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Sam’s Club Customer Satisfaction Survey

Are you a member of Sam’s Club? Give your valuable suggestions and comments on it by joining in the Sam’s Club customer satisfaction survey. Your responses will obtain yourself a greater visit to Sam’s Club next time. Furthermore, you are accessible to the sweepstakes to win one of five $1000 Sam’s Club shopping cards as long as you are a legal America aged 18 or older.

Sam’s Club Customer Satisfaction Survey Guide

  • Enter the website for joining in the survey and sweepstakes at Reference Link 1 at the bottom
  • If you would like to enter the drawing directly, choose your preferred language from English and Spanish and then press the “Continue” button to proceed. Or you may choose the Mail-In entry with your contact details enclosed. For the mail address and other further information about the drawing, just view the Official Rules via Reference Link 3 below

Sam's Club Customer Satisfaction Survey

  • Input the captcha in the box. If you can’t read clearly, click the trumpet icon at the right side to listen to it

Sam's Club Customer Satisfaction Survey

  • Read the information about security that you need to know if you become a winner during the drawing. Tick the box to proceed to the next step

Sam's Club Customer Satisfaction Survey

  • Select the year of your birth and input your contact details consisting of First Name, Last Name, Street Address, City, States, Zip Code and Phone Number

Sam's Club Customer Satisfaction Survey

  • If you would like to firstly voice your opinions on Sam’s Club by taking the survey and then participate in the sweepstakes, you need to enter the survey site by clicking on the corresponding link at the homepage or via Reference Link 2 below. To begin the survey, you need to select your preferred language and the year of your birth. Note that employees of Sam’s Club and the dependents are not allowed to join in the survey and sweepstakes. So, if you are one of them, click “Yes” in the following question to stop the process

Sam's Club Customer Satisfaction Survey

  • Read the information about the survey. If you have any question, just refer to the FAQ at Reference Link 4 and press “Continue” to proceed

Sam's Club Customer Satisfaction Survey

  • Input your Club and TC numbers and select the date of shopping, all of which can be found on your receipt

Sam's Club Customer Satisfaction Survey

  • Answer the questions based on your own experience and then you will be directed to the contact information input page. Upon survey completion, you will be entered into the sweepstakes

Sam's Club Customer Satisfaction Survey

About Sam’s Club
Sam’s Club is a warehouse retailer in the United States, which is owned by Wal-Mart. With over 600 clubs across American, Brazil, China and Mexico, it still steps up the pace of extending. Sam’s Club focuses on membership, offering both products and services to its members. As the extending of business and increasing food and service requirements from customers, Sam’s Club needs more lofty ideals to work with them. View Sam’s Club careers and seize the chance to apply for the position you like from Sam’s Club.

Reference Links

  1. Sam’s Club Customer Satisfaction Survey Link: www.survey.samsclub.com
  2. Sam’s Club Customer Satisfaction Survey Sweepstakes Official Rules
  3. Sam’s Club Customer Satisfaction Survey FAQ
  4. Sam’s Club Customer Satisfaction Survey Sweepstakes Link: www.salsaritascomments.com
  5. Sam’s Club Official Site: www.samsclub.com

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Rating 2.884votes

  1. Rated 1

    How can you allow retailers on Amazon and even Walmart to sell Member Mark products for highly marked up prices when it is out of stock for individual SAMS Club members? Take for example Member Mark Member’s Mark Ultimate Clean Dishwasher Pods, Fresh Scent, 105 Ct. It is offered on Amazon for over $21.00 and Walmart (even worse) for $13.98 when SAM’s Club sells it for 9.98. Is this the reason that Sams Club member’s can’t buy it at Sams Club or order it online at Sams Club because it is out of stock due to these large retailer. Are they given preference over individual members? Are these large retailer more important than your individual club members?

  2. Rated 3

    I am an almost 8-year regular customer, I never felt disappointed like yesterday. some of the associates are so rude. In the future, I have to think……

  3. Rated 1

    Now I’m very upset to say the least. I agreed to the $4.95 shipping for the Keto. It then became $6.95 for Gedeon Keto Blend plus $6.95 for Gedeon Forskolin and $39.95 for First Choice Cream. Call to cancel and it says “Npbpdy is available to take your call at the moment. Please try again later.’Now I got an email conformation for $92.95!

  4. Rated 1

    I am absolutely disappointed. I submitted a club pickup order and outside the store there was a huge line. I called the store if I still needed to make a line and they said yes and replied then what’s the point of the pickup!! Other stores helping those customers!! You all need to come up with a better plan to help those customers using the services. Now my order was cancelled and I lost the items.

