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WalMart Customer Feedback Survey

As the most popular supermarket, Walmart has almost everything we need. Walmart appreciates knowing more about your recent visit. You can tell Walmart how you feel like your shopping experience to help it improve. You will have a chance to win a Walmart $1,000 Gift Card. It’s not a bad idea to spend a few minutes to win a Walmart $1,000 Gift Card.

WalMart Customer Feedback Survey Guide

  • Visit WalMart customer feedback survey page and choose the language from English and Spanish
  • Read official rules

WalMart Customer Feedback Survey

  • Enter the 5-digit zip code of your residence
  • Answer the question  “Are you, or is anyone in your immediate family, a Walmart or Sam’s Club employee?”
  • Answer the question “In what year were you born“?
  • Enter Store name and ID exactly as they appear on your receipt to go on the survey

WalMart Customer Feedback Survey

  • Finish the survey with a few minutes and take part in the sweepstakes to win the prize

About Walmart
Wal-Mart is the world’s largest retailer, operating discount stores, supercenters, neighborhood markets, and Sam’s Club warehouses around the world. For job hunters, working at Walmart can be somewhat reassuring. You may start your Walmart careers by finishing a online job application.

Reference Links

  1. WalMart Customer Feedback Survey Link: www.survey.walmart.com
  2. WalMart Customer Feedback Survey Sweepstakes Official Rules 
  3. WalMart Official Site: www.walmart.com

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Rating 3.71085votes

  1. Rated 1
    says:

    Went to your Portland Texas store to buy some gardening supplies. Gardening center was closed. Reported this problem to Walmart two weeks ago, no company fix. Went to Lowes and found everything I needed. Walmart needs to act on customers complaints and replace poor managers.

  2. Rated 5
    says:

    Walmart is been our family store for decade because of how they treat you was outstanding no matter what you need,or asked they will assist you with pleasure and pride,with smile in their face,they value their customers ,the store is clean and put together everything you need and no matter how crowded the store sometimes,somebody is always ready to accommodate your business and I’m grateful and thankful in every way.

  3. Rated 5
    says:

    Went to store on east main in sptbg did self check out with the curious help from employee name Dot very helpful person rated 10

  4. Rated 2
    says:

    Went to Store #01261 on Ramsey St in Fayetteville, NC tonight to shop for Sunday’s Dinner. While I headed to the meats, my husband went to jewelry for a watch battery. No one was there to help. He stopped and asked three associates to call someone to help him. No one ever came. (Last week I was walking by the same department needing a watch battery. No one there EXCEPT a tall man who obviously did not work there walking around inside the cubicle where an associate would normally be to unlock jewelry cases. He was opening and searching closed cabinets underneath. I stopped an associate to ask, “Does he work here?” As she was actually otw to get a manager. I took some pics of him as he was sitting on top of the display cases and looking all around, I guess to see if anyone was noticing him. Shortly, the associate responsible for Jewelry came up. She had been told to man the Shoe Dept at the BACK of the store! She politely asked the guy if she could help him. He left. The First Lady I spoke to and a gentleman came up. I told them I had taken pictures and where should I send them. He just shook his head “no”. WHAT??) While my husband was waiting in Jewelry, he noticed a guy try on a shirt. Must have been what he wanted bc he left wearing it. FF to checkout. NO CASHIERS. BOTH SCO AREAS ARE BACKED UP TO THE AISLES BEHIND THEM. I called the store number and asked for help. I stopped an associate and asked for her to get some help. We stood there. Another associate came by cleaning and straightening. I asked her. She recommended going to the Garden Center. She was so sweet! I don’t mind the extra steps but I was getting a little riffed by now. She found CHRIS who must be in management bc he was wearing the gold vest. He came to us politely and asked were we ready to check out. COLOR ME SHOCKED. Such a bundle of energy and efficiency! Thank you CHRIS. Thank you Garden Lady. Thank you to the polite stockers who reach high shelves and help me maneuver through the aisles. Thank you to the DELI LADIES! Thank you to the CASHIERS who greet me with a smile and a kind word even though their lines are reaching back into the clothing departments due to too few associates manning checkouts. THANK YOU TO THE PHARMACY!! ALWAYS PROFESSIONAL AND PROFICIENT. THANK YOU TO THE LADIES IN THE PHOTO DEPT. Self-checkout to me should be for folks with a few items and are in a big hurry. I’ve used them many times. When Walmart offers a substantial discount for self-checkers I might use them more; but as long as I fill up a careful I expect service. Walmart, you need:to wash the carts, replace old child safe straps, put more cashiers on registers when there are over four customers in a line, have managers keeping a better eye on what is going on in the store, have an associate in every department at all times, keep an associate in the fabric section…promote CHRIS! Have him be in charge of the yellow vests that stand around and looked when he went into action.
    09/07/2019
    19:57:35
    $134.63

