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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.52645votes

  1. Rated 1

    Was shopping for 2 ac window units with heater. Lowe’s online price was lower than Home Depot and other stores I checked,..BUT no store in the nearest 3 counties had it in stock. Thanks for wasting my time. Guess what? I got it for Lowe’s advertised price anyway. Guess I should thank you for that too

  2. Rated 5

    The lady that helped me to select a new kitchen sink was great. She took her time and help me fill all the paper work. Her name is Helen. She is at the Hendersonville, tenn. store.

  3. Rated 1

    We purchased a new stove on 9/19/19, that was to be delivered on Oct 11 along with the electrical cord to be installed by the delivery people. It was delivered and the stove was damaged so it was returned. The replacement would not be delivered until Nov 15th or so we were told. The new stove arrived on Sunday, Nov 10, with no prior warning or call. The delivery people spoke primarily Spanish, which I don’t understand, and some English. I asked if they had called as we had not received any prior phone call regarding the delivery. They said yes, but could not tell us what phone number was called. The unboxed the stove and brought it into the house. We had a gas stove, which they told us they could not unhook as it was gas, so my husband did that. They did not bring the prior purchased electrical cord (which the store would not let us take as it would come with the delivery). So they could not install the stove and they gave us no instructions about the stove. It is an induction range, which I had never used before. We had to go the the Lowe’s store where the 3 associates sitting in the appliance area hear about our complaint, gave us another electrical cord and told us to go to the customer service to get it credited to us. We asked about getting the stove installed, which they responded, well they could have someone come pick up the stove then bring it back on Monday (next day) and have it installed. My husband said he could do it, hopefully it doesn’t nullify the warranty. Needless to say we were not happy with the delivery process at all. We have used the stove and like the stove. The delivery process for large appliances is not good, so we will think twice before getting a large appliance at Lowe’s again. We had purchased a refrigerator at Lowe’s in July and it was delivered and installed and the delivery person took time to show me controls and how it works, etc.

  4. Rated 5

    Carl from the Medford Oregon Lowes is an amazing man with awesome customer service. :))

  5. Rated 5

    Melissa Anderson at id 013613180253181905. At Mount Pleasant texas she was so helpful

  6. Rated 5

    Tonight i went into Lowe’s at 1200 North Muldoon Anchorage, AK 99504and i asked for help and was ignored but i had a gentleman named John he stopped and spoke with me and went and got me the help i needed and came back to let me know that someone will be with me shortly. This made me very emotional in Lowe’s and i couldn’t thank him enough. He made my day and it was the first time i had ever been in the store and because of him I bill forever be a continue customer at thisocation. I then went and spoke with the manager and i have the upmost respect for Lowe’s because John is a smart and attentative and he has amazing customer service skills he has challenges bit that did not stop him from helping customers. I also have to recognize Mike the help John went and got me amazing people. He helped me and then proceeded to get everything i needed.

  7. Rated 5

    when i went i was very happy with my service thank you to every one that helped

  8. Rated 5

    Donna was so very helpful always smiling and so nice to people

  9. Rated 5

    Pete at the west Saint Paul location who serves in the paint department has always shown me kindness as I have been looking hard for colors for my home for almost a half a year now, I have had nothing but good experiences with him, he is the guy I like to do business with.

  10. Rated 5

    Carl at the Blaine, MN, store yesterday was very helpful.

  11. Rated 5

    We came in to find couplers to connect hoses to drain our pool. Danny in plumbing was extremely nice and helpful! He went above and beyond to make sure we had what we needed. Lowe’s is lucky to have him!

  12. Rated 5

    mike gurnett was very helpful deserve recognition and bonus 5

  13. Rated 5

    Grate shopping at my lowest nice people work there they all deserve a Christmas bonus thank you

  14. Rated 5

    was Amazing

    Great service
    Accommodate us well
    Patient with us old people
    We will come back

  15. Rated 5


  16. Rated 5

    Thank you J.J for your politeness and words of encouragement to my son. He has been smiling all day. Thank You

  17. Rated 5

    I needed a front door for my mother, & Cookie Richman was so helpful. She works at the Gunbarrell city Tx store. Thanks !owes.

  18. Rated 5

    Excellent employee. I needed to know when or if, Lowe’s would be getting any Christmas Cactus (the hanging flowering kind) in your store. Very helpful young man. 5 star rating.

  19. Rated 5

    We purchased a new Maytag washer and dryer. Mr. Davy , appliance sales associate was very knowledgeable, very thorough in describing differences in various models and very patient.
    He made the shopping and decision-making very easy. When we had a follow-up question after delivery and installation, he again was super in making sure we were completely satisfied.
    He is a true asset and outstanding employee for Lowe’s.

