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Greyhound Customer Experience Survey

You may have enjoyed a good journey with the Greyhound Lines. And how were you waited on at the Greyhound food store? No matter how was your Greyhound visiting experience, just speak out in the Greyhound customer satisfaction survey. You will have the chance to win $500.

Greyhound Customer Survey

  • Visit the survey site via Reference Link 1 below
  • Input the 6-digit code located on your receipt and press the “Next” icon to continue

Greyhound Customer Experience Survey

  • Finish the forms with what you remembered and click “Next”

Greyhound Customer Experience Survey

  • Enter your personal information for prize drawing

Greyhound Customer Experience Survey

  • At the end of the survey, you’ll be given the chance to win the prize and earn points for the next trip

Greyhound Customer Experience Survey

About Greyhound
Greyhound is a manufacturer of the Dial Soap and Armour meat products in the United States. It is the parent corporation of Greyhound Lines, a producer of intercity bus transportation.

Reference Links

  1. Greyhound Customer Survey Link: www.greyhoundsurvey.com
  2. Greyhound Official Site: www.greyhound.com

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Rating 1.856votes

  1. Rated 2
    says:

    After departing from Greyhound Las Vegas bound for a 1 stop to Las Angeles i am broke. i paid $20 to reschedule my ticket from vegas to LA i already had to pay $15 per bag for 3 additional pieces of checked luggage. so far im out $75 before ever leaving Las vegas and an additional $85 bucks for my room i slept in because i went from a 12:01am departure to a 5:15pm departure. grand total $160 bucks but that is before i met Ethal D #6756 upon arrival at the Los Angeles Greyhound. This is my complaint,
    When i went to ask Mrs. Ethel if there was anything i could do with my larger luggage I was greated as though i had committed treason and was stepping on enemy turf. Immediately i was questioned as to why i had so many Bags with me and why i thought i could get away with coming to the, “front of her line to pester her”, E.D.; I told her i was sorry but i didnt know where i needed to leave my bags. She told again that i had too much stuff and that one of my bags didnt have a tag. it was my backpack i was carrying on and i told her that “i have no more money to pay my 1 carry on even if she made me.” B.N.;
    After that i used a restroom and returned to “Ethel’s Gate to try to board. the line was long and not moving and i was near the end so i decided to strech my legs amd try to get some fresh air by going back to the only place i knew and clise to my belongings. I was confronted again by Ethel and told that if i cut line again or tried to load my own luggage i was ” not getting on her bus”
    I made no such attempt to cut line or load my bags then or after. it was not even the same doorway as here so how could i skip line to board.
    Long story short. I was made to unload my posessions from the bus by Ethel D 6756 at the L.A. Greyhound and not allowed to continue to santa cruz CA where i live and work for a nonprofit. I was insulted by the way she treated me and i dont think it was justified i know it was not appropriated or respected by her piers who did their best to help me make up time lost so i can make it to work. My bame is B. Nestor ticket number 40259584. This is only my 3rd time using ggreyhound and you have an unhappy consumer who was some ladies rubberband wrapped around her wrist to keep her stong while i get slapped around.

  2. Rated 1
    says:

    Every time I take the greyhound bus it’s always something. During march I took the greyhound from NJ to Ohio. A few hours after leaving Newark,NJ the bus began to break down and the bus eventually died somewhere in bumble PA. It took greyhound services 8hrs for them to send another bus to pick us up and drop us to Cleveland. Today, I’m traveling from Toledo, OH to NJ. When we got to Cleveland we were informed that our bus that was supposed to leave at 2:30am wouldn’t be leaving until after 6am because there were no drivers available. What kind of bs is that. You don’t have any drivers scheduled or on call for times like these? The staff is extremely rude and shows no care or concern for their PAYING passengers. I would rather walk to NJ than take greyhound again.

  3. Rated 1
    says:

    I became a member today for the road rewards and I do not think o will be using this service commuting from New York to Philadelphia again..
    We were yelled at and treated very disrespectful. Not to mention they changed the time of the bus without informing anyone. I am thinking I am still waiting for the 6:30 and this bus is not leaving until 7:30.
    Very angry.

  4. Rated 1
    says:

    Thus is the first time in years that I have rode the bus. It was a terrible experience. On the way to my destination the bus was over an Hour late leaving. I was on my way to see my sister who was dieing. Which then caused me to worry about weather I would make it. On the way home the bus was 30 minutes late. The bus driver Was very rude to my husband and myself. I will never ride gray hound again. The sad part was that we only went from Houston to Livingston and back. Such a short trip with horrible experience.

