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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.53369votes

  1. Rated 5

    Very great help with everything i needed

  2. Rated 5

    Darrel at store 159 in plumbing is the best lowes employee I’ve ever had the pleasure of coming in contact with. That man needs a damn raise

  3. Rated 5

    I would like to thank Becky in customer service at store #2361. June the 10th my daughter and I went into the store concerning a delivery gone bad. Susan and Peggy tried helping us but it took Becky to totally solve the issue. She went over and above to help us and we had our door delivered the following day. If I could rate her higher than a 10, I would.
    Thank you for having a dedicated employee like her.

  4. Rated 5

    Pedro , 1001 west Oakland park Blvd Fl gave me the best customer service I have ever received from your store. Thank you Pedro

  5. Rated 5

    Larry Hendrix at Carrollton Lowe’s always goes above and beyond to help in anyway he can. Great Employee

  6. Rated 5

    Eric , at the vestal NY store was very helpful along with knowing his business! Salesman 1695424

  7. Rated 5

    Employee from Lowe’s (vicente) great employee very helpful knows his job.

  8. Rated 5

    Lebanon M0: Want to thank Ashley for helping me load in garden center

  9. Rated 5

    Lowes in Corpus Christi I really appreciated the assistance that Chris in the appliance dept gave he help selection and delivery information. The next day Steve and Robert delivered my refrigerator delivered and was great in the installation & cleaned up. I would say these two men were the best. R

  10. Rated 5

    On a busy day Ashlyn helped me so much. She was a great cashier. Help timely service and smile made my day

  11. Rated 5

    Jane was so helpful! I wanted to give her a 10/10 for helping me out when I left my wallet at home and needed to get a purchase done. We found a workaround and I managed to pay using my phone!

  12. Rated 5

    Lowes of N.W. Amarillo TX #2801 We had our refrigerator delivered today by Chris and Jordon they were outstanding and the best service I have had in many years. They gave us a complete run down on how to operate the refrigerator. You should hire more employees like them

  13. Rated 5

    Johnathan great asset to your company. So polite and helpful. Very dedicated to his job. Should be a leader in management. Awesome in customer service. Top notch in my book for sure. Lowe’s in marrero, la.

  14. Rated 5


  15. Rated 5

    I give David F. In elections and plumbing a 5 star rating he was very informative polite and helpful he has waited on us on 2 different occasions we look forward to shopping at Lowes as we have many projects to complete and we will be looking for David to help us also we thank Gary for helping us load our truck

  16. Rated 2

    Saturday 4-9-22 the worst service I have ever experience there were people with Lowe clothing on in huddles talking people waiting for help we were in store for over a hour waiting on someone to get to the high shelf then another 39-45 minutes waiting for help to load . I called out to Cliff lowes employee thank God he was working he loaded up so we could finally leave. I would give the store a one star ⭐️ Only because we did get out in the same day we went in

  17. Rated 5

    ALEXANDRIA ,Louisiana store. GARDEN DEPT……up and beyond customer servjce by Scott Smith.

  18. Rated 5

    Tim a delivery driver was very friendly and helpful this morning I had a order of 135 sheets of drywall and a little trailer and he said he had a load to drop off in ocilla where I was going and he said he would drop the rest of the drywall so we would not have to make 5 trips. That deserves some recognition that’s a great guy and the kind of person I want to deliver my goods Thanks Tim

  19. Rated 5

    Lamar and Chase delivered and installed my dryer…..they were both 10’s….so good and so helpful……Also Sincha, an overseer was with them and he was also very wonderful…..it was a great experience

  20. Rated 5

    Went to the lowes on 12276 andric lane Orlando Florida and had an amazing experience with an employee by the name franky, an absolute 10/10 extremely helpful, polite, and I would definitely go again and request for him to assist me again.

  21. Rated 5

    Went to Lowes for shelving, work lights, socket adapters, and more. At checkout the computer was having a lock out, Shirley saved the day: after several other people tried, she was sent for. It took almost 10 minutes getting to the help desk and getting the system up and running. She kept apologizing for the problem. I’m glad she was there.

  22. Rated 5

    Went to sierra vista, az Lowes to purchase some items to install gutters. Very confusing but Jeffery was very helpful. Appreciate the customer service.

