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Safeway Grocery Customer Satisfaction Survey

How do you like the products and customer services at Safeway Grocery? Do you have some suggestions and advice to make your next visit better? Take Safeway Grocery Customer Satisfaction Survey and share your feedback now and help Safeway grocery store to improve. Upon completion of the survey, you will be entered into a drawing for a chance to win $100 gift card.

Would you like to share your story with Safeway by leaving your comments?

Safeway Grocery Customer Satisfaction Survey Guide

  • Visit Safeway Grocery customer satisfaction survey page
  • Take your receipt at hand, first enter the date of your visit, which is at the bottom left of the receipt, then type in the first 10 numbers of the 14 digit code in the order of 4-2-4
  • Click the link below the button “Start Survey”

Safeway Grocery Customer Satisfaction Survey

  • Answer the following questions and click the “Next” button to move on

Safeway Grocery Customer Satisfaction Survey

  •  To enter the prize drawing, you should complete your contact information correctly
  • Your comments and feedback will be forwarded to Safeway to help them understand what they could do even better for you and other customers

Safeway Grocery Customer Satisfaction Survey

About Safeway Grocery Store
Safeway is a supermarket chain in the United States, ranking number two in North America following the Kroger Company. It offers high quality brands at low prices varying from everyday necessaries like milk and paper towels to premium, specialty items like gourmet coffee and organic lasagna.

Reference Links

  1. Safeway Grocery Customer Satisfaction Survey Link: www.grocerysurvey.net
  2. Safeway Official Site: www.safeway.com

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YOUR RATING
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Rating 5.02votes

  1. Rated 5
    says:

    We visited the store on sunday nite and ann was checking great to see her up front and in the public. She has a great personality and as we watched is great with people. We love her. Nice job safe way and awesome job Anb!!!!!

  2. Rated 5
    says:

    Passing threw town, decided to go to Mount Vernon Safeway. The people are very friendly and helpful. I stopped by the deli department, Sierra did a great job in substituting my salami for a different one! She was super friendly, and was quick!!

  3. says:

    Leander in produce should be employee of the month because she performs her job duties above and beyond her normal job this is in the Holbrook Arizona store.

  4. says:

    meat department was very helpful and nice when it came time to get my reincheck

  5. says:

    My delivery date was 2-8-2017 between 4and 6pm my driver Sam was here on time i had just called the customer service because someone kept calling and I thought might be the delivery person spoke with Justin very helpful. Just as I finish talking Sam the delivery driver pulled up. Very nice and helpful as I’m handicap . Will use service again. Thank You Miss Hill

  6. says:

    I love shopping at Hollister store, especially the workers are super friendly. Peter is the best always goes over and beyond! Thank you peter for your assistance and making my shopping a great experience!

  7. says:

    Had rude service at the safeway on Arthur street in thunder bay. I had 20 items in my cart and was told that I had over 15 items in my cart and was told to go to another check out. What kind of service is this when I can’t check out 20 items. Won’t be seeing my service there again.

  8. says:

    While shopping at Redwood Road Safeway today I found cashier Grace truly helpful. At check out I said I could not find the guacamole mix … while leaving in the parking lot Grace appears … helping me to get the mix for the guacamole. She is a fine employee going above and beyond.

  9. says:

    Demetra at Safeway in Terra Linda, CA was was great.

  10. says:

    Shopping today was made pleasant at store #1997 with cashier AMY. She is always
    very competent and also very personable .It helps to make this necessary job a lot
    easier and worthwhile. She is special !

  11. says:

    Ordered mug diet root beer and aw diet root beer. Received no died but all regular. I am diebetic and can not drink it. From Santa Clarita store on the old road.how do I return it.

  12. says:

    Vons Whittier does not have enough help. I waited iner ten minutes at the customer service desk and gave up. I have shopped at this store for 15 years averaging 50-100 a week. I’ve never seen such long lines and empty shelves. I tried calling your 877 number. After 15 minutes in hold, I again gave up. This store is convenient but, I’ll drive to Ralph’s. I know this store makes money and with Sorouts and a new Aldis you need to get your act in gear. Customer service should be your number one priority which it obviously isn’t. Have your marketing department look at the studies. A fed up customer.

  13. says:

    Wanted to say how helpful and talented Julie Reed is in the floral department at the C470 and Ken Caryl store. She makes beautiful arrangements, and is always cheerful and friendly!

  14. says:

    love you guys

  15. says:

    I attempted to complete your survey many times today. Every time, your site rejected my entry saying that the store number was incorrect. Is this a bait and switch situation? It appears to be. I have traded with Safeway/Randall’s since 1978 when I came to Houston. I am very disappointed with the Safeway/Randall’s corporation if this is the standard by which you are currently conducting customer relations.

