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Advance Auto Parts Customer Satisfaction Survey

Give your automobile a routine maintenance or install the replacement parts yourself. Advance Auto Parts surely can help you with that. How was the Team Member’s help when you visited the store? Let them know what you think about them by completing Advance Auto Parts Customer Satisfaction Survey and you will have a chance to win the quarterly prize of $2,500 in gas cards.

Advance Auto Parts Customer Satisfaction Survey Guide

  • You need to go to the survey page (See Reference Link 1) and complete this survey. Do not fill out the survey in the screenshots below
  • First, choose your preferred language from English and Spanish to take the survey

Advance Auto Parts Customer Satisfaction Survey

  • Enter the code found on your receipt

Advance Auto Parts Customer Satisfaction Survey

  • Answer questions based on your interaction with Advance Team Members on this visit to Advance Auto Parts

Advance Auto Parts Customer Satisfaction Survey

  • Enter your contact information to be entered into the sweepstakes to win free gas for a year and that concludes the survey

Advance Auto Parts Customer Satisfaction Survey

About Advance Auto Parts
Advance Auto Parts is the largest automotive replacements parts and accessories provider in North America. Currently Advance Auto Parts stores are based in 49 states, Puerto Rico, the Virgin Islands and Canada. The online store is also a shopping platform for do-it-yourselfers and professional installers.

Reference Links

  1. Advance Auto Parts Customer Satisfaction Survey Link: www.advanceautoparts.com/survey
  2. Advance Auto Parts Customer Satisfaction Survey Sweepstakes Official Rules
  3. Advance Auto Parts Customer Satisfaction Survey Winner Form
  4. Advance Auto Parts Official Website: shop.advanceautoparts.com

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Rating 4.0209votes

  1. Rated 1

    During this pandemic(COVID-19) reckless and total disregard for others exhibited by sales associate

    The state of NC has mandated masks. I asked the clerk where his mask was. His response: “In my pocket!” I again asked, “Why aren’t you wearing it?” His response was, “Because I can’t breath!”

    I work in healthcare so that was a lie by Shawn C (receipt name). It’s apparent that customers ARE NOT VALUED at store #6052. Why else would he have total disregard for my safety. This was my last visit to this establishment. There are two well established auto parts stores within a two block radius that I will using in the future regardless of their prices.

  2. Rated 1

    Very disappointed with my encounter with you all and the customer service rendered via my pick up person for my order. Unpleasant purchase experience, to say the least! I was sent a reminder this morning and when my pick up person got there to retrieve my order, she was first told there was no order for me and when she showed her order number in addition to her email notification, she was then told she would be refunded her money. Again, extremely underwhelmed with how things were handled! Terrible customer service. 4592 Jonesboro Road, Forest Park, GA 30297 definitely needs to do better!!!

  3. Rated 5

    Went to your Fairhope store today to get a part for our vehicle air conditioner. Mr Wriston was very patient and helpful with us. Would highly recommend him and this store.

  4. Rated 5

    Convenient location, friendly staff, good prices

  5. Rated 5

    Very great and friendly customer service and very helpful

  6. Rated 1

    I just had a nasty expierence with your merrick store he was RUDE & obnoxious.I WON’T BE USING YOUR STORES ANYMORE. I went to AUTO ZONE and got what i went for they treated me like a valued customer

  7. Rated 3

    Why do you advertise a survey that doesn’t exist? wastes time and destroys trust. Be transparent.

  8. Rated 5

    Great place to buy parts.

  9. Rated 4

    Wanted to do survey AND enter sweepstakes, but my purchase was on 1/8/20 and rules said # only good for 7 days. It’s past that already…

  10. Rated 5

    Donald was very helpful on Saturday 11/9/19. He went over and above to get my new wiperblades put on my car. He cleaned my windshield and put wiper fluid in my car. This was at the Greenwood,SC store on Route 72 Bypass

  11. Rated 4

    Was very helpful. I was only looking for oil but they let me know about the special they got right now so that I can get more oil and a filter. Thanks advance

  12. Rated 1

    There was tags saying the t6 oil was $19.99 so I get 5 jugs of it get up to pay n its 25 a jug so dead so we went back to look at the tags I was right but it still came up 25 so I dead no big deal I will put them back on the shelf n pay for a few things I had the guy was a ass from that point on I said thanks n sorry he didn’t say nothing. I guess I will b at auto zone for now on

