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FedEX Customer Satisfaction Survey

How do you like the service of FedEX? You can tell them how to improve through this customer satisfaction survey. Your candid feedback will be valued extremely.

FedEX Customer Satisfaction Survey Guide

  • Log onto the FedEX customer satisfaction survey page in the Reference Links 1
  • Select the language from English and Spanish
  • Click the “Next” button to go on

FedEX Customer Satisfaction Survey

  • Answer the following questions and click the “NEXT” button to continue

FedEX Customer Satisfaction Survey

  • Enter the transaction number found on your receipt directly beneath the barcode

FedEX Customer Satisfaction Survey

About FedEX
FedEx Corporation, is an American global courier delivery services company headquartered in Memphis, Tennessee. They mainly operate post delivery, express mail, freight forwarding and third-party logistics.

Reference Links

  1. FedEX Customer Satisfaction Survey Link: www.fedex.com/welisten
  2. FedEx Official Site: www.fedex.com

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Rating 4.065votes

  1. Rated 5

    Great service from the gal at FedEx in Flagstaff, AZ. 1423 Plaza Way 86001

  2. Rated 5

    Blu was very helpful today.
    Very nice, polite, curtsey, very knowledgeable.
    Thank you so much Blu for helping me and my daughter today .

  3. Rated 5

    Store 1531 Tampa, Fl. Sarah, Eric were most helpful on recommendations on my letter head order. This will be the only place for me in the future, Jay

  4. Rated 5

    Needed several things printed for my wedding and store number 1914 (Jon) saved the day!! He was awesome! Best service I’ve received from a fedex office

  5. Rated 5

    store number1661/location code Dcaks, ms. zuley served me well, thanks, if more people were like ms. zuley, service would greater she introduce me to the express card it was very convenient thank you all for a quick way out, sincerely yours. bullock

  6. Rated 5

    service was good 10

  7. Rated 5

    Teri was very friendly and efficient and helpful.

  8. Rated 5

    Marlene at GWSK on 9/10 was great! Thank you for having wonderful employees!

  9. Rated 5

    Sara and Natalie were great! At the last min I needed a poster board and they were able to make it for me!! Both are soo nice and helpful and answered any questions I had! They need a raise!!

  10. Rated 1

    I was expecting a package and the driver showed up twice around 1 pm. To get the package signed for. Of course no one was home on a week day to sign for it. So I called customer service and set times up for delivery. Driver showed up about the same time totally disregarding his instructions. Still no package. I called again and “Rudy” said that the time I spent setting up reasonable time to deliver was a waist of my time because they deliver when ever they can. Great , the other person told me that they could come between 10-12 or 4-8 . So after three days no package. The fourth day a fed ex van drove really fast past my home without stopping looking straight at me in my door way. Besides speeding in our dead end road still no package. WTF is wrong with fedex ? Should we just go with UPS?

  11. Rated 5

    Today I visited the Fedex location NYGKK and Jeff was extremely helpful. He assisted me with a very important package that had to be shipped to a client. Jeff is friendly, knowledgeable and extremely professional. I saw him interact with his supervisor and colleagues while I waited in line. He has a great energy and people skills. He also seems to understand the postal requirements and his role in the company. So refreshing!

  12. Rated 5

    This past week I was in store 0809 Location code ZSYKI
    I was helped my Grady who I can honestly say is a top notch packer!! I had several large packages to mail, he was efficient, organized, helpful, patient, kind & asked me several important questions that ended up saving me a box & money! He clearly has an expert eye and a professional touch. I will soon return to this FedEx store. Casey and the assistants plus Grady are always friendly and welcoming. It’s a pleasure to walk into this FedEx, and I sincerely thank them for their help.

  13. Rated 5

    I received excellent packing and shipping services from Deb and Patty from store number 5176, location code: BVUKC in Issaquah, Washington. They skillfully packed a large painting for me that arrived safely. These employees are so friendly and easy to work with. They were committed to making sure that the painting was properly packed for its journey. The Issaquah FedEX store is a totally reliable place for great service and friendly employees! If I could give more stars, I certainly would!!

