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Greyhound Customer Experience Survey

You may have enjoyed a good journey with the Greyhound Lines. And how were you waited on at the Greyhound food store? No matter how was your Greyhound visiting experience, just speak out in the Greyhound customer satisfaction survey. You will have the chance to win $500.

Greyhound Customer Survey

  • Visit the survey site via Reference Link 1 below
  • Input the 6-digit code located on your receipt and press the “Next” icon to continue

Greyhound Customer Experience Survey

  • Finish the forms with what you remembered and click “Next”

Greyhound Customer Experience Survey

  • Enter your personal information for prize drawing

Greyhound Customer Experience Survey

  • At the end of the survey, you’ll be given the chance to win the prize and earn points for the next trip

Greyhound Customer Experience Survey

About Greyhound
Greyhound is a manufacturer of the Dial Soap and Armour meat products in the United States. It is the parent corporation of Greyhound Lines, a producer of intercity bus transportation.

Reference Links

  1. Greyhound Customer Survey Link: www.greyhoundsurvey.com
  2. Greyhound Official Site: www.greyhound.com

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Rating 1.932votes

  1. Rated 1

    So so

  2. Rated 1

    Very angry, was supposed to leave Denver, Colorado at 12:55am didn’t leave until SEVEN hours later and while there your security guard decided to CUSS at me for asking about my bus in Vegas and cursed at others whom was on the bus for simply asking what was going on. NO-ONE told us what was going on we had to continue to ask, the security guard told us the driver would be there at 3:30 am the driver didn’t arrive until 6:26 am. I had to sleep on the floor and the bus was not even serviced which is the original reason why we got off, there was pee on the bathroom floor and on the toiletseat on the bus and trash everywhere. Because the bus was late it caused me to miss my next transfer in Las Vegas and Los Angeles now I have to wait until 1:35am to go to Los Angeles and then I won’t arrive at my destination until 11:40am Thursday when I was supposed to arrive at 1:45am Thursday, which is causing my friend to call OFF work and having to pick me up when she was orginaly supposed to pick me up at 1:45am and I’ve been on a bus since Monday 7:35 pm and it’s now 10:36pm on Wednesday and I’m stuck in Las Vegas which I should already be in Los Angeles waiting for my next bus. Very dissatisfied and already called and complained, I am expecting a refund this is complete bull crap!!!

  3. Rated 5

    Good experience. Has been awhile. Clean n safe.

  4. Rated 1

    i miss my meeting because if you the bus suppose to be in washington dc at 4 pm and it is 6 :05 we are still in the bus. C19-2144135-17 you are misinforming people, and making money out of it. thanks for costing me a vert important meeting.

  5. Rated 1

    My ticket. Had the wrong date.the bus had left and I was told the 52.00 that I spent was void.no ride again on another date.and was told I had to suck it up! That’s not PR.Marshall Tiffany if not resolved. I will take other means of transit .Not Cool 352 584 8097

  6. Rated 1

    I am very disappointed in Greyhound service bus drivers unprofessional rude, the bus was late told passengers the connecting bus would wait not true my arrival was supposed the be 2:00 pm arrived at my destination 6:10 pm. 5/9/17 from York PA – Harrisburg PA final destination Altoona. Dave bus #40182 driver stated speedometer was not working properly and have to be service in Pittsburgh my experience has been a nightmare. Greyhound needs to give a class to their employees to be courtesy, professional, kind it would make a difference there were other issues but hopefully you get the message.

