
    says:

    Re: Jeffery Kilgore, Branch 5772. Jeff’s efforts and commitment of energy merits praise. TruGreen has a noteworthy landscaper with determination to enter into and do well servicing. Aeration was carefully executed; Jeff’s true care and attention was expressed openly; his reliable and thorough work activities are impressive. You should know: “Jeffery Kilgore strengthens TruGreen’s guaranteed lawn care.” Best To You’s, Bob Nash, Dallas (Ga), Branch 5772

  4. Rated 5
    says:

    Our Tech Jose P from branch #5980 never fails to do an excellent job. He is very professional, helpful & supportive. The best tech that has been at our home in the past 3 years.

  5. Rated 4
    says:

    5690-7006532069 from Plymouth,Ma service provided in this area

    On 4/17 fist service rec’d. Acct all pd.in full. Dandelions still showing on 4/29 so called and was told that and phone call also rec’d. to say someone would be here today to check/spray.
    But this a.m. is waspouring buckets and I cannot understand how any driver could spray when it was raining soo hard at 7a.m. May 1st!! truck10 Paul Martins-104267 Unable to reach TGvia phone. I need a reply. Was still in bed @7a.m. and heard it raining very hard. How did spray??

  6. Rated 5
    says:

    DWAYNE BRANBLE WAS HERE FOR A LAWN TREATMENT 4/21. HIE WAS VERT COURTIOUS AND KROWLEDGEABLE. I WAS VERY HAPPY WITH MY SERVICE AND HOPE I HAVE DWAYNE AGAIN.

  7. Rated 5
    says:

    James Gibson is very thorough and answered all of my concerns. I put down 2 pallets of Zoysia sod and Mr.Gibson came back to my lawn and fertilized the fresh sod for me with a friendly and professional attitude.

  8. Rated 5
    says:

    Yes, I want to apologize for the first survey answer I submitted. I am used to the Specialist leaving the summary on the door. So I didn’t know what was going on when I didn’t find one.
    My granddaughter went to mailbox and found my summary. It as usual explained EVERYTHING.
    Again I want to apologize to your company and especially to Chad.
    Tell Chad thanks for the sweet note.
    Hope all of you and your families stay well.
    Thanks and God Bless

  9. Rated 5
    says:

    I am very pleased with Gordon Dickinson as my Tru Green tech. He takes the time to explain to me what he is applying to our lawn and if I have any problems to call him on his cell so he can correct an issue. Thank you Gorden!!!

  10. Rated 5
    says:

    Rating 5 TruGreen Specialist: EDDIE ABERNATHY IS THE BEST. I RATE HIM A 10. Or a 5 star.

  11. Rated 3
    says:

    Not much to say. First application went fine Jason Keeley knows his stuff.

    On the other hand it would have been nice to confirm the 2020 prices before Jason got here.

  12. Rated 1
    says:

    I do not want to continue with this company as of 2/17/2020 !!

  13. Rated 5
    says:

    Alfredo S of branch 5980 I give him a 10 he is pleasant & professional, he did a great job. Customer #7004199281

  14. Rated 5
    says:

    Andrew B. Of branch #5767 treated my lawn this week was courteous by letting us know of his presence and asking us if we had any questions or concerns. His treatment of our lawn was very efficient. Customer # 700404128

  15. Rated 5
    says:

    HAD MY LAWN AERATED AND SEEDED BY JAVIER ESQUEDA,102443, ON 11/9/19 AT MY HOME IN ORANGE CA.JAVIER WENT ABOVE AND BEYOUND HIS JOB TO MAKE SURE I WAS SATISFIED WITH THE WORK HE DID.I HAVE HAD A NUMBER OF PROBLEMS IN THE PAST WITH YOUR CO. HE IS A CREDIT TO YOUR COMPANY AND SHOULD BE RECOGNIZED FOR HIS OUTSTANDING WORK ETHIC AND CUSTOMER RELATIONS.THANKS,LARRY DUNCAN.10S AROUND ON RATINGS.

  16. Rated 5
    says:

    santonio, my service man , always does an outstanding job, he is a great guy!

  17. Rated 1
    says:

    Service was “done” today by Jonathan K, who arrived about 4:30 PM on Friday, Sept. 20. He treated only my front yard, did not enter my back yard and I was watching as he was here. I called TruGreen right away and canceled the service. This same thing, incomplete treatment, happened when I used TruGreen years ago when the service tech also didn’t do what was expected and my neighbors told me this! I canceled future service because I do not plan to babysit the tech each time he comes here. I can get weed killer and do the stuff myself and use my spreader to seed too. Not paying for work not done – again!

  18. Rated 5
    says:

    Yousef Shams Customer number 7006108838, would like to recognize Mr. Brian Mccleod’s professionalism courtesy, and for awesome job. I suppose if their were grades higher than 5 he would deserve a 10. Good job Brian

  19. Rated 5
    says:

    James Bishop, Branch#5787, Customer #2787030898 is to be commended and rewarded for his outstanding work. Please give him all ten’s.

