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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.53343votes

  1. Rated 5

    My husband and I went to Lowes in Plattsburgh NY on January 19th and Fran helped us find what we were looking for and had amazing customer service skills. We are gratful for employees like him.

  2. Rated 5

    Wanna say Jerry who works for the Lowes store near cary crossroads was a fanatctic person in helping us find the right set if tools for our use, many thanks for the respectful and professional team member.

  3. Rated 5

    Marc ID #: 139929 024220 060887

    He was extremely helpful with us. He took his time to even teach us how to use the snowblower. Marc stood outside and waited with us while our ride came, and helped us load it onto the truck. It was not even his department, yet he went above and beyond to assist us.

  4. Rated 5

    Jaime (ID 75p3367) was extremely helpful and friendly, greatly assisting me with the purchase of a new LG clothes dryer. I was impressed. [Store 265]

  5. Rated 5

    Steve at the Butler Lowe’s was the most kind – helpful and gentle man that I have had the pleasure of dealing with in any store for a very long time. I give him a 10 but if were possible I would rate his helpfulness as a 20+

  6. Rated 5

    Aurora at the Home Decor Department at your Staunton, VA, store is the best. Exceptionally smart, she is also very well acquainted with your products (she used to work in hardware). She listens, considers, reflects and then provides first-rate information. We love her. Plus, she deals with customers with a very positive, welcoming demeanor, wonderful personality.

    Frankly, with her farm background, very practical, very grounded, she is really the ideal employee for Lowe’s. She is really extraordinary. And this view is shared by many who deal with her–our designer, our builder, etc. We’ve all talked about her and her incredible competence and helpfulness. She’s absolutely the top.

    Dennis Murphy/Deborah Sullivan

  7. Rated 5

    coop is fabulous at cville lowes appliance center..rate him a 10!!

  8. Rated 5

    Went to Lowes in Indiana, Pa. to return a set of gas logs. Terminal 27 Store manager Bill Tetkoski. The employee brought the return into the store for me (very heavy). The cashier was very helpful in getting the return done and in buying a new one. Same employee took new one out to car for me. Very helpful and nice. I appreciate workers with their attitudes, makes everything a little less stressful Thank you! I give them all a 10.

  9. Rated 5

    I give Lowe’s Outlet #3568 a 10 on costumer service. Dennis 865560was very helpful and knowledgeable in helping me decided what appliances to purchase 11/26/21

  10. Rated 5

    Appreciate Kiki at Lowe’s #1595! She identified right away that I was charged too much and refunded the difference!

  11. Rated 5

    Kiki was exceptional today. She was able to identify something rang up incorrectly and promptly took it to the service desk and refunded the difference. She went above and beyond! Thank you so much!

  12. Rated 5

    found what I needed staff is more engaged walking me to the items I am looking for

  13. Rated 5

    I purchased $285.96 worth of Dewalt power tools at store 1543, on 11/18/21.

    I made this purchase at Lowe’s because of your sales associate (Minh). He searched the store until he found exactly what I was looking to buy.

    And, he made sure that I got a good price for the items, including my military discount.

    GREAT job. Give him a raise. I have never receive better service at Lowe’s, and I buy all of my homecare, and building products at Lowe’s.

    Should get a 10, instead of 5.

    I’ll be back!


  14. Rated 5

    I had a wonderful experience today @ Lowe’s in Latham. I needed a 3/4 inch piece of plywood cut to match cabinet/countertop and AJ did the job for me & it was perfect! Thank you for helping me with a smile!

  15. Rated 5

    Perfect delivery service

  16. Rated 5

    Congratulations Lowe’s Store # 2879 in Albuquerque for having Eric in flooring! What a treat to have his help in flooring today. 1st with help and knowledge over the phone.2nd his in store service. I went to another store in Albuquerque and was also impressed with the service at first but when it came down to the day when we were to pick up the product it all fell apart. We bought the flooring on a Monday and we’re told by the flooring manager that he would have it transferred to his store for pickup on Saturday. I called at 8am and he said he would get ahold of the trucking guys and have it brought over and would call when it arrived…..that never happened and I could not reach anyone in that department.
    I called store #2879 and was blessed to speak with Eric who checked inventory on the computer but also made sure that he had that amount in the store. When we went to pick it up like he said it would be waiting and he word was like gold. We are caring for our mother so our time is limited so having someone a professional as Eric who has been with the store for about 15 years was truly a gift.
    Our hats off to this store for having such a valuable and highly skilled employee
    Please recognize this man and the fine service he gives and all with a wonderful smile.

