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FedEX Customer Satisfaction Survey

How do you like the service of FedEX? You can tell them how to improve through this customer satisfaction survey. Your candid feedback will be valued extremely.

FedEX Customer Satisfaction Survey Guide

  • Log onto the FedEX customer satisfaction survey page in the Reference Links 1
  • Select the language from English and Spanish
  • Click the “Next” button to go on

FedEX Customer Satisfaction Survey

  • Answer the following questions and click the “NEXT” button to continue

FedEX Customer Satisfaction Survey

  • Enter the transaction number found on your receipt directly beneath the barcode

FedEX Customer Satisfaction Survey

About FedEX
FedEx Corporation, is an American global courier delivery services company headquartered in Memphis, Tennessee. They mainly operate post delivery, express mail, freight forwarding and third-party logistics.

Reference Links

  1. FedEX Customer Satisfaction Survey Link: www.fedex.com/welisten
  2. FedEx Official Site: www.fedex.com

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Rating 3.986votes

  1. Rated 1

    I go to the Merrillville Indiana location , this is the second time I have gone since the covid, instead of saying hi welcome to fedex , it is more like what are you shipping! And stand on the circle , I’m not a idiot like they treat customers.I work at the hospital on covid patients! I hate yelling out my phone number with other people around listening, and yelling my email , my sons information across the room practically, I can’t verify my information on the screen but you have no problem letting me come close to swipe my payment!!! I’m tired of them asking what am I shipping out loud ! Is it anyone’s business? Next time I will yell out a I’m sending a dildo!!!! Has fedex ever hear of Hippa !!! I know we are all taking precautions but I don’t like yelling out my business, it gets louder with masks on and other people talking loud ! Put up the plastic barriers like fast food places have or like the post office !!!

  2. Rated 1

    An agent called and left a voicemail saying I didn’t put a barcode on my package. The number he called from is an automated customer service line and will not put you through to a live person. How am I suppose to provide the information needed when I cannot reach anyone to give it to??? He should have left me a cell number he could be reached at. Frustrating. Now I have to track down the office location and go inside. Terrible customer service.

  3. Rated 1

    two separate packages not delivered. one says ‘delivery attempted on 4/3′ which is NOT true. We were home and security cameras show NO attempt of delivery. Still waiting for that package. also waiting for package that left fedex facility on 3/30 to deliver to house. it is now 4/4 and status just says pending. website has no way to complain or get help; i called 800 number and rep could not provide any assistance or enter notes regarding either package not delivered.
    FEDEX used to be a quality standard name in my mind. no so any more

  4. Rated 5

    HIKKO 590 Queen St – Gen & Ken, best location for customer service, friendliness, knowledgeable and helpful professional service. Thank u for staying open to service our needs and for taking the extra steps to follow the hygiene guidelines. Please be safe and take care. Much mahalo!

  5. Rated 1

    Got two packages that was to be delivered last week have not got them left. Apparently one is lost.

  6. Rated 5

    I worked with Sidney at the Camp Creek FedEx Kinkos location in Atlanta, GA last week and she was super helpful. Good customer service is at an all time low these days, so I truly appreciated her level of support and professionalism.

  7. Rated 1

    I am absolutely frustrated and disappointed in FED EX and their customer service….it is NOT the individual agents, however, FED EX as a whole communicating to each other within the company and reading or noting calls. Recently I called FED EX 17 different times to get a package returned without it being destroyed!!!!! When the package was returned I was charged $269 and was so FRUSTRATED by the lack of caring and follow thru. The prices we pay for shipment should include complete follow thru on the part of FED EX without us, the customer calling and tracking to make sure packages are not destroyed. I opened an account on the advise of one agent, however, the information did not get to either my tracking number information OR was not read and used. I had to call and recall different departments to get FED EX to realize what needed to happed……IF ONLY THEY CHECKED THEIR ONLINE SYSTEMS!!!!!! In addition……their fedex.com/welisten doesn’t work!!!!!!

