Home » Retail Survey » Lowe’s Customer Satisfaction Survey

Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

Leave a Reply

Your email address will not be published. Required fields are marked *

Rating is required

Rating 4.36votes

  1. Rated 2

    I went to the Holmdel store to get a 10% discount on a refrigerator that was given on a refrigerator that had to be returned because it was the wrong size.the new refrigerator that i re-purchased i was refused the same 10%discount that i had received on the returned refrigerator.I explained to manager in charge Rafki that i was given a discount because i had purchased 6 appliances and given 10% off for quantity purchases,he said the best he could do is give me a price adjustment for the price going cheaper by 75.00.i think this was not done correctly because it was like getting a coupon and then refusing to honor it.If you check my purchase you will see we spent nearly 6000.00 dollars on these appliances. purchase date 1/26/17 store #1035 trans#15455753 total$5031.71 plus 650.00 for new re- frigerator.i would like a answer to this request.

  2. Rated 5

    Great job

  3. Rated 5

    Pat Barker is an excellent team player. She went across the store for me looking for the product I needed. Put it @ the customer service counter and made my experience so fast and easy. Lowe’s can be very intimidating to ole ladies. What a pleasure to have her to help me. I will never again go into that Orange store across town! You can hire people to work, but you can’t make them people pleasers. Thank you for having a great person like her to help my experience so positive!

  4. Rated 4

    I shop at lowes 3 or 4 times a day i need some coupons

  5. Rated 5

    I went to the west end Lowes. I needed some questions answered in hardware and the manager of that department “Vinay” was more than helpful !! He was a walking encyclopedia. There wasn’t anything this man knew to answer my immediate issues. He was very patient, sociable and efficient. I walked away confidently satisfied with what I had to do !! Thanks Vinat !!

  6. Rated 5

    Love Lowes, we always find what we need and more. We have always found the staff friendly and helpful. We recently had to get blinds for our home and had a great helper, she custom cut our blinds and was fast and very knowledgeable. The blinds fit perfectly.

  7. says:

    The Reeves family have shopped for almost forty years. We bought our first and second freezer from Lowes. I have always been happy with what ever I got from Lowes, and if I wasn’t they tried to make me happy, but right now I am not at all happy.
    Last year before Christmas I bought eighty boxes of icicle lights three hundred count, because I got tired of putting up lights and then half of them not working. So I excepted new ones to work, but no I had eighteen boxes that didn’t work at all when I got them. Then I had some to go out while they were on the house and our wall. So needless to say I was very upset, because we go all out for Christmas. Our entire house inside and out is light up.I ordered these light from your warehouse so as I said I thought they would work.
    I am very dissatisfied with Lowes at this time.

  8. says:

    Matt Bakersfield was such a great help. He was very patient, knowledgeable. Because of him I bought more than I had planned on . We are building our forever home and he was extremely helpful . Because of him we will come and buy more . I was there Thursday early evening February 20 2017 time 17:07:20 Ref.#: 857 Lowes store # 2929 Murphy Tx Still have more to buy for our master bathroom. Thursday was just a start..

  9. says:

    Awesome help from John Pinkerton in the Live Oak Fl store #2462. He was able to answer every question and give advice how to install. This was a very pleasurable visit.

  10. says:

    On December 3rd I visited your Enchanted Parkway Store in Federal Way, Washington.
    I had the good fortune of being helped by a young man named Josh S. in the lumber
    department. He was absolutely WONDERFUL!!! Warm, kind, and Seriously Helpful!!!
    I worked in sales for Nordstrom for 18 years and KNOW what good customer service is.
    Lowes, you should feel blessed to have Josh on your team. He is a True Asset to your
    company! Thanks again Josh for pulling my project together for me. Continue on the
    path you are on, you are a winner.

  11. says:

    Bought a washer and dryer on black friday,said it would be 3 weeks to get dryer. called and said it would be the 1st of feb,called and said it would be the middle of march. go to store again to get different brand, the salemans said had one and get the other from another store and deliver in 3 days. call and say it will be three weeks wait.Is this what you call good service,Don’t buy from Lowes if you need it now.

  12. says:

    Id 63284 0250 024

  13. says:

    transaction #18363458 1-25-17 We had 29 items on the cart and only 28 were scanned and we were not aware until we got home that the item was not paid for. We called the store and tried to tell them what happened and no one ask us for our name, phone number or anything else, we just wanted the store to know that the item went out not paid for. She told us to take care of it at the Customer Service desk, we said we would be in the next day, which is today and we went by to take care of it this morning and customer service was nice but said to us: You want to pay for it????? We said yes, she said thank you. wow,I bet your losing a lot of merchandise and no one cares, just thought yo0u should know.

