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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.52327votes

  1. Rated 5
    says:

    On Sept.14, 2019, I was in store#1022 looking for plumbing parts. Tom in plumbing was EXTREMELY helpful helping me find all the parts on my list- ( I’m a woman, sent by a man who was on the floor of a basement crawl space doing plumbing repairs). Tom helped me with all the parts on my list. One part, which was the main reason I was sent to Lowe’s, was not available. Tom was able to take 3 plumbing pieces, put them together to create the exact piece needed. He made our day!!! All the work was completed by bedtime and water was flowing again!Sure made our weekend at camp great!!
    Thank you Tom in plumbing (in Watertown)!!!
    Maggie

  2. Rated 5
    says:

    Location Lowe’s at bell rd Nashville TN 38211

  3. Rated 5
    says:

    I was in Lowe’s on sep 14 needed doors for for new construction spoke with a Supervisors Misti and Kevin so nice and helpful answer all my questions and I purchase a door and fixing to go again tomorrow and buy some windows thanks with wonderful employees Lowe’s

  4. Rated 5
    says:

    I have been visiting lows for long tome but lately I been dealing with a girl name Stars at bell rd lock-in Nashville37211 super nice also she is vocation but still putting my order in from home and keep up with me by text make sure it’s has been delivered thanks to Lowe’s owner to be customer with low’s

  5. Rated 5
    says:

    Purchased a Chamberlain Garage DoorvOpener 9/11/19 . At the Lowe’s of BayBrook Webster Tx 19225 Gulf Fwy. Your Sales Lady was so helpful and nice. Her name is Susanne Sewell. Rating 5.

  6. Rated 1
    says:

    9-15-19 Sunday 2pm : Tried to find 2 – 8’ – 2” X 4” treated wood pieces to complete a walkway. Big problem…wood stacked so high and compact that I coul barely reach. Each piece I looked at up to about 15 pieces or so was partially rotten, splintered or defective in some way. I finally decided on two that were not 100%, but I had no choice if I wanted to complete my project before spending all afternoon looking for a complete piece of wood. Unbelievably frustrating experience and totally disappointing not to be able to find a complete board out of all the searching I did. Plus no Lowe’s assistance anywhere around.
    Cashier was polite, personal and professional.
    But products were all defective and almost impossible to get to. Lowe’s needs to make their customer shopping experience more user friendly.
    Too bad Lowes is the only big box available in Franklin, NC. I’ll have to drive extra miles to get to HOME DEPOT but it should be worth the drive to get a decent product and some reasonable assistance. Customers have to vote with their dollars to make any real impact and I plan to do that instead of making a complaint to local mgt. etc.
    Probably wouldn’t make a bit of difference at all anyway.

  7. Rated 5
    says:

    Eddie Stacy helped us today with tile for our bathroom at the Lebanon location, hands down the best customer service ever received at lowes!$$

  8. Rated 5
    says:

    Went to the Salina Lowe’s today to get a new stove they didn’t have the one that we wanted Cameron the sales person was fabulous and great answered questions and was so very helpful thank you Cameron

  9. Rated 5
    says:

    Great service

  10. Rated 5
    says:

    Raiser and Brian were the best delivery men , very fast ,knowledgeable and so nice and polite. Raiser came into store to report cancellation that day and told sales person would bring me the refrigerator I had chosen that day as it was in stock. 15 minutes after purchase Raiser and Brian were at my door with delivery. I was so grateful as to save food that would have gone to waste.I was at the Clarksville, Ind store and this is now my appliance store. Purchased a Whirlpool that was on sale another bonus!!!!!!! A 5 star for sure

  11. Rated 5
    says:

    what a great time at lowes today had a great amount of help in the garden center will recommend to all my fellow friends!

  12. Rated 5
    says:

    was very fast and easy sarah in the garden center was a amazing help in finding everything i needed will recommend to all my diy friends!

  13. Rated 5
    says:

    Thanks to Shane for a wonderful help an really helped

  14. Rated 5
    says:

    Very pleasant visit. Everyone very helpful and valued me as a customer. My first choice to find what I need.

  15. Rated 5
    says:

    Jeff was a perfect guide in helping me find a new Dryer, This took only a short amount of time this Sunday at noontime]

    I purchased a Whirlpool brand, in port because it was made in the USA and also got a discount of $201.00.The cost before tax was &698.00

  16. Rated 5
    says:

    Trish Ealey goes above and beyond to help all customers. I had to wait 45 min to get loaded and I watched her taking care of each one like they were personal friends She does a remarkable job even under stress. She needs help with getting order and loading them

  17. Rated 5
    says:

    Had a great experience at check out with associate Sharmaine is is always very polite

  18. Rated 5
    says:

    Ericka Barber at market st dc store was extremely helpful today in helping with an online purchase. I couldn’t leave without complimenting her service.

