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Advance Auto Parts Customer Satisfaction Survey

Give your automobile a routine maintenance or install the replacement parts yourself. Advance Auto Parts surely can help you with that. How was the Team Member’s help when you visited the store? Let them know what you think about them by completing Advance Auto Parts Customer Satisfaction Survey and you will have a chance to win the quarterly prize of $2,500 in gas cards.

Advance Auto Parts Customer Satisfaction Survey Guide

  • You need to go to the survey page (See Reference Link 1) and complete this survey. Do not fill out the survey in the screenshots below
  • First, choose your preferred language from English and Spanish to take the survey

Advance Auto Parts Customer Satisfaction Survey

  • Enter the code found on your receipt

Advance Auto Parts Customer Satisfaction Survey

  • Answer questions based on your interaction with Advance Team Members on this visit to Advance Auto Parts

Advance Auto Parts Customer Satisfaction Survey

  • Enter your contact information to be entered into the sweepstakes to win free gas for a year and that concludes the survey

Advance Auto Parts Customer Satisfaction Survey

About Advance Auto Parts
Advance Auto Parts is the largest automotive replacements parts and accessories provider in North America. Currently Advance Auto Parts stores are based in 49 states, Puerto Rico, the Virgin Islands and Canada. The online store is also a shopping platform for do-it-yourselfers and professional installers.

Reference Links

  1. Advance Auto Parts Customer Satisfaction Survey Link: www.advanceautoparts.com/survey
  2. Advance Auto Parts Customer Satisfaction Survey Sweepstakes Official Rules
  3. Advance Auto Parts Customer Satisfaction Survey Winner Form
  4. Advance Auto Parts Official Website: shop.advanceautoparts.com

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Rating 4.1175votes

  1. Rated 1
    says:

    I was at Advance Auto Parts January 4th 2019 at 3:25 pm I walked in and asked for some 8 gauge wire so Jacob employee came we were looking for the wire he could not find nothing but 14 gauge so he said there was no 8 Gage I was about to go and I saw the 8 gauge and I said here it is some gauge he did not see it cuz he don’t know where it was. he called me a smart ass really loud and it was so embarrassing I told him I was going to report him and he said he don’t care he will give me his name I don’t think people like him is good for your business you can contact me if you like 850-525-4903 my name is Reginald Thompson I have a witness that was with me at my visit to Advance Auto Parts

  2. Rated 1
    says:

    I’d never been to a place where they sell faulty parts (damaged and torn) and they believe it’s okay for the customer not to get a refund when those items don’t work. I know this place is supposed to be like the black market, but that’s ridiculous. I could have just went to my main dealer and pay a little extra for my device to work efficiently.

    I never been to a place where the managers have their employees handle irate customers like myself instead of dealing with them personally, but yet they throw in bullsh@t comments to get their point across. Last time I’d checked, a manager is supposed to manage things, including customers.

    Thank you Advance Auto Parts, I’d learned my lesson. I will never come to your establishment again. I shouldn’t have been cheap and just went to my provider in the first place. I forgot with them, I’m paying for more than just cash, I’m paying for their CUSTOMER SERVICE.

  3. Rated 5
    says:

    My experience was absolutely pleasant! The cashier was very helpful n politely

  4. Rated 5
    says:

    Great experience at the location in Farragut, TN. Ben, a younger employee, gave great customer service.

  5. Rated 5
    says:

    Excellent customer service from your employee Sidney F store #09425
    On 11/18/18
    Gave extra service with my car. Made sure I was set with my car before I pulled out.

  6. Rated 1
    says:

    The manger was no help at all I had to call the customer service line for better understand on the par dont go to the rocky river rd location in Charlotte NC 28213

  7. Rated 1
    says:

    Rude and disrespectful manger I will recommend no one go to the rocky river rd location

  8. Rated 5
    says:

    Muy más lo de el survey. No deja hacer nada y no creo ni pueda participar….

  9. Rated 1
    says:

    hard to find survey!!

