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Kay Jewelers Customer Satisfaction Survey

Dreaming of Kay jewelers? Wanting to have more Kay jewelers? Now it is the chance to try by finishing Kay jewelers customer feedback at their website and win the $1,000 Kay jewelers gift card. It started on February 1, 2012. Come on to let Kay know your opinions and they will do better with your feedback.

Kay Customer Survey Guide

  • Go to the Kay Jewelers customer satisfaction survey page in Reference Links 1
  • Read the Sweepstakes Rules
  • Click the “Continue” button

Kay Jewelers Customer Satisfaction Survey

  • Enter the 11 digit ID code found on your receipt and click “Continue”

Kay Jewelers Customer Satisfaction Survey

About Kay Jewelers
Kay Jewelers is the No.1 Jewelry Store in America. For over 95 years, their knowledgeable experts have helped customers choose from a beautiful assortment of fine jewelry to find just what they wanted for any occasion.

Reference Links

  1. Kay Jewelers Customer Satisfaction Survey Link: survey.kay.com
  2. Kay Jewelers Customer Satisfaction Survey Rules
  3. Kay Jewelers Official Site: www.kay.com

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Rating 3.737votes

  1. Rated 1

    I would like to complain about a charge that I find ridiculous. My wife has a very nice wedding ring set and the set is very top heavy. When we purchased the set, the gentleman that helped us at that time, several years ago, talked us into getting what are called arthritic balls put on the inside of the ring to help keep it upright. We were not charged for these, we had already spend close to $5k on the set. Just this past week, we took the ring to our local Kay Jewelers and were told it would cost $50 to have these removed from the ring. I was outraged that they need to charge to have these two little balls removed and that it cost $24.95 each. I called the customer service phone number and was told that there was nothing that could be done, the charge was done at the store and put on my Kay Jewelers Credit Card. I will no longer shop at Kay Jewelers. This was the last straw. The last thing that happened was that we had purchased the extended warranty for our watches which included lifetime battery replacement at no charge, when we took our watches in to have the batteries replaced, the salesperson looked at us like we were crazy, they had never sold warranties like that. Mind you, we did buy these prior to Osterman Jewelers being bought out or combining stores with Kay Jewelers. Still, they would not honor the warranty and we could not find the right receipt showing this purchase. It’s been a few years ago. The whole reason that we wanted to have the balls removed from my wife’s ring, she is experiencing arthritis in her ring finger and it really hurts to get the ring off. I’m done with Kay Jewelers/Sterling Jewelers.

  2. Rated 5

    Great people

  3. Rated 5

    I received an email for my birthday and decided to treat myself. I went to Kay’s located at South Hills Village Mall in Bethel Park, PA. I usually do not wear jewelry, so I was unsure what I wanted. I was greeted by Kevin. After I explained to him about wanting to treat myself, but not being a big jewelry person, he was able to find exactly what I liked!!! He was beyond friendly and so much fun to shop with!! I ended up purchasing a ring and a necklace with a key charm, He also helped me pick out a longer necklace for the charm Kevin was awesome!!!

  4. Rated 4

    This is my second time purchasing a ring and band set from Kay Jewelers, this time from the store at Galleria Mall; 1300 W Sunset Rd #2437 Henderson, NV 89014. John Ray and Jorge Machado were exceptionally good especially John since he was the manager the day I went (last saturday) he was able to apply some discounts to accommodate my budget better, I was happy with the service and even got a Bulova watch before I left the store!

  5. Rated 5

    I have been shopping at Kay’s since 1983. Since you have changed to having someone else run your credit department I have nothing but trouble with them. If you’re one day late they start calling you to harass you and want a double payment. Once I get my balance paid I will find a new place to by jewelry. I love the service at the stores and it was better before you passed the buck on the credit department.

  6. Rated 5

    I visited the Cranberry Twp store today to purchase a special birthday gift for my granddaughter’s 13th birthday. Ted waited on us, he was so in tune with the younger styles and when I gave him a price suggestion, he did his best to keep me near which was so appreciated. He was very kind, not pushy and a wonderful part of our “first” real jewelry store experience. Thank you Ted for being such a great worker who will make this birthday one to remember!!

  7. Rated 2

    Purchased a citizen “blue angel ” watch, not in special edition box,No instruction manual or factory warranty. Staff was friendly but not sure how to handle it. Experience is like buying a high end TV but no remote.

