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Lowe’s Customer Satisfaction Survey

Did you find the home improvements items to decorate your new house or outdoor living stuff to upgrade your garden at Lowe’s? Share your most recent Lowe’s shopping experiences in Lowe’s customer satisfaction survey and you will have an opportunity to enter a quarterly drawing for a chance to win $5,000 Lowe’s gift cards upon completion of the survey. You don’t need to purchase to enter or win. View Official Rules to see whether your are eligible for the sweepstakes prizes.

Lowe’s Customer Satisfaction Survey Guide

  • Go to the survey page and select the country you live in from US and Canada. Click the “Next” button
  • Select the language you preferred to use from English and Spanish. Click the “Next” button to continue

Lowe's Customer Satisfaction Survey

  • Enter the time of your visit, the total amount spent and the 12 digit ID number on your receipt

Lowe's Customer Satisfaction Survey

  • Answer questions about your recent visit to the Lowe’s and provide your feedback
  • You need to fill in your personal information for the purposes of the sweepstakes

Lowe’s is one of the most popular home improvement retailers in the country, if you shopped a lot for your home decoration recently, you may also visit The Home Depot, never forget Home Depot customer opinion survey if you have a valid receipt and win The Home Depot customer survey $5,000 gift cards.

About Lowe’s
Lowe’s is the second-largest home improvement retailer worldwide running houseware and appliance stores and has retail stores in the United States, Canada, and Mexico. Customers can shop online or at a Lowe’s retailer for Lowe’s merchandise.

Reference Links

  1. Lowe’s Customer Satisfaction Survey Link: www.lowes.com/survey
  2. Lowe’s Customer Satisfaction Survey Official Rules
  3. Lowe’s Customer Satisfaction Survey Winner List
  4. Lowe’s Official Site: www.lowes.com

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Rating 3.634votes

  1. Rated 4
    says:

    I was shopping at your Woodhaven location on march 11th, i couldn’t find any employees in your plumbing department. Than your two pricing ladies Shelly and Jennifer helped me look for my water lines. They found one and offered to check another store for me. They were very helpful.

  2. Rated 5
    says:

    STORE 0754 TERMINAL 40 3/22/17 LUPE WAS GREAT. I WISH MORE STORES HAD PEOPLE WILLING TO WORK LIKE SHE DID AND HAVE THE PERSONALITY SHE HAS. THANK YOU LUPE

  3. Rated 1
    says:

    I have always shopped with lowes but my experience this time was bad.I called and ordered over the phone spoke with a representative they shipped my order to Kathy Texas I leave in Stamford tx the person that received my order called me and said he received a package and it had my phone number on it my private bank information but with his name on it he said he would return it to the nearest lowes to him and he wanted to let me know I called lowes talked to a supervisor and he wanted to have me pay for the order again and they would ship it out to me and when the gentleman send the package back to lowes they would refund me my money they called the gentleman on the phone he told them they shipped my merchandise to his address and he would take it to the store later so I refuse to pay again and wait on a refund later this is the worst service i have ever had so I will no longer take my business to your company and you wanna offer me 25 dollar gift certificate and other people have all my private information I am 6 hours away from the city they sent my package too

  4. Rated 5
    says:

    I purchased carpet. The salesperson Taylor was very knowledgeable and professional. He guided me through the whole sales purchase. Store located at 79th Cicero Chicago IL

  5. Rated 5
    says:

    I recently was at Lowe’s in Hillsborough and Peter Van Nest saw I was walking around looking for something and he offered to help me. After asking me what I was looking for directed me to the right spot. Showed me different door chimes and told me the one I had just needed to be adjusted to stop the people downstairs who had the same one when they rang there doorbell it also rang mine. He was very helpful and knowledgeable of Lowe’s. He certainly is an asset to the company and I will look for him to help me in the future.

  6. Rated 5
    says:

    Great service and prices

  7. Rated 4
    says:

    Great service

  8. Rated 1
    says:

    No one available to help. Lowes does not provide the service it once did. Store appearance is terrible

  9. Rated 5
    says:

    Lowes so good

  10. says:

    Jeg ved hvordan du har det ! Exee¦rkstÃn gennem 3 Ã¥r og jeg gik fra hinanden for en mÃ¥ned siden ! Ved hvad du mener med skuffelsen over at det ikke ender i det perfekte familiefoto any time soon.

  11. Rated 1
    says:

    Waiting for cashier excessively long. Had 2 cashiers get involved with 1 customer. Made every one else wait (I waited a total of 20 minutes, Silly me). They moved us back and forth between 2 cashier stations and then 1 of them went on a break. Then they consolidated the lines. And still made us wait to help the man that was having problems. If a Home Depot was near by I would have gone there. Poor, Poor customer service. I hope a manager sees this, There wasn’t one available at that time.

  12. Rated 5
    says:

    Always find more than I’m looking for! So many departments to find things I want!

