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Post Office Tell Us Customer Survey

Do you think the service of Post Office is considerate and helpful? You can tell Post Office your evaluation through this customer satisfaction survey. Upon completion of the survey, you will get a chance to win 250 pounds worth of High Street gift vouchers.

Post Office Tell Us Customer Survey Guide

  • Visit the survey page mentioned in the Reference Links
  • Choose the method of your entry, using invitation card or receipt

Post Office Tell Us Customer Survey

  • If you use an invitation card, enter the branch response code, visit date, language and click on “Enter”

Post Office Tell Us Customer Survey

  • If you use a receipt, enter the branch postcode, visit date, language and click on “Enter”

Post Office Tell Us Customer Survey

  • Answer some questions based on your experience there

About Post Office
Post Office is a retail post office company in the US. It provides postage stamps, banking to the public nationwide.

Reference Links

  1. Post Office Tell Us Customer Survey Link: www.postoffice-tellus.co.uk
  2. Post Office Official Site: www.postoffice.co.uk
Rate your recent Post Office experience and discuss with friends
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 4.4/5 (3769 vote casts)

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39 Responses so far.

  1. Hazel McGonagle says:

    Post Office Response Code – 2438445

    I was served by Charlene from the Glenrothes Kingdom Centre branch and she was extremely helpful in getting my packages sent to the US!

  2. Peter Clark says:

    Post Office response code 0113271. Served by Catherine who enabled me to redeem Travellers Cheques dating back to 2003. She was most helpful and dealt with this in a courteous,friendly and efficient manner – she is a credit to your organisation.

  3. Victor Amaira says:

    A very friendly family local post office / shop. Always treated the same.

  4. Nazeema says:

    FAD- 1130021
    Amazing staff as they were really friendly and informative at the same time.

  5. R DONKAR says:

    Really very happy, Everyone helped me, till end of my work. Very kind & smilies everyone, Thank you very much

  6. dr tariq ayub says:

    0250058 rafhy very good service

  7. Jordan Perkins says:

    Very helpful and polite staff. I was served by Shelly and she could not have been more helpful.

  8. susan whiley says:

    FAD: 223427 SESSION: 1-28944
    Have to agree with other responses, this site is excessively opaque. Hope you manage to attach this to my previous comments.

  9. susan whiley says:

    The service at my local postoffice is always friendly and efficient. They have time for you and
    sometimes suggestions how best to use their services. Its a busy place but you are never rushed through. a haven of politeness in a rude and curt world.

  10. Felicity Smith says:

    Excellent service- lovely friendly staff
    Post Office Responce code 1421166

  11. Joseph says:

    Good service

  12. David Cross says:

    I don’t understand how this website survey works — the interface is confusing, and the purpose of it seems to be as much about getting customer data for future marketing purposes as about getting responses on the quality of service.

    Anyway, I went to the Trafalgar Square Post Office and was served by Hasu, a very helpful, witty and good natured person. The Branch response code is 015010X

  13. Ray Thorne says:

    Today visited the Tiverton Market Walk PO and received my supply of euros in a friendly and efficient manner. The money was ready at 11am even though it was said to be available from 1pm. Saved me a special 10 mile drive back into town later on. Who needs banks!

  14. charles clarke says:

    went on a crowed y forgot glasses did not have all info at hand but here coes this happy young lady named sarah with her beautiful mind cam to my rescue in a crazy busy day thank u much had to come and support u by letting the world know how much u helped me even with m frustration and my disability thank u sarah code 0040037..11 white kennet st branch 21.12 2016 13 01 e17bs session 70-74138

  15. Marie Udo-Affia says:

    The Post Office I visited on Saturday was Corsham Post Office, which is my local one and which I use a lot. The staff are polite, friendly and knowledgeable. the post office has been revamped recently and it is vastly better than before – more open and feels less constricted and old fashioned, much more accessible and now has an enticing array of gifts!

  16. Mrs G M Cornforth says:

    I use Ancaster Post Office, Nr Grantham, Lincolnshire. Always pleasant and helpful. Nothing is too much trouble. So pleased that it is still open and hope it will remain open always.

  17. Mrs F.M.Davies says:

    The post office I use at Johnstown, Carmarthen are always pleasant and helpful. So glad this post office is still open.

  18. Mary Andrinopoulos says:

    Sending parcels to Australia for my grandchildren, great service from staff, but l am at a loss as to why l can send up to 2KG weight for £24.45 but if parcel goes to 2.03KG the cost suddenly jumps up to £58.55!!!!!!!!!!! What the hell is that all about, when l asked the staff they told me you only have small parcel or large parcel price nothing for in between, l am a pensioner and find that it is getting harder for me to be able to send my grandchildren for their Birthdays and Xmas, would it be too much to ask that maybe you give special rates at Xmas??????? and a medium parcel price
    Kind regards
    Mary

  19. James Chastain says:

    The Petersfield Royal Mail inside post office is a working, busy, sometimes overworked and crowded place.

    BUT trying to do this survey is almost impossible to understand.

