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ALDI Customer Feedback Survey

The supermarket is probably the most frequently visited shopping place for families or individuals. It’s related to household essentials and everyday life. To make sure you get the most enjoyable shopping experience with ALDI, it listens to your opinions in the ALDI Customer Feedback Survey. To return your favor, you will be entered into a prize draw for a £100 voucher.

ALDI Customer Feedback Survey Guide

  • Go to the ALDI Customer Feedback Survey online page. Enter the survey code from your receipt. (See Reference Link 1)

ALDI Customer Feedback Survey

  • Choose the time and date of your most recent visit to ALDI.

ALDI Customer Feedback Survey

  • Based on your shopping experience, rate how you felt with the staff, waiting time in queue, the first impression of the store and more.

ALDI Customer Feedback Survey

  • Choose whether you would like to answer more questions. If not, just select “Skip to the end”.

ALDI Customer Feedback Survey

  • Fill in your email address, name and phone number to complete the survey and get entered into the prize draw.

ALDI Customer Feedback Survey

About ALDI
ALDI is a Germany-based supermarket chain with over 9,000 stores in over 18 countries. ALDI sets itself apart from other brands by offering discounted products from suppliers under it own labels. This gives ALDI the strength of negotiating the price so that it can pass on the savings to customers. ALDI assures the public that only fresh grocery and quality items are presented in store.

Reference Links

  1. ALDI Customer Feedback Survey Link: www.tellaldi.com
  2. ALDI Customer Feedback Survey Prize Draw Official Rules
  3. ALDI Official Site: www.aldi.co.uk

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Rating 4.1183votes

  1. Rated 1

    Survey is not user friendly; would not accept my numbers.

  2. Rated 4

    Your staff is great. Please bring back oyster crackers and other frozen juices.

  3. Rated 1

    I am slowly losing faith with Aldi I have stopped buying potatoes because of constantly getting frost damaged ones, I have stopped buying eggs because out of six large ones there is always one that is boarder line between large and medium I will guarantee that if you went in the store now and randomly pick a pack of large eggs one will be as I have stated. The last two packs of easy peel satsumas have had one bad one among them, It’s no good saying bring them back, with the cost of fuel at the moment I would be out of pocket. I the standard does not improve it’s by-by Aldi. P.S I HAVE TRIED TO PUT MY NAME ON THIS AND IT WILL NOT EXCEPT IT

  4. Rated 3

    There is no survey code on my receipt. I went to Aldi , Botley, Oxford today and when I got home I found that I was overcharged. I bought 2 old potatoes and was charged for Advocado’s at 95 pence each.
    Very, very disappointed!! I live the other side of Oxford and have to get a bus there. I only discovered Aldi a couple of months ago and as I am on a low pension income, I thought it would be great to be able to save money on my food bill. I will now have to check my bill each time before I leave the store which is a bind. So I may not bother and will tell all my friends
    Merchant ID: xx14941 Terminal ID: xxxx2042
    Date, 06.07.18 Time, 09.50
    Yours very sincerely
    Val Gould

  5. Rated 1

    Just been to your supermarket in Inverurie, Aberdeenshire and been very,very disappointed that you hardly stock any British vegetables. They are all imported. Appalling. I also could not access your tellaldi survey. I am a very unhappy customer. Will think twice about visiting your shop again.

  6. Rated 5

    I would just like to say that Monty on the Tills was excellent on tills. Great customer service. Chris was also wonderful making a swift exit in spite of being held up by a manager. Great store to come into.

  7. Rated 1

    Am a customer and I have noted that most of your flowers for planting are so dry. Would you have someone to be watering them. I have bought few times and they desperately need water please.
    Thank you

  8. Rated 1

    Tried tellaldi.com customer survey on a number of occasions but code entered never works.

  9. Rated 5

    Stefan at meanwood Aldi. Is by far the nicest most helpful person on the tils. Always smiling and happy. His customer service is amazing.