  8. Rated 2

    Terribly customer service sept 11th 2019 in the cape cod mall kays awful attitude looks could kill me good riddance

  9. Rated 2

    A couple of weeks ago I brought my wife purchased kays jewelers diamond rings to be cleaned I was told that they couldn’t be cleaned cause some diamonds were loose and they had to be sent out for repairs luckily I purchased insurance on them so there was no cost to me I also left my crucifix which I also purchased at Kay’s to have it soldered back cause it was broken I was told it would cost me 43.99 no insurance I got a call from Kay’s located in Bolingbrook the promenade to say my jewelry was ready l was my total was 43.99 So I paid i got my wife’s diamond rings and when I asked where’s the crucifix they said it hasn’t come back yet so I asked so then why did you have me pay for it if you don’t have it the girl told me cause that’s what Kay’s jewelry’s wants so I asked so why didn’t you have me pay for it when I first dropped it off she said she didn’t know this makes me angry cause I now have to make another trip to pick it up and I felt I was forced to pay for my crucifix that’s not even repaired yet this is ridiculous I spend a lot of money at Kay’s and I’m very disappointed 221-765-400-31

  10. Rated 5

    Customer service representative was very nice and helpful. Survey I’d is 211-304-626-62.

  11. Rated 3

    I return a perchase back and they haven’t send me back my money of the down payment?

  12. Rated 5

    At Kay store in cutler bay, FL is amazing. Tilcia was very helpful and patient, she took her time to help me found exactly what I was looking for my girlfriend birthday. Tilcia was excellent and show great customer service and help made it possible. Thank you Tilcia and Kay store at cutler bay.

  13. Rated 5

    I kay Jewelers in the ststen island mall Anthony was very knowledgeable and friendly helped me apply for a credit card and get approved Anthony also helped me pick out a beautiful piece of jewelry. I am very happy with the experience and would tell friends and family.

  14. Rated 5

    I am unable to complete the survey through the link on my receipt. But the Kay store here in Sierra Vista, AZ is amazing. Sean the manager always remembers and calls me Miss Janice when I shop there. He even remembered yesterday what he sold me in February. And the female sales associate who waited on me yesterday was wonderful.

  15. Rated 5

    Survey ID: 124-136-855-66
    I was unable to take the survey through the link provided on the receipt. However, I really thought I should say that the store manager, Luis Garcia, has given me an excellent service. He was very helpful and kind, best customer service I’ve received! Such a pleasant visit to the store.

  16. Rated 5

    Unable to complete your site survey on my recent purchase. Would like to comment on my experience in your store. Very good!!

  17. Rated 5

    tried to take your survey after our purchase. what comes up is a statement that the site is not secure and to disconnect immediately. which I did. please send a site that will not compromise my machine.

  18. Rated 1

    Survey ID is 104-524-417-90 from store in Southern Hills Mall, Sioux City, Iowa: I am so dissatisfied with this store and its employees. On May I bought my sister who was with me a special ring. The one for me had to be ordered. I was told that orders could not be placed until Monday but it would be done and would arrive by May 17. It took me 3 phone calls (and up to 20 rings) to get anyone to answer so I could check on the delivery. I was told it was shipped to a Kay’s in Nebraska but would be there on Monday. I went to the store and it was not there and they had no idea where it was. Even the corporate office could not give them a UPS tracking number. Needless to say, I was a very angry customer. Not only had I bought 3 rings plus ordered one but I also had purchased a watch valued at approximately $2300. I didn’t believe any of the stories I was told. I went back to the store on Tuesday expecting it to be there and, of course. it was not. Finally it arrived today 5 days late. I was to leave town today but I had to change 5 appointments and my friends had to rearrange their schedule. I was not going to leave without this ring as it was bought with a specific purpose in mind. So I will no longer be a shopper at Kay’s. Plus, it is not appropriate for a clerk or manager to wear flip flops at a jewelry store. It is not safe nor healthy and looks appalling. Granted, she could have a foot problem but who would have known. I am so unhappy with this whole ordeal and asked for a lower price but the answer was no as “we never give more than 30% off” which is what I did receive.

  19. Rated 5

    Excellent fabulous experience what customer service should be

  20. Rated 1

    Kay’s service at Chicago Ridge Mall sucks from the manager Brian to the lady guess Assistant Manager don’t know her name well I’ll call her Boo Boo Kitty won’t b back I’ll continue to work with Zales They Know How To Treat People !

  21. Rated 5

    My husband-to-be and I had a great experience with the Kay’s team at the Austin Mueller location. The store manager was very patient and informative. The entire store team congratulated us on our engagement and played a very special role in choosing our symbol of love. Thank you so very much Liz, Desiree, and Wafa!!!

  22. Rated 5

    Amazing customer service EVERY TIME!! Whether I visit or call!
    They make me feel special ❣️❣️

  23. Rated 1

    Kay’s is a joke of a company, there customer service is literally a joke you should never buy jewelry from them. Zales or any other jewelry store is 100% better.