  5. Rated 1
    says:

    Dissatisfied with store # 7222. My and my other half went in today done our normal shopping and found some meat at room temperature and notified an associate (Shante) who then acted like it was inconveniencing her to come over to us so my other half had to motion for her to come over again, in which that time she did come over and act like she was not concerned about pork being at room temperature. My other half left and went on the next isle and I informed the associate that I would watch her remove the product from the shelf to take it to the back and if not then I would get a manager. Said associate (CSM) stated that she was a manager (in a rude and hateful tone). So, I went around to the other isle where my other half was and we were still doing our shopping. I was told by my other half that I would tell the manager. Well, in the mean time apparently said employee went and started telling everyone what had happened. The the produce manager who we know came and questioned us what had happened and we told her. Then she called for the support manager Tracey in which we waited for because she was taking care of another issue. While waiting for Tracey 3 police officers come in and in fact was confirmed that Shante called the police. Shante claimed that she told us to leave the store and we were refusing. In fact, she never spoke to us except the initial encounter about removing the warm (room temperature pork chops from the shelf to discard). I have called corporate customer service, I have done 2 reviews, and waiting to hear back from the manager when she returns on Friday. This is uncalled for and disrespectful. We feel that we have been discriminated against as well as feel harassed by Shante due to the lies that she has told.

  6. Rated 5
    says:

    I visited the Walmart Uniondale NY store to purchase a LOL O.M.G Neonlicious Doll which showed that it was in stock at this store when I checked on-line. When I arrived at the store, there were no dolls on the shelf. Salesperson Jahmall helped me by checking the upc code for the item which indicated that the store did receive inventory a few days ago. He took the time to check in the back and even call his manager who was off that day to see if he knew where they may be. He spent a good half hour trying to locate the item for me. He took my telephone number and told me he would call me if he was able to find the item or if it came in stock the next few days. The next day he called me and told me that a whole display of these dolls was now in the store and he put one aside for me until I could get to the store. I was most impressed with Jahmall’s helpfulness especially in calling me the following day. My granddaughter will be so happy as this is what she wanted for her birthday. I was most impressed by Jahmall’s taking the time to help me as a customer and going the extra step to follow up and call me the next day when the item was in stock. He should be commended for his courteous manners and goal to keep a customer happy.

  7. Rated 1
    says:

    Walmart has decided to punish everyone for the reaction of a few . I spend a lot of money with you folks but by taking out ammo I want ever step back into your stores and I plan to get all my friends to do the same

  8. Rated 4
    says:

    We shop @ the Wal Mart in Morgantown, WV 26505.@ The University Town Center. I shop there often. My biggest complaint is Betty. She is always rude, acts like your bothering her, or if you have an issue at the register, etc. Kelli is wonderful. Very friendly, helpful,great personality. She takes time to ask how I am, what’s going on that day,etc. You need more people- employees like her. Definitely not Betty. Please put a letter in her employee file or anything else you offer for outstanding employees like Kelli. rating of 10 or Kelli.

  9. Rated 5
    says:

    Manager Christina and her staff at the Fort Street Mall in Honolulu, Hawaii have provided outstanding service to me. They are extremely helpful and go the extra mile to assist cistomers with specic needs.

  10. Rated 5
    says:

    I call in every receipt and that’s about 15-18 mth lol no card yet

  11. Rated 5
    says:

    V E P says:
    The pharmacy employees at the Walmart at 5601 Highway 157, Cullman Al 35058 went above and beyond their duty to help me on 8-30-2019. Their caring and concerned help to get my medicine at the best and lowest price was greatly appreciated

  12. Rated 5
    says:

    The pharmacy employees at the Walmart at 5601 Highway 157, Cullman Al 35058 went above and beyond their duty to help me on 8-30-2019. Their caring and concerned help to get my medicine at the best and lowest price was greatly appreciated.

