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Mr. Lube Customer Satisfaction Survey

Are you satisfied with your experience at Mr. Lube? Mr. Lube is making constant efforts to improve its service and products. You are invited to give your valuable opinions to help Mr. Lube make progress.

Mr. Lube Customer Satisfaction Survey Guide

  • Go to the Mr. Lube customer satisfaction survey
  • Read the Official Rules
  • Select your preferred language from English and French

Mr. Lube Customer Satisfaction Survey

  • Enter the survey code
  • Enter the date you visited
  • Click the “ENTER” button

Mr. Lube Customer Satisfaction Survey

About Mr. Lube
Mr. Lube is a Canadian chain of automotive service centers, specializing in oil changes and other scheduled maintenance.

Reference Links

  1. Mr. Lube Customer Satisfaction Survey Official Link: www.tellmrlube.com
  2. Mr. Lube Official Site: www.mrlube.com

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YOUR RATING
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Rating 4.1267votes

  1. Rated 5
    says:

    What is this?! Invisible entry?!? I typed in my information, and it only shows when I hold the cursor down afterwards! Also I am UNABLE to enter my Code or Date in your form!?! Therefore, I will give it HERE: Survey Code 10HT8E54PP, Date of service May 6th, 2020. Can someone PLEASE enter this into your Survey Draw?!

    Thanks! NAME: Ron Czeto EMAIL: ronczeto@hotmail.com

  2. Rated 3
    says:

    Glad they were open but every time I go they find more things for me to spend on the car which is always expensive!

  3. Rated 2
    says:

    Tried to enter my code and the date but I was unable to do so.

  4. Rated 4
    says:

    Service was good, polite attendant, manager came by to check on things. Very satisfied with service

  5. Rated 4
    says:

    Decent

  6. Rated 1
    says:

    Your store no 250 are frigging crooks and cons . Would never recommend this store to anyone. I hope your readers read this and boycott this store.
    You tell me how you justify a car with only 28k be recommended for a high mileage oil change ? Rake my wife of 74.99 and then on top of that rske her for another 24.99 for engine flush and 19.99 oil shield. Crooks i say ….no prefessionalism , no sincerety and no integrity . All she needed was an oil change none of the other bullshit product that you conned her into getting.
    Good job guys , all you technicians should be re evaluated

  7. Rated 5
    says:

    Excellent service!!

  8. Rated 3
    says:

    Good service as I have grown to expect.

  9. Rated 5
    says:

    thank you so mach for your help

  10. Rated 1
    says:

    Terrible customer service, and I actually feel like have been conned. The technician asked me if I wanted a new air filter. I said to him, well does it need to be replaced. He asked me again if I wanted the air filter changed. I said why are you asking, he said, because if I did than he needs to remove the plastic??? I said, well I need to look at it. He seemed disgruntled, went and searched for a screw driver. As he was approaching the car, I told him don’t worry about it, I believe it was checked not long ago. I just wanted to leave. He could hardly speak English, was difficult to understand and I had to keep asking him to repeat himself. I asked him if he changed the oil filter, as this has to be done with every oil change, as I drive a Lexus and he said yes. But, I never saw him change it. I don’t believe he changed it. I feel like I was duped. He gave me a service review slip and not a proper receipt, which I didn’t notice till I left the bay. Than I saw I received an email, with my invoice of what they did attached. They say on the receipt that they changed the oil filter, yet I need to confirm if it is under the hood, which I believe it is, and than it was definitely not changed. Every time the technician shows me the dip stick for the oil. I had to ask this guy to show it to me. When he did, he turned it upside down for a few seconds than showed me. I felt the oil wasn’t totally topped up. I drove for a few blocks, literally pulled over, and checked myself which I am unclear it is where it should be. I have been going to Mr. Lube for years, and I have always been happy, and this is the first time, that I was not happy, and I feel like I was taken advantage of. I tried to do an online survey, but the link is broken. Not sure what has happened to Mr. Lube, but wont be returning. Going elsewhere. This was the location at 258 Centennial Parkway Hamilton ON l8E2x4 phone number of 905-664-4343…I wouldn’t recommend going here at all…..

