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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 4.292votes

  1. Rated 2

    I do a lot of shopping at the lowe”s in Fernley NV and in the Carson City store the service in the Carson City store is fantastic, I get asked how I can be helped and taken too the item,or items that I am looking for. when checking out I am asked for my mylowe”s card too receive my discount. the young lady “JILL” that usually works in the garden center is always extremely helpful and friendly. {example} today I shopped at the Fernley Lowe’s, unable to get any assistance. I was looking too purchase a weed eater. I looked for help but none was to be found. I purchased a Troy 25cc ss trimmer for $129.00, also purchased sever other items. at the checkout I gave the cashier my mylowe”s card and did not receive my discount, this three times this has happened at the Fernley store. customer service really sucks.
    mylowe’s card#481000538464643 = sales # S2661kh1 2268962 trans#: 19312035 05-20 17
    please feel free too contact me, I look forward too hearing from you. sincerely
    Darryl Tracy rate Fernley 2

  2. Rated 5

    Paige Clark was very helpful in my purchase of mini blinds as a special order great employee

  3. Rated 5

    I am s frequent shopper at 4950 peachtree indus.chamblee,ga. The employees are extreamly helpful.,but I mention two Shamika ? and Herb Dawson …..EXCELLANT SERVICE

  4. Rated 5

    Excellent service from Sam Bustos and Steve Gonzalez at Lowe’s on 1800 West Valencia Road, Tucson AZ. I will highly recommend Lowe’s to my friends and family.

  5. Rated 5

    Very helpful…

  6. Rated 5

    They’re closed they’re convenient all the staff seems to be very knowledgeable and very helpful Lake Park store Florida

  7. Rated 5

    Won’t shop at Walmart or Home Depot because of there atrocious political stances !…Thanks for the 10% military discount !…

  8. Rated 1

    Lowe’s in Philadelphia sucks when checking out I paidand the cashier handed my receipt to the woman who stand at the door not the customer she was standing right behind the cashier sees me pay and takes her time looking at the receipt to scribble on it u see time is money my time u see she has 8 hours to kill bye bye Lowe’s welcome HOME DEPOT

  9. Rated 5

    Great service!

  10. Rated 5

    The North Port, FL Lowe’s sales rep. Karen, the install rep. Pam and the installer Jay DeSola, of Suncoast Deliveries, all provided great service above and beyond the norm. Thank you all.

  11. Rated 5

    I went to buy some flowers for my deck and I couldn’t have done it without all the help I received from Pam in garden in the Wooster, Ohio Lowes. She gave me her advice when needed and I just went in for a few plants and bushes. Well, guess what I ended up getting a whole car load. So happy with her suggestions and help loading my car for me. I love your garden center, we only have a Home Depot in Ashland and I drive to Wooster for the wonderful and well stocked garden center and always can find help. Thank you Lowes and Pam! I’ll be back for another car full of garden goods!

  12. Rated 5

    I went to the store to purchase grass seed that was listed in the ad I received today in the local newspaper. I didn’t realize the ad doesn’t start until tomorrow. Fortunately, Brenda Buckman was working customer service and suggested that she input the item # to see if it was already in the system and it was!!! Thanks Brenda you saved me an extra trip to town. Excellent customer service.

  13. Rated 5

    The workers at Lowe’s (BOSSIER, La) was very helpful, when I need a hot water heater .Thanks!

  14. Rated 5

    I wanted to let you know about a last that works at the Anderson, Indiana store #1031. The associates name is Melisa Gaw, she is the best in customer service I have ever seen. Ms. Gaw know the location and f (think) of every item in this store.During visit she helped me find the items I looking for with a smile and a laugh. In this day and time where it seems customer service is a think of the past, the lady exceeds this in every way. Ms. Gaw has help me in the past in the same manner which I was very happy with but I didn’t,t tell anyone. But now I want to find a way to thank her by telling you how GREAT she is. I shop this stor at least once per week because as a Marine Corps veteran who appreciates the discount that Lowes provides this lady wants me to only shop at that store. In closing I hope someone tells her this is one customer who is VERY proud of her.

  15. Rated 5

    We purchased a freezer May 4 at Lowe’s Home Center, 4075 West Ina Road, Tucson AZ 85741 and wish to compliment the delivery men who delivered Saturday, May 6. They were knowledgeable about the freezer and, more importantly, were extremely careful in removing the one freezer and bringing in the new one. They were polite, explained the operation of the new freezer, and were a pleasure to have in our home. Please thank the men for us.

  16. Rated 5

    I always find what I need. Employees are helpful.

  17. Rated 5

    I have great praise for the employs at store 2527 we recently remodeled kitchen and bath and they went out of their way to help us select what we need. They are friendly and very happy and courteous oh and knowledgeable on what we are purchasing. Quint Ryan, Michelle Chamberlon, Stone Cruz, Douglas Clark these employees are awesome. I also want to say the deliver people and installers were great to.

