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Safeway Grocery Customer Satisfaction Survey

How do you like the products and customer services at Safeway Grocery? Do you have some suggestions and advice to make your next visit better? Take Safeway Grocery Customer Satisfaction Survey and share your feedback now and help Safeway grocery store to improve. Upon completion of the survey, you will be entered into a drawing for a chance to win $100 gift card.

Would you like to share your story with Safeway by leaving your comments?

Safeway Grocery Customer Satisfaction Survey Guide

  • Visit Safeway Grocery customer satisfaction survey page
  • Take your receipt at hand, first enter the date of your visit, which is at the bottom left of the receipt, then type in the first 10 numbers of the 14 digit code in the order of 4-2-4
  • Click the link below the button “Start Survey”

Safeway Grocery Customer Satisfaction Survey

  • Answer the following questions and click the “Next” button to move on

Safeway Grocery Customer Satisfaction Survey

  •  To enter the prize drawing, you should complete your contact information correctly
  • Your comments and feedback will be forwarded to Safeway to help them understand what they could do even better for you and other customers

Safeway Grocery Customer Satisfaction Survey

About Safeway Grocery Store
Safeway is a supermarket chain in the United States, ranking number two in North America following the Kroger Company. It offers high quality brands at low prices varying from everyday necessaries like milk and paper towels to premium, specialty items like gourmet coffee and organic lasagna.

Reference Links

  1. Safeway Grocery Customer Satisfaction Survey Link: www.grocerysurvey.net
  2. Safeway Official Site: www.safeway.com

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Rating 4.277votes

  1. Rated 5

    Very difficult to fill out survey.. still don’t know if it got sent!!!
    Love my Safeway store in Lake Havasu, Az. The employees are all so very friendly and helpful. My only complaint are the long check out lines!!!

  2. Rated 5

    Today I received another Safeway order. I am unable to drive anymore. This service makes my life bearable. Drivers are good and arrive on time as specified. Sometimes the store is unable to full fill all items but this so noted. Your required numbers are not on my receipt. My order number was 1989158, eComm Order Number was 233879 – other numbers listed was for route and tracking. I don’t know what other numbers I can give you for your survey. If problems you can call me on my land line at 916-514-9999.

  3. Rated 5


  4. Rated 5

    Christine in the floral department is a huge asset to this department! I’m so greatful for her perfect assistance in handling what she could with the product that was offered.Pleasant and warm thank you for having her.l have 27 years experience in the floral industry . The product was superb thank you ! Sincerely Kevin Burke

  5. Rated 5

    really pleased with the products and warmth of all the employees. Rachel and Andrew were especially pleasant. Store receipt 00148500201231709141636. We’re looking forward to shop there again.

  6. Rated 5

    Wonderful service everytime !!! Safeway is great every delivery to our home on Greer Ave in Concord has been a A plus .. friendly, kind and very helpful!!! Thank You Val

  7. Rated 5

    Brian is always helpful and efficient in his checking. Scott who is manager is always available to make sure service is #1. Safeway store #1922. Always been our store. Eveyone very helpful and if stock is low gets things covered.

  8. Rated 1

    Safeway in Kirkland, washington, in Kingsgate takes forever to check out!!!!!!!!!!

  9. Rated 1

    This tells what to do when you find the survey site, the problem is you cannot find the site!!

  10. Rated 5

    John is always so friendly, and helpful. I have been coming to safeway pueblo west for over 1 year every week because of his ethics, and quality of the food he makes. store#1760. I order party trays, ill never go anywhere else, to get my sushi.

  11. Rated 5

    I am pleased with the service by Florist Donna H. (store # 1749) Marana, AZ) She has an excellent knowledge of plants and flowers and their arrangement. I will return to purchase another bouquet of my favorite fresh and lively carnations. Rating 5

  12. Rated 4


  13. Rated 5

    I used the home delivery service today !!!! for the first time…. What great / excellent Customer Service received from your staff (driver) I was in the Corp. world my entire business career for many many years and Customer Service is the Key to the success to any and all business… You should be very proud of your Staff they represent your Co.. in the highest regards… I will use this service again and tell all my friends thank you for making this New experience easy from beginning to end….. Keep up the great work…..

  14. Rated 1

    I miss the airmiles deals. Now I find better pricing and quality at Walmart and other stores, consider coming back if you gave airmiles with good pricing.

  15. Rated 5

    This was my first time using the home delivery service. Mark Picru made sure I understood the substitutions and items not delivered and why. He was friendly and punctual. If this is the quality of home delivery I will definitely order again and spread the word!!

  16. Rated 5

    Tried out the online ordering and delivery today, I am very happy!

  17. Rated 1

    I visited the store#1465 (Steven Creeks San jose) yesterday. I did scan all the items for self checkout but i did it too fast so one item haven’t scanned yet but i was trying to do it right but the employee (old big lady) she suppose to help me actually but she yelled at me really loud and gave me her terrible attitude. WTF! Did Safeway trained their employees to go give your attitude and yell at the customers if they make mistakes or need help for self check out. The worse thing ever!!!

  18. Rated 1

    3 quarters of delivery is missing dinner ruined do not use this service they have morons picking out your groceries order number 10734128 fuck you safeway

  19. Rated 5

    Chris W delivered our groceries and did an excellent job very friendly and nice brought them in and put them on the kitchen counter for us hope he will be our delivery man again thank you rating 5

  20. Rated 5

    Don delivered my order today, 8/13. He always is on time and is very friendly, helpful and dedicated to good customer relations.

  21. Rated 5

    I ordered grocery delivert for the first time and everything came perfectly as ordered. The delivery gentlemens name was James and he was very kind and helpful. I would definitely order from Safeways gocery delivery again.

