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USPS Customer Feedback Survey

For customers who have used USPS shipping or mailing services, the USPS Customer Feedback Survey is now open online to gather your feedback. Tell USPS whether you are satisfied with your experience and offer suggestions you have to help USPS create more convenient service and better customer experience.

USPS Customer Feedback Survey Guide

  • Go to USPS Customer Feedback Survey online page. Choose your preferred language between English and Spanish. (See Reference Link 1)

USPS Customer Feedback Survey

  • Enter your User ID and password to begin this survey.

USPS Customer Feedback Survey

  • Follow the instructions and complete the survey.

About USPS
USPS, also known as United States Postal Service, offers convenient shipping and mailing services for US residents at uniform price and quality. It is an independent agency of the US federal government. USPS is exclusively responsible for letter boxes in the country but competes in delivering private packages with UPS and FedEx. It hopes to achieve the best performance and serve customers with the best experience.

Reference Links

  1. USPS Customer Feedback Survey Link: www.postalexperience.com/res
  2. USPS Official Site: www.usps.com

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YOUR RATING
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Rating 3.3148votes

  1. Rated 5
    says:

    I like the postal service. I just want to be reassured that I recieve all my mail, and not somebody elses. Because I have recieved other peoples mail before, and I hope that my mail was not recieved by others.
    Also I want to comment about my local post office. They are very good, and I relly like their services. Avery proffessional place.

  2. Rated 5
    says:

    Excelent services

  3. Rated 5
    says:

    Thanks Bill, nice meeting you 10

  4. Rated 5
    says:

    Thank you Jennifer and Chad for all your help! Top rate experience!

  5. Rated 1
    says:

    Overcharging u detselivwring!

  6. Rated 1
    says:

    Waited all day for package, said I wasn’t home so they sent it back. I had re delivery for the next day, here all day once again, never came. My package still says in transit from when it was supposed to be here 3 days ago. I called customer service was on hold for over an hour & still nobody answered! So I sent an email and I got an email back saying the email US site is temporarily unavailable & gives me the same number to call that I had already waited over an hour for. This place is impossible to get any answers from!

  7. Rated 1
    says:

    Do not bother purchasing USPS insurance, it is a waste of money. I shipped an insured item last November and it was destroyed in transit (close to $700 in value). Filed a claim and USPS requested the item be taken to post office for examination. My recipient took the item to her local post office as directed. About 2 weeks later I received my first rejection letter saying the item was not delivered to the post office for examination. I filed an appeal stating that it was delivered (my recipient even stopped there again and at first they could find it but later did).

    So I just received my rejection for my appeal today, only 4 months later……..stating they still didn’t get the item to examine along with a laundry list of other requested information. Most if not all of this additional information was included in my first insurance claim request. So, I see where this is going by now and have accepted the $700 loss. A TOTAL WASTE OF TIME, AND MONEY TO PURCHASE USPS INSURANCE!!!

  8. Rated 1
    says:

    While at the Berlin P O this morning there were 11
    customers in line . One window was open . A 45 min wait for a stamped envelope. Other customers came in looked at the line and left . A second window could have been opened . Some of the

    customers let it be known how in happy the we’re.
    Rating 0

  9. Rated 5
    says:

    I am doing this survey to comend your employ #6 named Leighanna who works at the Fort Walton Beach Post Office. She has a management position there & is absolutely a one of a kind employee. She always has a smile in her face & goes beyond the call of duty to make sure everyone she deals with gets first class service. She never makes you feel like she is rushed but makes you feel like you are important & matter to her. I have never seen anyone at any post office who has that quality. The area of Ft Walton Beach is blessed to have her working there. Sincerely, Georgia Franz

  10. Rated 1
    says:

    I sent a letter three day priority on a Wednesday it was supposed to be delivered in Colorado on Saturday it is now the following Wednesday and the letter is in Chicago Illinois it’s now for days late and on the east side of the us hows that for poor service

  11. Rated 1
    says:

    I tried to send important documents and paperwork via first class mail. They have lost it. I could punch myself in the face for trusting USPS and not purchasing the tracking code, so I guess I’ve gotten what I deserved. USPS has lost my packages and mail MULTIPLE times so I won’t be using them whenever I can avoid to

  12. Rated 5
    says:

    I would like to thank Lisa Mykut and Dennis Norris for their dedication and commitment to doing their jobs right!! They are terrific people! ALEXANDRIA, PA division

  13. Rated 5
    says:

    Jim is the best postman EVER! He is pleasant, efficient, courteous, helpful and an asset to the postal service. Honestly, he is a treasure!