  5. Rated 1
    says:

    I took greyhound for a wonderful day ato atlantic city and when taking our business back to the city I had the worst experience ever with them it so happened they’re wasn’t enough buses to get back home from there bus terminals they were picking up passengers from there hotel first which made it worst because by the the time the bus came around to picking ppl up at termine the buses were full I had to wait 3 hours in the terminal when they announced for everyone there to catch the bus at a another casino,this is unexceptable I paid $45.00 for this trip and what it to out be was a nightmare you should be giving me a dam refund for this horrible experience I doubt if I ever ride with you again unless I get a refund

  6. Rated 1
    says:

    Taking a trip to Missouri from Atlanta is quite a distance by bus, but it can be considered very horrible if it takes 40 hours, I have traveled greyhound on numerous occasions, but i will not be taking another bus after this horrible experience. Some of your employees have not one clue how to talk to customers, your bus drivers that could work are not because you aren’t caring for them properly, you have too few of them to begin with. How do you cooperate leaders expect good things to come from your lax shotty work as leaders, if you lead by example and have higher expectations, with the proper training, you might be able to bring some of your quality back. It’s so bad that your security can’t even keep their clothes on properly, the employees are smoking right outside the gate doors, but patrons are shuttled off to a corner, fair? Bums are coming in and stealing from patrons???? I ask, where do they do that??? With security more worried about keeping passengers behind lines, not to mention your loaders, when someone has their hands full but still pushing more luggage with her foot, and you look straight at her and grab something else out of the way so as not to bend over, and there are 2 of you???? Rude!!! Customers were more worried about helping a gentleman find his phone that was stolen by a bum that your security guards allow in because they are more worried about the local conversation outside the gate doors, DO YOUR DANG JOBS! Took two passengers 1 hour to get the phone back from the would be theif!!! All in all the most horrific experience of my travels, from now on I will drive or fly, at least at the airport they have security doing their jobs. Shame on you greyhound!

  7. Rated 1
    says:

    Taking a trip to Missouri from Atlanta is quite a distance by bus, but it can be considered very horrible if it takes 40 hours, I have traveled greyhound on numerous occasions, but i will not be taking another bus after this horrible experience. Some of your employees have not one clue how to talk to customers, your bus drivers that could work are not because you aren’t caring for them properly, you have too few of them to begin with. How do you cooperate leaders expect good things to come from your lax shotty work as leaders, if you lead by example and have higher expectations, with the proper training, you might be able to bring some of your quality back. It’s so bad that your security can’t even keep their clothes on properly, the employees are smoking right outside the gate doors, but patrons are shuttled off to a corner, fair? Bums are coming in and stealing from patrons???? I ask, where do they do that??? With security more worried about keeping passengers behind lines, not to mention your loaders, when someone has their hands full but still pushing more luggage with her foot, and you look straight at her and grab something else out of the way so as not to bend over, and there are 2 of you???? Rude!!! Customers were more worried about helping a gentleman find his phone that your security guards allow in because they are more worried about the local conversation outside the gate doors, DO YOUR DANG JOBS! Took two passengers 1 hour to get the phone back from the would be theif!!! All in all the most horrific experience of my travels, from now on I will drive or fly, at least at the airport they have security doing their jobs. Shame on you greyhound!

  8. Rated 1
    says:

    By far the worst experience ever. Why you people are still a business is beyond me. Very unprofessional, employees just a shitty attitude (some were very helpful), but for the most you will never be receiving my business again.

  9. Rated 4
    says:

    Tiffany the manager at the Cincinnati Ohio greyhound terminal is amazing, give her a pay raise AHORA!!! Pay da wo/man!!!

  10. Rated 1
    says:

    I have never ever had such rotten miserable dirty smelly experience in my life. I was over charged treated like trash and then lied to numerous times. The facility in Las Vegas Nevada was extremely dirty and very poorly managed. They lined us up like cattle and then told us our bus would leave a hour late because of no driver but yet the bus that left ten minutes after us had no problem. The manager at this facility was a royal broom riding witch with absolutely no customer service skills. She just yelled at people including some young children and would not listen to us. I finally went off and told her where to stick it in no uncertain terms.Then the bus we were put on could barely get out of its own way and no a/c. This is the reason I will never ever go to greyhound ever again but I will give my PERSONAL OPINION EVERY CHANCE I GET

  11. Rated 1
    says:

    I have taken the greyhound across Canada a few different times. I’ve had ignorant drivers who have blamed me for them losing my luggage to really decent drives and made good friends.. thus time I’m taking a bus from Ottawa to Arnprior a 50 minute drive. And feel that some price hikes in peak season are unfair. My truck back in Nova Scotia doesn’t cost 30 bucks in fuel to drive that distance so why are you getting away with this

  12. Rated 4
    says:

    I wish they had a western union here.

