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Dollar Tree Customer Satisfaction Survey

As a company that respects customer needs and their feedback, Dollar Tree set up a website to collect customer suggestions and their shopping experience. For those who complete the survey, they will receive 10 chances to win $1,000 cash daily. Plus, they could instantly win other great prizes valued at $1,500 weekly.

Dollar Tree Customer Satisfaction Survey Guide

  • Visit Dollar Tree customer satisfaction survey  page and read Contest Rules
  • Choose your language from English and Spanish
  • Enter store number, total amount spending, date of visit and time of visit printed on your receipt

 Dollar Tree Customer Satisfaction Survey

  • Rate your overall experience at this Dollar Tree, like the employees, service, store overall
  • Answer some questions about your recent experience like”Dollar Tree is a fun place to shop”, “I find unexpected values at Dollar Tree” and so on

 Dollar Tree Customer Satisfaction Survey

  • Tell Dollar Tree a little about yourself. Don’t worry! This information will be used for classification purposes only. All of your responses are confidential and they never give your information to other companies

 Dollar Tree Customer Satisfaction Survey

  • Fill in your personal information so that you can enter into the sweepstakes

 Dollar Tree Customer Satisfaction Survey

About Dollar Tree
Dollar Tree, is an American chain of discount variety stores that sells every item for $1.00 or less. The company operates one dollar stores under the names of Dollar Tree and Dollar Bills as well as a multiprice-point variety chain under the name Deals. To expand its business, the company needs to infuse new blood into its team. Think about your brand new Dollar Tree careers and give yourself more opportunities to achieve a balance between life and work.

Reference Links

  1. Dollar Tree Customer Satisfaction Survey Link: www.dollartreefeedback.com
  2. Dollar Tree Customer Satisfaction Survey Sweepstakes Official Rules
  3. Dollar Tree Customer Satisfaction Survey Winner List
  4. Dollar Tree Official Site: www.dollartree.com/home

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Rating 2.8199votes

  1. Rated 1
    says:

    I go to store #7435 on Rt 130 N on an average three times a week. I was told I would not need coupon on October 13, 2019, for appreciation day. I asked over and over and was assured there was no need. After running errands I stopped and spent my usual $17 and was informed that I would not be given the discount because I need the coupon. The cashier was short and abrasive. She simply dismessed me and went to the following customer. I like shopping in this store because I like to support loal stores. Maybe instead of so much adverstising your company should invest in training for your employees some people skills.

  2. Rated 1
    says:

    Was at store number 7344 had a lot of bags from my purchase and no one to help me take to my car that was a distance from the store. so I took the cart out of the store to get to my car and when I was returning it in the middle of the parking lot The store managers came at me and screamed that I can not take the cart out of the store I was taking it back and they had no other carts. I was so embarrassed and surprised I just stood there and said nothing and she’s keep going on and was not nice about it. I have a medical condition and can’t carry a lot of bags at the same time and no one to help me. I wish she could of been nicer about it and not yelling at me in the middle of the parking lot it was embarrassing. I will never return to that store again she was lucky I did not pass out from the stress she caused me I have a heart condition. I strongly suggest that you train your employees to be a little more courtesy and not yell and embarrass the customer when they can not supply the shopping cart for the customer. What are they supposed to do and have no help?

  3. Rated 1
    says:

    I usually like Dollar tree but today I visited store 6700 at 8580 East Broadway and a girl named Cynthia waited on me was very rude didn’t say thank you didn’t put anything in the bag that I asked her I didn’t want to carry three people behind me stopped outside and says was that not the rudest person you ever met and I said well she’s pretty rude so I won’t be back to that store

  4. Rated 4
    says:

    At store #5445 today I was charged twice for the same item. Didn’t notice until 50 miles down the road. Not worth going back for $1. Feel cheated

  5. Rated 5
    says:

    I would like to thank the gentleman that waited on me I have a grandson who has autism and we were in the store to find bracelets to ward off the monsters which we were unable to locate and as we checked out I asked the cashier if he had what we were looking for and told him why he went above and beyond and found us the braclets and then told my grandson that the green ones are good but the red ones are better and my grandson hung on every word he said it was awesome it was a fantastic experience he is calm and happy to show everyone his bracelets because of this wonderful person

  6. Rated 3
    says:

    I visit Store 4286 at least once a week…. cashier is not friendly, very hateful, rude & disengaged, I use other cashiers if they are available. I cringe when I see her on duty! Sometimes I just go to another store.

  7. Rated 5
    says:

    Store #7592 on 127 S. Memorial Drive, in Appleton , Wi is Top Notch! From cleanliness, to over-all professional atmosphere. Being from the better business bureau I have an eye for company efficiency and good management practices. Keep it guys!

