Lowe’s Customer Satisfaction Survey
Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.
Lowe’s Customer Satisfaction Survey Guide
- Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
- Select the language you preferred to use from English and Spanish. Click the “Next” button to continue
- Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt
- Answer questions about your recent visit to the Lowe’s and provide your feedback
- You need to fill in your personal information for the purposes of the sweepstakes
Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.
About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.
Reference Links
- Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
- Lowe’s Customer Satisfaction Survey Official Rules
- Lowe’s Customer Satisfaction Survey Winner List
- Lowe’s Official Site: www.lowes.com
Just in the store, clerk was rude and extremely short. Not helpful. We as customers are not trained on your self check-out and sometimes a little patience in explaining would be nice.
Lowes #1537, 1401 South Boulder Hwy, Henderson, NV 89015. My husband purchased a Dewalt saw and did not realize that you could get it free if you purchased the Dewalt powerstack 20volt 2pack for $199.00. After seeing the ad, we went to Lowes to see what could be done. The first girl at customer service stated there was nothing she could do, since we did not have a recent and we would be trying to get the batteries for free. However, Bill from tools saved the day! Bill allowed us to return the saw, purchase the 20volt 2 pack and receive our existing saw for free per the sale/special limited time offer. Cindy and Franciso rang up the sale and we were out the door. What seemed like a very disappointing experience at Lowes, which we purchase everything from, turned into a great experience since Bill stepped up. My husband owns almost every Dewalt tool and all purchased at Lowes. We cannot thank Bill enough. Bill truly needs to be recognized as an outstanding employee and deserves a raise. Good Customer Service is hard to find these day. Guy and Brenda
Hunter Lacey from the 7225 S Olympia Ave W Tulsa Ok store was very friendly. He helped me find the product I was looking for and even gave me different suggestions on product. He helped me to my car with my purchase and kept a smile on his face the whole time. I am very appreciative of his service and believe he deserves a raise for his good actions.
Christopher Mc elgunn working at Lowe’s 1618 in Weymouth ,MA is very professional sales person doing his best to satisfy customers ,he has the leadership abilities to solve any issues with a very calming manners,the store lucky to have him , thanks Chris for all your efforts, despite the issue I had i am very pleased with your service,
Larry in the paint department was great helping with everything I needed
Love going to lowes and working with Andrew S He’s so helpful and makes shopping easy.He represents your store with the utmost respect.
Delivery went great.everyone made my washing machine purchase .Great.
Thank you.
Freda at York Lowe’s so helpful help me set up all the piping for the pressure tank under the house and she’s helped me before and she knows what she’s talking about and very very helpful
A guy named Jim at the Lowe’s home improvement center in New Castle help me tremendously and was a good testimony for a leader, I believe he has tremendous leadership abilities thank you God bless PS he was on the afternoon shift!
Me and my wife drove to Kissimmee fl to buy a trailer. The people helped us like it was nothing.
The names are, April, Ashley and Mike. By far the best customer service, these people are what make us come back. Your company is number one.
W
I drove 90 miles yesterday to the nearest Lowes store in Rapid City, SD to buy a new washer and dryer, a $2,500+ purchase. That was the store that sold and delivered all of the kitchen and laundry appliances to my then-newly-built house in Newcastle, WY in 2012. The sales rep was writing up my order but stopped cold when he realized that my home is outside Lowes new (and, so far as I can tell, unpublicized) restrictive policy limiting deliveries to a 75 mile radius of the store. Thanks so much for wasting my time and gasoline money on a fruitless 180 mile roundtrip drive to your store. Rest assured that, so long as Lowes maintains its very limited delivery policy, I shall never visit any one of your stores again.
Antoine and Tre delivered are washing machine 03/03/23 and they were extremely nice and helpful. 5 rating
Why do people knock over mailboxes and not tell you? I went to Lowe’s tget materials. Steve asked if I needed help and brought me to concrete isle. Where I denied help with the
Becky at the Lowe’s 1990 in Brevard NC , gave me valuable information to help me repair and refinish a table for my home. She was pleasant and very nice. She is an asset to the store. I will ask her for help when I visit again. She has helped me twice this week.
Visited Middletown, Delaware Lowes for a special piece of Molding. Had the item on my phone that it was from the Lowes website. I found the item, but the price showing at the store was not the same. Got several associates to assist me before the dept. manager arrived and I explained the problem. He was determined not to honor the price that I had on my phone. The item was listed at $19.98 and the shelf tag was showing $63.98.. I explained to him that I figured that someone had made a mistake and that I only wanted 1 piece and not 10.. When I knew he wasn’t going to honor the Lowes website listed price, I asked for the store manager.. The manager, Ron showed up and I explained the problem. He also began checking all their data and couldn’t where the page was that I had. It was definitely Lowes page and it was showing sale price good until Tuesday, 2/28.. After about 5 minutes he decided to take care of me if I would give a score of 10 on my survey. My receipt didn’t have any info or 18-digit number to enter. I will give this store and Ron a 10+ for handling this issue. He was very courteous the entire time I was talking with him. He went to the checkout with me and the adjustment was made. Outstanding job, Ron.
