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Safeway TomThumb Guest Satisfaction Survey

Have your ever purchased in Safeway TomThumb grocery store? Tell Safeway how you feel about it to help it improve at Safeway TomThumb Guest Satisfaction Survey to win one of five $100 Safeway Gift Cards. The sweepstakes is open US Canada customers.

Safeway Guest Satisfaction Survey Guide

It will take you only a few minutes to complete the survey:

  • Visit Safeway Customer Satisfaction Survey page (See Reference Link 1)
  • Read the sweepstakes official rules (See Reference Link 2)
  • Enter the date, time and survey code located at the bottom of your receipt

Safeway Guest Satisfaction Survey

  • Rate your overall satisfaction with the overall cleanliness of the grocery store, the shopping atmosphere, the ability to easily see pricing information, etc

Safeway Guest Satisfaction Survey

  • Answer several general questions about your visit

Safeway Guest Satisfaction Survey

  • Enter your contact information to win one of five $100 gift cards upon completion of the survey

Safeway Guest Satisfaction Survey

About Safeway TomThumb
Safeway is a North American supermarket chain that offers high quality brands at low prices varying from everyday necessaries like milk and paper towels to premium, specialty items like gourmet coffee and organic lasagna. The company also owns and operates online grocery channels, including Safeway.com and Vons.com.

Reference Links

  1. Safeway TomThumb Guest Satisfaction Survey Link: www.tomthumbsurvey.net
  2. Safeway TomThumb Guest Satisfaction Survey Sweepstakes Official Rules
  3. Tom Thumb Official Site: www.tomthumb.com 
  4. Safeway Official Site: www.safeway.com

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Rating 4.927votes

  1. Rated 5

    Great services at Tom Thumv

  2. Rated 5

    My Cashier, Janetta was great – she was extremely helpful and through. I was very happy with my experience. Michael Chase is the store manager on Lovers’ Lane

  3. Rated 5

    Paulette great service

  4. Rated 5

    Deanna was my cashier and I will come again just because of her

  5. Rated 5

    The Tom Thumb on Skillman in Dallas has the best clerks and the pharmacy are are awesome.Greay place to shop

  6. Rated 5

    Christie was great. Even though a “free” item didn’t go through with my Tom Thumb card, Christie helped solve the problem.

  7. Rated 4

    I think this is a good thing that Tom Thumb stores are doing..great way to promote business.

  8. Rated 5

    Store 3625
    6/27/17 20:09
    I was extremely happy with my recent visit. The Bakery and Produce Dept. Were clean/helpful and knowledgeable.

  9. Rated 5

    The produce department was neat and clean! Greg was very helpful and knowledgeable. I would shop this produce over Krogers!! Keep up the good work!

  10. Rated 5

    I always an greeted upon entering the store, if you can’t find something, they are right there to help you. Today, I asked the store manager Mr Evans for something, within 2 minutes, he came running to the other side of the store where I was, handing it to me! Talk about customer service!

  11. Rated 5


  12. Rated 5

    My shopping experience on 06/13/17 20:07 3597 54 157 8854 8854
    was pleasant. The lady Sakito assist me very fast and excellent in many ways. I’m totally satisfied with rated 10

  13. Rated 5

    Excellent customer service
    Rating 5

  14. Rated 5

    Super awesome and nice!

  15. Rated 5

    My service was remarkably good today. I was in a big hurry and jump into a line where the light was off and the cashier clearly was intending to not take further customers. She insisted I stay in line and was very pleasant. Sherry McClain in the Grapevine Texas store provided me friendly remarkable service.

    Tom Thumb store #3625. Steve Smith Mgr. Sherry is a great asset.

  16. Rated 4

    Very fast service today despite customers lining up with more items then the express lane says. The cashier Stephanie Neal was real nice. Store is cleaner then it had been months back.

  17. Rated 3

    This store location needs self checkouts. Cashier was extremely slow and the one line available was the “express” with a long line.

  18. Rated 5

    My husband was diagnosed with cancer so he is on multiple medications. On March 25, I brought in a prescription and it was too soon to get it filled. Mark, the pharmacist at the Duncanville store came in early Sunday morning, got the prescription authorized and called me to let me know that I could pick up the medicine when the Pharmacy opened. He should be recognized and given a commendation for this. He is a good man!!!

