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Kay Jewelers Customer Satisfaction Survey

Dreaming of Kay jewelers? Wanting to have more Kay jewelers? Now it is the chance to try by finishing Kay jewelers customer feedback at their website and win the $1,000 Kay jewelers gift card. It started on February 1, 2012. Come on to let Kay know your opinions and they will do better with your feedback.

Kay Customer Survey Guide

  • Go to the Kay Jewelers customer satisfaction survey page in Reference Links 1
  • Read the Sweepstakes Rules
  • Click the “Continue” button

Kay Jewelers Customer Satisfaction Survey

  • Enter the 11 digit ID code found on your receipt and click “Continue”

Kay Jewelers Customer Satisfaction Survey

About Kay Jewelers
Kay Jewelers is the No.1 Jewelry Store in America. For over 95 years, their knowledgeable experts have helped customers choose from a beautiful assortment of fine jewelry to find just what they wanted for any occasion.

Reference Links

  1. Kay Jewelers Customer Satisfaction Survey Link: survey.kay.com
  2. Kay Jewelers Customer Satisfaction Survey Rules
  3. Kay Jewelers Official Site: www.kay.com

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Rating 3.786votes

  1. Rated 1

    IM NOT PAYING $30 LATE FEE WHEN I WASNT LATE. my receipt for Feb. 21 2023. WESTFIELD COUNTRYSIDE Mall.17:43 pm is the time on my receipt. MIGHT DECIDE to MAKE MY NEXT purchase ELSEWHERE. MY ACCT. # IS 7637000022867762

  2. Rated 5

    Nice collection

  3. Rated 5

    Great job serves with Ida 026-011-320-32 explained everything till I understood Thank you Kay’s jewelers

  4. Rated 5

    Shopped at my favorite Kays in Wrentham Massachusetts for a new setting for my diamond engagement ring. It was to be a gift from my husband for my 70th birthday. I was quite excited and could not have been happier. I was assisted by Ashley, Cheryl, and Amanda who all helped me make my selection and their tastes were impeccable. I was so excited to pick up the finished product. It is gorgeous! I have already picked out my Mother’s Day gift from my husband. LOL. I will only shop at Kays in Wrentham MA from now on. Wonderful experience.

  5. Rated 1

    I Purchased A Pair Of Climbing Earings In Store Online December 11th The Sales Person Said They Should Be In December17th I Receved A Email Saying My Order Was Cancelled On The 13th So I Called The Sales Person (SCOTT} At bay brook mall webster Texas And Asked Him About It He Really couldn’t give me A Answer Said he Found Some In Massachusetts I Called him to ask about my ear rings and have they come in I Also spoke with the manager {CHUCK} He Said i Should be getting A check in the mail within 2 To 3 weeks Im VERY UNHAPPY with this I Aso Purchased a Opal Ring IN THE STORE And Payed Cash I Was Told That I Coudn’t Get A Cash Refund Im Not Happy With This At ALL I Will No Longer Shop At Kay Jewlers AGAIN!!!!!

  6. Rated 5

    the lady work was very nice n help me find pendant I was looking for so thank u so much kay jewelers necklace thank u

  7. Rated 5

    Very courteous salesperson

  8. Rated 5

    8/23/2021. Salesman #000604028. Salvano was a joy to deal with, he took his time. Worked on My watch, later he cleaNED MY WIFE’S necklace and suggested a pair of earrings that would complement the necklace . He did a great job. Would come back to see him again.

  9. Rated 5

    I just want to say that this young man Mr.Conlan Schlacppi took his time and helped me out with my problem that I had to get my ring fix.He is a great worker thank you kays for having a good men working for y’all company.

  10. Rated 1

    The kay jeweler’s outlet in longbeach ca The pike at rainbow harbor! the Manager who worked 6/10/2021 is extremely rude pushy money hungry and arrogant he cares more about big sales then customers budget he had an attitude because l didn’t get a more expensive item he even raised my credit with out my permission and also butting in the sales lady that was helping making rude remarks but the young lady was nice

  11. Rated 5

    It is always a pleasure to shop at Kay’s Jewlry at Mt. Berry Square Mall in Rome, Ga. Joe is always so helpful and very kind

  12. Rated 5

    My experience at Kay’s was a delight

  13. Rated 5

    My Experience At Kay Jewelry WestField CountrySide Clearwater,Fl 337610000 Was Amazing With Help Of SalesMan Kyle He Was Nice And Helpful And Wonderful 4STAR For Him Good Job He Was Also The Other Sales People Were Good Also

  14. Rated 4

    When back to get ring .my sales lady .took care of a mistake on my bill .she was real happy to do that .will go back and do business with her again .linda

  15. Rated 5

    The sales rep Samantha is awesome! Professional, Friendly and Helpful for years she has been our go to person. Now that she is in OKC, we will make the drive because her talent and friendliness. Plus Kay is a great place to give and surport saving children though St. Jude”s Hospital.