  14. Rated 1

    FedEx is setting itself up for a mega million dollar lawsuit as it evicts, Homeless, Disabled, Veterans after 2 hrs of work on their laptops. I spend a lot of $$$$ here this year and previous. Sign says: FREE wi-Wi at Project Table. All other FedEx employees are cool and know i am doing work and not Loitering (as some homeless do).
    i have been using this office when it was Kinkos over 20 yrs ago……………get FELIX a new job with FedEx/Kinko that keeps him away from Client interaction………………he would be a better driver or security guard……………L/Semper Fidelis 70-81 USMC & 01-04 CaArNG

  15. Rated 5

    Micheal or Michael?? He deserve a 10000 stars we was very helpful to me thank you ♥️

  16. Rated 1

    Pkg to Hurst Tx store 7/13/19 at 6:22 pm. Item packed in my box. Female took my info and talked delivery dates. I said no hurry, 7-10 days would be fine. She said 3 days out is the maximum we do. Okay. She quoted $27.08 with delivery by Thursday. Seriously. Today is Friday. She said Saturday is for express only and Sunday is s holiday; that it would go out Monday and be delivered Thursday. Well it is 9:19pm Texas time as I send this and tracking says it is in Ohio and will be delivered by end of day tomorrow (7/19). I don’t have a college education but by all calculations that exceeds 3 days. Unacceptable FedEx. I will be sharing your crappy service and unprofessional clerk experience with friends. My tracking # is 775726141709 so you can verify my information. I do not plan on using UPS again. Hello US Postal Service and whatever rates they impose.

  17. Rated 1

    I am extremely disappointed with the the lack of timely communication of delivery and the inability to be provided with a “window” of delivery, which necessitates being at home waiting for the delivery, from 8am-6pm. I had to ask for a “heads-up” notice of when the delivery might be on its way. Also, I was provided with only one day in the week that was possible and there was no flexibility for any other day. I will never again order from a company that uses FedEx for delivery. The person on the phone was “perky” but seemed to have no idea that what she was offering was not customer service.

  18. Rated 1

    I call to change the city of my shipping because I used auto fill on the computer. It was my mistake that I did not double check my address. So I understand that i had to call the Company that i order from to change it. They changed it early Saturday morning. I needed it to day and now they are saying I cant get my package until Tuesday because they have to change the label. It was next day delivery. It should not take that many days to change label. The FedEx person did not tell me that this mourning when I talked to her. This ladie did not offer to do anything to help. I always have problems with FedEx even when I am at work and it a joke

  19. Rated 5

    I want to thank Mary from store # ORFKK for being so nice and patient. If their were more like her the world would be a better place. God Bless you Ms. Mary.

  20. Rated 5

    Great place to do business with on 192

  21. Rated 5

    Jeremy @ the FedEx Office located on 17 Bryson St, Asheville, NC was very knowledgeable and creative when helping me to set up a photo collage in memory of my recently deceased husband. Jeremy assisted with the proper poster size, selection, clarity and placement of the photos. He went one step further – he researched the correct colors used by the USMC (my husband was a veteran). This transformed the collage into a work of art! The family and I were very impressed.

  22. Rated 5

    Excellent work and patience displayed by Kameron. Great atmosphere except the cheap music. Wonderful people at Kinkos.

  23. Rated 5

    I received excellent help from Sheela at FedEx office 5182. I was rushing trying to print special photos for Mother’s Day on different sizes and she was very kind and helpful to me. Thank you for your kindness Sheela!!

  24. Rated 5

    I frequent FedEx store #4084 on a regular basis. Judy & Xavier are AWESOME!! They both have great personalities and ALWAYS provides outstanding customer service! You guys ROCK!!

  25. Rated 1

    The black woman was rude and hatefulness in her face. I felt racism against me. Made me wait and un friendly answers to my questions. Just nasty

  26. Rated 5

    Yvette at the ElPKO (0564) store was extremely helpful and thorough in dealing with my requests.
    Great customer service!

