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Bartell Drugs Customer Satisfaction Survey

Bartell Drugs wants to be the best loved drugstore of the northwest neighbors by providing an exceptional experience that advances their health, happiness and wellbeing. Spare 5 minutes now and be part of the Bartell Drugs’ efforts by completing their customer satisfaction survey. Your responses will help them measure their performance and improve on it.

Bartell Drugs Customer Satisfaction Survey Guide

  • You need to go to the survey page (See Reference Link 1) and complete this survey. Do not fill out the survey in the screenshots below
  • Select your date of purchase and age then input the transaction ID

Bartell Drugs Customer Satisfaction Survey

  • Thinking about your recent Bartell Drugs visit, rate your overall satisfaction and provide your answers to survey questions and submit the survey

About Bartell Drugs
The Bartell Drugs Company is a pharmacy chain headquartered in Seattle. All its 62 stores are located in
Puget Sound neighborhoods, serving primarily the Seattle/King County area. The company, as it’s claimed, is the oldest family-owned drugstore chain in the nation.
Reference Links

  1. Bartell Drugs Customer Satisfaction Survey Link: survey.bartelldrugs.com
  2. Bartell Drugs Official Website: www.bartelldrugs.com

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Rating 4.029votes

  1. Rated 1

    11/1/2022, The woman supervisor at Queen Anne Bartell on 10/31/2022 was very rude rolling her eyes at me saying to me that I can not buy more food with my EBT CARD than what is allowed on my card even if I tried to pay the difference with cash or debit card or credit card. She said Bartell registers can not adjust the difference with my trying to buy more food than what’s on my EBT CARD. I told her I never had this problem at Bartell drugs store before. So she asked me rudely what did I want to do, did I want to buy the candy or not? I told her I will not buy the candy the candy if I couldn’t pay some of it with the money left on my EBT CARD and pay the difference with cash or my debit card…l have shopped at Bartell drugs store since the 1970s and have never been treated so disrespectfully and impatiently by being lied to. I call up the Bartell office and they told me what the supervisor said to me at the store was not true. Will you please treat people who use the EBT CARD with dignity and respect like other grocery stores.

  2. Rated 5

    I’ve been going to Bartell Drug Store for 40 years. Sometimes I just go in to feel the sense of family. I love the sales! Bartells is a trustworthy & compassionate store I grew up with and continues to stand strong. Also my sister Lynn is a employee & her heart & genuine love for every customer that walks in the door is a true example of the Bartell family.. yes I visit often, just to observe the love.

  3. Rated 1

    Your phone system is a mad hatters tea party. I feel sorry for the good people that work at 85th st. They are over worked and under paid. The phone system calls me at 10am, says the orders are ready. At 10:05 I get a call again. Your order is ready. I get to the store at 1500. The order is not ready. I wait in the store for my order. Your system calls and says your order is ready. then the phone system calls me back again and says the order is not ready. These phone calls were sent to me in the store waiting for the order to be filled. I guess i should laugh in off as a story of belive it or not. Best Regards Jack Hreha

  4. Rated 4

    Compliments to the pharmacists at Bartell’s in Maple Valley who continue to attempt to make things work since the transfer to Rite Aid’s system, which is very lacking in comparison to the Bartell’s system formerly in place. The pharmacists are constantly dealing with misinformation, such as incorrect FAX numbers for physicians in the Rite Aid system, lack of information provided to customers calling in to renew prescriptions, failure of refills to get into the system, etc. Adam and Dan continue to amaze me with their helpfulness and calm demeanors in handling these issues. Hopefully Rite Aid can correct these issues…. those pharmacists are very busy and have enough to deal with. They don’t need the added stress of a lack of computer programming or whatever else is the problem.

  5. Rated 5

    Marti at the Canyon Park Bartell’s was wonderful this evening. She is always helpful and friendly.
    Thank you Marti!

  6. Rated 5

    I don’t want to have to go to any other pharmacy in the future. Diana at store 6977 located on second street in Seattle will always be my pharmacist.

  7. Rated 1

    I went to this Bartell drugs in Alderwood located in 2518 196th St. SW, Lynnwood, WA. They are not helpful at all. I have to pick up my medicine and they are charging me the regular price, I told them I have 2 insurance, I then pulled out my cards, they did not even bother to see it. And then the girl wearing white top, she is rude, and yelled that I can only get refill after a month. She did not even check because she is doing something in the other computer. I tried to explain but it seems like they don’t want to be bothered. I want to tell them that my prescription is a month.. So I just left. The last time I went there again, there’s this guy said my insurance in not working. He printed a paper why its not working so I went home, called both my insurance and they said there’s nothing wrong. So then I checked the printout, I’m very frustrated and very disappointed that he put a 1 wrong number of my SSS for the tricare and 1 number and a letter from my aetna card. They need to be patient and pay attention . I’ve been a very long time customer in Bartell. I got all the medicines for my husband battling cancer but I usually go to Lake Serene in 3625 148th St SW, Lynnwood, WA, they are very professional and very helpful. It’s just that I moved here way closer to this pharmacy. So I was thinking I will not go back here again.

  8. Rated 5

    I went to Bartell Drugs #75, Kaiser Permanente Care Clinic at Snoqualmie, WA. I saw Lynn Gross, PA-C. She is awesome! She is extremely Kind and Nice. I felt totally confident in her ability. She went above and beyond for me. I cant Thank Her enough! Everyone in Bartells Pharmacy were very Nice and helpful. Very good experience. I highly recommend Them

  9. Rated 5

    Date of visit: Aug.20.2019 – Store 64 Stanwood, WA 98292, 360-939-2188 time 15:02

    I had excellent service with photo printing by MARC. He stuck with me, helped get me on – had trouble himself.
    I expressed my frustration as this was my 3ed trip in to get a few prints for part of a memorial service for my friend.
    I even tried at home, seems I did get the app, so I will work harder with that.
    Marc calmed me so nicely, “I will help you,” he said. And he did. THANK YOU MARC.

