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Toys”R”Us Guest Feedback Survey

What did you think about your last shopping experience during your most recent visit to Toys”R”Us? Were there some details Toys”R”Us missed which led to its failure of making you feel better? This is an opportunity to directly tell them what you thought about the store you visited. Your feedback will be rewarded with a chance to receive a CA$500 gift card.

Toys”R”Us Guest Feedback Survey Guide

  • You can only take the survey at the survey site (Reference Link 1). Do not fill the survey questions in the following blank.
  • Before you take the survey, make a choice of language preference to proceed.

Toys"R"Us Guest Feedback Survey

  • Give your shopping information in detail, including transaction ID, store ID, register ID from your register receipt.

Toys"R"Us Guest Feedback Survey

  • Rate the environment and the displays of the store in detail.

Toys"R"Us Guest Feedback Survey

  • Rate your overall satisfaction based on your most recent shopping experience.

Toys"R"Us Guest Feedback Survey

  • Describe your shopping experience in terms of the degree of difficulty in finding the merchandise you were looking for.

Toys"R"Us Guest Feedback Survey

  • Before finishing the survey, share your habits of reading the Toys”R”Us flyer and visiting the toysrus.ca website or mobile site.

Toys"R"Us Guest Feedback Survey

About Toys”R”Us
Founded in 1978, Toys”R”Us is an American public company dedicated to providing superior toy and baby products. Its strong portfolio of e-commerce sites makes it possible for its customers to enjoy brilliant online and offline shopping experience. With its mission of bringing toy into the lives of its customers, Toys”R”Us makes high safety standards for its products.

Reference Links

  1. Toys”R”Us Guest Feedback Survey Link: toysrus.ca/survey
  2. Toys”R”Us Guest Feedback Survey Sweepstakes Official Rules
  3. Toys”R”Us Listens Official Site: www.toysrus.com

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YOUR RATING
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Rating 4.5185votes

  1. Rated 5
    says:

    Great service today & always

  2. Rated 5
    says:

    This gentalman I believe his name was sal he was very helpful to me and my friend.the cashier number was 2272010, Date 1/11/18, & was Time 3:29

  3. Rated 5
    says:

    Very organized store and clean and amazing customer service!

  4. Rated 5
    says:

    a

  5. Rated 5
    says:

    I just want to say a special thank to Allison @ store # 6444. She was phenomenal in helping me get an order shipped to my sister in law who lives in Indiana and was expecting her first baby. The order was placed on 11/26/2017. There was difficulty with the system, but she was very calm and patient and responded to all our requests. The day before I called the helpline and got connected to someone really hopeless. Allison just made up for that experience and from all of us from our family – I just want to say a special thank you!

  6. Rated 2
    says:

    At store 8715 117 ave The young lady at service name Jennifer Was really unprofessional didn’t know how to talk to her peers she think she knows everything she has a smart mouth and she mumbles under her breath

  7. Rated 5
    says:

    Realy nice .

  8. Rated 4
    says:

    Average experience

  9. Rated 5
    says:

    Exelente atencion

  10. Rated 5
    says:

    Love customer service !!

  11. Rated 5
    says:

    Muy buena atencion

  12. Rated 4
    says:

    Grand daughter found a Baby Alive it pooped out what she fed it…she was so happy. Under $20…that’s my bargain gift.

  13. Rated 5
    says:

    I bought multiple gifts at different times and it was quick! My family was trying to buy gifts for Christmas while everyone was in the store!

  14. Rated 5
    says:

    Best customer service this season!!! Love the instagram posting to let us know what is there so we dont wait in line for something thats not there. Such wonderful service with a smile even at 6 in the morning from Manny and Melinda! Great duo team! Made my day and soon to be my daughters Christmas! Thank you for all your help :)

  15. Rated 4
    says:

    A child’s dream store!!! Toys! Toys! Toys! Everywhere you look. It’s a little overwhelming and every time I go to toys are us I end up shopping for at least four hours. I literally have to talk to myself and say I need to leave

  16. Rated 3
    says:

    I absolutely love the Lynncburg Va store!!! The staff is always friendly and available for help…i am a little irriated about fillinf out the survey….1st it took me 30mins to figure out how to get to the survey and once i do…my province wasnt listed therefore i couldnt fill out survey…what a waste of an hour!

  17. Rated 5
    says:

    miranda and.bruce at store #6361 were awesome and.went above and beyond!

  18. Rated 5
    says:

    Found pretty much what I needed

  19. Rated 5
    says:

    i love the endless earnings for baby registry. 10% is adding up fast!

