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Greyhound Customer Experience Survey

You may have enjoyed a good journey with the Greyhound Lines. And how were you waited on at the Greyhound food store? No matter how was your Greyhound visiting experience, just speak out in the Greyhound customer satisfaction survey. You will have the chance to win $500.

Greyhound Customer Survey

  • Visit the survey site via Reference Link 1 below
  • Input the 6-digit code located on your receipt and press the “Next” icon to continue

Greyhound Customer Experience Survey

  • Finish the forms with what you remembered and click “Next”

Greyhound Customer Experience Survey

  • Enter your personal information for prize drawing

Greyhound Customer Experience Survey

  • At the end of the survey, you’ll be given the chance to win the prize and earn points for the next trip

Greyhound Customer Experience Survey

About Greyhound
Greyhound is a manufacturer of the Dial Soap and Armour meat products in the United States. It is the parent corporation of Greyhound Lines, a producer of intercity bus transportation.

Reference Links

  1. Greyhound Customer Survey Link: www.greyhoundsurvey.com
  2. Greyhound Official Site: www.greyhound.com

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Rating 1.888votes

  1. Rated 4
    says:

    Bus station clocks are 15 minutes off and slow, I can’t travel on greyhound with my gun. Amtrak you can transport your gun same with the airlines. Greyhound should follow our second addmendment. I will not take greyhound again unless they will let us good people be allow to carry on buses as Long it’s concealed get the crime down.

  2. Rated 1
    says:

    I am so upset my blood pressure has risen. And your service has fallen. Greyhound administration must not be getting the message. Keep texting people let them know how their policies are not customer friendly on purpose! They will hang up on you. They are RUDE,.condescending, and downright assholes. Bye bye greyhound I’ll use UBER!

  3. Rated 1
    says:

    Terrible service you people need to be retrained

  4. Rated 1
    says:

    Terrible service in Modesto California. The driver was 45 minutes late and got mad when I asked him why. He didn’t check in to let his office know. Got mad at me and would not let me ride! I was going for a job interview and did not get it because I was a no show. My ticket was non refundable and I lost $18. I am disappointed in Greyhounds service. I am 66 and ashamed at how Greyhound as lost it’s shine.

  5. Rated 4
    says:

    It was unfortunate that I missed my bus and have to pay an extra $20 to ride the next one. I’m not here to complain though, but to appreciate the treat and comfort I enjoyed right when I get on the bus. Greyhound is my first eexperience after I moved from Seattle WA. Although I missed my bus by my fault, I think there got to be another option for people who can’t afford just because they missed their bus in fraction of minutes. I’ve all I’m happy with the ride and will continue to use Greyhound in the future since I found it to be more than my expectations.

  6. Rated 1
    says:

    Highly agitated. I arrived early to will call to pick up my ticket and I was informed that my trip had been cancelled and that the next ticket was available for 13 hours later. Why was I not contacted and told that my trip was canceled?? The woman at the desk said that they don not contact customers because they have no way to contact us. Yet they have our cell phone numbers and our emails. I am never using greyhound from now on. 1/5, would be 0 if I had the option.

  7. Rated 1
    says:

    I was unable to do the survey on your website- another problem that greyhound has, it won’t even let its customers do the survey… I’m currently leaving New York City with my wife. One of the staff just called for our bus, however no other staff mentioned to the line that if you have luggage that goes under the bus it needed a destination ticket on it and if it didn’t have a destination ticket you couldn’t go on the bus. However the staff literally told the line this info right when it was time to get on the bus!!! Why tell someone this info right when it is time to go? Why not tell the customers ahead of time you need a destination ticket??? It’s embarrassing how rude the staff are to its customers, maybe they are sleep deprived, but there’s no reason to be mean to someone just because they didn’t know they needed a destination ticket for their luggage and rudely grab the persons bus ticket from their hands….

  8. Rated 2
    says:

    I took the greyhound, and bus driver was somewhat rude, I didn’t get my point for riding the bus & it was really hot. and I wish there was more discount codes

  9. Rated 1
    says:

    I have been riding with you guys for years all over the world but I have had the worst experience a few days ago. It was me and three other passengers on the bus and I asked the bus driver did she have the key to the bathroom she replied she doesn’t with an attitude. I had to use a coffee cup for me to go to the bathroom that’s insanely ridiculous. Why was the bathroom locked that’s crazy before that she argued that the bathroom wasn’t locked I was turning the door wrong until another passenger confirmed it. This isn’t cool. I spent too much money to be treated like that. And the bathroom had no business being locked on the ride.