  22. Rated 4

    Today was my first time ordering a delivery. Everything arrived in perfect condition what the exception that the cheese I ordered from the deli was all slice which I didn’t want maybe that is something that they do for all orders. The delivery person was very kind and helpful. I will order again from you. It would be nice if there was a way we could look back on our order to see for sure what we ordered or how we ordered it because I did not get my Swiss cheese. Perhaps I forgot to enter it. Thank you for being here.

  23. Rated 5

    I have never been in this store before and when I wanted to find where the item was someone was close who could send me in the right direction. Store was Very well organized and clutter free enjoyed shopping there. Found some really good bargains. I do not have a car and live several miles away from the store but will try to get there again wheever I am in the area.

  24. Rated 5

    Jay in Pendleton Or Deli was super helpful, he special cut and marinated the roast I purchased. He made cooking suggestions and our meal turned out great. He was very pleasant and professional.

  25. Rated 5

    this sight wont work. cannot type name email etc..

  26. Rated 2

    I left note to driver to pleasecall me if they don’t find something I ordered. I didn’t get chicken, it’s hard to Believe that Safeway doesn’t have chicken breasts. I have people over for dinner and have everything already was just waiting for the chicken and the walnuts and I never got them . I also ordered pretzels Gee,when’s the last time you saw a Safeway with no pretzels ,chicken or walnuts??
    I gave the driver$10.00 as a extra tip.
    Maybe next time I will wait till I see everything. And he didn’t even tell me that they were out of stock , I guess he knew it was a lie!

  27. Rated 2

    I cannot take the survey. Every time I try the site is invalid. Why offer it if you cannot use it. But I am here waiting for my delivery that was to come between 10 and 11 and it is 2:48 so you probably did not want my comment anyway. UNACCEPTABLE

  28. Rated 5

    I have shopped at my local Safeway on Johnson Ave in South Lake Tahoe for 27 years. I recently went in to get milk and a couple other items and upon getting home I realized that someone returned a gallon of Irganuc milk in the value brand shelf instead of paying $2.97 I paid $8.99. I called the store and talked to Roni and was told keep the receipt and the milk and the next time I come in the would refund the money. I am in the store 4-5 times a week and Roni was at customer service. Problem taken care of just like that. This is why I shop my Safeway and always will.

  29. Rated 5


  30. Rated 5

    Store 7143 re; Store manager DENNIS

    guys always goes above and beyond to solve my customer service needs. I shop at the store often and sometimes he helps me and makes my experience shopping here much more pleasant then any other store. He is personable, knowledgeable, and just a wonderful person to have and to know at the store. He makes it a pleasure to come and even stand online. Kudos to for a wonderful shopping experience each and every time. thank you for being here dennis

  31. Rated 5

    Tiffany was so helpful in explaining to me how to go onto the computer at home,and get a digital account, which I did when I got home. I returned to Safeway and Lisa was equally as helpful in making sure that I had done the proper procedure to get the digital coupon for the item I was purchasing, and explaining all the “perks” that come with the “ease” of digital coupons. I am SO GRATEFUL BOTH girls came to work today, as they BOTH were extremely helpful, and I give both of the a #10 !!!

  32. Rated 2

    $5.00 Friday here sucks

  33. Rated 3

    This is my 4th home delivery. The first 3 were excellent..this one not so good. Delivery was late,some things were leaking,can goods were dented.

  34. Rated 5

    I’ve been shopping at the Bellevue Safeway near my work place for 6 years and I’ve been very impressed with the level and quality of service, especially the assistance received from Nina and Twila. I consider them very valuable employee of your store.

  35. Rated 5

    My experience at store 2654 was wonderful. I had some difficulty locating items and this courteous and helpful person named Katherine walked me right to it and made sure that I had everything I needed. This was on 6/24/17. Then the other day I had a problem again and I was helped by Rebecca. Both ladies were helpful, courteous, friendly and just a delight. I will continue to shop in that store with this kind of service. There has also been a wonderful change in the deli. They are very helpful and courteous. I believe it is Martha that has helped us the last couple of times and it has been a great experience.

  36. Rated 5

    Thank you Yolanda for the beautiful cake and she was very careful handling the cake and help me out with my cake.
    Thank you Virginia for helping me right away.

  37. Rated 1

    The safeway in Cheney, WA has the rudest checkers and worse chi ken wing bar and deli ever deal with in my 67 years dealing wirh Safeways. The Albertsons company euinef the store when they moved Jim as manager to another store. Tonight i dealt with the rudest checker ever named Jon at 22:37pm. This employee talked with a student behind me while I was being checked out, about alcohol and how good it taste, never reconizing me. I want a call. I am retired CEO and this young man would be fired by myself for being rude to a long time customer. I am about finished with your rude employee you send into Cheney.
    I would be willing to fix your disgusting Albertson who ruined safeway for free. Your going to lose much business if I decide to tell others in our town. Most already know about your service to college kids and rude behavior toward we town folks.
    Your very rude and my business can go to yokes.
    You have ruined my business with your rude self righteous Scale of 1 to 10 you get a 0

    joseph Fitzpatrick
    509 481 1561.
    I m doubtful you even care!

  38. Rated 5

    I just went to your store at the Orchards in Walnut Creek was helped in the deli by Stephanie wonderful customer service the best I have ever had at this location. Stephanie was very helpful polite made great recommendations. Over all really nice.

  39. Rated 5

    Best cashier for sure would have to be Karol? If that is her name, blonde with glasses. Thank you!

  40. Rated 5

    So much easier for me especially with disabilities.

Survey Discussion