  24. Rated 5

    Ms, Kelsey was nice and helpful

  25. Rated 5

    On December 2, 2018, after being assured my purchase would be available on or before December18, I placed an order for an engraved bracelet with Dominic at your Harden Avenue, Lakeland, Florida store. When I did not hear from the store on the 18th, I visited the store on December 20, and spoke with Charles who informed me that the shipment had been delayed due to the Christmas rush but would definitely be available by Christmas. On December 23, I received a call from Dominic yelling me that the bracelet had never been ordered and if I still wanted the item I would be credited with the cost of the engraving. I agreed. After hearing nothing further I phoned the store on January 3, spoke with Dominic and was told my item would be in within the next two days and I would receive a phone call when it arrived. After hearing nothing, I again visited the store, spoke with Desiree and Dominic and was told my item would be in on January 16, Desiree promised to phone me on the 16th. After hearing nothing I phoned Desiree on January 17 and was told that she had tried to phone me but got no answer. Desiree determined that my phone number was incorrect. This although I had given my correct number to three separate personnel at the store. On Friday, January 18 Desiree phoned me that my item was in. I picked it up on January 18…exactly one month passed the date the item was originally promised.

  26. Rated 5

    Every time we visit US, we go to Kay, best sortiment, best sales lady, take great care for us. They know us now, and always so happy to help us every time we come in the store. We will never go any where else. Tell everybody in our country Denmark about Kay Jewelers in US.

  27. Rated 5

    I am very satisfied. Everything went so well thanks to Katrina hoskins

  28. Rated 5

    Today I had a absolutely wonderful experience at The Kay’s in Gambrills. My sales lady took great care and compassion for me.

  29. Rated 1

    My local jewelry store closed so I thought I would give Kay a try I walked into the Spring Hill store tonight and won’t b Back!!they only had one employee working !! During the holidays I walked in before a man and after she was done waiting on a customer previously in store I was next !! When I asked her about a religious necklace I was looking for this man who had walked in behind me decides to go off and tell her he was there before me !! Making a scene !!! To get waited on!!!!!Discrimitation alive and well! #kaycaterstomen #rude #nothankskay

  30. Rated 1

    Yes I went to Kay’s Jewelers today with the inpression that I could only buy a watch battery from there they charged me$29.98 plus tax Totaling $32.08 which was way over priced as I looked it up on line and could have gotten a pack of ten for only $6 dollars I feel I got ripped off and they should not be allowed to do people like that.it wasn’t like they put it in a watch

  31. Rated 5


  32. Rated 1

    Very dissapointed. I only wanted my watch battery replaced but as soon as I got it back it started leaking.I’ve had the battery replaced before and this never happened.This is a dive watch and I didn’t even wear in in the water it just got splashed.They ruined it.I’ve been a customer since 1990.I will not be doing any shopping there again…

  33. Rated 5

    Just wanted you to know Nikki is so friendly and takes her time to make sure you get what you want i really feel like I have my personal jeweler back since the last mgr was.not very friendly …Thanks. Cheryl Legrand

  34. Rated 1

    If I could put zero stars I would. I took three chains in to get repaired and they ruined them. Their repairers idea of repairing my chains was soldering them where they were broke, which left about a quarter of an inch that is stiff and is weaker, one of the chains broke within two days. I haven’t even tried the others because I am afraid to do more damage. When I complained I was told that is how they are now repaired and was refunded the cost of the so called repairs and was not even offered to pay for someone to undo the damage they caused and to get them fixed correctly. I will never go to Kay Jewelers again and will not recommend them to anyone.

  35. Rated 5

    I recently had a safety chain put on my tennis bracelet, and the service I received from my local store is 5 star worthy. Toby Wiggins went out of his way to make sure I was happy.

  36. Rated 2

    I left my engagement ring for repair on 8/23/2017, today 10/10/2017, I called because I never got a call that it was done, they said oh yes it is in. I never got a call.

  37. Rated 5

    I love all their stuff and good people

  38. says:

    A naap¡yÃgmnak péküzeme volt anno és Å‘ megvetÅ‘en azt mondta a grízes tésztára, hogy “lisztre liszt?!” De én szerettem, a tésztát és a nagypapit is. A tésztát azért, mert a menzán adták és mindig finom volt.

  39. says:

    I went to purchase ear rings for a friend at Opry Mall in Nashville Tn. Caler Ruehl displayed a 1 carat like I wanted. I noticed one was smaller than the other. He stated, it was the lighting that made it appear that way. Also stated one would be opposite of each when worn. After returning home, I examined each one and it was not my imagination, they were not the same size. Very disappointed ,I will never purchase anything ever again from the Opry Mall Kay Jewelers.

    The next day I returned the ear rings to a local Kay Jewelers store located in Smyrna Tn. I explained what happened and the store manager, Hollylane Russel was helpful in every way. I actually up graded. Hollylane took her time and was extremely patient with me.
    After the sale I left with confidence of returning in the near future (Smyrna store) to purchase other jewelery.

Survey Discussion