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Old Navy Customer Experience Survey

You will take around 8 minutes to finish Old Navy customer experience survey. Once you complete the survey, you’ll receive a code word to get 10% off your next purchase in one of Old Navy stores. Share your feedback and comments to help Old Navy improve.

We appreciate your sharing your stories with Old Navy by leaving your comments.

Old Navy Customer Survey Guide

  • You can visit the survey page. Old Navy customer survey provides three languages for customer to choose: English, Spanish and French.

Old Navy Customer Experience Survey

  • After selecting your favorite language, you are able to begin the survey. Answer the questions required.

Old Navy Customer Experience Survey

  • You need to input the 5-digit store number, which is printed in the middle of your receipt.

Old Navy Customer Experience Survey

  • Then you need to select where are you taking the survey, United States, Puerto Rico or Canada.
  • Enter the month and day you were in the store and the 4 digit transaction code on the receipt, the money you spent and the time you shopped.

Old Navy Customer Experience Survey

  • Upon finishing the survey, you will get a code word to get 10% off your next purchase in one of Old Navy stores.

Old Navy Customer Experience Survey

About Old Navy
Old Navy brings fashion fun to the whole family: from trendy threads to trusty basics, for newborns through adults. Old Navy belongs to Gap which is a leading global specialty retailer offering clothing, accessories, and personal care products for men, women, children, and babies. As a retail industry, Old Navy also provides various job opportunities for job hunters. Old Navy careers will display the job vacancies in details for you and teach you how to apply for the position you like.

Reference Links

  1. Old Navy Customer Experience Survey Link: www.survey4on.com
  2. Old Navy Official Site: www.oldnavy.com

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YOUR RATING
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Rating 4.240votes

  1. Rated 1
    says:

    Very bad customer service, rude behavior from the person at the register.

  2. Rated 5
    says:

    I went to old Navy mahek was a great help when I didn’t know the price on the merchandise. I also ask her was the item on sale it sure was, very very nice to me. I will be recommending everyone here.

  3. Rated 5
    says:

    Sarah from Old Navy in Chico was super friendly, helpful, and went above and beyond yesterday. My daughter and I were shopping, and she made 1-12-19 shopping experience even better.

  4. Rated 4
    says:

    Customer service was awesome and I found exactly what I was looking for. Shopped Old Navy Columbus Ga store#06016. Will refer all my friends to shop there.

  5. Rated 5
    says:

    Had a very good shopping experience at Old Navy Jackson, TN.

  6. Rated 1
    says:

    This is the worse example of customer service I have experienced in a long time. At the retail outlet store at 4628 Factory Stores Blvd in Myrtle Beach SC we went in to make a purchase. While at the store there was only 1 cashier working and they had a person who was making an exchange without a receipt. I stood there while many other store employees walked by me without stepping in to assist with my purchase. After standing for approx. 7-8 minutes I was ready to throw the items I wanted to purchase on the floor and leave. Why someone could not have seen they were having a problem I don’t understand. 6 cash registers and only 1 was open. This is inexcusable.

  7. Rated 5
    says:

    10-26-18 Todd is one of the best employees that work in the old Navy in Edison mall, when I didn’t have a price for something he sure was helpful, I also ask for a name of a song that was playing in the store gave me all details, very friendly sales associate. I believe he definitely deserve to be a manager on duty, he really knows his items and the floor.

  8. Rated 1
    says:

    Would be a zero if allowed Put it this way I would never spend another dollar in this store and u have a return policy for what if u can’t return shit

  9. Rated 3
    says:

    Desorganizado

  10. Rated 5
    says:

    Love your sale prices and quality if your clothes rated 4.5

  11. Rated 5
    says:

    The best experience ever. Very nice and cool cloth.

  12. Rated 5
    says:

    Great store service is excellent….02/04/2018 trans:2160,store:06425,valid no.0127

  13. Rated 5
    says:

    I honestly,think old navy is my best store to shop…the price are great customer service are excellent too

  14. Rated 5
    says:

    Find what I was looking for

  15. Rated 5
    says:

    Thanks for cute sweeer.

  16. Rated 5
    says:

    Reasonable price

  17. Rated 5
    says:

    Good customer service

  18. Rated 5
    says:

    Old Navy makes it so much easy for me to find everything that I am looking for. From styles to casual I love it! Thank you

  19. Rated 5
    says:

    Old Navy has always been my go-to clothing store. Their style is cheap and adorable and great for all of my family members!

  20. Rated 5
    says:

    Wen I tell u I love old Navy I love old Navy. u guys have the best price.and I just love the people who works in old Navy at willowbrook mail thanku for ur stores

  21. Rated 5
    says:

    Love old navy they have my size.

  22. Rated 5
    says:

    All around good experience

  23. Rated 3
    says:

    I used my free rewards coupon which was only $5 for a $300 purchase . Had I wish I would have read the fine print on my iPhone because it said if I did not have a reward then I could have gotten 20% off my purchase . I think when the sales person saw that my reward was only $5 she should have told me about the 20% off. I surely would have used that option and saved a lot more money. That definitely was not fair that anyone else could have gotten that 20% and I was penalized because I’d a reward . To all customers read fine print before you check out. I feel I was ripped off. Then I was told I could do a survey and get 10% off this purchase if I do survey and bring back my receipt. Well the survey is not allowing me to do it. ???
    What’s going on there. I am calling tomorrow to complain and try to get some satisfaction .

  24. Rated 5
    says:

    This store is great. The floor people are so nice and helpful. Always a good experience.

  25. Rated 5
    says:

    Love the store, for me and all my friends and family. Great job guys!

  26. Rated 1
    says:

    Can’t enter contest and now is the last hours to enter. What do do. Wanted that `5 % off my next purchase at your store? I can’t enter my language choice? Please contact ASAP

  27. Rated 4
    says:

    Me gustó la ropa deportiva y es muy comoda

  28. Rated 5
    says:

    Adblock won’t allow survey; on 4/13/17 store # 03526 Trans 7972 Valid No.0394 Amber, Kristen, Glenn. All were great sales personal. Older couple; We’ll be back for sure! Great Experience.

  29. Rated 5
    says:

    Great experience. Helpful employees

  30. Rated 5
    says:

    Great customer service and sales

  31. Rated 5
    says:

    The girl with the blonde hair from Flatbush lol forgot to mention that

  32. Rated 5
    says:

    Whoever the girl with the blonde hair is is nice and helpful, ive dealt with her a few times and she always seems so happy

  33. Rated 5
    says:

    Telecia is an AAAAMMMMAAZZZZZIIIINNNNNGGGGG floor person!!!!!!!!!!!!!!!!!!!!!!

  34. Rated 5
    says:

    Outstanding service and teamwork

  35. Rated 1
    says:

    Excelente servicio y ropa increíble .Buen precio

  36. Rated 5
    says:

    I love the store its the best

  37. Rated 5
    says:

    Nice visit

  38. Rated 4
    says:

    Survey

  39. says:

    Thanks guys, I just about lost it looknig for this.

  40. Rated 5
    says:

    I love old Navy,
    I used to shop there when I lived in Massachusetts, I was treated very well at that store and even better at this one in GOLDSBORO,NC

Survey Discussion