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Mattress Firm Customer Satisfaction Survey

Mattress Firm is looking forward to your visit all the time. To serve you better for your future visit, Mattress Firm is inviting you to take the customer satisfaction survey to hear your feedback. Please feel free to talk about your true feelings.

Mattress Firm Customer Satisfaction Survey Guide

  • Visit the survey page through Reference Link One at the bottom
  • Select the city (closest to) where you made your purchase
  • Rate the statements using the scale listed below

Mattress Firm Customer Satisfaction Survey

  • After filling your personal information at the bottom of the page, you can click on “Submit” buttton to finish the survey

About Mattress Firm
Mattress Firm is an American retailing company and mattress store chain. It is committed to be a different kind of matteress retailer by foucusing on creating a unique shopping experience for the customer with a large selection of quality, brand name bedding products, competitive pricing and knowledgeable, well-trained associates.

Reference Links

  1. Mattress Firm Customer Satisfaction Survey Link: surveys.mattressfirm.com
  2. Mattress Firm Official Site: www.mattressfirm.com

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YOUR RATING
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Rating 4.942votes

  1. Rated 5
    says:

    Amazing service by our sales person and the delivery men. Everyone was very professional and caring.

  2. Rated 5
    says:

    The simmons legends extra firm mattress and box sold to me by Ruth in 19963 store location are perfect. Thanks, Ruth

  3. Rated 5
    says:

    THE LIGHT DOES NOT WORK ON THE REMOTE AND THERE IS NO LIGHT EVEN WHEN YOU PUSH THE BUTTONS.
    the salesman Moe was great and really understood our needs for our daughter he is a great attribute to your store.
    The delivery guys were a pleasure to have in our home and wee done in record time and even helped me make the bed back to where it was.
    Thank You

  4. Rated 5
    says:

    The sales personnel as well as the delivery team are professional and courteous.
    I will shop Mattress Firm again in the future.
    I am unable to activate the survey site.
    Thank you for a job well done.

  5. Rated 5
    says:

    8/25/2017 Bobby Evans Rating (5)
    I was unsuccessful in getting the survey site to activate. Nevertheless, I’m very satisfied with the pricing of the product, the salesman product knowledge and professionalism and the care and consideration of the delivery team. My product & home was treated with the utmost care.The Red Carpet Service is very unique and a throw back to customer servicing of past. “Keep doing what you’re doing”! Excellent Job__ Rating 9.0

  6. Rated 5
    says:

    I couldn’t get the survey site to come up. However I’m writing a comment in this section as I have seen another person accomplished. From the salesman to the delivery personnel, everyone was respectful, courteous, friendly and professional. The salesman ensured we were happy with our choice. The delivery personnel also ensured they wore red booties and delivered the product with care and caution. They were also very professional and respectful. I would rate the salesman and the delivery personnel with The highest rating possible!! Great job and thanks—Rated 9.0

  7. Rated 5
    says:

    We had two purchases and both were smooth and 100% professional from sale through delivery. Rated 5.0.

  8. Rated 5
    says:

    Delivery people were very curteous and professional. The did an awesome job.

  9. Rated 5
    says:

    Everything went well from the store to the delivery.

  10. Rated 4
    says:

    The salesman said they could deliver on Sundays, but the warehouse said on the Friday before, they couldn’t. I work 10hr. Days and Saturdays. So the sales man said he’s delivering it on a Monday with out here From me. If I didn’t call back I might not of been home for delivery. Sunday the delivery men was fabulous! Thank you!

  11. Rated 5
    says:

    Salesperson was very knowledgeable. Gave comprehensive overview of features/pricing, etc.
    Delivery was on time, efficient. The two young men took care not to track dirt into my home. They were polite and professional. I love the new matters. Cool, comfortable,just the right firmness.

  12. Rated 5
    says:

    Everyone, from the salesperson to the delivery people were polite, helpful, and very professional. The mattress and box spring were delivered on time.

  13. Rated 5
    says:

    Andy kisseberth was so much more than helpfull. Bent over backwards for me. Would work with him again anytime.

  14. Rated 5
    says:

    I bought my mattress on Staten Island 2865 Richmond Avenue. My salesmen was Don. He was the nicest guy he made me feel at ease. Especially I was alone he wasn’t on my case at all. Polite, clear and very nice… 100% would go back to him…

    Victoria

  15. Rated 5
    says:

    They were polite and on time. Enrique & Benito.

