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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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YOUR RATING
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Rating 4.53270votes

  1. Rated 5
    says:

    David Chang went above and beyond to help me. I really appreciate the way he went out of his way for me

  2. Rated 1
    says:

    You have the worst phone service and customer service. No one answered the phone in the different departments. It just rings and rings and them hangs up on you. The check out people are friendly but so poorly trained that they can’t do anything but ring up a sales. Any thing else like a delivery order they can’t do it or say they did it but it is never done correctly. This happens every time. Today my delivery never arrived. On the phone hang up deal for 30 minutes. Finally went to the store. The check out clerk had not done the delivery correctly. Todd the assistant manager was very nice but kept telling me he was sorry but he could not help me as delivery was closed for the day.
    This happens every time. The last time we just canceled our order. We are still waiting for this new delivery. Once it comes, if it does, I will never ever shop there again and will tell everyone I know to avoid Lowes at all cost.

  3. Rated 5
    says:

    just wanted to give kelly in the paint department a shout out for the great help she gave us on mixing our paint today she really gave it her all and spent a lot of time getting it just right for my husband he brought in a half gallon of green paint for an outhouse that he built and it really looked black so she was able to fix the paint so now it looks like a shade of green great job she gets a 10 from us.

  4. Rated 5
    says:

    Thanks Craig Stewart for your help fit loading 45 bags of 60 lb concrete
    Great job

  5. Rated 5
    says:

    Sebastian at store 2619 in the paint department always wants to help. I go to Lowes nearly everyday for work things. He is ALWAYS working, helping people, and always makes sure he can help anybody possible.

  6. Rated 1
    says:

    Why order a product online for easy pick up and be told thst they are so busy that I have to wait until the next day. I might as well just go to the store and get it myself from the shelf. Don’t waste customers time ordering on line if you are sooo busy. It may take longer to find an item at home depot but at least they deliver for free.

  7. Rated 5
    says:

    I am a senior citizen and needed to purchase large bags of tree/shrub soil and 12 bags of mulch. Your employee CJ went above and beyond the normal service by helping me pick out the type of soul I needed and also once I paid for it and the mulch he took it to the mulch loading area … so I didn’t have to lift it into a cart then again into the trunk of my car!
    He was my garden Angel and I appreciated his kindness .. !

  8. Rated 5
    says:

    I give Missy in Appliances at the Auburn NY store all 10s. She’s very knowledgeable and helpful. She took the time with me that I need and never rushed me. That’s big in my book

  9. Rated 5
    says:

    Went to Lowe’s in derby Kansas. Needed help with loading my purchase. The cashier was helpful and immediately called for help. Helper came right away. Got my purchase loaded. No problems. Her name was Harley. She asked me to take survey. This is a lot harder than getting the rock loaded. I give Harley a 10. I give your survey a 2. Overall rating a 10 for the store. Will not be taking any more surveys.

  10. Rated 1
    says:

    Casher and manager are great…. but this one guys is soooooo lazy name sean he HATES HELPING PEOPLE. everytime I go to Lutherville timonium in Maryland people ALWAYS complain about him. I have seen people go to home depot because of him. One day I show this couple I met at the store and they said I’m remodeling 5 bathroom and they knew what they wanted and they needed HELP. But this guy didn’t want to do anything at work. everytime the couple asked questions he had NASTY ATTITUDE…. his wife said so You don’t like working ok. and the lady told Sean don’t worry you don’t want to HELP me….. Couple hours later I show them at home depot…. I laughed and damn they brought everything at home depot.

  11. Rated 5
    says:

    Adam in the paint department in your carlsbad store is super great! Helped me formulate a custom paint and cleaned up my messes when I spilled paint!!

  12. Rated 1
    says:

    I vowed never to buy anything from Lowe’s store # 2618 again due to horrible customer service and worse warrantee back up. The manager and assistant manager there should both be replaced. My freezer is suddenly gave out and my husband and I agreed we would let our food rot before we would give them any business. We went to Kelly’s Home Furnishings and were able to purchase an upright with a two-year warranty and have it delivered ON THE SAME DAY. They will be getting our business from now on.

  13. Rated 1
    says:

    Forgot to cite my discontent is with KEIZER LOWES IN SALEM , OREGON.

