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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.53406votes

  1. Rated 5

    Me and my husband was helped by Tyren in lumber department his care for customers is 5 stars he helped us very much

  2. Rated 5

    We showed up at Lowe’s at Mill Run Store in Columbus,Ohio on Friday after Thanksgiving. We were interested in buying a Bosch refrigerator. Clint answered all of our questions and explained how valuable it would be if also bought the warranty. It would in our best interest to buy the warranty as it would be cost effective with buying the water filter. We couldn’t have asked for better service.

  3. Rated 5

    I was helped by Chris in Oshkosh who went “out of his way” to help me. One item on display was a Christmas ornament which could only be ordered on line. I didn’t know how to do this so he did it for me on the store’s computer. The set of 3 lighted ornaments listed was no longer available. He offered to sell me the single one on display and then said that he thought the Appleton Lowes (20 miles away) had one on display & he would be happy to pick that one up for me if I wanted another one. I did & he had it for me the next day. He definitely went far above what he had to do to please me. He is a very valuable employee who deserves a promotion.

  4. Rated 5

    I was helped by jessica in Kissimmee. She went above and beyond to help me get the tiles I needed and help me get a sink put it in my cart and help get the manager get military discount when I go other times to Lowe’s they won’t help as much or tell me to sign up for a discount. So I’m great full for her working there she deserves a raise or manager position!

  5. Rated 5

    I was helped by Terry Lindle. He spent time looking in the store room for a grill I wanted. He took additional time to explain the veterans discount.

  6. Rated 5

    I would like to commend Elizabeth Kurtz at the Lowe’s in Morgantown, WV store #0567. She provided excellent customer service to me during my visit and went above and beyond to help me during my visit! I would like to give her the highest rating possible.

  7. Rated 5

    I would like to commend Alycia at the Lowe’s of Greenland, NH. She helped me quickly locate 2 different types of tiles that I could not find. She was friendly and very competent in answering my questions. I would give her the highest rating possible.

  8. Rated 3

    Jerome was courteous and friendly always smiling He needs a raise

  9. Rated 5

    This employee named Manny he works at the tools department his number is 2905 he was a amazing help to my grandad and made sure we found everything we needed

  10. Rated 5

    We had the best experience at The New Castle lowes Location! Victor in Appliances helped us from start to finish making our purchase so easy, he explained step by step even went above and beyond to help us with a issue with our credit card. Rea in customer service did a wonderful job on getting our CC in working order as well. Victor and Rea we need more wonderful people like you, y’all made our first big purchase easy! I give them both a 10+! Thank you guys so much!

  11. Rated 5

    Theyrr from the ARNOLD, Missouri store.
    MattH and Jim

  12. Rated 5

    Matthew G and Jim were very helpful in purchasing and getting our snowblower into our car.
    Just very nice and helpful!

  13. Rated 5

    Cheri at the Grand Junction, Colorado store, was very HELPFUL when we purchased our washer. The customer service she gave was 5 star.THANK YOU CHERI,

  14. Rated 5

    Alex and Edward were awesome!!!

  15. Rated 5

    Mike Hoppel at Lowe’s 2474 in Spring Hill, TN was great and most helpful when we purchased our new Samsung refrigerator. Thank you.

  16. Rated 5

    Steven M. who works in doors at the Yonkers, NY store was fantastic. He was very helpful when I was ordering doors. He told me my options and made sure my order was correct before placing it. He was also extremely courteous.

  17. Rated 1

    This outfit is wrought with confusion. Horrible customer service. Three times trying to have a new range delivered to us. Once, the wrong type of appliances were loaded on the truck, promise of a call and delivery the next day. Today with a delivery window between 1:30 and 5:30 they show up before noon. Guess what, no one home. Now they won’t deliver today despite us waiting hours. Another promise of delivery tomorrow morning, I have no confidence they will show, but who knows. Lowe’s gets the zero star rating they deserve from me. Be smarter than I was and buy your stuff elsewhere.

