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Safeway Grocery Customer Satisfaction Survey

How do you like the products and customer services at Safeway Grocery? Do you have some suggestions and advice to make your next visit better? Take Safeway Grocery Customer Satisfaction Survey and share your feedback now and help Safeway grocery store to improve. Upon completion of the survey, you will be entered into a drawing for a chance to win $100 gift card.

Would you like to share your story with Safeway by leaving your comments?

Safeway Grocery Customer Satisfaction Survey Guide

  • Visit Safeway Grocery customer satisfaction survey page
  • Take your receipt at hand, first enter the date of your visit, which is at the bottom left of the receipt, then type in the first 10 numbers of the 14 digit code in the order of 4-2-4
  • Click the link below the button “Start Survey”

Safeway Grocery Customer Satisfaction Survey

  • Answer the following questions and click the “Next” button to move on

Safeway Grocery Customer Satisfaction Survey

  •  To enter the prize drawing, you should complete your contact information correctly
  • Your comments and feedback will be forwarded to Safeway to help them understand what they could do even better for you and other customers

Safeway Grocery Customer Satisfaction Survey

About Safeway Grocery Store
Safeway is a supermarket chain in the United States, ranking number two in North America following the Kroger Company. It offers high quality brands at low prices varying from everyday necessaries like milk and paper towels to premium, specialty items like gourmet coffee and organic lasagna.

Reference Links

  1. Safeway Grocery Customer Satisfaction Survey Link: www.grocerysurvey.net
  2. Safeway Official Site: www.safeway.com

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Rating 4.413votes

  1. Rated 1

    Here at the burien, wa location. The cashier that was helping the self checkout lane had the nerve to say that I had copied coupons. I was so frustrated that she would say that. I left everything. Will never come here again. Horrible customer service.

  2. Rated 5

    I was in the Safeway store this afternoon and although Cindy the cashier is one of my usual cashiers, I realized today how much of a great person she is. She is friendly, and always has a nice smile and positive attitude. As well, she is very conscientious with my groceries. It is this kind of service and such a great cashier (s) that keep me shopping at Safeway. Wayota and Kildare Safeway should be happy to have her!

  3. Rated 5

    I love store number 862!! Brian Bockman is so awesome! Great shopping experience! Beautiful store!

  4. Rated 1

    Prices have gone up. BAD 4 YOU AND CONSUMERS. Caffeine Free Pepsi NOT AVAILABLE; SAFEWAY PIZZA REGULAR CRUST GONE. PRICES SUCK. ALBERTSONS FAIL.. Have been SAFEWAY customer @ Maple Valley store for YEARS. I HATE THIS. Am thinking of new chain patronage. Don’t f it up. Get with it. I. do not like seeing favored employees GONE.

  5. Rated 5

    Very satisfied with selection of groceries and service. I will use again.

  6. Rated 5

    Cashier Charmel is so helpful. She finds it so amazing that I live right across the street from another super market competitor, but I drive the extra distance to shop at their location.

  7. Rated 5

    Cashier Zachery is so professional and curteous it’s nice to go thru his check stand. He resolves problems quickly…and uses a sense of humor through out the visit…much appreciated..

  8. Rated 5

    Cashier Kusam have been a great service to me and goes out of her way to help. Her customer service is excellent 3/8/17. 3182

  9. Rated 5

    I goes to the gas station on 320th her name is TONI B store 1555. she’s always nice and sweet and very helpful ,super funny I would give her a customer satisfaction Award.

  10. Rated 5

    Shopped Saturday Elizabeth was my cashier. She always is friendly and helpful. I give her a 10

  11. Rated 5

    Excellent. Thank you.

  12. Rated 5

    We visited the store on sunday nite and ann was checking great to see her up front and in the public. She has a great personality and as we watched is great with people. We love her. Nice job safe way and awesome job Anb!!!!!

  13. Rated 5

    Passing threw town, decided to go to Mount Vernon Safeway. The people are very friendly and helpful. I stopped by the deli department, Sierra did a great job in substituting my salami for a different one! She was super friendly, and was quick!!

  14. says:

    Leander in produce should be employee of the month because she performs her job duties above and beyond her normal job this is in the Holbrook Arizona store.

  15. says:

    meat department was very helpful and nice when it came time to get my reincheck

  16. says:

    My delivery date was 2-8-2017 between 4and 6pm my driver Sam was here on time i had just called the customer service because someone kept calling and I thought might be the delivery person spoke with Justin very helpful. Just as I finish talking Sam the delivery driver pulled up. Very nice and helpful as I’m handicap . Will use service again. Thank You Miss Hill

  17. says:

    I love shopping at Hollister store, especially the workers are super friendly. Peter is the best always goes over and beyond! Thank you peter for your assistance and making my shopping a great experience!

  18. says:

    Had rude service at the safeway on Arthur street in thunder bay. I had 20 items in my cart and was told that I had over 15 items in my cart and was told to go to another check out. What kind of service is this when I can’t check out 20 items. Won’t be seeing my service there again.

  19. says:

    While shopping at Redwood Road Safeway today I found cashier Grace truly helpful. At check out I said I could not find the guacamole mix … while leaving in the parking lot Grace appears … helping me to get the mix for the guacamole. She is a fine employee going above and beyond.

  20. says:

    Demetra at Safeway in Terra Linda, CA was was great.

  21. says:

    Shopping today was made pleasant at store #1997 with cashier AMY. She is always
    very competent and also very personable .It helps to make this necessary job a lot
    easier and worthwhile. She is special !

  22. says:

    Ordered mug diet root beer and aw diet root beer. Received no died but all regular. I am diebetic and can not drink it. From Santa Clarita store on the old road.how do I return it.

