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WalMart Customer Feedback Survey

As the most popular supermarket, Walmart has almost everything we need. Walmart appreciates knowing more about your recent visit. You can tell Walmart how you feel like your shopping experience to help it improve. You will have a chance to win a Walmart $1,000 Gift Card. It’s not a bad idea to spend a few minutes to win a Walmart $1,000 Gift Card.

WalMart Customer Feedback Survey Guide

  • Visit WalMart customer feedback survey page and choose the language from English and Spanish
  • Read official rules

WalMart Customer Feedback Survey

  • Enter the 5-digit zip code of your residence
  • Answer the question  “Are you, or is anyone in your immediate family, a Walmart or Sam’s Club employee?”
  • Answer the question “In what year were you born“?
  • Enter Store name and ID exactly as they appear on your receipt to go on the survey

WalMart Customer Feedback Survey

  • Finish the survey with a few minutes and take part in the sweepstakes to win the prize

About Walmart
Wal-Mart is the world’s largest retailer, operating discount stores, supercenters, neighborhood markets, and Sam’s Club warehouses around the world. For job hunters, working at Walmart can be somewhat reassuring. You may start your Walmart careers by finishing a online job application.

Reference Links

  1. WalMart Customer Feedback Survey Link: www.survey.walmart.com
  2. WalMart Customer Feedback Survey Sweepstakes Official Rules 
  3. WalMart Official Site: www.walmart.com

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YOUR RATING
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Rating 3.61483votes

  1. Rated 1
    says:

    I was STOPPED by security personnel on my way out the door yesterday evening at 555 W Interstate 30 Garland Texas 74043. The man approached me and said hi follow me I was confused as hell . He have me walk to the office and have a police YES police stand at the door so I leave I guess. He keeps asking me do you know why I have you come here ? I replied NOPE I have no clue but I’m sure you will tell me. He keeps saying honestly is the best policy and it will get you out of everything. I’m 44 years old Asian woman got detained in the office by two man and accusing me of stealing something. They toke my stuff and have their people re check make sure everything in my cart is scan and pay for here the kicker, I have 13 items in my cart and it really easy to tell what is what but it take Walmart worker 30min in this process while the security person try to check his videos to see if he miss anything. He said to me you see this I watch every one to see what people are doing I said good for you. I work at the hospital for 12hrs and now I have to put up with this . What I really don’t understand is why does it take them 30min to check 13 items even a person from a street ca eyes ball this and said you got this and this ok you good to go but no they detained me in that room for 30min and they find nothing and on top of that they find out the scanner was wrong it over charged me instead. I was so embarrassed by how they do this just because they can . He try so hard to Intimidate and scare me but since I didn’t do anything wrong why should that bother me. I understand that he have to do his job and this kind of stuff happened a lot at their store but for god sake what he could have done was look at my recipe and look at the 13 items YES 13 items and let me go but NO he have to take me to the dame room and have police block the door I’m 4 ft 98lb Asian women got detained by 6ft man one with the gun. The headquarters really have to TRAIN their people better than this.