  20. Rated 5
    says:

    William Joy does an awesome job. All 10’s all sections.

  21. Rated 5
    says:

    Thank you for the service of Mr. Johnnie Chow. Mr. Chow was professional and deserves a 10 in all sections of the survey. Mr. Chow is from Branch number 5402 and I am customer 2731126694.

  22. Rated 5
    says:

    I WOULD LIKE TO RECOGNIZE THE PROFESSIONALISM, COURTESY AND WORK ETHIC OF YOUR LAWN SPECIALIST 97256-ANGEL LOPEZ WHO SERVICED MY LAWN THIS MORNING AT 2015 SURFSIDE TERRACE, VERO BEACH, FL 32963. I WOULD HIGHLY RECOMMEND HIS SERVICES TO ALL MY NEIGHBORS AND FRIENDS.

  23. Rated 5
    says:

    My rating is a 10

  24. Rated 4
    says:

    bemjamin was thorough and good 33 timber lawn circle Frankfort KY 8

  25. Rated 5
    says:

    Daniel Schwartz performed my service today and did a very thorough job. I tried to perform the survey for him but you are no longer excepting surveys. I wonder if that is to keep from rewarding your people. SAD

  26. Rated 5
    says:

    Lamon G. did a great job. Quick and no problems. Thank you

  27. Rated 5
    says:

    Reed Thaner (branch 58500) was polite and did a THOROUGH job spraying my aborvites and burning bushes!! He deserves a top-of-the-line rating and positive feedback from his supervisor and manager.
    G.D.

  28. Rated 5
    says:

    Sam Brown was excellent, polite, thorough and prompt when servicing our lawn at 6493 Hickory Brook Rd on July 3, 2019. He is an asset to your company.

  29. Rated 5
    says:

    keep Bricio Esparaza he is great. took to time to explain everything which I appreciated very much..

  30. Rated 5
    says:

    Justin Blake Ray did a great job applying the weed control this morning to our backyard. He was re-spraying where TruGreen didn’t get in the backyard on both sides. It was all worked out, but, Justin did a fabulous job!! Thank you, Yvonne Etmans-Ables

  31. Rated 5
    says:

    Where do I go to leave a survey on the guys that serviced my yard today?

  32. Rated 1
    says:

    I am usually not home during my TruGreen visits but was warned by other of there deceitful way and not applying the correct amount of product on your yard. I have called multiple times regarding my yard not being completely treated as scheduled and paid for. So on my last visit I actually watched the service man supposedly covered a dry product and wet product on my yard. Which he only used a dry product and only cover a portion of the yard. I called to complain and request a refund when I was told a member of management would call me but it’s been a week and I haven’t received a call yet. I would not recommend TruGreen to anyone for service!!

  33. Rated 5
    says:

    Polite and professional man came to the door, explained what he was there for.

  34. Rated 5
    says:

    I am well pleased with TruGreen’s Lawn Service initial visit. Dana H. did an efficient job fertilizing & applying weed control on the lawn. She’s well versed in customer care; introduced herself and explained how & what she would be doing before starting; took the time to answer my questions; and, once she started, stepped off smartly and finished the task at hand! I’ve given her a 5 Star Rating for the thorough job she did! Send her back anytime!

  35. Rated 1
    says:

    Trugreen came two days in a row to fertilize my yard. I called customer service and was told someone from the local office would give me a call. I was also told one of the charges would come off my bank account. I have not received a call and I am skeptical about the removal of the charge. This is why I cancelled trugreen the first time. I am notifying my bank not to let trugreen automatically withdraw from my account.

  36. Rated 5
    says:

    Chris Patton serviced my lawn on Wednesday May 9,2019. He is a very caring and concerned young man about his job and making sure that my lawn in cared for properly. In FACT, the ONLY person that I want to care for my lawn is Chris Patton! If I could give him another rating, it would be a 10!!!!

    Mrs. Mary Rankin

  37. Rated 5
    says:

    Patrick Regan did a great job on my lawn he was very courteous and answered my concern
    We would like to have him as our lawn care person we give him a 10

  38. Rated 5
    says:

    I am very pleased with tech, Tevin W. he is doing an excellent job with my lawn this year. I hope he continues my treatments, Branch 5804. My name is Carrol

  39. Rated 5
    says:

    I am very pleased with tech, Tevin W. he is doing an excellent job with my lawn this year. I hope he continues my treatments, Branch 5804. My name is Carrol Spruill.

  40. Rated 5
    says:

    I have a very high opinion of Austin Maedche who serviced my lawn today — Wednesday, April 24th. He was very friendly in his demeanor, very polite, and performed his activities in a very professional manner. I hope that he is my regular technician throughout this season.

    Customer 7005388253

Survey Discussion