  18. Rated 5

    great service from Cassie

  19. Rated 5

    great service

  20. Rated 5

    Great service from Cynthia

  21. Rated 5

    The delivery was about 2:00 pm today 10-12-22, The two guys did a great job setting up both the washer and dryer . Also hauled away the old ones , both of which do work!! The 3 prong plug that came with the order was not given to me , they keep it in the truck & used the 4 prong plug that Mark sent down to us yesterday from the Lowe’s store in Lancaster. My wife really likes both the Washer & Dryer and the two gentlemen were very good at whet they do. Sincerely Victor Hecht Order #448098476

  22. Rated 5

    I received excellent service from Trina at the parkville store-she is a credit to your company- you need more like her

  23. Rated 5

    My Frigdedar refrigerator was delivered 10/08/2022. The driver, Jeremy, and his assistant, Logan, were very professional and very efficient.
    Mary Pollard

  24. Rated 2

    The men’s bathroom at north lakeland fla locations were disgusting. Toilets dirty,floor dirty,toilet paper holder broken,paper tile holders broken ,one sink didn’t work, someone spit chewing tobacco in other sink bathroom looked like it hadn’t been cleaned in days.

  25. Rated 5

    James, store manager in Starkville MS is great. In the last 6 months I have spent over $30000.00 at different Lowe’s Stores, I never been treated like a value customer before I met James. He was so helpful and I appreciate him taking time to assist me. Please take care of your employees who take time and patience with Lowe’s customers. Thanks you James.

  26. Rated 5

    I want to commend Brady at the Highland Heights store for his excellent customer service. I was there on September 24 and he helped me with questions about windows. Brady went over and above the call of duty and is one of your best employees who I have dealt with. Thank you, Brady!

  27. Rated 5

    Imani and Daniel gave us the best customer service! Looking for cellular blinds and Imani was terrific! Very helpful, knowledgeable and professional. Had to return for advice on how to out the caps on and again both were great. They made our shopping experience so satisfying. Thank you Imani and Danielj

  28. Rated 1

    I experienced a very horrible customer service I drove over 55 miles to get the products after I speak a representative over the phone confirming the price and the item that they have once I showed up after spending one hour and 30 minute drive they told me they don’t have it I was very disappointed by the way this is not my first time I had the same poor customer service different location I will never Shope lowes ever again but will sprayed the feeling that I had today to everyone that I know.

  29. Rated 4

    Tonight I almost returned my products and went to Home Depot. I ask the young man checking me out for help loading 50 lb bags . He called someone then ignored me and was watching his personal phone. I ask again after waiting a while. Still no one so I called the front desk and ask them to send someone still nothing.
    I finally walked down a isle and ask a man that works there named Gary he sad sure he would help. The young man at check out counter just ignored everything. It wasn’t busy at all in the store. My transaction # is 88705581 and sales # S2643LR1. Store 2643 terminal 1.
    I work all day and needed to get home. I’m in the middle of a renovation and have bought a lot of your product.

  30. Rated 5

    I would like to say how extremely greatful for the service from the salesmans by the name of Tyler in flooring and Josh or Jeremy (Asian guy) in appliance both at your Colerain location both of those young men were humble enough to tell me that the customer service they were providing was not for recognition but it was just their jobs to meet every customer satisfaction. I’ve never seen anyone that went every mile to make sure we were completely satisfied. From getting down off of a lift to help to walking to walking up front to use another computer to make sure the transaction got handled correctly and promptly I can go on and on about these guys and then I crossed the path of Franklin the material delivery guy who was also sensational in regards to his patience and skill set making sure my supplies were place in my garage where I wanted it and how I wanted it.. PLEASE RECONIZE ALL THESE GREAT EMPLOYEES WITH SOME KINDA SPECIAL RECOGNITION FYI I HAVE A HOME DEPOT CREDIT CARD AND NEVER USED ONCE FOR MY HOME MATERIAL NEEDS NOT SAY I WON’T BUT THESE GUYS HAS MADE IT EXTREMELY HARD TO PROVIDING THE CUSTOMER SERVICE THEY DID.. I WILL CONTINUE TO SHOP AT LOWES AND WILL REFER AS MANY CUSTOMERS AS I CAN.. THANKS TO JOSH/JEREMY. TYLER AND FRANKLIN… sincerely Mr & Mrs Young

