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Toys”R”Us Guest Feedback Survey

What did you think about your last shopping experience during your most recent visit to Toys”R”Us? Were there some details Toys”R”Us missed which led to its failure of making you feel better? This is an opportunity to directly tell them what you thought about the store you visited. Your feedback will be rewarded with a chance to receive a CA$500 gift card.

Toys”R”Us Guest Feedback Survey Guide

  • You can only take the survey at the survey site (Reference Link 1). Do not fill the survey questions in the following blank.
  • Before you take the survey, make a choice of language preference to proceed.

Toys"R"Us Guest Feedback Survey

  • Give your shopping information in detail, including transaction ID, store ID, register ID from your register receipt.

Toys"R"Us Guest Feedback Survey

  • Rate the environment and the displays of the store in detail.

Toys"R"Us Guest Feedback Survey

  • Rate your overall satisfaction based on your most recent shopping experience.

Toys"R"Us Guest Feedback Survey

  • Describe your shopping experience in terms of the degree of difficulty in finding the merchandise you were looking for.

Toys"R"Us Guest Feedback Survey

  • Before finishing the survey, share your habits of reading the Toys”R”Us flyer and visiting the toysrus.ca website or mobile site.

Toys"R"Us Guest Feedback Survey

About Toys”R”Us
Founded in 1978, Toys”R”Us is an American public company dedicated to providing superior toy and baby products. Its strong portfolio of e-commerce sites makes it possible for its customers to enjoy brilliant online and offline shopping experience. With its mission of bringing toy into the lives of its customers, Toys”R”Us makes high safety standards for its products.

Reference Links

  1. Toys”R”Us Guest Feedback Survey Link: toysrus.ca/survey
  2. Toys”R”Us Guest Feedback Survey Sweepstakes Official Rules
  3. Toys”R”Us Listens Official Site: www.toysrus.com

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Rating 4.6123votes

  1. Rated 5
    says:

    Good Store, some toys and clots are chip, and some expensive,but the cuality is very good,

  2. Rated 1
    says:

    In store purchases are fine. Prices are high though. BUT ONLINE ORDERS ARE HORRIBLE!! My last order i was changed ALMOST double and for a month haven’t gotten a refund and keep getting told give you’ll be refunded in 3 to 5 business days.

  3. Rated 5
    says:

    Great item

  4. Rated 5
    says:

    We visited toys r us yesterday and we loved it same Walmart toys same price but even better more unique toys. I wish I’d went there why bere

  5. Rated 5
    says:

    To whom it may concern
    I have nothing but good to speak about my experience in any toy’r’us location I decide to purchase items. The staff if very helpful and knowledgeable of their products.

  6. Rated 5
    says:

    Denise store manager was very helpful.

  7. Rated 5
    says:

    Always great service and friendly staff

  8. Rated 3
    says:

    I had a very good store experience however I cannot fill out the reader feedback call contest because it will only give me Canadian provinces to choose from. Not American stores!!!

  9. Rated 5
    says:

    Was fast and helpful

  10. Rated 5
    says:

    What wonderful customer service at toys r us.. The prices were reasonable and everything was set up nice and clean.

  11. Rated 5
    says:

    The rewardsrus is an awesome savings program!

  12. Rated 5
    says:

    I was very pleased with the help I received from Tina in the Salem nh store !!! She was awesome but I’m having a hard time filling this questionnaire out .. Not user friendly .. Did not know province and could not continue. Tina was knowledgeable, helpful and patient . Thank you Tina!!rating 5

  13. Rated 5
    says:

    I WENT TO THE POUGHKEEPSIE NEW YORK , TOYRUS , TO COMPLAIN ABOUT BROKEN PIECES IN TH JOURNEY GIRL WOODEN BEDROOM SET . THE YOUNG LADY BEHIND THE SERVICE COUNTER, HER NAME WAS DANIELLE, SHE CALMED ME DOWN AND HANDLED THE SITUATION . SHE WAS VERY PROFESSIONAL AND COURTEOUS THE WHOLE TIME . SHE MADE A PLEASURE TO SHOP HER . THANK YOU , DANIELLE…

  14. Rated 4
    says:

    There are very friendly workers, the place is clean. And the worker Ms Caren was very helpful.