  13. Rated 1
    says:

    The service from greyhound was not Please n’t. While the drivers were nice the bus was very late and no attempt was made to help us with the connecting bus I had to get to my destination. Also I was not given the right information as to where to get my connecting bus and misses it as a result . I ended up paying more to get to a nearby city as that was all that was available. The company owes me for that as I would haven’t missed it if it were told to wait for my initial bus which as I have said was very late. I had asked while I was waiting for this first bus and it was told to me that it was usually late! Perhaps the should be looked at in the future!

  14. Rated 3
    says:

    Thanks greyhound

  15. Rated 4
    says:

    Can yall fill the bus back up with latina white thick booty females again that was nice of yall i like it on here just wanna kno can u continue to make my ridemore n exciting

  16. Rated 5
    says:

    Had a good ride

  17. Rated 1
    says:

    Highly unsatisfied with the services provided by Greyhound. My bus was scheduled at 3:30 pm to leave for Mt Laurel from Port Authority New York and I was waiting for it since 1pm.
    Turns out the bus never showed up.
    I am already running late and these guys gave me a ticket for another bus scheduled at 5pm.

    Total waste of time and money.

  18. Rated 1
    says:

    I am in the process of getting attorney to sue ignorant greyhound! They asked for didabled passengers to line up first then asked me what my disability was, he didn’t believe me and I took out my SSI paper to show him and got he got angry! A man with one arm from kansas was threatened to be kicked off bus if he didn’t stop coughing! See you in court idiots!

  19. Rated 3
    says:

    Cincinnati, Indianapolis and Chicago bus stations need help. Restrooms are not clean, some faucets were not working. Chicago’s station had no air conditioning on 6/4/2017, our bus was an hour and a half late getting there and we still didn’t leave for another half an hour. No one knew what was going on, several other buses were late, we saw other terminals with people who were waiting for late buses. Greyhound also needs more people who can speak other languages, I saw an Asian man not able to communicate with the ticket lady. It was still a fairly good trip but Greyhound used to provide way better service.

  20. Rated 1
    says:

    Rode the bus twice in a week and both ways …. heater/ac didnt work ,wifi dont work ..seats are broke stuck and have zero leg room….as much as greyhound charges for a fair there should be no excuses for hour delays.never a good experience,disapointed …

  21. Rated 1
    says:

    Worst experience ever!!!!! Bus was late everywhere, we barely made our transfers. So crowded my son couldn’t even sit anywhere near myself or husband!!! Totally filthy, smelt horrible. On our trip back home my son again couldn’t sit a us and that was no room on the over head to place our carry on luggage so my son held his on the floor near his feet, some how is bag which contained his blanket was SOAKED IN URINE!!! he sat 3 rows ahead of the restroom!!!!! We had to throw it all away!!! I do not recommend greyhound at all, not a good experience cleanliness is awful and space is limited children are not allowed to sit with their parents.

  22. Rated 1
    says:

    When riding this bus I ended up getting to my destination over an hour late. Never will I ride this bus again unless I am planning on meeting my enlaws for dinner… and want the bus to be late.

  23. Rated 1
    says:

    If I could rate this trip with zero stars I would. I got to the bus stop 20 minutes before and the bus didn’t show up until after 3:00pm which is when it was supposed to depart. Then, we are supposed to reach our destination at 4:20pm and I am still 30 miles away from my destination and it’s almost 5:00pm. I would not be so upset if the times were put on the ticket and website correctly. I ended up missing my second bus back to my home town because of the false timing information. Never again will I ride this bus unless I want to be late to a destination. ☹️

  24. Rated 1
    says:

    I purchased my ticket on June 1st at 4/5pm and when I arrived at the bus station for my bus trip I was told the bus was overbooked and it was a huge inconvenience for me. I really think that was unprofessional..i hope my experience will resort in change..being unorganized is a big inconvenience

  25. Rated 1
    says:

    So so

  26. Rated 1
    says:

    Very angry, was supposed to leave Denver, Colorado at 12:55am didn’t leave until SEVEN hours later and while there your security guard decided to CUSS at me for asking about my bus in Vegas and cursed at others whom was on the bus for simply asking what was going on. NO-ONE told us what was going on we had to continue to ask, the security guard told us the driver would be there at 3:30 am the driver didn’t arrive until 6:26 am. I had to sleep on the floor and the bus was not even serviced which is the original reason why we got off, there was pee on the bathroom floor and on the toiletseat on the bus and trash everywhere. Because the bus was late it caused me to miss my next transfer in Las Vegas and Los Angeles now I have to wait until 1:35am to go to Los Angeles and then I won’t arrive at my destination until 11:40am Thursday when I was supposed to arrive at 1:45am Thursday, which is causing my friend to call OFF work and having to pick me up when she was orginaly supposed to pick me up at 1:45am and I’ve been on a bus since Monday 7:35 pm and it’s now 10:36pm on Wednesday and I’m stuck in Las Vegas which I should already be in Los Angeles waiting for my next bus. Very dissatisfied and already called and complained, I am expecting a refund this is complete bull crap!!!

