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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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YOUR RATING
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Rating 4.41626votes

  1. Rated 5
    says:

    flemington store,2552 .I was to leave with a $ 10.00 purchase,Spoke to FAITH at pro desk left spending almost $1000, great sales person willing to help and satisfy costumers .My compliments to the store. Also the people around her were super helpful.I will return with future business .

  2. Rated 5
    says:

    I came in to buy a lawn mower. Bianca assisted me and knew what she was talking about. She was very friendly and thanked me for shopping at Lowe’s and invited me back.!

  3. Rated 5
    says:

    I purchased fencing, all the posts etc needed for the fence and patio furniture at Herkimer Lowes. The customer service was exceptional. Aaron, Tyler E, Tyler B, Brant and Darren went above and beyond to help me. Great job to all of them. Thank you!

  4. Rated 5
    says:

    Tom
    Derby Ave Lowe’s
    Went out of his way to find a product I desperately needed. Great service great guy!

  5. Rated 5
    says:

    I went to Lowe’s in Harrisonburg Va on 7/18/ 19 and received some AMAZING help there from Greg in finding and loading materials to replace a section of our deck a tree fell on during a storm. He went to extreme measures to make sure I had exactly what we needed . He was nice , fast , hardworking and helped make my visit to Lowe’s a great one ! Thank you so much Greg for your excellent service!

  6. Rated 5
    says:

    Had to special order two different items over the last two weeks at Westboro Ma store. ID# 01648 1831 200 Jamie helped me both times. He was very helpful, took his time to get everything correct, and was very patient with me.

  7. Rated 5
    says:

    I ran in to purchase something I needed and was in a hurry. I found my merchandise and paid at one of the self pay stations. I was in and out in just a few minutes. That helped a great deal.

  8. Rated 5
    says:

    Sheletta Young knows her stuff when it comes to appliances. Off of her recommendation me and my wife chose to go with the GE applianc line. Both my wife and I are very pleased with our entire suite. We are so pleased that when our washing machine went out Sheletta was the first person we thought about contacting for a new one. With people being so unplugged from the real world today a great personality goes along way. Sheletta is a great asset to the Southaven Mississippi Lowes Family.

  9. Rated 5
    says:

    Matt in the Sonora California tools and hardware department was extremely helpful in directing me to find the exact carbon monoxide alarm that I needed for my home. He was polite, knowledgeable and has a great sense of humor. He is a real asset to your Sonora store. Management should be proud to have a service agent such as Matt.

  10. Rated 5
    says:

    I made a purchase of lime & Scott’s summer fertilizer in lawn & garden today. The sales associate PAM checked me out. She was very polite & very helpful. My hubby wasnt with me so I couldn’t get the card holder discount on my purchase. I decided to get a card of my own & after filling out all the necessary info she said there may be a coupon you can use today on your purchase. I didnt have one so she called I am assuming her superior, and told the person I signed up for a Lowes card & would there be a coupon I could use. She went our of her way to get me a discount without me even asking if there were any discounts. It didnt enter my mind to do so. She was told there was a discount & how to ring it. I appreciate her effort very much & appreciate Lowes offering it. She even made sure someone e was available to liad my vehicle with the heavy bags. This purchase was made in Bridgeport WV at 494 Emily Drive. July 19,2019. 13:49:42. I retired from retail & know that people never hesitate to say something negative about an associate but never take the time to give a kudos to someone who deserves it. Kudos to PAM.
    Thank you Lowes!

  11. Rated 4
    says:

    Service and help was prompt and professional

  12. Rated 1
    says:

    I have never been treated this way in any store anywhere. It was inexcusable. From now on, it’s Home Depot for me. At least they will assist you and not leave you hanging in limbo. Check your employees at Southside Lowes in Dothan, Alabama.

  13. Rated 5
    says:

    Purchased a John Deere riding lawn mower today from your Ford Rd location in Canton, MI. My experience with Bill in Lawn and Garden was exceptional! He was kind, courteous, knowledgable but most of all professional. Bill is a true example of customer service and definitely an asset to your company.

  14. Rated 4
    says:

    Cashier was really helpful.

