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Cracker Barrel Customer Satisfaction Survey

Want to have a good meal? Cracker Barrel is a fantastic choice for you and your families. They are professional in cooking tasty food. You are invited to show your feedback through this customer satisfaction survey. At the end of the survey, you will be given a chance to enter a monthly drawing to win your choice of either a Cracker Barrel Rocker or a Cracker Barrel Gift Card.

Cracker Barrel Customer Satisfaction Survey Guide

  • Visit the Cracker Barrel customer satisfaction survey page in Reference Links 1
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Cracker Barrel Customer Satisfaction Survey

  • Enter the access code printed on your receipt
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Cracker Barrel Customer Satisfaction Survey

About Cracker Barrel
Cracker Barrel Old Country Store is an American chain, combining restaurant and gift stores with a Southern country theme, headquartered in Lebanon, Tennessee. It aims at the family and casual dining market.

Reference Links

  1. Cracker Barrel Customer Satisfaction Survey Links: www.crackerbarrel-survey.com
  2. Cracker Barrel Official Site: www.crackerbarrel.com


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Rating 2.723votes

  1. Rated 2

    Took much longer to be waited on than our past experiences. Had to ask for multiple refills and had to ask for jelly. When we got our food it was cold. Very unpleasant visit. Will say that this is unusual. Hope that we do not get the same server next time.

  2. Rated 5

    We had the Sunday special. It was delicious and plenty of food. We even had some too take home.

  3. Rated 5

    Lunch for three on 3/22/17 was outstanding. Attempted to enter the required code without success. Code is as follows:

  4. Rated 5

    We have always had great service when we eat at your locations. We now have to drive 45 miles but enjoy the food and my wife loves you general store.

    Thank you

  5. Rated 2

    The sausage was very spicy. When I told the cashier now terrible the sausage was. She said OH!! Your bill is ??? Horrible customer service

  6. Rated 1

    Worst breakfast ever…. They no longer have plain oatmeal. My husbands eggs came out cold. Never again 0

  7. Rated 4

    Our server Alex was wonderful! He was very courteous to us and had no problem bringing what we needed! Defiantly coming back and eating with him!

  8. Rated 1

    The Morrow,Ga location was short on help and every customer had seat themselves. Very unprofessional.

  9. Rated 1

    Order took over an HOUR. March 13,2017. Ticket # 6793. 3:30 pm
    Linda R…needs extra training..etc…rolls need to be accompanied by plates…fish n shrimp needs tartar sauce and cocktail sauce,fries catsup

    Asked to speak with Manager…MIA…cook came out and adjusted the bill
    Food..fish okra and shrimp..OVER COOKED……sandwich (Reuben) okay ……
    Southaven location…..

    Code 168-072-679-310

  10. Rated 1

    Worst service! Store #668. Receipt 008398 Manager Devin was a complete jerk. Didn’t care that my food came out burnt, customers after us got their food 15 mins before us, and to begin didn’t want to hear that I was complaining about his 1st day hostesses. Said ,”I’m not going to argue about Jennifer or Kiara because it’s their 1st day” and Miss Chelsea was sitting 3 people and took a 4 th persons name for the waiting list while we stepped aside waiting patiently. Biscuits and cornbread came out cold and waitress gave us the last bit of chulula sauce and says that’s the last one everybody else has one I’ll come back with one. She never came back. If you’re reading this never go in the am as long as Devin is the manager. After acknowledging I’m not paying full price of 23.78 Devin had the audacity to say what incident. And he’ll take 50% off but yet I paid $12.43 and still shorted me on my change back giving me $7.40. I hope he gets demoted or fired terrible manager!

  11. Rated 3

    Fair to lesser experience this visit. After my husband and I ordered and waited for 15 to 20 min. The manager came to our table to advise that the fish on my meal had been overcooked. He stated that it was being recooked and would be out soon. The order arrived and the baked sweet potatoe on my order looked like a prune. It was overcooked. I ask for another which was brought out and was very good. I and my husband had pinto beans that taste sour or spoiled. We verbalized this to waitress. She ask if we wanted something else instead but we declined. My husbands food was barely warm when it arrived to the table. We have never had an unpleasant visit to Cracker Barrel. This was a disappointment to say the least.

