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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.53216votes

  1. Rated 1
    says:

    Lowes in Lawrenceburg, IN, store #2522. I wanted to purchase a damaged cabinet, but I did not think the marked down price was fitting for the amount of damage. I was told by the Frank, the store manager, that he did not have the authority to reduce any price on merchandise the and it was a corporate policy to reduce pricing only a set schedule. Oddly, the evening before, I was offered a lower price by a different manager and sales associate. I told them I was not interested at that price, they told me to come back in during the day and speak with the store manager. I think Frank was not being truthful and did not want to walk to the back of the store and look at the cabinet. Not that it should make a difference, but I just purchased about $6000 of appliances and have spent 10, of thousands of dollars at this specific store over the last five years. If he had walked to the back of the store and said he could not lower the price any more, I would have accepted that. I went to Menards today and purchased a similar cabinet.

  2. Rated 5
    says:

    Mary Ann at Lowe’s in Chesterfield Valley made my wait for product to be gotten off a top shelf more bearable.She told me to do other shopping while she found someone to get the product down. She got the product and stacked it for my return. It was mulch. She taped all bags with holes and gave me an extra bag for any mulch lost.

  3. Rated 1
    says:

    Your site sucks and doesn’t work!!!!!!

  4. Rated 5
    says:

    Tried for 6 days to complete customer survey. Format did not provide guidance nor appropriate blocks to add information. Merely wanted to praise appliance worker for his superlative efforts in helping me.
    Worker was superlative, customer support has some serious problems in assisting instore customer and providing as realistic survey.

  5. Rated 5
    says:

    On 1/09/2021 my new GE stove was delivered. The delivery associates ” Gordon Avery and David Jones were awesome. Gordon made sure that the stove was balanced and that all burners and oven worked. Both associates were very professional.

  6. Rated 5
    says:

    I needed help with getting a cart and a toilet, Gwen went and got me one, helped me load the item and asked me if I needed help loading it into my vehicle. I had more shopping to do so I told her I would let them know when I got to the front. The cashier was very nice, even thanked me for my military service. I asked the cashier to call someone to help me load my things, she called a code 50, and I waited, and waited for approximately 20 mins before Gwen walked by…she stopped asked me if I was waiting for help, I told her I was, she responded with let me put my best In my locker, clock out and I will help you load it on my way out..WHAT AN INCREDIBLE EMPLOYEE SHE IS. YOU ARE VERY LUCKY TO HAVE HER!!

  7. Rated 5
    says:

    I bought a large piece of plexiglass and needed it cut into 6 pieces. Will from the jonesborough store cut the very time consuming pieces for me, he did a great job. I was not charged for all the cuts, and i was very happy with the outcome. Thank you Will.

  8. Rated 5
    says:

    I always shop at Lowe’s of west Sacramento and I have a very good experience over there the customer service is very good and I get whatever I need from the store.

  9. Rated 5
    says:

    I purchased online a 2-combo Kobalt battery and charger for the Kobalt jeep for my grandson for Christmas. We received the jeep and 4.0 battery but no charger. I called our local Lowe’s at Monroe, NC and spoke with someone in Customer Service who referred me to the Tools Dept. I was informed that they had a couple in stock. When my husband and I went to Lowe’s, the only chargers they had in the Tools Dept. were for a 24 volt battery. We were then told to check the outdoor garden equipment. We stopped by the Customer Service desk and luckily spoke to the person that I talked with earlier on the telephone, Chinika Sowell. She explained to us that since it was an online order and that they didn’t carry this item in the store that we could get a refund but that meant no battery or charger for the jeep. She said to see what the outdoor garden equipment had. We went to that area and they did not have any individual battery chargers but did have the battery and charger in with a cordless string trimmer. We spoke to someone who worked in this area and was informed that they didn’t have a 40-volt charger. My husband asked if there was any way they could at least charge the battery that we had for the jeep and was informed no. We went back to Customer Service and spoke with Chinika Sowell again and told her all we wanted was to get the battery charged for the jeep. My husband mentioned that he saw something on the very top shelf in a plastic tub that looked like chargers or batteries. She went with us to see. She spoke with someone in this department and was informed that they were display chargers and that we couldn’t get one of those. Ms. Sowell went back to Customer Service to see what she could do. She came back to us after speaking with management about our situation and was informed that we could get one of the chargers. Needless to say we were so excited and appreciative of what Ms. Sowell did by her persistence to try to help us with this problem. She went above and beyond what most people would do and for that we are so grateful for her helping us.

