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Shake Shack Guest Experience Survey

As a fast casual restaurant chain, Shake Shack steadily attracts consumers with delicious hamburgers and more. Its reputation increasingly grows since establishment in 2004. Now, Shake Shack wants to hear from you. By holding this Shake Shack Guest Experience Survey, it aims to collect feedback from customers. Tell them how they are doing through the survey, and as a bonus, every entrant will gain a chance to enter a sweepstakes to win a $50 gift card.

Shake Shack Guest Experience Survey Guide

  • Visit Shake Shack Guest Experience Survey Official Website (see Reference Link 1 below)
  • Choose the location and frequency of your visit.

Shake Shack Guest Experience Survey

  •  Rate your overall satisfaction towards the service and food of Shake Shack.

Shake Shack Guest Experience Survey

  •  Choose basic personal information about yourself.

Shake Shack Guest Experience Survey

  •  Enter your email address to be entered into the sweepstakes.

Shake Shack Guest Experience Survey

About Shake Shack
Founded in New York City, United States in 2004, Shake Shack is a new-born fast casual restaurant chain. At the very beginning, it featured in New York-style hamburgers.Over more than 10 years’ development, Shake Shack has expanded its menu. Now, more types of hamburgers, hot dogs, french fries and milkshakes are available for customers to get at a Shake Shack location. Shake Shack owns a number of outlets domestically and internationally.

Reference Links

  1. Shake Shack Guest Experience Survey Link: www.shakeshack.com/feedback
  2. Shake Shack Official Website Link: www.shakeshack.com

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Rating 3.448votes

  1. Rated 5

    DAVID WAS AMAZING!!!!! So friendly and kind!!! Really goes above and beyond for everyone!!! Such a good guy!! He deserves a 300% raise!!!

  2. Rated 5

    Thank you so much David for a awesome experience, delicious fries and a great conversation! Definitely coming back and hoping to have you as our server again!!

  3. Rated 5

    Joe is awesome and takes care of me every time I come in. Great representation of your company.

  4. Rated 5

    Never have been disappointed with the hamburgers and hotdogs. I have ordered more than a half of dozen times in the last few months through food delivery services.

  5. Rated 5

    Susan number 1277 was very polite to us we had a group of five people and she pick up all our stuff

  6. Rated 5

    It was the best thing I ever tasted in my life and for my first try with cheese fries omg that was amazing

  7. Rated 5

    Donald was very nice! :)

  8. Rated 5

    Excellent service and great work by Rasheema in garden state plaza. Love to go back again!!!

  9. Rated 4

    8/29/2019–12:30pm first time at shake shack

    my order of a cargo dog–was hot, over cooked, tuff

  10. Rated 2

    The service was great all up until I get my food and my drink. I asked for a very light ice and I was given heavy ice. The only thing the guy handed me my food could tell me was I’m sorry. The fact that he showed me that he did not care I won’t be going there again.

  11. Rated 2

    The burger was so greasy and the bun was soaked with grease also. If I’d eaten in the restaurant, I’d have told them but, unfortunately, I was too far to go back.

  12. Rated 1

    Can’t access $5 coupon?????

  13. Rated 5

    The food was amazing and good customer service.

  14. Rated 1

    Worst chicken sandwich I’ve ever had! Extremely dry & disgusting brown lettuce. First and last time to visit shake shake! If I could have given no stars I would have.

  15. Rated 5

    Great service and great work by Daneshia

  16. Rated 5

    Me and muito family tasted yesterday THE best chesseburguers of our lives! Everrthing was marvelous!!

  17. Rated 5

    Double cheeseburger cheese fries shroom burger & vanilla custard were delicious. My first visit & cant wait to come back.

  18. Rated 1

    Can’t access survey. Waited for two cold items; milkshake and frozen custard. Both very melted at pick up. Geez. Zero. @buckshead

  19. Rated 1

    we went to shake shack at 8810 sw 136 st Miami, fl twice today ( the first and last time ). Your prices are very high for the area, especially for the quality of the food. 2 skimpy burgers on a soggy smashed bun are definitely not worth $9.78, a small handful of fries is not worth $2.99 and your fake shake for $5.29 plus $.50 for malted is a ripoff. It was not cold and had no malt and barely any taste of chocolate. Having read your comments I suspect those giving high ratings are employees, owners or persons paid for their input.

