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The Shoe Company Customer Satisfaction Survey

What do you think about the shoes from The Shoe Warehouse? Tell The Shoe Warehouse what is your impression about it and what should be improved at The Shoe Warehouse customer satisfaction survey, you will have a chance to win a coupon of $10 off plus 10 chances to win $1,000 daily.

The Shoe Company Customer Satisfaction Survey Guide

  • Visit The Shoe Company Customer Satisfaction Survey page (See Reference Link 1)
  • Choose one of the shoe shop from the two options

www.theshoeq.com - 1

  • Read the sweepstakes official rules (See Reference Link 2)
  • Enter the visit date, survey code and total purchase amount

www.theshoeq.com - 2

  • Click on ” Enter” button to continue
  • Follow the instructions and finish the survey

About The Shoe Company
The Shoe Company is a Canadian shoe and apparel store, originating from the Greater Toronto Area. They currently operate 65 stores from Victoria, BC to St. Johns, Newfoundland. Leonard Simpson is the founder of Town Shoes and had the vision to see the growth opportunity for footwear to be sold in a big box format. He then created the Shoe Company and has recently purchased the Western Canada based Shoe Warehouse.

Reference Links

  1. The Shoe Company Customer Satisfaction Survey Link: www.theshoeq.com
  2. The Shoe Company Customer Satisfaction Survey Sweepstakes Official Rules
  3. The Shoe Company Official Site: www.theshoecompany.com
Rate your recent The Shoe Company experience and discuss with friends
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  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 4.2/5 (2496 vote casts)

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222 Responses so far.

  1. Anna says:

    best customer service, very friendly

  2. keiyh robitaille says:


  3. Brenda Balinski says:

    Shoe Warehouse was very helpful in making sure my shoes fit right and sold me leather shoes for my husband and Vans for my son.

  4. Lidia Wodecka Nicholson says:

    The service is top notch at The Shoe Company, I had help picking out a new purse and the employee was so friendly and enthusiastic . The selection and prices are great!

  5. Dorothy Breckenridge says:

    each time I have been into the Shoe Company I have had excellent service and lots of help, and I would recommend this shoe store to everyone

  6. Herman says:

    The lady took extra afford in trying to the style we were looking for.

  7. Shilpa Chacko says:

    good service.lot of deals.

  8. Thula says:

    Very nice service, love the shoes and accessories. Found what I want

  9. Walter Dona says:

    Found that men’s shoes and boots mixed together and sort of scattered on one side of the store. Price was great for what I bought though.

  10. Cindy says:

    very good shoes good service

  11. RuthOrdon says:

    Found just what we were looking for and got great service…Thank you!

  12. Harpal says:

    Execllent sevice and very nice shoes.

  13. Kelly says:

    Very organized and quick service

  14. christina says:

    Very helpful service.Also very nice winter boots that are waterproof!

  15. Kostas says:

    Very nice service,love the shoes and accessories for Winter and Summer!I also recommend getting the Sorel Winter snow boots!

  16. Cheryl Glenn says:

    Great help in a very clean and neat uncluttered store.

  17. Mary Anne Ramos says:

    very frsutrated with my recent dealing with you/ your store. My order was canceled and no one informed me. And until now I have not been refunded yet.:(

  18. Mary K Hillaire says:

    Love the variety of shoes and acceseries

  19. Leah says:

    Very successful

  20. ANNE BORAS says:


  21. Leesa Kennedy says:

    Good service

  22. Maria Galapon says:

    Very nice staff and accomodating

  23. Roja says:

    Very good service

  24. Amy Loveless says:

    Very helpful and friendly staff :)

  25. Li zhang says:

    Like 20-70% off in store

  26. Liz Burger says:

    Thank You

  27. Bernadette Cummings says:

    i had excellent service

  28. Bernadette Cummings says:

    i had excellent sevice

  29. Sue says:

    Excellent service!

  30. Jocelyne Prefontaine says:

    Very good service thank you

  31. Abshir Ilmi says:

    I had good customer

  32. NILUFA AKHTAR says:

    During last two years i purchese two pairs of shoe I had good customar service. This year i purchese two pairs of shoe.

  33. smon g. says:

    I had good customer service when I bought my shoe yesterday. you need to bring more shoe to the store.

  34. Dawn Cross says:

    Had to return a pair of boots because of a weird seam inside and they were very helpful.

  35. Louise Page says:

    Customer service was excellent. However I thought there was too many boots and not enough shoes.

    Thank you!

  36. Deborah Zelmer says:

    Very good service

  37. Nebahat says:

    Very good service

  38. Candace Ukrainetz says:

    Great service

  39. Ken Humbert says:

    Got a great deal on sandals;Staff was very friendly and helpful.