  2. Rated 1
    says:

    WALMART IS MY STORE OF CHOICE, NOT BECAUSE I LIKE IT, I GET FRUSTRATED WITH ALMOST EVERY VISIT, BUT BECAUSE OF THE PROXIMATY TO MY HOUSE AS WELL AS PRICE POINT. AFTER MY EXPERIENCE AT WALMART TODAY I WILL MOST LIKELY NOT RETURN! I ALWAYS USE THE CLOTH BAGS AND HAVE NEVER HAD A PROBLEM. TODAY I PLACED THE CLOTH BAGS ON THE CONVEYER BELT FIRST AND CONTINUED TO UNLOAD MY ENTIRE CART. WHEN I WALKED TO THE CAROUSEL TO LOAD MY GROCERIES I DISCOVERED MY GROCERIES NOT BAGGED BUT JUST SITTING ALL THE WAY AROUND THE CAROUSEL! I ASKED THE CHECKER WHY SHE (CASHIER #003880) WAS NOT BAGGING MY GROCERIES AND HER REPLY WAS “I DON’T WANT TO GET COVID!” WHO DOES?! MAYBE SHE HAS NEVER HEARD OF HAND SANITIZER! SHE HAD NOT SAID A WORD TO ME ABOUT MY BAGS UNTIL I ASKED HER. ALL SHE HAD TO DO WAS TELL ME OR ASK ME IF PLASTIC WAS OK AND I WOULD NOT HAVE HAD A PROBLEM! I WISH I HAD JUST TAKEN MY PURSE AND MY BAGS AND WALKED OFF BUT THE THOUGHT OF GOING TO ANOTHER STORE AND SHOPPING ALL OVER AGAIN WAS MORE THAN I NEEDED TODAY. I HELD UP THE REST OF THE LINE BY HAVING TO TAKE TIME TO DO HER JOB. I CAME HOME AND CALLED THE STORE, TWIN FALLS, ID, AND SPOKE TO A MANAGER WHO PROMISED TO TALK TO THE CASHIER. THE MANAGER STATED WALMART HAS NO POLICY ABOUT CLOTH BAGS AT THIS TIME AND SHE SHOULD HAVE BAGGED MY GROCERIES. I WILL BE SHOPPING AT FRED MEYER FROM NOW ON WHERE THEY DO USE MY CLOTH BAGS!

  3. Rated 1
    says:

    HORRIBLE CUSTOMER SERVICE! 9 OF US IN LINE WHILE 3 CASHIERS STOOD UP FRONT GUARDING A SPILL BTWN REGISTERS REALLY, 3 OF THEM??? I’VE BEEN CALLING STORE FOR 3 DAYS & NO ONE ANSWERS PHONE. ID#7Q8Q7MXWR8P

  4. Rated 1
    says:

    I couldn’t find at least 3 items on my list and no one could help me after trying for 30 seconds they’re just shrugged and walked away. Cashier asked if I found everything okay. I said nothing and she didn’t ask if I needed any help and she just ignored my comment. Then I got home and when she was ringing me up she must’ve have looseness the cap one my bathroom cleaner and caustic bathroom cleaner spilled in the bag on some items. This is store #01264. My transaction is 7qbgomfp999. This experience sucked

  5. Rated 1
    says:

    On 3/28/21 Cashier ID7QBFXSD71VY was being extremely rude and disrespectful to a customer in line ahead of me. As I approached with my Items as he walked away she began to be rude and disrespectful to me. Which prompt another cashier to come over to see if she could be of assistance. She yelled at the cashier as though she was a child. She act as if she did not want to touch my grocery that was placed on the counter. She then continued with her disrespect towards me.I do not appreciate being disrespected by her or anyone. I hope this location on 13201 Ranch Road 620 in Austin, Texas please take this matter seriously.

  6. Rated 1
    says:

    ID #7QBFQBM058J: I have purchased many items online and have never had a problem. For that, I give it a 5-star rating. However, every time I visit your the fabric dept in your Rohnert Park, Ca store, I have to wait anywhere from 10 to 15 minutes before a clerk shows up to assist me. On 3/26/21, I waited 40 minutes, with no less than 4 calls by other associates, before someone came. Joanna was very apologetic numerous times throughout my transaction. She stated that very often, the calls for assistance via your paging system is inaudible. I have been a Walmart customer for many years. Your prices are affordable, which is a great help to me, since I’m on a fixed income.
    I tried to enter my name and email address, but the above fields didn’t populate, so here it is: Carol Bourgeois, ggeema5@att.net.

  7. Rated 1
    says:

    A negative number would be more appropriate. Walmart does not care about its customers in any way shape or form. The customer service, cashiers, greeters and especially all of the ones pulling groceries for your pickup orders, are RUDE and HATEFUL. The manager at the Berryville, AR store is not the brightest crayon in the box. She could not even direct us to the product location. A gas station convenience store would be a better shopping experience. Thanks for NOTHINC.