  10. Rated 5
    says:

    Thank!!! 001 00 29 41920669 6 Good Dog.

  11. Rated 5
    says:

    Driver from Colorado to saltlake city…wonderful man..need more people like him in this world. .genuine careing..as a man can get..great driver..fully alert…straight as an arrow

  12. Rated 1
    says:

    Arrived at Greyhound at 10:45 a.m. I purchased my ticket and I presume to wait on line at gate 79 little did I know I would be waiting for a bus to go to Atlantic City resorts Hotel the bus never showed for 12:01 when the 1201 bus came it was 2:40 in the afternoon if it’s over 25 people that waited along with me I feel it’s not right that they lied to us and told us the bus was stuck in traffic if you had no driver just let us know we would have gotten one another line at gate 80 before that line got too long but you kept telling us a bus or be coming soon although we did arrive safe and we were accommodated by another bus and another bus driver which he told us he was the 3 p.m. driver 0 one thing you have to remember if where your customers we’re supposed to be accommodated because without us you don’t have a salary and you don’t have a job as for myself I go to Atlantic City every two weeks and the ratings of the buses are getting ridiculous

  13. Rated 5
    says:

    Great transportation.i will be using more in the future.greyhound should have TV on the bus to kill the time while we on the road.thank you

  14. Rated 1
    says:

    the bus came late to begin with about a hour late! Then there was no air conditioning on the bus the driver had to open the emergency doors because it was so damn hot I want a refund for my ticket!

  15. Rated 1
    says:

    I was Disappointed.
    Yesterday (23rd Aug 2017) I and my wife travelled from Niagara to Boston and had bad experience. The First bus left Niagara at 7.45am and took us to Buffalo, that was fine. However the next bus from Buffalo which departed at 9.30am developed mechanical problems after leaving Buffalo. The driver struggled and moved at snail speed for some good distance may be about 5 miles and continued struggling but without success. what was annoying he did not make any announcement to the passengers on board.. no communication no apologies… Later another bus was sent that took us to Albany where we reached at about 4pm and found our bus to Boston was just leaving. Again no announcement, no customer care no compensation. After complaining we were told the next bus to Boston will be at 8.15pm. At 8.15 the bus came but could not leave until 8.45pm !! We reached Boston after midnight and missed all our appointments. WHY IS IT THAT WHEN I MAKE A CHANGE IN THE TICKET I HAVE TO PAY BUT WHEN GREYHOUND DELAYS DOES NOT COMPASATE?

    Will appreciate your response

    Ronald Migadde Musoke (katemamiggo@gmail.com)
    Disappointed Passenger

  16. Rated 1
    says:

    Your service sucks. Will never ride with Greyhound again. It would have to be my very very very last resort.

  17. Rated 1
    says:

    Im not happy with the service i was the only one standing in line there was one before me and the lady that was working on auguest 19 2017 all i know her name started with m but i was in line to get my ticket renued for a canceled bus im not happy with my service very disapointed and very upset im never going threw greyhound again why could she renew every one elses tickets but mine said she was seeing squares

  18. Rated 1
    says:

    Today was a very unpleaset event at the terminal of Ritchmond Virginia, Our bus schedule supposed to depart at 12:15am and we are still waiting on line
    1:30 am i just want to leave
    1:45 am my wife its very inpatience and she is giving me the look. Im pretty sure we wont be using grayhound in a long time.
    2:37 Finaly we are boarding the bus yeahhhh
    2:40 am we were informed that we were lucky because they found a driver for this bus if not we will be sitting on our asses til 7 am
    Great costumer service.

  19. Rated 1
    says:

    i REcently bought two tickets for my daughters to go from london ky to atlanta georgia. only one daughther was able to use the tickets. i have sent copies to refund the ticket an have not recieved no response. i would think to refund one ticket please call me at 6064923378 thank you

  20. Rated 5
    says:

    MY FIRST TRIP WAS AWASOME. VERY FUNNY . THE BUS DRIVER WAS VERY HANDSOME AND KIND.

