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Post Office Tell Us Customer Survey

Do you think the service of Post Office is considerate and helpful? You can tell Post Office your evaluation through this customer satisfaction survey. Upon completion of the survey, you will get a chance to win 250 pounds worth of High Street gift vouchers.

Post Office Tell Us Customer Survey Guide

  • Visit the survey page mentioned in the Reference Links
  • Choose the method of your entry, using invitation card or receipt

Post Office Tell Us Customer Survey

  • If you use an invitation card, enter the branch response code, visit date, language and click on “Enter”

Post Office Tell Us Customer Survey

  • If you use a receipt, enter the branch postcode, visit date, language and click on “Enter”

Post Office Tell Us Customer Survey

  • Answer some questions based on your experience there

About Post Office
Post Office is a retail post office company in the US. It provides postage stamps, banking to the public nationwide.

Reference Links

  1. Post Office Tell Us Customer Survey Link: www.postoffice-tellus.co.uk
  2. Post Office Official Site: www.postoffice.co.uk

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Rating 4.5126votes

  1. Rated 2

    The service i got at the W.H.Smith Post Office in Lowestoft was abrupt and impatient, I have been using this post office for 10 years (although they have just moved in to W.H.Smith) the rest of the staff are brilliant but for one gentleman if I can call him that, he is always the same, I really do not think he likes what he is doing.
    He is stuck in a job that he dislikes and he lets the public know it, he is never rude but he comes very close to it, when I go to the post office and he is serving i always hope for someone to finish early so I dont have to face him again.

  2. Rated 5

    Daley in the Liverpool India buildings Post Office was amazing, helped my son repackage his parcel then made sure he knew what to do. Friendly wonderful service.

  3. Rated 5

    Jenny in the Worthing post office on Chapel Road was very friendly and helpful. 0099082

  4. Rated 5

    Excellent service from Zoe at Acton Post Office. Considerate, effcient and very helpful.

  5. Rated 5

    Good service lovely lady helped me with all my queries. Branch response code 0205117

  6. Rated 5

    Hello.I sent a package to italy.And has not received the package until today.Please solve this problem.Or to tell me where the package is and when it arrives at your destination.wait for response.thank you

  7. Rated 5

    The Newport Pagnell Pot Office is under New Management and is working well. There was no problems with the previous management but the new one is just as good, the staff are the same, the service just as good and we have had an addition of a TV screen that eeverybody watches while they are in the queue.

  8. Rated 1

    Queues in Beccles post office are horrendous. I had to photocopy documents again which meant queuing twice. Staff actually made another customer return to provide house number as well as house name for parcel, the customer had posted to this address in the past without problem, this felt like an imposition and there was no sense of providing a timely service. One staff member was observed laughing with a customer about the customer who had to queue twice, which I assume was me. I was not impressed. When you charge for services such as document checking I think it would be appropriate to staff your premises adequately. I do not like wasting hours of my time in a cramped hot space and the staff do not appear to enjoy working in these conditions.

  9. Rated 5

    Very helpful not open long enough in the day

  10. Rated 5

    Very helpful- 0186147 Jane

  11. Rated 5

    Very helpful

  12. Rated 5

    West Nile St branch in Glasgow…Sharlene extremely pleasant and helpful. Transaction carried out in minutes with no fuss. Great customer service from a knowledgable, personable staff member.

  13. Rated 5

    Very good job and. I’m satisfied

  14. Rated 5

    I went into the Wigan central Post Office and was greeted and helped by a really helpful member of staff. Lisa helped me start to finish and I left happy and well informed, I will return. Branch Response Code 0094064

  15. Rated 2

    2 Star report on currency issues posted 2 mins ago was YO21 1DN in Whitby.

  16. Rated 2

    Poor service and beurocracy gone mad.

    I went in and asked for £70 in Euros – This was refused because I did not have photo ID with me. I do not need photo ID at any bank or currency exchange point in a travel agency or supermarket, just either a credit card or cash – So why does the post office insist on it – Pointless beurocracy pretending to add value to services to customers.

    Eventually I was told that I could use my credit card to withdraw cash (sterling) and I would not need photo ID if I paid cash for the Euros – Pointless but I suppose the post office now gets paid for two transactions instead of one like everyone else.

