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Shaws Customer Satisfaction Survey

For better knowing the customers and providing higher quality service, Shaws launched the Shaws customer satisfaction survey. If you would like to share your opinions and suggestions with Shaws about its food and service, just join in it. Upon survey completion, you probably win one of the four $100 Shaws Supermarkets Gift Cards during the monthly drawing. Don’t miss the chance and be the lucky one.

Shaws Customer Satisfaction Survey Guide

  • Enter the survey site via Reference Link 1 at the bottom
  • Select the state and store where you have made a purchase and press “Next” at the bottom left corner of the page to continue

Shaws Customer Satisfaction Survey

  • Choose the date when you enter the store in the calendar

Shaws Customer Satisfaction Survey

  • Enter your Email Address and your visit time. Input the Cashier/Operator Number in the box. Meanwhile, you may choose to receive deals, coupons and updates from Shaws website by ticking the box in this step

Shaws Customer Satisfaction Survey

  • Rate your satisfaction and answer other questions based on your own shopping experience. At the end of the survey, you will be entered into the sweepstakes

Shaws Customer Satisfaction Survey

About Shaws
Shaws is a chain of grocery stores in the United States. It focuses on people’s healthy eating, offering nutrition and food safety information to customers.

Refenrence Links

  1. Shaws Customer Satisfaction Survey Link: www.shawssurvey.com
  2. Shaws Official Site: www.shaws.com


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Rating 4.318votes

  1. Rated 5

    Exceptional Service

  2. Rated 3

    today I was aggravated upon cashing out . For the third time, I did not know when to put in my phone number for the MYMIXX coupons and when I asked the cashier, she said it was too late. Shouldn’t that be the first thing they ask as I am cashing out?
    I am not trying to get anyone in trouble, but after spending at least 10 minutes going on line and “clipping” coupons, it results in me not getting the credit for them. this has happened numerous times. So what’s the point?

  3. Rated 5

    I always have a great experience…..i always try to go to the cashier named millie…very friendly and always has a great attitude no matter how early or late it is….

  4. Rated 5

    I shopped today 8/28/18 in the Marshfield store and the fish display window is a piece of art, just remarkable and well worth mentioning, I don’t know the name of the gentleman I spoke to but I have never seen such a beautiful display of all sorts of fish, it makes you want to try them all, that’s how good it looked. The meat has never been at its best like it is now, WHAT A CHANGE, it’s the best in Marshfield and the fruits and vegetables are also so fresh. GOOD WORK EVERYONE and the prices lower than any place else. GREAT SERVICE ALSO WITH A SMILE, WE NEED THAT TODAY OF ALL TIMES. I GIVE IT A 10 (SORRY I DON’T HAVE JAVASCRIPT)

  5. Rated 5

    I’ve noticed a positive improvement in every aspect in my often daily visits to shaws in derry.

  6. Rated 3

    Great service

  7. Rated 5

    Best thing about this store is cashier manager, Jane. Happy to see everyone. No matter how crazy at the checkouts she seems to never be harried, never seems to rush, though things do move quickly when she is working. Wish there were more retail associates like Jane. She deserves kudos, hope employers take note of what an exemplary employee!

  8. Rated 5

    Rockland, ME Shaws:
    My favorite employee at this store is Assistant Manager Chad Allen. He always greets me with a smile and asks how he can be of assistance. Once I needed a rain check for coffee, and he took the time to go out back and find exactly what I needed. Another time I was trying to reach a product that was too high on the shelf, and he was happy to get it for me. It’s a pleasure to shop at a grocery store with so many good sales and so many helpful employees, especially Chad.

  9. Rated 3

    Auburn, Maine Shaws:
    Good sales, don’t go to the deli if you need to be out of there within an hour. I go to deli my spouse has time to go though rest of store usually done at same time. Believe me the deli is in no hurry.

    Best reason to go to this shaws is Jane, front end person. No matter how busy she always greets shoppers with a smile. She is always helpful, happy to assist shoppers. This is someone who deserves a raise.

  10. Rated 5

    love shopping at shaws

  11. Rated 5

    I wanted to take the survey but my computer is disabled so I want you to know that Andrew B who is a bagger at Shaw’s in Chapel Hill, Cranston deserves to be nominated for employee of the week. He was so helpful and polite that I hope you can put him on a survey that I wanted to take today. He deserves commendation for being responsible, helpful and courteous to me, a handicapped customer. Thank you. Maria Vallone July 3,2017

  12. Rated 5

    Donna at Shaws of Peabody MA was a wonderful help with a floral arrangement today!!

  13. Rated 2

    Once again, the customer service at Shaw’s on S Main in Sharon was abysmal for the usual reasons. Your deli employees don’t even acknowledge people who have been waiting for several minutes – refusing to even turn their backs or alert other workers to someone waiting, and then downright surly when I asked if someone could help me and the others waiting. No fresh mozzarella at all (at the start of a summer holiday weekend). And I had to pack my own groceries again – more than $200 worth. You need to train these people better. I’m done, off to Big Y.

  14. Rated 5

    Frist time in Shaw in a long time very nice and clean I enjoyed shopping there

  15. Rated 5

    Had Raul help me with several searches for items both on shelf and out back. Super helpful!

  16. Rated 5

    Very good customer service

  17. Rated 1

    The survey website always gives me an error. Very frustrating!

  18. Rated 5

    I would like to express how happy I was with Heidi’s customer service in the Shaw’s in Waterbury, VT she works in the Deli dept. and every time I see her she is trying to make the store a great experience. We had a blizzard here in VT and I knew things would be out of stock as I was coming in right before the storm hit. I knew we may lose power and wanted my husband to have lunch ready for the next day so I go to the pre-made sandwiches the FOOT long ones, they were all gone. I went to the deli counter where everyone was working hard to restock well I REALLY wanted this to take home so I thought I would ask someone, she was so accommodating and whipped one right up! She is GREAT AT CUSTOMER SERVICE!!!

  19. says:

    FrIendly customer servIce.. Well stocked

  20. says:

    The Star Market in Marshfield is the best store around. The store is always bright, clean and well stocked. The manager Steve is very helpful and friendly.

  21. says:

    Couldn’t do survey it kept saying store number is wrong but its what’s on my receipt oh well waste of time

  22. says:

    I was unable to complete form. It would not allow me to put in the time. Very fustrating

Survey Discussion