  13. Rated 1

    Unable to enter sweepstakes. Website does not give me entry box for my code.
    197604 04001 9306

  14. Rated 5

    str# 09401 Mulberry,fl.10/09/19 20.04 I bought some RAIN X silicon windshield wipers at this store. The service here was excellent! Both employees helped me find the right kind of wipers.I believe the guy at the register was Alberto T. because that is the name on my receipt. The other guy who installed the wipers I believe was Marcos. He introduced himself, but I apologize if I got his name wrong, because my memory is not what it used to be. Both gentlemen immediately asked me if I needed help the minute I walked in the store.You’re very fortunate to have employees like this working for you! Thanks, Mike!

  15. Rated 1

    went to queensbury ny store, not happy they awnsered phone 3 times before helping me in line, very wrong customer help. never going there again. Rude girls.

  16. Rated 5


  17. Rated 5

    Needed a capless funnel for my 2018 F150 truck. Associate helped me me locate the right one. Appreciated that!

  18. Rated 5

    Store in Murrells Inlet SC very helpful. it is a great shopping experience.

  19. Rated 1

    Needed new battery, car just made it to store #06212 @7:30pm. Staff checked my battery. Indicated that my car battery is bad, told me they can sell me a battery. However can not put it in my car “until tomorrow”. After telling “James D”. That my car will not start, he said he could give me a jump, but it’s only 2 of them in the store and for safety reasons he could not put the battery in. I purchased the battery and waited for help. Worst customer I have ever experienced :(

  20. Rated 5

    The Manager at the Pickens SC branch was awesome. Helped me find exactly what I needed. Advance has me business for now on.

  21. Rated 5

    The service was great my code is 537602020879224 for the free

  22. Rated 5

    The service was great

  23. Rated 5

    I could not get into the survey for one year free gas. Please enter me in for the drawing. Code:639102 08967 9223. Thank you

  24. Rated 1

    Biggest joke ever. Will not take your code or anything else

  25. Rated 5

    I’d ike to enter the sweepstakes 8436251596 my phone.number. the code to the survey 693304012409214

  26. Rated 5

    The Advance Auto on Hendersonville Rd in Ashville, NC had excellent service. The manager, Casey Jo was especially knowledgeable and helpfull.

  27. Rated 5

    Survey and win free gas is so not working it was a joke right but still shop advance even if you ant got survey and free gas

  28. Rated 5

    Carl B. changed my entire impression of store # 09593 1131 45th Street Mangonia Park, Florida 33407. I came before to have a battery checked that I previously brought from that store, the older guy that helped me acted like he didn’t want to work & assured me that my battery was fine & the people who told me something was wrong with it only was doing it for commission. Well after work one morning in a total different city my car wouldn’t crank at a gas station, I had to wait on AAA who told me it was my battery that I’ve only had a year at this time. When I returned Carl B. Helped me & my friend out. He took really good care of me. I appreciate him. He did his job & didn’t make any excuses.

  29. Rated 1

    Walk in to an advance auto parts store on perin beitel in San antonio tx. Looking for battery you’ll had one for 145.00. Told manager that pep boys had a battery cheaper. Manager did not offer anything to try to keep me in the store and get my business. As a diy customer I would not let anyone leave my store with out an offer. If u would like to contact me. Phone number is 956-325-4655 thank u

  30. Rated 5

    Great service. All parts were in stock and available. Keep up the great work?

  31. Rated 5

    Gotta love em. Never go to any other parts store because advance is the shit!!

  32. Rated 5

    We love our sales guy he really knows his REAL auto mechanicing. All of it.and if not sure,
    He research’s it for you rather than fake or bs thru it to make ADD ON sales..he’s very real n has actual worked on vehicals.. complete with a boo boo on his knuckle.. awesomeness

  33. Rated 1

    I bought a trailer hitch receiver that dropped down 6 inches from Advance in Kernersville, N.C. I installed the ball on it and slid into my hitch, It did not drop far enough and I had to lift my trailer to connect. This was the lowest one that they had. I found another one at a local hardware store that dropped 8 inches that worked for my needs. I did not get back to Advance to return unit a week later and they would not take it back because I had installed a ball on it and scratched the paint on it. They told me that it could not be resold for that reason. the one that I bought from the hardware store was scratched and did not stop me from purchasing it. After all it is a piece of steel and as soon as you put it in your receiver its going to scratch it. You could learn something about customer service, I have always shopped at Advance before other auto stores, but I have never had to return anything. I will never shop at your stores again.