  13. Rated 5
    says:

    Today i went to this Walmart store #5613. 2121 N Collins st Arlington Tx 76011
    i met an associate called NDIDIAMAKA at B12 she took care of my problem and treated me with so much consideration as if she knew me. she had a good customer service and was very polite . i would say if walmart could have this type of associate then walmart will be the best. Walmart you all should be very grateful to her. Thank you so much NDIDIAMAKA

  14. Rated 5
    says:

    Store#03947 875 East H St Chula Vista, CA
    I spotted Deanna and asked her about Dove soap mentioning it was out of stock and she seemed perplexed. She said she would look into it and I told her I needed to go find pop tarts so she told me to go ahead and continue shopping and she would come find me. She searched, located and retrieved for me some I Ivory Body Soap – I felt HORRIBLE that I had completely forgotten to tell her the Ivory soap I needed & I meant was the DISH SOAP – That was the one I was looking for and the one that was out of stock- I apologized to her for wasting her time and making her make the trip in vain and Deanna was all smiles! She had a Fantastic attitude about it, wasn’t bothered at all. She laughed it off, said it was no problem at all and was happy to help. I was so embarrassed I had made her walk around the store like that!! As I made my way to the body wash section I saw her there doing her job and I was glad to see her. She told me after our interaction, she had asked her manager to double check if there was any Ivory Dish Soap and if there had been, she had intended to find me and bring it to me. That really moved my heart. I really appreciate Deanna going the extra mile and the fact that she tried her best to locate it for me. It was important to me, so she made it important to her. What a gem. I hope more of your employees have the great attitude and work ethic Deanna has. What a pleasure it was to shop at your store tonight.

  15. Rated 5
    says:

    I called the Walmart in Steubenville Oh (store# 2193). I talked to Justin (employee #4957) he went above and beyond to help me locate a toy which was the LAST ONE for my kids and he put it at the customer service desk so I could pick it up. He works in the electronics dept and he was willing to walk thru the toy isles to find this toy. Excellent employee!!

  16. Rated 5
    says:

    Ms,Alicia that works on Jefferson Hwy is the best, she takes care of any problem and she treats you as if she knows you, Wal Mart ya’ll should be very grateful to have her.Thanks Alicia

  17. Rated 4
    says:

    Great

  18. Rated 5
    says:

    Today is 08/25/2019 my mother and I went to our local Wal-Mart as we all ways do on bobby jones expressway augusta ga now my mother needed a phone card for her phone so while my mother was looking for what she needed I was looking at ALL the folks that were in the electronics department and i noticed that the worker’s for that department Angela and Curtis were running back and forth helping each customer yes there were alot of people and some were rudeand very much impatient and had very bad attitudes Curtis and Angela did not let them deter them from helping everyone that they could help I did notice a men get agitated because Angela was already helping a customer with the TV so the rude man got mad because he wanted to look at the back of some box but it was locked he was mad because she didn’t stop what she was doing to help him she answered his questions to the best of her abilities unlock the item he was looking at. she went to get a TV for another customer well the man got upset and left the department Angela continue to help customers that were next in line and who all needed help I just want to say thank you very much too Angela and Curtis for their superb customer service they gave to each and every customer even if a customer had an attitude and I would like to say thank youto the both of them.Wal-Mart#1227 yahll have done a great job hiring the both of them well really your whole electronics department staff have great customer service skills

  19. Rated 5
    says:

    Today is 08/25/2019 my mother and I went to our local Wal-Mart as we all ways do on bobby jones expressway augusta ga now my mother needed a phone card for her phone so while my mother was looking for what she needed I was looking at ALL the folks that were in the electronics department and i noticed that the worker’s for that department Angela and Curtis were running back and forth helping each customer yes there were alot of people and some were rudeand very much impatient and had very bad attitudes Curtis and Angela to not let them set deter them from helping everyone that they could help I did notice a men get agitated because he was already helping a customer and he was mad because she didn’t stop what she was doing to help him she answered his questions to the best of her abilities why she went to get a TV for another customer well the man got upset and left the department Angela continue to help customers that were next in line and who all needed help I just want to say thank you very much to Angela and Curtis for their superb customer service they gave to each and every customer even if a customer had an attitude and I would like to say thank you

