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Matalan Customer Experience Survey

Shopping at Matalan offers a wide selection of quality homeware, clothing and footware at low prices. Matalan wants to know how you feel about its services and products. By completing the survey you will have a chance to  win £100 in Matalan vouchers to be spent in store.

Matalan Customer Experience Survey Guide

  • Visit Matalan Customer Experience Survey page (see reference link 1, or click on the button at the end of this guide)
  • Choose your method of entry, if you have a receipt, click on the left one

Matalan Customer Experience Survey

  • Answer some questions about your visit and rate your experience at Matalan based on your experience

Matalan Customer Experience Survey

  • You may also be asked to answer some further questions. The more information you provide, the more it will help Matalan to improve

Matalan Customer Experience Survey

  • You’ll have to enter your contact information in order to enter the prize draw, including your name, telephone, and email address

Matalan Customer Experience Survey

About Matalan
Matalan is one of the UK’s leading clothing and homeware retailers offering quality fashion and homeware at up to half the equivalent high street price.

Reference Links

  1. Matalan Customer Experience Survey Link: www.matalan-survey.co.uk
  2. Matalan Monthly Prize Draw Terms & Conditions
  3. Matalan Official Website: www.matalan.co.uk

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YOUR RATING
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Rating 4.7311votes

  1. Rated 1
    says:

    Every time I go in the store I have a bad experience. Staff are always rude, or ignorant. Store 296 in Liverpool. Just came out today where I was served by a short ginger long haired girl. Before I was served though, she wanted a conversation with her friends shopping so I walked up to the empty counter and waited to be acknowledged. When I was, I asked if there was any other size of my item in the back, she sighed at me, looked at me and slowly walked to the shop floor which I already checked – hence why I came the till to ask about the back. She then walked over to her friends and had a chat before walking in the back and back out in a second. Came the till and said no, which is fine? But so rude. I work in retail and she was so lazy, ignorant and it’s been like that in there every time I’ve visited.

  2. Rated 3
    says:

    Store number not accepted on survey.

    Sales assistant removed all hangers from clothes, even hangers of baby clothes sold as sets were removed despite me requesting to keep them as they were gifts, I was refused.
    Tag removed from bra when hanger removed (no chance of me taking it back then if I change my mind!).

  3. Rated 1
    says:

    Won’t accept store number

  4. Rated 1
    says:

    Just been to Bamber Bridge only to find that the happy chatty lady at the till was soooo busy being nice and chatty she charged for an item Twice. The place was so busy no time to check receipt in-store, so much for a bargain shop. Won’t be going there again.

  5. Rated 5
    says:

    Would like to thank theresa shop no 191 for all her help in finding me the duvet set i was looking for 6 out of 5

  6. Rated 2
    says:

    I went Christmas shopping in Matalan as I have brought many items for my grandchildren from here .I went to the till to pay and the girl on the till was not only to busy talking to her mate on the other till, she just threw the items, never folded them , that I had purchased , She was so busy telling everyone she was off on holiday to Canada next year and where she was going to go. I am an OAP and in my day being polite came first, Store 290 .

  7. Rated 5
    says:

    Today, Nov.02, 2018 my wif and I visited Matalan store in Pallion Sunderland. My wife can only walk a short distance because she has some fractured vertebrae in her spine, we looked but could not find what she wanted so decided to leave. We were on our way out when we spoke to a female assistant called Bernie and my wife told her what she had been looking for. Bernie sat us down beside the fitting rooms brought some of the articles for my wife to try on, then took us to the relevant sections for my wife to pick her choice. Thanks to Bernie we got almost all the things my wife was looking for and benefitted to the tune of £85. 00, all due to the helpfulness of”Bernie”.

  8. Rated 5
    says:

    Yesterday, I was nicely and warmly treated by your staff by name Ruth at you store number 0226. She is completely customer centric .

  9. Rated 3
    says:

    I placed a order on the 17th August for £65.50 was supposed to have delivered by the 24th August still not received I have called customer service engaged all the time

  10. Rated 1
    says:

    Visited your Bilston branch this evening and the lady who served me on the till was the most miserable woman I’ve ever come across lady with short black hair and multicoloured false nails! I will visit your Reedswood branch next time the staff are always a pleasure in there!!

  11. Rated 2
    says:

    Got home and looked at receipt and noticed the lady charged me twice for 1 item

  12. Rated 1
    says:

    I bought two Turkish beach towels in the ” Sale “. They were £4 each. But by buying two which is £8. Did not save anything as ordinarily they are two for £8.

  13. Rated 5
    says:

    great to see matalan menswear getting back to how it used to be equal to if not better than marks and spencer would not hesitate to recomend matalan to anyone.