  16. Rated 5

    I recently purchased a Christmas gift and I would just like to say that Sarah from the Aurora Outlet store was the kindest, most patient and most helpful person I have met in a long time! Sarah helped me through every thought and question I had! I found out that she is a pretty new employee but she did her job as if she has done it for years! Her manager should be very proud of her! Thank you Sarah!

  17. Rated 5

    The service was very good and top notch

  18. Rated 5

    Everyone was very attentive to our questions and subsequent purchases that we made. Was a great experience.

  19. Rated 5

    I would love to compliment the jewelry repair department, for the incredible work that was done to my wife’s wedding band. She is absolutely amazed at the wonderful work. Thank you so much. Super extra happy.

  20. Rated 5

    The ladies there at the Barbara Jordan location are awesome. We make sure that I find what I want with in my budget. My wedding ring is going to be so beautiful because of the ladies there. They are always smiling very welcoming and warm. They get you involved your significant other involved. I just love the feeling I get when I go to the store. Thank you so much

  21. Rated 5

    Absolutely love them!! I didn’t get to get her name but the blonde hair lady and also the man was very understanding and so sweet and caring about us!!! Very pleased and thankful without y’all my wedding wouldn’t have turned out as good! Thank you!!

  22. Rated 5

    I love coming into Kay Jewlers at the Keizer Station. The manager Damien Nascimento has always given me great customer service. I had a trade in I wanted to return and Damien did an excellent job of helping with my return and then a excellent job of helping me make another purchase. Damien and Kristin always remember me by name and make my shopping experience a great one. I will continue to do my jewelry shopping at Keizer Station not only for the jewelry but the awesome customer service. I worked in retail for 22 years and customer service is important to me! I always get that experience with Damien, Kristin and the rest of the staff!

  23. Rated 1

    Why do you put a promise date when a customer has something repaired? If it is indeed a promise to have it there by that date, you lie. This has happened twice. It has already take from 2/16 til 3/5 to get a dang ring sized. That in itself is ridiculous, then I drive 40 minutes to pick up my ring on the date you PROMISED it would be there and they tell me , oh he must have gotten behind so it may be tomorrow or so… we will send you an email when it gets here. Hell no, you PROMISED it would be there by the 4th. Not a very good way for customers to believe what you tell them when you have been lied to twice. Don’t make promises you can’t keep

  24. Rated 5

    I just wanted to say that Sherri at the Ross Park Mall location really gave me a special experience with picking my fiancé band out. She was so helpful and really took her time with me in making the best decision. Sherri deserves all 10’s ;-).
    My Survey ID # 014-605-867-02

  25. Rated 5

    I have made numerous purchases at Kay in Seabrook, NH. Every experience has been wonderful and they always offer a great value!

  26. Rated 5

    Is always pleasant to walk in the Newport RHODE ISLAND store every one is very nice very helpful and really know sale their product without being pushi or annoying

  27. Rated 5

    Carmen was an amazing sales representative she made our experience my husband and I will be renewing our vows. After my husband is now in remission after a battle with Multiple Myeloma.

  28. Rated 5


    I would Love to tell you, that Rosa is a Perfect sales woman. She knows exactly what she’s doing & makes me Very Comfortable in Ur store. Every single time, I’ve been in Ur store (Jefferson Mall), she has a Very Beautiful Smile on her face & ALWAYS ask, how’s Ur day going? She is a Very Special lady. Her Smile is Contagious & makes me want to Smile, when I see her. She is the MOST Beautiful lady I have EVER met & I REALLY mean that with ALL my Heart.
    Rosa, Ur a 5 star for Excellent.
    Rosa, U are Very Beautiful & YOU keep up the Great work.
    IF you would like to contact me, Ur more than Welcome.

    Terry McIntyre
    My Survey No. 012-653-177-74

  29. Rated 5

    I want to recognize Ms Peggy at the Riverchase Galleria in Birmingham Alabama she was amazing and kind.