  10. Rated 4

    Good range of all products. Good value for money.

  11. Rated 5

    Me again. Didn’t say that our regular local Aldi is Biggleswade.

  12. Rated 5

    We use Aldi stores fairly frequently but not exclusively. Many times we have spent more than intended because of the irresistible special buys.
    We have always found that your hardworking and diligent staff are very helpful. Always pleasant, helpful and cheery.
    After a recent purchase of a television I had difficulty setting it up. I called the customer after sales number and was very pleased when, in 2 minutes, I was guided through the procedure and the tv is now working.
    I must say that we have never been disappointed by the quality of your products nor the shopping experience in your stores. This experience extends to several countries in Europe.

    Bob Petch – a happy customer.

  13. Rated 5

    We enjoy shopping a Aldi and especially love all the fresh fruits and veggies.

  14. Rated 5

    Absolutely amazed and delighted with the stocking levels today given the prevailing weather conditions, well done and thank you to all involved in this achievement.

  15. Rated 1

    Worst shopping experience ever. Cashier was nasty and refused to check me out unless I removed the items from the belt. Will never shop in Aldi again.

  16. Rated 1

    This people name melissa had a very nasty attitued no respect for customer i will not shop at the please any more

  17. Rated 5

    Amazing people..great prices and food delicious

  18. Rated 5

    Fun place to shop. I love Aldi’s. Hope you come back with those 10.00 coupons again. How do I fill out the survey????? Computer illiterate.

  19. Rated 4

    The staff at the Preston Road branch are very helpful, always!! I however do not understand why Aldi do not make more Kevin & Katie carrots to make more money for the children cancer charity. I have cancer my self and couldn’t get to the store because I was ill. I refuse to buy them off eBay when the charity do not get the monies!!! Why don’t Aldi make more to prevent this happening?

  20. Rated 2

    I went to your Aldi store in South Yarra today 16/12/17 to purchase your Dyson barrel hoover which was advertised as being on sale today and lined up with others who also were after the same item, only to be told once in store that it all went to people who lined up after 6 the day before.Had I known I too would have gone the day before.

  21. Rated 5

    The staff is very welcoming and helpful. I am always greeted with a smile, and importantly the prices are great

  22. Rated 5

    Im so happy that a new local aldi has opened .this shop has got every thing i need and has got really good items for an cheap and affordable price. I bought wireless headphones for my daughter for just £6.00.

  23. Rated 4

    I am annoyed that Aldi no longer do 1kg packs of smoked and unsmoked bacon for £3.69. Instead they have replaced them with 250 gram ones at 99p which equates to £3.96 per kilo. In effect this is a 27p or 7.3% per kilo price hike. Where have the larger packs disappeared too in the last couple of months? All is not lost because Lidil have started doing them for an offer price of £3.29.

  24. Rated 5

    Ive never been to an amazing store like ALDI and I am very impressed and very well building and great and amazing prices too, and also I wish to add that even though the store that I am going to is Grand Rapids Minnesota. It might be under staff but the services is the best that I have ever had in years, and its been 5 years sense I ever had real true kindness and services, and I’m not picky ether its just hard to go shopping when all I deal with is crappy people so thank you for the kindness and respectable staff and a shot out to the cashier name is Elizabeth great smile and also a great attitude too, and beautiful eyes too. I hope she gets a raise down the road cause she made my day. Cause she seems like a very hard and strong worker to have and also to the rest of the higher management that hired her and is doing an amazing job trying her as well too, and keep up the amazing hard work too, and I’m sure the rest of the staff is doing well she just happened to stand out today is all, and I will keep coming back to shop more too cause you have such amazing prices too.

  25. Rated 5

    could do with a few more staff at the tills when extra busy. but apart from that nothing more to say. Exceptional value great prices super products, very friendly staff.