  34. Rated 5

    I’ve been having some concerns with my 2013 6.2l V8 motor. I frequently shop between AutoZone and Advanced Auto Parts and I’ve always believed Advanced Auto Parts to be a step ahead- but never had any reasoning to justify it until now.

    I went into the Newark NY store this evening and met a gentleman by the name of Kyle who I spoke to on the phone about some spark plugs and head gasket information. I insisted that my motor was a 6.2l V8 because that was how it was sold to me at the dealer- and the sticker under the hood confirmed that as well as the dealer info.

    Kyle took one glance at my motor and informed me it was indeed a 5.0 liter. So apparently the salesperson at the dealership misdirected me into buying it as a different motor. I purchased the truck for my fiancé at the time so I never really questioned it.

    Kyle not only pointed me in the right direction but he wouldn’t allow me to buy the gasket sealer I wanted because he insisted it would never work with the type of gasket material my motor had.

    Turns out the hood had been replaced (even though I bought the truck brand new). He showed me how it had been painted. He said sometimes it happens when they ship them on a tractor trailer- someone should inform the dealership of that!

    Kyle literally saved my motor and my life. The level of expertise that was bestowed upon me by this gentleman is the same reason I go to church. He actually cared and you know; it’s hard to put a value on that.

    Invaluable expertise to say the least. I am in debt to this gentleman and because of that- I’m now strictly an Advanced Auto Parts guy for life.

    I can’t thank you enough Kyle. Somebody should recognize when customer service exceeds the boundaries of everyday transactions. This guy deserves a raise and some serious recognition for his level of expertise. I would’ve never gotten this type of service through AutoZone- they just do not have the knowledge and your company should be proud of that. It takes a lot to impress me. Kyle blew me away- and he did it with kindness and professionalism that I was beginning to fear no longer existed in this community of auto parts sales. It’s all about sales right? I beg to differ. It’s about caring and being honest. You need more than 5 stars for situations like this! Fantastic experience!

  35. Rated 1

    I was at Advance Auto Parts January 4th 2019 at 3:25 pm I walked in and asked for some 8 gauge wire so Jacob employee came we were looking for the wire he could not find nothing but 14 gauge so he said there was no 8 Gage I was about to go and I saw the 8 gauge and I said here it is some gauge he did not see it cuz he don’t know where it was. he called me a smart ass really loud and it was so embarrassing I told him I was going to report him and he said he don’t care he will give me his name I don’t think people like him is good for your business you can contact me if you like 850-525-4903 my name is Reginald Thompson I have a witness that was with me at my visit to Advance Auto Parts

  36. Rated 1

    I’d never been to a place where they sell faulty parts (damaged and torn) and they believe it’s okay for the customer not to get a refund when those items don’t work. I know this place is supposed to be like the black market, but that’s ridiculous. I could have just went to my main dealer and pay a little extra for my device to work efficiently.

    I never been to a place where the managers have their employees handle irate customers like myself instead of dealing with them personally, but yet they throw in bullsh@t comments to get their point across. Last time I’d checked, a manager is supposed to manage things, including customers.

    Thank you Advance Auto Parts, I’d learned my lesson. I will never come to your establishment again. I shouldn’t have been cheap and just went to my provider in the first place. I forgot with them, I’m paying for more than just cash, I’m paying for their CUSTOMER SERVICE.

  37. Rated 5

    My experience was absolutely pleasant! The cashier was very helpful n politely

  38. Rated 5

    Great experience at the location in Farragut, TN. Ben, a younger employee, gave great customer service.

  39. Rated 5

    Excellent customer service from your employee Sidney F store #09425
    On 11/18/18
    Gave extra service with my car. Made sure I was set with my car before I pulled out.

  40. Rated 1

    The manger was no help at all I had to call the customer service line for better understand on the par dont go to the rocky river rd location in Charlotte NC 28213

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