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Krystal Guest Feedback Survey

How do you like your recent eating experience at Krystal? If you have any suggestions towards them, feel free to share your opinions with Krystal through this customer satisfaction survey. Your feedback is really important for them to do better in the future. At the end of the survey you will be provided a validation code.

Krystal Guest Feedback Survey Guide

  • Visit the Krystal customer satisfaction survey page to begin the survey

 Krystal Customer Satisfaction Survey

  •  Enter the 12-digit survey code and time located at the receipt
  • Rate your satisfaction with the taste of food, the service of crew, the speed of order and so on

 Krystal Customer Satisfaction Survey

  • Answer questions like: recommend this Krystal to others or return to this Krystal

 Krystal Customer Satisfaction Survey

  • At the end of the survey, you will have a validation code on your receipt and write them on your receipt

 Krystal Customer Satisfaction Survey

About Krystal
Krystal is an American fast food restaurant chain that is popular with college students, and has become known for competitive eating contests. It is known for its small, square hamburger sliders with steamed-in onions. Krystal’s burgers resemble those of White Castle.

Reference Links

  1. Krystal Customer Satisfaction Survey Link: www.krystalquestsurvey.com
  2. Krystal Official Site: krystal.com

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YOUR RATING
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Rating 3.453votes

  1. Rated 1
    says:

    Fries was cold and setting way long. And the 3rd shift people was snobby in the window. On 3/30/20 @ 11:41

  2. Rated 1
    says:

    Somehowmy pick 5 went from $5+ +x. to $13.24!!! im guessin the upgrade frm a small fry to adding a Holy ladel of chili & 3 oz of cheese i must have missed the memo bout a severe tax hike!! NEVER AGAIN WILL I EAT THIS “TINY” FOOD WHEN I CAN GET A RIBEYE…THE GENERAL PUBLIC IS ALREADY GETTIN THE SHAFT CUS THEIR MKN HAND OVER FIST BUT SHORTING YOU 2/3 OF WHAT YOU GET AT MC DONALDS & D REST OF AMERICAS DUMPS..& U HAD BETTER BE SITTIND DOWN WHEN U EAT THE CHILI CHEESE LAXUTIVE FRIES! N I MEAN SITTING ON UR FAVORITE THRONE! I NOW BELIEVE HOT POCKET & KRYSTAL ARE IN COHORTS!!
    SON OF A BUSCUIT, THESE MOTHER FLOURS R INSANE.

  3. Rated 5
    says:

    Haven’t had Krystal’s in a long time but we decided to eat at the newest location in Cordova. We ate in and didn’t see a survey option on our receipt but our experience with the service was as good as the food. The cashier Destiny was very pleasant and we made sure we told her. She has such a good attitude for a young person and made sure we were ok (considering we were the only DIne-In people). We just wanted to give this positive feedback!!!!!!Thanks

  4. Rated 2
    says:

    We eat here often at the Krystal on Lebanon Pike. Tonight they only had two people working. One lady to work drive thru & front counter & one cook. They gave the best they could being this short handed.
    Many Krystals have closed & we want this one to stay open.

  5. Rated 5
    says:

    The lady Christy today really made my bad day great. She was so amazing trying to upsell and she gave the best customer service that you don’t see and fast food restaurants. She should be a spokes person…. Definitely will be back for the service I got from her

  6. Rated 5
    says:

    Was ok

  7. Rated 5
    says:

    AWESOME crew on second shift (Cleveland TN)

  8. Rated 5
    says:

    Krystals customer service in cleveland tn was AWESOME

  9. Rated 1
    says:

    Iam very mad at krystal service location 1810 Crestwood Boulevard ! Went threw dive threw. And made two purchases .
    One 1054 ad the other 846 .this the drive threw about 9.between 9pm ad 10 pm.
    We ordered 10 for 6 dallors plus some sides.
    We was the only one in line we asked them that we would like cheese on the 20 they told us that they could not do because they are already made we told them while we trying to tell them we could wait to the side if they get any mor customers that we will still wait and pay for the cheese being put on our crystals and they told us they couldn’t do it I almost told him to take the order back and get my money back but I decide to write y’all and tell you I was very unpleased with your service at that location and I have the receipts all that order

  10. Rated 5
    says:

    The burgers are delicious!

  11. Rated 1
    says:

    Leavening the trash out , to slow for me it took them 30 min to make my food

  12. Rated 4
    says:

    Great burgers

  13. Rated 5
    says:

    I meant Bryan not Ryan. Brayn is awesome as is Patrick and Justice and Wayne.

