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Strack & Van Til Customer Feedback Survey

As a full service grocery and food store, Strack & Van Til needs your opinions to change and improve. Its Strack & Van Til Customer Feedback Survey is online and waits for your participation. Share your shopping experience and tell the store what they could do better. Your precious feedback is the key to creating the best shopping experience.

Strack & Van Til Customer Feedback Survey Guide

  • Go to Strack & Van Til Customer Feedback Survey online page. (See Reference Link 1)
  • Enter the 4-digit store location number from your receipt to enter the survey.

Strack & Van Til Customer Feedback Survey

  • Answer some questions about your recent visit to Strack & Van Til.

About Strack & Van Til
Strack & Van Til is a chain of grocery store with 38 locations in Northwest Indiana and the Chicago area. It attracts customers with fresh, quality food, a clean, safe shopping environment and helpful, knowledgeable associates. It insures customers the products at the best value. Its dedication and effort since 1960 lead to its success of today as the largest independent chain in Northwest Indiana.

Reference Links

  1. Strack & Van Til Customer Feedback Survey Link: www.mysvtfeedback.com
  2. Strack & Van Til Official Site: www.strackandvantil.com

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YOUR RATING
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Rating 4.5152votes

  1. Rated 4
    says:

    hellow Mr. Strack hoping you and your family are well,Frank does most of the shopping, he picked up a meatloaf dinner the other day, it was family size (12.99) this is the second time the meatloaf was overcooked and burned on the edges the first meal he got was a single meal, the bad parts were covered with a lot of catchup, we will not be trying the meat loaf again, my favorite is the potroast. ( St. John store)

  2. Rated 5
    says:

    Very friendly clerk at check-out at Portage store. Great to see the care you are taking in making the customers safe from the COVID19.

  3. Rated 2
    says:

    can’t see where any coupon was honored or any points awarded.

  4. Rated 5
    says:

    Always have a great experience shopping at Strack and Van Til – Highland . They are very attentive to the customer and their needs . Clean store . And well stocked with various selections . Friendly greeter. Produce is of fine quality. If you need help they are quickly there to assist you . Thanks for all you do during the time of uncertainty .

  5. Rated 4
    says:

    I often shop this location. Today I wasn’t expecting a “smooth oiled
    machine” as I entered (3/26/20)
    Thank you for trying. One item
    of constructive criticism. I received
    email of leader add. “5 for 5 for Old
    Orchard 64oz select varieties”. 5 for 5 sale sign posted 2 or 3 shelves. I selected 5 DIFFERENT flavors incase one or two were not part of sale!
    WELL AFTER TWO TRIPS TWO
    CASHIERS THEY AGREED “O OF
    5” I SELECTED WERE ON SALE
    That was your leader sale! No way anyone can figure out which ones are on sale or if any were actually on sale. Thank you. Cashiers couldn’t answer either. They were polite and tried their best. Old Ridge Rd Hobart

  6. Rated 5
    says:

    store #8748

    Shaioda

    Thank you for terrific selections available and a clean store.
    Everyone is helpful.

  7. Rated 5
    says:

    Christopher (Chris), did an excellent job of cutting and packing my 5 lbs. of Atlantic salmon. Such a cheerful and polite personality this young man had. He certainly is an asset to Strack & VanTil. Hope that he is there, again, when I need something else. He was a pleasure to do business with. This store is my favorite of all the Strack stores. Everyone is willing to help and not as much walking as in a bigger store. I am a senior and my husband is handicap and likes it here. satisfied customer at 8747. Karen

  8. Rated 1
    says:

    Slowest store I’ve ever been to. Deli service is always slow and there’s a line every time I shop.
    The checkout takes more time than my actual shopping. I only shop here when I don’t have a choice.

  9. Rated 5
    says:

    I appreciated the store: the way they label items gluten free and etc.: associates were so helpful; the store was clean; the lay out made it easy to find things. I will take a list with me the next time I have to go to Valparaiso to visit the store again. This is the first time in years I have been in a Strack and Van Til store. PLEASE PUT ONE IN LaPorte, Indiana on the west side of town.

  10. Rated 5
    says:

    I have been shopping exclusively at SVT #8778 in Hobart, Indiana for over 15 years. Most of the employees I have seen over the years are very professional and helpful. Alex J. is the best cashier I have encountered. She is always efficient, courteous, and cheerful…I have never seen her have a bad day. And Amy has been bagging my groceries for many years. I have 3 flights of stairs to climb, so I always ask for double plastic bagging. She has never failed to accommodate me. Since she recognizes me, I rarely even have to ask any more! Jeff, your employees are your strongest asset. These 2 employees are top-of-the-line! This is what makes me a LOYAL CUSTOMER! 5 STARS all year round!