  21. Rated 1
    says:

    I have a DRS. APPT. at 8:00 AM. It’s a 2 hour and 15 minutes trip. My ticket says BOARD bus at 6 AM. THE F#%&-%#KING BUS PULLED OUT OF AMARILLO AT 7:05 AM. The driver gave us all the stupid rules. But didn’t say or tell why or apologize for being so DAMN LATE. GREYHOUND YOU MEAN MUTTSLINE DOG DODO

  22. Rated 1
    says:

    Wish i could give no stars. Stupid app makes u put at least one. No way they deserved even one star

  23. Rated 1
    says:

    Waited 3 and a half hours for a bus in fort worth tx. Bus was supposed to be there at 5:20 am. Didn’t get there until 8:20am. Guy at the counter told me that’s what happens when u use public transportation. I will never use greyhound again. 46 dollars for a trip i could of made myself in the amount of time i spent waiting in the bus station. Greyhound sucks!!!

  24. Rated 1
    says:

    This was my first & last horrible trip with greyhound. Trip was delayed in Redding from 11:10 pm to almost 2am. Driver jumped into taxi & left all 30 of us on bus with key in ignition. It was hot & there were no Ac on.

  25. Rated 1
    says:

    Bus driver drove us to Redding & left 30 of us on bus with the key in the ignition.

  26. Rated 1
    says:

    I have not had to use Greyhound Bus Services in years,today was very horrible on the part of the driver on bus 86651 from Phoenix Arizona to Calexico Calif, the bus had air conditioner problems before arriving in Gila Bend Arz,the driver gave all us passengers a choice,” We can wait 5 to 8 hours for a change of bus or to continue on”,it was very hot, so being stuck in Gila Bend for hours waiting was not a acceptable option,if we all knew it was going to get worse,We might have just decided that a air conditioned store was much better than what lay up ahead. All the way from Gila Bend to Yuma Arz the uncirculating hot air just got worse, small children starting complaining, passengers were starting to remove articles of clothing and cooling ourselves with wet rags with whaterever water we happen to have brought onboard for the trip.upon arriving in Yuma he said “Yuma, 5 mins “, he then went outside and started making cell calls,some passengers asked him if he would allow us 5 mins to run across the street to a Jack in the Box, “If you go, i’m leaving without you,” and continued making more cell calls’, several passengers saw him in he shade behind the bus and ran to Jack and came back with cold drinks, We ALL should have run and disregarded his threats, but we didn’t,those 5 mins actually turned into 15 mins regardless of our dilemma. Finally the DRIVER opened the 2 vents on the bus roof and said “We can continue on to Calexico and we will change buses there to continue on to San Diego.” Since i was traveling with my wife to Calexico, i was for Lets continue, and i told the passengers heading to San Diego,I’ll ask in Calexico about the bus transfer for them. Upon arriving in Calexico,the DRIVER disappeared into the terminal so i asked the person that was washing the bus windows about the bus transfer, ” There has been NO request for transfer for any reasons that he had been told of, there is a bus here if a transfer s required, as far as i know, bus 86651 is leaving in 25 mins to San Diego.” I informed the passengers cooling off in the terminal that it would be best for them to ask questions here and now before heading out in the bus we just arrived in.I really felt bad for them and told them to express their opinion of what was going on to Greyhound so this HORRIBLE treatment of paying passengers stop immediately. A refund is due to ALL passengers that had to endure , what i hope is a isolated incident at Greyhound Bus Services today, but we shall see how Greyhound responds to this incident. I will no longer recommend Greyhound to all my friends or for that matter, anyone who asks my opinion about traveling with Greyhound.
    conf. number 4495988101

  27. Rated 1
    says:

    Worst travel experience of my life. constantly yelled at over the high volume PA by the driver. as a group about things we are not allowed to do. anger problem.

  28. Rated 1
    says:

    I am writing a comment about Greyhound, I’ve had one of the worse experiences ever on Greyhound I think that you need to get more organized and more focus on what you should be doing with your customers people is paying their money I should not have to wait for 5 hours to get my next route the bus left so I miss my connection I will love to have my money back today. The bus was late leaving from Detroit and i miss my connection!!!! I want my money back,.!!!!! This is ridiculous I miss out on the time that I supposed to been where I supposed to be what are you going to do about it? now I don’t have a job!!!

  29. Rated 2
    says:

    The service was horrible. There’s was delay after delay and what made it worst the bus drivers were rude and so we’re the workers. It’s was frustrating having to wait hours for the buses to show up but for the workers to be rude about it. Then be rude and get all huffy when you aske them questions that was downright annoying. And then the so called wifi they has stinks you counldn’t do anything on it. This was my first and last time ridding with Greyhound. They only thing that was ok was the people handling the bags. They showed me more respect than the front people.

