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Kroger Customer Feedback Survey

Take Kroger customer feedback survey to win the Grand Prize of $5,000 in grocery gift cards, or one of 100 $100 grocery gift cards. You are eligible to enter the feedback survey sweepstakes if you are 18 years of age or older.

Kroger Customer Satisfaction Survey Guide

  • Visit Kroger customer satisfaction survey page (See Reference Link 1 below)
  • Choose your preferred language: English/Spanish
  • Read the sweepstakes official rules by clicking Reference Link 2 below
  • Enter the date and time of your visit as well as entry ID printed on your receipt

Kroger Customer Satisfaction Survey

  • Answer some general questions about your visit

Kroger Customer Satisfaction Survey

  • Rate your satisfaction with the ease of finding products, the number of check lanes, etc

Kroger Customer Satisfaction Survey

  • At the end of the survey, you will be asked if you would like to receive coupons, special promotions and if you would like to enter the sweepstakes.

Kroger Customer Satisfaction Survey

  • If you want to enter the sweepstakes, just enter your contact information

Kroger Customer Satisfaction Survey

Anything else to talk to Kroger? Leave your feedback and comments and talk with friends via Facebook by adding a comment below.

About Kroger
Kroger is one of the largest grocery retailers in the world. It runs business under approximately two dozen banners and specializes in grocery, general merchandise, retail, grocery manufacturing, distribution and Supermarket. It’s not simply a grocery store but a strong team dedicated at delivering best shopping experience for families. For a job hunter, it’s the best place where you could start your brand new career by complete your Kroger careers. It is always cool to shop at Kroger, share your feedback with them and enjoy better experience for your next visit.

Reference Link

  1. Kroger Customer Satisfaction Survey Link: www.krogerfeedback.com
  2. Kroger Customer Satisfaction Survey Sweepstakes Official Rules
  3. Kroger Official Site: www.kroger.com

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Rating 4.495votes

  1. Rated 5

    I shop at the 4815 Ridge Rd Kroger in Douglasville, GA quite often. I just want to say how much I appreciate this Kroger compared to other Krogers. The staff is always so nice, pleasant, and happy to be at work. I also want to say how much I appreciate and love Barbara in the floral department. She is so sweet, caring, and always has a smile on her face. She knows where every thing is in that store, she is always eager to help someone out, and always makes my kids a balloon with a sucker tied to the bottom, as well as a 2nd sucker to have at the time. My kids LOVE her! She is amazing, and I wish more people in retail were like her. She is the BEST!!!

  2. Rated 5

    Ralph’s market has the nicest checkers and box people in town. Also they work to keep the store very clean and tidy. I s h op there at least 3to 5 times a week. Keep up the good work. Lake balboa market

  3. Rated 5

    I had the best experience at the Kroger in Fairfield Ohio! Cheryl was amazing and very empathetic. I’m currently going through a tough divorce, I recently visited this location to get food for my daughter and I, we had just moved in our new place and not knowing that fridge didn’t get cool I purchased a lot off food. I was so embarrassed to take everything back but as a single mom I had no choice. Cheryl looked up each item to do the return and did just that with a smile on her face. I have been mentally and emotionally drained the past few days… Cheryl could sense I was probably going through something and gave me a huge hug and said ” it’s going to be ok” just the fact that she could pick up on my hurt was shocking to me. Her customer service went above and beyond. Over the last few months I have been through the worst things, just her kind words meant the world to me! I can honestly say I was going to cry myself to sleep that night but I realized people do care. she deserves the crown she hold at Kroger , she’s the best. Cheryl is beautiful inside and out, thank you for your words of encouragement. This is the best Kroger, the entire staff Is amazing.

  4. Rated 5


  5. Rated 5

    I visit Kroger at 301 Jonesboro Rd, McDonough, Ga at least twice a week. I spend most of my time visiting the Deli department: the service is excellent and the meat and cheese assortments are outstanding. The ladies that work there are friendly, always welcoming and proficient. They treat each customer as valued and are willing to spend the time needed to get each order exactly as requested.

  6. Rated 5

    I’m a very satisfied customer of Krogers. The store is well stocked, clean, the employes are very helpful and always very happy. I shop there 2 times a week.

