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Greyhound Customer Experience Survey

You may have enjoyed a good journey with the Greyhound Lines. And how were you waited on at the Greyhound food store? No matter how was your Greyhound visiting experience, just speak out in the Greyhound customer satisfaction survey. You will have the chance to win $500.

Greyhound Customer Survey

  • Visit the survey site via Reference Link 1 below
  • Input the 6-digit code located on your receipt and press the “Next” icon to continue

Greyhound Customer Experience Survey

  • Finish the forms with what you remembered and click “Next”

Greyhound Customer Experience Survey

  • Enter your personal information for prize drawing

Greyhound Customer Experience Survey

  • At the end of the survey, you’ll be given the chance to win the prize and earn points for the next trip

Greyhound Customer Experience Survey

About Greyhound
Greyhound is a manufacturer of the Dial Soap and Armour meat products in the United States. It is the parent corporation of Greyhound Lines, a producer of intercity bus transportation.

Reference Links

  1. Greyhound Customer Survey Link: www.greyhoundsurvey.com
  2. Greyhound Official Site: www.greyhound.com
Rate your recent Greyhound experience and discuss with friends
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  • Not at all helpful
Rating: 3.2/5 (421 vote casts)

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21 Responses so far.

  1. Annie Harris says:

    im on schedule number GLI1115 coming out of Indianapolis,IN.supose to have left out at 9:20 but left at 9:40 this bus operator is just plane out rude to everyone on the bus as if we dont have any wright or any thing we can say to him about any complants and its just not right because we are adults we are carrying ourself according but he want to treat of as if we are kids now if we are hot and its uncomfertable we have a right to awear him of us being uncomfertable

  2. Sandra Clark says:

    Today while heading to NY our bus driver (Charles Taylor) avoid a major accident on the parkway. While everyone panic he remain calm, confident and professional making all feel safe. He is such a good driver and I wanted to take the time out to compliment him on his driving and professionalism because that could of went so very wrong so thank you Mr.Taylor.

  3. Guenther Hengelhaupt says:

    My comment was for travel booked for Dec. 22/16

  4. Guenther Hengelhaupt says:

    My husband and I (both seniors on walkers)pre-purchased tickets to go from Lloydminster, Alberta to Edmonton, Alberta to travel to the city to meet our son and daughter to spend Christmas with them. On arriving at the Lloydminster depot, we were told that the bus would be at least 3 hours late. No explanation, no apology, no offer of at least coffee, as it was lunch time. We were cold and hungry by the time the bus arrived. The driver, when the bus finally arrived at Lloydminster, was friendly and helpful, and did his best to make up time. I was disappointed with
    Greyhound, bus there is no alternative for people who do not drive.

  5. Vanessa Davila says:

    If the managers and officers from Greyhound are strict and strongly enforce their drivers and workers to be better there will be change. Experience from 1 -10 is a 6 from me. Last time this driver left us in the rain outside while we switched buses in Kaiti, and air was cold on bus. Not sure if his name is Jesse and wears like a chain andlight blue uniform. Only because of customer service I rate it a little above medium..
    Laredo there’s never a problem. Overall, service Is decent but does need improvement by a chunk. I hope it gets fixed because I take Greyhound bus once a month.

  6. jan says:

    I was treated good but the poor lady behind me traveling another 20 hrs was treated like crap. WE stopped for a lay over in Calgary alberta and the customer service lady came on the bus and start hollering at her about greyhound policies and your not allowed car seat on the bus. This lady had a 3, 2 and 6 week old in car seats very well behaved. The customer service lady took her car seats and put them under the bus and she was told to hold the babies or put them in their own seats. The greyhound 1800 number was of no help and kept her on the line almost the whole 2 hrs. She had to call 911 before customer service lady would give her car seats back and board her.

  7. Jason Parker says:

    The worst way to be treated for spending money to travel and get treated like cattle yelled at spoken down to and be two days behind schedule for school because of the bus stations treatment to there passengers acting like we’re coman criminals on a bus to the big house I’ve never been so offended by how they act twords good hard working Americans

  8. Jason Parker says:

    The worst way to be treated for spending money to trav

  9. Dra Yang says:

    I lost my ticket due to the fact an employee threw away my ticket when loading my stroller.

  10. Anna says:

    Just to let you know, there is an error with your survey as it did not request contact information. A proper survey must follow the steps it indicates.