  14. Rated 5
    says:

    He was polite and friendly and finished sending package in good time.

  15. Rated 5
    says:

    I haven’t ever had a bad experience. I have the great postman (Jim) always very pleasant.

  16. Rated 5
    says:

    Bill #840-57000048-1-3967278-1 Clerk 36 assuring Great customer care services guaranteed refund by insurance certified USPS certified mail number 70180360000232937744 Delivered on 01/07/2019 Louisiana Department of Revenue Attention: Custodian of Records 617 North Third Street
    P.O. Box 44098 Baton Rouge Louisians 70802

  17. Rated 5
    says:

    Good service,product was handed carefully

  18. Rated 1
    says:

    I mailed a parcel from puerto rico to Albuquererque NM from PR excellent service but when it got to Albuquerque it was delivered and left at a front door which was not the address I mailed it to and now my grand kids did not received their christmas gifts.it was a priority very large box.

  19. Rated 1
    says:

    Well the reason why I picked one star it’s because you have two people in the Quinlan post office who are rude not only that but I bought an envelope 6 by 10 bubble envelope in December then came back and bought one in January having the same thing in it and got charged $0.30 more in January than I did in December not only did I buy an envelope from this post office the envelope would not seal but they made me pay for it anyways and would not put a little piece of tape on it for me so my package would get to where it was going safely without falling out I have not been back into this post office and if I have to go back to a post office I will not go back to this post office I will make the trip to Greenville Terrell Rockwall but I will not go back to the Quinlan post office. I also signed a paper when I got a mailbox at my house saying that I do not want any packages put into my mailbox that would not fit that includes envelopes it does it mean been the s*** out of my envelope and put it in my mailbox because obviously that envelopes too big to fit into my mailbox so you should leave it at the post office because you don’t know what’s in it you don’t know if you’re going to damage it or not and you stuck it in my mailbox also the melody doesn’t know how to close mailboxes she just said she doesn’t know how to drive she like almost ran me over twice. Y’all need to work on yours customer service that’s all I’m saying and this is coming from somebody who used to be a manager and a supervisor 4 over 10 years so obviously your workers reflect your management.

  20. Rated 1
    says:

    Well the reason why I picked one star it’s because you have two people in the Quinlan post office who are rude not only that but I bought an envelope 6 by 10 bubble envelope in December then came back and bought one in January having the same thing in it and got charged $0.30 more in January than I did in December not only did I buy an envelope from this post office the envelope would not seal but they made me pay for it anyways and would not put a little piece of tape on it for me so my package would get to where it was going safely without falling out I have not been back into this post office and if I have to go back to a post office I will not go back to this post office I will make the trip to Greenville Terrell Rockwall but I will not go back to the Quinlan post office

  21. Rated 1
    says:

    Sent a package 2 day priority mail on 12-19–18 to my daughter in Portland. Still hasn’t been delivered. After numerous hours on hold,no answer when you call the local office,not so friendly people at consumer affairs and a non existent email I am out $16.45 in postage and in order to possibly get reimbursed for the insurance they want pictures and receipts . Who the hell takes pictures and holds on to every receipt of every item shipped ? They’ll string it along long enough so your time runs out for any compensation because no one that I have dealt with can do their job right !

  22. Rated 1
    says:

    I shipped an item 9461209699937089482593 which is lost. The item was worth $75. It was sent parcel select. Is that money now lost? It was not insured. I also paid $10.78 for shipping that was never delivered. Do I have any recourse here? Not happy about this.

  23. Rated 5
    says:

    La cartera responsable de que mis cartas lleguen a mi hogar es muy responsable en cuanto a la entrega de cartas o paquetes, es muy amable con mi familia y los vecinos y nos ha ayudado mucho cuando tenemos dudas en cuanto a algun articulo que nos llega y/o que no se extravie.Ya la conocemos de varios años y siempre es la misma persona amable.Hay otro cartero que esta ayudando cuando ella esta libre y o de vacaciones y Tambien nos entrega las cartas a tiempo.

  24. Rated 5
    says:

    Great service at 95482 Talmage post office again today!

  25. Rated 5
    says:

    Excellent customer service

  26. Rated 5
    says:

    I do NOT want another “app”. But I want to give my opinion on “my postal experience” Thursday, January 3, 2019 @ the Winchester Indiana post office. The service was excellent. Much better than any other post office, private carrier or US Post office in a store. The people in Winchester care about their customers. I felt valued and respected there.

  27. Rated 1
    says:

    I wonder why my Christmas cards come already opened! I guess the dishonest postal workers are looking to steal from the customers. Can’t trust the postal service!!

