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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.4708votes

  1. Rated 1

    I was in the Waldorf Lowes this afternoon to discuss a new kitchen design. I was prepared to make a purchase today. Unfortunately the lack of customer service in the kitchen department, I refuse to solicit this store again. The gentleman in the kitchen/cabinet department made every attempt to ignore me and ignore his coworker acknowledgement that he is the person to provide me assistance.

  2. Rated 5

    Lowe’s Transmountain 1137 Seasonal Michael has a great customer service and he was very helpful with our purchase and he was very polite to help loaded my patio furniture into my truck. You should definitely keep him. I will definitely come back again. Thank You Michael!

  3. Rated 2

    After looking at current Lowe’s ad decided to purchase perennials 3 for $ 12.00. Asked a helpful employee about location of them. Found 3 but at checkout watched cashier argue with customer and other employee about torn potting soil bag. The one employee helping consumer with bag stated he asked and was told it was 50% off. Cashier stated he was told wrong. Customer stated to forget it and paid regular price even though cashier had to tape bag the tear!! When we took our turn being checked out was told the lilies were not part of 3/12 sale. Fine except they were on the table where we were told to find sale AND right next to the sale sign 3/12 !! Her attitude was of a VERY unhappy person in her job. Have purchased MANY things from Fremont Lowe’s and never have run across attitudes as we did today. Will not be back to Sandusky greenhouse. It was the lone cashier at greenhouse register at approximately 3:30 Monday April 22. Hopefully you can find this person another position that makes her more agreeable or not in customer contact.

  4. Rated 5

    Brittany Earnhardt in the Overland Park KSstore helped me with the purchase of a garbage disposal. She helped me install the power cord, taking 15 minutes of her time to do so. I was so happy with how she handled my situation. She went above and beyond to make sure I was taken care of.

  5. Rated 5

    A very polite and helpful man loaded my bags of potting soil into my car. Couldn’t have been nicer.

  6. Rated 5

    Alma, Nene, Cassandra, and Wynette were beyond pleasant, professional and a pleasure to deal with…especially Nene! Then I spoke with Donnie about scheduling my delivery super friendly and helpful and the deliveryman John, OMG, these folks, hands down, made me an instant Lowes customer for life. Excellent service…John the delivery guy from DSI logistics went above and beyond to make me happy and he was there at the beginning of the time slotted window between 3-7 pm, he was there by 3:30 pm. Amazing people, offering amazing customer service. Goodbye Home Depot.

  7. Rated 5

    Excellent service

  8. Rated 5

    Salesperson was very helpful.

  9. Rated 1

    I visit the Lowe’s in Conway South Carolina on 501 I will never spend a red penny here again the customer service in the lumber department was terrible I asked him to cut a board and he said he’s not here to participate in my home projects

  10. Rated 5

    The young man in plumbing was extremely helpful and helped me understand how to use the item I purchased. Margie was also very helpful and opened a credit card for me. She explained the discounts available and the advantages of having a credit card with your store. I appreciated a pleasant shopping experience all the way around.

  11. Rated 5

    Florence at Lowes on Ashland Ave. In Chicago gave my the Royal treatment. I really appreciated the help and attention to detail.

  12. Rated 5

    Rizzo Andrew is the best helper there. He is fast to reach the items that you describe to him and give you the best price available. Great job young Andrew

  13. Rated 5

    Andrew Russo was great helper. That my fourth time went to Lowe’s he is always there to help me find the products I need and he is very friendly and funny. I should Tara too. She is very helpful.

  14. Rated 4

    had a very good experience with sales agent Michele Proctor

  15. Rated 5

    Just purchased an impact driver at cedar rapids store, thx Bubba

  16. Rated 5

    Great sale on mulch

  17. Rated 5

    I was in Marquette, MI Lowe’s and had excellent service from two employees. Brad M. In refrigerator section was knowledgeable, personable and seemed to be interested in satisfying my refrigerator needs. Kendra C. at customer service went out of her way to assist me with credit card application as I had trouble recalling my SS number..very patient and kind. I will shop at Lowe’s again because of these two excellent employees. Thank you.

  18. Rated 5


  19. Rated 5

    Every was so friendly and checked to make sure I found what I was looking for. Need more help for women with carrying out heavy items.

  20. Rated 5

    Excellent sale price on Scott’s mulch

  21. Rated 4

    These men, Joe Henry, Martin & Leo were very patient, and helpful with me. In the end my decision on what the to buy was on me, but they provide knowledge about the products which helped me decide. I would recommend any of these men to a friend. The management staff was also very accommodating. Thank you Loew’s.

  22. Rated 5

    Good customer service

  23. Rated 5

    Trevor went the extra mile in helping me find and ship an item from another store! Absolutely outstanding customer service.
    Also, Lisa Davis and Brenden were so helpful and courteous. Highest rating

  24. Rated 5

    Cam helped us choose the items we were searching for. He loaded us and helped us to get up front. This was one of the most polite and helpful person I have ever dealt with in Lowes. David Beeson, macbees@suddenlink.net
    I give this young man a 10.

  25. Rated 4

    Great service, great selection. Wish there had been more staff.

  26. Rated 5

    lowes knows

  27. Rated 5

    pro desk treats me like family every time i come in the store … they give me good deals every time.. and lots of help Stephanie and Nicole and Teresa

  28. Rated 5

    Generally very good. Helpful staff. store well laid our. Did get the “run around” trying to get rebate for purchase of multiple appliances

  29. Rated 3

    Very good services

  30. Rated 4

    I was in there earlier and Lexie helped me look for security cameras even though you didn’t have what I needed she was a big help.

  31. Rated 5

    What a wonderful experience with Tabitha in hardware,she definitely knows that dept..very helpful.

  32. Rated 5

    We live Lowe’s ,always leave satisfied .

  33. Rated 5

    My shopping at Lowe s has always been pleasurable,today especially at the self checkout with the assistance of Brenda, I learned the process and was able to checkout without having to stand in line, at 80 all helps.

  34. Rated 5

    Great people lots of help 10

  35. Rated 5

    Great shout out to David Craft, Sanford,NC. David loaded my purchases into my car with care and professionalism and I ‘m thankful for him and his kindness.

  36. Rated 5

    4/09/2019 Raul Vargas:
    All the employees that I encountered, while looking for a given item have demonstrated a willingness to help in a kind respectable manner. One gentleman that has helped me in many occasions in a very respectful and helpful manner is Mr Zidane. In my opinion he is a complement to Lowes.

  37. Rated 5

    I had great customer service from Reg Nelson . Reg Nelson was very helpful,very patient with me , friendly, very kind and this was the best shopping experience I’ve had at lowes in a long time. Store: 1769 Terminal : 08 Date: 4/10/19

  38. Rated 5

    Great customer service!!! The manager George and the cashier Tiffany were fabulous!!!

  39. Rated 5

    I can’t tell you how great Rob was to work with! Great guy.. Smart,very patient, knows his stuff. Just a pleasure. Store# 1540 terminal#50 4/7/19 sales #

  40. Rated 5

    Rachel was extremely helpful, friendly and knowledgeable.

Survey Discussion