  11. Rated 5
    says:

    I just wanted to give a huge shout out to Deb be at the Merriville Strack & Van Til‘s on Broadway I had a dear friend passed away and needed an arrangement of flowers that same day Debbie happen to be filling in at the floral shop that day I have seen her several times as a greeter upfront always having a smile she went above and beyond to help me that day she had a beautiful flower arrangement within an hour God bless her I wish they were more people like her in the world

  12. Rated 5
    says:

    Been going to Almiras for pastries for over 25 years if not longer. Great service; product and always quality personnel; special shout out to Sue P. for retrieving my credit card the other day which I left behind after a purchase. Cant thank you enough.

  13. Rated 5
    says:

    counter people are always nice & polite.the almira’s section is the one i go to the most.i have a business & my employees just love the doughnuts.wish you had a drive thru.thanks ed

  14. Rated 5
    says:

    My hubby been in the hosp for 32 days today. Hosp food is so bad. I have been bring food up to him and he would just tell me it’s OK. Today I was at your store in Cedar Lake, Ind. I picked up your deli fresh beef stew, and he ate it all.
    I wish we had one of your stores here in Beecher, Ill.
    Thank you
    Dorie Nurmi

  15. Rated 5
    says:

    Store 8789 best grocery in area employees all very friendly especially the cashiers

  16. Rated 5
    says:

    This has always been my favorite store. The employees are always very friendly and very helpful
    if you need help finding anything. What else can you ask for.

  17. Rated 4
    says:

    Always a nice store to have right down the street. The people who work there are very nice as well.

  18. Rated 5
    says:

    Great Store, always great customer service

  19. Rated 5
    says:

    Store # 8747 is a Great Store!

  20. Rated 5
    says:

    Jennifer was awesome to us…in the evening of 10/19/2019.

  21. Rated 5
    says:

    Store #8747 is a clean and friendly store

  22. Rated 5
    says:

    Only issue I ever have is the fruit is not always assessed to see if it is gone bad but everything else is always in the right place and fully stocked. Nice customer service as well

  23. Rated 5
    says:

    good service and quality people…cashier Nancy was nice and helpful as all of the other cashiers and carry outs, except for willie HA!!

  24. Rated 5
    says:

    store 8798 had everthing I had and the cashier was wonderfull her name was june thank you for your hard work rating 5

  25. Rated 5
    says:

    Great service at store #8778
    Deborah L was my cashier
    Anthony H was my UT clerk.

  26. Rated 5
    says:

    Great customer service juanita

  27. Rated 5
    says:

    Zorka makes it a pleasant visit every time.

  28. Rated 5
    says:

    george in produce very helpful

  29. Rated 5
    says:

    Ashlynn at the Highland store was very pleasant and quick. Our line was long and she moved it along quite well.

  30. Rated 4
    says:

    Why is Lowell left out of the weiner mobile visit? We spend a lot of money at SVT!

  31. Rated 3
    says:

    I recently shopped at the St.John store and don’t like the way the store has been rearranged…use to be able to find items easily now have to walk the entire store to find items…also at the deli I asked for a Scott Peterson item by name and received another Ekrich instead…I didn’t notice it until I got home….this wasn’t the first time this has happened.
    The woman who bagged my groceries couldn’t hardly push the cart out to my car and dumped the cart on the way out to the parking lot…

  32. Rated 5
    says:

    I was recently at the Lansing store when Nick in produce took extra special time and care of me picking out a watermelon ! Great customer service that went the extra mile! Great help! Thanks Nick!

  33. Rated 1
    says:

    When to the store in Hobart on Old Ridge Rd and found everything we need and all was good until checkout. After spending over $120.00 we had to bag the groceries ourselves! What happened to the Red Carprt Service? The poor cashier had to do it all herself and if we didn’t help her , we would be there longer then we wanted. I blame the Manager who was walking around and didn’t pitch in or call anybody. VERY disappointing and if I wanted to spend a lot of money and bag my own groceries , I would shop at Walmart, but in that case I would have more to bag because they are cheaper. If the store cares, this happened on Sunday 5/19 around 3ish , so talk to the Management and bring the full service back or Walmart here we come!

  34. Rated 5
    says:

    Really good service always at the Munster store the cashier Laura was very polite.

  35. Rated 1
    says:

    Stopped by the 61st street store. I purchased a few items along with avocados that rang up wrong. Took them to CS to correct the error. Even had an employee confirm the price. CS insisted the price on the receipt was correct and that there were 2 different ones. Although there was one sign clearly posted in the bin. I cancelled my entire order it took 3 ppl and more than 45 minutes to complete the transaction. I no longer shop In this store.

  36. Rated 5
    says:

    Vicki at store #8750 goes out of her way, customer service is outstanding

  37. Rated 5
    says:

    Excellent customer service. Affordable pricing

  38. Rated 5
    says:

    Love the store love debby she was so helpful and sweet made my day

  39. Rated 5
    says:

    Store 8793 has excellent service, pleasant checkers and great prices.

  40. Rated 2
    says:

    Always excellent service and great prices.

Survey Discussion