  30. Rated 1
    says:

    The service was terrible I had a 6 hour delay for both of my connecting buses and for some reason it seemed that no bus was running on time for anyone. Greyhound just needs to go out of service . Sorry I couldn’t give any good remarks regarding my time.

  31. Rated 1
    says:

    My experience with this company was terrible and extremely fustrating. This was my FIRST AND LAST TIME using greyhound. There customer serivice representatives at the bus stations and on the phone are more than rude, and unhelpful. My trip going was as expected, long. My return trip was utter hell, I was suppose to leave Tallahassee, Florida on July 23rd at 2:00 pm. The bus was delayed over two hours (not arriving until 4:30-5pm). You would think that the attendants would notify their customers as they are updated, but they failed to do so (leaving us to figure it out). In order to understand what was the problem several passangers and myself had to go up to the information desk and was given insufficient answers. The associates who operate the desk are incompetent, and care solely about their paychecks. Since my first bus was delayed over two hours, that caused me to miss my second bus connecting from Orlando to Fort Lauderdale. I was originally suppose to arrive at Fort Lauderdale at 12:00 am; that would not be the case since my bus was delayed. Once I arrived in Orlando, I and several other passengers in my position had to wait at the terminal for 3 hours. The bus from Orlando to Fort Lauderdale did not arrive at 11:40 as the associates said, instead it arrived at 1:20. At this point is was disgusted at how THIS COMPANY IS RAN. No one should have to experience this. As a result I had to miss my Monday lab because of how exhausted I was after this trip (causing me to miss an assignment) I am gladly relaying this same message to all of my friends and family members so that they don’t waste their TIME AND MONEY ON A GREYHOUND TICKET. This company needs a serious overhaul; including their managers, supervisors, and customer service associates.

  32. Rated 1
    says:

    Grey hound lost my bag from Phoenix to Las Vegas and they still can’t find it and they said that they’re not going to pay me anything. Bad experience

  33. Rated 2
    says:

    After departing from Greyhound Las Vegas bound for a 1 stop to Las Angeles i am broke. i paid $20 to reschedule my ticket from vegas to LA i already had to pay $15 per bag for 3 additional pieces of checked luggage. so far im out $75 before ever leaving Las vegas and an additional $85 bucks for my room i slept in because i went from a 12:01am departure to a 5:15pm departure. grand total $160 bucks but that is before i met Ethal D #6756 upon arrival at the Los Angeles Greyhound. This is my complaint,
    When i went to ask Mrs. Ethel if there was anything i could do with my larger luggage I was greated as though i had committed treason and was stepping on enemy turf. Immediately i was questioned as to why i had so many Bags with me and why i thought i could get away with coming to the, “front of her line to pester her”, E.D.; I told her i was sorry but i didnt know where i needed to leave my bags. She told again that i had too much stuff and that one of my bags didnt have a tag. it was my backpack i was carrying on and i told her that “i have no more money to pay my 1 carry on even if she made me.” B.N.;
    After that i used a restroom and returned to “Ethel’s Gate to try to board. the line was long and not moving and i was near the end so i decided to strech my legs amd try to get some fresh air by going back to the only place i knew and clise to my belongings. I was confronted again by Ethel and told that if i cut line again or tried to load my own luggage i was ” not getting on her bus”
    I made no such attempt to cut line or load my bags then or after. it was not even the same doorway as here so how could i skip line to board.
    Long story short. I was made to unload my posessions from the bus by Ethel D 6756 at the L.A. Greyhound and not allowed to continue to santa cruz CA where i live and work for a nonprofit. I was insulted by the way she treated me and i dont think it was justified i know it was not appropriated or respected by her piers who did their best to help me make up time lost so i can make it to work. My bame is B. Nestor ticket number 40259584. This is only my 3rd time using ggreyhound and you have an unhappy consumer who was some ladies rubberband wrapped around her wrist to keep her stong while i get slapped around.

  34. Rated 1
    says:

    Every time I take the greyhound bus it’s always something. During march I took the greyhound from NJ to Ohio. A few hours after leaving Newark,NJ the bus began to break down and the bus eventually died somewhere in bumble PA. It took greyhound services 8hrs for them to send another bus to pick us up and drop us to Cleveland. Today, I’m traveling from Toledo, OH to NJ. When we got to Cleveland we were informed that our bus that was supposed to leave at 2:30am wouldn’t be leaving until after 6am because there were no drivers available. What kind of bs is that. You don’t have any drivers scheduled or on call for times like these? The staff is extremely rude and shows no care or concern for their PAYING passengers. I would rather walk to NJ than take greyhound again.