  13. Rated 5
    says:

    Proservice,
    Would like to recommend Monique for high standards? Service she went out of her way to find the product for me that other say they don’t carry no more in which they did

  14. Rated 5
    says:

    Ryan and the manager were so great I done put it on Facebook about how great them 2 are thanks you both from the bottom of our hearts. This Lowes in Tomball tx is the best Lowe store I been too thank you again

  15. Rated 5
    says:

    Jane Doerr at Lebanon, Mo. Lowes store is the most helpful and knowledgeable employee I have dealt with in years. Please acknowledge her.

  16. Rated 1
    says:

    I came to your store on Sunday to purchase a new washer and dryer I could not get any help Jackie an bill both leaning on counter approached Jackie several times asking questions she could not answer any of them so we sold our selfs one set then I go find her again to tell her we wanted to buy a set showed her told her we will take these so she goes to computer an asked name I asked if I get a lowes card can I get 10percent off she says she didn’t know I have to go up front an ask they say yes go back and tell her she says ok well I don’t know how to do credit so you need to go back up front an ask someone to help you finally very aggravated we decide to just get other stuff we need an come back another day . Stoped at paint department sue who was amazing ran my credit instant approval 2400.00 but still so aggravated with Jackie decided to come back on Monday . Came in an talked to Tim an truer to purchase set we picked day before an none in stock so asked if we could buy floor model calls for manager he proceeds to tell me just because it’s floor model he won’t do any discount then after talking he says he will do 50.00 off . Not happy at all with customer service

  17. Rated 1
    says:

    Completely dissatisfied with the customer service in Warsaw Indiana today at Lowe’s. Awful. Don’t think I will return. Hello Fort Wayne I know you will at least acknowledge I’m in the store!

  18. Rated 1
    says:

    Cashier was rude . Didn’t ring my items my under my lowes account even after I ask . It was like she was doing me a favor to have to check me out at all.

  19. Rated 5
    says:

    Trey Ramsey was a big help on my visited to the lowes store

  20. Rated 5
    says:

    Victor at Lowes (El Centro Ca.) Thank you for all your help during my recent visited to “Lowes”. It was really helpful to have your input on my home improvement. I’m confident things will run smoothly, I really appreciate your guidance, and the time you spent helping me find the right items to complete my project.

  21. Rated 5
    says:

    Ally worked very hard to solve the problem on an exchange she was very professional and efficient and very nice

  22. Rated 1
    says:

    We shop at lowes on sayre pa all the time…paint, flooring, drywall, ply wood, and all my appliances and have never once had anything terrible happen till now…this time it was my kitchen cabinets, sink and counter top…I found everything that I needed there on the shelves..my sink was on the truck they were unloading, all of the 4 cabinets and counter tops were there but my sink basin cabinet..so I had to wait for that on order. We went to register paid for everything and was going to puck it all up when my sink cabinet came in a week later..when I called to see if my cabinet was in they told me no..so I asked to pick up from vestal store and I did…then I went to sayre to get the rest..only to be let down..this is when I found out that I really didn’t pay for my purchase I used a debit car and my money was lost when they canceled out my order to get a longer counter top…Steve got me everything at cost since I had been there for over 2 hours waiting..but still didn’t take home my purchase that night. ..since my money mystery disappeared from the system and not returned to my card…a few days later I went to pay for it all once again…and still did not get my refund from the canceled order so now I have paid 500+406=906.00 Dollars for my kitchen that should have only cost me 687.00

  23. Rated 5
    says:

    Mansfield, PA Employees very friendly and helpful. Well trained in all areas of the store. Store is always clean and shelves are well stocked!

  24. Rated 5
    says:

    Mary in garden center Mooresville NC climbed through trunk to unlock my car
    Who could possibly ask for more

  25. Rated 1
    says:

    i went to your store in essex vt. store #2693. to look for a gas stove and microwave saw one we wanted . was there for about 10 min. four of your helpers were standing there not once did they talk to us !!!so i guess they dont care to sell anything . the worst service i have ever seen !so i guess ill look some wheres else ! i will tell my friends about this !! i was not happy ! thanks for your time !!! Bob

  26. Rated 5
    says:

    I just can’t say enough to express how happy I am with my local Paintsville Ky Lowes. I am in the process of remodeling my bathroom, and I dont think I could have done it without the help of the friendly employees of Lowes. Every time I go into the store, I have several employees offer to help me find what i need. The older gentlemen that helped me pick out a whirlpool tub was so very friendly and knowledgeable about the tubs. I didn’t feel like I was being rushed like I do in other stores. The girl at the service desk (I believe her name is Cheyenne), was so very friendly and helpful when I had a question about a return. She made sure I was satisfied before I left the store. I work with the public also, and I know how difficult it can be, but I just want these people to know how thankful I am for a job well done!