  20. Rated 5
    says:

    enjoy going thru the self-help cashiers. seldom a waiting line and always a clerk to help if necessary

  21. Rated 5
    says:

    I was recently shopping at the Walmart in Twin Falls, Idaho looking for an office chair that a family member with back problems said he found at this store. I found the chair and it was the display with no price. An associate, I think Sara, was extremely helpful in finding the price on the chair and checking to see if the store had the chair in stock. Although she found 4 listed to be in stock, no one knew where the chairs were. I asked if I could buy the display because it was in great condition. She checked with her supervisor and she was told that the displays were not sold. She did all she could to accommodate me and I was pleased with her service but disappointed at the same time. As I walked away from the department 2 managers, Cordell and John, asked how my day was going. I explained about the chair and said I understood it is the store policy not to sell the display and disappointed that I was unable to bring home the chair. Cordell and John went with me to check on the chair and then put the chair in my basket with the bar code and said to let the cashier know it was ok to sell per them. I was overjoyed and very happy with the care and great service I received! Thank you Cordell and John!!

  22. Rated 3
    says:

    Everting I go to Walmart in Festus MO they never have the items I need. They never have any smart ones dinners. The freezer section is always empty!!

  23. Rated 5
    says:

    I was in L. A. Cal. Visiting family. Wanted to spend time at the beach so I went your location in Norwalk. I asked one attendant for location of beach towels, he walked me to the aisle and I thought that was it he was going to do but he also stand in front of the towels and said’ this towels have been reduced in price but not marked yet and with his cell phone scanned the barcode saving me almost 20.00 dls.
    Didn’t get his name and wasn’t expecting him to go out of his way to save me money. Great service!!

  24. Rated 2
    says:

    store was busy, only one cashier had to wait 20 minutes to buy two items. won’t be back at the store on rosedale hwy in Bakersfield ca 93312

  25. Rated 4
    says:

    I was sad to see that in sweepstakes they did not ask for suggestions. #1. have different charities at reg. that you can round up your total to a even dollar amount. #2.Have a made in USA section so we can choose between China and USA goods. #3.Carry more scent free products, I work in the medical field and more people are allergic to
    fragrance then you think. For instance carry fragrance free shampoo and conditioners.

  26. Rated 5
    says:

    Earlier today, I was shopping at the Rogers Ave location and I needed help with a heavy item. A nice young man named Rodney was working in the water isle. I explained my problem and also asked that he check the price for me. He grabbed a pricing gun and came with me. The item was priced incorrectly. He got a cart while I went for litter. As I looked up Rodney had another associate with him. He introduced me to Garrett who 1st thanked me for shopping there, then explained that the item was being changed at the register. He thanked me again and Rodney and I went to the register. Think I’m finished? Not!! When we got there I told Rodney that if he wanted to tell Amber (my cashier) he could go and I’d call for carry-out. Not only did he not leave me, he loaded my groceries onto the convera belt and took them to my car! As Amber was busy being the best cashier I’ve ever had! (And that’s saying something! Colleen works there!) These 3 young people made my week! Please thank them for the incredible customer service that I received BC I’m certainly happy with them! Customer service beyond belief!

  27. Rated 5
    says:

    Greeted at door, all employees friendly. CSR Theresa was excellent when checking my items.

  28. Rated 3
    says:

    We shop at store NHM 3377 and find that the store is usually “out” of something we are looking for. Card readers are so out of date and falling off their mount. My suggestion; If you sell a lot of an item, then order more next time!

  29. Rated 2
    says:

    On Wednesday, 8/7/19, I was in the Waycross, Ga Store # 556 at 4:05p checkout time.
    I walked up to the 10 Items or Less Register. The Light was on, but no cashier. I saw a young lady appearing to be putting out Merchandise at checkout area , she had a small box in hand. I stood at register for a minute or two, then I asked young lady was anyone working register. She said to me: ” If you will wait a minute; I saw you come up; I will be there.”
    As much as I understand that this generation feel they can talk to people anyway they wish… And as much as I know customers are not always Right. .. This is not the way to speak to a customer. All she should have said: ” I will be with you in a minute” or better yet put the box down and come take care of her customer.
    I do not want anything from company. Just for Associates to be friendly and Respectful. Thank you.