Thanks for taking care of me with honoring the price on their link..
I filled out my survey but it only asked about in-store service not delivery. The men who delivered my new stove and removed the old one work for Pilot delivery and their names were Parris, and Cliff. Wanted to say that they both were very courteous and friendly during delivery. Cleaned every scrap left from delivery. They deserve a raise!!
This is a dupe entry. My initial review was supposed to be a 5, NOT a 4!
I would like to commend an employee named Ed Rhonde. My receipt is older than 7 days so it doesn’t work when I enter the code on the satisfaction survey.
I went to Lowe’s and asked Ed if he could adjust the paint color I had bought on 2/5/23, that i brought with me, because it’s a lot darker on the wall and is ugly. He added more white or did something and I got a different color, more close to the color I was wanting.
Ed was so very polite, courteous, friendly, helpful, and smiled the entire time. He was most definitely a joy to work with, and offered suggestions, helped me with the color, and was overall just an awesome guy with a very sunny attitude. Please ensure this post gets sent to Lowe’s management. I don’t always go online to commend an employee, but his exceptional customer services most definitely deserves to be recognized. All employees should be modeled after Ed and his work ethic. I could not be happier with the service I received, and I hope to see his smiling face every time I go to Lowe’s, and will always stop and say hello to him. Keep on keeping on Ed, you’re fantastic!!!
Please note I went to the St. Charles MO Lowe’s on 2/23/23, and my initial ID on my receipt dated 2/5/23 is 670137105770366354. Ed was not the person who assisted me on 2/5/23, but I thought this info may be helpful to recognize him. Store 1057.
I would like to commend an employee named Ed Rhonde. My receipt is older than 7 days so it doesn’t work when I enter the code on the satisfaction survey.
I went to Lowe’s and asked Ed if he could adjust the paint color I had bought on 2/5/23, that i brought with me, because it’s a lot darker on the wall and is ugly. He added more white or did something and I got a different color, more close to the color I was wanting.
Ed was so very polite, courteous, friendly, helpful, and smiled the entire time. He was most definitely a joy to work with, and offered suggestions, helped me with the color, and was overall just an awesome guy with a very sunny attitude. Please ensure this post gets sent to Lowe’s management. I don’t always go online to commend an employee, but his exceptional customer services most definitely deserves to be recognized. All employees should be modeled after Ed and his work ethic. I could not be happier with the service I received, and I hope to see his smiling face every time I go to Lowe’s, and will always stop and say hello to him. Keep on keeping on Ed, you’re fantastic!!!
Please note I went to the St. Charles MO Lowe’s on 2/23/23, and my initial ID on my receipt dated 2/5/23 is 670137105770366354. Ed was not the person who assisted me on 2/5/23, but I thought this info may be helpful to recognize him. Store 1057.
Joe in Bardstown Lowes is amazing! Ty so much for all your help
just want to thank Pete for helping me today. I couldn’t find the screws and nuts that I needed and Pete saw me looking and he came to me and asked if I needed help. I was really grateful that someone was around to help me because I was about to leave the store without the items that I came in the store for. Thank you Pete for your kindness and willingness to help me. May you have a Blessed day and the rest of your weekend.
Pree in appliances was very helpful and kind in working with us. We had a terrific experience.
Rebecca at the Lake Jackson, Texas store went above and beyond to get my credit card application to go through and then getting my items rung up so I could get my card discount. She had to work extra hard because the machine was not working correctly and she had to keep reentering the information.
Just like to thank associate Sabrina for her help.
rated 5
My Whirlpool gas stove was delivered by Kate and Shawn . They took great care in removing old stove and installing our new stove .Thank you Kate and Shawn.