  5. Rated 4

    I feel Sam’s all personal are helpful, I know when this first hit, shoppers were hoarding,
    and even now there holes in the shelves,,,But overall, the stockers have had to overcome
    and present what has been delivered to the store the best they can…They are friendly and
    tell you what you where items are at or available…My Thanks to all grocery people as the
    does keep coming and we are Thankful….

  6. Rated 5

    Lauren Nguyen, Staff Pharmacist
    Lauren aways patiently explain the medication and check insurance coverage. Her professional service to her client is excellent.

  7. Rated 5

    I want to commend Sam’s Club on Clairmont Road, in Atlanta, Georgia for excellent customer service. I had ordered toilet paper from Sam’s on Thursday night. The receipt said to pick it up between 12-1 on Monday, March 16. On the way I got a text saying the order was cancelled. I went in anyway. There was no toilet paper and my order had in fact been cancelled. I went to customer service and talked to Kimberly (I hope that was her name from her name tag–I thought it would be on the receipt but wasn’t). I explained to her what happened. She apologized and took my name and number. Then on the way home, she called me and said to turn around and come back so I did. And she had toilet paper for me! I was so happy. Thank you, Sam’s Club for hiring good employees!

  8. Rated 1

    many times i have filled out the survey and not once have they responded to me. I would like to see them put in a cash machine in the self check out lanes or have mor cashiers during the dahy. the other day there was only two cashiers and hardly anyone in the self checkout line.

  9. Rated 3

    Dear Sams Managers
    With this Letter I would like to Compliment one of your Employees ( Jaivan Graham) Cashier
    For the excellent service he provides all the time.
    I observe him giving others the same treatment.
    I’m very please with his service, this is the type of professionalism to the highest level of customer satisfaction has to be acknowledged.
    Having in mind such a pleasant experience with this young man ( Jaivian Graham)
    It would be my pleasure to continue doing business with Sam’s Mr.Nathaniel & Marcy Mulligan

  10. Rated 4

    Jaivian Graham (Cashier) need to be acknowledge he exceeds the customer satisfaction!
    He has a beautiful attitude! I love it!
    This is the kind of person you need working for Sam,s
    He also offers to help take things out if they are pretty heavy ! He is very helpful and respectful ❤️
    This needs to be acknowledged not ignored
    I don’t know him but I wish he were my son with that great personality please acknowledge this young man

  11. Rated 1

    I was at one of your locations today I totally was upset when I ordered food,the cashier Jill was very rude as if she was giving me the food free even if it was so she needs to be friendlier at the position she was working ,she needs to leave her bad behavior at home we all work hard and we all have bad days ,but when it comes to customer service you always have to have respect for others ,this was the first time I’ve encounter such rudeness behavior please to your associate Jill if she is not happy to work at your company she needs to find else where she she can freely display her attitude I’m a believer in good customer service because I work in retail also .
    She was rude and disrespectful to her surroundings which is clearly its a bad image to your company,and hope you will fix your associate’s attitude.

  12. Rated 1

    Every time I go park my car in a handicapped parking lot I have to get out move the shopping cart and handicapped cart out of the way to pull up my car. I came in and told one of the employee at the enter door about the shopping cart and handicapped cart being in the handicapped parking space she laugh at me and said it’s not my job. Can you put notes under the handicapped sign saying don’t put the shopping cart here put it in the cart rail that I see all over your parking lot.I pay for my car I don’t want damage on my car by your shopping carts

  13. Rated 2

    It seems that over the past 1-2 years name brand items have been phased out and replaced with Sams brand. They are not the same quality & the price is the same or more than name brand. Many other items that have been a staple for YEARS are being completely dropped! The last straw was the Daily Chef meatballs. Used to have 2 sizes then down to only the small and now completely replaced by Sams brand. The main issue with that is these aren’t Gluten Free as the others were!!! I am now scoping out BJ’s and Costco. The only reason I have stayed on so long is I have been with Sam’s for 20 years, and I love the convenient location. However it really isn’t worth it anymore.