  19. Rated 5
    says:

    I normally shop at Home Depot due to location, however went to Lowe’s today at the 1604/Blanco location in San Antonio. The best service ever by their Cashier Joleen!!! I will be back. It’s great to be treated so kindly and with awesome customer service.

  20. Rated 5
    says:

    The gentleman that helped me out in hardware was very helpful in assisting me in selecting the correct chain type I was needing. I probably would have gotten the wrong one if he had not be there to ask if I needed help.

  21. Rated 5
    says:

    Want Thank Bobby (CSA) store 0077 he went above & beyond helping us as we had no idea what we really needed! all this while he was helping 3 other people & not once did we feel neglected we were amazed how knowledgeable & polite he was !! It was A most enjoyable experience just watching how hard he was working , also our item turned out great!! We will be sure to look him up again if we need help!! It is great to see people still trying to earn A day’s Pay !! God Bless him !!

  22. Rated 5
    says:

    Archie was not only helpful in a department that wasn’t his, but was so pleasant and personable. He is happy in his job! Lowe’s, for me, continues to have the BEST customer service!

  23. Rated 5
    says:

    Martha at checkout was very nice, friendly and knowledgeable.

  24. Rated 5
    says:

    Glen in the appliances section was super helpful and friendly. We shopped at Lowe’s in Menifee. Than you glen!

  25. Rated 5
    says:

    Glen In Appliances was great and very helpful

  26. Rated 5
    says:

    Michael Heimlich in Appliances was one of the best
    Associates Lowe’s ever had . He was very helpful for choosing Kitchen app. Thank you again Lowe’s 10 out of 10

  27. Rated 5
    says:

    ID #231652560256
    Cinda was very helpful and found my caullk tools

  28. Rated 5
    says:

    My wife and I had excellent help today from Vince in the Electrical Department of the Cleveland, Tn store. We also had professional help from Chelsea in the plants and flowers department. We were very pleased and will be back!

  29. Rated 5
    says:

    i was very pleased with the help we received from the customer service person. Philip. He was very friendly and went out of his way to help us with questions and show us the products. I wish all the workers were that helpful. We were at the corbin ky Lowe’s.

  30. Rated 5
    says:

    Refrigerator purchase was a good experience. Delivery is pending on September 19.

  31. Rated 5
    says:

    Alisha Pike ten 10 lowes in Trussville

  32. Rated 5
    says:

    Laura and Etta assisted me in the garden area. They were patient and helpful with all of my plants.The staff here is always friendly and it is much appreciated.

  33. Rated 5
    says:

    The Pro-Service employees are always eager to assist in anyway possible. Jody (Hartselle Al) runs his area with great confidence and knowledge which shows in his team from other pro’s to the cashiers. It’s always a pleasure coming in to the store.

  34. Rated 5
    says:

    I’m Fiesta Sandiford, commenting on Monique Nicholas, going out her way to make sure I have got the washer and dryer that I wanted she call around to Several stores. And, while she was on hold waiting for a answer. She had other customers coming up to her asking question and she took care of them too and, kept her smile on her face. I didn’t see customer service like that in years. And, after a hour later I got the answer I wanted my washer and dryer. I just couldn’t thanks Monique Nicholas enough but tell her Thank you. Good Customer Service like she gave that day. She Deserve more than a big Thank you

  35. Rated 5
    says:

    Fast and excellent service

  36. Rated 5
    says:

    She was the nicest person in the store. Every time I shop here I look for Ashleigh

  37. Rated 5
    says:

    Had 5 keys made today around noon. The guy was awesome.

  38. Rated 1
    says:

    No customer service

  39. Rated 5
    says:

    very good service/workers

  40. Rated 1
    says:

    Compro mucho en lowes me gusta los productos de lowes pero ahora tuve una mala experiencia está en clerence las cosas de verano yo estaba viendo unos productos y llegó la señora que siempre se para en la puerta y dice welcome to the lowes y agarro lo que estaba yo agarrando y se los llevó para ella me enojo mucho pero bueno se supone que ellas como trabajadoras no deberían de hacer eso

Survey Discussion