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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.53325votes

  1. Rated 5

    I wanted to thank Jason for all his help with my project. He was able to cut the wood I needed to the exact size and he was very helpful. This is store #1207 in Roseville, CA

  2. Rated 5

    Kathleen was amazing! Bought a washer/dryer and she went out of her way to make sure I had all the discounts that applied and that delivery would be done quickly. She’s an asset to the company! Also, the models that I wanted were on sale…so, thank you, Lowe’s! (Store 175…great work!)

  3. Rated 5

    Nathan wood is installed very well patio doors.great job.fabulous installer .thanks for your service.

  4. Rated 1

    Purchased Kitchenaid range from Lowe’s. Salesperson scheduled delivery in four days. She said one was in the store and would hold it for us until delivery. Wife stayed home all day waiting for delivery, never came. Contacted store manager and delivery manager both informed me that there was nothing they could do. I would have to deal with a third party delivery company. The delivery was made from Lowe’s warehouse in Romulus Mi. Delivery company said they could deliver range in two days. Left me three days without a stove. I stayed home from work on the second delivery day to accept delivery. Truck showed up with a damaged range and had to take it back to the warehouse. I called Lowe’s again spoke to the manager and delivery manager neither of whom could help me. They pushed me off on the salesperson to help me with this issue. Ne

  5. Rated 5

    Trish Lawson at store #2806 was very helpful. She stood by me, the customer, and has been very helpful. She is sharp, and an honest worker! Thank you Trish

  6. Rated 5

    Sharlyn in the park slope store is wonderful she is very helpful and has what every cashier should have Patience! Thank you for a pleasant check out and I will be back!

  7. Rated 5

    Kevin at store on Taylor Ave was great.

  8. Rated 5

    Joyce was helpful to me in accomplishing what I needed to get done. It saved me time and trouble.
    Brad went out of his way to exchange some Pine bark chips for the correct ones I needed. He then went to get them and bring them to my car and load them for me.
    Both people were polite and caring.

  9. Rated 5

    Tammy who checked us out this morning on 9/5 was amazing..It is so nice to have someone so pleasant in these times.I would give her a 10 but it will only allow me to do 5

  10. Rated 5

    Scott in the bath section was extremely helpful in assisting me with certain items. I was impressed with the knowledge he had of his department. He’s patient and he is a very good listener. Again, thank you Scott.

  11. Rated 4

    No comment

  12. Rated 5

    shopping in lowes store in Southfield on monday august 23 2021
    in the plant department looking
    for a fiddle plant and a store representive named pat assisted me in a very professional way and i appreciated her professional way of helping me to locate what i was looking for with a smile.. ID# 171717 160452 353035

  13. Rated 5

    I got great customer service from Twila at the check out counter. I completed the survey, but it only asked me personal questions, nothing about my shopping experience. So I hope the store manager at Grove, OK sees this. ID # 036596 175222 349841 Thank you.

  14. Rated 5

    I got GREAT SERVICE from Michael Hall at you Lowe,s Store #0755. He was working in the appliance department and sold me a
    Refrigerator. He went over the feature and availability of the product I wanted and the pick up arrangement of old appliance. Everything
    Went as he presented it to me and delivery was on time. Came back into the store two days later to buy another refrigerator for snack
    Area at my office. This time , none were in inventory so Michael arranged inventory from another store.
    Great Service thanks Michael

  15. Rated 5

    I want to say I had some of the best customer service at Lowe’s 2 days ago at your Blue Lake Blvd in Twin Falls. I visited your garden section and a young man, David, helped both times. He was polite and very helpful. He asked me first if I needed help and then continued to use his knowledge to help me make my purchase a pleasure. Wish there were more David in the world. Mary

  16. Rated 4

    Lyndee at store 737 is the most pleasant and helpful sales person I’ve ever met. She was very knowledgeable about the products I was looking for thereby helping me make the best choices for what I needed. She followed through with her help till she was sure I felt confident I was making the best decision. Very unusual to find a sales person with her determinations to be as helpful as she possibly could be. She should be commended not just because it was her job but because she cared about me the consumer. Store 737 is blessed to have her working for them. Thank you T Austin.

