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Family Dollar Customer Survey

Family Dollar company is very interested in your opinions and feedback. Your comments and input will be very useful for Family Dollar to better understand your needs and make improvement. Once you finish the survey, you will be granted the chance to win a $200 Family Dollar gift certificate in sweepstakes.

Family Dollar Customer Survey Guide

  • Visit Family Dollar customer satisfaction survey page
  •  Read the Official Rules carefully
  • Choose the language you prefer to fill the survey from English and Spanish and continue

Family Dollar Customer Survey

  • Enter the 15 to 17 digit number located to the right of the date and time at the bottom of your receipt

Family Dollar Customer Survey

  • Follow the instructions to finish the online survey regarding the service received during your Family Dollar shopping experience

About Family Dollar
Family Dollar is an American regional chain of variety stores. As one of the fastest growing discount retail chains, it operates small store locations like typical supermarkets. Family Dollar offers a variety of name-brand merchandise in food items, clothing and assorted household products.

Reference Links

  1. Family Dollar Customer Survey Links: www.familydollarsurvey.com
  2. Family Dollar Official Site: www.familydollar.com

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Rating 3.524votes

  1. Rated 1

    I dislike this store! Every time I go in there is a mess in the isles, the young man working today was not that friendly or helpful, and he was the only one working and told me that he can’t do it all alone! He had the phone ringing, trying to stock a shelf and then I wanted help and he had no time for me! Then I get the product I want and on the shelf it says $3.50 and it rings up $6.00 and when I showed it to him he said SOMEONE PUT IT IN THE WRONG PLACE! He did show me the right area for the product but I think to run a store and not have things in the right area is NOT my fault. It is the stores fault and they should either hire more or shut the damn store down! DO NOT CHARGE ME FOR YOUR MISTAKEs!

  2. Rated 5

    Today was good…in and out without the usual long line

  3. Rated 1

    The store located at 1987 n. Olden ave ewing twp nj. They have been out of bag for at least a week. Customers should not have to carry purchases out in trazh can liner bag and be forced to buy the red store bags.we deserve better.

  4. Rated 5

    I save so much time and money at f.d. Plus customer service is great

  5. Rated 4

    The one on Skinker and MLK are always nice and professional

  6. Rated 3

    Good customer service but aisles are sometimes in disarray

  7. Rated 3

    You have good customer service

  8. Rated 5

    Eubank/Constitution Family Dollar….I am a regular shopper who is always treated well by your helpful and kind Employees. They are always happy to carry heavy or bulky items to my car for me and I never have to wait for help. Am lucky to have this Store in my neighborhood​.

  9. Rated 5

    Enjoyed shopping in your store.

  10. Rated 5

    Looking for deals I buy all my texables an I love prices an they always have what I need. I’m favorite store, over Walmart, Kmart, etc.

  11. Rated 4

    The new Family Dollar on Owen Drive here in Fayetteville NC is very friendly and loaded with interesting products. I always find a good buy.

  12. Rated 1

    876 need help badly !!!!!

  13. Rated 1

    Y’all be so worried about the employees stealing that the customers walking in and taking y’all shit shit in y’all face. What do y’all do ?? Nothing just say owell but always questioning or in the worker face don’t nobody want y’all shut what y’all need to do is get some security so y’all want keep getting y’all shit took !!!!!

  14. Rated 1

    Store11809 employees need a lesson in customer service

  15. Rated 5

    Great service. Neat n clean store

  16. Rated 1

    I just got very angry because a greenacres family dollar store didn’t allow my 9 month pregnant wife to use their bathroom. I think that’s very shameful. I will never shop there again.

  17. Rated 5

    The staff was very friendly and helpful. Got my items I went for and was out rather quick!