  20. Rated 5

    Tyler Corbitt at store 1112 in Charlotte, NC was a great help in assisting with our product needs. He had a positive attitude and gave input on what to purchase. I was very satisfied with the shopping experience.

  21. Rated 5

    I love y’all store workers are always nice

  22. Rated 5

    Chris was Amazing!!!!! She is a female that works for Lowe’s of Wilson NC in the landscaping section. She went above and beyond to assist me before I even entered the outdoor gardening area. Chris was such a nice lady helping me locate what i was looking for, pick up and move, grab a cart etc from start to finish she was great and made my experience easy. Please see that she is noticed for her customer service with an A+ for Excellence!!!!
    This was on Wednesday November 6th around 1 pm. Thanks again! Cameron

  23. Rated 5

    Loved my salesman, Lewis Patras @ the Orland Park, IL store. He was informative, efficient, organized and pleasant. I bought a new refrigerator, which I like very much, even tho the door opens on the wrong side for convenience–not enough room between the wall and the door to change it.
    Rate 5

  24. Rated 5


  25. Rated 5

    Always can find something for the house and great customer service!

  26. Rated 5

    Very good sevice

  27. Rated 1

    Love your store #1112. Always a good experience shopping here. And Marty is a super friendly checkout person.

  28. Rated 5

    Great service, well informed people.

  29. Rated 1

    My experience with Lowes over the past few week has my stress off the chart.

  30. Rated 5

    I was getting guttering and this sales lady came along and helped me get everything together very helpful

  31. Rated 5

    Mr. Gary Fromm, was the nicest person that I have met in a long time. He helped me find all things that I needed, I rate him a 10.

  32. Rated 5

    was in there at your East Peoria il store on November 1
    This was a young lady standing up front. My young son was crying while I was paying. She started talking to him making him laugh. She said her name was Melissa. She was very sweet and comforting to him. I really appreciate this. My son has disabilities most people give dirty looks when he acts out.

  33. Rated 5

    I was in there on November 1
    This was a young lady standing up front. My young son was crying while I was paying. She started talking to him making him laugh. She said her name was Melissa. She was very sweet and comforting to him. I really appreciate this. My son has disabilities most people give dirty looks when he acts out.

  34. Rated 5

    My I D 124597 017763 063113
    On 11/3/2019 I visited your store in Statesboro, GA , Store 0177 Terminal 12 and looked for a “stand for a heat lamp”. I could not locate the item and was turned over to Steven by another employee for assistance. It seemed that the “other employee” knew if Lowes did not have the exact item, Steven could improvise! He did just that! I gave him a few minutes to come up with a suggestion and he immediately began to “walk and look”. Within a few minutes he had come up with a great suggestion, which I immediately purchased. In a day when customer service is lagging, my faith was immediately restored! He even took the item out of the box to show me how it could work for me! I was very impressed. As a matter of information, I am a Retired Mayor of Sylvania, GA and retired after holding the office for 17 years. This “job” gave me the opportunities to see things I most likely might not have noticed otherwise! While serving as Mayor, most of this time I was also employed as a lending officer in a bank, before retiring from that position also, after many years of service. I was very pleased and impressed with Steven’s customer service ability, as well as his most helpful attitude. I will tell others about Lowe’s and Steven’s helpful attitude and ability!

  35. Rated 5

    At Lowes 2208 Kevin is good.

  36. Rated 5

    Jim the tool man was very nice and helped us very much. He is at store number 1827 in Brooksville, Florida

  37. Rated 5

    Linda at Lowe’s in Denver on 73 is remarkable. She really goes out of her way and takes the time to help me every time I go there. And I’ve been going to that location every since it opened back in 2007. She’s just the best. You guys need more workers like her !!

  38. Rated 5

    I forgot to mention that Roy who helped me with the insulation works at the Richmond, Indiana store.

  39. Rated 5

    Saturday Nov. 2, 2019, I needed help with the insulation and Roy asked how he may help me. I told him I needed a sheet of insulation but I needed it cut in 3 pieces so I could get it in my car. He did just that for me. So I was very happy that I got my insulation, so I could go home and start my project. You see I was in there another time and couldn’t get any help. So Roy deserves the 5 Stars for his help. He was very helpful and went the extra mile.

  40. Rated 5

    I brought in a old paint can from a different paint store and Sandy was able to match it exactly! She was amazing!

Survey Discussion