Home » Jewelry Survey » H.Samuel UK Store Feedback Survey

H.Samuel UK Store Feedback Survey

H.Samuel the Jeweler store values your feedback and it will do better if you complete its online customer survey. How do you like the jewelries and service in H.Samuel? Are you going to buy your wedding ring at H.Samuel? Your feelings about H.Samuel are important.Upon completion of the survey, you’ll be entered to win a £/€100 gift card each month. To be eligible, you must be resident in the United Kingdom or Republic of Ireland and over the age of 18 years.

H.Samuel UK Store Feedback Survey

  • Visit the survey pages listed below and you will need to enter the 13 digit number printed at the bottom of your receipt.

H.Samuel UK Store Feedback Survey

  • Based on your most recent visit to this store, on a scale of 0-10, rating the  service for you.

H.Samuel UK Store Feedback Survey

  • Fill your own personal information, as the appreciation for your time and feedback, you will automatically be entered into a monthly prize draw for your chance to win a £500 gift card that can be spent in any H.Samuel in the UK.

H.Samuel UK Store Feedback Survey

  • Other than online customer survey, you can also reach H.Samuel customer service team directly at 08709090302 if there is any topic you think you can not express clearly in online survey.

About H.Samuel
H. Samuel is a mass-market jewelry chain, operating in the United Kingdom and the Republic of Ireland. It is the number one middle mass-market jewellery store in the United Kingdom.

Reference Links

  1. H.Samuel UK Store Feedback Survey Official Link: www.hsamuel.co.uk/feedback
  2. H.Samuel Survey Link: uk.marketforce.com/hsamuel/
  3. H.Samuel Official Site: www.hsamuel.co.uk

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YOUR RATING
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Rating 4.663votes

  1. Rated 5
    says:

    Visited the H Samuel shop, Elgin moray today. Azra served us today. She was helpful and friendly. Very knowledgeable about the jewellery and other items for sale in the shop. Azra is lovely, an asset to H Samuel. I will shop here again and recommend H Samuel, Elgin to my friends and family

  2. Rated 5
    says:

    In Craigavon store today, served by a lovely lady called Catherine. She was very helpful and friendly. As I was looking help to get a nice chain to put my mother’s and great granny’s wedding ring onto. She was very understanding as these rings mean the world to me. Would shop here again.

  3. Rated 5
    says:

    Served very well at kings Lynn branch by Jessie . Very helpful and knowledgeable

  4. Rated 5
    says:

    My husband brought me a new engagement ring and wedding ring from H Samuel’s Basingstoke store. We were assisted by a very, polite, informative and helpful young lady named CHIANA. Once I had chosen my wedding ring she picked out 3 beautiful engagement rings for me to try on, one of which we also purchased. CHIANA is an asset to your company !!!

  5. Rated 5
    says:

    Michelle was very helpful and lovely. She attended to me so well today;I will sure visit again and would tell a friend.

  6. Rated 5
    says:

    Rachael who served me was very polite and helpful

  7. Rated 5
    says:

    Went to Haverfordwest store looking for a radley watch and was lucky enough to be helped by Amy who greeted me with a smile and was amazingly helpful and informative, while Amy was looking for the box for my watch Sarah another store assistant engaged in conversation with me encouraging me to look at other items in store, both Amy and Sarah were fantastic. Best customer service I received all day

  8. Rated 5
    says:

    I bought my wife the platinum wedding band she wanted to match the solitaire diamond ring I bought her last year, sounds simple, but after some time and a very helpful assistant we finally made a purchase and also got the diamond ring in for a clean up to boot. thank you vera and tia at the watford branch for making it a pleasant experience to find and purchase the perfect ring that has made my wife very happy and may get me off the hook in doing the washing up for the next few weeks :)

  9. Rated 5
    says:

    We were very pleased with the service we received when ordering our wedding bands. We were looked after by Kim in your Sutton store. She was very helpful and friendly and made our experience very pleasant .

  10. Rated 1
    says:

    I bought a pair of stud earrings from derby intu when i got home the box was empty, i tried to call 5 times no one answered the phone. I had make a special journey back to the store which is 8 miles or more, cost of petrol and parking. When i got there 4 assistances were there same as this morning, why could nt they have picked up the phone. No apology given, very bad customer service. Hope your staff are given better customer relations in the future.

  11. Rated 5
    says:

    Staff were incredibly helpful and friendly.

  12. Rated 5
    says:

    I purchased a watch from your shop at Salford Quays. The assistant was Courtney and the manager was ian. They were both friendly, helpful , and patient. i was very happy to use this shop

  13. Rated 5
    says:

    very pleasant experiance in your Sunderland Bridges store. tracey was an absolute pleasure, felt christmas had come early, such a happy person.

  14. Rated 5
    says:

    Very plesant staff and very helpful could not have been satisfied

  15. Rated 4
    says:

    excellent shopping in Torquay Devon

  16. Rated 5
    says:

    She is a star in customer service.