  14. says:

    The Carrollton, Texas location has a very talented and most helpful employee in the flooring department. Her name is Joy Lepper. She helped us pick out hardwood, tile, carpet and backsplash for the house we are remodeling. Her suggestions were well received and we valued her input. We have been shopping for these products for several months and had we known about Joy we would have been at Lowe’s sooner !!!

  15. says:

    You mean they have sales people in the stores? Midland, Texas Store #0063

  16. says:

    Wytheville lowes store sucks. There is an associate there, ein denti, that they allow to come to my work place and stir up a lot of trouble. I’ve reported this twice to them. Then his vulgar speak while on the clock also has been reported. I schedule a meeting with the hr and store managers , Teresa and randy, I thought things went well until they had said things I didn’t say. I advise do not shop at this lowes. They are horrible and do not care how they or their associates treat people. It has now gotten so bad I’m seeking legal help. This is uncalled for and ridiculous. I’ve gone to corporate and the better business bureau and now my case has been closed because lowes considers it as such. Go the extra 45 minutes to galax if you need to go to lowes but avoid wytheville at all costs

  17. says:

    Would like to take survey but find it to difficult to find on web. Sales person was wonderful but check out horrible. would like someone to call me from store.

  18. says:

    I like shopping at this Lowe’s in La Quinta. I’ve had helpful sales people to chat with. Also, one of the checkers, Alex, has been very polite and helpful. Good Job, Alex. Mark and Joe in plumbing have also been helpful and, more importantly, honest about products.

  19. says:

    I always visit the store lowes located on broadway & 68st and i have a best customer service and they help me to find the stuff im looking for with a good and positive environment :)

  20. says:

    Our recent visit at location 1216 N Main Street, Suffolk, Va was an extremely pleasant and the associate who assisted us Michelle Anderson was definitely a professional in assisting us on ordering our custom vertical blinds, you can tell she knew her stuff and we really do appreciate such excellent customer service and knowledge. Thank you Lowe’s for such great customer service experience.

  21. says:

    I had an excellent experience with a sales person at the 8411 S. Holland location in Chicago. Cam was very pleasant and professional and assisted me in purchasing two much needed appliances. I will definitely by returning to that location for further household needs.

  22. says:

    getting to your web site to tale your survey suck’s you cannot get to it by what is printed on the sales receipt

  23. says:

    I was at your Trotwood, Ohio store to purchase a shelf. The shelf was $74 and had a sign it was on sale for $69.xx. When I checked out it rang up $74. I told the woman it was on sale.

    She said it rang up $74 and did not offer to check and I was not going to argue. It was 11-4-16 Transaction # 92301361. If you need more info to track let me know.

    I do not believe she shared the “Customer Satisfaction” goal of Lowe’s.

    Happy Peak of the Week

  24. says:

    We have always enjoyed shopping at Lowes. The stores are clean, personnel ready to help you.Always shop Lowes.

  25. says:

    Excellent service

  26. says:

    I have always received excellent service from Lowe’s. The staff working in the store and the installers all from my point of view are great people.

  27. says:

    Why are your surveys so damned difficult ; for so little ‘A “. a chance to win & ” B “. Only $300.00 you give away !
    I came in for 35 square foot of Backsplash , which would cost me well over $1500.00. So guess what Home Depot has much easier surveys and give up to $1000.00 to there winners so ; I won’t be back! Hell even the grocery stores give several thousands for so much simpler survey’s. I really liked your tiles but I’m sure I can find it @ Home Depot.

  28. says:

    Your customer satisfaction surveys are a royal pain in the butt to get to. It used to be easy but I guess too many people were wining too much to continue. I think I will start shopping Home Depot more from now on. I got to their survey much easier the last time I tied.

  29. says:

    very satisfied found the right clerk to help us find wheels to a bed frame, and on a sunday,

  30. says:

    Salesman Carlos Trejo was a very knowledgeable salesman also a very genuine,caring and really concern in making our quartz and kitchen items purchase as easy and as if was his own.Carlos saved us money and time as well as the follow up to make it happen.

    That is a rarity in this era. Kudos!!!

    Barbara and Robert Stec

  31. says:

    Went in to your Lowe’s Spokane Valley WA Tonight to return a towel bar Spoke to your Customer service Debbie B What a great person In helping me out Thank you Jason Lucas

Survey Discussion