  10. Rated 5
    says:

    I purchased so much from Lowes here since the store opened they accused me of camping in the parking lot. Now when I go in I’m ask to fill out the survey but, I can’t get to the bsurvey no matter what I do. Everything I punch says FINISH and I haven’t even seen the survey. I’ve complained before to no avail. When I go in our local store it’s very seldom someone doesn’t hollar my name. That’s the kind of place I like to go. The people are full of “Bull” and that is great. If my wife or daughter goes in the store, I’ll tell them who to ask for and they normally get what I need, no problem. We are always ask to do the survey but haven’t been able to do so lately.

  11. Rated 5
    says:

    I purchased a garbage disposal Dec.29 2020.Zac Nadzak and John Watson helped me. They were polite and helpful. Thank you Zak and John!!!

  12. Rated 5
    says:

    I needed new hoses for my washing machine i just purchased at lowes in jonesboro ar. Ethan was a really big help to me. he showed me exactly what I needed. he set up delivery and took good care of everything i needed. i pray all your employees are like him. i shop in LOWES often and love it when i get a sales person like Ethan.

  13. Rated 5
    says:

    On Dec.12th I was changing a cylinder for a shower and ran into a problem installing the new one’ I went to Lowes and PAUL in plumbing really helped me out. He first made me feel at ease assuring me that I had the right cylinder and then he showed me a video that explained everything I needed to do to finish my project. What a relief, Paul was great & excellent customer service, an asset to Lowes

  14. Rated 5
    says:

    Chip was very helpful during my multiple visits at lowes on 12.19.2020 store # 2578 ID# 019755 257873 543048

  15. Rated 5
    says:

    I recently bought a Weber genesis propane grill at Lowe’s. Unfortunately the side burner did not work from day one. I called Lowe’s and thank goodness for Mundo at the West Palm Beach Lowe’s on Okeechobee Blvd. He was wonderful. He was able to arrange for me to get a new grill from another Lowe’s, totally assembled, at the same promotional price that I had paid for the first one, delivered and picked up the one that didn’t work. The delivery person was great too. He hooked it up and made sure that everything worked before he left. Mundo called the next day to make sure that everything was done and that I was happy. He saved my Christmas! Thank you Mundo!!

  16. Rated 4
    says:

    i think you should give the contractor casher a big raise i think her name is jeana she i allwayes grate at her job no big lines she nowes what she is doing dan delany aint to bad eather thanks bear/ bears home improvment this is my yearly promo for your store

  17. Rated 5
    says:

    Laplata store… Rhonda was very helpful to me getting my grill on dec.18 even went and got me a flat cart and lifted the grill on ..Meron was also helpful getting me the bags of pellets and showing me the different flavors then took it to the cashier for me. They both were so very helpful it was my son’s birthday gift and they made my day helping me out. Lowe’s need more employees like Rhonda and Meron. I rate them both a 5?because they could have walked right pass and turn their heads the other way like some do .

  18. Rated 5
    says:

    Joe #10 from the Belle Vernon store was professional and helpful during my recent visit to purchase snow melt……he even discussed the products with me and got me a buggy. Great experience Great Service.

    Give Joe #10 a raise!!!!! He is an asset to your store and company.