    There is no reason for this – Why not demand photo ID for anyone to buy stamps?

    I will never use the post office to obtain or exchange currency again.

  17. Rated 5

    I visit to kings cross post office to do money gram and it was very difficult for me and one of the staff (Neelam sharma,customer relation manager)delt my transaction.I really pleased that she served me and look after me well.Thank you very much.

  18. Rated 5

    I have just visited the post office on Holyfield Road South, code 3392015 and I was served by Jayna. I am due to fly to Ireland in the morning with my family and went this morning to change sterling to euros. The exchange rate plummeted over night had had changed from approx. 1.11 per English pound to 1.06 per English pound. Jayna helped me at great length and informed me that should I purchase on the Internet that I could get an exchange at 1.10 but it wouldn’t arrive until tomorrow. Jayna went through the various options and even assisted me in completing the online form. Eventually completed, I received an email notification stating I can collect today at 1300hrs!!! If it hadn’t of been for Jayna I would have rode around for the rest of the day and ended up exchanging at such a lesser rate. Top quality customer service and such a friendly smile to go with it. A defo 5* employee!
    Thank you

  19. Rated 5

    Sorry the code 0070114 is for the comment I left 2 mint ago

  20. Rated 5

    I went into the post office in Pimblico London and the service Bushra gave me she helpful and bubbly and always smiling love going in there I travel for the lovely service

  21. Rated 2

    I paid in good faith for next day special delivery by 1pm cost a fortune and you tried to deliver it in the early hours of the morning when the passport agency would not of even been open. I was ill advised at the post office when I posted my mail they cant even see when they put in major company details that they only except deliveries at certain times and on certain days, but when you ring customer service they have the details in front of them

  22. Rated 1

    Twice now I have been asked to give feedback and have had to the Branch Response Code. Both times this code has been smudged and indecipherable.

  23. Rated 5

    Thanks to Rowena at Beccles on helping me with parcel.
    Response Code 2521369

  24. Rated 5

    Very professional

  25. Rated 4

    Very good overall,polite,efficient and quick

  26. Rated 5

    visited PO Southend in WHSmith great ! only went in to renew taxon car : young lady so helpful chatty and with good sense of humour and she mentioned car insurance , my renewal etc so a really helpful good trip ! thankyou and thank the girl if you know who she is

  27. Rated 5

    Bridget served me today. I posted a letter. She was polite and friendly and quickly dealt with me during a busy time. She also asked me if I need any cash which was also useful as I did.

  28. Rated 5


  29. Rated 5

    BRANCH CODE 491340x

  30. Rated 5

    I’d like to thank Cheryl berry for the helpful advice on filling out passport forms very helpful and polite

  31. Rated 5

    I’d like to thank a cashier Mrs. Ravi. who have helped me with shipping a parcel in Lipus street branch office.

  32. Rated 5

    A brilliant service so helpful and pleasant

  33. Rated 5

    Debby is a huge credit to the post office and offers a brilliant amount of help
    BRANCH CODE 6766145

  34. Rated 5

    Helen and Steve are the best always helpful I like doing busses with them

  35. Rated 5

    Tracey is a credit to the post office.She is always happy and brilliant at her job. BRANCH CODE 561340X

  36. Rated 5

    Jane was our Travel Beaurau cashier today at Branch Code 0064343 What a lovely helpful lady. Pleasure doing business. Will definitely go back again

  37. Rated 5

    Excellent service branch 0105481 by coke

  38. Rated 5

    Excellent service

  39. Rated 5

    Branch code 0444200
    I went to this branch in Liverpool yesterday 6th June to pay via Moneygram and the staff alerted me to the suspicious email I had had from Paypal threatening legal action.
    They helped me contact the legitimate Paypal and found that my payment would have be part of a scam. Without their knowledge I would have lost £405!!
    The staff- Julie, Angela, Margi and Bob were AMAZING and very helpful and supportive. I cannot thank them enough. Truly brilliant employees! Thank you. Kate Kelly

  40. Rated 5

    All the staff at this branch are great. They are always very busy but always helpful and polite.

Survey Discussion