  14. Rated 1
    says:

    I have never been treated as disrespected as I have been with Lowes. I have been dealing with them for almost FOUR YEARS asking for a $3,000 refund on defective motorized blinds. They are incompetent and do not value customer satisfaction. I will never shop there again.

  15. Rated 5
    says:

    3/26/2021 Carmela and Sharon at Lowe’s in Orchard Park, NY were very helpful and patient with me as I planned and ordered my bathroom remodel. Unfortunately my sales receipt did not include the information necessary to fill out the customer satisfaction survey or I would have rated them and my overall experience very highly. Thank you.

  16. Rated 5
    says:

    Reese at lowes in Marquette Michigan was very helpful when I was buying a vanity light. He took the time to look up some information an answer all my questions. He was so friendly an patient with me. He also explained everything I needed to know in a way that I could understand. I felt very comfortable and confident when I left. I have gone back an bought more items. I will continue to shop here.

  17. Rated 5
    says:

    Mandy at store 2630 went above and beyond.. with an online order and was able to give me all the right information . Definitely a 10 in my book.

  18. Rated 5
    says:

    I bought a washer and it was delivered on time.. Very courteous young gentlemen. There was a problem but Abraham took care of it very professionally. Lowes in Cape Coral Fl.

  19. Rated 5
    says:

    The cashier at Lowe’s in Roxboro lumber department is so super nice. Thanks Wanda for being so sweet.

  20. Rated 5
    says:

    The check out girl was super nice thanks makayla

  21. Rated 1
    says:

    Survey link is a hoax. you sign on and get a finished bubble without ever completing a survey

  22. Rated 1
    says:

    If this site would take a “0” that would be an improvement. My FRIENDS at the Mocksville Lowes gets on my case because I don’t fill out the surveys. I keep telling them there is something wrong with the program. No matter where I start I will get “Take Survey Now,” I hit that it goes top “Start Survey Now,” I hit that, then the next screen says “FINISHED.” Now tell me what is wrong. The associates say they will tell the “Manager.” When I mention it again they say the “Manager” said I’m not doing it correctly. What gives, I know how “Managers” look at surveys because I been there. These “Managers” look at these report and determine bonuses and raises from them. Being a “Manager” at one tine in my career I know how my salary, raises and bonuses depended on so called Customer Surveys. I’ve heard all kinds of excuses for why they filled them out the way they did. The best and most popular was “I didn’t know you would ever see them, I just wanted something for nothing, Give me another one and I will fill it out the way I really feel. When you tell them there is no second chance they get upset with you again. To me surveys for raises and bonuses is a joke. If the “Managers” get a bad one they should call everyone who sends them in and his salary, bonus and raises should be based on the same surveys!! MANAGERS pick up the phone and find out the problem!!!

  23. Rated 5
    says:

    I had the BEST experience, and I have wanted to share it for quite some time.

    I purchased a storm door, an outside door, and hardware.
    I also had Lowe’s install it.

    Mesquite, TX store
    Sales # S0510CH1 2117197
    Trans# 85748390
    Date: 01-22-20

    ID # 722771 051090 223016 (I am NOT interested in the drawing)

    1st of all, Chris Holcomb (and another salesman, Dave??) were SOOOO helpful in helping me pick out the doors!!!
    It took me several trips and lots of time, but they were great through it all.
    I LOVE the choices they helped me make!! A year later, and we all love it!! (The door combo)

    2nd: Please, PLEASE put a huge THANK YOU to the AWESOME installer!! He practically REBUILT the door jam; he even cemented under the threshold! He was WONDERFUL!!! I wish I had tipped him generously or had sent in this comment much earlier.
    I credit your installer for 50% of the reason I’m so happy with the doors. They fit so well, and they provide excellent insulation!

  24. Rated 5
    says:

    Troy at the Salem OR Lowes in the paint department was absolutely amazing! He was just so kind and courteous and truly went above and beyond. Just genuinely fantastic customer service. He helped me pick out the right type of paint for my project. And then thought my 18 month old son might enjoy playing with a paint stick! Which he really did!! It had been an extremely tough week with some hard news, thus taking my mind off things with a home project. And Troy just brightened my day and I just really really appreciate it. I also had a young man the day before give my son one of the free footballs and he loved that too. Anyways its safe to say we will continue coming back here for our home project needs. I meant to do the other survey, but lost my receipt! So Troy I would of given you all 10s if I wouldn’t have lost the receipt! Keep up the amazing service Lowes bc it makes a difference!