  16. Rated 5
    says:

    Omar and frank were very professional they were in and out very nice men. 1 out of 10 I give them a ten

  17. Rated 5
    says:

    Enrique & Benito delivered my new mattress this afternoon & their service was excellent. They arrived precisely on time & were courteous, professional & efficient. I rate them 10 out of 10. 

  18. Rated 5
    says:

    Enrique & Benito delivered my new mattress this morning & their service was excellent. They arrived precisely on time & were courteous, professional & efficient. I rate them 10 out of 10. I too was not able to open the page surveys.mfrm.com as was instructed.

  19. Rated 5
    says:

    I could not get survey.mfrm site to come up so I am letting you know that Darrel and his assistant were prompt and had on their red booties they used a red carpet were kind and very helpful. Thank you I would give them the highest rating of 9 in every way. Thank you

  20. Rated 5
    says:

    Delivery service was excellent. Benito/Enrique and Ricardo were courteous and provided outstanding service. Rate them 10 out of 10!

  21. Rated 5
    says:

    Service was excellent, Enrique & Benito did outstanding work. #9

  22. Rated 1
    says:

    Delivery was a mess. They gave me 3 different times 3:00-8:00,then 11:30-1:30 and then 4:30 and then finally showed up with an attitude at 5:30pm. My husbands works night work and I woke him up at 11:30am since they called and said they were on their way, well they finally showed up at 5:30pm.

  23. Rated 5
    says:

    Service was excellent as was delivery. I will highly recommend Mattress Firm to all in need of a new mattress.

  24. Rated 5
    says:

    Excellent service both in the store and delivery!!

  25. Rated 5
    says:

    Service was excellent Dom & maunice were very friendly & knowledgeable

  26. Rated 5
    says:

    Great service

  27. Rated 5
    says:

    Service was excellent. Cedric gave us a great deal and the delivery by Enrique and Ricardo was on time and professional.

  28. Rated 5
    says:

    Oscar and partner were fantastic. The delivery service was perfect. The calls came exactly as promised and were clear and concise. Oscar and his partner were professional, friendly and even removed their shoes before coming inside my home. I could not have asked for better service. Thank you!

  29. Rated 5
    says:

    Wonderful​ experience from salesman to the delivery people.fantastic all the way .

  30. Rated 5
    says:

    Darrey was outstanding! They where before time.

  31. Rated 5
    says:

    Jesse and Aaron delivered our mattresses on time. They were very knowledgeable and well prepared. We had a great experience buying our mattress at Matress Fim.

  32. Rated 5
    says:

    Joe and Donte delivered and set up the bed. They were very well appearing and very professional and knew exactly what they were doing. The store manager, Keegan, at the 86th and Zionsville store, is a true professional and I can not say enough good things about him and his helpful and professional attitude. He went the extra mile to help us.
    I would say you have a well run operation. I was in customer service for 43 years prior to retirement and I know first rate service when I see it.

  33. Rated 5
    says:

    TONICA JOHNSON, The store manager at your Brownsburg, Indiana store should be commended for excellent customer service! I was and am very pleased with the experience of buying a mattress from her. I just thought that someone at Mattress Firm should know this.

    Best Regards,
    Al Wilkins
    Order No. 5006462990

  34. Rated 5
    says:

    Good products and friendly service

  35. Rated 5
    says:

    Mr.Randy Nielson was extremely helpful, courteous and a pleasure to do business with. The service was excellent.

  36. Rated 5
    says:

    I recently purchased a mattress from Mattress Firm. I am very pleased and happy with my new mattress set. The customer service from Sidney was excellent and price was great. The men that delivered my new mattress set were very professional. Thank you so much!

  37. Rated 5
    says:

    Vince at mattress firm is very polite and has excellent customer service skills. He went over and beyond making sure I was 100%satisfied with my new mattress and pillows. The two delivery men were excellent on time delivered my mattress perfectly. I’m 190% satisfied thank you

  38. Rated 4
    says:

    Nice store

  39. Rated 5
    says:

    Gil wolmart had great customer service. Thank you again for all of your help.

  40. Rated 5
    says:

    I rate a 5. I was very much pleased with the delivery service. The mattress was delivered on time. Darrell and his helper were courteous, cordial, and a lovely personality. Darrell explained very thoroughly the delivery requirements, they followed safety protocol, and installation was prompt and secure. Very pleased from purchase to set up.

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