  8. Rated 5
    says:

    I was at a Dollar Tree store Today (1699) and as soon as i enter the the store the cashier said hello as she was stocking and cleaning up i think her name was nini as i went shopping i couldn’t find something in the freezer and there was a employee there putting and rearranging the shelf i asked where were the cherry icee and he walked with me to were it was and then i asked him about you guy’s use to carry small potatoe salad and he told me we haven’t had them for a while but he called someone over to see if they would get it again i think he said fred and fred said they might not get it so i went up front to check out and i forgot something so i went to get it and could’t find it so i seen the young man that was in the freezer and i asked him if you carry knorr chicken rice you use to carry it,and he walked to were it was and it was on the third shelf instead of on top with the rest of the knorr stuff,so i went back up front to check out and the cashier was very nice and didn’t talk to much evcept for saying did you find everything ok and have a nice day my visit was very nice and the employee’s were very helpfull.

  9. Rated 3
    says:

    store 1699-i was at a dollar tree store today and i couldn’t find a few thing’s i ask this one guy and he didn’t know what i was talking about so he called on somebody that might know i think his name was mike and he knew what i was talking about and droped everything that he was working on and took me to the aisle it was at,and there were a few other thing’s i couldn’t find and he knew were to go if he didn’t know he would take me to either fred or jessica all of them were very pleasant and knew were everything was,when i got up front there was a very loud and upnocksa’s cashier that was very interested in what everyone was buying and i asked for another cashier cause i didn’t want to stay in her line so another person came up and i think her name was silka she was very pleasant to me and wasn’t very loud like the other cashier,all in all my visit was very nice and had very pleasant employees except for the loud one i don’t think she was wearing a name tag.

  10. Rated 5
    says:

    store 5316 – cashier Robert was very pleasant and even told me about a special on batteries. Nice store and nice employees. Robert was a hard worker!

  11. Rated 1
    says:

    Just emailed and didn’t leave store #. Store # 2751 is the worst Dollar Tree store I have ever been to in Reno Nv full pallets, empty shelves only one cashier to help customers while the rest sit and talk. Dirty floors hasn’t been mopped in don’t know how long trash in isle I can go on and on. Someone needs to come have a look

  12. Rated 1
    says:

    I’m on a limited budget and shop Dollar Tree but they never stock their shelves so I’m waiting my time and gas to go there. Cashier and managers stand there and shoot the bull while one cashier is trying g to take care of all the customers. The store is filthy garbage in the isles and pallet after pallet of supplies that have been there since my last visit. Very very disappointing Thank You These are bout 1/2 the stores in Reno Nv

  13. Rated 1
    says:

    The store #2651, is a mess and has the rude, vulgar female manager!!

  14. Rated 1
    says:

    Their was only one cashier, and a store manager who was cursing and jokingly swearing in a really loud unselfconscious way. She was laughing, swearing, and joking and dancing around in a really loud disruptive scene! Other customer was staring at her, too! I’m disabled and when I was leaving with a cart full of purchases, she made a point of telling me that I had to bring that cart all the way back into the store, if I was going to take it out with me! She was incredibly unproffessional and loud and rude

  15. Rated 5
    says:

    Store 4344 is great! My favorite person is Gina. Always has a smile and willing to help anyone. The store is stocked and clean.

  16. Rated 5
    says:

    I was at store #2614 last night and there were 3 employees in the store but one appeared to be stocking and I dont think she spoke much English because she didnt say anything when I asked her a question but she did smile at me. So I found another employee walking around the store putting thongs away. I told her my disabled sons heat pad broke and I needed another one. She said they didn’t sell heat pads but what she did was guide me around the store to all the items for me to purchase to make a rice sock. She gave me directions on how to use it and everything. I was very impressed with this employee. I think her name was Dawn. The cashier was aslo so lovely and sweet. Her name was Penny. I will be switching from the always messy Pocatello store to the clean Chubbuck store where I know they work hard to make their customers happy and keep their store very nice. Oh, and the rice sock works wonderfully and my son loves it!!

  17. Rated 2
    says:

    Store# 5277 is always a mess when I go to shop there. There is a whole in the ceiling and there are always boxes in the aisles. Please get this store together, it is a very poor reflection of the neighborhood. Plus, the lines are always long too.

  18. Rated 5
    says:

    The bonds store by the acme store#1615,I was told by the manager Angela,who is always there, is the only one I go to,I will wait till she is on the register,she is fast and efficient,the store is very well stocked, and they are friendly,

  19. Rated 5
    says:

    I had a very delightful shopping experience in dollar tree, everyone is so nice and know where everything is! Great mangers as well!! Angie is awesome, she always finds what I need, and she will look for it if can’t find it!! Awesome customer service!!!