  23. says:

    Vons Whittier does not have enough help. I waited iner ten minutes at the customer service desk and gave up. I have shopped at this store for 15 years averaging 50-100 a week. I’ve never seen such long lines and empty shelves. I tried calling your 877 number. After 15 minutes in hold, I again gave up. This store is convenient but, I’ll drive to Ralph’s. I know this store makes money and with Sorouts and a new Aldis you need to get your act in gear. Customer service should be your number one priority which it obviously isn’t. Have your marketing department look at the studies. A fed up customer.

  24. says:

    Wanted to say how helpful and talented Julie Reed is in the floral department at the C470 and Ken Caryl store. She makes beautiful arrangements, and is always cheerful and friendly!

  25. says:

    love you guys

  26. says:

    I attempted to complete your survey many times today. Every time, your site rejected my entry saying that the store number was incorrect. Is this a bait and switch situation? It appears to be. I have traded with Safeway/Randall’s since 1978 when I came to Houston. I am very disappointed with the Safeway/Randall’s corporation if this is the standard by which you are currently conducting customer relations.

    And, for your edification, the numbers on my receipt are: 1/16/17, 14:11, 3048, 3, 240, 3807. Whichever number is the store number it was repeatedly rejected by your site.

    Shame on you Safeway/Randall’s. I would think that such a come-on would be beneath you.

  27. says:


  28. says:

    I just cannot understand why store #768 continues to plug up the isles. I believe that by doing so, safety seems not to be considered! Isles should be open so that your customers can pass each other at ease. There are area so congested, that your customers must wait till the person in front of them makes room for others to pass by. Also I have found that many products that Safeway had for sale are no longer available. V8 juice, spicy, is just not available at all times. Men’s hairspray, Consort, is another product that had not been on the shelves. I waited three weeks and no hair spray so I purchased a spray that is made for ladies. I could go on but I would need to list these complaints as I shop and I’m not going to do that. One last item, the flooring is beginning to show it’s age.

  29. says:

    Great service. Will use again.driver very professional his name is Renato.

  30. says:

    We love having our Safeway here in Salida.However, in the past few weeks, our meat dept. is very understaffed as well as empty on the meat-in the meat counters. We are being forced to shop at Walmart-which we do not want to do for meat-or go out of town. This is a small town with 3choices for shopping when it comes to meat and 2choices for grocery, in town. Very disappointing HELP!!!!

  31. says:

    I always love the cisomers service I get at the Lincoln Safeway. The Deli and Floral are both great solid 10s!

  32. says:


  33. says:

    Anastacia cashier if very very good and the Manager Olivia goes out of her way with everyone.
    She is a very hard worker.

  34. says:

    I would like to compliment Safeway in regards to a fantastic employee. Her name is Lisa and she works at the Safeway on Mae Anne street, in Reno Nevada. She is dedicated, hard working, and has great repor with all her customers. What a great Employee!

  35. says:

    What a dumb shit site….

  36. says:

    I regularly pick up a few items at Safeway (Davie/Cardero)- most items I buy are either on sale or have gone down in pricing because the price of just about everything in this store is outrageous! Then there’s poor management and customer service. On a few occasions at checkout after paying for my groceries, the cashier frowned and showed how displeased she was for the inconvenience of having to figure out the recyclable refunds I returned. She could have chosen to be polite but I guess she forgot that customers are the reason she has a job. Some are only nice when you’re up to completing a survey. The way things are managed here are inefficient and disorganized. For example, why not put a bell in the recyclable station and have a staff who mans the self-serve station also assist those returning recyclables instead of having customers do the run around, go here and there then take your receipt and get your refund at the service order desk. One notable mention of a rude staff: A young Chinese male with very short crew cut hair, was working the fruits and produce area one weekend- When asked how much the grapes were he completely ignored me and deliberately made me wait before he even turned around to acknowledge my presence- really horrible attitude. While a handful of employees at this branch are at times helpful, the rest needs to learn manners 101- at least have the decency to show some courtesy to the public you’re serving. There is nothing else really going for this store and if you take away customer service, it’s just a matter of time before it’s history.

  37. says:

    I just want to share my comment/survvey to one of your employee named Princess Dianne Laeda. Every time I came to safeway Southland Crossing calgary to buy my grocery, She is very helpful when I ask where to find one of the product that I can not see. She is so very professional when dealing with customers. Princess Dianne also shows the Listen Respect and Act attitude. She Listen to every word that you say to her and Respect every customer that she interact with and she Act very fast when she is working. I think you hire a perfect employee. This is my first time to see a Safeway Employee that very helpful Especially to us Seniors.

  38. says:

    Just moved recently in Fairfield.
    I have never bought flowers there before,
    But decded to try !
    I needed a bouquet for my wife birthday and ask the clerk at the flower stand.
    Her name is Ronnie, and she did an amazing job by helping me to choose and put the bouquet together.
    She even helped to carry it to my car!
    I asked her how long she worked there and answered 13 years !
    It is unexpected to see and appreciate a dedicated employee who loved and take proud of what they do.
    Her flower department is clean and organized !
    So please, let her know that she is an amazing person !
    Happy holidays !
    Fairfield store.
    Store manager Nick French
    Cashier and dedicated flower store Ronnir

  39. says:

    I was at your store #1647 on 12/08/2016 to pick up a subscription. I was waited on quickly and the clerk(Terry) was polite and extremely nice. Very satisfied

  40. says:

    TIME: 11:15PM on 11/22/16
    The survey that I was directed to for your store was at best a GENERIC COPY OF A COPY … At best . As for my experience at you store it leaves much to be desired. The lanes as narrow as they are were congested with vendors in just about every lane along with your employees trying to get their items from the back out at the same time.


Survey Discussion