  7. Rated 1

    missed my bus 5 mins greyhound to barons Youngstown to akron ohio 3hours late to get me in youngtown no refund and I had pay another 20 dolars I will never do this again I don tknow how they get repeat costumers

  8. Rated 1

    So passed at greyhound poor service missed the bus twice they arrived late and the bus left had to wait 13hours for another bus not satisfied I need to be cominsated or least a voucher

  9. Rated 1

    My luggage was lost between Atlanta and Knoxville. Have not been able to get any help at all. When I call someone to try to get help I get someone from the Middle East that I can’t understand because of their accent. I had medication in that I have to take and when I have talked to agents in Atlanta and Knoxville all I get is a very uncaring attitude like they couldn’t care less if I dropped dead from a stroke because I don’t have my blood pressure medication

  10. Rated 1

    I rode bus from Canton Ohio.got on in Columbus Ohio. Bus driver took ticket gave me reboard pass. Got to Indianapolis.. 30 min stay. Went get back on bus mind u single bag under bus and bag on .guy told me no I not have ticket. Dam right not he took and gave reboard pass. I had all else schedule and confirmation number. So he left. Lady at desk said bull shot he messed up. So I not there 6;30 and missing funeral I was going to in st.Louis. and have to sit 12,hours. Because your driver fucked up. I’m going on facebook and all media letting all no about this.
    Very pissed n dissatisfied.with your service. Fucking missed funeral. Really.
    I’ll fly home an never use your service again.
    Eric kuemerle

  11. Rated 1

    Was not informed that byus was cancelled untul ticket agent in d.c called to find out why bus was not there poor comunication from cooperate office APRIL 29 2017 7:45 AM thank you ms. Errin for handeling the situation so professionally

  12. Rated 1

    Was not informed that byus was cancelled untul ticket agent in d.c called to find out why bus was not there poor comunication from cooperate office APRIL 29 2017 7:45 AM

  13. Rated 1

    Waited 3 hours for a bus outta alantic city.

  14. Rated 2

    U need more buses going to tuscon waitting for 5 hours is BS and expenses food…

  15. Rated 1

    Oh and they called the police on paying customers while granny was pimping her 7 yr. Old granddaughter and a man with a trench coat and 1 tooth walking with the biggest gun I ever seen. Smh. My life all in danger while Greyhound punk paying customers and Call the police on the. Phoenix terminal is the worst

  16. Rated 1

    I was in greyhound all day the staff is full of Lies. They told me I could get on a earlier bus. When I tried the driver say only reloads. They had the whole station held up 5 different bus all later by at least 3 to 12 hrs. Customers cussing all over. Then the Superivor comes out acting Ghetto, rolling eyes and acting like its our fault they over booked and messed up the schedules. This is crazy! Never riding Greyhound again. So unprofessional, I don’t want to give even the 1 star rating

  17. Rated 5

    I love riding greyhound going to Calgary I usually go 3 to 4 times a month to see my boyfriend. So far i don’t have any complain to the service and the staff including the departure time. Terminal is close to my place there is no bus station but I don’t mind. Always buy tickets online and as a student no complain for round trip price. have a wonderful trip everyone and God Bless to every travel you have. To the Greyhound please be wonderful and more power to offer good service to the community. Safe travels!

  18. Rated 1

    This is the 2nd time ive rode greyhound and bcus the bus i was on was late, my transfer bus left. Which means i stuck here. For the second time. I waited 7 hours last time and so far my son and i have been waiting for 3 hours. ..Yeah Fuck Greyhound! The people behind the counter are rude and the can careless. Again FUCK GREYHOUND! And they got one star from me, because i couldnt leave this comment without giving them a star…..whack!!

  19. Rated 1

    You guys suck big dick. It was 12:30am and I was going to get on my bus. A worker closed the door on me and said our driver did not show up. So now I have to wait until 8:30 (the time I was going to get home at) until you get a driver here.. Seriously fuck greyhound you just cost me $600 dollars because I’m going to miss a day of work.. Eat a whole bag of dicks. I will never take a greyhound bus again your workers here are assholes who were no help and 3 different workers told me 3 different things. 1 star rating because I can’t give you a fucking zero. I hope your company goes bankrupt. :)

  20. Rated 3

    A greyhound will forever more be a great world’s best friend especially when the driver of the bus is a versatile handsome Rico swavo from guim but seem more Hispanic chihuahua chihuahua I’m loving it urban the best greyhound like cartoon network

