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Old Navy Customer Experience Survey

You will take around 8 minutes to finish Old Navy customer experience survey. Once you complete the survey, you’ll receive a code word to get 10% off your next purchase in one of Old Navy stores. Share your feedback and comments to help Old Navy improve.

We appreciate your sharing your stories with Old Navy by leaving your comments.

Old Navy Customer Survey Guide

  • You can visit the survey page. Old Navy customer survey provides three languages for customer to choose: English, Spanish and French.

Old Navy Customer Experience Survey

  • After selecting your favorite language, you are able to begin the survey. Answer the questions required.

Old Navy Customer Experience Survey

  • You need to input the 5-digit store number, which is printed in the middle of your receipt.

Old Navy Customer Experience Survey

  • Then you need to select where are you taking the survey, United States, Puerto Rico or Canada.
  • Enter the month and day you were in the store and the 4 digit transaction code on the receipt, the money you spent and the time you shopped.

Old Navy Customer Experience Survey

  • Upon finishing the survey, you will get a code word to get 10% off your next purchase in one of Old Navy stores.

Old Navy Customer Experience Survey

About Old Navy
Old Navy brings fashion fun to the whole family: from trendy threads to trusty basics, for newborns through adults. Old Navy belongs to Gap which is a leading global specialty retailer offering clothing, accessories, and personal care products for men, women, children, and babies. As a retail industry, Old Navy also provides various job opportunities for job hunters. Old Navy careers will display the job vacancies in details for you and teach you how to apply for the position you like.

Reference Links

  1. Old Navy Customer Experience Survey Link: www.survey4on.com
  2. Old Navy Official Site: www.oldnavy.com

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YOUR RATING
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Rating 4.050votes

  1. Rated 2
    says:

    They put wrong sign on wall and the. Clothing on the bottom. Go to paid..price is double .what kind of business is that
    That’s called bad advertising..never go back.again.back.again

  2. Rated 2
    says:

    Florence, Sc store 03118. Black young girl with a gold texturized natural looking short hair at register never greeted me by “ hello or did you find everything ok “,at the register once she check me out , Instead she was having a full conversation with the lady ahead of me at another register talking about makeup and how her makeup look. She never told me my total, nothing. Had me my receipt and said goodbye. If I was a secret shopping I would give her a two. Bad bad customer experience

  3. Rated 5
    says:

    Verry good

  4. Rated 5
    says:

    Wonderful service from Kristen. Bellingham store

  5. Rated 2
    says:

    Time after time I go to this store the systems are never updated with the sale items. It always ring up the regular price then i’d Say that item is on sale. Then I gotta stand in line or to the side just for them to check prices. Thing is sometimes people only have enough time to do what they come to do if they were more organized I wouldn’t have to wait the extra time while they check a item price that should be updated in the system before they put sale tags out.

  6. Rated 1
    says:

    Kevin at Nashua branch is very rude and disrespectful

  7. Rated 1
    says:

    Bad customer service,delays in paying for goods and cashiers should be taken for training sessions because they are not very effective and also Kevin one of the staff is very rude

  8. Rated 1
    says:

    Staff are not easily accessible,leaders are arrogant and disrespectful especially Kevin at Nashua branch,sales strategies are misleading,and lots of delays in paying for items bought.Lots of lies and lots of discrimination

  9. Rated 5
    says:

    I came to old navy and received such amazing customer service from Joe. He went above and beyond to fulfil my shopping needs. He didn’t only tell me where I can find what I was looking for , he himself went deep into the shelves to find my size . He made my shopping experience a breeze.Not only did he find everything that I was looking for , he also made me more willing to come back . His warm atmosphere and amazing service is what will pull me back to Old Navy. Thank you Joe

  10. Rated 5
    says:

    I came to the veranda store to do a return. 2 different people had to help me with the return. An employee who I don’t want to name asked another cashier deedee for help. She came over there took my paper, typed in some numbers and was done. I was at that register for about 10 minutes before they had deedee help me. You need to have more training sessions for your cashiers. I find it so sad that it took 1 person (deedee) to do what 2 people couldn’t do..

  11. Rated 1
    says:

    Very bad customer service, rude behavior from the person at the register.

  12. Rated 5
    says:

    I went to old Navy mahek was a great help when I didn’t know the price on the merchandise. I also ask her was the item on sale it sure was, very very nice to me. I will be recommending everyone here.