  11. Guadalupe Lancon says:

    I recently went to Laredo TX and back using the grayhound bus lines and the first bus going to Laredo TX looked more like the older ones because the seats had Tear’s where seat and the transfer Bus driver looked like if he was little waisted but other than that it was an awesome trip I had a blast besides all of the worst things I said before I would be traveling using this bus system again

  12. glenna Landry says:

    Just rode your bus from Red Bluff Ca to Sacramento Ca. seats were torn and worn out , also felt bad for people waiting for the bus with no place to set down only on the curb , no shelter at all. I’ve ridden the bus many times and this was the worse date 9-3-2016

  13. Michael Thornthon says:

    The most horrable bus ride ever!!!! This is about the 5th time i have had to use grayhound and everytime its has been horrable . I’m on the bus now headed to fortworth texas from Dothan Alabama. I have been over priced . And very under minded. The bus drivers were very rude. None helpfull. The staff were very rude and also unhelpfull . I will never recommend Gray hound to anyone. And they will never get another dime from me are my family. 27 hours to make an 11 hour trip.. U suck Greyhound!!!!

  14. Raul Flores says:

    Hello everybody Happy Halloween.
    My first day at the greyhound station at Vegas was great until we were riding the bus and the bus driver was going great but I guess his back was hurting so he decided to get a massage with the bumbs on the road which it feel good though but I was really scared because I think he was sleeping after that the bus driver switch to another one and he was really well fast and safe. Then I got a surprise transfer when my transfer supposed to be on Kansas Salina it was in Denver Colorado and to top it off it was late but he was fast until he decide to go back to get the a/c fixed we were there for a while. So we were already 2 hours late then they told me that this bus was going straight to Wichita Kansas but the drivers switch and now I’m here at Kansas City Missouri waiting for the bus at 8:00 in the morning. From Vegas to Missouri was not my ride so I would want a full refund because I’m here at the station from 12:00pm to 8:00am and then I went to get a water and the machine and sold my money. To top off everything I been in the bus for 3 days Sunday, Monday and Tuesday

  15. Jason key says:

    It was a surprise of how comfortable the seats where so comfortable that I fell asleep freak fast to Saskatoon and the on the way to Edmonton thank u guys great pirce and quick thank and I’ll see u guys soon

  16. Rosetta Davis says:

    This is off my bucket list going to the West Coast from the East Coast. So is Greyhound Bus. I never want to ride your bus line again. Some things I know you have no control of like one of the buses I was on got a flat tire. I took two hours for them to come fix it. It set me back four hours. The one thing that considered me the most is how some of the bus drivers were not friendly at all. Like Drill Sergeants or Robot Bus drivers. I would like a refund. I was unsatificated with the Customer Service and Hospitality shown. Also Greyhound needs to be better prepared and organized for emergency situations. You should hire more drivers and have more buses. The bathroom and the buses are not well kept. The buses and the bathrooms need to be cleaned better. Buses need through inspections of cleanliness. Also perhaps some new buses with TV. Some of the buses I could not charge my phone or get connected to internet. For the distance I and paided I should not have been treated like just a number. From Providence RI to Phoenix Arizonia and then back. I enjoyed my vacation but the bus ride was terrible. I thank God for getting all there and back safety. I would however like to thank the bus drivers and dock personal and ticketeers that were professional and curiosity. I finally made it home Saturday. My confirmation # 1487977201. Departed October 16. Sunday at 8:30am from Providence RI to Phoenix. I arrived in Phonenix Tuesday night midnight. DEPARTED from Phonenix Tuesday October 25th. Back to Providence RI. I had a round trip ticket which cost me $275. Dollars. My phone number is (704)281-3902. I would love for Greyhound to call me and to refund my money. Thank you. Have a blessed day. Sincerely Rosetta Davis/ email
    [email protected]

  17. Nicole Desire says:

    I got to the bus stop for the Portland bus at 8:01am and the bus was already gone. That is rediculous!

  18. Korina Cisneros says:

    Bus drivers are RUDE!!! Staff is lazy! Buses are late! Please save your money and time, do not ride their buses!!!

  19. Jesus reyes says:

    Todo muy bien trato ,amabilidad, los baños de los sentral en buen estado , chófer amable , autobús más o menos porque las clavijas de el lado derecho n funsionan

  20. aron schneiderman says:

    I want a refund for sitting in your urine smelling bud for 3 hours.
    Many others want to sue.

Survey Discussion