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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.3509votes

  1. Rated 2
    says:

    My husband and I have exclusively used Lowe’s, though Home Depo and Menards are closer. We even have a CHC in our town. We chose to purchase $8000 of windows and doors at Lowe’s. We never received a call that they were in. Then today when we went to pick them up (months later). We waited over an hour for them to stage the outside (did not tell us) when we final found out where the merchandise was located the employees left us to load ourselves. When we finally wrangled 3 double doors, 1 large picture window 7 standard windows, we were then run down by a couple employees and chastised for not completing paperwork. Needless to say the remainder of our Home Construction we might do a little more shopping around to more convenient stores.

  2. Rated 1
    says:

    I ordered this refrigerator online 15 days ago, and the delivery was scheduled for 8-12 today. They are now 4 hours past the delivery window, so I called. The system hung up on twice before I got through. Once I talked to the customer service representative, she informed me my order was scheduled for 8 days from now?
    Note that this is a new house and we didn’t have a refrigerator! My pregnant wife is alone and I am working overseas. Luckily my friend has negotiated for a loaner refrigerator. Received NO phone call or email updates, this was not a special order, they said they had plenty in stock. Someone messed up and no one has taken responsibility.
    Ensure you call and request updates,
    Disappointed in Lowes communication.

  3. Rated 5
    says:

    Chris and Charles in Flooring at the New Carrollton Store were very professional. They can work solo or together, to make sure the job is complete. I was pleased with my customer service experience.

  4. Rated 5
    says:

    britt Clearwater,fl lawn mower dept went over &..7 ABOVE TO FIND ME MY MOWER FOR CHRISTMAS GETTING IT SHIPPED IN FROM Mississippi–BEST CUATOMER SERVICE EVER!!!!

  5. Rated 5
    says:

    Wayne Torrez was very helpful, knowledgeable and thorough in assisting me in ordering a Samsung Gas Stove ($2,299). He made sure I was aware of extended warranty and made sure I received my Veterans 10% discount (thank you Lowes).

  6. Rated 5
    says:

    Brittany Belka was extremely helpful and knowledgeable. Great advice!!! Thank you Brittany.

  7. Rated 5
    says:

    Cameron Porter’s services was the best thanks for all your help

  8. Rated 5
    says:

    Cameron Porter was our salesmen. He was not only considerate, and polite, he’s extremely: patient, knowledgeable good listener!!!! Did I say patient, extremely!!!! We always shop @Lowes especially now cause of Cameron. Next time I’ll be sure to call on Cameron. He’s a very special salesman!!!! There should be more like him!!!!!! He’s very cool!!!!! Believe me when I tell you I pay attention to details wanted our vanities to match everything in our bathroom. Like I said “Cameron was the most patient and polite salesman I had ever known.” Again Not only patient and polite add very, very good listener too!!!!

  9. Rated 5
    says:

    service was great

  10. Rated 5
    says:

    I came to Lowe’s in gardfeild ave Cranston Rhode Island to buy a certain sizes screw for a car part. I found the a screw that almost matched the size I needed but the tip was too big when I came back to ask for a smaller size the store said it didn’t have that size and one of the employees from hardware named Michel went out of his way to find a drill and a file to make the screw tip smaller. I appreciate what he did to make sure our needs where met.

  11. Rated 5
    says:

    I came to Lowe’s to buy a certain sizes screw for a car part. I found the a screw that almost matched the size I needed but the tip was too big when I came back to ask for a smaller size the store said it didn’t have that size and one of the employees from hardware named Michel went out of his way to find a drill and a file to make the screw tip smaller. I appreciate what he did to make sure our needs where met.