  10. Rated 5
    says:

    Manager at store 6316 excellent . I have been dealing with James Y for couple of years now. He is very professional , proud of his store 6316, conducts every transaction with customer in mind , stops what he doing within store to simple say hello , he excellent in directing his staff ,helping them if needed, James make sure U are happy with his staff , James goes the extra asking about family , friends, what going on in community . Thank U James

  11. Rated 1
    says:

    Starter did not work, get me one that does

  12. Rated 1
    says:

    Survey not working like your parts, my started did not work, so went to take it back. no box so no take backs, Well your Employes kept the box to send the core back. So i went to car quest. Also an Advance store. Sold me the wrong starter. Took it back and they also did not want to take it because….no box! They also kept the box.

  13. Rated 5
    says:

    Excellent !

  14. Rated 5
    says:

    Great service with expert help.

  15. Rated 5
    says:

    All costomer are very friendly and try to help with everything we need.
    Thank you for your help.

  16. Rated 5
    says:

    great service

  17. Rated 5
    says:

    I didn’t have a problem opening the link to the survey.

  18. Rated 1
    says:

    Can’t get to survey! Have tried a bunch of links. None take to the survey. Is this a scam or what?

  19. Rated 5
    says:

    Great service. good people

  20. Rated 1
    says:

    Purchased my oil and filter to do an oil change on my car. Halfway through and go to add the new oil when it turns out the 5qts I had bought had the seal broken and used motor oil in it. Thanks for checking your returns, I’m now stuck in my garage with no way to get to work in the morning.

  21. Rated 4
    says:

    Great service

  22. Rated 1
    says:

    I never did the correct survey, instructions very confusing

  23. Rated 4
    says:

    Great services

  24. Rated 5
    says:

    I love the store the people give me great feedback and I will be back again

  25. Rated 5
    says:

    Pembroke

  26. Rated 4
    says:

    The staff was very helpful and knowledgeable

  27. Rated 5
    says:

    The staff were very kind and helped me find the tool that I needed.

  28. Rated 1
    says:

    How come I can’t get to the real survey.This is nothing but a scam.

  29. Rated 5
    says:

    That was a great visit at advance today they have friendly people.

  30. Rated 5
    says:

    survery not WORKING,,,,NOT HAPPY…. BUT HAMDEN GUYS WERE SO GREAT…RYAN W.. AND STORE MANAGER THOMAS!!!!!! VERY HELPFUL! CODE 441604025348203 SEND ME THE SURVY .. THNX SO MUCH

  31. Rated 1
    says:

    I tried to enter the survey to register to win free gas for a year but the website is not allowing me access or you have taken the survey down!

  32. Rated 5
    says:

    Great service

  33. Rated 5
    says:

    Great costumer service and friendly staff lady new what she was talking about and found out my part was cheaper here than regular autozone

  34. Rated 5
    says:

    I’m always satisfied on my visits

  35. Rated 1
    says:

    This is not an easy site to follow. Perhaps because they want you to mistakenly fill out other surveys. I wanted to post a good comment on advance auto parts but i do not know if that is what i am doing or am i commenting on readsurvey

  36. Rated 5
    says:

    Service gud help gud the workers was respectable AND FAST SERVICE

  37. Rated 5
    says:

    My experience was quick and easy as I needed a part I couldn’t find and Anthony R helped me out to find it right away.

  38. Rated 5
    says:

    Great friendly service staff at store #09121 5605 E. Rite Rd Theodore Alabama 36582 . It’s always a pleasure to do business with them . My code 912102 01726 8168 .

  39. Rated 5
    says:

    Great shopping experience

  40. Rated 1
    says:

    I have never been so mad in a store as I was about 1/2 hour ago in Advance Auto Parts. This store is in West Ashley, SC & is on Ashley River Road. I pulled up & two women were outside going to smoke a cigarette. One woman for sure was an employee,both wearing black shirts, but I couldn’t see a logo on the other woman shirt. Then another employee (a man) came out. So I go in & there isn’t anybody to help me because they’re all outside. I am a woman & I not sure where to look for what I needed. I say “hello can I get some help” nobody at all in the store!!! I start to go outside & get one of these people when the man peeked his head in. I said” can I get some help please?” I don’t think he could move any slower, & by this time I’m already mad. I’m looking for lawn mower oil & he says it’s over there on that isle. I say ” can you show me?” Then I’m walking out & the two women are still standing there & now a man who is drinking one of those large cans of beer. Huh!! No wonder I couldn’t get any help, it’s a party outside of Advance Auto. What a bunch of crap!!! I will never go to that store again. And believe me I will tell everybody I know. Those people should all be fired.

Survey Discussion