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Advance Auto Parts Customer Satisfaction Survey

Give your automobile a routine maintenance or install the replacement parts yourself. Advance Auto Parts surely can help you with that. How was the Team Member’s help when you visited the store? Let them know what you think about them by completing Advance Auto Parts Customer Satisfaction Survey and you will have a chance to win the quarterly prize of $2,500 in gas cards.

Advance Auto Parts Customer Satisfaction Survey Guide

  • You need to go to the survey page (See Reference Link 1) and complete this survey. Do not fill out the survey in the screenshots below
  • First, choose your preferred language from English and Spanish to take the survey

Advance Auto Parts Customer Satisfaction Survey

  • Enter the code found on your receipt

Advance Auto Parts Customer Satisfaction Survey

  • Answer questions based on your interaction with Advance Team Members on this visit to Advance Auto Parts

Advance Auto Parts Customer Satisfaction Survey

  • Enter your contact information to be entered into the sweepstakes to win free gas for a year and that concludes the survey

Advance Auto Parts Customer Satisfaction Survey

About Advance Auto Parts
Advance Auto Parts is the largest automotive replacements parts and accessories provider in North America. Currently Advance Auto Parts stores are based in 49 states, Puerto Rico, the Virgin Islands and Canada. The online store is also a shopping platform for do-it-yourselfers and professional installers.

Reference Links

  1. Advance Auto Parts Customer Satisfaction Survey Link: www.advanceautoparts.com/survey
  2. Advance Auto Parts Customer Satisfaction Survey Sweepstakes Official Rules
  3. Advance Auto Parts Customer Satisfaction Survey Winner Form
  4. Advance Auto Parts Official Website: shop.advanceautoparts.com

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Rating 4.1193votes

  1. Rated 5
    says:

    Needed a capless funnel for my 2018 F150 truck. Associate helped me me locate the right one. Appreciated that!

  2. Rated 5
    says:

    Store in Murrells Inlet SC very helpful. it is a great shopping experience.

  3. Rated 1
    says:

    Needed new battery, car just made it to store #06212 @7:30pm. Staff checked my battery. Indicated that my car battery is bad, told me they can sell me a battery. However can not put it in my car “until tomorrow”. After telling “James D”. That my car will not start, he said he could give me a jump, but it’s only 2 of them in the store and for safety reasons he could not put the battery in. I purchased the battery and waited for help. Worst customer I have ever experienced :(

  4. Rated 5
    says:

    The Manager at the Pickens SC branch was awesome. Helped me find exactly what I needed. Advance has me business for now on.

  5. Rated 5
    says:

    The service was great my code is 537602020879224 for the free
    Gas.

  6. Rated 5
    says:

    The service was great

  7. Rated 5
    says:

    I could not get into the survey for one year free gas. Please enter me in for the drawing. Code:639102 08967 9223. Thank you

  8. Rated 1
    says:

    Biggest joke ever. Will not take your code or anything else

  9. Rated 5
    says:

    I’d ike to enter the sweepstakes 8436251596 my phone.number. the code to the survey 693304012409214

  10. Rated 5
    says:

    The Advance Auto on Hendersonville Rd in Ashville, NC had excellent service. The manager, Casey Jo was especially knowledgeable and helpfull.

  11. Rated 5
    says:

    Survey and win free gas is so not working it was a joke right but still shop advance even if you ant got survey and free gas

  12. Rated 5
    says:

    Carl B. changed my entire impression of store # 09593 1131 45th Street Mangonia Park, Florida 33407. I came before to have a battery checked that I previously brought from that store, the older guy that helped me acted like he didn’t want to work & assured me that my battery was fine & the people who told me something was wrong with it only was doing it for commission. Well after work one morning in a total different city my car wouldn’t crank at a gas station, I had to wait on AAA who told me it was my battery that I’ve only had a year at this time. When I returned Carl B. Helped me & my friend out. He took really good care of me. I appreciate him. He did his job & didn’t make any excuses.

  13. Rated 1
    says:

    Walk in to an advance auto parts store on perin beitel in San antonio tx. Looking for battery you’ll had one for 145.00. Told manager that pep boys had a battery cheaper. Manager did not offer anything to try to keep me in the store and get my business. As a diy customer I would not let anyone leave my store with out an offer. If u would like to contact me. Phone number is 956-325-4655 thank u

  14. Rated 5
    says:

    Great service. All parts were in stock and available. Keep up the great work?

  15. Rated 5
    says:

    Gotta love em. Never go to any other parts store because advance is the shit!!

  16. Rated 5
    says:

    We love our sales guy he really knows his REAL auto mechanicing. All of it.and if not sure,
    He research’s it for you rather than fake or bs thru it to make ADD ON sales..he’s very real n has actual worked on vehicals.. complete with a boo boo on his knuckle.. awesomeness

  17. Rated 1
    says:

    I bought a trailer hitch receiver that dropped down 6 inches from Advance in Kernersville, N.C. I installed the ball on it and slid into my hitch, It did not drop far enough and I had to lift my trailer to connect. This was the lowest one that they had. I found another one at a local hardware store that dropped 8 inches that worked for my needs. I did not get back to Advance to return unit a week later and they would not take it back because I had installed a ball on it and scratched the paint on it. They told me that it could not be resold for that reason. the one that I bought from the hardware store was scratched and did not stop me from purchasing it. After all it is a piece of steel and as soon as you put it in your receiver its going to scratch it. You could learn something about customer service, I have always shopped at Advance before other auto stores, but I have never had to return anything. I will never shop at your stores again.

  18. Rated 5
    says:

    I’ve been having some concerns with my 2013 6.2l V8 motor. I frequently shop between AutoZone and Advanced Auto Parts and I’ve always believed Advanced Auto Parts to be a step ahead- but never had any reasoning to justify it until now.