  21. Rated 1

    And all the staff have nasty attitudes even the bus drivers.Greyhound needs to get it together or the will be facing law suites for false advertising or someone getting hurt sitting outside waiting for bus

  22. Rated 1

    Greyhound sucks and they need to take Jackson Mississippi off thier route its always a unexpected delay that causes people jobs and in my case m wedding day. I hate greyhound and will never use it again or recommend it

  23. Rated 1

    The stupid bus left me at a gas station I hate greyhound and will not be using it again. worst experience of a life you should be put of business

  24. Rated 1

    This trip was terrible our bus was late which made our miss the next bus. The lobby and bathroom was dirty. I will say staff in Tyler super nice however the staff in Dallas are rude no customer service.

  25. Rated 5

    It was great it went by fast and had wifi on the bus I am looking forward to Riding Grey hound again this week!

  26. Rated 2

    It was an awful trip that was saved at the end by a wonderful gentleman that gave us the taxi ride home after missing our connection. The Knoxville station was very rude and would not tell us what was going on with our bus ended up leaving a hour and half late!! This caused for a lot of stress whether we were going catch our last transfer which happened to be the last bus on the schedule for that day which we did miss. Just not a good trip!!!

  27. Rated 2

    Most of the drivers were surprisingly very rude. Seemed very irritated with me even though I thanked every single one for taking my ticket. I got an eye roll or a big breath like they were sick of me. I spent a lot of time on these buses so I am very disappointed. I understand a job can be frustrating but not everyone is irritating. Do not appreciate being treated like I was.

  28. Rated 1

    I heard that the owner of greyhound left his business handed down to his son and I hope that he does read the comment status.I Never thought that I would actually be commenting on anything but I’m dam tired of BUSINESSES taking advantage of peoples money.THIS LAST TRIP FOR 2 PEOPLE IT WAS THE COST OF A ROUND TRIP WHAT A RIP OFF!! THE HELL WITH A COMPENSATION ON A FOOD VOUCHER I WANT MY MONEYS WORTH.

  29. Rated 5

    The service and prices are outstanding, my only concern is that there is not a closer stop to LAX Going to Union station from the Greyhound station seems to undermine your service. By doing this I feel Amtrak is steeling your business, Amtrak has it’s problems which excede those of Greyhound. I would like to see Greyhound station providing a Private Airport Shuttle Contracter, which would compliment Greyhound, Rather than take away from.

  30. Rated 5

    Driver was excellent took her time driving very professional and polite.

  31. Rated 5

    Excellent service

  32. Rated 1

    This dog needs to be put Down!!! The 10 hour trip took 12 hours. The dog has broken legs. Put it down!!

  33. says:

    I traveled from San Bernardino, Ca on Jan 29, 2017 to Victorville, Ca.at approximately4pm.
    I was impressed with your professional and friendly staff and impressed with how clean the station and the bus were.
    When I arrived in Victorville to an empty station, an attendant stayed with me until my ride arrived. She was concerned about leaving me in the dark with several homeless people about the very nice station. I’m happy to say that I will travel with y’all when I return. And, I will recommend your service to my friends. Thank you, sincerely, D. L Thayer

  34. says:

    I took the Greyhound bus from Edmonton to Kamloops on Dec 30/2016. At Valemount, we got a new bus driver.
    He was extremely rude, yes the bus was 2.5 hours behind schedule, but that was no excuse for his bad behaviour. He yelled at the passengers. He stated “no-one gets off the bus at any stop except to disembark or if it is a BREAK STOP.” Then he said loudly, “Don’t bother the bus driver. If you need the heat adjusted, wait till I stop at the next town”. However, at Blue River, a female got on, sat across from the driver in the front seat, and they chatted non-stop all the way to Barriere where she got off). Then he also said” do not walk up and down the bus” which meant to me that I could not use the washroom. I started wiggling around in my seat (I was 2 seats behind the driver) and he said “however that is moving around, stop !!!”.