  20. Rated 2
    says:

    Not happy that I went to pick up my layaways and I paid $25.00 for assembly and one of the things I bought 3weeks ago was not assembled

  21. Rated 5
    says:

    Claire at the North Attleboro, Ma Store #7524 provided me with amazing customer service! She was able to find a toy for me and has totally made my daughters Christmas! Thank you Claire!!!

  22. Rated 5
    says:

    Store Manager at #5603 My Orozo was very professional and took time to locate an item I was looking for. I really appreciate people like him in charge of such a busy store. Thank you!

  23. Rated 5
    says:

    Every good

  24. Rated 5
    says:

    Excellent customer service

  25. Rated 5
    says:

    EXCELLENT CUSTOMER SERVICE AND FOUND EXACTLY WHAT I WAS LOOKING FOR

  26. Rated 5
    says:

    I visited your exton Pa store thanksgiving night and the cashier Lanayna was amazing. We spent about 20 mins w her at 10:30 at night and she was friendly, funny and helpful!! Her manager was a rock star, helping us with our crazy questions. Thank you ladies!!!

  27. Rated 5
    says:

    Store 7831 best store every

  28. Rated 5
    says:

    Miliena was amazing best customer service ever !!!!

  29. Rated 5
    says:

    I love the layaway program!

  30. Rated 5
    says:

    I was hunting everywhere for a Vampirina Scare B&B House. I happened to stop in at Toys R Us on Glenway Avenue in Cincinnati, OH (Store #8929) to see if they had one. I found a lady with 2 in her cart and none were left on the shelf. I was so disappointed because my Granddaughter wants one so badly. I asked Theresa (cashier 1065310) for her help. Theresa took the time to look and found one in the stockroom. She even price-matched the online price for me. I literally gave her a huge HUG! Theresa SAVED Christmas for me! What a fantastic experience today!

  31. Rated 1
    says:

    I am BEYOND irate. I made an online purchase on the 11/17 I received a text stating my card had been debited the total of my purchase.I Received an email the next day stating my order had been cancelled due to unavailability of the product and its states you will not be charged for the product until it ships. So I call they tell me I will receive my refund in 5-7 business days.. 7th day I call back then they tell me I have already been refunded to call my bank. I call my bank, the only activity they have from Toyrus is the purchase no refund.. Call back said they would escalate my issue for a second time and I would hear a call within 24 hours… Well guess what its the 29th and still no refund or answers.. Iv never in my life dealt with such incompetent people.

  32. Rated 5
    says:

    Everyone was so nice and helpful love this store

  33. Rated 5
    says:

    Went to do Xmas shopping today at Colliers Wood branch was greeted by Sam the manger on the door extremely friendly had a chat about what I needed so helpful then I had the pleasure of meeting Danielle m well what can I say these too lady’s what a credit to your store the customer service I received today is actually the best I have had in a store an absolute credit to your company carry on doing what your doing lady’s 1 very happy customer

  34. Rated 4
    says:

    Bought Christmas for our grandchildren today!

  35. Rated 1
    says:

    I had went to the Toys R Us near me I went to price match an item I was getting my son for Christmas and was told that they do not price match through out the Holiday season. but I read the fine print and it does not say anything about them not price matching trough out the holiday. This Toys R Us lost my sale due to only $20.00 when I had just spent $265.00 with them on black Friday. this is ridiculous. The employee there was not very friendly or helpful this is bad for business as far as the manager he wasn’t any help either.

  36. Rated 2
    says:

    We bought a dress and a gift bag & the employee asked if we wanted a bag?? He wasn’t very friendly. I then went to complete a survey & the DAY AFTER we purchased the item it said the access code was already used??!! How??!! Not impressed overall.

  37. Rated 5
    says:

    Had what we wanted and super helpful.

  38. Rated 5
    says:

    Super great services happy with the staff in Pembroke Pines Fl Black Friday super discounts and best service

  39. Rated 5
    says:

    I had great time at the store in fayetteville NC Tonight I had the best cashier she very helpful and knowledgeable to everything I wanted to no I only spend a couple dollars but she asked me to apply for a credit card I didn’t have time but I’ll be back I just wanted her to know she was great she signed me up for the rewards card only thing I had time for she was great her name was sia she said she needed a 10. So I hope she gets it it is welled desvered 2263472

  40. Rated 5
    says:

    I forgot to say her cashier was 2263472…she was great I didn’t really catch her name but she showed me on my paper work her number and also told me her name but I couldn’t say it again if you asked me but she was great person

Survey Discussion