  14. Rated 1

    I purchased a set of four new tires for my vehicle at Sams’s Club, along with the tires I bought the road hazard package. Unfortunately with just 1500 miles I picked up a nail in my tire and had to go to the nearest Sam’s Club which was in Gainesville, FL on Saturday, December 7, 2019.
    The Service writer “Debbie was most helpful, she told me it would be a couple hours. I explained I did not have two hours to spare today and I would have to come back. She asked me to wait a minute while she checked on something, she came back and said I was in “Luck” the 11:00 appointment was a drop off and she could take me in right away and assured me she would have my vehicle out in less than an hour…well I can tell you that was a line of Bull! The vehicle went in, up in the air and the tire was removed there it sat for the next 1 hour and 30 minutes none of the four service techs touched it! I’m not a very patient person so I stayed close and got a bit upset at how this shop is run…the techs would huddle up laugh and joke with each another while my tire sat there! The repair is about a fifteen minute job, I know this as it was my job in my past to run an auto/truck repair service. Nothing is more irritating than to pay for a service and watch such a performance! I was forced to wait for 1 hour and 45 minutes before I got my vehicle back. Debbie earned her pay I can’t say much for the Techs on this particular day.

  15. Rated 5

    Reynoldsburg, OH:. Mary in clothing IS Phenomenal..!thank you Mary…

  16. Rated 5

    I visited the Monroeville Sam’s Club on 11/25/19 because I ordered something online that never got delivered. I wanted to speak with a customer service employee because I had a hard time understanding the employees on the phone from the online store. I’m so happy I got the chance to get my help from Lil at the customer service desk. She was able to get me the laptop I ordered along with a gift card. She spent 45 minutes on the phone for me, trying to figure out where my package was. Lil deserves to be recognized for her dedication to the customers!

  17. Rated 1

    Bartlett, TN store now opens at 9:00 a.m. for business accounts. Two hours later than previously. This is a problem for business members. Also, one checker at 9:30 a.m. with 8 people in line is an even bigger problem. I refuse to check myself out. I don’t work there.

  18. Rated 1

    I need a flat tire repair and I called Sam’s club at Ohio street in Texas asking if I need to make an appointment. The person answered a phone call at tire department told me that I do not need to make an appointment for the tire repair. So I went to the store around noon and waiting a line. Note: at that time, I have only one person in front me. Two minutes later, another guy walked in and stood behind me. Then a technician walked from the tire department out to help him looking for the car battery. After the guy in front me paid for his service, they called the guy behind me walked in front and let him pays for his battery and they provided the services for him immediately. I was stood there patiently waiting. Fifteen minutes later, they asked me what can they help. I told them that I need a flat tire repair. They asked me do I have an appointment, I said no because Sam’s representatives told me that I do not need an appointment. The customer service guy told me that I have to have an appointment otherwise I have to wait for 3-4 hours to fix my tire. This is not a consistent customer service that I received from Sam’s club tire department and would like to bring it up so it can be improved. I have to take a day off from work and the result is waiting not service. And they allowed someone cut in line because they know the technician?

  19. Rated 5

    We shop atSams in Beaumont Texas. Our Club was flooded in September. After shopping there today I was impressed with the service and the progress in the employees have made it getting the store up and running. They are an amazing team.

  20. Rated 5

    So grateful to Jessica Salazar (Front end lead) for handling a debit problem that occurred after a return.
    Ms Salazar went the whole nine yards to settle my problem before I leave the Country for a few months.
    Sam’s club is lucky to have such an employee and customers like myself are even luckier!
    Thank you again Jessica
    Carlos Iberri

  21. Rated 1

    I don’t want any gift card or any money. I have got to let the powers who are but really don’t seem to care. We went to the store on Youngerman Circle in Orange Park Florida. This is the second time in a row. They have so many empty slots & no price signs posted. I asked a manager if they were going out of business or moving because it sure looked like it. He told me he hadn’t heard of either. This was Sept 18, 2019. After that frustration we went to one of the 3 opened registers. (I don’t use self check because if I wanted a job I would apply for one.) I expect very little in the way of speed anymore. the COS (green vest) whose name is Chloe so rude I saw red!!That’s why I remember her name. RUDE! Her underling, Sarah,tried to make it up & was super polite.
    We went yesterday Oct 10, 2019. Same story….empty slots etc. Chloe(AGAIN) was playing with a register but when we got in her line she got snippy again! & said she couldn’t help us. Then she walked off w/o a word. I was so mad i shoved my card w/ stuff in it & walked off. I then talked to the store manager who obviously doesn’t care either…no excuses..just basically tough luck. I evened mentioned the Costco around the corner..no response. We left! Because I needed the stuff we went to the store on Beach Blvd in Jacksonville. Like night & day…stocked shelves & courteous cashiers. The two on the registers, Erika & Jane could keep me a membership to Sam’s which I am very close to giving up after having it for a bazillion years. I’m not the only one who feels this way & with Costco going up all around…I’d start being concerned if i was Sam’s. Disgusted!!!