    Where does Greyhound find these jerks? I am a 71 year old lady who has not travelled by Greyhound in over 8 years. I am disgusted with the treatment that I received.

    I hope that Greyhound takes this letter seriously and offers me compensation,

  35. says:

    On the second leg of my trip from Pitt to Cle, I experienced something I have never in my many many travels. It was the midnight bus, late to depart. It had been a long day for me. There was a man at the Pitt station wearing a green and yellow ball cap, Caucasian, dirty blonde curly hair, mid 20s or 30s, washed out jeans and sneakers. So, basically, this man moved to the front of the bus and was yelling anxiously about the queen of England, France, it was urgent he get to Colorado, he was made an English citizen (nonsense), borderline harassing the driver refusing to sit still and quiet. As a woman travelling alone of small stature, I became uncomfortable as he carried on. I thought my God what if he has a weapon because there is no airport type security at bus stations. I called my boyfriend’s telephone leaving a message as the bus driver had pulled over and exited the bus for a few minutes and I didn’t know if things were going to escalate. She told us there is a situation but that it was being handled. Soon after two police men boarded the bus, I was relieved. They told him to exit the bus and he complied. They spoke outside for a few minutes and to my surprise he reboarded the bus, was placed right behind the driver like a child, except this was a clearly unstable man. The driver did ask if anyone was uncomfortable being seated next to him and I said that I was very uncomfortable and would not be seated next to him. I was disappointed the police didn’t remove him as I believe the driver requested. I kept my phone ready and he laid down in the seats behind the driver, one seat away in front to the left of me. I was very tired, uncomfortable and watched him from that point FWD. A greyhound employee, young male, African American boarded the bus and told the man behind the driver he must get off immediately in no uncertain terms. I was relieved. I have back and neck problems that were aggravated by this trip. I saw the man out in front of the station walking quickly across the street, after arriving finally in Cleveland, OH. I was waiting for my ride and gave change to a homeless man claiming to be a veteran, he was African American, long coat, winter knit hit. As I was leaving I looked back into the station and saw him standing in line to board another bus. I wanted to go back in and speak with an employee but my ride was anxious to go and my neck was really hurting at that point. I believe there should be better security at all bus stations, especially in these days. Greyhound employees leaving and returning were good. I don’t know who should address security at the stations but its unfair to all of the other passengers and potentially dangerous. This is true renderring of events and it deserves your attention.

  36. says:

    im on schedule number GLI1115 coming out of Indianapolis,IN.supose to have left out at 9:20 but left at 9:40 this bus operator is just plane out rude to everyone on the bus as if we dont have any wright or any thing we can say to him about any complants and its just not right because we are adults we are carrying ourself according but he want to treat of as if we are kids now if we are hot and its uncomfertable we have a right to awear him of us being uncomfertable

  37. says:

    Today while heading to NY our bus driver (Charles Taylor) avoid a major accident on the parkway. While everyone panic he remain calm, confident and professional making all feel safe. He is such a good driver and I wanted to take the time out to compliment him on his driving and professionalism because that could of went so very wrong so thank you Mr.Taylor.

    • says:

      Charles Taylor
      Bus number #6463
      Thank You Mr.Taylor

  38. says:

    My comment was for travel booked for Dec. 22/16

  39. says:

    My husband and I (both seniors on walkers)pre-purchased tickets to go from Lloydminster, Alberta to Edmonton, Alberta to travel to the city to meet our son and daughter to spend Christmas with them. On arriving at the Lloydminster depot, we were told that the bus would be at least 3 hours late. No explanation, no apology, no offer of at least coffee, as it was lunch time. We were cold and hungry by the time the bus arrived. The driver, when the bus finally arrived at Lloydminster, was friendly and helpful, and did his best to make up time. I was disappointed with
    Greyhound, bus there is no alternative for people who do not drive.

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