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Cracker Barrel Customer Satisfaction Survey

Want to have a good meal? Cracker Barrel is a fantastic choice for you and your families. They are professional in cooking tasty food. You are invited to show your feedback through this customer satisfaction survey. At the end of the survey, you will be given a chance to enter a monthly drawing to win your choice of either a Cracker Barrel Rocker or a Cracker Barrel Gift Card.

Cracker Barrel Customer Satisfaction Survey Guide

  • Visit the Cracker Barrel customer satisfaction survey page in Reference Links 1
  • Select your language from English and Spanish

Cracker Barrel Customer Satisfaction Survey

  • Enter the access code printed on your receipt
  • Click the arrow button to continue

Cracker Barrel Customer Satisfaction Survey

About Cracker Barrel
Cracker Barrel Old Country Store is an American chain, combining restaurant and gift stores with a Southern country theme, headquartered in Lebanon, Tennessee. It aims at the family and casual dining market.

Reference Links

  1. Cracker Barrel Customer Satisfaction Survey Links: www.crackerbarrel-survey.com
  2. Cracker Barrel Official Site: www.crackerbarrel.com

 

Rate your recent Cracker Barrel experience and discuss with friends
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  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 3.7/5 (498 vote casts)

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7 Responses so far.

  1. ANNETTE WINGATE says:

    We ate at Brunswick GA, so so disappointed. Ordered the CB sampler, out of meatloaf and dumplings, so I ordered fried chicken, waitress acted as if it was a big problem because it took 20 minutes, I ended up with a cheese burger, that was disgusting. My husband had the fried catfish and he said it tasted like dirt, he went in the bathroom to induce vomiting to get it out. Never experienced such disgust from any CB. We are traveling and had our TGIVING dinner at the one in Tampa FL and loved it, but what a let down in GA. The waitress must of wanted to get out really bad because she acted as though we were bothering her. So very disappointed tonight.

  2. Nellie Campbell says:

    Ate at the restaurant #649 in Spring Hill, Fl. There are only 2 of us, so we went to eat Thanksgiving dinner….big mistake. I hate to complain, but the food was far below par. The dressing was dry and crumbly, the turkey looked like it was wrapped in plastic and had a skin on it that was not pleasant to look at it, the ham was cold and dry. I know that for some people food is food, but you have to be able to taste it and enjoy it. The biscuits were good, the corn muffin was good and so were the green beans. Don’t think we will be back for a long time.

  3. Catherine Robbins says:

    My spouse is legally blind and totally dependent. Prior to dining in one of our favorite and convenient Cracker Barrel locations, he needed to use the bathroom. Since the store does not have family bathroom(s), I felt the sensible recourse was to carry him to the ladies bathroom. This met with deep concern and/or contention of another person who reported that “there’s a man in the ladies bathroom”. A staff member immediately came to checkout situation and waited with us until we exited bathroom. The staff member was very understanding and handled situation professionally. I sincerely believe that corporate management of Cracker Barrel intends to cater to every legitimate need of its customers. So, I would like to suggest that corporate management consider adding family bathrooms to its stores. Adding family bathroom(s) would present less hardship on all concerned in similar situation as ours. Thank you for consideration in honoring request.

  4. Ruth Towers says:

    My husband and I ate at you restaurant on Drake Ave., in Huntsville, Al. on November 3, 2016. I had the special of the day which was the Turkey Dinner. It was cold and their were so much sage in the dressing that you could not eat it. This is the first time I have been so dissatisfied with the meal. The service was not good either.

  5. John says:

    First of all the ground sirloin was ground hamburger yet your menu calls it ground sirloin The bill calls it hamburger steak ground sirloin is ground sirloin not hamburger steak you’re really slipping bad I’m going to call you in the morning I am so disappointed in you .

  6. Amanda Altman says:

    My family and I frequent Cracker Barrel #109 often. Tonight service was terrible, half our order was missing. Kids all received hard pieces of chicken as oppose to tenders. Never received dressing for the tenders. Asked for biscuits 4-5 times before they finally came after our meal was complete. Was told a manager would come speak with me but that never happened. I’m just very disappointed and we’ve never experienced this here before.

  7. Debra myers says:

    Good service and food but the grit was cold.

Survey Discussion