  20. Rated 2
    says:

    St04883 they have a girl name Marie Garza working she is causing a lot of problems and getting involve a lot of the employees from there. She has been dating Married man and posting them online making it seem as if it was alright. I can’t come to understanding why they allowed her to work with her ex boss she clearly had something with him also she would always be touching him and they would always be close to each other rubbing each other and the company allowed that? What kind of company allows us customers to be seeing that. I called several times to the store wanting to talk to the district manager and all they would tell me was he won’t be here till next month. I went in and talked to a manager in the store in rio grande and she gave me the website to make the complaint. This girl is not only a whore she is also so rude to customers and employees. Always getting her phone out and never helping out the cashiers. I go to the store like 4 times a week I’m a teacher I’m always getting my classroom supplies there. I called and left my number hoping to talk to the new manager and hoping she would make a better change in her employees. I’m really upset due to be there shopping on Wednesday and Marie came up to the cashier and told her”you better answer the store phone because the wife of the guy is looking for me and calling me to the store” the cashier was obviously scared and you could tell she didn’t know what to do. I feel that she is not supposed to put anyone in that position. Her personal problems shouldn’t affect anyone in her workplace. How can the manager approve all this going on? Where’s the management here? She should get rid of the black sheep’s in that store if she wants more progress!!!

  21. Rated 3
    says:

    dollar tree staff are awesome every place i go too.

  22. Rated 5
    says:

    I was at store #07784
    First i would like to say the store is very clean and well stocked. The cashiers are very nice and friendly. The young who was at the register name: (Amber) help me look for items and when she couldn’t find it, she called the manger by the name:(Ebony) who than went above and beyond to help me. Very good customer service. I love Dollar Tree and will be back.

  23. Rated 1
    says:

    Good Morning,
    I was at Store# 1999 yesterday evening 07/07/19 at 19:43PM.
    I went to check out when your employee: Kai was on his phone. He said “what, you want me to check you out?” I was shocked, and it took me a minute to even figure out what actually just happened. I said “Please”. He said, okay since you asked nicely. It took me a little while to process this because he had a straight face. While he was checking me out he said “I am so hungry, I am ready to go home.” I know that I would not put up with this type of behavior with one of my employees.

  24. Rated 1
    says:

    Upon entering your store # 5800 3850 Conlon Way Suite U Elizabeth City,NC ON 6-28-19 I noticed a line of customers that wrapped around to the last aisle in your store.After picking up my needs I went to check out and still found a line but your manager had opened up(what I thought…no light on)another register whereas she was ringing up a customer.I walk up to the managers register and she give me a look that let me know something was off.I asked if she was open?She rudely replies “No not really!She finished ringing up her customer and walks off towards the back leaving cashier Kayla alone to finish off a line of customers.This guys is how you lose people coming back to your store.Kayla on the other hand was delightful even though she seemed to be working the front all alone.I’m rethinking my weekly trips to your store…..I rather have kindness-n-respect when I spend my monies.Your manager should take a few classes on how to interact with customers.Thank you,Crystal Rated 1 only because I cannot give a 0

  25. Rated 1
    says:

    I went into the Dollar Tree on 46 East Roosevelt Boulevard there was one cashier in the store the line was really long the one girl was doing bread there was one girl stocking shows one girl was outside smoking a cigarette somebody was sitting in the office that is not right not at all. I mean the line was down the aisle how do you work with one cashier and he was a very nice young man and his name was Tyree I believe I don’t know what kind of supervisor you have but that’s not right with customers be my sister was in there and we waited and waited I watched everybody walk around and do nothing that’s wrong thank you

  26. Rated 4
    says:

    I like the stores location, that its clean and the people who work there. They are all hard workers. BUT here lately its been extremely hot. So hot in fact some of the candy seems to be melting. I believe this is unsafe for the employees and not good for business.

  27. Rated 3
    says:

    I was in the Dollar Tree in Columbia Heights on 6/21/2019. The store is usually a mess (a lot of clutter on the floor and merchandise jumbled on and off the shelves). However, there was an employee who, I believe, was hired to straighten the shelves. I noticed the improvement immediately! I found the woman doing the work and complimented her on the good job and I how I appreciated being able to find what I needed. I asked her name and, because she had broken English, I thought she said ” Marcy”. I told the manager what a good job the woman was doing and she suggested I contact you. Consider it done.

    I buy at Dollar Tree because of the great prices and always buy my greeting cards there. The Hallmark selection is an improvement from the earlier supplier.

    Thank you.