  15. Rated 5
    says:

    I went in to Exchange one item. I had two knowledgeable and friendly workers waiting on me Matthew and Caitlkr. They went out of there way to make my visit most pleasurable. And that’s why i stay loyal to Toys R Us. You can’t beat the service.

  16. Rated 5
    says:

    We found everything we were looking for in the store is very clean in the prices are OK

  17. Rated 5
    says:

    Always have a good experience at the local store. The check out line was starting to build and other employee’s that were on the floor jumped on the registers and helped take care of the customers. That’s what you call team work.

  18. Rated 5
    says:

    Great experience

  19. Rated 5
    says:

    I’ve always loved coming to Toy’s R Us since I was a kid and my son when he was a kid he’s older now A great place to shop for our collectables Just awesome

  20. Rated 2
    says:

    The store in Massapequa, NY is in terrible shape from a customer service perspective. I bring a tag to the cashier for a stroller and says “well our system is down” while she was also holding a conversation on her cell phone. After we insisted on purchasing the item someone else was able to show this cashier the system really wasn’t down and was able to locate the item we wanted. Then we go to pay With a gift card and the cashier once again says “our system is down”. So basically I was told that my credit card was perfectly acceptable, but not my gift card. What kind of a joke is this store running? I was more than thankful the cashier decided to end her cell phone conversation in order to finally help me, the customer.

  21. Rated 5
    says:

    My store is in Anderson South Carolina. I had the best experience today and needed to tell someone, my cashier treated me like no other. Helped me, cared to hear my rambling story, had the best manners and greeted me like he knew me. He had a pumpkin sticker on his headset that my daughter loved.Made us feel welcomed there. Thank you cashier Stuart. We will definitely be back.

  22. Rated 5
    says:

    Toys R Us is a great place to buy to toys there toys are strong and amazing it’s the best place to buy awesome and amazing toys Toys R Us is the best place on earth

  23. Rated 5
    says:

    I love shopping at toy r us everyone is so nice

  24. Rated 5
    says:

    I had a great experience at the Waco, Texas store. They had a wide variety of items to choose from, everyone was very helpful. Store was clean and prices were affordable!

  25. Rated 5
    says:

    i love toysrus because every reason

  26. Rated 1
    says:

    They didn’t have the kitchen set that I checked online and wanted and when I finally found one that my daughter would accept it took 20 minutes in line waiting and then another 20 outside waiting for the kitchen

  27. Rated 5
    says:

    I was at your store in montgomeryville pa I believe your cashiers name was Clara I could be wrong her Id is 1714832 she was phenomenal, a1 service. She deserves a promotion for going above and beyond normal customer service. Definitely want to come back again and again to this lady!! She was so helpful, patient and kind. Please give her the recognition she deserves!

  28. Rated 5
    says:

    Can all way find a go buy

  29. Rated 5
    says:

    I love taking my grandchildren to your store (7513) there always helpful . Rate 5

  30. Rated 5
    says:

    I love ToysRus, i always shop there for all of my child’s toys and books. I love their layaway, and the workers are always very nice.

  31. Rated 5
    says:

    Great job

  32. Rated 5
    says:

    Yoys r us has awesome customer service

  33. Rated 5
    says:

    It was our first time shopping at ToysRus and they treated us kindly and with respect.

  34. Rated 3
    says:

    Much better than Walmart.

  35. Rated 1
    says:

    I went to store 7047 (Austin) this morning (8/23) and it was the trashiest store I’ve ever visited. I couldn’t find any employee to help me find what I was looking for. I decided to find another store to make my purchases at. When I expressed my concerns to the young lady at customer service (no name tag), she was very rude as was the store manager ( assuming because she wore a long sleeve button shirt). Will continue to shop at the other location.

  36. Rated 5
    says:

    I love toysrus it is my favorite store i applied because I want things for Christmas my mom lost her job

  37. Rated 3
    says:

    Service was ok there was a nice lady always greeting people, I just wish that the other staff or others employed should stop to help us. store -8336

  38. Rated 5
    says:

    It’s was ok serves this if coming from a kid lol

  39. Rated 5
    says:

    Good toy

  40. Rated 1
    says:

    Why is there never anyone on the sales floor to help anyone at your store in Mills Basin. There when it’s time to check out one register open, but yet there’s like twenty machines!!!! I’m not understanding this at all what’s the point of being open if you’re not going to have employees to help anyone.

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