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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.52829votes

  1. Rated 1
    says:

    We are avid Lowe’s shoppers, we went to Lowe’s on 1655 W. FM 646, League City, Texas 77573 top purchase a storm window, gave the pro service guy the dimensions. When we arrived home we noticed it wasn’t the same as the one we bought a few months ago. We called the Lowe’s in Spring Texas and asked if we could return it, they told us yes, only to find out when we arrived that we could not (strike two) so we had to drive back to the the Lowe’s where we purchased it, which is about 30 from my house!!!

  2. Rated 5
    says:

    Wendell Sensing and Brent Jarvis delivered refrigerator today and we couldn’t have asked for better service. Thank you again!!

  3. Rated 5
    says:

    Two guys from Roseburg Oregon Lowe’s delivered a washer and dryer to my apartment and did an amazing job. They hooked every thing up and then went above and beyond by taking all of my garbage and boxes off of my back porch throwing them away for me. They didn’t have too but they did it anyway. Thank you! I believe there names were Rob and John (hopefully I got the names right).

  4. Rated 5
    says:

    Went to Lowe’s in Fayetteville.Ga
    Debra and Millard in the paint dept was absolutely amazing They didn’t just say over there they walked us to the product and was so knowledgeable. So impressed.

  5. Rated 5
    says:

    Tanya M. and Brittany M. at the Goose Creek, SC were extremely helpful in setting up my contractors account. I wish more businesses had real people to assist their customers. I truly dislike automated systems.

  6. Rated 5
    says:

    HELLO…TOUGH TIMES…BUT, WAIT…LOGAN, WHO WORK IN CUSTOMER SERVICE, LOWE’S, ALPHARETTA, WENT OUT OF HIS WAY TO BUT 8 KEYS, EMERGENCY AT OUR AMERICAN LEGION, CLOSE-BY..I.D. 104919 166820 836731, 03/20….HE WAS NOT THE CASHIER, WHO, WHEN ASKED FOR A DESERVED MILITARY DISCOUNT, FORGOT, REPEATEDLY, TO APPLY IT…”GO TO CUSTOMER SERVICE”…USELESS, AND RUDE…ANYWAY, CUDOS TO LOGAN…PAY RAISE? THANX…678 602 1457…BYE….OH, GOT ANY DEALS ON PATIO HEATERS..PIPE GAS, NOT PROPANE TANK…TO KEEP USE OLD MILITARY FARTS COMFORTABLE…

  7. Rated 5
    says:

    Mr. Akbar at the Gilbert,AZ location was very friendly and helpful with assisting me with a home project that I needed to find several items this past weekend.

    He provided me with ‘EXCELLENT’ Customer Service and that is so hard to find these days.
    Keep up the good job Mr. AKBAR and keep on smiling!

  8. Rated 5
    says:

    Very good customer service

  9. Rated 5
    says:

    Becky in the paint department at Lowe’s in Martinsburg West Virginia is outstanding and did a great job taking care of my problem

  10. Rated 5
    says:

    Jackie was awesome at the Marquette lowes

  11. Rated 5
    says:

    First let me say that I am not related to this employee. Lowes, don’t every loose this employee. He is outstanding. we purchased a washer and dryer last week, Yasawa was the only employee on duty since another had called in sick. He took care of three customers at the same time, while taking phone calls and looking up repair number for customers. He never lost his control or temper. He was three hours late in taking his lunch, he was the most pleasant helpful person I have had the pleasure of dealing with when purchasing from your store. And when we went to customer service to pay for our appliances they could not find our order, they sent us back to him and he assured them it was in the computer. This went on for a half hour until Yasawa checked and saw that they had our name spelled wrong. He is amazing, I can see him one day being Store Manager. Very informative, only on the job two weeks we were told by customer service when I praised his work. Thanks Yasawa. I think his name is spelled wrong.