Best customer service I had today. I thank you, Anna, for being so nice. Keep it up, we’ll appreciated
I’d like to thank Lucero from the Aurora, Colorado store, 1730. He went out of his way to enable my wayward order to be delivered to me in California. I thought for sure it had disappeared but, no, there was Lucero to the rescue. Thank you so much for taking pride in your job, Lucero. Lowe’s is lucky to have such an industrious and thoughtful employee. My best to you. Cathy
I bought a chipper online in December 2022,it took 2 weeks to deliver. Upon the third use in January the drive shaft sheared off. I Tried multiple times to contact the manufacturer (Power smart) they NEVER answered their phone. Took the item to Lowes who refused to help and said that ,I have to go through the Manufacturer. The Manufacturer’s website says if it was bought through Lowes it has to go back to Lowes. I contacted Lowes customer service who gave me a case number and said “take it to the Lowes store near me”(Melbourne,Fl). I took it in and the Assist. Mngr. asked if I paid $100.00 more for the extended warranty. I did not (mind you this is still January). He stated that the policy is 30 days, and at this point February starts tomorrow. Now, I AM NOT TRYING TO RETURN THE CHIPPER, I WANT IT FIXED. He stated that they would send it out for repair BUT, I WOULD HAVE TO PAY FOR THAT REPAIR. I have been a loyal Customer for over 20 years,remodeling 3 homes exclusively through Lowes and THIS is how we are being “cared for”. My loyalty stops now. Customer care is NON EXISTANT.
Shannon, with customer service was doing other duties when we asked for help in the lighting dept. Shannon, was quick to respond and his help and suggestions was vey much appreciated. Thank you Shannon !
Gary our delivery driver from Retail Direct is great. He always calls ahead and helps to make the deliveries safe as well as quick. He is professional, courteous and polite. You should consider him an asset to your company!
Had a washer and dryer delivered , terrible experience , they told me I needed extra parts , didn’t include the part I paid for and could’nt get it installed , Had to go to Dartmouth store and had to call myself to arrange delivery again . They showed up one person didn’t speak English and the guy just happened to have the part I had , but wasn’t told to bring it Was mot impressed with either team , didn’t even show me how it worked .
Superior customer service at the South Bend, Indiana location. Suzanne from the service desk, and Morgan T. from flooring provided me with caring and knowledable guidance in both of my situations. Please acknowledge their exemplary customer service!! You do not find this type of dedication to one’s job in too many places anymore.
Great customer service at 47th Street East in Palmdale California by Garbon, Leroy, Jorge and last but least Lillian. They go above and beyond to help you with your needs.
Matthew Fry who works at Lowes in High Point NC is a really good worker. He helped me out with an order and was kind and understanding. He deserves some recognition.
customer service good until checkout !!!!!!! NO CHECKERS!!!!!! the kid at the self checkout was ok, but would not connect me to the manager– no bags for the 16 items I had — the kid got the flimseyest bag I have ever seen and helped put the stuff in the cart— the bag then broke in several spots as putting it in car. Could not pick it up at home — had to get a bag from home to get stuff into house !!!!!!!!!!!! This is not new there have been no bags and no checkers before. This manager needs to be replaced and the policies reviewed now!!!!!!!!!!!! I would like to speak to someone over Armando Valenzula who is listed as the manager on the ticket. above on this survey are things to check off but they are not readable on the computer screen!!!!!!!!!! I have spent a lot of time and money in this store , but I do not intend to return until someone tells me things are fixed!!!!!!!!!!!!!!
I was shopping for an entertainment center with a fire place. After making several phone calls to No avail, I drove to the store and asked for directions to find this item.The nicest young man stopped what he was doing and gave me specific directions for this item. He later came and loaded it and helped me to the front. He sure did improve my opinion of Lowe’s Customer Service. Come to find out he was one of the managers. Happy s name is Codey. It impressed me that he didn’t think himself above helping a customer himself. Great Job Codey. Thanks and I Love my purchase. Thanks to you, I will be back.
While at Lowe’s design center I was helped by Associate Robert Cannen. He was so patient and helpful. I cannot say enough
While shopping at Stonybrook N.Y. lowe’s store I found an extremely helpful employee in plumbing. His name is Shawn he gave all the information u needed . This was on January 2nd at approximately 3:30 pm
I can not get the Hillsboro Lowes to simply sell me a MVP order without 5 calls and ordering the items 3 times. Lowes reach out to me.
Nate or Nathan at the Kanawha City Lowes deserves a big hi-5 and spotlight for demonstrating his readiness to respond to issue we had with our order. In our case i assume the cashier made a mistake and i did not catch it when a delivery fee was charged but no actual product was scanned on a long await Christmas gift for my husband.
I was almost certain i was going have my Christmas Day ruined by the foul up, when someone said we have no more of the craftsman tool boxes to guarantee drop off before the 25th . But after i explained the situation , Nate said i will drive to the next store to assure your delivery of the gift ordered on Dec10. I did not have to jump through anymore hoops after the ordeal and sure enough he even called to confirm at the end of the day that the transaction between the stores was complete.
I cant explain how rare it is in customer service to see someone not directly involved in the problem to swoop in to resolve and save the day. Thank you for this positive experience and I hope he rubs off on the new recruits.