  18. Rated 5

    Friendly staff

  19. Rated 5

    I visted your store in Amherst on Niagara Falls Blvd yesterday after being told at HD that the plumbing fitting I needed didn’t exist. Janderson in plumbing confirmed that it did and even though your store didnt carry that part he helped me find a local plumbing supply place that he suggested. Sure enough they had it. When a store employee goes beyond a sale for that company you know that they tryuly care about your experience. My husband and I are making an appointment to order cabinets next week instead of completing the order with HD. Thanks!

  20. Rated 5

    Nice and helpful associates. Made check out easy

  21. Rated 4

    Great experience with your sales associate yesterday at Evansville store #0630. Sales person was Phil B and was so mannerly and helpful. He quickly went to the mulch and loaded it for me. Very helpful.

  22. Rated 5

    Yesterday your employee Luz of store 2479 the Brighton location, was very nice! I asked where some picture hooks were at and she knew exactly where they were. She asked me how my day was going and was just very polite.

  23. Rated 5

    Today your employee, Len, of store 1798, searched continuously for landscape nails, which were not where they should have been….he looked in the computer for their item no. and kept looking. We found them NOT with decking nails, etc., but with roofing nails. Then he got a measuring tape to make sure they were the length I needed. His attitude was warm and made me feel as though I was not intruding on his work day. He represents Lowe’s VERY WELL and made me feel secure in always going to Lowe’s for my diy projects.

  24. Rated 5

    Great shopping! !!

  25. Rated 5

    Met a young lady in a aisle at your store 1505 she was a blonde lady her name was Barbara she helped me find a dolly for under a garbage barral she walked all over the store looking for this for me and looked on the computer and asked a manger she also helped me with other products i needed she was so helpful and knows pretty much were everything is i was so happy that i didnt have to go to another lowes i hope you recognize this lady she is very pleasant you need more people like her and knows alot about your products

  26. Rated 5

    I needed help getting a receipt for a trailer I got a couple months ago. I went to customer service and Ragena went out of her way to get me what I need. Excellent customer service. Thank you very much.

  27. Rated 5

    We like are local store

  28. Rated 1

    Thanks for VA discount

  29. Rated 5

    very good,very nice person in the garden shop

  30. Rated 4

    We purchased patio furniture and front porch furniture and misc. The gentleman helping us in the garden deptament was very nice and courtesy.

  31. Rated 5

    I had a lot of fun shopping at Lowe’s on Highway 49. Darlean Laiche could have sold me everything in the store. She was very knowledgeable of the product she sells and was helpful with useful suggestions for my purchases. For your information, this was my first real shopping trip to Lowe’s where I spent real money ordering blinds for my home. Thanks for all your help, Darlean. You have a fantastic sense of humour.
    Hanifa Chapura
    P.S. Please fix the Customer Satisfaction Survey Link. Thanks.
    Biloxi, MS

  32. Rated 1

    To whom reviews and address customer service.
    Your Hillsboro store has some of the worst servicing to valued customers I’ve come across in a very long time. I am shocked with it being that close to a competitor they would focus more on retaining their business than losing it.
    It seems like so many factors such as new faces, lack of variety, an dbad communication is brought upon the store. Asking questions let alone getting a legitamete response is difficult in this store. If I am coming in because I need assistance…why do I feel like I am being passed around like a cheap hooker as opposed to having people trained and ready to address my situation? This includes the interactions I had with a member of management who looked like a young mouse and a guy who appeared to be be confused if he was a man or woman…very bizarre.
    This will be my last time shopping here. Having said that, please work on your service to people who have business accounts.

  33. Rated 5

    Great service

  34. Rated 5

    Fabulous service, the sales person Sharee from the Singleton Store and her offsider were so helpful with my husband when he was buying a suit. They could not have been any more helpful and pleasant. They seemed genuinely interested in us as customers. Great place to shop. Regards Trudy & Barry Farrell

  35. Rated 5

    The cashier was speedy , efficient and friendly.

  36. Rated 5

    The sale specialist Kevin Cardwell is great,you should have more like him in the store,I will be 100% in sales experience,he know about anything you ask about plus he can speak some Spanish,congratulation for having in your store someone like him

  37. Rated 5

    Salesman named Joe was very helpful.

  38. Rated 3


  39. Rated 5

    William Nitz, in plumbing, went above and beyond – in this day and age – to help me locate a part for a Moen faucet. After searching the store/system he helped me locate the part at another source. A $3.15 part, small but very important to me. I will always shop Lowes first thanks to the level of friendly service from Mr. Nitz. He is unquestionably an asset to Lowe’s.

  40. Rated 5

    Marissa in the paint department was so helpful
    I’ve been in that department twice now in the last two weeks and she was so helpful.
    And her smile is very contagious!!.
    What an asset to your team!.

Survey Discussion