  26. Rated 3

    Aldi needs to do more to address the shopping needs of singles or couples as the way fresh produce is sold is too wastfull. A older couple can’t use the amount of veg or fruit prea packed by Aldi and a lot gets wasted.

  27. Rated 5

    I really enjoy shopping here I save a lot of money. Same product that other stores, with cheaper and affordable prices.

  28. Rated 5

    served by a man Manju.He was very polite and asked if I was having a nice day very good customer service

  29. Rated 5

    Staff called matt wpas lovely and had a chat
    With me

  30. Rated 1

    I didnt have 2p and staff forced me yo pay.

  31. Rated 1

    I am very upset that you took away the baskets at the parkes store! I refuse to go there now as it’s to hard to juggle a toddler
    And the couple of Products I need to purchase.
    I know how your minds work, and it’s appalling to think that your come back will be because customers won’t buy as much with baskets as they do trolleys. But you need to realise not everyone needs to do a Big shop every time they go there!
    Your lucky to get a 1 rating for this, As I can’t post unless I rate it

  32. Rated 1

    jason, cashier this Monday morning is CERTAINLY NO asset to your organization I was in Saturday, the customers were 7 baskets deep waiting to be checked out. There were ONLY two cashiers at the front, but three people were in the aisles doing menial work. They could have been at the front PROVIDING CUSTOMER SERVICE. To say the least I left,I needed only two items, and returned today only to be meet with a FLIPPIANT attitude about why CUSTOMER SERVICE was so bad Saturday… Ticket # is *3078 478/028/003/016 — 10/02/17 @ 10:53 am. store # 28 Longview Texas

  33. Rated 1

    Ye won’t keep the hair dye I depend on in as regular stock. It’s like leaving a baby without nappies. Toy feel vulnerable and stupid worth roots showing a different colour after just days. The decision maker clearly does not use hair dye. I’ve mentioned this in several stores to no avail. This did me undoes all the good things about you. Frustrated!

  34. Rated 1

    Good afternoon.
    Today I was in your shop in Washdyke Lane, Immingham. Second time I had problem with prices in Aldi but this time I must tell you about this.
    I bought 2 packs beetroot -I payed 0.99£, radish -0.53£ and tomatoes 0.59. I payed for this 3.10£.
    From today beetroot is 0.35£, radish 0.35£ and tomatoes 0.35. I gave your amazing specialbuys and from yours offer I have that price.
    So I pay 3.10£ not 1.40£!!!!
    Second time when Aldi don’t keep prices!!!
    I like that shop but I am disappointed. Very disappointed

  35. Rated 5

    my husband and i shop all the time at aldi find prices just right friendly staff especially sar smilley face allways lovely allways tills open get through quite quick would reccomend aldi to anyone keep on going aldi .

  36. Rated 5

    Hi I visit the kirkby in ashfield store quite alot now as your alot cheaper than anywhere else and its made easier because the staff are brilliant too

  37. Rated 5

    The store is great and the staff even better especially Jake and his boss Kayla, both wonderful friendly polite and helpful.

  38. Rated 2

    We have eight cat’s that like the select cat food. We noticed that you started to sell them in 48 pouches box. One of our cats is fussy. She leaves her dish clean. On a recent visit to the merthyr Tydfil store we were advised that it was a promotion. We went to the Ebbw Vale store and they had it in stock. This is a major problem with aldi they are so unreliable with their stock. You either buy bulk or see that you can not get the item again

  39. Rated 3

    I just visited your cramlington branch , I put my shopping on the conveyer belt
    And proceeded to push my trolley to end off checkout only for the check out girl so say I want to look under your bags while whipping them out my trolley at the same time ,I was so shocked and felt humiliated they was nothing under my bags but for a split second I was made to feel like a shoplifter , I still have my recipt if any one from aldi wishes to contact me

  40. Rated 1

    parked in aldi car park got ticket for being over white line car park run by UKPC explained other car was too close told it was not his problem if this is how Aldi run their car park i will shop elsewhere

Survey Discussion