    It is clear as muddy water what to do. The survey card was handed to me by a fine man who took great care of my international mailing needs and local postage stamp needs as well. Friendly and all that is expected.

    I get to this site and is a total mystery! Stupidly designed. The card gives no valid information about what to do once I/We get to this page. AGAIN clear as mud.

    Shame on your Royal Mail for doing this.

    The BRANCH RESPONSE CODE IS: 0159379 and the worker name is Kyle.

    Again you left me totally confused by this awful survey page.

  20. S.Gardener says:

    The main post office I use is very well run. Friendly and efficient staff. Too much comment will override the “friendly and efficient”. Enough said.

  21. Gloria Boyd says:

    Branch response code 014004X, North Finchley.
    Very helpful assistant, Fal, showed me how to use the self service machine to post a parcel.
    Many thanks

  22. Thelma Bailey says:

    I have popped into Devizes Post Office today to buy postage stamps and rolls of brown paper
    I found the lady serving me was pleasant and helpful even though I only had a £20 note to pay for the things that I had bought fher £10.80p. Thank heavens that we still have a PO !!

  23. EDWARD POLHILL says:

    i visited kirkby 2 st chads parade kirkby shopping centre kirkby merseyside l328rd went on 29/11/2016 at 17:01 to collect money out my account and was served by mr jav he was a very happy polite man very helpful always smiling you get served quick also admire the staff in postoffice for their ability to handle many different administrative tasks with speed and friendliness best postoffice by far know most custormers by name greet you with a welcome warm hello,ask how you are doing and hows you day been enjoy rest of day all giddy and smily makes your day and yourself feel alot better happy lovely hard workers would recogmend anyone to go kirkby postoffice.Branchresponse code 480420 SESSION:5-103613

  24. Margo Thomas says:

    very happy with the member of staff who served me. admire the staff in postoffices for their ability to handle many different administrative tasks with speed and friendliness.

    Branchresponse code OO79413

  25. Jean latcham says:

    Today myself and my partner visited Hurst park post office at the tesco store in west molesey. We went to open a current account due to the letter of acceptance for a control account. We didn’t know how to go about this issue so Barry one of the post office employees rang the customer help line for us and got us all set up with our new account. Excellent customer service given.

  26. Ruby Elizabeth Andrews says:

    Visited my local post office at Harleston Norfolk as always staff very pleasant and helpful.The subpost mistress knows most of her customers by name and greets them in a cheery manner.

  27. Mr. William Strutt says:

    Although the service was a bit slow, due to a customer wanting two parcels checked in,the lady who served me was quick and my parcel was sent the same day (16/11/2016).On tracking it was waiting for delivery on(17/11/2016).good service!

  28. mark brown says:

    I think the service of the post offices are really good and convenient as I pay some of my bills through the post office and I’m even thinking of getting broadband through it,they have everything you need and when I have posted important mail it has got there on time altogether there service is FIRST CLASS!!

  29. mujbur Rahman says:

    I have found the post office service very helpful and very useful.

  30. P Marson says:

    I visited the Crossways 3 Forestdale Shopping Precinct CR0 9AS post office at 1448 today 8/11/16 to buy some Christmas stamps. The lady who served me (Koki) was very helpful indeed and took the trouble to sell me a nice selection of the stamps as she knows I collect special issues.
    Receipt: FAD: 070013, Session 2-859348

  31. p longbottom says:

    Went in southemsal po friendly service,busy but que went down fast use po a lot,can do more on line like council tax,but prefer to do some like council tax in po again as there has been problems with Wakefield county council website,so po better it gets payed on time,po will always have a place dispite on line great service

  32. Yves Dubois says:

    I visited the Bath Post Office 0155047 on 31/10/2016 at 14-47 to drop in a parcel A lady called Sharon was most helpful and I got the parcel sent in seconds. She gave me a card and I typed in the link postoffice-tellus.co.uk; I filled in the branch response code, then the time and date, the I pressed enter and got a lovely blank page with no possibility of typing anything into it. I believe that the website postoffice-tellus.co.uk is not working, and I think you might like to know.

  33. AA Goatham says:

    Failed to enter the survey

  34. umekalsoom says:

    Nala at the walthamstow post office has been a great person. She was very friendly and helped me out in sending the post by first class on that day. The service she gave me on this day was quick and she has solved my problem.
    Thank you Nala

  35. Ian Kemp says:

    The service I received was a problem free, polite and the lady Helen at the Glasgow office was very helpful. The only problem I had was that the post office there is now further away and on a hill. It is a shame that it was move from the location it was in. I use that office everytime I go to Glasgow to post something or get something that I need for posting when I am in the vicinity.

  36. Samuel Rao says:

    Hi, Customer service agent MS. Tina was very good in all our query’s and help us in getting sorted out all our postal needs.
    Thanks.

  37. khaldoun al najjad says:

    Very good

  38. robert sadler says:

    martlesham heath po Ipswich Suffolk in macolls

    is rubbish now

    lost all the old staff

    crap

  39. Graeme Lusby says:

    very helpful lady (Suzie) good service all round!

Survey Discussion