  27. Rated 5

    We had three sets of gifts boxed and mailed, yesterday, at the 2400 Louisiana Blvd., NE location in Albuquerque, NM. The young lady, Arlene, was very pleasant and helpful and our gifts are on their way. We both are senior citizens and cannot stand for a long time, so I moved a chair from one part of the office to the mailing center. When the young man, who also worked there saw that, he immediately brought a chair over for my husband. We have been doing business with this particular center for over 20 years. In all that time, we have had no complaints. We are returning, today, to do another packing and mailing transaction. Thank you Arlene and staff.
    Mrs. Edna A. McIver

  28. Rated 5

    Rod in store 4548 location code HKAKK was very professional and knowledgeable of the shipping policy and procedures. Rod I noticed with all customers entering the store greeted with a cheerful energy smile. He was very helpful with a customer that did not speak English well and needed to ship a package. Rod listened (a valuable skill) and assisted the customer from start to finish. Customer Service is what keeps me coming back to FEDEX.

  29. Rated 5

    Colin in store 2306 location code DGLKK was super helpful with scanning a paper document and linking to my email to be able to forward to someone else. At least 15 minutes of his time. Cheerful, knowledgeable, exactly the way it should be

  30. Rated 1

    I went to the Fedex Office Print & Ship Center on Pacific in Lacey, WA. I was very unsatisfied with the service. I needed to print some things from online because I had a deadline to make. I was unfamiliar with the procedure, so I asked for assistance. I received none. Meanwhile a female customer had the benefit of both males working that evening. I don’t know if it was because I’m male, or if it’s because I’m black, but the employees there need to learn the definition of customer service. I give the service there minus one star, but the lowest available is one so that’s my rating. This site keeps trying to push it higher.

  31. Rated 5

    Aaron helped me at the Lee’s Summit facility on 291. I had a package that needed to be returned to the sender, and they sent a bar code that couldn’t be enlarged enough on the phone for him to scan it. He took the time to walk me through sending that information to FedEx’s email where he retrieved it, printed it out and had me on my way. No money exchanged hands as the sender was paying for the return of the package. Aaron was efficient and courteous – a real asset to your company!

  32. Rated 1

    I spoke with Kevin (Blountville, TN) regarding a package shipped through Fed Ex that was delivered to a college campus and could not be located. Tried to pinpoint exact location of delivery. After ten minute conversation we determined that the shipper (ATT) had addressed it to the wrong name adding to the confusion. As I was telling Kevin this, he hung up on me. Extremely unprofessional and I will, if given the option, choose a different carrier in the future.

  33. Rated 5

    I went to the Fed EX Store #9670 Liberia Ave- Manassas,Va on Thursday at 3:15 PM
    I dropped of a package. The lady who waited on me was very positive, customer friendly, professional: in these times of political turmoil in the Dc metro area- I thought she is setting a great example of how we all should be. We need to put the customer first as we need to put our country first over politics.

    Great Service!

  34. Rated 5

    I have to say thank you for the help Temah gave me to day I had gone to UPS three days before and had a bad experience. Temah handled my international delivery it was quick she knew what she was doing told me price, when it would be delivered and tracking reference i cant say enough i will do all my business with FedEx Rinehart road Sanford Florida from now on.

  35. Rated 5

    Belmont in the Davis Fedex/Kinkos provided truly exceptional customer service this evening – he was friendly, kind, helpful and made a shipping return an enjoyable experience!

  36. Rated 1

    Never allowed to speak to a supervisor or a manager. In all actuality you are never too busy to interact with a customer. You are responsible for yourself and everybody beneath you in your organizational structure.

  37. Rated 1

    Nunca más quiero que me llegue paquetes de ese fedex son unos animales la caja llego destruida y abrieta tiene un pésimo servicio son very nasty para danar lo que no son de ellos no son nadies para danar las cosas de las persona nunca quiero saber de esa compañía son unos desgraciados buenos para nada

  38. Rated 5

    FedEx is an excellent company. This always have excellent customer service. There packages are always on time. Thank you. Keep up the great work!!!

  39. Rated 5


  40. Rated 5

    FedEx is a excellent company. The young lady I spoke to this morning told me everything correct and that is what happened. I also give them a five on the call. Thank you.

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