  30. Rated 5
    says:

    I’d like Alfredo,lindly&Cindy get some recognition at what a great benefit they are to the Walmart Corp. They not only went out of there way to make my grocery experience less stressful as in Alfredo going out in the 100/ heat to find me a motorized cart for my convenience,to lindly reaching the items I needed to complete my list , and Cindy just made me feel right at home as she checked my items while greeting me like an old friend yup someone needs to know who these individuals are that make up what I call Walmart this is why I will continue to shop there I’ll tell others about your number one staff

  31. Rated 5
    says:

    ive been going to walmart for years and had the same relust i really dont like going because the atmosphere todat 8/10/2019 i got to walmart to get my ideams and what happens went to checkout 10 here name said amanda on it what a joy good attitude smiling mannars made my weeks thanks for having her as a chasier i can deal with that what an amazing person cant say enough great job william jones

  32. Rated 5
    says:

    I was real happy with my Walmart experience and the young man, Dillon, who checked me out was very good, friendly, and very pleasant.

  33. Rated 5
    says:

    My visit to Walmart was fun and enjoyable and good and pleasant. The store is very nice and well organized. The workers are so nice and kind. The cashiers are so friendly and easy to talk to. I go there a lot and will continue to shop at Walmart.

  34. Rated 1
    says:

    I was in store at 131 Handley Blvd 39170. There were 2 checkers . Long lines and self check also had a long line. I can’t under stand why you cant employ more people. I tried to get help in Jewelry. That person was working Service desk too. If you wondering if I was waited on, NO I did not get what I needed. You didn’t have enough people to service each department. If your going to have a store you need to have enough employees works to cover all departments. Love of money is the root of all evil.

  35. Rated 5
    says:

    I attempted to purchase a folding bike on Wal-Mart.com. The bike showed one price on the page, but when I selected the item another price appeared. I contacted Wal-Mart’s customer care department and explained the problem to the representative. The representative connected me to the resolution department. I spoke to Maren, who was extremely professional and knowledgeable about Wal-Mart’s product policies. She was able resolve the problem and the item I wanted will arrive by August 15th. Thank you, Marian.

  36. Rated 5
    says:

    Sales associate mngr Christopher Johnson was very helpful and informative definitely resolved imoji my concerns

  37. Rated 5
    says:

    Store#04299/6315 82nd Street, Lubbock, Texas 79424 Mgr. Enrique, Garcia

    My husband and I were in this Wal-Mart Store August 1, 2019. We are not from Lubbock and was having trouble finding a laser Light that WLmart had. There was no one at the cash register and an Wal-Mart employee was walking by by the name of Mario. We asked Mario if he could please help us find this laser light since we had no idea where to look. Mario, was so gracious and so helpful, had the biggest smile on this face. Without hesitation he lead us promptly to the shelf that had the laser lights. Asked if we needed anything else and we told him we wanted to try some Hibiscus Tea. Again, Mario showed us where to where the tea was and even found it for us. Always with a smile on his face and a song in his heart

    You have a very valuable Wal-Mart Associate in Mr. Mario. My husband and I wanted to share our blissful experience with Mario’s supervisors. We would like to say to Mario, thank you for your service with Wal-Mart’s, you have made a satisfied customer in today’s world. Thank you for your kindness and God Bless you, Sir. A satisfied customer, Denise Defoor

  38. Rated 5
    says:

    Clerk Kersten 7NGNQUXMODN was excellent,
    personal,courteous and a real credit to the Wal-Mart Apple Valley,Mn store

  39. Rated 1
    says:

    A lot of the Walmart associate does not belong working in Walmart nasty attitude Snappy the manager was no help I don’t even understand why some of the managers that’s our managers even keeping a position as far as manager or store as large as Walmart and pull be as popular as Walmart I used to love going to Walmart now he seems like I need to find me another kind of store that’s the same product or dealing with the same product as Walmart in stock going to Walmart and find me another department store to go to this is ridiculous someone named Whitney Silver’s acting manager for the night shift was no help at all old some of the customers pay attention what’s going on at the cash register and the young kids and other generation that don’t want to do nothing but want to get paid for it pay attention to your receipts and the transactions that you make thank you

  40. Rated 5
    says:

    #0428 Have some great fast and friendly associate’s but some look at you like you better find it yourself but still I wanna rate the store a 10 because everybody not the same

Survey Discussion