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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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YOUR RATING
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Rating 4.3557votes

  1. Rated 5
    says:

    Sue helped me with my blinds and did a great job. This Store is probably the best Lowe’s in the area. The manager runs a great store

  2. Rated 5
    says:

    Jeffrey Juneau in garden center went beyond good in helping us to purchase our garden shed. So accomadating and courteous. Thanks Jeffrey!

  3. Rated 5
    says:

    My son and I visit Lowe’s 3 times a week or more and the cashier Darla always greets us and know us by name and is always willing to help us

  4. Rated 5
    says:

    salesperson was Gail and she was very thoroughly explaining the features of the stove we wanted.
    Jay and Ken, our delivery persons were right on time, polite, and very thorough explaining the stove and leaving everything in perfect shape

  5. Rated 5
    says:

    Viola checked me out at the register. She was very polite and asked how how I was. She is very professional.

  6. Rated 5
    says:

    Impressed with delivery people(Al and Mike). Very nice and very efficient. Thank you guys
    I will be shopping at Lowes again. I also would like to thank Tim for all the time he took with me in the store. He was very helpful.

  7. Rated 5
    says:

    This is for Jimmy at Lowe’s store 2247 Bethel Park. What a great worker he has helped me multiple times with various things I needed. He always goes out of his way to help in anyway possible and to also brighten my day with some candy. What a great guy every Lowes needs to higher a Jimmy

  8. Rated 5
    says:

    I love lowes

  9. Rated 5
    says:

    Very satisfied

  10. Rated 5
    says:

    Andy s was extremely friendly and helpful. So wss tracy e at the service desk. I wad there early on a saturday morning to buy a hot water heater.

  11. Rated 5
    says:

    Luz in Customer Care Whitehall PA the best!!! Great Customer Service.

  12. Rated 4
    says:

    Service was.good

  13. Rated 5
    says:

    I went to Lowe’s today to hopefully purchase a large rug. I met Matthew J. when I entered the flooring department and he greeted me. He was very polite, cheerful and helpful. I’m quite the talker at times and feel that we were able to chat easily. Not only did he help me locate a rug, he found just the right one at a great price! So happy! Matthew J. is a rock star and should be rewarded!!

  14. Rated 5
    says:

    Wanted to share that I’m Big Time Lowe’s customer and just recently completed a Large Remodel for my Church’s Kitchen, and just finished up 4 Month Remodel at our home while all the Material was purchased from my Local Lowe,s.
    Is like to commend the Sales Staff at the Colerain Store
    # 0534 for their assistance while everyone is very polite.
    Lisa Haden and Michelle were and are Outstanding, and deserve reconnection as being Excellent!
    I’d rate them as # 10
    Thank You Lowe’s,
    Harry Schlasinger
    Colerain Township, Ohio

  15. Rated 5
    says:

    Irene Gregg was very helpful and generous with my purchases in the garden area. i always look forward to seeing her smiling face and positive attitude as she helps me load my purchses. my receipt number ID 02578 2257 035 store 2257 on 2/04/19.

  16. Rated 5
    says:

    April was very friendly

  17. Rated 5
    says:

    Great customer service—Pro Desk

  18. Rated 5
    says:

    Associate, Jay
    , at the Lowes at 88th and Sheridan in Westminster,CO get all 10.s as far as I am concerned. She was very helpful today when we were trying to find a receipt for a dryer I purchased on 1/26/19.
    Thank you,
    Pat Smart

  19. Rated 5
    says:

    Great service. Rate a 7…lumber guy courteous…

  20. Rated 1
    says:

    Hello, I am writing to let Lowes know that I received terrible customer service during the process of selecting, purchasing, and having Lowes install tile in my home for a backsplash. This is the second time we have had issues with Lowes and the installers and it will be the last time I go to Lowes for any installation support or to purchase any materials that I need support installing. Throughout the entire process I never received a call from Lowes to coordinate a visit to the house for the estimate of materials and installation, or if we were proceeding with installation. I had to follow-up with each step even though I was told on several occasions I would receive a call within two days. After I paid in full to have the work done the installation rep came to the house to start the installation but said he could not remove a portion of the counter backsplash to put on the new tile. I said the initial rep who did the estimate said it was not be a problem. He called his company and they told him that he could not do it. At this point I was so disappointed with the whole process and lack of coordination and three weeks later I am back at the starting point and will be going with another tile store for the materials and installation. I will not use Lowes for materials and installation again. The only bright spot was one of your associates, I spoke and worked with several, was extremely helpful and polite Ms. Stephanie Serrano, because of here great support and efforts I will continue to shop at Lowes for regular items.
    I don’t usually write this type of email but because this is the second time Lowes have failed to meet my expectation as paying customer; I felt you should know the loss of business because of lack of customer support.
    /R
    Richard Telles

