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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.53477votes

  1. Rated 5

    Delivery of Appliances: Driver Felipe Arruda and his helper delivered and placed my new gas Dryer right where I requested. Both well mannered, kind and respectful of customer, property, & appliance. Job well done, Regards: Bc . . .

  2. Rated 5

    The two gentlemen that delivered my freezer on 09/04/2023 Steffen and Taten were very courteous and professional.

  3. Rated 5

    The two gentlemen that delivered my refrigerator today did a fantastic job. They deserve a 10!

  4. Rated 5

    Charles and Deshone did a great job delivering, and placing my dryer..I give them both a 10..thank you guys!!!

  5. Rated 5

    I want to thank Mike in millworker for going above and beyond in his service today. He helped me pick the best door at a savings. And even though the computer system was making it difficult to complete the sale with my new Lowe’s credit card, he stayed with it and figured out how to make it work. He never lost his patience. Even though it’s further away than other similar stores I’ll be a regular now.

  6. Rated 5

    I like to give my warm thanks to Denise, Anaya, & Destiny for hooking us up for 20% discount on a grill that my husband and I both purchased. Also destiny went above and beyond of making sure we get the best deal on our brand new grill, when we had a problem fixing the price for it. Thank you ladies for your help and support. Btw! This is Tacoma Lowes…

  7. Rated 5

    Love that the store is well organized and I can find everything I need. Shout out to Destiny for helping me out with my plants by giving me a discount even though they were in clearance section. Which they should really fix the price tags.

  8. Rated 5

    Pamela Spencer at Lowes Panama City Beach is jewel. So very helpful, made my search for things much easier.

  9. Rated 1

    Recently I purchased a Whirlpool Kitchen Appliances set (Fridge,Stove,Microwave and Dishwasher) as part of an advertised Memorial Day Sale. I bought the set On-Line as the Local Store (Inverness Florida) usually screws up all my previous orders. The ordering process seemed to go without a hitch until several days later when I received a TEXT (?) giving me a different date than the one I chose on-line. I tried to speak to someone at the local store to confirm the date and time and no one at the store knew what I was talking about. After several attempts to speak to a PERSON at the Lowe`s .com numbers I just gave up and adjusted my schedule to accommodate LOWE`S chosen Delivery Date (Great Customer Service / (Compliance by extortion!) The Delivery was a nightmare as only one of the three workers spoke English and were in such a hurry they almost knocked me over several times and then they all laughed at me when I ask why they only hooked up my stove a refrigerator and not my dishwasher and microwave as I had paid for installation and removal fees for three out of four appliances and they replied you can put the Dishwasher out at the curb and as for the $50.00 Dishwasher Fee , you will have to take that up with somebody else!So as of this date I still have not received a $50,00 refund for the Dishwasher Recycling Fee and explanation as to the failure to supply the proper appliance installation and equipment and apology for damaging a $200.00 Bookcase Speaker that got knocked over during transportof appliances and tracking mud and dirt all over my Kitchen and Living room floor!
    If you’re thinking about using Lowe`s for your Home Appliance needs I strongly suggest going some where else! Lowe`s Blows!

  10. Rated 1

    The monkey junction store in Wilmington has by far the worst customer service by far. The ASMs chastis and Victoria were so rude to my veteran husband when he went to pick up my zero turn, blaming him for a boot being on the tire. Blaming him because they couldn’t find the second mower they had in stock. We had to make four trips to Lowe’s and when I tried to approach these. ASMs they would not speak with me. Once they walked up. I asked them what had the right to be so rude to a veteran and they instantly walked outside away from me saying that they were not going to work with me. After I got my refund I went outside where they were circled around our trailer. Talking about giving us a tire and a battery after our fourth time there. Very unbecoming of professionals. I have never once had a Lowe’s representative speak to me in many years of professional and basic customer service. Wes at monkey junction should hopefully return our call if he’s a decent manager

  11. Rated 5

    I use the Parrish, FL location. Tricia helped me return some items and was wonderful!! It was so nice to have someone help without feeling like I was a bit of a bother. Thank you Tricia!!