    And, for your edification, the numbers on my receipt are: 1/16/17, 14:11, 3048, 3, 240, 3807. Whichever number is the store number it was repeatedly rejected by your site.

    Shame on you Safeway/Randall’s. I would think that such a come-on would be beneath you.

  16. says:

    VERY DISAPPOINTED ON EVERY ORDER MY BILL IS ALWAYS 10 TO 20.00 MORE THAT POSTED SUBSTITUTIONS ARE A JOKE I AM ALWAYS DISAPPOINTED WITH THE SUBSTITUTIONS I KEEP THINKING MY ORDER MIGHT BE RIGHT THIS TIME IT NEVER IS

  17. says:

    I just cannot understand why store #768 continues to plug up the isles. I believe that by doing so, safety seems not to be considered! Isles should be open so that your customers can pass each other at ease. There are area so congested, that your customers must wait till the person in front of them makes room for others to pass by. Also I have found that many products that Safeway had for sale are no longer available. V8 juice, spicy, is just not available at all times. Men’s hairspray, Consort, is another product that had not been on the shelves. I waited three weeks and no hair spray so I purchased a spray that is made for ladies. I could go on but I would need to list these complaints as I shop and I’m not going to do that. One last item, the flooring is beginning to show it’s age.

  18. says:

    Great service. Will use again.driver very professional his name is Renato.

  19. says:

    We love having our Safeway here in Salida.However, in the past few weeks, our meat dept. is very understaffed as well as empty on the meat-in the meat counters. We are being forced to shop at Walmart-which we do not want to do for meat-or go out of town. This is a small town with 3choices for shopping when it comes to meat and 2choices for grocery, in town. Very disappointing HELP!!!!

  20. says:

    I always love the cisomers service I get at the Lincoln Safeway. The Deli and Floral are both great solid 10s!

  21. says:

    IF ON THE RECEIPT FROM THE ONLINE DELIVERY YOU SAY, “TAKE THE SURVEY AT GROCERYDELIVERYSURVEY.com” THEN THAT LINK SHOULD ACTUALLY DO SOMETHING!!!!!

  22. says:

    Anastacia cashier if very very good and the Manager Olivia goes out of her way with everyone.
    She is a very hard worker.

  23. says:

    I would like to compliment Safeway in regards to a fantastic employee. Her name is Lisa and she works at the Safeway on Mae Anne street, in Reno Nevada. She is dedicated, hard working, and has great repor with all her customers. What a great Employee!

  24. says:

    What a dumb shit site….

  25. says:

    I regularly pick up a few items at Safeway (Davie/Cardero)- most items I buy are either on sale or have gone down in pricing because the price of just about everything in this store is outrageous! Then there’s poor management and customer service. On a few occasions at checkout after paying for my groceries, the cashier frowned and showed how displeased she was for the inconvenience of having to figure out the recyclable refunds I returned. She could have chosen to be polite but I guess she forgot that customers are the reason she has a job. Some are only nice when you’re up to completing a survey. The way things are managed here are inefficient and disorganized. For example, why not put a bell in the recyclable station and have a staff who mans the self-serve station also assist those returning recyclables instead of having customers do the run around, go here and there then take your receipt and get your refund at the service order desk. One notable mention of a rude staff: A young Chinese male with very short crew cut hair, was working the fruits and produce area one weekend- When asked how much the grapes were he completely ignored me and deliberately made me wait before he even turned around to acknowledge my presence- really horrible attitude. While a handful of employees at this branch are at times helpful, the rest needs to learn manners 101- at least have the decency to show some courtesy to the public you’re serving. There is nothing else really going for this store and if you take away customer service, it’s just a matter of time before it’s history.

  26. says:

    I just want to share my comment/survvey to one of your employee named Princess Dianne Laeda. Every time I came to safeway Southland Crossing calgary to buy my grocery, She is very helpful when I ask where to find one of the product that I can not see. She is so very professional when dealing with customers. Princess Dianne also shows the Listen Respect and Act attitude. She Listen to every word that you say to her and Respect every customer that she interact with and she Act very fast when she is working. I think you hire a perfect employee. This is my first time to see a Safeway Employee that very helpful Especially to us Seniors.

  27. says:

    Just moved recently in Fairfield.
    I have never bought flowers there before,
    But decded to try !
    I needed a bouquet for my wife birthday and ask the clerk at the flower stand.
    Her name is Ronnie, and she did an amazing job by helping me to choose and put the bouquet together.
    She even helped to carry it to my car!
    I asked her how long she worked there and answered 13 years !
    It is unexpected to see and appreciate a dedicated employee who loved and take proud of what they do.
    Her flower department is clean and organized !
    So please, let her know that she is an amazing person !
    Happy holidays !
    Fairfield store.
    Store manager Nick French
    Cashier and dedicated flower store Ronnir

  28. says:

    I was at your store #1647 on 12/08/2016 to pick up a subscription. I was waited on quickly and the clerk(Terry) was polite and extremely nice. Very satisfied

  29. says:

    TIME: 11:15PM on 11/22/16
    The survey that I was directed to for your store was at best a GENERIC COPY OF A COPY … At best . As for my experience at you store it leaves much to be desired. The lanes as narrow as they are were congested with vendors in just about every lane along with your employees trying to get their items from the back out at the same time.

