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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.058votes

  1. Rated 5

    Fabulous service, the sales person Sharee from the Singleton Store and her offsider were so helpful with my husband when he was buying a suit. They could not have been any more helpful and pleasant. They seemed genuinely interested in us as customers. Great place to shop. Regards Trudy & Barry Farrell

  2. Rated 5

    The cashier was speedy , efficient and friendly.

  3. Rated 5

    The sale specialist Kevin Cardwell is great,you should have more like him in the store,I will be 100% in sales experience,he know about anything you ask about plus he can speak some Spanish,congratulation for having in your store someone like him

  4. Rated 5

    Salesman named Joe was very helpful.

  5. Rated 3


  6. Rated 5

    William Nitz, in plumbing, went above and beyond – in this day and age – to help me locate a part for a Moen faucet. After searching the store/system he helped me locate the part at another source. A $3.15 part, small but very important to me. I will always shop Lowes first thanks to the level of friendly service from Mr. Nitz. He is unquestionably an asset to Lowe’s.

  7. Rated 5

    Marissa in the paint department was so helpful
    I’ve been in that department twice now in the last two weeks and she was so helpful.
    And her smile is very contagious!!.
    What an asset to your team!.

  8. Rated 5

    Had my bedroom carpet installed yesterday. Dave and Joe are very professional and courteous. I will definitely ask for them when I have my living room rug installed. Great job guys! A perfect “7”!!!

  9. Rated 1

    Employee Kyle Jay is terrible. we have had 3 encounters with this employee and he is always rude. It would appear to me that he just hates being at work. Walks away from you when you are talking to him, if he has to help get anything off the shelf which in our case we needed all three times as well as load into our trailer he is down right ignorant. He is just to cool and important. I also feel that he treats his co-workers just as bad. If I had to work with him I would hate it. I’m so thankful that we have a HOMEE DEPOT at least there you are treated with kindness and the employees there are 20 times more helpful. I usually don’t take the time to send a note if I’m dissatisfied but after 3 encounters I just felt I needed to. this will probably fall on deaf ears but at least I tried.

  10. Rated 5

    I really appreciated your employee, Johnny, a cashier at your Santee,CA store. He was most kind in helping me get into you store. He volunteered to get the motorized scooter for me. This was a very big help for me. Johnny is indeed a good employee and a valueable employee for Lowes.
    Thank you.

  11. Rated 5

    Love Lowe’s – my home away from home. They always have what I need and give back a 10% discount to military active or retired. Thanks Lowe’s.

  12. Rated 5

    Eric and Eddie did a great job with the delivery & setup of our refrigerator. They were very professional and respectful of applicance and home. Thank you gentlemen.

  13. Rated 5

    Exelente personal muy atentos con los clientes.

  14. Rated 5

    We we’re very satisfied with the customer service Daniel provided for us and also going above and beyond with getting our dryer delivered the next day we really appreciate all his efforts

  15. Rated 5

    Store 1754
    On 3-31-17 I was shopping for Lumber to make a bench. I was helped by two fabulous employees. Jordan Archuleta and Elijah Ojeda went out of their way to help me find what I needed and make sure that when I got home all I would have to do is put it all together. Elijah Ojeda was extremely professional in his leadership roll in training Jordan Archuleta and his top customer service. These guys spent a half an hour hand sawing 4x4s for me. (Apparently Lowes does not have the proper saw that can handle the 4x4s and bigger ) Sad.
    These guys took care of that while helping other customers and keeping everyone happy. NO SMALL ENDEAVOR.
    Personally I think Elijah Ojeda would make a great manager after seeing his patience and grace in training a new employee while providing top customer service.
    Thank guys !

  16. Rated 1

    I get everything I need and am very satisfied

  17. Rated 2

    Placed a $2515.29 order on March 13, 2017, and was told my order would be ready within 7-10 days. Days came and went, so I call for the delivery status and was told it would be 7-10 more days (March 24). Called on the 24th, told it would be the following week. I called on April 2, 2017, was told the order was in, and that delivery could not be made today (Monday) or Tuesday, but woul10:00 get it out first thing Wednesday by 10:00. Arrangements were made with the contractor who arrived at 9:00. By 10:00 there was no delivery. When I called (Mike) he said delivery wouldn’t be made until Thursday, and that he told me this. I have a witness to all of this the contractor who I an having to pay for his time. Requested to speak with Mike’s supervisor (Tom) was disconnected 2 times and on the 3rd try, was told he was in an interview and would call back. The store I’m talking about is in the Dudley Farms complex in So. Charleston. My renovations have just started, so next, I’ll be going to home Depot. By the way, I’m still waiting for the call from Tom.

  18. Rated 5

    When I walked through the door I saw a very rude customer getting in the face of one of the associates by the name of Jeorge who was doing a fantastic job of remaining calm and trying to also calm down the customer. Unfortunately the extremely rude individual would not backdown and moved on to threaten Jeorge at which point he called for a supervisor and dismissed himself. I thought he did a phenomenal job and handled the horrendous situation perfectly! I then went and continued my shopping where I met Glenn who proceeded to be exceedingly helpful and assisted me and my dad in finding an extremely hard to find part. Glenn went above and beyond, to the point of even checking the overhead stock and ultimately finding the part we were looking for! After that we went to the checkout were we met Jessica who rang up our items and was very kind and courteous in every aspect of her job! Overall it was a very interesting trip to Lowes but I feel that the mentioned associates should be commended for there outstanding work. In the case of Jeorge, for his patience and fantastic restraint, in the case of Glenn his dedication to his job and his passion for the customers, and in the case of Jessica her sweet demeanor and caring personality! Thank you to each one of you for all you do!!!