  40. Dennesse Grey says:

    Customer service is amazing

  41. Mary Ann says:

    Customer service was amazing

  42. Marilyn Read says:

    Believe the girl’s name was Julia and she as extremely pleasant. Will definitely revisit this store.

  43. kim woloshen says:

    very helpful and knowledgeable staff

  44. Tony Dunphy says:

    The server was helpful asked several times if we need anything Dec 1

  45. Jose says:

    good service Aug 9

  46. Jamshid Partovinia says:

    Service was very good

  47. Jamshid Partovinia says:

    Good Service & Great Price

  48. Dan Lewis says:

    Grand Daughter loves her new rain boots/Wife found her new boots today. Excellent service from SHUBASH

  49. Erna says:

    Good service and good shoes

  50. Sharanjit says:

    Excellent service

  51. Sharanjit says:


  52. velvet steffen says:

    Good service

  53. Philip vonSaldern says:

    Excellent service and selection

  54. Ashley robertson says:

    Love the shoes and company

  55. Mohinder HAnda says:

    Service was good

  56. Kesang Dolma says:

    Great price, great service

  57. Dora Gonzales says:

    It was a very good service, and very good discount!

  58. Dana Heintzman says:

    Good clearance section.

  59. Tim Threinen says:

    Great service. Great products. Great staff

  60. Julia says:

    Nice company

  61. Patrice says:

    I love this store

  62. santana vanderburg says:

    I love the shoe company but they need to have more sizes in stock I had to order mine. They always say what you see is what we got just wish they had more sizes in the back. Other then that service was great

  63. salika says:

    i shopped at the shoe company and i loved it, prises are good and the quality is good to

  64. amun says:

    Love shopping here!

  65. Baljit says:

    I like to visit Shoe company as I can buy comfortable shoe from this store.

  66. Harpreet says:

    Shoe company has such a large variety of shoes that you always end up buying more than the need.

  67. Moe says:

    Great Customer Service!

  68. Amy Loveless says:

    Great customer service and very polite staff

  69. Helen Sponga says:

    Thank you Hansha for the excellent service at #370 Manning.

  70. lyn walsh says:

    bought many shoes there at reduced prices

  71. Ibtihaj says:

    Thank you Fara for your excellent customer service @ Shoe Company Marketplace in Barrhaven!!!

  72. Leine says:

    Great service

  73. Istabrakh says:

    I was very happy with the shoe company service

  74. Faithe says:

    Great service & deals!

  75. Catherine says:

    I buy all my family’s shoes there, best deals around, great service

  76. anna says:

    Great service

  77. Aneela says:

    Great service I always like to shopping there because of good deals.

  78. Aneela says:

    Great service,IAlways like to shopping there. because of good deals.

  79. Kelly McAlear says:

    Great selection and always have my size.

  80. Elaine Fyffe says:

    Great service

  81. Mary talarico says:


  82. Barb says:

    Great and helpful staff.

  83. Selfa Bollor says:

    I like shopping there the price is reasonable

  84. Noor says:

    I am happy

  85. mohammad says:

    very helpful,you are awesome

  86. Albert Faucher says:

    I found a nice price winter boot that is affordable and comfortable and warm for this winter. The clerk help was very appreciated.
    Thank you,

    glade I stopped in

  87. AZARIAH REID says:

    they were very helpful

  88. Ching says:

    They are very helpful and considerate
    The next day I asked my husband to go buy his shoes in heartland location

  89. Martha says:

    Excellent customer service, very good shoes and prices.

  90. Sue says:

    You are awesome

  91. Linda Giebelhaus says:

    the service was great! I will be coming again.

  92. amanda williams says:

    misleading infor……………..told by cashier…..fill out survey and get $10 off next purchase……………sticker on my bill says the same…………not till i am totally complete and go to my email to retrieve coupon, as i am returning for another purchase………………alas “purchase must be over 6o!!!!!!!

  93. liza camara-aguiar says:

    The sales reps are always great help and the deals are also great.

  94. Tracy Langdon says:

    Always a positive experience at The Shoe Company! Great shoes!

  95. Franka Poitevin says:

    The staff were very accomodating and friendly. I LOVE the professionalism

  96. Evie says:

    Great price with a good brand of shoes! Plus the point I collecting I can save $10 on my next purchase.

  97. Lynne Dallaire says:

    Always a pleasure going to the Shoe Company. The staff is exceptional. It’s my favourite shoe store to shop at with reasonable prices and quality shoes.