  7. Rated 5

    This is for Raml and Dondra in the pharmacy. Thay are very personal and helpful with their customers. I had some problems with my insurance. Both of them. Worked very hard to help me. I was there ever day. And sometimes twice a day for about a month. Thay never lost hope in me. I was and still am very very happy and satisfied customer with your pharmacy

  8. Rated 5

    Beat Walmart hands down

  9. Rated 5

    Love kroger always friendly and very helpful

  10. Rated 5

    Good teamwork at our local Kroger

  11. Rated 5

    very pleased with the store

  12. Rated 1

    Better to access your Survey by telephone instead of by computer–can you change the way people enter your Survey that way?

  13. Rated 5

    Kroger’s is this one of the best stores I know they have everything that you want

  14. Rated 5

    I love shopping at Kroger’s and been doing it for twenty years now.GO KROGER’S.

  15. Rated 5

    Milan Tn. Ruler store , I come to. I know one of the ladies who works there. Very friendly. I love the cheaper prices there.

  16. Rated 5

    My local Fry’s Store at 19th and Glendale, is the only store I shop at for all my family’s groceries. This is due to all the the friendly and helpful employees. Its always so clean. And I never wait in checkout long. It makes my weekly trips much more enjoyable and easy to get done.

  17. Rated 4

    I come to this Kroger often an each time I’ve had a great experience. The staff are always so friendly especially Jeane Washington who always helps in bagging my grocery or ringing me out. She’s friendly an I really do enjoy talking to her when I come in.

  18. Rated 5

    All of the staff have to be commended. I try to get Yvette, as my checker, because she makes sure all of my coupons are counted and she is so friendly. She, always, asks if I need help getting out. Licsi has been my box boy, the last two times I shopped, and she has such a nice personality and smile. I want to commend Fred Meyer for helping out the schools with the “Reward Card” purchases. That is a big help to the school programs. Thank you, Karen Dunken

  19. Rated 5

    Katrina is the best!!

  20. Rated 5

    Kroger is huge people are awsome

  21. Rated 5

    Always satisfied employees are always very friendly and helpful

  22. Rated 5

    Love frys

  23. Rated 2

    your mixed nuts is 95% peanuts and may be 5% another kind and that is not fair at this price. really disappointed!!1 other products are ok

  24. Rated 2

    Very disappointed that there were flyers all over our local kroger saying if you take the survey you will be given free fuel points. Took the survey and it was never mentioned. Even called the store and no one could tell me what website to go to so I could redeem the points. Waste of my time.

  25. Rated 1

    Kroger Branded teeth whitening products manufactured for you by Ranir LLC have the
    worlds absolute WORST, most frustrating packaging. So bad that I will return the
    unused product and will never recommend these to anyone.

  26. Rated 5

    I love kroger

  27. Rated 5

    I love the salad bar it should be in all of the frys store

  28. Rated 5

    dear sir

  29. Rated 3

    I’ve been a Kroger customer for over fifty years. In recent years the service and stock items are gradually getting worse. Often there are common items not available, and I have to shop at another market to buy what your store doesn’t have in stock, or doesn’t even sell. I’m beginning to wonder why I don’t just shop at the other market to begin with. It appears that Kroger’s is replacing brand name items with their own brand. Some OK, but some not of equal quality. In a nutshell, I feel Kroger’s is doing all they can to increase profits; however, the customer is not near the top of your of your decision making.

    Today I am frustrated because there is no employee working at the cheese counter. I needed a cheese rind two day ago and was told no one was working that area. Today, I went back to Kroger’s to get the cheese rind for my recipe and guess what, no one is working that counter againe. There have been times you have been out of the meat I wanted–pork chops or stew meat for example! Also, fruit juices you do not sell like Simply Juice Orange Pineapple, or R.W. Pineapple Coconut. For a long time, you were out of 5oz. Dixie cups. You do have the 5oz cups now, but in your own brand.

    I suggest that your management visit the Von Maur department store where they have a modern store with old fashioned service. It’s obvious they put their customers first.

    I could go on making a list of items that you are either out of, or don’t stock at all. One last gripe, your business would increase a lot if you would teach you employees to smile at their customers. Unfortunately, many of them walk past you like you are invisible. I’m an old man, but I have been in my own (successful) business for most of my life. I guess I’m just old and remember when business put the customer above all, and gave good service.