  12. Rated 1
    says:

    I usually love Lowes but today the manager was a joke. I had a return and a order pickup. I was in line at the customer service. Two registers were open and 4 clerks standing in back of them doing nothing. One of the registers closed even though they had three people still in line. One lady left she was so tired of waiting-this while 4 clerks were standing there talking to each other. At first I thought maybe they were not trained to do customer service. So I walked up and asked to speak to the manager. One of the girls said I am the manager and asked what I needed. I said I was wondering why everyone is standing there and one register was closed when there is still 2 people who need to be waited on. She said that the girl on the register would be right with me and walked back a few steps to keep talking to the other clerks. I was a little upset since I have never had that kind of treatment at Lowes. I mean they are not busy, they have all these employees standing around, but they cannot wait on the guests there. Very very bad customer service. I would say worse then Home depot’s customer service. The only reason I go to Lowes instead of Home Depot is because they had better customer service, they are alittle higher but it was worth it. Now I am wondering if that is the case. This was March 20th at 5:43pm in the Turlock, CA store, so whoever was the female manager on duty should be called out on this.

  13. Rated 5
    says:

    Great experience!

  14. Rated 5
    says:

    A note of appreciation and Hats Off extended to Ms. Kati Zachar! What a pleasant interaction at onset with a successful close! We went into to our Lowe’s looking for a complete kitchen and utility appliance set and were fortunate enough to come across Kati. She welcomed us graciously and asked our interests / needs. We had an idea going in but with such a wide selection available – guidance from a viable internal resource was much welcomed. Ms. Zachar walked us through each item we were interested in purchasing, providing insight to each brand (what fit / didn’t fit what we were looking for) and walked with us through the process. Kati was spot on in detail, provided keen insight to products and ultimately helped us GREATLY to bring closure to our appliance needs. The products were delivered well within the window provided by Ms. Zachar and the installation(s) … flawless. Kati reached out prior to each delivery sharing with us the appliance(s) had arrived, then the service delivering the products ensured complete and satisfactory closure.

    There are people working at Lowe’s dedicated to the company and dedicated to quality and to keep customers not only satisfied but returning. That is a sign they believe in what they do … Kati seems truly to enjoy what she does, and we appreciated her caring and knowledge base … strong enough to help walk us through the process to a conclusion we just absolutely love.

  15. Rated 5
    says:

    Tremendous experience! Intent upon arrival with a little research prior too, was to identify with, purchase and then have installed a complete window treatment upgrade to our home. We were VERY fortunate to work with Mr. Dale Crynock. Knowledgeable, witty, supportive, detailed all while exuding professionalism. His knowledge and listening expertise was the glue to provide bond to wants, needs and practical application. We left satisfied with service, selection and pricing … but it was deeper than that. It was the care extended … Dale was truly committed to ensuring we were satisfied and went one step further to share the pro’s and cons which we truly appreciated and cemented the sale. What a great experience … actually we went in a couple day’s later and Dale was at the entry way – we extended hand immediately, actually, each time we do go to our Lowe’s … we look around for him just to say hello, or ask for something specific in housing needs. It is people like Dale who exemplify the Quality Lowe’s embraces in presentation and reality. And it is people like Dale who help customers like us believe that the focus is one that is real!

    He’s been communicative regarding each phase, and even though we have not received them yet or had them installed, we expect nothing less than what we’ve already received – that being, accuracy, courtesy and care. We’ll be back … best compliment I know to give is exactly that, we’ll be back.

  16. Rated 5
    says:

    Dave in Hardware was amazing. He helped me purchase 16 handles for cabinets, that were delivered early . He has done to go up to the top shelve s for additional handles. Then has to go and get a bigger ladder, he was patient and very professional. He was a kind person, I wish all your employees were like him. Thanks also for hiring a veteran.
    Sharlene Haberek

  17. Rated 5
    says:

    I want thank Russ at Lowes on the East Trail in Naples Fl
    Russ went out of his way to assist me in the plumbing dept.
    thank you
    Earl Sackett 239 793 3143

  18. Rated 5
    says:

    I visited your Salem Va store and was greated be Marjene and a big smile. She was very helpful. She helped with my fertilizer purchased and told me which flower seeds would be best for me. Then Tyler helped me get the fertilizer and went with me to my truck and loaded it for me. An outstanding crew especially Marjene, wonderful. Thank you.

  19. Rated 5
    says:

    Service was awesome. It was so refreshing to have employees come up to me to ask if they could help me. And the checkout person was great too.

  20. Rated 5
    says:

    The person who checked me out was extremely kind and courteous, Joyceele was her name, she is the kind of personal that makes this store wanting to come back to, I would rate her a 10+11.