  8. Rated 1

    Absolutely awful. Was given a 12 hour window with signature required. So I had sit by my front door forever. Fedex refused to narrow the delivery window.

  9. Rated 5

    I was in center:1072 location BCTK
    BEE was Aline working. She was exceptionally polite and so professional. Although it was very busy she greeted every person that walked in the door. She was so friendly. She is very efficient and It absolutely shows how much she loves her job. What a breath of fresh air!!! I left with a big smile on my face cuz of my experience. Thank you Bee!!

  10. Rated 5

    Meera provided exemplary service. I really appreciate her help.

  11. Rated 5

    I visited fedex today meet Baina was extra miles very smart and positive altitude help me out apart has more customer what I notice she is multi tax. U can not regrets to have that girl , very skilled too

  12. Rated 5

    Juan is the best representative you have. He’s sooooo helpful, efficient and quick!

  13. Rated 5

    Juan is awesome!

  14. Rated 5

    Center. 0128. Code. FYVK
    Trevor was helpful, respectful, and pleasant to work with. Neither the phone or computer service would accept my survey efforts.

  15. Rated 5

    Leandra is always friendly and extremely helpful. Love coming to this location.

  16. Rated 5

    Melissa and Tarah Where very helpfull an enjoyable encounter

  17. Rated 5

    Alyssa had all of the answers for me this morning and she did a great job. Store # 1534 in Bolingbrook, IL.

  18. Rated 5

    Just wanted to say how very helpful Galen was in helping me set up my calendar. Store # 3795 on 12/5/19. Also want to let you know that your “we listen” survey is a pain in the neck. Galen gets a high 5 – the survey is very annoying.

  19. Rated 5

    very good customer service nicholas was very helpful Store number:1740 location code:JREKI

  20. Rated 2

    Great shipping

  21. Rated 1

    I was disappointed with FedEx service. FedEx said my package would take 3 days to deliver but it took 8 days to deliver!

  22. Rated 5

    Great service from the gal at FedEx in Flagstaff, AZ. 1423 Plaza Way 86001

  23. Rated 5

    Blu was very helpful today.
    Very nice, polite, curtsey, very knowledgeable.
    Thank you so much Blu for helping me and my daughter today .

  24. Rated 5

    Store 1531 Tampa, Fl. Sarah, Eric were most helpful on recommendations on my letter head order. This will be the only place for me in the future, Jay

  25. Rated 5

    Needed several things printed for my wedding and store number 1914 (Jon) saved the day!! He was awesome! Best service I’ve received from a fedex office

  26. Rated 5

    store number1661/location code Dcaks, ms. zuley served me well, thanks, if more people were like ms. zuley, service would greater she introduce me to the express card it was very convenient thank you all for a quick way out, sincerely yours. bullock

  27. Rated 5

    service was good 10

  28. Rated 5

    Teri was very friendly and efficient and helpful.

  29. Rated 5

    Marlene at GWSK on 9/10 was great! Thank you for having wonderful employees!

  30. Rated 5

    Sara and Natalie were great! At the last min I needed a poster board and they were able to make it for me!! Both are soo nice and helpful and answered any questions I had! They need a raise!!

  31. Rated 1

    I was expecting a package and the driver showed up twice around 1 pm. To get the package signed for. Of course no one was home on a week day to sign for it. So I called customer service and set times up for delivery. Driver showed up about the same time totally disregarding his instructions. Still no package. I called again and “Rudy” said that the time I spent setting up reasonable time to deliver was a waist of my time because they deliver when ever they can. Great , the other person told me that they could come between 10-12 or 4-8 . So after three days no package. The fourth day a fed ex van drove really fast past my home without stopping looking straight at me in my door way. Besides speeding in our dead end road still no package. WTF is wrong with fedex ? Should we just go with UPS?