  17. Rated 5

    Today I was helped by an employee named Brandon in the Yonkers/Ridge Hill store.

    He was knowledgeable, friendly and patiently answered all my questions and concerns. I was very satisfied with the service he provided me with.

  18. Rated 5

    Sandy greeted me with a beautiful welcome smile
    Made me feel very happy to be in the store shopping for my plants. I was very comfortable talking with her and asking her questions about the plant prices.
    I love shopping at Lowe’s.

  19. Rated 5

    I wanted to thank Jason for all his help with my project. He was able to cut the wood I needed to the exact size and he was very helpful. This is store #1207 in Roseville, CA

  20. Rated 5

    Kathleen was amazing! Bought a washer/dryer and she went out of her way to make sure I had all the discounts that applied and that delivery would be done quickly. She’s an asset to the company! Also, the models that I wanted were on sale…so, thank you, Lowe’s! (Store 175…great work!)

  21. Rated 5

    Nathan wood is installed very well patio doors.great job.fabulous installer .thanks for your service.

  22. Rated 1

    Purchased Kitchenaid range from Lowe’s. Salesperson scheduled delivery in four days. She said one was in the store and would hold it for us until delivery. Wife stayed home all day waiting for delivery, never came. Contacted store manager and delivery manager both informed me that there was nothing they could do. I would have to deal with a third party delivery company. The delivery was made from Lowe’s warehouse in Romulus Mi. Delivery company said they could deliver range in two days. Left me three days without a stove. I stayed home from work on the second delivery day to accept delivery. Truck showed up with a damaged range and had to take it back to the warehouse. I called Lowe’s again spoke to the manager and delivery manager neither of whom could help me. They pushed me off on the salesperson to help me with this issue. Ne

  23. Rated 5

    Trish Lawson at store #2806 was very helpful. She stood by me, the customer, and has been very helpful. She is sharp, and an honest worker! Thank you Trish

  24. Rated 5

    Sharlyn in the park slope store is wonderful she is very helpful and has what every cashier should have Patience! Thank you for a pleasant check out and I will be back!

  25. Rated 5

    Kevin at store on Taylor Ave was great.

  26. Rated 5

    Joyce was helpful to me in accomplishing what I needed to get done. It saved me time and trouble.
    Brad went out of his way to exchange some Pine bark chips for the correct ones I needed. He then went to get them and bring them to my car and load them for me.
    Both people were polite and caring.

  27. Rated 5

    Tammy who checked us out this morning on 9/5 was amazing..It is so nice to have someone so pleasant in these times.I would give her a 10 but it will only allow me to do 5

  28. Rated 5

    Scott in the bath section was extremely helpful in assisting me with certain items. I was impressed with the knowledge he had of his department. He’s patient and he is a very good listener. Again, thank you Scott.

  29. Rated 4

    No comment

  30. Rated 5

    shopping in lowes store in Southfield on monday august 23 2021
    in the plant department looking
    for a fiddle plant and a store representive named pat assisted me in a very professional way and i appreciated her professional way of helping me to locate what i was looking for with a smile.. ID# 171717 160452 353035

  31. Rated 5

    I got great customer service from Twila at the check out counter. I completed the survey, but it only asked me personal questions, nothing about my shopping experience. So I hope the store manager at Grove, OK sees this. ID # 036596 175222 349841 Thank you.

  32. Rated 5

    I got GREAT SERVICE from Michael Hall at you Lowe,s Store #0755. He was working in the appliance department and sold me a
    Refrigerator. He went over the feature and availability of the product I wanted and the pick up arrangement of old appliance. Everything
    Went as he presented it to me and delivery was on time. Came back into the store two days later to buy another refrigerator for snack
    Area at my office. This time , none were in inventory so Michael arranged inventory from another store.
    Great Service thanks Michael

  33. Rated 5

    I want to say I had some of the best customer service at Lowe’s 2 days ago at your Blue Lake Blvd in Twin Falls. I visited your garden section and a young man, David, helped both times. He was polite and very helpful. He asked me first if I needed help and then continued to use his knowledge to help me make my purchase a pleasure. Wish there were more David in the world. Mary

  34. Rated 4

    Lyndee at store 737 is the most pleasant and helpful sales person I’ve ever met. She was very knowledgeable about the products I was looking for thereby helping me make the best choices for what I needed. She followed through with her help till she was sure I felt confident I was making the best decision. Very unusual to find a sales person with her determinations to be as helpful as she possibly could be. She should be commended not just because it was her job but because she cared about me the consumer. Store 737 is blessed to have her working for them. Thank you T Austin.