  19. Rated 5

    We recently visited the Tom Thumb on North Collins Street in Arlington. The grocery manager Shane Davenport was extremely helpful to us, spending extra time finding pricing and making sure we got all the items we needed. He is such an asset to your company and we will now be visiting that particular store more often. He deserves a commendation for sure!!!

  20. Rated 5

    Love my Tom Thumb! 7117 Inwood Rd. Dallas Tx. Michelle & Lanitaare my favorites. Very sweet & fun!

  21. Rated 5

    By the way I was talking about Tim thumb st Preston and belt line

  22. Rated 5

    I have always found my Tom Thumb pharmacy the very best a person ca ask for. They take time to answer questions and make sure you walk away satisfied. Nikki and Krista and all the staff are outstanding

  23. Rated 5

    Our store at Parker and Independence in Plano is really a wonderful place to shop. The manager, Billy More is really great. We have been shopping there for over 30 years and everyone is really good to us.

    Today Brooklyne and Brandan serviced us and as usually were really good and polite.

    We tried to that the survey but no matter what we did the survey form would not come up.

  24. Rated 5

    Sakina is amazing!

  25. Rated 5

    Needed a birthday cake last minute. Ran into your store 2643 in Addison. Alissa behind the bakery counter…helped me find a cake, wrote happy b’day on it, found some cute little thing to stick on it and I was out the door. What a great, helpful and respectful employee. She should be recognized…thank you Tom Thumb for making the birthday party special.

  26. Rated 5

    Alesha was wonderful! Also, both of the associates at the hot food counter were extremely helpful and nice!

  27. Rated 5

    Love to shop at Tom Thumb in Southlake besides being so clean and organized, your employees are so nice and helpful. Thank you so very much as your hard work makes shopping enjoyable!!!

  28. says:

    I was at your store on Preston and Beltline the store is nice and clean ,your employees are nice and polite, also John a younger cashier very sweet boy I always try to go to his lane good manners with a smile.Thank you so much.

  29. says:

    I was at your store on Bowen and Park Row in Arlington. Jarmaine was pleasant and polite, I was greeted by smiles throughout the store. The store was clean and I found everything I needed. Great Job by all.

  30. says:

    R.C. at the Plano store on Alma Dr. was very delightful, he was polite and very personable. He greeted me with a smile and I will be returning to his line soon. Keep up the good work R.C.

  31. says:

    Store #3522
    Angela could not have been more courteous and efficient.
    Kudos to Angela.

  32. says:

    Debbie L. customer service in the Deli at the Rowlett Texas Store, was a joy to watch not to mention we were lucky to be her next customer..talking about crisp,freindly, clean and familiar with the product in the meat and cheese case.she suggested Havarti cheese and for the first time we bought a pound..it is delicious.

  33. says:

    Claudia was very helpful. She was very busy with after Christmas sales. I love shopping at Tom Thumb #1783.

  34. says:

    I tried to participate in your survey but I could not access the actual survey, only the instructions on how to do it. What gives? For most people this would be too time consuming and frustrating to participate.

  35. says:

    Rowlett Lakeview Pkwy Store proved again that Tom Thumb is superior to Kroger in Customer Service.
    Didn’t have the Faber ware skillet I had saved for and saw I was upset when they could not confirm arrival of another shipment. The manager instead offered me an upgraded skillet which I accepted.
    When I could not find a product, the grocery manager walked me to the shelf and explained my options.

  36. says:

    I had a great experience as always at my tom thumb located at 819 Arapaho in Richardson. Austyn was friendly and quick. she helps make the experience great.

    (this store normally has a very long check out time) that’s the only negative to going there.

  37. says:

    The young lady who helped me was wonderful She went over and beyond. I would fill out the survey but it is not clear sorry. Her name was Tecoah and it is Tom Thumb on Valley Ridge in Lewisville, Tx

  38. says:

    Very nice and clean store. My compliments to the manager and her employees.
    Erika Johnson was especially nice and helpful.

  39. says:

    visited the tom thumb store in rowlett, meat market very clean and Chris was very nice and helpful

  40. says:

    PAC CAST CLAM CHD. Soup was not really a soup as much a base for making a soup.
    Maybe 20-30% added cream or whole milk plus clams since I found minor evidence of clams and it was much too thick for soup. Sure any full body clam chowder would be more expensive but it would be an O K price as a soup stock

    Gerry Huber

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