  11. Rated 1
    says:

    The worst experience that I have ever had at Mr. Lube

  12. Rated 4
    says:

    your survey is down i cant get on it

  13. Rated 5
    says:

    Service is always fast and super friendly

  14. Rated 3
    says:

    very good service an tec was very friendly,, over priced though! charged me 41.95 an I had my own oil an filter! wow! merry Christmas to all..

  15. Rated 5
    says:

    The service was great. Much more than I expected. I’m recommending you to my friends. Also the price was very good.

  16. Rated 5
    says:

    Very helpful staff and service was great. Thankyou Mr.Lub for the support that you give the Veterans.

  17. Rated 1
    says:

    Not happy! I got my oil changed and the person changing my oil filter fumbled the filter when taking it out of the housing. They then told me this bypass inside the filter broke and i have to pay 60 plus dollars to replace it. Why do i need to replace something they broke? I recommend anyone looking for an oil change to go somewhere else. Muffler man takes better care of they customers.

  18. Rated 5
    says:

    they were great. this was the first time I had been to one, so very happy with how things were done

  19. Rated 5
    says:

    Matthew was very professional. Worked hard to service my car diligently and methodically. He was very polite, and knowledgeable.

  20. Rated 4
    says:

    great service

  21. Rated 5
    says:

    Excellent service. Couldn’t fit my Volkswagen Jetta with wipers so gave me a pair for your other vehicle. Very accommodating.

  22. Rated 5
    says:

    Un super service

  23. Rated 5
    says:

    The service tech were very helpful / friendly.
    Nice service.

  24. Rated 4
    says:

    Very helpful staff and service was great.

  25. Rated 5
    says:

    Amazing fast and friendly service.

  26. Rated 5
    says:

    I had an awesome experience today with mr lube and my technician john went above and beyond to make sure my day was so much brighter. He fought with my most difficult windshield wiper and won!! YAY John.. Thank you so much

  27. Rated 5
    says:

    Killer service from a fun bunch of professionals! Cheers! :)

  28. Rated 1
    says:

    Will not be ever returning. Had a sizeable oil leak after our last visit. Phoned with complaint and was told to bring vehicle in. After an inspection wherein a washer was changed…we were told that we have an old vehicle and we are probably leaking oil from the engine somewhere. The ONLY time our vehicle leaks is after we visit Mr. Lube. This was not the first occurrence. Meanwhile oil on a concrete driveway is pretty ugly and not really fixable. Manager not particularly concerned. I would not recommend this company…especially if you have an older car. Also we would not allow them to lubricate our doors this time because of the mess they have made in the past.

  29. Rated 5
    says:

    The technicians were excellent. Very professional and friendly. Also informative and knowledgeable.

  30. Rated 5
    says:

    5 star service today.
    Bank st. Ottawa

    Z3048RGE2

  31. Rated 5
    says:

    Upon arrival I was greeted right away by the technician and offered a drink. I ask for hot chocolate. Went to the next available stall. As they progress on their maintenance routine , the technician explain to me what they are doing. They also replaced my windshield wiper at no cost. They top up fluid levels
    , check tires, lights and others.
    Upon completion of their lube work ,I was given a printed copy on the status of my car. Rear brakes need attention soon. I’m satisfied with their service and will be back on my next lube maintenance schedule.

  32. Rated 5
    says:

    all was great . best service anywhere, nuber 1 rate for me.

  33. Rated 1
    says:

    Oil change and transmission oil change 2 hours in Langley! Technician if I can call him that didn’t know how to find and hold a fennel! Never going back!

  34. Rated 1
    says:

    you charged me $9.59 for half a quart of oil….shame on you

  35. Rated 5
    says:

    Excellent service, even on a very busy morning. The shop was full and cars were waiting. They still got me in within 15 minutes and were quick with the service. That’s why I always use Mr. Lube.

  36. Rated 5
    says:

    Excellent service. Very fast and efficient.

  37. Rated 5
    says:

    Excellent service. Quick job , very efficient

    all people were very courteous and friendly.

    18/7/2019

  38. Rated 5
    says:

    Excellent service. Quick job , very efficient

    all people were very courteous and friendly.

  39. Rated 5
    says:

    Always great service at this location.

  40. Rated 1
    says:

    The technician changed the PCV as part of the maintenance schedule and it shows later by the dealer that this is not true

Survey Discussion