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Krystal Guest Feedback Survey

How do you like your recent eating experience at Krystal? If you have any suggestions towards them, feel free to share your opinions with Krystal through this customer satisfaction survey. Your feedback is really important for them to do better in the future. At the end of the survey you will be provided a validation code.

Krystal Guest Feedback Survey Guide

  • Visit the Krystal customer satisfaction survey page to begin the survey

 Krystal Customer Satisfaction Survey

  •  Enter the 12-digit survey code and time located at the receipt
  • Rate your satisfaction with the taste of food, the service of crew, the speed of order and so on

 Krystal Customer Satisfaction Survey

  • Answer questions like: recommend this Krystal to others or return to this Krystal

 Krystal Customer Satisfaction Survey

  • At the end of the survey, you will have a validation code on your receipt and write them on your receipt

 Krystal Customer Satisfaction Survey

About Krystal
Krystal is an American fast food restaurant chain that is popular with college students, and has become known for competitive eating contests. It is known for its small, square hamburger sliders with steamed-in onions. Krystal’s burgers resemble those of White Castle.

Reference Links

  1. Krystal Customer Satisfaction Survey Link: www.krystalquestsurvey.com
  2. Krystal Official Site: krystal.com

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YOUR RATING
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Rating 3.066votes

  1. Rated 1
    says:

    Krystal in Lakeland Tn
    You need an overhaul
    Tat 30114

  2. Rated 1
    says:

    OVERCHARGED FOR SWEIL….
    When asked for correction of order it was debated an it should not have been.
    The food I got for my family ultimately was not eaten due to taste or lack of one desirable.
    25 dollars donation to a trash can at this point.
    I DONT KNOW IF CORPORATE NEEDS TO PEP TALK ITS EMPLOYEES OR SHIFT THE DONT GIVE A CARE WORKERS TO JANITORIAL, BUT THE TEAM NEEDS LEADERSHIP THAT REFLECTS CUSTOMER CARE . I gave this a chance because my child wanted to try it. PAY ATTENTION ,,. People don’t appreciate being taken.

  3. Rated 1
    says:

    Drive thru sucks waited 30minutes in line. I got to the window had to wait 10 more minutes and received the wrong order. I will never go back and will not recommend any one to go there.

  4. Rated 1
    says:

    Krystal in Hattiesburg, ms is horrible been in line for 30 plus minutes get to window and the lady didn’t even have my order and acted like it was my problem.i love the burgers but they will never have my business again.

  5. Rated 1
    says:

    Worse experience ever. I would eat here more often but every time I come it’s just bad. Food is what to expect but service is horrible. When drive thru speaks broken English and you knows it’s there first language then you know there problems (ghetto af). Just a smile please and thank you would be nice. last time the pc was down at location they refused service. Just poor management. Like no one has ever wrote a ticket by hand or something. Besides the point. Maybe it’s ok to pay the workers to sit outside drive thru yelling at customers that there pc is down and they can’t serve anyone. just bad service. Can’t even get them to answer intercom after they already spoke and asked (what chew want). And (that b it)? Come on. I never write reviews just decided to take the time to write this hoping that something might change

  6. Rated 1
    says:

    Me and my family stopped at Krystal on Crestwood Blvd and the whole experience was so unorganized and ghetto the inside was closed and the employees that were on the inside were playing and talking and cursing about messed up orders it took us 20 minutes to get our food.. Never going to this restaurant again.

  7. Rated 1
    says:

    I had decided I wanted some krystal burgers. I thought since it was morning that everything would be fine. But I was wrong!! The burgers wasn’t even done and the fries were old. The only thing good was the drink. How can you serve someone raw and bad meat. You have a timer to tell you when it’s done. If I was a shop I would have gave them a 0. It’s bad that you get to your job and expect to have a meal and find out that you just wasted your money.

  8. Rated 3
    says:

    I have eaten Krystal’s since they were 8 cents apiece so I know what I like. Craved some and fries today after months of not eating takeout. Fries were horrible. Not sure why you changed the recipe but I will still eat Krystal burgers but will no longer order any fries. They were uneatable. Tasted like fake potatoes

  9. Rated 1
    says:

    Friday Nov. 6, 2020

    My second time stopping here but will never stop again. The young lady said she was the manager. She and that staff should all be fired. They are so rude and unprofessional. They don’t give a dam about your business or your customers.

    I had an issue with the food I received and spoke out about it. I had to hear this smart mouth young lady and her co workers being very stupid and talking back as if I had to take the order.

    I will never stop there again at the Northside Drive location. This was my second time visiting within a month and I got the same results.

  10. Rated 1
    says:

    They only gave me a half box of junkyard fries and no peppers. The workers are rude and the krystal are not done

  11. Rated 1
    says:

    We arrived at Kyrstals at 11pm, it took over 30 to get through four cars in front of us…. When we finally got to the order box, customer service was horrible.. she asked our order, we asked a simple question and she wouldn’t answer. It was silent for 10 minutes…. She finally spoke back and didn’t know anything we asked…. She was rude and when we went to pay she placed out order wrong… worse experience.