    Wishing you much success.
    Herman W. Reed

  30. Rated 5

    I’m speaking of the food 4less in Riverside, on Chicago/ University…EASTSIDE is the right side..just saying..

  31. Rated 5

    I tried to answer survey questions but just didn’t work.so my comment is what I want heard. On 8/15/17 @ 11:25 pm rushed into my food 4 less (been a customer since 03 this store) I didn’t have my glasses, was greeted by TRAVIS, he was my eyes,he was so helpful, he compared prices for me, he was the ABSOLUTE best. I went to the manager whom also is the BEST MANAGER I’ve seen since I’ve been coming here.He interacts with the community, 5 remember when he was a checker here…I always get a wholesome greeting from him.While I have your attention, there’s no checker in my view , that has always been consistent and caring and professional that’s KEN…I would contact you,if something was wrong, believe That! So why not when it’s right! I’m a stickler for common courtesy and mutual respect, smile greet me like I pay you your check…or your in the wrong job..I love my food 4 less, I
    periodically have to use the disability cart, I notify them to come get it every time, because several years ago, I caught some one trying to steal it. I was probably about 57 yrs old, w/ disabilities. I rode up on their assistance so quick, made my point, I also have alittle juice in my hood.. XXX
    O.G status. So I take my neighborhood seriously..Thank u, I’m not trying to win something, of course it would be nice, sorry this is so late, I became very ill, had to be hospitalized. But I’m back…please let all 3 people know they are special. U would let them know if they were in trouble….Let me share, one more thing, so u can understand me better. There’s only 2 people in business, your either a ASSHOLE or a ASSEST. These 3 are DEFINITELY ASSESTS…(who do I talk 2 about my addiction to Kroger vanilla yougart?) The absolute best 4get the rest KROGER is the BEST! I need a SUPPORT GROUP!…..SMH! LMAO.

  32. Rated 5

    I love the store I will come again more often most of the workers was nice helping me in products the guy paul was nice to help me out the fruits

  33. Rated 5

    South lyon krogers is the best

  34. Rated 2

    I have always preferred Kroger stores and Kroger products. But I am very aggravated by 2 of your sales tactics. I dislike digital coupons! And I hate the buy 5 to save —and I am suppose to keep track of buying products in groups of 5! Crazy!! You are ruining my shopping experience!

  35. Rated 5

    I love the Pharmacy at Kroger’s on Sunset Drive in Johnson City, TN. The Pharmacists and Tech’s are professional, helpful and always kind, caring and interested in answering any questions I have. Besides that I love doing my weekly – sometimes daily – shopping there. The butcher is a wonderful, helpful person and all of the cashiers and other employees are unfailingly kind.

  36. Rated 5

    8/7/2017 I always enjoy the Auburn Fred Myers store. My favorite. The employees are very -customer friendly, informational and helpful. I can’t remember the cashiers name today, but she is always very pleasant and brightens up the line with her beautiful smile.
    Time 12:50 PM entry id 701-221-79-19-1-80.

  37. Rated 5

    I had Ashlee as my cashier and Cass was my packer. Both were very friendly and smiling and made me feel welcome and asked me how my day was which is a very
    nice touch to the chore of grocery shopping. Cass made sure to ask if I needed help to
    get my groceries to my car and so happy Ashlee asked if I needed stamps because I did and I did forget until she asked. THANK YOU girls for you friendly smiles and help.

  38. Rated 5

    i was in the kennewick store today to get a few things. one of the reasons was the coupon (digital) had trouble with the system to get the coupons but the staff as USUALwas so accommodating and assisted with my shopping. especially whitney. he was so helpful in my getting the water i wanted but was too heavy for me to carry, so he offered to break up the water so i could get it in two packages which i could carry. i so appreciated that, he made my day. also the staff made sure i got all my digital coupons savings which was a huge savings. the customer service at this reason i do 99.99% of my shopping there. cant do without them

  39. Rated 4

    Tammy has always been pleasant

  40. Rated 4

    The only con this visit is they were so busy and my cashier had no bagger so I did it myself

Survey Discussion