  30. Rated 1

    First off, the survey site address provided by Kay tell me “site not found” shocking.. Secondly, my fiance purchased my engagment ring from Kay, a very expensive ring might I add. Kay’s advertises that an appraisal is included with every fine jewlery purchase. When we went back the store to obain this for our insurance company he was told they do appraisals and take it to Jared… after spending the amount of money he did, I find this unacceptable so I called. I asked for the store manager, she was not available but the “assistant” was. I asked why the website states they offer appraisals when they don’t. I explained another other jewlery store we have purchased from does.. she just kept saying they don;t and to call their sister store Jareds. Well, if we wanted to use Jared we would have purchased from them. I then asked if we had to pay for said appraisal, her one word response “yup” so I guess spending over 8k in the store isn’t good enough, now we have to pay for an apprasial as well. Completly unacceptable, if I didn’t love the ring so much, we would excercise our 30 day rertun option. Any future jewlery purchases will not ve with Kay. Concord NH store, survey 013-421-342-34

  31. Rated 5

    Our Survey # is 011-300-488-44, and we would like you to know that your Middletown NY branch and its sale representatives, are always wonderful to us. We are always courteously greeted with a friendly smile and we are never rushed while shopping there. Ms. Theresa, ID # 013526311, is and always has been, most kind, polite to us and she patiently addresses our concerns. She is also most knowledgable regarding your jewelry items. Thank you for having such a nice branch here and for employing such wonderful people. We highly recommend your jewelry and your branch to all.

  32. Rated 1

    i made a purchase at kays,i had a pervious balance,i was told if I paid off the pervious balance before the new balance cycle began that my payment would bejust the new balance (which I did) but,that did not happen,so I was lied to in the store where I purschased it,i was lied to comsumer service 2 different times. now the have put both bills together and my payment is much higher.NEVER AGAIN I’LL PURCHASE ANYTHING FROM KAYS JEWELERS,( I have to rate this ,but kays gets a thumbs down 0 stars

  33. Rated 1

    My husband purchased a watch for me on 12/17/19. Since the watch was not in stock, the saleswoman ordered it. My husband paid $15.95 for two-day shipping because the saleswoman assured him that it would arrive in that time frame. He paid for the expedited shipping anobecause we were going out of town the morning of December 22, 2019. The watch arrived on 12/22/19 after we had left our house. I returned the watch on 12/28/19 because my husband bought me another Christmas present. I wanted a full refund-including the $15.95 expedited shipping. I called the store three times and talked with two managers. Dustin, the second manager, called customer care, and they told him that they would not refund the $15.95. He offered to give me a gift card to the store or to any other place of business. I refused. We will never shop at Kay again! Their customer service is terrible!!! Survey ID# 325-376-523-00.

  34. Rated 1

    We went in because of an advertisement on TV for a Christmas special for $99.99. No one in the store knew anything about it. They offered to order for us but the item would cost around $1,000.00. We were looking in the cases while the sales person was doing some checking on it. We found what looked like what was advertised but they had a price tag of $599.99. Bait and switch!!!! Not good business. We were very disappointed. survey ID # 301-825-447-49

  35. Rated 1

    In have a $350.00 dollar Seiko watch that the battery went dead,and I took it to kay’s jewelery in Lebanon in for them to put in a new battery. The manger took a screw driver and scraped inside the watch,them put the battery in and put the back on. Then took a pair of pliers to set the time , and told me I needed a new watch. she tore up my watch and would not make it good. so don’t take your watch to kay jewelery in Lebanon In. to get the battery change. The manger will tear up and not make it good.

  36. Rated 1

    I am not a happy customer, I wanted to put my items on lay away after young lady rang everything she had made a mistake on items, so when she went to put back in another sales lady came over to help after she had already taken my deposit, the other one told her I could not put items that were on sale on lay away I had to pay regular price, and when I picked it up if the items were on sale then I would get sale price… doesn’t make sense to me… I also ordered an item which they had to order when I called to see if it was in they salesperson the salesperson was VERY RUDE I spent $478 at that SUMMERVILLE SC STORE will never shop there again very disappointed!!!!!! rating O

  37. Rated 5

    Our survey ID #321-595-712-26 We have always gotten fantastic service from every salesperson at the Centralia, WA Outlet. We buy a number of items,every time we go in and they are right there, very attentive and helpful. They are always smiling and cheerful and we always leave with a smile on our faces. Love those people!! Thank-you to all of them!
    Steve and Claudia Danehy

  38. Rated 1

    Im so disappointed in my experiences with Kay jewelry and this is putting it mildly!! My grandson ordered his 2 little girls engraved bracklets for Christmas He left for the Marines in November and wanted the bracklets for their Christmas with pictures sent to him with them wearing them well , the order was to be in nov 22nd, delayed with lame excuse called today and still not engraved and informed will be AFTER CHRISTMAS I cannot tell him this because he would be so upset I will not do business with Kay’s again

  39. Rated 5

    Really awesome ladies to help me!

  40. Rated 1

    Received item from UPS it was wrong item, tried to call a number of places after trying to go to UPS store where they told me I would have to pay to ship it back. Did get to on line chat with a lady who told me there should have been a return slip in box, which was not. Ended up having to drive 10 miles to return it. I feel it was very inconsiderate to have to do so. Very disappointed.

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