  21. Rated 5
    says:

    Lovina lumber cashier is very helpful every time I go to Lowe’s in Glen Burnie

  22. Rated 5
    says:

    Dan in the paint dept at Lowe’s in Tuscumbia is excellent. Rate him 5

  23. Rated 5
    says:

    Thank you for all you do for vets

  24. Rated 1
    says:

    Applied for Lowe’s card with excellent credit and declined.went ahead and just purchased stuff and don’t think I will utilize store again.Probably should have left and not purchased. Hope this helps other buyers. Customer service was good. But….

  25. Rated 5
    says:

    WE bought an appliance at this Lowes and we are very satisfied with the appliance and the customer service that we received. Gene was extremely helpful and gave great hints about this appliance. Happy cook. I’d # 12495 2618 025

  26. Rated 5
    says:

    He was very polite and professional and was very helpful with our questions ID# 35416 1554 023.

  27. Rated 5
    says:

    Jeannie,kayley, and Martha were extremely helpful with my shutter order and my credit card application. Very helpful and informitive.

  28. Rated 5
    says:

    Service was great

  29. Rated 5
    says:

    Cliff assisted us with a few major purchases today and made the experience professional and amazing.

  30. Rated 1
    says:

    TERRIBLE SERVICE. ADVERTISED FREE DELIVERY WAS AVAILABLE…WHEN I REQUESTED THE DELIVERY SERVICE WAS TOLD DELIVERY WOULD TAKE A WEEK. WOULD BE NICE TO HAVE THAT INFO UP FRONT!

  31. Rated 5
    says:

    Dear Lowe s
    I m writing to thank and acknowledge KAltum and Aaliyah id# 10506 0252 011.especially Kaltum whom I knew in the bitter lake store for few years very helpfully and dedicated worker
    I m daily shopper I have wonderful experiences in this store thanks to dedicated workers like kaltum even her co-workers said good thinks about her
    Way to go and keep it up kaltum

  32. Rated 1
    says:

    Excellent service by associates.in and out quickly

  33. Rated 5
    says:

    I purchased a Samsung kitchen appliance package today and was very pleased with the service. Cindy was very helpful. Her knowledge and professionalism was greatly appreciated. Checking out with the paperwork was also very easy with the help of Georgia.

  34. Rated 1
    says:

    Walked by 5 of your representatives, and not one asked if they could assist me.
    Check out, so not friendly, want to charge me .05 for a bag, you should pay me to take a bag and advertise for you.
    I hate shopping in this store and will no doubt not come back.
    I was shopping deep freezers and stoves, mirrors.

  35. Rated 2
    says:

    The survey does not have any questions related to my shopping experience at Lowes. It is asking too many personal questions.

  36. Rated 5
    says:

    excellent service from Vinz at Waipahu Lowes Appliance Dept. 1/16/2019

  37. Rated 5
    says:

    Excellent service called from Middletown had my item ready when I got there . In and out . Polite and professional. Couldn’t be happier. ID 08350 2685 013 all 10 s in my book

  38. Rated 1
    says:

    I just returned $133.76
    Paid up front on treated lumber,waited 30 minutes to employee to restock shelf but manager come by took fork lifter operator to help do something else and told me I have to wait tell he’s finished 30 more minutes???
    I’m Contractor who spends $1.500 or more in 30 days to your company
    Recipe is on 1/10/2019
    Trans#2152162 01-10-19
    Employees need more training with products at this location (NE Washington DC)

  39. Rated 5
    says:

    Fist class service

  40. Rated 5
    says:

    Summerville SC store 0358
    Great customer service!
    Milworks Specialist went out of her way to show me products I needed to complete my project.
    Marilyn walked me to different departments and helped me pick
    Out the items needed for each task I needed to complete.
    Fantastic! Even checked me out
    Wow priceless.

Survey Discussion