  14. Rated 4
    says:

    I did shopping of £57.75 in Colchester shop today 31/7/18 at 17:04. I bought an earring at rate of £2 with a red label  »means sales » the cashier was telling me that the earring is not returnable I agreed because of the price, I don’t really need it but I bought it because of the price, on getting home I found that they took £3.25 instead of £2.00. I say this because this is the second time this has happened to me. Please be careful of the price labelling you put on your items.
    Thanks

  15. Rated 3
    says:

    The other day I visited the store on the isle of Wight its looking very smart with its new refit but the air-conditioning was a total waste of time it’s was so hot that I felt dizzy & had to leave the shop & not get what I wanted so went to another shop ~ please sort out the air conditioning I like shopping in Matalan the staff are very friendly & helpful.

  16. Rated 5
    says:

    Was in the Darnley store a boy called Kyle helped me with my shopping he was very helpful nothing was a bother we had a great wee chat he even helped me pick my outfit Then helped me to tills with my clothes as I never had a basket, I will be back great service from Kyle I just hope he will be in when I come back

  17. Rated 5
    says:

    Lovely service from Paige (tall blonde) showed me the items I was after ! Credit to matalan

  18. Rated 5
    says:

    Shopped in the Grimsby store today with my husband. He was looking for a Tuxedo suit for a forthcoming cruise. No trousers available in his size. Sophie helped us in a friendly manner. Nothing was too much trouble and she made the experience enjoyable for me which often doesn’t happen when I’m shopping with my husband!!! Lol. Please give praise to Sophie at store 228 x

  19. Rated 5
    says:

    I visited the Harlow store with my Mum on Saturday 19th May. My Mum wanted to get some bras for herself, but unfortunately the box we picked up didn’t contain any bras as someone must of stolen them. We asked Amy who was working there if they had anymore out back and she very kindly went to look for them and came back with the last ones. She also told us we could go online and see a bigger range. Would really like to thank Amy for her help.

  20. Rated 5
    says:

    I found yr Biggleswade store very bright and welcoming with plenty of choice. The staff were around if you needed help but not pushy , I was served at the till by Pam who was very friendly and helpful, It was a pleasure to shop in the store.

  21. Rated 4
    says:

    Good shopping experience easyish to find things and good customer service when asked for help they were happy to help at the Stevenage branch

  22. Rated 5
    says:

    When I visited the store I couldn’t find the trousers I was looking for. I asked an assistant called Kirsty who was very helpful. She found exactly what I was looking for. The store is 000165. Great service

  23. Rated 5
    says:

    Absoulty loves Matalan!

  24. Rated 5
    says:

    Brilliant service very good customer service by Karen at store 163

  25. Rated 5
    says:

    I was in the southend store and was looking for a suit but had no clue on sizing on fitting I was searved by a young lady who was very helpful and helped me on choosing a suit if it was not for hear I would of walked out of the store the service that I got was excellent very well done

  26. Rated 5
    says:

    Very helpful customer service from Bruno at Perth store

  27. Rated 5
    says:

    Was served by a lovely lady called Lynda (172) so friendly and kind, spoke to me and my children. Very patient as I had bought alot of holiday bits, she had some great advice and because of this advice I went back in and bought some more the next day and was lucky enough to be served by her again xx

  28. Rated 5
    says:

    i was served by Barclay 2day at the Weston Super Mare store (159 ) he was so friendly and polite and i must say the items i bought were very neatly folded i was impressed so i asked 2 speak 2 the manager 2 tell her .well done Barclay i will be shopping at your store again soon .

    rating 5

  29. Rated 5
    says:

    I was served by Debbie at the corby store earlier today and she was so friendly and very helpful

  30. Rated 5
    says:

    Excellent customer service

  31. Rated 5
    says:

    Staff were top stuff can’t find any fault

  32. Rated 5
    says:

    I was served by Eve today in the Wellingborough store. Such a lovely lady. Swift service and very helpful. Thank you

  33. Rated 5
    says:

    I was shopping at the Portlethen Branch today and the lady who was serving me was called Jill and she was very helpful and very friendly x

  34. Rated 5
    says:

    I shopped today at the Stockport branch and was served by a lady called Andrea store no 000220. Andrea was very helpful putting the app into my phone. You have a very good worker there.

  35. Rated 4
    says:

    Matalan is good value for money

  36. Rated 5
    says:

    Good customer service
    Quality products
    Good prices
    Easy to find things

  37. Rated 5
    says:

    Had lovely service very helpfull young lady kayley in bangor store my elderly father praised her on her help a few months back she recognised him n greeted him on this visit too(which he was really pleased about !) very pleasent young lady thank you

  38. Rated 4
    says:

    Good and quick service

  39. Rated 5
    says:

    Popped in to pick a parcel up and to get a gift card a lady called Caroline served me she’s was fab, so lovely and informative,couldn’t do enough for me-great service, highly recommended!

  40. Rated 5
    says:

    Fantastic service, staff are really friendly great choice across the store!

Survey Discussion