  28. Rated 1
    says:

    I was in the Dollar Tree store back on March 28,2019 store number 3590 in Baldwin NY 11510 which I am a Baldwin resident for many years was disrespected by an associate Nicole only too find out too weeks later I go into the store & she was still working there I don’t no how is that when I mentioned the lines were very long & what she said to me was too call the number on the receipt which is not the right answer I was looking too hear then she had the nerve too tell me too get the fuck out the store so an associate called the store manager up front who’s name was Dena & I spoke too her about the situation she didn’t even look me in my face & I guess she was ok about the way the associate Nicole used profanity towards me that Baldwin store is the worse & it’s a trashy manager that’s running that store they need someone that cares about the customer not ignorance & I still don’t under why that associate is even still working with the company I will never step foot back into the Baldwin store until they get a human being to run it!

  29. Rated 5
    says:

    I recently visited the Dollar Tree in Burnsville – the one near Chili’s restaurant. This store was always a mess and I hated shopping there. This week I walked in and I immediately noticed how neat, clean and organized the store was. What an improvement. The new manager should receive a lot of praise for the positive changes.

  30. Rated 5
    says:

    Store #4606
    860 S watson Rd Steve 101
    Buckeye AZ 85326

    I love the store I go every other day I most like to go when my favorite cashier is working I dont know how to say her name but is beautiful her name is NALLELY she is friendly nice and fast not like some of the other cashiers that work there I like going when her and the manager Maria are working

  31. Rated 1
    says:

    the manager at the dollar tree at store#7628 5656 s. packard ave Cudahy , wis. was in his office about 2:30 5/21/2019 using the word FUCK over and over to someone in the office and the whole store heard it . He said he didn’t know anyone was in the store really !!! Great Manager you got there !!!!

  32. Rated 1
    says:

    Ordered online and 2 weeks later no status or shipment I spend a lot of money with dollar tree but screw it no more of my business bunch of retards

  33. Rated 2
    says:

    The Dollar Tree store in North Plainfield, NJ is the most unorganized store I have ever seen. There is merchandise all over the place, unopened boxes, and not clean.

  34. Rated 5
    says:

    I was at store #3378 yesterday(4-03-19) and accidentally left my sunglasses, case, and full syringe of insulin. I was so worried someone would pick up the syringe and use it improperly. I called first thing today, and manager Claudette found it and locked it up. I picked it up ASAP and Claudette was so kind and professional!! Thank you Davenport, IA
    $Tree.

  35. Rated 1
    says:

    Store#5761, employee sales associate Stephanie disrespecting me last night by telling me that bags I requested after she packed the my merchandise in the small bags saying I should have told her early because that’s a waste so she was telling me I’m a waste of a customer you need to train your employees better than that cuz she was in a rush to go take a cigarette break and I was holding her back I’ve been shopping at Dollar Tree since I moved to Florida going on 5 years and I’ve been a loyal customer I don’t appreciate being disrespected by one of your employees please talk to her but she’s going to get the wrong person

  36. Rated 4
    says:

    I visit store #4276 almost weekly it used to be a very messy unorganized store but in the past 6 months or so it has drastically changed the shelves are always full it’s very clean and the staff is wonderful. One of there Assistant Managers Sara is always so very helpful and pleasant . I wish all Dollar Tree stores were like this one.

  37. Rated 1
    says:

    Don’t respect customers.,store #4189 Bronx NY, on March 25,2019 I purchased $44.72 of iteams. I was told by a store worker to move to another line, due fact that the line Iwas on was closing.After waiting she started to ring up my iteams , then left, with out saying anything to help out another cashier who was going home. Please hire employees who know what their doing.I told her that I would like to finish up so I can leave.”well my boss told me to help him” No that the mangers job..How do you start to check me out then stop to help a cashier that’s closing? Dollar Tree, at this location Does Not Respect Customers! Plus the manger came and said well it’s only three of us here. What so am spending my money here at this store ,and it fine for me to wait? No customer service, or should I say bad customer service. It does not matter what kind of store it is customers should feel that they are being treated with respect. We are spending our money…..even if things are a dollar. The manger should have handle the other cashiers’ issue. Why start ring me up and than stop! What are mangers for? Horrible customer service

  38. Rated 2
    says:

    Great products at great prices but unfortunately the people that work in my local Dollar Tree store are unfriendly and have attitudes when asking for help.

  39. Rated 1
    says:

    Store #4523
    Oh my gosh where will I start? I’m so heated. I can’t believe they have people’s with attitude and rude manner working at this store. At 6:20pm one of the cashier who working on that shift was so rude and stated they should get rid of all couponer. I’m sorry I love to coupon and save money. And follow all rule and print on coupon and store policy. This cashier was so uneducated and very unfriendly to customer she need to be train or take so classes for her attitude. I think I won’t be returning there anymore. Next shopping store I be going to is Dollar General or Family Dollar.

  40. Rated 1
    says:

    Had to wait in line for about 15 minutes and cashier didn’t try to call for back up so unprofessional!!

Survey Discussion