  98. Mehboob Shaikh says:

    amazing products ,services and prices

  99. Jing says:

    Love the shoes, great price, and excellent customer service :)

  100. Claudia Barraza says:

    Great find at great prices

  101. Alona says:

    Excellent customer service

  102. Kelly says:

    Very good service. Thankyou

  103. Nesrin Aly says:

    Very good deals

  104. Maria says:

    Awesome shoes!! Great service!!

  105. Musah says:

    Great service getting points as well can’t go wrong with that

  106. Pauline Jennings says:

    Great Service

  107. Parminder says:

    Good experience

  108. Rana Nagem says:

    My favourite store

  109. Hardeep says:

    Good service

  110. Hardeep says:

    Good service

  111. Ethel Jenniex says:

    Great service; good price!

  112. Cristina Draghici says:

    Had a good service a town centre Millwoods Edmonton

  113. Kerry says:

    I never received a black thing on the top of my dsw receipt. I spent $105 yesterday at 2:14 pm and at store #0504, term was #004 and trans was 028208

  114. pamela mcneill says:

    had a great eperience at the shoe company no hassel return an great customer service

  115. Kjirsten Ernst says:

    Love this store. Clean organized and helpful staff. Also great selection for whatever foot wear you need

  116. Dale Prieur says:

    Great service.

  117. Corey McPherson says:

    nice store . Helpful ladies.

  118. Annette says:

    Great store with lots of selection and helpful staff

  119. Nour says:

    The store is awesome and have a great value .

  120. Maria Brown says:

    LOVE the service!!

  121. Shelley Jorgensen says:

    Great job

  122. brian rusnell says:

    great service. like the shoes

  123. Gerri Allen says:

    Survey would not except store # ???

  124. Glenda Shortt says:

    It was a great experience

  125. karen sy says:

    There’s a lot of selection of shoes! awesome!

  126. lindsay reddeman says:

    Like the shoes. Victoria/Langford location is great, but the Yonge street location customer service is a bit lacking.

  127. Sharon Miller says:

    The girls working tonight were super nice, had an awesome experience.

  128. Antonette says:

    It’s always a great service and value price!

  129. Joanne jack says:

    Good service very helpful

  130. Chris frig says:

    we had a great experience today,staff were helpful and very polite.2 thumbs up

  131. angela herda says:

    the staff were very polite and helpful!!!

  132. Angele Menard says:

    Always enjoy shopping at the Shoe Company

  133. ANTONET SORGINI says:

    Good Service. The cashier was very sweet.

  134. Jen Lawson says:

    Great customer service. Always friendly and helpful staff.

  135. Colleen Lapinski says:

    Have bought many pairs of shoes here. Large variety and great customer service.

  136. Lorraine Martens says:

    very knowledgeable excellent service.

  137. Lana Worm says:

    Thanks for the chance to Win! I love shoes!

  138. Joanne Peacock says:

    Great customer service, very helpful and accomodating. Loved all the boots and shoes. Definetly will shop at the shoe company again and very soon.

  139. Delia says:

    They were really helpful for finding me the right shoe for my nephew

  140. Jodie says:

    Great deals!

  141. Daniela says:

    Excellent Service

  142. Patricia says:

    The ladies were so helpful and can relate to the customer’s experience of not being able to find the right shoe to complete the perfect outfit. They really helped me to find the shoe that made that outfit ‘perfect’.

  143. Casey says:

    Very helpful and nice

  144. Pawandip Dhaliwal says:


  145. rania says:

    The staff was helpfull

  146. Debbie huckabay says:

    I have had awesome people when I have gone into the store in Vernon bc I didn’t get to do the survey as I was too late but wanted to let you know that we shopped in Kelowna and Vernon and we had awesome staff Thanks

  147. Stacey Carruthers says:

    CSR was very helpful and easy to talk too

  148. June says:

    The service received was excellent. The sales rep was very friendly and ensured we got exactly what we wanted.

  149. Zora says:

    It was great customer service and they also have nice stuff.

  150. Rene Ventura says:

    Friendly and helpful staffs

  151. Doug Berry says:

    Great service

  152. Gina Loutrianakis says:

    Great service!

  153. Gina Loutrianakis says:

    Amazing customer service

  154. Holly says:

    Great store

  155. Hossn noman says:

    The store is grate

  156. Liz mccrory says:

    Great service!

  157. Doreen Jack says:

    Enjoy shopping in your store as the employees are very helpful “when needed” and do not pressure you while you are shopping.

  158. anne graham says:

    very pleased, got $10 offwith pointsand nice boots

  159. Diane says:

    I love there selection of shoes, boots and sandal for the whole family. Shoe company have been my store for like 15 years more. I love shopping at Shoe Company, and love the great service, each time I go there!!