  17. Rated 1

    Trying to reach Lowes customer service every month to have a payment split between the minimum owed and promotional payment principle is getting more and more and more difficult. The mindless mechanical Voice that cannot believe that I need to go further and speak with a Human is one of the deepest wastes of my time currently! The continued suggestion of “staying on the line” to offer my thoughts for YOUR customer survey, that NEVER HAPPENS no matter how long I stay on the line. I am wondering how many customers you are loosing with this Mechanical Assitance at the front end of every call placed to Lowes customer service. It’s making me wonder if this is a local or global phenominon ( Does Home Depot make their customers wade thru this trough of BS to get the assistance from a Human? Insult to injure: I tried today 7_31_21 to “Set Up My payment” 1/2 to my minimum bill 1/2 to my promotional bill( to obviously pay down the minimum) and am told that I have to make the payment on the same day I request that. This is the 1st time I’ve been told that. several other times it seems the CS agent just made the arraignment and it worked for the day it was setup for. Lowes makes me feel like scum for trying to pay down what I owe you folks.

  18. Rated 5

    Just had a great experience at the Merrillville Indiana Lowe’s I had been waiting for kobalt side grinder for 8 days and just stopped in to see if I could get a different tool to use, I needed it to be cordless as I Needed to cut steel on a job without electricity, my sales guy Mike, in tools went far above my expectations when he said he could sell me the demo at a discount, what a great salesman. Now that’s how you keep people coming back to you store.

  19. Rated 1

    seneca sc, store #1635

    I find it disturbing that i had been coming in here for years to come here today and see some very disrespectful things done to this young lady. Every time i come in here this same young lady helps me out every time to see her get chewed out by a supervisor was wrong .She was helping me find a product online and he came over and made her move without even asking what she was doing did the other young lady the same way (Hardware) . Then to see him come right back and chewed her out some more i watch this young man keep poking at her something needs to be done this type of people should not be working here .. please let the young lady know (Shannelle) im sorry that happen to her next time it would be corporate

  20. Rated 5

    I want to let Lowe’s know what a great employee that have in Chris Collette at the Gastonia NC store 457….I went to Belmont, NC Lowe’s with an antique white piece of furniture I needed some paint match too….Both female employees at the Belmont Location said they could not match it….didnt even try…I then stopped in the Gastonia location….Chris Collette met me with a smile ask how could he help me. He looked at the piece of furniture and said “Sure I can match it” and he did…Now that is a great employee helping out a customer….Probably will never have paint mixed or purchased at Belmont store again….Gastonia Chris Collette will be my go to person.
    Thanks Chris for going the step beyond to make me a happy customer.

  21. Rated 5

    I was in the store in Tappahannock VA 22560 and I was serviced by a very professional and very helpful with purchasing the curtains and blinds for an enclosed porch. She was amazing and then she had Ben help us along with Shannon to purchase an area rug. Shannon spent over 1hr with us and looked for the product in the stock room so we can make the necessary purchase. I was so thrilled with her customer service as CS is at an all time low these days. I am a Loan Officer and I know how important CS is in the industry. She was amazing and I tried to put the survey in the system and I had no ID number on my receipt. Purchased on 7/2/2021 and the final receipt showed $1141.91 and again they made the purchase as easy as possible. I wanted you to know she needs to be recognized for the quality service she rendered. You are blessed to have her representing Lowes in Virginia

  22. Rated 5

    My neighbor, Roger, was looking for another cooler like he bought last year..searched all over town, none to be found found. Lowe’s told him to come back in the morning, they had some coming in. He was there 1st thing, but they didn’t arrive
    As he was leaving, right by the door, was a cooler like he wanted, being used with ice and water in it. So, he asked if he could buy it. The employees,emptied it into another cooler, and sold the displayed cooler to him
    Everyone was so helpful and kind, he wanted to express his thanks. This was at Lowe’s home center on Appleway, in Coeur d’Alene, Idaho. On July,2021. Thank you

  23. Rated 5

    I was in the Cortlandville Lowe’s at the outdoor lawn section and had a lovely person named Briana help me. I was unable to reach the pavers I wanted to get, she jumped up on the cart and handed me the pavers, we then went to get some yard stones, she wheeled my cart to the stones as the cart had bad wheels. She loaded up the stones on my cart and then I asked her about Lillies. She then took my cart and showed me the lilies and other flowers. She wheeled my cart to checkout and then helped me load my truck. She was so kind, knowledgeable and patient. Briana is a wonderful employee and Lowe’s is very luck to have such a helpful employee. She went above and beyond to help me.