  14. Rated 5
    says:

    Patrick is awesome. Ryan had my food on the tray as I got my change. Justice had my coke and senor coffee on the tray before….fast efficient and fine team. Wayne today’s crew is the best crew. I wish Patrick Ryan Justice and Wayne were here every morning

  15. Rated 5
    says:

    Great service food cooked right and got
    Feedback with my meal

  16. Rated 5
    says:

    Krystal is my favorite and my favorite one is the burgers ,but the fries are good

  17. Rated 5
    says:

    Food was very good and employee was really nice and helpful.

  18. Rated 1
    says:

    No survey code on receipt so there fore it starts and ends with a (1) star

  19. Rated 5
    says:

    Love Krystal’s

  20. Rated 1
    says:

    5716 Fairburn rd douglasville ga 30134. My fries were cold. I had asked for no onions and half of my Krystal’s had onions on them and one of my Krystal buns were soggy and discolored

  21. Rated 5
    says:

    Great service. Great people

  22. Rated 5
    says:

    Have gotten better first time opening

  23. Rated 1
    says:

    Trying to fill out your survey. THERE IS NO SURVEY CODE on receipt. No one answers phone on receipt

  24. Rated 1
    says:

    I need to talk to corporate asap

  25. Rated 5
    says:

    Great place

  26. Rated 5
    says:

    Great service

  27. Rated 5
    says:

    I love Krystal’s

  28. Rated 1
    says:

    SERVICE IS HORRIBLE AT KRYSTAL ON MEMORIAL BLVD IN LAKELAND FLORIDA, HONOR YOUR 5 MIN CLOCK, IF FOOD IS READY BEFORE 5 MIN I’LL PAY, IF IT’S LIKE IT WAS LAST NIGHT 30 MINUTES, I’M NOT PAYING, KRYSTAL NEEDS THE CEO TO ANSWER MY QUESTION FOR ME TO EVER GO THERE AGAIN!!!!!

  29. Rated 5
    says:

    Service and food were wonderful thanks

  30. Rated 5
    says:

    I was so well pleased at this old national when I go in Ian greeted the store is always clean I love it when ms P is there she is something to see her and her staff knows the customers keep up the good work in our neighborhood food is always hot and good Diana and her family we rate them 5.

  31. Rated 1
    says:

    I’ve completed many of Krystal surveys for years. I received a receipt on 9/9/18 @ ATL028/Riverdale that is a new format. The survey code on receipt has 20 numbers instead of 12 that the previous format had. I was unable to to continue and finish survey to be able to give my feedback and collect 3 free Krystal burgers.

  32. Rated 1
    says:

    Service at Cleveland Ave Krystal is horrible and the food was worst. Manager wouldn’t get on phone after I finally get Thur she have me to talk on the phone with rude employee without even getting on phone. Shaking my head never again

  33. Rated 1
    says:

    Horrible service and food

  34. Rated 5
    says:

    The food is very amazing

  35. Rated 1
    says:

    I visited the Krystal on Shorter Ave in Rome and the food wasn’t good. It was cold, fry grease was old and the burgers were salty. I doesn’t my dime eating there and I want money back. I am having to stay at the hospital and now I can’t eat. I won’t go to the Krystal no more.

  36. Rated 4
    says:

    Fast..fun to eat..good deals..?

  37. Rated 4
    says:

    Allright

  38. Rated 1
    says:

    We stopped at the Krystal at the highway 70/100 split in Belle Meade, Nashville, TN. the address is:

    5316 Harding Pike, Nashville, TN 37205

    It was 10:00 PM on a Saturday night. We went through the drive through to order coffe for the drive home. The order taker said “There is no coffee.” What about iced tea “There is no iced tea.” Why doesn’t Krystal have coffee or iced tea at 10 PM? The store does not close until midnight!!!!!!! Service, after we dis order a coke, took over five minutes. Three of which after we pulled up to the service window.

  39. Rated 5
    says:

    Faye is one of most hard working people I know that does her job and is always helpful to all the customers she always treat people great and with smiles

  40. Rated 5
    says:

    I’m visited Crystal on August 23 I placed an order for chili cheese fries and a small drink it was no one else in the store let me to other people came in after me one of them had chili pups and fries I don’t know what the other lady had but I still hadn’t gotten my order it took me 24 minutes to get my order and I had to go up to the counter and ask for it the girl replied well we’re fixing it it’ll be a just a minute after I went up there I had to wait another four minutes before it was brought to my table which made it 24 minutes in all there is no excuse for that and I know they had chili and I I know they had fries so it wasn’t like they had to fix anything when other people were getting theirs to the drive-through it was about three went through the drive-through and that time I won’t be back to that krystals have they been busy I would’ve understood

Survey Discussion