  18. Rated 5


  19. Rated 4


  20. Rated 5

    Everyone is very polite and thank you for that

  21. Rated 4

    Friendly and clean

  22. Rated 5

    Cashier was very polite n helpful

  23. Rated 5

    It was great shopping there

  24. Rated 1

    I just went to the store on Gordon hwy in Augusta, Ga 2 young girls were working. One went outside on her phone and the other one inside she said she would take me on her register but she had an attitude which she always have one when I go and I refuse to deal with her so the other girl aimed and says she’ll take me but still was on the phone told that person to hold on and put her phone on the register she rung up my stuff and I swiped my card she looked away to do something and didn’t give me my receipt I guess she wanted me to take it off Myself so I walked out without it. If these are the kind of people your going to hire unprofessional people I will shop elsewhere dollar general or just get all my stuff from Walmart cause this shit is ridiculous The way they act their…the manager at this location wasn’t in her name is Janiece

  25. says:

    I purchase a air fresher at store 10109 and just went 2 blocks to the nursing home and realized that it was broken. Went to return it and they would return it. I don’t think that it is fair. I’ve also notice employees giving away free items to their friends. One employee told her friend that I was watching her. As many times that I shop at family dollar I’ve never had any problems except that the lines are too long and managers will not come and help. I’ve seen many people walk out because of it saying it doesn’t make sense. Could someone please look into your return policy and also giving the lines too long and giving away freebies to their friends.

  26. says:

    store often is out of advertised specials ( around the corner from Wegmans on George Urban), some employees are friendly, others not so much, poor return policy (example – Christmas gift bought on Black Friday is non-returnable because it’s over 30 days).specials are often hard to locate

  27. says:

    I shop this store every Sunday morning after breakfast and usually find everything I am looking for. Prices on cleaning products and pet food are very reasonable.

  28. says:

    12-03-2016 16:28:59 04394 01 1148510 2671
    this is the worst Family Dollars that I have ever been to when is time to check out manager told me she was close call the next person in line witch was second in front of me I asked her one more time was she closed are open she said closed and look at me and smiled it seems like every time I go in there she gives me some issue my husband stop going he seen things for him self employees complain from foodlion next door it seems the head manager knows but haven’t done anything about it I will never spend another dollar there as long as Cheyenne is managing there

  29. says:

    we have two family dollar stores in my town and the one i was at today is the one i prefer, it is clean and the employees are very helpful, i am in a wheelchair and i can get around that store great ,but the other in not, it has junk in the isles, the shelves are a mess clothes on the floor, theres no way i can shop there being in a wheelchair, and they don’t care.the good family dollar is store number #00685 1248 richmond rd #6

  30. says:

    the store is very clean and everyone is very helpful the store in Hampton Ark has a very nice maneger

  31. says:


  32. says:

    Well I stopped in this past Sunday with my 4yr old there were 2 girls working very hard.. on top of that they were very helpful with everything very polite and smiling that made my visit very pleasurable more stores should have these 2 woman in there store…

  33. says:

    I was looking to make a quick stop for bread crumbs. I saw there wasn’t any stocked on the shelf. I asked the female employee, who I saw stocking shelves, if what was on the shelves what was in stock or did they have items in their stock. She said they had a whole stockroom filled, not politely either. Then followed with what do you need. I asked her about the bread crumbs and she said if there wasn’t any on the shelf then she would have to go in thr back to look for them and the possibility of that happening right now was very slim. So I said thank you and walked out. This made me pretty angry though, because I worked in retail and it was told to me that if the item was in stock and a customer asks for that item, then the customer gets that item. The customer service was low, and unnecessary.

  34. says:

    10-13-2016-time-13:29:20 05520 02 1136090 5390

  35. says:

    I like to at store’s because it has what lm looking for.

  36. says:

    The checker Lucas was ruded to me putting my change on the counter

  37. says:

    10-31-2016* 11:15:59 0651 01 1117210 5884

  38. says:


  39. says:

    lots of food products stale and close to out of date stores need fresh produce if taking food stamps store#00202

  40. says:

    I got recipient that I could win the 500 gift card.

Survey Discussion