  31. Rated 1

    Is it possible to give an employee a 10 on the survey

  32. Rated 5

    Sierra and Devon were Amazing the amount of customer service that they displayed was beyond satisfactory. Sierra helped me gift my daughter her first washer and dryer for her first new apartment, very patient and kind. I Love it although the delivery was a day late I am aware that that the warehouse and the store are two different surveys. But Thank you Sierra

  33. Rated 1

    Waited all day for a refrigerator delivery. No call no show! Very disappointing being that I sold my used refrigerator to someone who drove two hours to pick it up. When I called the next morning I was just given lame excuses and never an apology. Unacceptable!

  34. Rated 5

    Our refrigerator was delivered to the Martinsville Indiana area by The Boyd Brothers …. they were excellent

  35. Rated 5

    Dwight and Rob did an excellent job delivering my new refrigerator on August 22, 2022. They were efficient, polite, and got it set up for use.

  36. Rated 1

    On May 4th, 2022 my daughter and I ordered five windows from LOWE’S OF RENO, NV – Store # 0321. On June 11, 2022 I paid $5,068.38 for the windows and the installation. The contract stated that the installation should start on July 19, 2022 and should end by August 19,2022.
    On August 20, 2022 I called the Lowe’s Reno area installation office, I was told that they are waiting for the permit from Reno city and they expect the permit to be there by the next day.
    I waited three days and called again, I was told that no permit yet, and they would contact the company who is supposed to install the windows, (Premier Services Group from Oregon) and would update me the next day. No one called me back.
    After three days I called again the install office, they told me that I should contact myself the installation company and gave me their phone number. Also, promised me that they would try to contact them too and keep me updated. No one called me back.
    After several trials I was able to talk to someone from Premier S.G. installation department. They advised me to call their permitting department.
    On August 5, 2022, Megan from the Premier S. G. told me that this company has no license to install windows in Reno, NV, they have license for Nevada, but not for Reno… She told me that she would file for license, and they should get the license in less than a week and after that in a day or two they should get the permit from Reno city.
    I waited almost two weeks then I tried to contact the permitting department, but they don’t reply to my emails and don’t pick up the phone.
    I called the Lowe’s Reno area installation office, they told me that they are waiting for the permit… I told them that the Premier S. G. told me that they have no license to install windows in Reno, NV. They apparently looked it up and said that this company has license for Reno and they can’t do anything until the permit is not uploaded in the system.
    I paid Lowe’s $5000+, why don’t they do their job and make sure that the windows are installed?

  37. Rated 1

    I went in to purchase a storm door and after being told by the manager five times someone was coming to help she finally tells me the person working there wouldn’t be in for another two hours. She could have just said that instead of constantly lying to me. Needless to say I left without the door. Seven days later I go to another Lowes and the same thing except this time I’m upset and I’m not leaving without a door. Once I state this a lady helps me but I don’t get the color I want because she doesn’t know how to change the price to honor the sign in the store. It’s been two weeks and it was to be delivered to the store yesterday. Would you believe me if I said they don’t have an ETA and all they can tell me is they sold me the door. Really, all those commercials about customer service wow! Once I get my door I will step in a Lowes again! That was the worst two experiences I’ve ever had spending my money. I hate them now!

  38. Rated 5

    Very great help with everything i needed

  39. Rated 5

    Darrel at store 159 in plumbing is the best lowes employee I’ve ever had the pleasure of coming in contact with. That man needs a damn raise

  40. Rated 5

    I would like to thank Becky in customer service at store #2361. June the 10th my daughter and I went into the store concerning a delivery gone bad. Susan and Peggy tried helping us but it took Becky to totally solve the issue. She went over and above to help us and we had our door delivered the following day. If I could rate her higher than a 10, I would.
    Thank you for having a dedicated employee like her.

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