  160. Nieves Calaycay says:

    Shoes were exactly what I needed. They were 50% off. Then there was another $10 off from collecting points. So pleased!
    The cashier was also very pleasant. Made the shopping experience that much nicer.

  161. nelly luarca says:


  162. Kamal Dhatt says:

    Great service

  163. Natasha Vanasse says:

    Love this place…

  164. Kim Wallis says:

    Great place to get my kids shoes. Very helpful

  165. patricia masalu says:

    Very good customer services and lots of choices for better price. We will miss the Billings Bridge Store.

  166. Christina Robinson says:

    Very good customer service. Thanks great converse.

  167. SZILVIA FARKAS says:

    I love this store so much nice shoes and cheaper price

  168. Bernice says:


  169. Jagdipsidhu says:

    Very good

  170. shadan says:

    best company ever

  171. Lara says:

    I loved it they are so professional

  172. Lori PIERREROY says:

    Awesome customer service and great prices! Great team and great selection! Thank you again for the wonderful service and quality products :-)

  173. Tere says:

    Employees were helpful

  174. Tatiana Shklovets says:

    Great selection and good deals!

  175. Andy says:

    Rhonda was so helpful very nice I always like going in your stores nice employees

  176. Ashley gallagher says:

    Amazing job thank you so much for your great service. Ashley gallagher

  177. Ronnie says:

    Great deals and good customer service at Shoe Company at Lawrence Plaza.

  178. Julya says:

    Great experience every time I’m there. Extremely helpful staff ! Thanks.

  179. ANITA HALL says:


  180. Margaret Yarmuch says:

    I am always satisfied shopping at this place The selection is very good and the service is excelent.

  181. Vic Strikaitis says:

    Good service Good shoes

  182. Jeetinder Rauli says:

    Great customer service. Good price.

  183. Caitlin says:

    The associates were very helpful and patient and made my shopping experience great.

  184. Charlie ferguson says:

    The location that I shop at is great. The staff are very helpful and knowledgeable.

  185. Lavanya says:

    Great job. My kids nice shoes

  186. Deborah Desimone says:

    Great service -good fun -sweet prices

  187. Rose Fewer says:

    Excellent service and love my new shoes

  188. Laurie says:

    Great service the staff were lovely. Would Vista again.

  189. Tiana says:

    The store team was lovely! They asked if I needed help and did the best they could to fit my needs. Everyone was so nice,patient, and the sales were great!

  190. Nahideh rahimian says:

    This is my favorite store .I go there every weekend and check it out.❤️

  191. Kelsang dolma says:

    Service is good

  192. Nahideh says:

    Everything was good and I’m gone go there again .

  193. Rawia says:

    You made my day guys❤️

  194. js says:

    great shoes ,boots,athletic wear, prices are always great no hassel buys /returns

  195. David Ronald says:

    Excellent service as always, went out of there way to find the right shoe that fit me. Well recommend

  196. Edna banjanovic says:

    Great service and good shoes.

  197. Angel peng says:

    Shoes are great and cheap, thank you

  198. lucia says:

    Good quality shoes good price thank you

  199. Candice says:

    I was very pleased with service I receive at your store today. The ladies are very helpful and nice.

  200. Nicole says:

    Excellent quality kids DC shoes!

  201. Jae ho Han says:

    Good quality shoes. Good prices. Thank you.

  202. Adam says:

    Very satisfied, good quality, price and service. Thank you.

  203. Leah says:

    I think the shoes are great. I love the service and the quality. Definitely the place to buy my next pair when needed.
    Thank you

  204. Carol Black says:

    I was very satisfied with the service I received from both the Manager and Assistant Manager in The Shoe Company store on Wheeler Blvd., Moncton, NB. They are incredibly experienced not only with the footwear, etc, but with their ways of handling their customers. Hats off to this store and their personnel.

  205. Rosalee says:


  206. jeff mayenburg says:

    Very nice people and helpful service. And the prices are quite reasonable. Will come again. jeff

  207. SusanTamola says:

    Very satisfied with the service.Excelent selection of footwears

  208. Anna says:

    Excellent service!

  209. al trottier says:

    great service from tammy

  210. Julie Russell says:

    Loved the shoes I got receiving a $10 coupon as well

  211. Julie Russell says:

    Bought shoes from here and receiving $10 coupon

  212. Narinder Bains says:

    Your customer survey form is the worst I have seen. Does not let me enter the amount and it is not intuitive.

  213. Rhonda Taylor says:

    Love the selection at The Shoe Company and friendly staff.

  214. Asma says:

    I am very satisfied

  215. Samina says:

    I am satisfied

  216. Dana says:

    Love shopping at the shoe company, great deals , great employees

Survey Discussion