  27. Rated 5
    says:

    Good experience. Has been awhile. Clean n safe.

  28. Rated 1
    says:

    i miss my meeting because if you the bus suppose to be in washington dc at 4 pm and it is 6 :05 we are still in the bus. C19-2144135-17 you are misinforming people, and making money out of it. thanks for costing me a vert important meeting.

  29. Rated 1
    says:

    My ticket. Had the wrong date.the bus had left and I was told the 52.00 that I spent was void.no ride again on another date.and was told I had to suck it up! That’s not PR.Marshall Tiffany if not resolved. I will take other means of transit .Not Cool 352 584 8097

  30. Rated 1
    says:

    I am very disappointed in Greyhound service bus drivers unprofessional rude, the bus was late told passengers the connecting bus would wait not true my arrival was supposed the be 2:00 pm arrived at my destination 6:10 pm. 5/9/17 from York PA – Harrisburg PA final destination Altoona. Dave bus #40182 driver stated speedometer was not working properly and have to be service in Pittsburgh my experience has been a nightmare. Greyhound needs to give a class to their employees to be courtesy, professional, kind it would make a difference there were other issues but hopefully you get the message.

  31. Rated 1
    says:

    missed my bus 5 mins greyhound to barons Youngstown to akron ohio 3hours late to get me in youngtown no refund and I had pay another 20 dolars I will never do this again I don tknow how they get repeat costumers

  32. Rated 1
    says:

    So passed at greyhound poor service missed the bus twice they arrived late and the bus left had to wait 13hours for another bus not satisfied I need to be cominsated or least a voucher

  33. Rated 1
    says:

    My luggage was lost between Atlanta and Knoxville. Have not been able to get any help at all. When I call someone to try to get help I get someone from the Middle East that I can’t understand because of their accent. I had medication in that I have to take and when I have talked to agents in Atlanta and Knoxville all I get is a very uncaring attitude like they couldn’t care less if I dropped dead from a stroke because I don’t have my blood pressure medication

  34. Rated 1
    says:

    I rode bus from Canton Ohio.got on in Columbus Ohio. Bus driver took ticket gave me reboard pass. Got to Indianapolis.. 30 min stay. Went get back on bus mind u single bag under bus and bag on .guy told me no I not have ticket. Dam right not he took and gave reboard pass. I had all else schedule and confirmation number. So he left. Lady at desk said bull shot he messed up. So I not there 6;30 and missing funeral I was going to in st.Louis. and have to sit 12,hours. Because your driver fucked up. I’m going on facebook and all media letting all no about this.
    Very pissed n dissatisfied.with your service. Fucking missed funeral. Really.
    I’ll fly home an never use your service again.
    Eric kuemerle

  35. Rated 1
    says:

    Was not informed that byus was cancelled untul ticket agent in d.c called to find out why bus was not there poor comunication from cooperate office APRIL 29 2017 7:45 AM thank you ms. Errin for handeling the situation so professionally

  36. Rated 1
    says:

    Was not informed that byus was cancelled untul ticket agent in d.c called to find out why bus was not there poor comunication from cooperate office APRIL 29 2017 7:45 AM

  37. Rated 1
    says:

    Waited 3 hours for a bus outta alantic city.

  38. Rated 2
    says:

    U need more buses going to tuscon waitting for 5 hours is BS and expenses food…

  39. Rated 1
    says:

    Oh and they called the police on paying customers while granny was pimping her 7 yr. Old granddaughter and a man with a trench coat and 1 tooth walking with the biggest gun I ever seen. Smh. My life all in danger while Greyhound punk paying customers and Call the police on the. Phoenix terminal is the worst

  40. Rated 1
    says:

    I was in greyhound all day the staff is full of Lies. They told me I could get on a earlier bus. When I tried the driver say only reloads. They had the whole station held up 5 different bus all later by at least 3 to 12 hrs. Customers cussing all over. Then the Superivor comes out acting Ghetto, rolling eyes and acting like its our fault they over booked and messed up the schedules. This is crazy! Never riding Greyhound again. So unprofessional, I don’t want to give even the 1 star rating

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