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Shake Shack Guest Experience Survey

As a fast casual restaurant chain, Shake Shack steadily attracts consumers with delicious hamburgers and more. Its reputation increasingly grows since establishment in 2004. Now, Shake Shack wants to hear from you. By holding this Shake Shack Guest Experience Survey, it aims to collect feedback from customers. Tell them how they are doing through the survey, and as a bonus, every entrant will gain a chance to enter a sweepstakes to win a $50 gift card.

Shake Shack Guest Experience Survey Guide

  • Visit Shake Shack Guest Experience Survey Official Website (see Reference Link 1 below)
  • Choose the location and frequency of your visit.

Shake Shack Guest Experience Survey

  •  Rate your overall satisfaction towards the service and food of Shake Shack.

Shake Shack Guest Experience Survey

  •  Choose basic personal information about yourself.

Shake Shack Guest Experience Survey

  •  Enter your email address to be entered into the sweepstakes.

Shake Shack Guest Experience Survey

About Shake Shack
Founded in New York City, United States in 2004, Shake Shack is a new-born fast casual restaurant chain. At the very beginning, it featured in New York-style hamburgers.Over more than 10 years’ development, Shake Shack has expanded its menu. Now, more types of hamburgers, hot dogs, french fries and milkshakes are available for customers to get at a Shake Shack location. Shake Shack owns a number of outlets domestically and internationally.

Reference Links

  1. Shake Shack Guest Experience Survey Link: www.shakeshack.com/feedback
  2. Shake Shack Official Website Link: www.shakeshack.com

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Rating 3.120votes

  1. Rated 5

    Travel from queens to Brooklyn for shack for lunch

  2. Rated 5

    Phillip was awesome
    Food was great

  3. Rated 3

    Can’t access your bit.ly $5 off survey. Too many sites come up.

  4. Rated 2

    Great burgers! Would really appreciate if the manager of the 14th and Rhode Island Avenue, NW, Washington, DC location would improve the atmosphere. This morning when I went into that location (11:30am), two members of the cooking staff were arguing- so loud you couldn’t even hear the music piped in. It lasted over 30 minutes. It was terrible. I mentioned to the cashier that they needed to calm down but the staff got louder. Such behavior totally damages the atmosphere!!

  5. Rated 2

    This is an awful site. I can’t even get my name to type in, I can’t take the survey. I see the forms, but nothings types. I really wanted to tell Shake Shack about my experience today. It was in Orlando. I was completely underwhelmed. I’d never been before. My husband said he had tried Shake Shake a few years ago in Philly. It was late at night and very crowded. The person at the counter had zero personality. She repeated the same words to,me as she did the person in front of me. No smile, no greeting. We ordered two Shack burgers and two fries. She handed me a beeper and said come back in 7-8 minutes and your food should be ready. Ok. My buzzer went off, I returned to counter. No one there, no one greeted me, no one was getting my food. I finally asked, my buzzer went off, is my food ready? The cash register person looked at me and said she’ll get it in a minute. Ok…..we got our food. The fries were hot and crispy. A little pricey at $3 each but they were good. The burger had a nicely toasted bun, but it was flattened out and completely soggy, not sure what they did to it. Seemed like it was in a holding area and got soggy. Both top and bottom. The burger had great taste, but was at best warm, closer to cold. We looked at each other and said, this is pretty bad for $18. It could have been so much better. My husband and I have a combined 40+ years in the burger industry. Starting as crew people and working our ways up. We know how to serve the customer and a quality product. Not sure we’ll give this chain a second chance.

  6. Rated 4


  7. Rated 5

    it’s good !

  8. Rated 1

    the service was terrible – slow slow slow
    your fries are the worst
    your burgers are the greasiest
    your chocolate shake tastes like cheap chocolate
    and what restaurant covers hamburgers with salt without telling anyone-is the meat that bad ?well the potato rolls are good

  9. Rated 1

    The location at Grand Central forgot to pack my chicken shack. They still charged me 6.89 and didn’t give me much fries. I was on the train to Poughkeepsie. Too far to turn back. Can I be comped?

  10. Rated 1

    Visited Grand Central location. They charged me for a chicken shack that I ordered but they didn’t put it in the bag. I’m down $6.89 I got on the express train to Poughkeepsie. when I realized, it was too late to turn back. Can I be comped?

  11. Rated 5

    Wonderful food and great positive experience!!

  12. Rated 4

    Good service and good food.

  13. Rated 4

    We had shake the black and white as suggested by the representative it was spot-on!! I’m a big fan of crinkle cuts they too were amazing!

  14. Rated 1

    Way to expensive for what you receive while the burger was very good, it wasn’t worth almost $6.00. My husband and I got the cheapest burger on the menu. The burger was about 2 inches and maybe an 1/8 or smaller in thickness. When my husband asked about putting mustard instead of the sauce the cashier didn’t bother to tell him the mustard was on the counter. The customer service was bad. Overall it was a bad experience. Oh when I tried to take their online surgery the link brought me here. It had a form, but you couldn’t type on it. I don’t even know if you can see my name it’s not showing.

  15. Rated 1

    I was looking for more for a 9.69$ burger no Lett. toma. pickles shake had no flavor strawberry look vani my last tm going. Disappointed!

  16. Rated 2

    This is my first time visiting shake shack and it was a bad experience. My wife and l ordered2 DBL smoke shack meal…after waiting for more than 30 mts l asked the server about my order and it was sitting down on the counter and the fries were cold and they we will bring you a fresh one. They refried the old fries, it was soaked with oil and burnt.

  17. Rated 5

    Great customer service

  18. Rated 4

    Th fries were good but the Link Burger was too salty.

  19. Rated 2

    I ordered 2 single shack cheeseburgers, and one double cheese with the sauce on the side and none of the burgers came with sauce.Sitting outside would have been more pleasant if my family and I didn’t have to experience being hit repeatedly with ping-pong balls. I couldn’t get on the survey site, but I don’t think we’ll be coming back to the shake shack.

  20. Rated 5

    First time and it was great!!!!

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