  12. Rated 1
    says:

    Last night i went to the krystal drive thru at 21:29 i order a #3 combo i asked for it fresh and a sprite drink i pull off got half way down the hwy the bread was hard on my sandwiches fries wasnt cooked right and sprite was so nasty i called that store phone 4 times nobody picked up mind you i stay all the way in yazoo city called the store phone this morning in still no answer what kind of service are yall running i just want my 9.41 cent back i will never return

  13. Rated 5
    says:

    My spicy wings are the best!!! Iris is an Awesome Manager! The rest of the Crew are great, also!

  14. Rated 1
    says:

    Fries was cold and setting way long. And the 3rd shift people was snobby in the window. On 3/30/20 @ 11:41

  15. Rated 1
    says:

    Somehowmy pick 5 went from $5+ +x. to $13.24!!! im guessin the upgrade frm a small fry to adding a Holy ladel of chili & 3 oz of cheese i must have missed the memo bout a severe tax hike!! NEVER AGAIN WILL I EAT THIS “TINY” FOOD WHEN I CAN GET A RIBEYE…THE GENERAL PUBLIC IS ALREADY GETTIN THE SHAFT CUS THEIR MKN HAND OVER FIST BUT SHORTING YOU 2/3 OF WHAT YOU GET AT MC DONALDS & D REST OF AMERICAS DUMPS..& U HAD BETTER BE SITTIND DOWN WHEN U EAT THE CHILI CHEESE LAXUTIVE FRIES! N I MEAN SITTING ON UR FAVORITE THRONE! I NOW BELIEVE HOT POCKET & KRYSTAL ARE IN COHORTS!!
    SON OF A BUSCUIT, THESE MOTHER FLOURS R INSANE.

  16. Rated 5
    says:

    Haven’t had Krystal’s in a long time but we decided to eat at the newest location in Cordova. We ate in and didn’t see a survey option on our receipt but our experience with the service was as good as the food. The cashier Destiny was very pleasant and we made sure we told her. She has such a good attitude for a young person and made sure we were ok (considering we were the only DIne-In people). We just wanted to give this positive feedback!!!!!!Thanks

  17. Rated 2
    says:

    We eat here often at the Krystal on Lebanon Pike. Tonight they only had two people working. One lady to work drive thru & front counter & one cook. They gave the best they could being this short handed.
    Many Krystals have closed & we want this one to stay open.

  18. Rated 5
    says:

    The lady Christy today really made my bad day great. She was so amazing trying to upsell and she gave the best customer service that you don’t see and fast food restaurants. She should be a spokes person…. Definitely will be back for the service I got from her

  19. Rated 5
    says:

    Was ok

  20. Rated 5
    says:

    AWESOME crew on second shift (Cleveland TN)

  21. Rated 5
    says:

    Krystals customer service in cleveland tn was AWESOME

  22. Rated 1
    says:

    Iam very mad at krystal service location 1810 Crestwood Boulevard ! Went threw dive threw. And made two purchases .
    One 1054 ad the other 846 .this the drive threw about 9.between 9pm ad 10 pm.
    We ordered 10 for 6 dallors plus some sides.
    We was the only one in line we asked them that we would like cheese on the 20 they told us that they could not do because they are already made we told them while we trying to tell them we could wait to the side if they get any mor customers that we will still wait and pay for the cheese being put on our crystals and they told us they couldn’t do it I almost told him to take the order back and get my money back but I decide to write y’all and tell you I was very unpleased with your service at that location and I have the receipts all that order

  23. Rated 5
    says:

    The burgers are delicious!

  24. Rated 1
    says:

    Leavening the trash out , to slow for me it took them 30 min to make my food

  25. Rated 4
    says:

    Great burgers

  26. Rated 5
    says:

    I meant Bryan not Ryan. Brayn is awesome as is Patrick and Justice and Wayne.

  27. Rated 5
    says:

    Patrick is awesome. Ryan had my food on the tray as I got my change. Justice had my coke and senor coffee on the tray before….fast efficient and fine team. Wayne today’s crew is the best crew. I wish Patrick Ryan Justice and Wayne were here every morning

  28. Rated 5
    says:

    Great service food cooked right and got
    Feedback with my meal

  29. Rated 5
    says:

    Krystal is my favorite and my favorite one is the burgers ,but the fries are good

  30. Rated 5
    says:

    Food was very good and employee was really nice and helpful.

  31. Rated 1
    says:

    No survey code on receipt so there fore it starts and ends with a (1) star

  32. Rated 5
    says:

    Love Krystal’s

  33. Rated 1
    says:

    5716 Fairburn rd douglasville ga 30134. My fries were cold. I had asked for no onions and half of my Krystal’s had onions on them and one of my Krystal buns were soggy and discolored

  34. Rated 5
    says:

    Great service. Great people

  35. Rated 5
    says:

    Have gotten better first time opening

  36. Rated 1
    says:

    Trying to fill out your survey. THERE IS NO SURVEY CODE on receipt. No one answers phone on receipt

  37. Rated 1
    says:

    I need to talk to corporate asap

  38. Rated 5
    says:

    Great place

  39. Rated 5
    says:

    Great service

  40. Rated 5
    says:

    I love Krystal’s

Survey Discussion