  23. Rated 5

    Patrick at the Austin Lowes on Shoal Creek was so helpful. He loaded things, found prices and was so cordial. Great employee

  24. Rated 3

    The sales team at Lowes on Smoky Park was extremely helpful and friendly. The delivery driver was courteous and very friendly. I had a great experience with both. However when I logged onto the lowes@express. medallia.com, I found this survey very invasive to my privacy. The Lowes purchase has absolutely nothing to do with my health, age, and personal preferences in this household. I was offended by some of the questions asked and stopped the survey. Lowes needs to reconsider this survey and stop this immediately.

  25. Rated 5

    Azaz was courteous helpful and friendly, appreciated the service very much!

  26. Rated 5

    Lowe’s. St.Marys, GA
    I recently placed a very large order. Upon review of the order the next day the lumber amounts were incorrect. Only one piece of lumber was added instead of the amount needed. Example: 1 instead of 48 – 2”x10”x8’. This was a pick up order and getting back to the store to correct this was impossible. I live on an island and getting to the mainland is a production. It had to be done by phone. Joe and Darnell were terrific. They both handled the changes to this order with speed and professionalism. I expected the worst and got the best. Thank you.

  27. Rated 5

    My husband and I went to Lowes in Plattsburgh NY on January 19th and Fran helped us find what we were looking for and had amazing customer service skills. We are gratful for employees like him.

  28. Rated 5

    Wanna say Jerry who works for the Lowes store near cary crossroads was a fanatctic person in helping us find the right set if tools for our use, many thanks for the respectful and professional team member.

  29. Rated 5

    Marc ID #: 139929 024220 060887

    He was extremely helpful with us. He took his time to even teach us how to use the snowblower. Marc stood outside and waited with us while our ride came, and helped us load it onto the truck. It was not even his department, yet he went above and beyond to assist us.

  30. Rated 5

    Jaime (ID 75p3367) was extremely helpful and friendly, greatly assisting me with the purchase of a new LG clothes dryer. I was impressed. [Store 265]

  31. Rated 5

    Steve at the Butler Lowe’s was the most kind – helpful and gentle man that I have had the pleasure of dealing with in any store for a very long time. I give him a 10 but if were possible I would rate his helpfulness as a 20+

  32. Rated 5

    Aurora at the Home Decor Department at your Staunton, VA, store is the best. Exceptionally smart, she is also very well acquainted with your products (she used to work in hardware). She listens, considers, reflects and then provides first-rate information. We love her. Plus, she deals with customers with a very positive, welcoming demeanor, wonderful personality.

    Frankly, with her farm background, very practical, very grounded, she is really the ideal employee for Lowe’s. She is really extraordinary. And this view is shared by many who deal with her–our designer, our builder, etc. We’ve all talked about her and her incredible competence and helpfulness. She’s absolutely the top.

    Dennis Murphy/Deborah Sullivan

  33. Rated 5

    coop is fabulous at cville lowes appliance center..rate him a 10!!

  34. Rated 5

    Went to Lowes in Indiana, Pa. to return a set of gas logs. Terminal 27 Store manager Bill Tetkoski. The employee brought the return into the store for me (very heavy). The cashier was very helpful in getting the return done and in buying a new one. Same employee took new one out to car for me. Very helpful and nice. I appreciate workers with their attitudes, makes everything a little less stressful Thank you! I give them all a 10.

  35. Rated 5

    I give Lowe’s Outlet #3568 a 10 on costumer service. Dennis 865560was very helpful and knowledgeable in helping me decided what appliances to purchase 11/26/21

  36. Rated 5

    Appreciate Kiki at Lowe’s #1595! She identified right away that I was charged too much and refunded the difference!

  37. Rated 5

    Kiki was exceptional today. She was able to identify something rang up incorrectly and promptly took it to the service desk and refunded the difference. She went above and beyond! Thank you so much!

  38. Rated 5

    found what I needed staff is more engaged walking me to the items I am looking for

  39. Rated 5

    I purchased $285.96 worth of Dewalt power tools at store 1543, on 11/18/21.

    I made this purchase at Lowe’s because of your sales associate (Minh). He searched the store until he found exactly what I was looking to buy.

    And, he made sure that I got a good price for the items, including my military discount.

    GREAT job. Give him a raise. I have never receive better service at Lowe’s, and I buy all of my homecare, and building products at Lowe’s.

    Should get a 10, instead of 5.

    I’ll be back!


  40. Rated 5

    I had a wonderful experience today @ Lowe’s in Latham. I needed a 3/4 inch piece of plywood cut to match cabinet/countertop and AJ did the job for me & it was perfect! Thank you for helping me with a smile!

Survey Discussion