  8. Rated 1
    says:

    Store 7320 in theodore is unsafe due to refusal to require customers to wear face masks .I refuse to shop there until corrected

  9. Rated 1
    says:

    Every month I receive the same prescriptions and they print off the same documents every time. This is a waste of a paper and you are killing some serious TREES. There has to be a way to opt out of this wastefulness in the 21st century. Ask the customer when placing the refill do you want the printouts? Many of us would say no. Imagine a world where a corporation actually thought about the TREES.

  10. Rated 5
    says:

    I just want to give a shout out to Amada, the pharmacy person at the Chardon location. She could not have been more helpful when there was an issue with one of my prescriptions. You don’t meet people that are that helpful everyday. Thank you, Amada, you saved us a lot of money and we appreciated it very much.

  11. Rated 1
    says:

    I purchased a card a steam card and someone has stolen it now because you would not take it back it says right on it return to retailer and you would not do it so it is now been stolen and I’ve lost my money I’m not a happy man so what can I do about it

  12. Rated 5
    says:

    The pharmacist-manager runs a tight ship. All employees are always literally and efficiently working with patients and customers as well as behind the counter. The employees are professional, nice, well-groomed, methodical…These traits come from the top. Other departments and stores can learn from them.

  13. Rated 3
    says:

    I was happy to note that employees seemed a little friendlier at Walmart in Manchester on March 6, 2021. However generally employees are not friendly. Those gathering groceries for other customers almost block the aisle and never acknowledge my presence. I was recently at a Target in the Des Moines area and was extremely impressed by how friendly all the employees were. Every time I passedan employee they said hello.
    The gal who was probably the manager on the evening of March 6 at the Walmart was very friendly and greeting people, but again the people stocking shelves and filling grocery orders are not friendly. Hope these comments are helpful.

  14. Rated 5
    says:

    I went to pick up a prescription today. It is quite costly, 125 dollars for 3 months. The lady helping me this morning, Liz something in pharmacy said “wow, this is expensive and your insurance only pays for 20 dollars. let me see if you can get “great news” pharmacy or something like that. I said sure, what do I need to do? She said, it is already done. it saved me $50 dollars. Other than a virtual hug through the glass, I can’t thank you enough. The receipt says the store manager is Mariana…….please share this with your lovely lady in the pharmacy.

  15. Rated 5
    says:

    At the Bellevue, WA store on 3/6/21 I was shopping when a young man started collapsing in the A8-A9 grocery aisle. I helped him to a lower position, asking if he was having a seizure, he was able to confirm ‘yes’. I sought help from an associate I found in a nearby aisle, he alerted another associate as he and I hurried to the patient/customer. I continued to standby, helped the gentleman to assure he did not fall. He gradually was on his hands and knees, as a lead associate, Tyler, arrived on the scene. Tyler confirmed 911 was called. Security arrived.

    The point of my sharing this information is to acknowledge that Tyler performed superbly under the circumstances. Tyler got down on the floor speaking to the patient/customer calming him and trying to get some info. I alerted Tyler to the earpiece that fell from this mans ear. Tyler picked that up, discovered the customer had been speaking to a friend when this event began. Tyler was able to obtain valuable specific health information which he conveyed to the medics upon arrival. I am a retired health care provider and feel Tyler was on top of his game under pressure with this traumatic event. Tyler is an invaluable asset to this store, their customers and to Walmart.

  16. Rated 1
    says:

    YOUR GIFT CARDS SUCK WE HAVE THREE CARDS TWO FIFTY DOLLARS AND ONE TWENTY FIVE
    ALL CARDS DID NOT WORK AT STORE AND STORE SAYS IT KNOWS NOTHING ABOUT CARDS CAN WE CHANGE THEM FOR TOILET PAPER SO WE CAN WIPE OUR ASS WITH THEM?
    CARDS PURCHASED NOV AND DEC 2020

    SOUNDS LIKE A BUNCH OF CROOKS TO ME

  17. Rated 3
    says:

    This location in Fairhaven, MA, has a VERY hard time getting my drugs most of the time! I give ample notice for my refills and the pharmacy knows I regularly take them. They sometimes just get a partial refill not even enough to fill my entire prescription! This is so unacceptable!