  13. Rated 5
    says:

    Sarah from Old Navy in Chico was super friendly, helpful, and went above and beyond yesterday. My daughter and I were shopping, and she made 1-12-19 shopping experience even better.

  14. Rated 4
    says:

    Customer service was awesome and I found exactly what I was looking for. Shopped Old Navy Columbus Ga store#06016. Will refer all my friends to shop there.

  15. Rated 5
    says:

    Had a very good shopping experience at Old Navy Jackson, TN.

  16. Rated 1
    says:

    This is the worse example of customer service I have experienced in a long time. At the retail outlet store at 4628 Factory Stores Blvd in Myrtle Beach SC we went in to make a purchase. While at the store there was only 1 cashier working and they had a person who was making an exchange without a receipt. I stood there while many other store employees walked by me without stepping in to assist with my purchase. After standing for approx. 7-8 minutes I was ready to throw the items I wanted to purchase on the floor and leave. Why someone could not have seen they were having a problem I don’t understand. 6 cash registers and only 1 was open. This is inexcusable.

  17. Rated 5
    says:

    10-26-18 Todd is one of the best employees that work in the old Navy in Edison mall, when I didn’t have a price for something he sure was helpful, I also ask for a name of a song that was playing in the store gave me all details, very friendly sales associate. I believe he definitely deserve to be a manager on duty, he really knows his items and the floor.

  18. Rated 1
    says:

    Would be a zero if allowed Put it this way I would never spend another dollar in this store and u have a return policy for what if u can’t return shit

  19. Rated 3
    says:

    Desorganizado

  20. Rated 5
    says:

    Love your sale prices and quality if your clothes rated 4.5

  21. Rated 5
    says:

    The best experience ever. Very nice and cool cloth.

  22. Rated 5
    says:

    Great store service is excellent….02/04/2018 trans:2160,store:06425,valid no.0127

  23. Rated 5
    says:

    I honestly,think old navy is my best store to shop…the price are great customer service are excellent too

  24. Rated 5
    says:

    Find what I was looking for

  25. Rated 5
    says:

    Thanks for cute sweeer.

  26. Rated 5
    says:

    Reasonable price

  27. Rated 5
    says:

    Good customer service

  28. Rated 5
    says:

    Old Navy makes it so much easy for me to find everything that I am looking for. From styles to casual I love it! Thank you

  29. Rated 5
    says:

    Old Navy has always been my go-to clothing store. Their style is cheap and adorable and great for all of my family members!

  30. Rated 5
    says:

    Wen I tell u I love old Navy I love old Navy. u guys have the best price.and I just love the people who works in old Navy at willowbrook mail thanku for ur stores

  31. Rated 5
    says:

    Love old navy they have my size.

  32. Rated 5
    says:

    All around good experience

  33. Rated 3
    says:

    I used my free rewards coupon which was only $5 for a $300 purchase . Had I wish I would have read the fine print on my iPhone because it said if I did not have a reward then I could have gotten 20% off my purchase . I think when the sales person saw that my reward was only $5 she should have told me about the 20% off. I surely would have used that option and saved a lot more money. That definitely was not fair that anyone else could have gotten that 20% and I was penalized because I’d a reward . To all customers read fine print before you check out. I feel I was ripped off. Then I was told I could do a survey and get 10% off this purchase if I do survey and bring back my receipt. Well the survey is not allowing me to do it. ???
    What’s going on there. I am calling tomorrow to complain and try to get some satisfaction .

  34. Rated 5
    says:

    This store is great. The floor people are so nice and helpful. Always a good experience.

  35. Rated 5
    says:

    Love the store, for me and all my friends and family. Great job guys!

  36. Rated 1
    says:

    Can’t enter contest and now is the last hours to enter. What do do. Wanted that `5 % off my next purchase at your store? I can’t enter my language choice? Please contact ASAP

  37. Rated 4
    says:

    Me gustó la ropa deportiva y es muy comoda

  38. Rated 5
    says:

    Adblock won’t allow survey; on 4/13/17 store # 03526 Trans 7972 Valid No.0394 Amber, Kristen, Glenn. All were great sales personal. Older couple; We’ll be back for sure! Great Experience.

  39. Rated 5
    says:

    Great experience. Helpful employees

  40. Rated 5
    says:

    Great customer service and sales

Survey Discussion