  24. Rated 5

    Delivery guys for my kitchen cabinets and appliances were great!!! Link to grade them that was forwarded to me as a text would not go through. Please make sure they receive the great rating they deserve. Thank you

  25. Rated 5

    Excellent check out lady. Your Survey is balcony, it is NOT working. ID # 478179 048441 679059

  26. Rated 5

    I would really like to commend Justin Rossi, in the flooring department at Lowe’s in Jensen Beach, Florida. He did everything humanly possible to get my order to me in time. It was a special order that required ordering 4 pallets of tile from the manufacturer, and when the manufacturer stated it would take 2 months, Justin got it here in 3 weeks! I needed it in 4, but he did way better! Couldnt’ ask for better service, and with no issue! Til this day, everyone at this store has been great. Even Anthony, whom I believe is the assistant store manager, called me to make sure all was going well w/ the order about mid-way thru! If you live in the area, I highly recommend this store for all of your home modification needs!

  27. Rated 5

    We are frequent customers of Lowes both in oklahoma and Espanolia, New Mexico. We want to praise one of your employees for outstanding customer service. His name is Joseph who works in the appliance dept. in Espanolia, New Mexico. He is a treasure and we are always glad he is available to help us even if we have a question about another department.

  28. Rated 5

    Tom and I made a purchase today at the Lowe’s in Turlock,Ca. We want to tell you how pleased we were with the employee in the Blinds Department,Theresa. She was very helpful and knowledgeable of what we needed and helped us choose the best ones for our home. I also want to compliment all the employees there for their great service.

  29. Rated 5

    I did a purchase on6-11-21 I was not happy with the Ladytha windows header brought was cut rung but the nex day I went to have it fix and a nice jentlemen name Jamie help me he was very nice pleasant to talk to him very friendly ,polite restpetful & he was able to fix my problem the lady that took care of me have a bad attitude Jamie is a very professional person to very much

  30. Rated 5

    I had the best customer care with Nathan, Tommy, Deja at Lowes in Ridgeland, MS. Please send to coporate very helpful and polite and professional, Please promote them, Im promoting their great service.

  31. Rated 5

    Shout out to Tracey in returns, who is always friendly and helpful. She is a 5tar employee, and I hope that you know how lucky you are to have such a great employee

  32. Rated 5

    I was at your waynesboro, va store #2602 on 6/1/21 & one of your employees was extremely helpful. Her first name is Stephanie and she said she was assigned to ISLG. The item I wanted was supposed to be in stock and she helped me look at several places in the store. We could not find it & the system said it had been sold since January so we assumed the inventory was in error. She offered to help me order it on line & we were able to do this. I think Stephanie should be recognized with one of your recognition items like stars or patches or something else. Also a note about her very positive attitude should be put in her employee record. She is definitely a good employee & should be awarded for that. Please thank her for me.

  33. Rated 5

    Bob in seasonal at our Valencia store was a great help in purchasing my new battery operated chainsaw. He was able to answer my questions and find the one I needed.

  34. Rated 5

    Trish at your Salinas store was fabulous great attitude+ very friendly Knowledgeable rating is at lest a 100 +

  35. Rated 5

    SH IRL EY WAY NIEI want to give her a tend for the help in all my supplies for remodelling from tubs to vanities to showers was really a pleasure

  36. Rated 5

    Wanted to thank Mike Part for being such a wonderful help in picking out my vacuum cleaner and putting it together for me. I give me him a 10!! Lowes should be thankful for having such a helpful salesman.

  37. Rated 5

    Didn’t find the rate my service on the survey site I completed. The associate I wanted to compliment was Jerry Battle at the Cornelia Georgia location. I give him a 10 for his great service.

  38. Rated 5

    I would like to give Scott a 10 for service on May 23 for helping me find grill gazebo. There was not any in store the space was empty.then i went out where the outdoor furniture was and there was none there either. so i went back inside and he took me out in the open yard and found them up on the top rack and had someone get the skid down. If he would not have helped me i would not have found them and you would not have made a sale.THANKS SCOTT I would him a 5 star employee

  39. Rated 5

    We had a home delivery last sunday, Holloway Transport done an amazing job, we would love to see them deliver next time they deliver for us, they were very professional and went above and beyond for us!

  40. Rated 1

    After shopping at the clay store 5-23-21 ,I ended my boycott of home depot. You’re store had a closet organizer display for 5-8′ for 129.00 well at cash out it rang up 154.00 representative went back and stated its was marked correctly at 154.00, I then pointed out the advertisement price above for exact model number in hand and got a snicker/smile with a that advertisement wasn’t correct. We returned item back and found the identical closet maid organizer for 134.00 dollars regular price. So would like to thank you for showing me the better prices and friendly service at home depot

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