  18. Rated 1
    says:

    I was in lien for check out, the girl on register 4, I think is pregnant, was talking to 2 customers and about pregnant. We heard the customer about pain, delivery, water breaking and the cashier was asking her this and that. When she had cashed out the 2 girls, she then takes out her cell phone and starts showing her baby pictures. Her name tag was turned, so no name, on my slip ID number 7QBC9TN739W2. The numbers are very hard to read. This was at 10:46 this morning.
    Those people that have those huge blue carts for orders, are the rudest, place the cart in the middle of the aisle, won’t help if you ask for help and I think someone needs to have some serious training.I worked retail for over 6 years. I was taught that the customer needs respect, help when asked and if the customer is NOT happy, they don’t come back. No customers no hours no money! The customer is the one who really pays your salary!
    As for a rating Not until things improve. 1

  19. Rated 5
    says:

    great store in corydon in. Jay at self check is great

  20. Rated 5
    says:

    great customer service. Pharmacist Daniella was very helpful.

  21. Rated 5
    says:

    Your walmart survey does not upload – just sits and whirls, BUT I would like to voice my thoughts on an employee of the Walmart, Independence, Iowa store – “KATREENA”. She is one of your BEST employees – always congenial – polite – helpful – fun to work with at check out. She deserves a raise. Keep her as long as you can. May of your employees are not a helpful – she is a gem. Last trip Ticket 0002-0054-4544-2556-3467 2/21/21

    Kathy Butterfield

  22. Rated 2
    says:

    When waiting in line at the pharmacy, a window to the right had just one person in the line. I went to that window and the person behind the window left . closing the window I had just moved to.

    I then went back to my previous position in another line and the person told me to get back to the end of the line–IN A SCOLDING VOICE. I had already been in line for over 2o minutes.

    Rating: POOR. Not enough staff and the staff there as not customer friendly

    ID#: 7Q9QCP16HLOG. Brandon, FL. 33511

  23. Rated 5
    says:

    While shopping at store#05199 at the pharmacy Jean was very helpful not just this time but many times before.

    Karen Sorensen

  24. Rated 5
    says:

    I was shopping Wal-mart store 1838 at the Jewelry Dept and associate # 007037 helped me with the purchase of a watch for my husband. She was very helpful and considerate. She even blessed me in Gods name. Please tell her thank you for all her help.

  25. Rated 1
    says:

    The way that you have all your stores going to all self checkout is ridiculous, and poor customer service. Not everyone goes to your stores to bag their own items.
    Your theft rating is going to go sky high, and holiday season is going to be a complete mess!

  26. Rated 2
    says:

    I was charged for cheese that I did not purchase.

  27. Rated 1
    says:

    Walmart is the most ”uncommunicative” company i have ever encountered in my 54 years of life!!..not only didn’t their north Brunswick store ”listen” to me when i explained my need for a LEAVE OF ABSENCE! but now i can’t get the Edison, east Brunswick, and north Brunswick, new jersey stores to ANSWER THE PHONE OR RESPOND TO EMAILS when i want to follow up on my job applications!…Walmart values their CUSTOMERS but not their ASSOCIATES opinions!!…whether they be ”former, present, or prospective” Walmart associates!…SAM WALTON must have been the ”only” Walmart executive that gave a DAMN about what the associates had to say!..i’ve never seen a company in more need of a UNION other than TARGET! why don’t they just hire someone specifically to ANSWER THE INCOMING PHONE CALLS, AND TAKE MESSAGES?!…sincerely, Edward Phelps!