  25. Rated 5
    says:

    The derby Lowe’s store location the employee named kenyata was most helpful considerate polite type of person to have gone through the trouble to go to an isle to actually check to see if the store had item I needed there very great employee I was coming from Brewster NY and wanted to make sure store actually had items I needed there she had kindly taken the time to go make sure or check for me appreciate that and thank you Kenyata even though store didn’t have items I needed thank you anyways to such good employee from John Wilson

  26. Rated 5
    says:

    Bo in customer service went out of her way to provide excellent service. Very grateful for her kindness and support. Made a big difference in my experience.

  27. Rated 5
    says:

    I was attendes by Sabrina in curbside pick up on 3/6/2021 at the warwick Greenwich ave location in Rhode Island. After getting frustrated at multiple stores her service was efficient, prompt and helpful and we were grateful excellent service!!

  28. Rated 5
    says:

    Thank You to Michael the lead cashier at Lowe’s in san Jose Ca, off ridderpark. 3/5/2021. Always has a great attitude and is always positive. His customer service is excellent also. I look forward to getting my supplies there knowing i can count on Michael!

  29. Rated 5
    says:

    Id# 193116 280820 629071. Thankyou Matt for your outstanding service on 3/03/21.
    Matt very kindly explained to pay at checkout, then I could get the 5 bags of brown bark mulch out front, he personally went out,waiting for me to load my car. He also agreed the clay pot on roller base would be good. He was positive, helpful, professional, kind, & thankful to help me
    Taking the right survey f o r feedback is hard to find & picky, not programed for easy filling out takes way longer to complete, but only way to give credit for job well done

  30. Rated 5
    says:

    Keaton and Kelli were very professional and courteous. They know their jobs and are well worth a raise
    They work in the Newburgh ny store

  31. Rated 1
    says:

    Your delivery svc from st clair pa 2 28 21 is horrible they wanted to leave my new refer at end of driveway 300ft from my house begged to bring to my house on my fork lift had to beg again to get it up 4 steps to deck begged 3rd time to get inside never unpacked just left saying not my job not my job what I wondered is a delivery person’s job to deliver things ??? Your delivery is horrible I will never buy from lowes again and I will tell everyone I know this sad story sad but true I have it recorded on my security also refer side was scratched during the war of the delivery man never ever again¡!!!!!my security camera would make a good facebook post delivery man from hell

  32. Rated 5
    says:

    I had been through the ringer to order a dishwasher. appliances said customer service had to do my over the phone order and customer service when I called the first four or five times and then I got put on hold so.whiw I got the manager since BOTH of the departments refused to take my order. The manager couldn’t even take my order. The only associate who helped me is Haley. She did what the manager couldn’t. She was the only good that came out of my whole experience. Thank you Haley.

  33. Rated 5
    says:

    sherry valentine was very helpful and a very nice person

  34. Rated 5
    says:

    Pam w Possesses outstanding customer service skills! She was very helpful and with the extra mile to assure my needs were met. I gave her a 10!
    In the tUnion New Jersey store

  35. Rated 1
    says:

    I started the survey. too many personel questions. now am receiving all kinds of e-mail scams and solicitations. wish I never started the survey. this is a junk come-on

  36. Rated 5
    says:

    Tyler at the Bentonville AR was very helpful

  37. Rated 5
    says:

    Great service. Well-informed employees and good products.
    Love this store.

  38. Rated 5
    says:

    I shopped at Lake Pleasant store in Arizona. Charlie was very helpful with the wood trim I needed. He helped pick out pieces, trim them so they would fit in my car. Then load them. The best customer service I’ve ever had at Lowe’s. Thank you

  39. Rated 5
    says:

    Redding Lowe’s 2/16/21 2-3pm
    Great help from AJ and Mark…also Alex in the Pro area. All took the time and went beyond the basics. Thanks!

  40. Rated 5
    says:

    trevor and paul were very helpful

Survey Discussion