    YOUR PRODUCTS ARE AT LEAST 50% higher than any other store that I use. If I were the MANAGER of this store I WOULD FIRE MYSELF FOR INCOPENDENCE SAFEWAY STORE #2656 ON THE CORNER OF BARING AND SPARKS

  30. says:

    I enjoyed shoping at Safeway Jefferson,its easy to find my needs . Its not crowded and the one the manager named Jenn who help me she was very pleasant.

  31. says:

    Shannon W. our clerk was very friendly and helpful. She greeted us when we arrived at the till and even though we were the last people at her till she opened up for another customer as all the other tills were busy.

  32. says:

    I enjoying shoping at Safeway,its easy to find my needs . Its not crowded and the Customer service is awsome

  33. says:

    Congratulations Safeway ! The Safewayway store in Monument Co is becoming awesome! I have relocated from Ca and love Vons. I was disappointed with the caliber of your store BUT in the last year you’re carrying way more organic your Deli is outstanding and NOW you’ve added fresh Sushi .. you’re really starting to rock the store has made a 100% turnaround since I’ve moved here ! Keep it up and add more organic!!!

  34. says:

    Was just in the Lihue, HI store, in the Starbucks dining area. The room was filthy, with food, containers and mixed liquids littering the tables and the trash receptacle overflowing onto the floor.

  35. says:

    First – your survey is far too complicated to do even in the five minutes you say it will take. I could not get beyond the survey code!

    Next: Karla in the Hamakua Dr. Kailua Hi store # 1087 bakery area was excellent in all aspects of her job:
    1. Enthusiasm 2. expertise (the bday cake was perfect), appearance and accuracy in getting
    the cake done on time 3. articulate in explaining the options we had and more. You should have a store full of employees like her.

  36. says:

    The prices may have gone down on a few items, but in fact they have gone up on many items, essential items such as toilet tissue, and fresh produce. The quality of fresh produce and the selection is also way down.

  37. says:

    Recent Order 120300 10/23/16 for 130 items.
    22 items were sold out which is 20% of my order. It took over 3 hours to pick out that order. Online kept kicking me out and I had to resign in at least 8 times. A huge waste of time & patience.
    The store is HORRIBLE at having enough stock on hand, especially sale items, which is unacceptable & so frustrating after all that work! They know sale items are going to be in high demand yet they are always sold out of MANY items so they don’t know how to do their jobs.
    Then I mark the column ‘No Substitutions’ and they still send more expensive subs. That is called bait & switch & is illegal.
    So when this order is delivered late, I think it was a new driver, no sweat because I was staying home all day. The driver was in a hurry and left. I’m checking off my items on the receipt and only 4 of refrigerated, frozen, or produce items were delivered. I called delivery Mgr & he says call CS, which I’m sick of doing this because there are mistakes, missing, crushed, or expired items on every order!!! And done CS agents have made mistakes which caused me more problems.
    Luckily I got David Lucas at CS. He was thorough, kind, patient so I told his MGR I appreciated it. He sends list for redelivery to store because I WANT MY ITEMS! So today redelivery came and there were more items missing than delivered. I was at the end of my rope! 3 days to try to get what I paid for. I was on the verge of crying. I called Mike at store delivery & I had to go over every missing item AGAIN!!
    I’d had it!….so told Mike no more redeliveries. He was very nice and said he was refunding my credit card. Now I wait to see if I really get the whole amount I’m owed. I JUST WANT WHAT I PAID FOR!
    That’s seems to be impossible for Safeway.
    I work at a call center with 120 people and I tell co-workers I cannot recommend Safeway because I don’t want them getting mad at me.

  38. says:

    I have been trying to do the survey it won’t except my codes of my receipt

  39. says:

    Mike v and eddy in the meat dept were very nice. I bought some fish and when l started cooking it it didn’t smell right. They gave me some fish, to cover my loss. Thank you.

  40. says:

    Hi,
    I was in the Safeway at 1410 E John St. in Seattle yesterday at about 2pm. I received excellent service from a deli employee and I believe his name was Tali. Unfortunately I didn’t save my receipt so I could not fill out the survey form on line. I did call the store and talked to customer service and he told me that he would tell the store manager about my commendation.
    I just want to be sure that he gets recognized for his service.
    Thank you very much,
    Laura Dixon-Dybvad

Survey Discussion