  12. Rated 5
    says:

    I was at the Lowes last night on Elmsley Street in Greensboro, NC and I am so happy to report that excellent customer service still exist today! I was looking for a pilot tube for my gas logs since mine was broken and we are expecting a large snow and predicting lots of power outages where I live. Even though Lowes did not have the exact part that I needed, Chris A. in plumbing went above and beyond to make sure he found a place that I could go to the following morning to purchase the part that I needed. This was my 4th stop of the evening and all of the other hardware stores (NOT Lowes) were a joke. I had to have someone paged 4/5 X to that department and still no one would show up and another store I saw an employee and said…. excuse me, to ask my question, and he just turned around and looked at me and kept walking! Customer service means a lot to me. I was very impressed with Chris. He was very friendly, knowledgeable, professional and caring. This is a very valuable employee!

  13. Rated 5
    says:

    I was in the Lowes on Hurstbourne Pkwy in Louisville today and Joe in plumbing helped me. He thought out of the box to find a solution to a plumbing issue I had and it worked perfectly!!!!

    I just wanted to give him a pat on the back!
    Thank you, Candace

  14. Rated 5
    says:

    iam very pleased with products and service lowes provides for the general/professional shoppers, and the Indiana, pa. store is always top notch clean and all products are very well organized, great sales team, every employee within shows caring and does a extraordinary great job, thank you!
    jo-duggy

  15. Rated 5
    says:

    Always satisfied with my services at lows

  16. Rated 5
    says:

    Thank you to Justin G. Of the Ashtabula Lowes appliance department. Justin was very helpful and knowledgeable about the Maytag washer we purchased this week! Thank you!

  17. Rated 1
    says:

    I just don’t understand why I was denied from returning a purchase which I have store receipt from the purchase of the item bought. I bought a interior door for my closet but it didn’t fit exactly. You have to do some modifications to make it work. I measure the length exactly and was ready to install. The door didn’t fit so I decided to take it back to the store and while waiting for the manager in the customer service he said that the door can not be returned because it was open unheard of. I told him I had to open it to install the door then he said that it’s missing the frame which I had and another thing he pointed out the door is wet because of the rain, he said that he can not take it back because of mold. I’m like it’s raining outside. Not friendly customers service poor Management skills

  18. Rated 5
    says:

    Only Lowes to go to is Whitehall. The rest are a waste of time.

  19. Rated 5
    says:

    The Lowe’s in Los Luna’s NM are very friendly me n my husband ask for help to fine an item n they direct us to it n if we have questions they are quick to respond to it .we love shopping at Lowe’s thank u for having a good Store with awesome employee’s

  20. Rated 5
    says:

    Lowes has great customer service. We purchase a lot of appliances from Lowe’s the only problem is they never have them in stock but when they do have them one of your most valued employees Ruthie Bennett goes above and beyond her duties to make sure our appliances are pulled promptly very happy with customer service

  21. Rated 5
    says:

    On 11/26 I went to the Lowes store #1180 in Lee’s Summit Mo. and was so impressed with the customer service that Stacy provided during this time of year when things can be a bit hectic. Stacy went on line to help me find something that Lowe’s didn’t carry in their store, then showed me where to find some other merchandise that I needed which was in another department. She was very courteous, knowledgeable and what impressed me most was that it was like Stacy made it her mission to make sure that I was glad I came to Lowe’s to shop. And I was.
    KJ #146451180331

  22. Rated 5
    says:

    Rating 5 I want to thank Vic in the electrical department of Lowe’s in Manchester NJ, He went out of his way to find what I needed. It was a good experience. Lucky to have someone who is helpful

  23. Rated 4
    says:

    The new crew is very knowledgeable about customer service. I have visited this same store and the crew was busy entertaining themselves.

  24. Rated 5
    says:

    I want to thank Melissa Marks who works for Lowe’s in Show Low, AZ. Her customer service is excellent. She is a very friendly & knowledgeable employee. She helped us immensely by assisting us with window covering selections. Lowe’s is very fortunate to have such a wonderful employee working for them.

  25. Rated 5
    says:

    Christina was our cashier and she was great! She told us about a deal for a coupon which was greatly appreciated but the best part was her winning smile, great attitude and made it fun to make my purchase! She was professional and well acquainted with the company’s offers to the public.