  17. Rated 5
    says:

    I visited the Chester store yesterday (16th october ‘21) and was attended to by a lovely girl named Charlotte.M I have to say she was so helpful to myself and my daughter Jasmine, who i was buying an 18th present for, we were unsure at first what to buy,but Charlotte provided clarity and advice until I made the right decision to buy a ring that my daughter was thrillled with… I want to say thank you so much… Please pass on our thanks and tell her she is a real asset to your business!!! Kind regards Vanessa and Jasmine xxxxxx

  18. Rated 5
    says:

    I had really great experience visiting store today. Staff are very friendly and profesional, they helped me to find exactly what I was looking for without wasting any time. Thank you Sara

  19. Rated 5
    says:

    Visited H Ssmual today to get a special gift for my daughter,was assisted by a lovely young lady, her name was emma couldn’t be more helpful to me,service was excellent.l k ow where I’ll be going come Xmas time

  20. Rated 5
    says:

    Visited H Samuel on Saturday to buy a replacement engagement ring for my wife.
    Evie the assistant was very helpfull with our puyrchase.
    A very nice visit with help from Evie made our deseision on the ring size a lot easier.
    My wife is very pleased with the ring.
    Order number 722733680

  21. Rated 5
    says:

    I recently visited H.Samuel at the Newport branch on the Isle of Wight and would like to give a mention to the assistant who dealt with my enquiry, Max. She was extremely professional and helpful with a with a humour and bubbly personality to match. I hope H.Samuel note these comments as they have a gem at this branch on the Isle of Wight.

  22. Rated 5
    says:

    Thank you to Sineda and all team work in Jewelers H Samuel in Sutton Coldfield for the good costumers service with my daughter she’s was very happy with her new earrings and she loves all the team thank you very much for the interest to all customers

  23. Rated 5
    says:

    Val and Emily were very helpful with my purchases in Northwich, I got some lovely earings also a new watch strap which I am very pleased with.

  24. Rated 5
    says:

    I went into the store in cwmbran where a very nice lady named kim help me and she was very help full I got to be honest dont see that sevice anymore I left there feeling happy and got what I went in for with her help I will shop there again rating 5 star from me . THANKS.

  25. Rated 5
    says:

    jake was very nice man, very accommodating serving me at the store .

  26. Rated 5
    says:

    I found Chris the manager to be very friendly and helpful she was bright bubbly and a pleasure to be served by her she really knows what’s she’s talking about I felt both relaxed and calm around her

  27. Rated 5
    says:

    Very nice staff served by Adrian will visit again

  28. Rated 5
    says:

    I made a purchase at your Bromley branch. Leanne was very helpful and provide excellent customer service. I will visit again.

  29. Rated 5
    says:

    excellent customer service by assistant Emma from St Austell branch Cornwall,she made me sparkle went in to look at a ring but made two purchases of rings & also a watch for a fathers day present no fuss no hassle brill

  30. Rated 5
    says:

    A young man called Emanual gave me excellent service. He was very friendly and went out if his way to help me. I cannot thank him enough. Give him a pay rise, he deserves one.

    Thank you.

    The store I visited was in Festival Place, Basingstoke

  31. Rated 5
    says:

    Very good service friendly and helpful staff was served by
    a y
    oung lady Joanna 10 out of 10 thank you Hartlepool store

    Rated 5 22/4/2021 Lynda Bell Says
    Really good service friendly and helpful was served by a young lady
    Joanne 10×10 thank you Hartlepool store

  32. Rated 5
    says:

    Yasmin from your Hampton Hargate store in Peterborough gave me outstanding service she is a valuable member of your staff wonder friendly and knowledgeable worker . I give her 10 out of 10 .

  33. Rated 5
    says:

    Relly good service, friendly and helpful staff. Was served by a young lady Maria, she make me feel to go back again. Thank you! Well done! Sutton Coldfield store

  34. Rated 5
    says:

    Visited Skegness store to buy a gift for our granddaughter a willow tree vigurine and was served by a lady named Sarah she was so pleasant and made sure I got the one I wanted lovely lady will be back for more was looking at a silver baby bracelet for our new little granddaughter so when in skeggi again will call in thank you x

  35. Rated 1
    says:

    I am really disappointed that I was lied to by the assistant when it came to getting the insurance cover ! My daughter lost her ring and when we went to claim , the cover said that accidental loss was included ! Last time I will ever buy off H Samuel !

  36. Rated 5
    says:

    great services by Michelle Heeley today very friendly and halpful.
    the covid 19 measures in store where great
    well done Boston Store

  37. Rated 5
    says:

    Lovely staff make you want to go back again SYLVER Went out of her way to help me (70) I couldn’t have done it with out her SHE SPARKLED

  38. Rated 5
    says:

    I visited the Oracle store in Reading today and was helped by Alia. She was extremely patient, friendly and helpful. It’s not a store I would usually visit but based on today I will certainly go back again.

  39. Rated 1
    says:

    Very Disappointed!

  40. Rated 5
    says:

    i visited your Skipton store today the assistant carol who served me was so helpful even though i did not spend a great amount as i am retired; it did not make any difference to her attitude plus the assistant on the door was so well mannered it was a pleasure to enter the store .So full marks to H SAMUELS in skipton

Survey Discussion