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Krystal Guest Feedback Survey

How do you like your recent eating experience at Krystal? If you have any suggestions towards them, feel free to share your opinions with Krystal through this customer satisfaction survey. Your feedback is really important for them to do better in the future. At the end of the survey you will be provided a validation code.

Krystal Guest Feedback Survey Guide

  • Visit the Krystal customer satisfaction survey page to begin the survey

 Krystal Customer Satisfaction Survey

  •  Enter the 12-digit survey code and time located at the receipt
  • Rate your satisfaction with the taste of food, the service of crew, the speed of order and so on

 Krystal Customer Satisfaction Survey

  • Answer questions like: recommend this Krystal to others or return to this Krystal

 Krystal Customer Satisfaction Survey

  • At the end of the survey, you will have a validation code on your receipt and write them on your receipt

 Krystal Customer Satisfaction Survey

About Krystal
Krystal is an American fast food restaurant chain that is popular with college students, and has become known for competitive eating contests. It is known for its small, square hamburger sliders with steamed-in onions. Krystal’s burgers resemble those of White Castle.

Reference Links

  1. Krystal Customer Satisfaction Survey Link: www.krystalquestsurvey.com
  2. Krystal Official Site: krystal.com

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Rating 3.315votes

  1. Rated 5

    Faye is one of most hard working people I know that does her job and is always helpful to all the customers she always treat people great and with smiles

  2. Rated 5

    I’m visited Crystal on August 23 I placed an order for chili cheese fries and a small drink it was no one else in the store let me to other people came in after me one of them had chili pups and fries I don’t know what the other lady had but I still hadn’t gotten my order it took me 24 minutes to get my order and I had to go up to the counter and ask for it the girl replied well we’re fixing it it’ll be a just a minute after I went up there I had to wait another four minutes before it was brought to my table which made it 24 minutes in all there is no excuse for that and I know they had chili and I I know they had fries so it wasn’t like they had to fix anything when other people were getting theirs to the drive-through it was about three went through the drive-through and that time I won’t be back to that krystals have they been busy I would’ve understood

  3. Rated 5

    Great service

  4. Rated 4

    I love the chili

  5. Rated 1

    I visit Krystals on Riverdale and Winchester on a regular basis and is very unsatisfied with the unfriendly service that I recieve every morning. Not only do I wait forever on my food but it’s not hot and fresh when I receive it. We all make errors from time to time, but it’s the unfriendly service that I recieve that I just can not deal with. I came through drive-thru one morning and was pulled up to wait on my order. Right after waiting for a long time I ask if I could have a cup a water. Her reply was for me to come inside and get it myself, that she had orders to take. I couldn’t believe what I was hearing. With her being a soon to be mom I didn’t push the issue. Drive-thru at this location needs improvement. I do not wish to come back. I’m thankful to express exactly how I feel just wish it could have been on the positive side instead of the negative side.

  6. Rated 5

    I went in to your Ocala Store number ORL012 the lady’s working where very friendly and nice. I was highly satisfied with my experience at your restaurant. I will going back to eat there.

  7. Rated 5

    On May 11, 2017 I went into Krystal’s off New Kings road and had a wonderful visit Melissa and John Green were very nice and my food was fresh and hot ..Order # 4239134 I can’t leave out the cook Thanks again Krystal’s Crew

  8. Rated 5

    Good reliable food and nice employees

  9. Rated 1

    Waited in drive thru for 30minutes at Winchester n Riverdale never going back

  10. Rated 5

    It was a pleasure dealing with Mr.Jernell at the Drive Thru. He is the best this store has ever had. He is a asset to the company. That location need many more of him and his Manager Krystal was lovely too. Before them this place was a disaster and I almost hated to come. Thanks Jacqueline Williams 1215 hubbard st. Jax,fla 32296

  11. Rated 1

    Also there is no 12 digit number on the recipe

  12. Rated 1

    At store # 830 on Sunday March 19th at 11:00 order # 2769341 waited in drive thru for 30 + minutes for 6 cheese only ketchup 2 bacon and 2 chicken got no cheese on the six and didn’t get the 2 chicken at all. I have never had such a slow and bad experience at a Krystal before, I will not visit this store again.

  13. Rated 1

    Never a 12 digit code on receipt.

  14. Rated 1

    Got a sack of 24 krystals after shopping needless to say they were not fresh and hot

  15. Rated 5

    Can’t beat the senior breakfast and the service is quick & friendly.

  16. says:

    The print on my receipt is of such poor quality that it is impossible to even read the survey code. Very disappointed !!!!!!!!

  17. says:

    The store at 975 W. Polar Avenue Collierville, Tennessee is the store in reference.

    I go to this location on a regular basis, and I find the food to be inconsistent, the windows are the drive thru are nasty and on occasions the individual working the drive thru is not neat and orderly in their dress. This morning I witnessed a gentleman taking out the trash and when he came back into the restaurant did not wash his hands. Today will no doubt be the last time I go to this location.

  18. says:

    Went to Store No:254 Columbus Georgia this morning early and place was almost empty but still had to wait a good bit before the manager took my order. Oh yea she had her kid at work with her. Then I waited a good bit before I got my order and I watched the manager talking on her cell phone the whole time I waited. All the workers were laid-back and in no hurry. Longest I had to wait since I started coming to this store back in 1981. No 12 digit code on the bottom of my receipt for a survey. Another disappointment. What drives me crazy is these folks feel they deserve $15 per hour. If they do then I deserve $100 per hour.

  19. says:

    I visited Krystal on Western Ave. in Knox. Tenn. on Oct.9 2016 at the drive thru.There was a special on Krystals on this day for .50. I ordered 20 whitch was $10.00 plus tax of .93. They tried to charge me 13.09.When I complained that this was to much, I was told this is what the cash register says so this is what you pay.When I told them again their amount was wrong The shift Mngr. Gave me my money back and said have a nice day that they were not going to serve me. Finally they rerang it at the right price. No appology.I ve been a Krystal customer since I was 12. Now 67.Never Had an experience like that.

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