  21. Rated 5
    says:

    Carey Soderberg took the extra time to solved my problem of a broken wine cooler. She called the manufacturer and got the code they needed to replace the cooler . The ID code for her is
    180377 101340 771006. We have been a Home Depot customers but because of her we will be shopping here more often. She is the kind of person you wish everyone would be. We couldn’t thank her enough.

  22. Rated 5
    says:

    Vic in the lighting dept was most friendly and found exactly what we needed.

  23. Rated 5
    says:

    I am trying to do this survey & cannot figure out your website. J Carroll Manager Lowe’s Vallejo is absolutely AMAZING!!!!!!! No one could help us with finding toilet paper (lol) no one had an ETA of any arriving & he got some from home & brought it to us at home ♥️ He deserves a bonus!!!! God bless & thank you for world class service!!!!!

  24. Rated 5
    says:

    Misha was Professional and Courteous

  25. Rated 5
    says:

    Friendly people

  26. Rated 5
    says:

    I would like to give Martin solid 10 he was very courteous at checkout and seemed really good at in interacting with with his customers

  27. Rated 5
    says:

    Good service

  28. Rated 5
    says:

    We would like to thank Jessie P from Lowe’s in Zephyerhills for all the help she gave my husband and myself. She directed me to where to find damprid. She directed my husband where to go for some broken/warranty tools. She also showed me where to get mulch. This was my first time at Lowe’s here and was we are very happy with all Jessie’s help. I think she deserves a 10+. Thanks again for all your help.

  29. Rated 5
    says:

    I want to give Gary in the grill dept a 10 rating. He went way out of his way to help me. He was very kind and courteous. He even took the time to put my table top grill together! I have never had that happen before.

  30. Rated 5
    says:

    Chris and Mike are delivering my appliance now. Thank you!

  31. Rated 5
    says:

    I was interested in buying some stain & after speaking with Cyndi I decided to go with a stain gel. She was extremely helpful. Secondly I was looking at some spotlights and Chuck was helpful in showing me a couple of good options and I bought 3 of the lights. Lastly I had a problem at checkout because the price was rung up $2 each more than the displayed price on the lights. Ron was very accommodating in clarifying the listed price to the cashier & it was adjusted.

  32. Rated 5
    says:

    I want to give Briana a 10 rating as she went the extra mile to help us to find a light and tree wrap that no other associate did. She had to go to three departments across the store to do so!

  33. Rated 5
    says:

    I would like to give a 10 rating to Tom in the paint department at store number 0 1 3 9 Hermitage Pennsylvania. Tom is the greatest goes out of his way to help and is extremely friendly and courteous to customers.

  34. Rated 5
    says:

    best store to shop in employees makes you feel so good

  35. Rated 5
    says:

    going into lowes store amazeing how everyone of the employees make you feel welcome . nice smiles friendly hello tone of voice is very friendly when asked can i help you with anything im in the store atleast 3 times a day everyday . ty lowes from grant av aburn ny

  36. Rated 5
    says:

    Wow! What a great shopping experience in the garden section! It was very clean and organized. There was a gentleman that quickly offered his assistance, I believe his name was Simon.I will definitely return. Thank you Simon! This was at the Lowe’s in Tucson on Valencia

  37. Rated 5
    says:

    I would like to express my gratitude to a young man at the Victoria, Tx. location. Dalton is not just an employee, but a true Professional in his field. He was of great assistance and expressed great knowledge in his department. I hope Management understands how much of an Asset he is to the company. Thanks again Dalton!

  38. Rated 5
    says:

    Went to Thibodaux Lowes store and the associate in Paint dept. was Rashawn. She gave us great customer service. Also she was very helpful and very knowledgeable. She was great at helping us with knowledge about colors and types of paint which made our shopping experience great. I give her a 10 for the performance.

  39. Rated 5
    says:

    Came to Lowe’s today and shopped in the outside garden area and if I could give Brandon more than 5 starts I would he was extremely helpful and enthusiastic, every question i had he knew the answer and he followed though with helping me buy more stuff for my yard outside such as mulch, pebbles, and plants and I can honestly say my yard looks great thanks to Brandon you guy have a great employee working outside garden

  40. Rated 5
    says:

    Lowes bullhead city az bought new frig tammy that sold me it was the greatest had the best time took care of everything i needed hard to express how grateful i am no more home depot we’ll worth the drive from Kingman the delivery guys were also great timely and professional thanks

Survey Discussion