  35. Rated 1

    Trying to reach Lowes customer service every month to have a payment split between the minimum owed and promotional payment principle is getting more and more and more difficult. The mindless mechanical Voice that cannot believe that I need to go further and speak with a Human is one of the deepest wastes of my time currently! The continued suggestion of “staying on the line” to offer my thoughts for YOUR customer survey, that NEVER HAPPENS no matter how long I stay on the line. I am wondering how many customers you are loosing with this Mechanical Assitance at the front end of every call placed to Lowes customer service. It’s making me wonder if this is a local or global phenominon ( Does Home Depot make their customers wade thru this trough of BS to get the assistance from a Human? Insult to injure: I tried today 7_31_21 to “Set Up My payment” 1/2 to my minimum bill 1/2 to my promotional bill( to obviously pay down the minimum) and am told that I have to make the payment on the same day I request that. This is the 1st time I’ve been told that. several other times it seems the CS agent just made the arraignment and it worked for the day it was setup for. Lowes makes me feel like scum for trying to pay down what I owe you folks.

  36. Rated 5

    Just had a great experience at the Merrillville Indiana Lowe’s I had been waiting for kobalt side grinder for 8 days and just stopped in to see if I could get a different tool to use, I needed it to be cordless as I Needed to cut steel on a job without electricity, my sales guy Mike, in tools went far above my expectations when he said he could sell me the demo at a discount, what a great salesman. Now that’s how you keep people coming back to you store.

  37. Rated 1

    seneca sc, store #1635

    I find it disturbing that i had been coming in here for years to come here today and see some very disrespectful things done to this young lady. Every time i come in here this same young lady helps me out every time to see her get chewed out by a supervisor was wrong .She was helping me find a product online and he came over and made her move without even asking what she was doing did the other young lady the same way (Hardware) . Then to see him come right back and chewed her out some more i watch this young man keep poking at her something needs to be done this type of people should not be working here .. please let the young lady know (Shannelle) im sorry that happen to her next time it would be corporate

  38. Rated 5

    I want to let Lowe’s know what a great employee that have in Chris Collette at the Gastonia NC store 457….I went to Belmont, NC Lowe’s with an antique white piece of furniture I needed some paint match too….Both female employees at the Belmont Location said they could not match it….didnt even try…I then stopped in the Gastonia location….Chris Collette met me with a smile ask how could he help me. He looked at the piece of furniture and said “Sure I can match it” and he did…Now that is a great employee helping out a customer….Probably will never have paint mixed or purchased at Belmont store again….Gastonia Chris Collette will be my go to person.
    Thanks Chris for going the step beyond to make me a happy customer.

  39. Rated 5

    I was in the store in Tappahannock VA 22560 and I was serviced by a very professional and very helpful with purchasing the curtains and blinds for an enclosed porch. She was amazing and then she had Ben help us along with Shannon to purchase an area rug. Shannon spent over 1hr with us and looked for the product in the stock room so we can make the necessary purchase. I was so thrilled with her customer service as CS is at an all time low these days. I am a Loan Officer and I know how important CS is in the industry. She was amazing and I tried to put the survey in the system and I had no ID number on my receipt. Purchased on 7/2/2021 and the final receipt showed $1141.91 and again they made the purchase as easy as possible. I wanted you to know she needs to be recognized for the quality service she rendered. You are blessed to have her representing Lowes in Virginia

  40. Rated 5

    My neighbor, Roger, was looking for another cooler like he bought last year..searched all over town, none to be found found. Lowe’s told him to come back in the morning, they had some coming in. He was there 1st thing, but they didn’t arrive
    As he was leaving, right by the door, was a cooler like he wanted, being used with ice and water in it. So, he asked if he could buy it. The employees,emptied it into another cooler, and sold the displayed cooler to him
    Everyone was so helpful and kind, he wanted to express his thanks. This was at Lowe’s home center on Appleway, in Coeur d’Alene, Idaho. On July,2021. Thank you

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