  12. Rated 5

    My name is Wilma Pavelko. II called Customer care regarding a FRAUD on May 24 at 6:07pm. I do not remember the name of the representative (it was a woman) she was AWESOME. She helped me to make sure no more fraud under my name. Thanks a lot!

  13. Rated 5

    Mike L was very friendly and helpful with both of my deliveries 4 pallets of product placed where I had asked,

  14. Rated 5

    Miguel and Pedro came today to deliver a stove. They are very friendly, helpful and very much appreciated them setting the stove up and showing me a how to work it. Lowes should be very proud to have these wonderful gentlemen to work for ya. Mary

  15. Rated 5

    5 stars for my delivery team this morning! They did an EXCELLENT job, and I highly recommend them. KUDOS for Arnold and Leo, 1824 Box 1 Clackamas, C8D Delivery.

    Gayle Seely

  16. Rated 1

    You got the worst Customer Pick up In the world. They can’t even do their g****** job right. And they need to be fired. They can’t even stick to a g****** schedule.

  17. Rated 5

    Alex in the wood cutting area was so very helpful and knowledgeable! He went out of his way to help two old ladies! the cashier (did not get name). was also very helpful and kind I wish everyone would have such good attitudes thank you for your help

  18. Rated 5

    “Where would I find grout cleaner?” was the question I asked MIKE DOOLEY, Flooring Specialist at your Downingtown store. The man spent almost 20 minutes not only showing us where it was but describing and explaining the various advantages of each, the variety of grout qualities, how they are best sealed, and the best cleaners to use. He was a font of extremely valuable information and extremely personable. My wife and I were very impressed with the level of his service involvement in helping to solve our rather seemingly minor issue. MIKE DOOLEY AT YOUR DOWNINGTOWN LOWE’S represents the highest level of service we have experienced in a retail economy whose pride in serving the customer seems to be a thing of the past. Please recognize this dedicated, knowledgeable and extremely personable man as one of your most valuable assets.

  19. Rated 1

    No one knows where anything is only the older worker knows they either on their phone or conversing with other coworkers they don’t approach you to see if you need anything they see you walking around looking there is no one to help you

  20. Rated 5

    Stephen, his at the isle 51 door ordering station he was so helpful to us and very knowledgeable and sweet…he help us to put all the order we needed
    He has an assistant which is very helpful also name Ralph

    At the Plumbing station we been helped also by Roland and was very knowledgeable too….also Chris try to help us and Tandra was a sweet person greeting us…..this is the Lowes from Sugarland

  21. Rated 5

    Your worker Juliette was very helpful as always but you all have another worker there a White old lady she is not helpful and she is prejudice today I was behind another customer he was a black man I’m black also and the cashier asked me if we are together I was waiting on line for her to ringe up she was an Hispanic worker they should not assume anything just do there job then she is telling me that her husband is black I don’t care just don’t assume anything they should just ring up and that’s it they never know where anything is anyway

  22. Rated 5

    Great service from Ruth Pudder. She helped me with the order and quickly got it processed and ready for delivery. Great customer service

  23. Rated 5

    Always received great service at our Lowes

  24. Rated 1

    I placed an order online that was lost through Fedex… but Lowe’s has a terrible system for processing resolutions! They cant do anything, including canceling the order while the item is in transit… even though there has been no movement for the last 8 days, and Fedex has no updated tracking info. The item is lost… and Lowes only option is to file a ‘claim’ and wait… 10 days… and then I wont know if its been refunded until my next statement arrives! Its $150, and I get to spend the next month tracking statements to see if they did what should have been done over the phone, in a minutes time! (The same way they take money!) So, lesson learned… never again, will I order through Lowe’s! Horrible customer service!

  25. Rated 5

    greeted by a young man ,Zach , turned out to be the store manager . very polite and professional . at the garden center , michael helped me decide what the best value of soil i needed . he helped load the cart with the many bags of soil and mulch i needed . he loaded the car as well . jordan at the register was a professional young woman who a little ray of sunshine as well . the ogdensburg ny lowes is an asset to our community .