  19. Rated 5
    says:

    Jan at the lumber door is always very good. 10

  20. Rated 1
    says:

    I tried to purchase three gift cards on line ($950.00) and was told my order had been cancelled. I contacted your outsourced service and they said that they could not provide a reason other than Lowes policies. I contacted AMEX and they said that they had not received any purchase authorization request which they would have approved. This is absurd.

  21. Rated 1
    says:

    I would rate this location with 0 stars if that was an option. Naples Lowes is the most unorganized dysfunctional Lowes I have ever been to! We moved to Naples 6 months ago and the closest to us is the 6415 Naples BLDV location. It took over a month to get a reply for our window order. It took us going to the store multiple times to inquire about our estimate/order. They kept telling us they were working on it. We were going to purchase, just needed them to actually do the paperwork. We ordered immediately once they had the paperwork ready. Pick up was another disorganized disaster. Nothing is ever organized and no one is available to assist. Today I received a notification that my online order was ready for pick up in store. I proceeded to the store to wait in line for over 45 minutes. They never answer the phone at this location, nor do they answer for curbside pick up. I waited in line for 45 minutes to wait another 15 minutes for them to attempt to locate my order. The representative at the pick up desk was nice and trying to help but she was also unable to reach anyone for assistance to include the manager. So now I have waisted over an hour of my time for nothing. The item was delivered to the store but no one knows where to find anything. I was expected to wait indefinitely for the manger to be found in hopes my item could be located. I cant even get a call back for this store. Save yourself a headache and don’t shop at this location.

  22. Rated 5
    says:

    Store on Lenox – Bonnie in the paint department went way above most employees. She was attentive and resourceful to my needs. I look forward to more projects with her help. Also, why isn’t there a link to the survey on the receipt? Or the managers name? Fstlane2 13

  23. Rated 2
    says:

    Needed iron pipe fittings from plumbing and had a very hard time finding the right pieces as they are not in a reasonable order and nobody was available to help. After I got them home I was unable to use them for my job as there was more wrong than I expected but the best part of my experience was Phillis was very helpful on my returns.

  24. Rated 5
    says:

    I went to Lowes at 608 issaquenna trail in Central South Carolina on Monday 12/07/20 and I Had great Service and Kate was great at check out and I was out in 3 minutes

  25. Rated 5
    says:

    Daniel Marling, sales specialist at Vallejo Lowes – This guy went deep to find an item I was looking for that had been stored arbitrarily in an out-of-reach shelf underneath a bunch of unmarked boxes. Every other sales associate I talked to gave up or just pointed in a general area (where the item was not), but Daniel wouldnt give up until the item was located, and didnt stop until I had the exact item in hand. Thank you Daniel for so much effort and determination, I wouldnt have come away with my purchase without you!

  26. Rated 5
    says:

    Cashier Anjel was very friendly. Fash check out. ID #076301 333173 450553 12-10-20

  27. Rated 5
    says:

    jancie barrett in lumber at the danville lowes store is so knowledge and professional. lowes is lucky to have her.lowes should treat her right so she will stay.

  28. Rated 5
    says:

    I’ve shopped here a lot in recent months and Darrell has always been there for us. He has outstanding customer service. I love the Lowe’s on Fairmont Parkway in Pasadena Texas.

  29. Rated 5
    says:

    Susan was very helpful and very nice to work with…

  30. Rated 5
    says:

    We always enjoy buying stuff on lowes at beaver creek apex Sarina always get us and help us with everyting around

  31. Rated 5
    says:

    Andy Durrant had a nice personality He went out His way helping me without hesitated, I hope Lowe’s have more people like Andy.

  32. Rated 5
    says:

    Josh and jermaine delivered my fridge today and did a great job, thank you!