  28. Rated 1
    says:

    Was at the Walmart in Wallingford CT. Someone stole my shopping bags. Had to spend 60 cents for plastic bags. Had a medicaid card The cashier it was in the computer to charge me for the bags. Feel like I got robbed 2x. Cashier showed no interest in what happened. I am going to Target with better seccurity. My brother had the same experience 3 days eartlier. Cashier# 7QBOXGTNYJW.

  29. Rated 5
    says:

    I had an experience over a toilet seat I purchased at your store, and the package had the hardware missing. I went back to the store and your manager, Ms. L. Rios, took care of my issue after having discussed the issue with another employee. Ms. Rios, was extremely helpful, and 3 minutes later I was on my way. I would love to commend Ms. Rios for her attention to customers, detail, and to their issue, where the other agent couldn’t or wouldn’t. Ms. Rios is an awesome employee and deserves to be recognized for her attention to her customer base. I left your store extremely satisfied with her immediate attention to my issue. Max Duran 303-619-1852

  30. Rated 5
    says:

    Was so very pleased with the help I received from Elizabeth from the Walmart store on 9002 N. NavarroSt. Victoria, Texas. She was amazing, if only the world could have more employees like her, they’d be more peace on this earth! Thanks again Elizabeth for all your help!!!!!!

  31. Rated 5
    says:

    Cashier Crystal ID# 7QB13TN71Y2 at Terminal #SC010082 on 02/05/21 at 18:49:16. Crystal gave such great customer services that she made me want to come back to the store just to get in her line. Crystal is what the world needs during these dark times. Crystal’s smiling personality shined directly through her mask covering and it made me feel good!. As I walked away I notice that the next customers in line imediately lit-up as she made them feel good also.

  32. Rated 5
    says:

    My previous post was for Newport, Walmart!

  33. Rated 5
    says:

    I had ordered a pair of pants from the walmarts website. I went into the store to return them and there was no way to return them at walmart because it was through someone else using walmart. The manager Derrick, was awesome at helping me out. We need more people like him working customer service! Once again, thank you Derrick!

  34. Rated 5
    says:

    I was writing to praise an employee, but this website is miserable!

  35. Rated 3
    says:

    The young man that checked me out was terrible, OP#002589, he acts like he hate his job, he don’t want to be there. He was throwing my things in the bags, he didn’t even greet me or acknowledge that I was even there, yet alone human. I heard that he has had a lot of complaints. My question is why is he still there? I don’t like the fact that just because I live in Oak Cliff, and shop at this Walmart, I have to be treated as a third class citizen. If those young adults don’t want to work, fire them all! And give us a Manager that will stand up and make a difference there. Cory is always hiding. He don’t care about that store or the costumers.

  36. Rated 5
    says:

    I went to shopping item at Walmart store 896 I met Denise Colon she’s was very nice with me and my she’s took time to show us the place give us details about items.Today is difficult to find this kind of people in Walmart

  37. Rated 1
    says:

    Really upset with the Butler PA cashier Valerie. She THREW our purchases, slam the cans, rolled the clothes in a ball, dumped the pastries in the bag and crumpled and handed the receipt to my wife. When we asked her what the problem was she said it was because we were not wearing a mask. Never so embarrassed for a cashier. I am a sales associate in another store and she should not be in this position with that attitude. This happened 2/1/2021.

  38. Rated 1
    says:

    Just had the rudest walmart employer at self ck out at the Livingston Wal-Mart .. Haven’t dealt with such a unprofessional employee yet in All my dealings

  39. Rated 1
    says:

    The WALMART AT FULTON,KY.NEEDS TO HIRE MORE PEOPLE YOU CAN NOT FIND ANYONE TO HELP YOU ,NO CHECK OUT PEOPLE, I HAVE LEFT MY CART AND WENT TO ANOTHER STORE.

  40. Rated 5
    says:

    Idiris Mohammed helped me remove a flat tire and install a spare tire for my car today (January 25, 2021). I am very grateful to him for his help. Without his help, I did not know what to do. He was also very nice.

Survey Discussion