  22. Rated 1

    I did Sam’s survey and win one gift (handbag) only pay for shipping and no arrived nothing

  23. Rated 1

    It’s very disappointing that, even after coming in early for my appointment, I have to wait for 1 1/2 hours for a flat tire repair at Murrieta, CA branch.

  24. Rated 1

    Okay, I wanted to fill out my customer service survey which was printed on the back of my receipt (from the Hiram, GA store). It said to go to the Walmart site, but the receipt did not have the data necessary to enter that survey. I googled Sam’s Club Survey and got to this site (readsurvey.com). I read the entire page, clicked on each of the possible OPEN buttons (even when they were obvious advertisements), and none of them were your survey. Also clicked on the various websites indicated, as well as utilizing the websites search engine – all of this to no avail. How do you get to the Sam’s Club survey? And, will this comment even get to a Sam’s Club customer service person???????

  25. Rated 3

    I have been a member of Sam’s Club for several years and have valued the savings and convenience of the store. However, in the past couple years, I have been deluged by sales people every time I enter a store trying to sell me something or change the status of my membership or purchase an upgrade to my card. Part of the time I can’t even understand what the person is trying to say due to language barriers. I find this quite overwhelming and am upset that I now must purchase upgrades to enjoy benefits I formerly enjoyed such as free shipping on or orders. I dislike the gimmicks and continual changes with credit cards, etc. I’m not sure I’m going to renew my membership simply because I don’t need the hassle with the small amount I seem to be saving these days.

  26. Rated 5

    On yesterday I stopped in to the customer service desk around 7 o’clock and the young lady was very helpful. She took he time out to show me how to check out on my scan and go after I asked the cashiers at the register, and they stated they didn’t know. I wish it was more customer service peers like her. Danville store has awesome customer service out of them all!

  27. Rated 4

    Too enter the survey?

  28. Rated 1

    Your online system is a joke always a mess and customer service at your locations and your call center is very poor it is clear there is no care or appreciation for your customers. The rating would actually be 0 but that isn’t an option.

  29. Rated 2

    Slow service at the food.

  30. Rated 3

    Finally had my adjustable queen bed delivered on 6/27/2019. I had paid for a white glove delivery.The two men (both black) arrived without any tools. Had to lend them my tools. The men were nice and friendly. However, it is stupid for any delivery men to have no tools.

  31. Rated 5

    They have great business and friendly workers 1000

  32. Rated 3

    On Sunday June 9, 2019 me and my husband entered Sam’s Club in Danville to purchase a few items. As we approached the area where the cashiers were there was a young lady jump roping with a device that they use to block the registers off. My husband had to move over almost knocking me down so he wouldn’t be hit with the object. I know sams has safety rules and that associate was not following them. It will be a long time before I come back to the Danville Virginia location

  33. Rated 2

    So I came in Sam’s Club Danville Virginia and I was visiting. I spoke to a young lady that was in the section where you sale the soap and lotions at she looked at me and turned her head. I proceeded to ask her for help to locate some vitamins and she stated I’m going on break. So I just proceeded to leave.

  34. Rated 2

    I came in on Monday 5/21/19 I was not please with the service I received from the girl at the customer service desk with the scarf on her head. That is unprofessional. Then her attitude was very rude. I may not be renewing my membership after this year

  35. Rated 1

    The music was too loud on the front by the register I tried to turn ot down but got yelled at by an employee. I probably won’t renew my membership

  36. Rated 5

    I was very pleased with associate Pam for locating the alpine supergrain bread that was not in stock on the shelf.Excellent customer service at the Rapid City,SD store.

  37. Rated 5

    We were having a tire problem and stopped at the Sam’s Club in Rapid City. The service from Bill in the automotive department was very professional. He also exhibited excellent customer relations skills.

    Thanks Sam’s Club

  38. Rated 1


  39. Rated 4

    Need more than 1 checker in place at 3:30 pm

  40. Rated 1

    SAMs club in Tinley Park Illinois gets worse every time I go there ! Not only don’t they carry much anymore now when you ask at the service desk if they still carry an item they tell you basically to do the work. When I asked if they still carried Victor Allen Whole Esspresso beans she told me they never carried them. When I told her I’v been buying them for years and that they had several different kinds of Victor Allen coffee on the shelf but no Esspresso she then said that SAMs club doesn’t order it ,the distributor just brings it. When I asked if they could ask the distributor to leave Esspresso Beans she said I would have to call corporate. Why am I paying for a membership and then expected to do there work ? Guess I won’t be renewing that membership ! I’m sure Amazon will have it & I’ll get free shipping!!

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