  15. Rated 5
    says:

    Was very helpful finding what I needed and was really nice.. her name was Robin for the garden department

  16. Rated 5
    says:

    My man reason for shopping at Lowe’s in Trevose, pa horizon blvd is because of an outstanding employee that works st that location, y the name of a Rob. All of my home improvements are accomplished with your products. I have that he gets the recognition he deserves because I will be bothered if not

  17. Rated 5
    says:

    went in for a specific item and was out within 10 minutes. always can find someone to help.

  18. Rated 5
    says:

    CHUCK AT PRO SERVICES IS GREAT VERYFUL.

  19. Rated 5
    says:

    Our visit to the West NORMAN, OK store was a good experience. I had to return some bulky items from the car. Then exchanged for similar cumbersome items which were then reloaded into the car. All the labor of transporting was done by your helpful employees. Gina behind the Customer Service desk most helpful and friendly. Gina coordinated the work with the other employees to make it a success.

  20. Rated 5
    says:

    I did not make it in time to submit my survey on my recite but I still wanted to comment on how well i was treated. Your associate Christian Todd was the greatest in helping me with all my needs. Everything I went into your store to get she was very helpful and made it so easy to decide on what I needed, her kindness and knowledge of the store was very comforting. She is a star employee. And thanks to her kindness and wonderful greeting and being so helpful I will travel 30 miles to visit your store. The store where this happened is store #2565, 190 Hwy 32
    Lebanon, Mo. 65536.
    Thank you again.
    Barbara Martin

  21. Rated 5
    says:

    I love coming to Lowe’s good customer service employees are always willing to help and they make me feel at home especially Iliana thank you soo much for great customer service And her nickname is LA BORY ID #52469-0725-200 T 7:56an

  22. Rated 5
    says:

    Love my Lowe’s. Tools

  23. Rated 5
    says:

    Bill gave us excellent service every time we come in. ID # 14930 0178 197

  24. Rated 5
    says:

    Sierra and Steve Stevens

  25. Rated 1
    says:

    I tried to do the survey, but my receipt does not have a 12-digit number. My number is 11 digits: 09818 11 6 198. My receipt is dated July 17, 2019 in Augusta, GA

  26. Rated 1
    says:

    Very disappointing. Went to two stores in two days to buy a washer. The first store after waiting two hours said they had the washer so the attendant went to get it. Came back and said he couldn’t find one. The next day I called and bought the washer over the phone. Got to the store and I have been here over an hour and still don’t have the washer I bought. Hopefully soon. Very unorganized. Not sure what the problem is. Got a washer. Yeah!!!! Open the box. Has a dent in the side. They went to get another one. Open the box. All is good. Went to sign off on it and apparently it’s the wrong one. Now there looking for the right one. Who knows. Home Depot is starting to look pretty good.

  27. Rated 5
    says:

    Maryann H in leominster store was very helpfull and helped me out at the checkout machine.

  28. Rated 5
    says:

    Excellent service

  29. Rated 5
    says:

    Alex went above the expected service. Great young intellegent employee. A great employee for Lowes.

  30. Rated 5
    says:

    Monie,
    Helped me check-out without standing in line.

  31. Rated 5
    says:

    Sam is 10

  32. Rated 5
    says:

    I have no complaints. everything goes well with my visits.

  33. Rated 5
    says:

    Joseph gave us a great price on outdoor patio set, completed the paperwork and loaded up our items. Great employee, smile, service and a great sales person.

  34. Rated 5
    says:

    Sara was very nice and helpful

  35. Rated 5
    says:

    Great buy.

  36. Rated 5
    says:

    I am very thankful that lowes give our vet a discount. Thank you. My husband served in the Navy. We found everything very will managed and clean

  37. Rated 5
    says:

    Diana, a very joyful person. Always helping others and excellent patience.

  38. Rated 5
    says:

    Javier in sales did an excellent job in securing my purchase on July 16th. Made sure with a follow up call on when the installers were going to show up. Great job Javier!!

  39. Rated 1
    says:

    What is the policy with broken bags of soil? For nigh on 20 years, I’ve bought broken bags for half price. Tonight, the cashier askes a passing (manager?) how much and she only wanted to give me 10% off because she thought it was pretty full. We it was fuller because I scooped up a lot of dirt off their floor and put it back in the bag. Wondering if the 50% off is a corporate policy or by store or if discounts are just the whim of management. Ended up going to Home Depot instead:(

  40. Rated 5
    says:

    Good service for Michelle s

Survey Discussion