    I went into the Newark NY store this evening and met a gentleman by the name of Kyle who I spoke to on the phone about some spark plugs and head gasket information. I insisted that my motor was a 6.2l V8 because that was how it was sold to me at the dealer- and the sticker under the hood confirmed that as well as the dealer info.

    Kyle took one glance at my motor and informed me it was indeed a 5.0 liter. So apparently the salesperson at the dealership misdirected me into buying it as a different motor. I purchased the truck for my fiancé at the time so I never really questioned it.

    Kyle not only pointed me in the right direction but he wouldn’t allow me to buy the gasket sealer I wanted because he insisted it would never work with the type of gasket material my motor had.

    Turns out the hood had been replaced (even though I bought the truck brand new). He showed me how it had been painted. He said sometimes it happens when they ship them on a tractor trailer- someone should inform the dealership of that!

    Kyle literally saved my motor and my life. The level of expertise that was bestowed upon me by this gentleman is the same reason I go to church. He actually cared and you know; it’s hard to put a value on that.

    Invaluable expertise to say the least. I am in debt to this gentleman and because of that- I’m now strictly an Advanced Auto Parts guy for life.

    I can’t thank you enough Kyle. Somebody should recognize when customer service exceeds the boundaries of everyday transactions. This guy deserves a raise and some serious recognition for his level of expertise. I would’ve never gotten this type of service through AutoZone- they just do not have the knowledge and your company should be proud of that. It takes a lot to impress me. Kyle blew me away- and he did it with kindness and professionalism that I was beginning to fear no longer existed in this community of auto parts sales. It’s all about sales right? I beg to differ. It’s about caring and being honest. You need more than 5 stars for situations like this! Fantastic experience!

  19. Rated 1
    says:

    I was at Advance Auto Parts January 4th 2019 at 3:25 pm I walked in and asked for some 8 gauge wire so Jacob employee came we were looking for the wire he could not find nothing but 14 gauge so he said there was no 8 Gage I was about to go and I saw the 8 gauge and I said here it is some gauge he did not see it cuz he don’t know where it was. he called me a smart ass really loud and it was so embarrassing I told him I was going to report him and he said he don’t care he will give me his name I don’t think people like him is good for your business you can contact me if you like 850-525-4903 my name is Reginald Thompson I have a witness that was with me at my visit to Advance Auto Parts

  20. Rated 1
    says:

    I’d never been to a place where they sell faulty parts (damaged and torn) and they believe it’s okay for the customer not to get a refund when those items don’t work. I know this place is supposed to be like the black market, but that’s ridiculous. I could have just went to my main dealer and pay a little extra for my device to work efficiently.

    I never been to a place where the managers have their employees handle irate customers like myself instead of dealing with them personally, but yet they throw in bullsh@t comments to get their point across. Last time I’d checked, a manager is supposed to manage things, including customers.

    Thank you Advance Auto Parts, I’d learned my lesson. I will never come to your establishment again. I shouldn’t have been cheap and just went to my provider in the first place. I forgot with them, I’m paying for more than just cash, I’m paying for their CUSTOMER SERVICE.

  21. Rated 5
    says:

    My experience was absolutely pleasant! The cashier was very helpful n politely

  22. Rated 5
    says:

    Great experience at the location in Farragut, TN. Ben, a younger employee, gave great customer service.

  23. Rated 5
    says:

    Excellent customer service from your employee Sidney F store #09425
    On 11/18/18
    Gave extra service with my car. Made sure I was set with my car before I pulled out.

  24. Rated 1
    says:

    The manger was no help at all I had to call the customer service line for better understand on the par dont go to the rocky river rd location in Charlotte NC 28213

  25. Rated 1
    says:

    Rude and disrespectful manger I will recommend no one go to the rocky river rd location

  26. Rated 5
    says:

    Muy más lo de el survey. No deja hacer nada y no creo ni pueda participar….

  27. Rated 1
    says:

    hard to find survey!!

  28. Rated 5
    says:

    Manager at store 6316 excellent . I have been dealing with James Y for couple of years now. He is very professional , proud of his store 6316, conducts every transaction with customer in mind , stops what he doing within store to simple say hello , he excellent in directing his staff ,helping them if needed, James make sure U are happy with his staff , James goes the extra asking about family , friends, what going on in community . Thank U James

  29. Rated 1
    says:

    Starter did not work, get me one that does

  30. Rated 1
    says:

    Survey not working like your parts, my started did not work, so went to take it back. no box so no take backs, Well your Employes kept the box to send the core back. So i went to car quest. Also an Advance store. Sold me the wrong starter. Took it back and they also did not want to take it because….no box! They also kept the box.

  31. Rated 5
    says:

    Excellent !

  32. Rated 5
    says:

    Great service with expert help.

  33. Rated 5
    says:

    All costomer are very friendly and try to help with everything we need.
    Thank you for your help.

  34. Rated 5
    says:

    great service

  35. Rated 5
    says:

    I didn’t have a problem opening the link to the survey.

  36. Rated 1
    says:

    Can’t get to survey! Have tried a bunch of links. None take to the survey. Is this a scam or what?

  37. Rated 5
    says:

    Great service. good people

  38. Rated 1
    says:

    Purchased my oil and filter to do an oil change on my car. Halfway through and go to add the new oil when it turns out the 5qts I had bought had the seal broken and used motor oil in it. Thanks for checking your returns, I’m now stuck in my garage with no way to get to work in the morning.

  39. Rated 4
    says:

    Great service

  40. Rated 1
    says:

    I never did the correct survey, instructions very confusing

Survey Discussion