  10. Rated 5

    Visited Renton Highlands Bartells Drugs today, we bought 8 packs of toilet paper. The manager helped us out his name is Tony, he is so awesome and nice. I wish we have Bartells were we live. I will definitely coming back!!!

  11. Rated 5

    Visited the Renton Highlands Bartell Drugs. The cashier Mary is always so friendly and helpful. She is extremely knowledgeable about all the products. I am a Bartell employee at a different Bartell Drugs, and wanted to send a shout out to Mary. I always enjoy coming to this Bartells especially when Mary is working.

  12. Rated 5

    The customer service is just GREAT at the Admiral Way Bartells !!! I feel so welcome … & I buy so much ! We say it’s the Nordstrom of Drug Stores !

    I particularly get the MIST EXCELLENT help from Cindy & Dorothea !!! Congrats on such wonderful employees & store !

    I also love your selection of merch ! I find so many things there that I need , all in one stop !

    Happy Customer
    Denise Loder-DeLuca

  13. Rated 5

    I have been a customer of Bartell’s drug stores for 18 years. I need to get your coupons in the mail, please. My friends do. I do not mean the weekly flyer.

    Thank you.

  14. Rated 5

    In Burien store on December 19th. My cashier was Feldin. She was very helpful in assisting me with some photo prints & a very nice person.

  15. Rated 5

    Love shopping in your clean, well lite stores with your friendly staff always willing to guide and help you.

  16. Rated 5

    My cashier at the Burien Bartells name was jessica and she was so sweet. She truly knows what customer service is and now a days you dont get that very often. Thank you Jessica!! You’re the best

  17. Rated 5

    Always a great experience

  18. Rated 3

    I specifically went to the Federal Way store today to look at and probably purchase some of the Holidat housewares only to find that the store never received them and will not get them in the future! It does not make me happy chasing “bogus” ads. If you cannot supply all your stores with the items, Do Not put them in your ad.
    Very frustrated. Julianne
    Are we second rate out here in the south end?

  19. Rated 5

    Thank you

  20. Rated 5

    Great customer service with good advice

  21. Rated 5

    Sammamish Bartell’s has been our family pharmacy for around 19 years, more or less. We have been taken care of in regular times for prescriptions in a timely manner. Mix ups are always been adressed quickly. More importantly, in times of serious, immediate needs for a prescription refill response has been expedient immediately Whenever possible, which is more often than not.
    Yesterday, 10/17, I was in dire need of a refill. I called asked how fast can you have my prescription filled. I am not doing well. They Said ten minutes. All the pharmacist are at the ready for All services needed. Well informed, explaining in layman’s terms.

  22. Rated 5

    Very happy with my visit to Bartell/Kaiser Permanente in Ballard. The NP, Patricia was extremely helpful, knowledgeable and personable. Also gave me some practical nursing advice about eating lunch I while taking an antibiotic. Wonderful! Wonderful collaboration and top notch experience all around. Thanks.

  23. Rated 1

    Went to 3 different stores and NONE were able to fill my script. 3rd store only had 3 days worth which means I have to make a 4th trip to get what I need. Whats wrong with That pic. Pills have at least a year shelf life

  24. Rated 1

    Disappointed, bought two boxes of probiotic & vitamin combo pack and got home to notice they expired August of 2017!
    Seriously? If this is how well they keep track of their stock then shame on them. This is wrong and unacceptable. What about the elderly-special needs clientele who may not have been able to read the expiration date? That’s taking advantage of unsuspecting customers to sell them expired product.

    I went back to check other boxes in the same area and several other items were also expired. When I pointed it out to the RX counter they were very polite but didn’t seem concerned but assured me that I could still take them! Uhhhh no thanks.

  25. Rated 1

    Disappointed, bought two boxes of probiotic & vitamin combo pack and got home to notice they expired August of 2017!
    Seriously? If this is how well they keep track of their stock then shame on them. This is wrong and unacceptable. What about the elderly-special needs clientele who may not have been able to read the expiration date? That’s taking advantage of unsuspecting customers to sell them expired product.

    I went back to check other boxes in the same area and several other items were also expired. When I pointed it out to the RX counter they didn’t seem overly concerned but assured me that I could still take them!

  26. Rated 5

    Always receive great service!

  27. Rated 5

    I love your store and pharmacy! Also keep fighting the Seattle employee tax proposal! Totally behind you let us know how to help!!!!

  28. Rated 4

    The clerks are always there with a friendly greeting and ask if they can help.

  29. Rated 5

    My go to place for last minute kid birthday parties!

  30. says:

    You know what, I’m very much inielncd to agree.

  31. says:

    Dear Bartell drugs,
    Your staff at Wallingford Bartell is consistently helpful, friendly and knowledgable. I am an enthusiastic Bartell supporter.
    Would appreciate if Bartell stocked personal products, such as Free and Clear Shampoo, that are truly preservative and chemically free. The label “natural” does not always assure lack of preservatives. I am one who has heightened sensitivity to preservatives in personal products.
    Also, please bring back Kiss My Face Olive oil soap. It is perfect for sensitive skin.
    Thank you, good wishes

  32. says:

    Very helpful and friwndly service, They had everything needed and easy to find

Survey Discussion