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Toys”R”Us Guest Feedback Survey

What did you think about your last shopping experience during your most recent visit to Toys”R”Us? Were there some details Toys”R”Us missed which led to its failure of making you feel better? This is an opportunity to directly tell them what you thought about the store you visited. Your feedback will be rewarded with a chance to receive a CA$500 gift card.

Toys”R”Us Guest Feedback Survey Guide

  • You can only take the survey at the survey site (Reference Link 1). Do not fill the survey questions in the following blank.
  • Before you take the survey, make a choice of language preference to proceed.

Toys"R"Us Guest Feedback Survey

  • Give your shopping information in detail, including transaction ID, store ID, register ID from your register receipt.

Toys"R"Us Guest Feedback Survey

  • Rate the environment and the displays of the store in detail.

Toys"R"Us Guest Feedback Survey

  • Rate your overall satisfaction based on your most recent shopping experience.

Toys"R"Us Guest Feedback Survey

  • Describe your shopping experience in terms of the degree of difficulty in finding the merchandise you were looking for.

Toys"R"Us Guest Feedback Survey

  • Before finishing the survey, share your habits of reading the Toys”R”Us flyer and visiting the toysrus.ca website or mobile site.

Toys"R"Us Guest Feedback Survey

About Toys”R”Us
Founded in 1978, Toys”R”Us is an American public company dedicated to providing superior toy and baby products. Its strong portfolio of e-commerce sites makes it possible for its customers to enjoy brilliant online and offline shopping experience. With its mission of bringing toy into the lives of its customers, Toys”R”Us makes high safety standards for its products.

Reference Links

  1. Toys”R”Us Guest Feedback Survey Link: toysrus.ca/survey
  2. Toys”R”Us Guest Feedback Survey Sweepstakes Official Rules
  3. Toys”R”Us Listens Official Site: www.toysrus.com

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YOUR RATING
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Rating 4.5214votes

  1. Rated 1
    says:

    Very poor customer service at toys r us.. if there is zero star I would rate it…I kept waiting for half an hour to return an item and buy something else, and they couldn’t serve me because there was one staff only serving everything..she didn’t do proper action and call for extra staffing to solve the problem.

  2. Rated 1
    says:

    I brought her 1st LEGO set today at toysrus today ! We got home and open the box and the box was already open before half of the parts was missing out the box , I call the store they told me all sale was final not I have a box of LEGO that I paid 33.23 for and it’s nothing I can do with them !!

  3. Rated 5
    says:

    Thank you Amazing Shopping Servic I have shop today 172.09 and so many clothes for my 2 two kids so nice I m a happy thanks

  4. Rated 5
    says:

    Me encanta

  5. Rated 5
    says:

    Friendly staff.

  6. Rated 5
    says:

    Los feliz store are very helpful management great!!

  7. Rated 5
    says:

    I have a very good customer experience there I would highly recommend going there and I will be returning in the near future. Tina to her time and helped figure out the best deal when it came to ordering something online. And Rita at check out was nice as well. They both had a smile on their faces and were happy to help me and answer all my questions.

  8. Rated 5
    says:

    Enjoying shopping at your store for my eight kids and my grandkids as well too

  9. Rated 4
    says:

    It was clean and fast service

  10. Rated 2
    says:

    There were 8 customers in line to check out one register but several employees hanging out at service desk

  11. Rated 5
    says:

    Excellent service

  12. Rated 5
    says:

    Brian Brian was amazing

  13. Rated 5
    says:

    Mr Jeff who work at Roseville,Ca was a very polite, friendly and very reliable of what you need. I am looking forward to shop more at this store. Thank you for your service.

  14. Rated 5
    says:

    Bought a screen glas protectorfor a nintendo switch. Fits perfect. I got the 2 year warenty for 5.99. Great deal. Kids tend to drop things and screens these days break easy. Soo good investment.

  15. Rated 5
    says:

    Leonna from store #8822 was helpful and found the perfect toy for my 5 year old !

  16. Rated 5
    says:

    Love this store

  17. Rated 5
    says:

    Matt Bailey assisted me magnificently in my pursuit for my nephews birthday presents, and did it with a smile regardless my specific demands

  18. Rated 5
    says:

    Had a fun time at toys r us so many toys to pick from finally got my cabbage pal doll after 30 years of waiting for one thank u for making my dream come true

  19. Rated 5
    says:

    Service was excellent

  20. Rated 5
    says:

    Great service

  21. Rated 5
    says:

    I love this store

  22. Rated 1
    says:

    Came to baby’s r us and nothing was even on sale like they said and you didn’t even want to honor the prices for what you had on the items for sale tried to buy pebbles and you didn’t want to give me them for the price you had them for and jumped the price up on the item and then when I said I didn’t want them kept trying to charge me for them after I said I didn’t want them and the manager told me well if you want them buy them because that’s corporates price well if it’s corporates then change the price tag if not honor the price you have up for the merchandise

  23. Rated 5
    says:

    Amanda was very helpful

  24. Rated 5
    says:

    Great service

  25. Rated 5
    says:

    Love it❤

  26. Rated 4
    says:

    Love it

  27. Rated 5
    says:

    I was shopping at Toys R Us for a particular item fro my grandson. I found some but they were too expensive. I asked the manager if there were any other of this item only less expensive. She (Adrienne at the Milford store, #6326)showed me other items that were in my price range. I was very happy and so glad I asked and that she was knowledgeable of where everything was in the store.

  28. Rated 5
    says:

    CANT FILOL THE SURVEY FOR THE STORE THAT I BUY FROM AT ASHVILLE NORTH CAROLINA USA
    GIVES ONLY TO SELECT AT CANADA

  29. Rated 1
    says:

    I ordered a Barbie SUV online it said it was in stock in the store so I drove a good 35 minutes to the store in Sugarland and I read an email that said that they did not have it in stock and I would not be charged the $32. I decided to go inside the store only to find the Barbie SUV in stock on the Shelf where it should have been so I checked my account and they refunded my $32 and I purchased it at the register after the store did not have it in stock so they said way to go Toys R Us

  30. Rated 5
    says:

    Great service today & always

  31. Rated 5
    says:

    This gentalman I believe his name was sal he was very helpful to me and my friend.the cashier number was 2272010, Date 1/11/18, & was Time 3:29

  32. Rated 5
    says:

    Very organized store and clean and amazing customer service!

  33. Rated 5
    says:

    a

  34. Rated 5
    says:

    I just want to say a special thank to Allison @ store # 6444. She was phenomenal in helping me get an order shipped to my sister in law who lives in Indiana and was expecting her first baby. The order was placed on 11/26/2017. There was difficulty with the system, but she was very calm and patient and responded to all our requests. The day before I called the helpline and got connected to someone really hopeless. Allison just made up for that experience and from all of us from our family – I just want to say a special thank you!

  35. Rated 2
    says:

    At store 8715 117 ave The young lady at service name Jennifer Was really unprofessional didn’t know how to talk to her peers she think she knows everything she has a smart mouth and she mumbles under her breath

  36. Rated 5
    says:

    Realy nice .

  37. Rated 4
    says:

    Average experience

  38. Rated 5
    says:

    Exelente atencion

  39. Rated 5
    says:

    Love customer service !!

  40. Rated 5
    says:

    Muy buena atencion

Survey Discussion