  33. Rated 5
    says:

    My first time at lows Quron waited on me after the cashier was rude he took over made sure I got my order ASAP very polite and professional young man I can go on n on but had it not been for him I wouldn’t have ever gone back anyone visiting lows ask for Quron

  34. Rated 5
    says:

    This is my first time to enter a survey. But I want to commended Jackie in tools. I have used the services of Jackie in tools off and on for several years. She is swift and pleasant. I am entering this survey because she was so helpful on my last visit when there had been an an incredible amount of changes in the store. I wanted to find a $3-4 timer. She hunted all over and would not give up. She finally found in way back on a bottom shelf away for the tools section. What a gal!

  35. Rated 5
    says:

    Chris Estlane went above and beyond the call of duty to help us get a couple of garage wall cabinets that was stored way up high and then help us load them on the cart.Lowes needs more employees like Chris

  36. Rated 5
    says:

    I was at Lowes yesterday morning in Russellville, Ar. I was looking for a replacement globe for my table lamp. I was extremely frustrated because the phone number for the manufacture of the lamp would not go through. Lowes associate Cole came over to assist me. I explained my frustration and he attempted to call the manufacture to no avail. Cole went above and beyond to assist me in a replacement globe and to make sure I was satisfied. Cole is a genuine asset to Lowes and his attitude show’s it.

  37. Rated 5
    says:

    Tino. Helped me at the la Quinta store on hwy 111
    Fantastic, extremely helpful, knowledgeable, and has a great personality to assist customers. I will continue to shop here. Thank you.

  38. Rated 5
    says:

    Dawn was great. Like 10+ on a cold winters Covid kinda day. True to her name. And a credit to Lowes.

  39. Rated 5
    says:

    On November 18th I called
    Lowe’s to see if they had an item
    I needed from the Garden area. An operator answered and said she would ring the garden center. No one answered. Finally, after three or
    four times I asked the operator if she could find someone and she did. The person who answered checked and said the items were in the store. I told him we would be in to get the items. He said we would need to get someone to take them down for us. My daughter went in and was told by some lady Lowe’s did not have these items. I called the store again and they said they would find someone to help. My daughter waited and a man came along and said she looked like she was lost and asked if he could help. She said she was waiting for someone to help her and explained we had called and was told the items
    were in the store and now we were told they weren’t. He said he was the person we had talked to originally. He said he would take care of it and get them down for us and he did. He found another employee to help him and then got into equipment to lift him way up and was strapped in. He even blocked the aisle off he needed to use the equipment. He went way out of his way to help us. First by coming out of his Dept to help in another Dept. Second for even knowing what was in the store when Outdoors/ Garden Dept. isn’t even his territory. Third by walking by a customer thinking she needed help only to find out he was the one being sent to help her and fourth by taking the time to retrieve the items. Add all that to his protecting Lowe’s customer by blocking off the aisle being used to use the equipment. Now it is Dec 1st . I found the receipt and I have run out of time to fill out the survey . I went back to the store after that and asked for a manager. I was told
    The manager’s were all in a meeting and It might be a while. After waiting a good hour I had to leave but did call back and asked to talk to a manager. I asked the operator to transfer me to the Building Dept. because I thought that was the Dept. Josh worked in. I talked to someone there and explained my dillema and asked if there was a Josh who worked there and there was. I then talked to Joss who is the person who was so helpful on the 18Th . I think he works in the building area and then I talked to a store manager and explained whatI I was I trying to do.

    Josh is a very good employee and one Lowe’s should be very pleased with. I have my receipt somewhere and will find it. Please don’t disregard this becauseI I don’t have the receipt. I will find it and get it to you. I talked to the store Manager on the 18th and he said he was going to check into the situation with my items and the Garden area. He also said for me to fill out the surveys on line. There were so many and there didn’t seem to be any that concerned your employees. I feel I have found the right one now and am sending this to you. I will try again but in the meantime, I am sending this to the store and plan to call and send it to Corporate also. Thank you. Wanda Dilley. 605-222-3489 wjdilley@yahoo.com

  40. Rated 1
    says:

    Bull pen worker that collects carts very rude I take care of 20 homes and shop there allot but I may take my business to the depot store

Survey Discussion