  26. Rated 5

    Nausue gets a 10 for everything..I bought a refrigerator. Very pleased. She should be a valued employee. Id #816155275641022694

  27. Rated 5

    Received delivery of one refrigerator today. The delivery team left a card for me to leave a “likely to recommend” at lowes@express.medallia.com. I would like a very good response, however, the address does not work. I would like to recommend Ismael, Box 4, Stop 1 a very good response. They were fast accurate and courteous. Thank you, Dave.

  28. Rated 1

    Purchased a refrigerator and an entire house suit of appliances last weekend. The refrigerator was supposed to arrive on Monday, we moved the old refrigerator out to the porch. I got a call from delivery letting me know I would get the refrigerator better 1 and 4 on Monday. I waited, no refrigerator. I called the store the next day. It took me 20 minutes to get a human the phone. The story goes on and on. After talking to 2 different managers, getting refunded and charged again. I have now paid for the warranty twice, I still don’t have the refrigerator. I will try one more time, in person, and hopefully with the main store manager to get this corrected. Extremely disappointed. We have spent thousands at Lowe’s.

  29. Rated 5

    I just opened a PRO account and I want to thanks Dylon and Mike for all th help they gave me. Sales # S1842DC1 Trans# 26939207 Thanks Ron Davis

  30. Rated 1

    Just in the store, clerk was rude and extremely short. Not helpful. We as customers are not trained on your self check-out and sometimes a little patience in explaining would be nice.

  31. Rated 5

    Lowes #1537, 1401 South Boulder Hwy, Henderson, NV 89015. My husband purchased a Dewalt saw and did not realize that you could get it free if you purchased the Dewalt powerstack 20volt 2pack for $199.00. After seeing the ad, we went to Lowes to see what could be done. The first girl at customer service stated there was nothing she could do, since we did not have a recent and we would be trying to get the batteries for free. However, Bill from tools saved the day! Bill allowed us to return the saw, purchase the 20volt 2 pack and receive our existing saw for free per the sale/special limited time offer. Cindy and Franciso rang up the sale and we were out the door. What seemed like a very disappointing experience at Lowes, which we purchase everything from, turned into a great experience since Bill stepped up. My husband owns almost every Dewalt tool and all purchased at Lowes. We cannot thank Bill enough. Bill truly needs to be recognized as an outstanding employee and deserves a raise. Good Customer Service is hard to find these day. Guy and Brenda

  32. Rated 5

    Hunter Lacey from the 7225 S Olympia Ave W Tulsa Ok store was very friendly. He helped me find the product I was looking for and even gave me different suggestions on product. He helped me to my car with my purchase and kept a smile on his face the whole time. I am very appreciative of his service and believe he deserves a raise for his good actions.

  33. Rated 5

    Christopher Mc elgunn working at Lowe’s 1618 in Weymouth ,MA is very professional sales person doing his best to satisfy customers ,he has the leadership abilities to solve any issues with a very calming manners,the store lucky to have him , thanks Chris for all your efforts, despite the issue I had i am very pleased with your service,

  34. Rated 5

    Larry in the paint department was great helping with everything I needed

  35. Rated 5

    Love going to lowes and working with Andrew S He’s so helpful and makes shopping easy.He represents your store with the utmost respect.

  36. Rated 5

    Delivery went great.everyone made my washing machine purchase .Great.
    Thank you.

  37. Rated 5

    Freda at York Lowe’s so helpful help me set up all the piping for the pressure tank under the house and she’s helped me before and she knows what she’s talking about and very very helpful

  38. Rated 5

    A guy named Jim at the Lowe’s home improvement center in New Castle help me tremendously and was a good testimony for a leader, I believe he has tremendous leadership abilities thank you God bless PS he was on the afternoon shift!

  39. Rated 5

    Me and my wife drove to Kissimmee fl to buy a trailer. The people helped us like it was nothing.
    The names are, April, Ashley and Mike. By far the best customer service, these people are what make us come back. Your company is number one.

  40. Rated 1


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