  19. Rated 5

    Service was very great employee very helpful

  20. Rated 5

    Los had everything I needed I made multiple trips there thank you for having everything

  21. Rated 5

    have 2 lows in town. Had to go to the second one to get the part but they had the part thanks

  22. Rated 5

    Veronica DE LA Fuente was very helpful even though it was very busy today. She helped me get an item number for a siding that had no barcode and it took her at least 10 minutes to get it. She still took the time to apologize for the wait on getting the item #, then she explained about the lowes survey. She is a hard worker that loves her job and is good at, I think the whole store should be with workers like her that are dedicated to their job. Thanks for the customer service. Rate 10

  23. Rated 5

    I got some really awesome plants this visit. Great prices I’ll definitely be back.

  24. Rated 5

    Love that I can get easy on tools!!

  25. Rated 4

    I was shopping at your Woodhaven location on march 11th, i couldn’t find any employees in your plumbing department. Than your two pricing ladies Shelly and Jennifer helped me look for my water lines. They found one and offered to check another store for me. They were very helpful.

  26. Rated 5


  27. Rated 1

    I have always shopped with lowes but my experience this time was bad.I called and ordered over the phone spoke with a representative they shipped my order to Kathy Texas I leave in Stamford tx the person that received my order called me and said he received a package and it had my phone number on it my private bank information but with his name on it he said he would return it to the nearest lowes to him and he wanted to let me know I called lowes talked to a supervisor and he wanted to have me pay for the order again and they would ship it out to me and when the gentleman send the package back to lowes they would refund me my money they called the gentleman on the phone he told them they shipped my merchandise to his address and he would take it to the store later so I refuse to pay again and wait on a refund later this is the worst service i have ever had so I will no longer take my business to your company and you wanna offer me 25 dollar gift certificate and other people have all my private information I am 6 hours away from the city they sent my package too

  28. Rated 5

    I purchased carpet. The salesperson Taylor was very knowledgeable and professional. He guided me through the whole sales purchase. Store located at 79th Cicero Chicago IL

  29. Rated 5

    I recently was at Lowe’s in Hillsborough and Peter Van Nest saw I was walking around looking for something and he offered to help me. After asking me what I was looking for directed me to the right spot. Showed me different door chimes and told me the one I had just needed to be adjusted to stop the people downstairs who had the same one when they rang there doorbell it also rang mine. He was very helpful and knowledgeable of Lowe’s. He certainly is an asset to the company and I will look for him to help me in the future.

  30. Rated 5

    Great service and prices

  31. Rated 4

    Great service

  32. Rated 1

    No one available to help. Lowes does not provide the service it once did. Store appearance is terrible

  33. Rated 5

    Lowes so good

  34. says:

    Jeg ved hvordan du har det ! Exee¦rkstÃn gennem 3 Ã¥r og jeg gik fra hinanden for en mÃ¥ned siden ! Ved hvad du mener med skuffelsen over at det ikke ender i det perfekte familiefoto any time soon.

  35. Rated 1

    Waiting for cashier excessively long. Had 2 cashiers get involved with 1 customer. Made every one else wait (I waited a total of 20 minutes, Silly me). They moved us back and forth between 2 cashier stations and then 1 of them went on a break. Then they consolidated the lines. And still made us wait to help the man that was having problems. If a Home Depot was near by I would have gone there. Poor, Poor customer service. I hope a manager sees this, There wasn’t one available at that time.

  36. Rated 5

    Always find more than I’m looking for! So many departments to find things I want!

  37. Rated 5

    Would like to recommend Monique for high standards? Service she went out of her way to find the product for me that other say they don’t carry no more in which they did

  38. Rated 5

    Ryan and the manager were so great I done put it on Facebook about how great them 2 are thanks you both from the bottom of our hearts. This Lowes in Tomball tx is the best Lowe store I been too thank you again

  39. Rated 5

    Jane Doerr at Lebanon, Mo. Lowes store is the most helpful and knowledgeable employee I have dealt with in years. Please acknowledge her.

  40. Rated 1

    I came to your store on Sunday to purchase a new washer and dryer I could not get any help Jackie an bill both leaning on counter approached Jackie several times asking questions she could not answer any of them so we sold our selfs one set then I go find her again to tell her we wanted to buy a set showed her told her we will take these so she goes to computer an asked name I asked if I get a lowes card can I get 10percent off she says she didn’t know I have to go up front an ask they say yes go back and tell her she says ok well I don’t know how to do credit so you need to go back up front an ask someone to help you finally very aggravated we decide to just get other stuff we need an come back another day . Stoped at paint department sue who was amazing ran my credit instant approval 2400.00 but still so aggravated with Jackie decided to come back on Monday . Came in an talked to Tim an truer to purchase set we picked day before an none in stock so asked if we could buy floor model calls for manager he proceeds to tell me just because it’s floor model he won’t do any discount then after talking he says he will do 50.00 off . Not happy at all with customer service

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