  26. Rated 5
    says:

    11/12/2018 Espanola, NM store 2510 15:54
    I was really impressed with the customer service I recieved today from a man named Juan Garcia. He was very polite and helpful. He answered my questions I had. It’s nice to be able to go to a store a get the proper customer service it was a nice experience! Thank you!

  27. Rated 5
    says:

    I had a wonderful experience with the pant associates and check out associates. Very nice atmosphere for shopping.

  28. Rated 3
    says:

    Could the parking lot planter areas in the lot next to the store be trimmed and rid of dead plants and user debris?

  29. Rated 5
    says:

    Paul was very nice and helpful
    Great customer service!!

  30. Rated 5
    says:

    11-02-2018 I visited store 0721 to pick up some 12 ft baseboard for my home project. Associate Tyler greeted me and stuck with me in picking them out and then insisting on carrying them to my truck for me. He was as nice and helpful as anyone could consider. thanks for hiring such men.
    KWS
    I D 52390 0721 306

  31. Rated 1
    says:

    Today I visited your Lima Ohio store around 6:00 pm and I asked one of your male employees for help in the plumbing section. After asking this man where the tub faucets were he looked at me like I was stupid and said they are in 29 where all the faucets are at, I looked and could not find what I was looking for. I asked another employee who was extremely helpful but not sure where this part would be and asked this same male employee to help us after explaining what I was looking for again the rude man then said that is not a faucet that is a spout!!! He said it as if I was stupid and should not be bothering him since I clearly had no idea I should be looking for a spout and not a faucet. I felt like he wanted nothing to do with helping me and that is his job correct to help people. I will not be back to your store thank you for listening to my complaint hopefully someone can help others in the future but from now on I will go to another more helpful store

  32. Rated 5
    says:

    Jon and Tina from store 1657 in Sanford Fl did an awesome job today help8ng me every step of the way with my products. These people are true professionals and I highly recommend them for the highest rating available.

  33. Rated 5
    says:

    At your Prescott Arizona store,my wife and i recently had a “Great” experience with with one of your employees named Maximiliano Sahagun-Tadeo. WE had ordered a Granite countertop from Stonesystems in Phoenix AZ. Through your Lowes Happy Valley store. We were up in Prescott and stonesystems said we had to pay for the countertop first through Lowes before they could start fabricating it. Your employee Max took care of what was needed to be done and did a great job! Max’s ID# is 1955503.

  34. Rated 5
    says:

    3100 s mall road
    Knoxville tn 37917 thank you Denise Steil you are awesome

  35. Rated 5
    says:

    Thanks Seth and Cherrelle at the Houma Lowes. They were amazing to work with at the store.

  36. Rated 5
    says:

    Would like to give your cashier ( Jennifer) a big KUDOS for her courteous and quick service during my visit today 10/28/ 18 at 8:14 AM at the Pembroke Ma. store

  37. Rated 5
    says:

    Amy is awesome

  38. Rated 3
    says:

    There is ALWAYS one register with a cashier. Never more which creates a line. Always five people or more.
    Yesterday I had a rude cashier “Sara K”
    10/24/18 @ 13:20:59
    Terminal 08
    088811198297
    Rating 3
    Thank you

  39. Rated 5
    says:

    I had a vary nice man named Chris help me in the lock department at Lowe’s in Kingston MA today. I wish there to be more helpful people like Chris

  40. Rated 1
    says:

    I wish your delivery/pick up people would be more agreeable. Today, 21 October, a team came to pick up a washer/dryer which were too big, and defective. The first team came to my house to install the dryer; the second team came to my house to install the washer and told me that the first team improperly installed a defective unit; the third team who came today told me that the second team improperly installed the washer. A fourth team will come back to install the washer and dryer… can I count on this team to properly install a working washer and dryer or will I need a fifth team to do so?

Survey Discussion