  28. Rated 5
    says:

    The Postal clerks at the counter always treat me special. They know my name and are very professional and efficient. Jackie and Yolanda are great.

  29. Rated 5
    says:

    Crescent City postal workers (95531) are the BEST I have ever experienced. NO lines, friendly, helpful, a enjoy to go to the post office, even during the holidays. I give them ***** five stars.

  30. Rated 1
    says:

    I can’t even give you 1 star. My package took 9 days to go from Gaylord Mi to midland Mi. It went from Gaylord to Detroit to Grand Rapids to traverse city to Grand Rapids to midland. I’ll use a private carrier from now on. So very disappointed.

  31. Rated 5
    says:

    I am so glad to have these ladies at this office. They are so helpful. Alway willing to go beyond. It has been crazy busy lately but you always see them smiling. Keep up the good work Ladies.

  32. Rated 1
    says:

    I mailed my package from Minnesota to Lady Lake,Florida on Dec 6, 2018. Today, Dec. 19, 2018, my package STILL has not been delivered! I have text tracking on it & 2 days ago it was in Jacksonville, FL – it now STILL says it is ‘In transit to next facility’. Really!!??? It doesnt take 2 days to drive from Jacksonville to Lady Lake! It shouldn’t take over 2 weeks to go from Minnesota to Florida!! As it was in Jacksonville 2 days ago, it SHOULD be in Lady Lake by now! Terrible service! The post office really needs to hire enough workers to do the job we pay them to do! The postage is constantly increasing and the service is decreasing!

  33. Rated 5
    says:

    Great service. Always very helpful and convenient.

  34. Rated 5
    says:

    Great Service!!!

  35. Rated 5
    says:

    Janice and Monsey Branch ars always #1

  36. Rated 1
    says:

    Re: Tracking#: 9505510258238340216733. Horrible service… had a friend mail my partner a gift via Priority Mail, insured from Texas to Florida. The package was not only 6 days late, it was delivered in pieces, totally destroyed! To add insult to injury, I tried filing a claim online and was unable to complete the form for some reason. I tried several times and spoke with tech support and I still wasn’t able to get my claim finished (their site issues, not my problem). After hours waiting on the phone and many transferred calls, I was finally told the only way to file a claim was online or the one USPS office has to send you a form by mail. So because I couldn’t file online I have to wait for their one office to send me this claim form. How ridiculous! They make it almost impossible to even file a claim, never mind getting any approval for compensation. Most people would give up by now as the average person wouldn’t know where to get help as it’s not obvious. I guess they don’t want people to file claims too easy. This gift we were to receive was not cheap, I won’t be letting this go. USPS needs to work on making life easier for those filing legit claims. FedEx and Ups are definitely better, easier to deal with.

  37. Rated 1
    says:

    Horrible service… had a friend mail my partner a gift via Priority Mail, insured from Texas to Florida. The package was not only 6 days late, it was delivered in pieces, totally destroyed! To add insult to injury, I tried filing a claim online and was unable to complete the form for some reason. I tried several times and spoke with tech support and I still wasn’t able to get my claim finished (their site issues, not my problem). After hours waiting on the phone and many transferred calls, I was finally told the only way to file a claim was online or the one USPS office has to send you a form by mail. So because I couldn’t file online I have to wait for their one office to send me this claim form. How ridiculous! They make it almost impossible to even file a claim, never mind getting any approval for compensation. Most people would give up by now as the average person wouldn’t know where to get help as it’s not obvious. I guess they don’t want people to file claims too easy. This gift we were to receive was not cheap, I won’t be letting this go. USPS needs to work on making life easier for those filing legit claims. FedEx and Ups are definitely better, easier to deal with.

  38. Rated 5
    says:

    I am very happy with the post office. I appreciate all their hard work with the holiday season.

  39. Rated 5
    says:

    Always excellent service at downtown Cuyahoga Falls location. The employees are more than helpful, going out of their way to make sure I get the best service possible, and save money on long distance shipping. My family lives in states at both ends of the country and both coasts, so mailing packages cabe quite expensive! The employees at the CF PO have actually repackaged for me to get a more efficient packaging. They have always been kind, thoughtful and personable.I’m very satisfied with the service at this post office!

  40. Rated 1
    says:

    Went there to ship a couple gaskets,waited in line for 10 minutes to have them tell me to go to the shelf on the wall and get a box then got back in line for 15 min so they could tell me I had to purchase a roll of tape to secure the box.Greenville Mi .post office sucks ass.

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