  27. Rated 1
    says:

    The worst experience of my life. I upgraded my kitchen countertops and they ruined my kitchen wall , my stove. Wrong measurement. Very poor work with unqualified workers. And until now I did not hear from them . Promises only . I don’t know what else I can do . I have pictures of their poor work.

  28. Rated 5
    says:

    IN THIS MONTH I WENT TO LOWE’S TO LOOKING FOR QUALITY AND PRICES OF FLOORS, ALREADY IN THE STORE AN EMPLOYEE OF NAME ROGER, VERY FRIENDLY, CONTACT WHIT JOSE, JORGE AND FINALLY WHIT THE MANAGER OF NAME SALVADOR. HE IS VERY PROFESSIONAL AND WAS A GREAT HELP TO ME. I WAS VERY SATISFIED. EXCELLENT SERVICE AND QUALITY. THANK YOU LOWE’S !!!

  29. Rated 1
    says:

    Customer service at this location is always terrible! The associates always act like it is so much trouble to help customers.

  30. Rated 2
    says:

    I went to the Holmdel store to get a 10% discount on a refrigerator that was given on a refrigerator that had to be returned because it was the wrong size.the new refrigerator that i re-purchased i was refused the same 10%discount that i had received on the returned refrigerator.I explained to manager in charge Rafki that i was given a discount because i had purchased 6 appliances and given 10% off for quantity purchases,he said the best he could do is give me a price adjustment for the price going cheaper by 75.00.i think this was not done correctly because it was like getting a coupon and then refusing to honor it.If you check my purchase you will see we spent nearly 6000.00 dollars on these appliances. purchase date 1/26/17 store #1035 trans#15455753 total$5031.71 plus 650.00 for new re- frigerator.i would like a answer to this request.

  31. Rated 5
    says:

    Great job

  32. Rated 5
    says:

    Pat Barker is an excellent team player. She went across the store for me looking for the product I needed. Put it @ the customer service counter and made my experience so fast and easy. Lowe’s can be very intimidating to ole ladies. What a pleasure to have her to help me. I will never again go into that Orange store across town! You can hire people to work, but you can’t make them people pleasers. Thank you for having a great person like her to help my experience so positive!

  33. Rated 4
    says:

    I shop at lowes 3 or 4 times a day i need some coupons

  34. Rated 5
    says:

    I went to the west end Lowes. I needed some questions answered in hardware and the manager of that department “Vinay” was more than helpful !! He was a walking encyclopedia. There wasn’t anything this man knew to answer my immediate issues. He was very patient, sociable and efficient. I walked away confidently satisfied with what I had to do !! Thanks Vinat !!

  35. Rated 5
    says:

    Love Lowes, we always find what we need and more. We have always found the staff friendly and helpful. We recently had to get blinds for our home and had a great helper, she custom cut our blinds and was fast and very knowledgeable. The blinds fit perfectly.

  36. says:

    The Reeves family have shopped for almost forty years. We bought our first and second freezer from Lowes. I have always been happy with what ever I got from Lowes, and if I wasn’t they tried to make me happy, but right now I am not at all happy.
    Last year before Christmas I bought eighty boxes of icicle lights three hundred count, because I got tired of putting up lights and then half of them not working. So I excepted new ones to work, but no I had eighteen boxes that didn’t work at all when I got them. Then I had some to go out while they were on the house and our wall. So needless to say I was very upset, because we go all out for Christmas. Our entire house inside and out is light up.I ordered these light from your warehouse so as I said I thought they would work.
    I am very dissatisfied with Lowes at this time.

  37. says:

    Matt Bakersfield was such a great help. He was very patient, knowledgeable. Because of him I bought more than I had planned on . We are building our forever home and he was extremely helpful . Because of him we will come and buy more . I was there Thursday early evening February 20 2017 time 17:07:20 Ref.#: 857 Lowes store # 2929 Murphy Tx Still have more to buy for our master bathroom. Thursday was just a start..

  38. says:

    Awesome help from John Pinkerton in the Live Oak Fl store #2462. He was able to answer every question and give advice how to install. This was a very pleasurable visit.

  39. says:

    On December 3rd I visited your Enchanted Parkway Store in Federal Way, Washington.
    I had the good fortune of being helped by a young man named Josh S. in the lumber
    department. He was absolutely WONDERFUL!!! Warm, kind, and Seriously Helpful!!!
    I worked in sales for Nordstrom for 18 years and KNOW what good customer service is.
    Lowes, you should feel blessed to have Josh on your team. He is a True Asset to your
    company! Thanks again Josh for pulling my project together for me. Continue on the
    path you are on, you are a winner.

  40. says:

    Bought a washer and dryer on black friday,said it would be 3 weeks to get dryer. called and said it would be the 1st of feb,called and said it would be the middle of march. go to store again to get different brand, the salemans said had one and get the other from another store and deliver in 3 days. call and say it will be three weeks wait.Is this what you call good service,Don’t buy from Lowes if you need it now.

Survey Discussion