  20. Rated 1

    Unable to get into the survey.
    Parker King

  21. Rated 3

    Not that bad.

  22. Rated 5

    Great food and great servers, I use to go to the one in Miami at 19051 Biscayne blvd Aventura, 33130. Alyssa was so sweet she knows how to welcome people to the store.

  23. Rated 3

    Welcome to the Montrose location in Houston — but we were very disappointed in the tiny size of the burgers for almost $6 with tax.

  24. Rated 5

    Shake shack never disappoints!!

  25. Rated 5

    I love to eat shack shack the burgers are awesome no way its very fresh meat and vegetables wow i cant wait for my bext visit!!

  26. Rated 1

    I purchased a cheeseburger and fries from your one penn plaza location on 12/27/2018.
    My host was Saburi. My order number I believe is 10265. The cheeseburger was cold. And there was w half container of French fries.
    I was very disappointed after a long day of work to have to eat a cold cheeseburger.

  27. Rated 3


  28. Rated 1

    Horrible service. Tubers has a very bad attitude

  29. Rated 5

    Travel from queens to Brooklyn for shack for lunch

  30. Rated 5

    Phillip was awesome
    Food was great

  31. Rated 3

    Can’t access your bit.ly $5 off survey. Too many sites come up.

  32. Rated 2

    Great burgers! Would really appreciate if the manager of the 14th and Rhode Island Avenue, NW, Washington, DC location would improve the atmosphere. This morning when I went into that location (11:30am), two members of the cooking staff were arguing- so loud you couldn’t even hear the music piped in. It lasted over 30 minutes. It was terrible. I mentioned to the cashier that they needed to calm down but the staff got louder. Such behavior totally damages the atmosphere!!

  33. Rated 2

    This is an awful site. I can’t even get my name to type in, I can’t take the survey. I see the forms, but nothings types. I really wanted to tell Shake Shack about my experience today. It was in Orlando. I was completely underwhelmed. I’d never been before. My husband said he had tried Shake Shake a few years ago in Philly. It was late at night and very crowded. The person at the counter had zero personality. She repeated the same words to,me as she did the person in front of me. No smile, no greeting. We ordered two Shack burgers and two fries. She handed me a beeper and said come back in 7-8 minutes and your food should be ready. Ok. My buzzer went off, I returned to counter. No one there, no one greeted me, no one was getting my food. I finally asked, my buzzer went off, is my food ready? The cash register person looked at me and said she’ll get it in a minute. Ok…..we got our food. The fries were hot and crispy. A little pricey at $3 each but they were good. The burger had a nicely toasted bun, but it was flattened out and completely soggy, not sure what they did to it. Seemed like it was in a holding area and got soggy. Both top and bottom. The burger had great taste, but was at best warm, closer to cold. We looked at each other and said, this is pretty bad for $18. It could have been so much better. My husband and I have a combined 40+ years in the burger industry. Starting as crew people and working our ways up. We know how to serve the customer and a quality product. Not sure we’ll give this chain a second chance.

  34. Rated 4


  35. Rated 5

    it’s good !

  36. Rated 1

    the service was terrible – slow slow slow
    your fries are the worst
    your burgers are the greasiest
    your chocolate shake tastes like cheap chocolate
    and what restaurant covers hamburgers with salt without telling anyone-is the meat that bad ?well the potato rolls are good

  37. Rated 1

    The location at Grand Central forgot to pack my chicken shack. They still charged me 6.89 and didn’t give me much fries. I was on the train to Poughkeepsie. Too far to turn back. Can I be comped?

  38. Rated 1

    Visited Grand Central location. They charged me for a chicken shack that I ordered but they didn’t put it in the bag. I’m down $6.89 I got on the express train to Poughkeepsie. when I realized, it was too late to turn back. Can I be comped?

  39. Rated 5

    Wonderful food and great positive experience!!

  40. Rated 4

    Good service and good food.

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