  35. Rated 1
    says:

    I became a member today for the road rewards and I do not think o will be using this service commuting from New York to Philadelphia again..
    We were yelled at and treated very disrespectful. Not to mention they changed the time of the bus without informing anyone. I am thinking I am still waiting for the 6:30 and this bus is not leaving until 7:30.
    Very angry.

  36. Rated 1
    says:

    Thus is the first time in years that I have rode the bus. It was a terrible experience. On the way to my destination the bus was over an Hour late leaving. I was on my way to see my sister who was dieing. Which then caused me to worry about weather I would make it. On the way home the bus was 30 minutes late. The bus driver Was very rude to my husband and myself. I will never ride gray hound again. The sad part was that we only went from Houston to Livingston and back. Such a short trip with horrible experience.

  37. Rated 1
    says:

    I took greyhound for a wonderful day ato atlantic city and when taking our business back to the city I had the worst experience ever with them it so happened they’re wasn’t enough buses to get back home from there bus terminals they were picking up passengers from there hotel first which made it worst because by the the time the bus came around to picking ppl up at termine the buses were full I had to wait 3 hours in the terminal when they announced for everyone there to catch the bus at a another casino,this is unexceptable I paid $45.00 for this trip and what it to out be was a nightmare you should be giving me a dam refund for this horrible experience I doubt if I ever ride with you again unless I get a refund

  38. Rated 1
    says:

    Taking a trip to Missouri from Atlanta is quite a distance by bus, but it can be considered very horrible if it takes 40 hours, I have traveled greyhound on numerous occasions, but i will not be taking another bus after this horrible experience. Some of your employees have not one clue how to talk to customers, your bus drivers that could work are not because you aren’t caring for them properly, you have too few of them to begin with. How do you cooperate leaders expect good things to come from your lax shotty work as leaders, if you lead by example and have higher expectations, with the proper training, you might be able to bring some of your quality back. It’s so bad that your security can’t even keep their clothes on properly, the employees are smoking right outside the gate doors, but patrons are shuttled off to a corner, fair? Bums are coming in and stealing from patrons???? I ask, where do they do that??? With security more worried about keeping passengers behind lines, not to mention your loaders, when someone has their hands full but still pushing more luggage with her foot, and you look straight at her and grab something else out of the way so as not to bend over, and there are 2 of you???? Rude!!! Customers were more worried about helping a gentleman find his phone that was stolen by a bum that your security guards allow in because they are more worried about the local conversation outside the gate doors, DO YOUR DANG JOBS! Took two passengers 1 hour to get the phone back from the would be theif!!! All in all the most horrific experience of my travels, from now on I will drive or fly, at least at the airport they have security doing their jobs. Shame on you greyhound!

  39. Rated 1
    says:

    Taking a trip to Missouri from Atlanta is quite a distance by bus, but it can be considered very horrible if it takes 40 hours, I have traveled greyhound on numerous occasions, but i will not be taking another bus after this horrible experience. Some of your employees have not one clue how to talk to customers, your bus drivers that could work are not because you aren’t caring for them properly, you have too few of them to begin with. How do you cooperate leaders expect good things to come from your lax shotty work as leaders, if you lead by example and have higher expectations, with the proper training, you might be able to bring some of your quality back. It’s so bad that your security can’t even keep their clothes on properly, the employees are smoking right outside the gate doors, but patrons are shuttled off to a corner, fair? Bums are coming in and stealing from patrons???? I ask, where do they do that??? With security more worried about keeping passengers behind lines, not to mention your loaders, when someone has their hands full but still pushing more luggage with her foot, and you look straight at her and grab something else out of the way so as not to bend over, and there are 2 of you???? Rude!!! Customers were more worried about helping a gentleman find his phone that your security guards allow in because they are more worried about the local conversation outside the gate doors, DO YOUR DANG JOBS! Took two passengers 1 hour to get the phone back from the would be theif!!! All in all the most horrific experience of my travels, from now on I will drive or fly, at least at the airport they have security doing their jobs. Shame on you greyhound!

  40. Rated 1
    says:

    By far the worst experience ever. Why you people are still a business is beyond me. Very unprofessional, employees just a shitty attitude (some were very helpful), but for the most you will never be receiving my business again.

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