  32. Rated 5

    Today I visited the Fedex location NYGKK and Jeff was extremely helpful. He assisted me with a very important package that had to be shipped to a client. Jeff is friendly, knowledgeable and extremely professional. I saw him interact with his supervisor and colleagues while I waited in line. He has a great energy and people skills. He also seems to understand the postal requirements and his role in the company. So refreshing!

  33. Rated 5

    This past week I was in store 0809 Location code ZSYKI
    I was helped my Grady who I can honestly say is a top notch packer!! I had several large packages to mail, he was efficient, organized, helpful, patient, kind & asked me several important questions that ended up saving me a box & money! He clearly has an expert eye and a professional touch. I will soon return to this FedEx store. Casey and the assistants plus Grady are always friendly and welcoming. It’s a pleasure to walk into this FedEx, and I sincerely thank them for their help.

  34. Rated 5

    I received excellent packing and shipping services from Deb and Patty from store number 5176, location code: BVUKC in Issaquah, Washington. They skillfully packed a large painting for me that arrived safely. These employees are so friendly and easy to work with. They were committed to making sure that the painting was properly packed for its journey. The Issaquah FedEX store is a totally reliable place for great service and friendly employees! If I could give more stars, I certainly would!!

  35. Rated 1

    FedEx is setting itself up for a mega million dollar lawsuit as it evicts, Homeless, Disabled, Veterans after 2 hrs of work on their laptops. I spend a lot of $$$$ here this year and previous. Sign says: FREE wi-Wi at Project Table. All other FedEx employees are cool and know i am doing work and not Loitering (as some homeless do).
    i have been using this office when it was Kinkos over 20 yrs ago……………get FELIX a new job with FedEx/Kinko that keeps him away from Client interaction………………he would be a better driver or security guard……………L/Semper Fidelis 70-81 USMC & 01-04 CaArNG

  36. Rated 5

    Micheal or Michael?? He deserve a 10000 stars we was very helpful to me thank you ♥️

  37. Rated 1

    Pkg to Hurst Tx store 7/13/19 at 6:22 pm. Item packed in my box. Female took my info and talked delivery dates. I said no hurry, 7-10 days would be fine. She said 3 days out is the maximum we do. Okay. She quoted $27.08 with delivery by Thursday. Seriously. Today is Friday. She said Saturday is for express only and Sunday is s holiday; that it would go out Monday and be delivered Thursday. Well it is 9:19pm Texas time as I send this and tracking says it is in Ohio and will be delivered by end of day tomorrow (7/19). I don’t have a college education but by all calculations that exceeds 3 days. Unacceptable FedEx. I will be sharing your crappy service and unprofessional clerk experience with friends. My tracking # is 775726141709 so you can verify my information. I do not plan on using UPS again. Hello US Postal Service and whatever rates they impose.

  38. Rated 1

    I am extremely disappointed with the the lack of timely communication of delivery and the inability to be provided with a “window” of delivery, which necessitates being at home waiting for the delivery, from 8am-6pm. I had to ask for a “heads-up” notice of when the delivery might be on its way. Also, I was provided with only one day in the week that was possible and there was no flexibility for any other day. I will never again order from a company that uses FedEx for delivery. The person on the phone was “perky” but seemed to have no idea that what she was offering was not customer service.

  39. Rated 1

    I call to change the city of my shipping because I used auto fill on the computer. It was my mistake that I did not double check my address. So I understand that i had to call the Company that i order from to change it. They changed it early Saturday morning. I needed it to day and now they are saying I cant get my package until Tuesday because they have to change the label. It was next day delivery. It should not take that many days to change label. The FedEx person did not tell me that this mourning when I talked to her. This ladie did not offer to do anything to help. I always have problems with FedEx even when I am at work and it a joke

  40. Rated 5

    I want to thank Mary from store # ORFKK for being so nice and patient. If their were more like her the world would be a better place. God Bless you Ms. Mary.

Survey Discussion