  12. Rated 5


  13. Rated 5

    Enjoyed out visit as usual. Service with Jerissa was very good. She was pleasant, knowledgeable, and accommodating.
    Definitely enjoyed our breakfast. Love shopping in the country store. Prices are always reasonable. There is so much to look at. Sale items are great to check out too! Found a lovely wreath, and a little bunny! Very pleased!

  14. Rated 1

    March the 7th of 2017 was the first time I ever visit the Cracker Barrel in Burleson Texas it says home cook meals I was very disappointed in the neal I ordered the meatloaf and mashed potatoes when he bought the stuff to the table the meatloaf was dry the mashed potatoes was cold so I send that back and got the chicken fried steak mashed potatoes and carrots and when he bought the chicken-fried steak to table I was very disappointed at looking at it and didn’t want that so I send that back as well and my last order was the fish and at that point of waiting to get my food I was so disappointed that I asked him for it to go I ordered the pinto beans had no season it was Bland it had no season in it it was cold the cornbread muffins was cold iced tea I asked for sweet iced tea but it was not sweet so he gave me two different glasses of ice tea and each time it wasn’t up to par so I finally decided to switch to sprite but that was my first time ever coming to Cracker Barrel and he told the manager about it she never came and addressed issues about me returning my food 3 times I my my guess finished her food and I was still out there with nothing to eat that was Worthy I was very disappointed in the quality of food that was served because it said you advertise homemade cooking so where do the hot come in when it comes to your food and it is so Bland I was totally disappointed and I think I would never ever recommend this place to anybody to go to because the service was good the waiter was good but it’s just to cook their food is not at the proper temperature on the way home I got very nauseous so I’m hoping that I’m not going to get sick because it was not at the proper temperature and it doesn’t take long for bacteria to Build up I work in retail and the food service so I know when is not a proper temperature

  15. Rated 1

    Store# 511 ticket # 2609 bad food

  16. Rated 1

    Fryed liver dinner came to table burned. Brought out food all at different time.brought another liver dinner out still burned. Just took my mother there for her 80 birthday because she likes to go to your restaurant. This was so embarrassing. This is the second time at two different location.want happen again.food bad

  17. Rated 1

    We had the opportunity to eat dinner at the Sheperdsville, KY. restaurant. It was the worst experience but I’ve ever had at a cracker barrel. We had to wait for service from a waitress who had no idea what she was doing. She brought us the wrong bill and when I pointed it out to her she told me whoever had received my bill had already paid and left.She tried to tell me the one she gave me was for a lesser amount, like I’d be further ahead to pay it. I showed her that we had two meals at 7.99 each and two waters. 16.92 The bill she wanted me to pay was for two 7.99 meals.a sofa and a tea. 22.+ After explaining it she finally rang us up a new receipt! She made me feel like I was being unreasonable. Also the area under my chair was covered in butter, just a very big mess! I didn’t get my receipt so I have no numbers. Just wanted you bring it to your attention.

  18. Rated 2

    One at the best restaorants and service in Unated States

  19. Rated 3

    2/28/17 we visited store #205 in Fort Worth. Service was lousy from the moment we were seated. Our server was Rhonda R. 1169081. She got the wrong iced tea for my husband and took her a good 15 minutes for her to come back to our table for my husband to have her correct it. Got our food and food was as ordered and fine. Rhonda never once asked if we needed refill on drinks, which we did, quickly dropped off our bill and not once asked if we wanted dessert, which we did. We were extremely disturbed and went to Dairy Queen for dessert. This is not the norm and usually enjoy this Cracker Barrel. We will be taking a break from this restaurant.

  20. Rated 1

    We stopped at the Cracker Barrel Store #603 in Belleview, FL
    It is my wife’s favorite place to eat breakfast so of course on out 35th wedding anniversary we would stop there. This was a MISTAKE!
    They seated us after a brief wait in the lobby and our waitress showed up for our drink order 10 min later. We then waited 15 min to place our order. 45 min later after everyone (23) tables had been seated, fed, and new people seated we still had not received our food. My wife stopped another waitress to ask if she would send our bill to us so we could go somewhere else. Our waitress shows up and said ” I will check with the manager and see if he will want you to pay for your drinks”. By this time we have been in Cracker Barrel 1-1/2 hours and no food. The manager sends a message out by our waitress that we can leave and don’t have to pay for our coffee and tea.
    I am appalled…..The Manager didn’t even have the courtesy to say I’m sorry, or please can we do something to make this right. The worst part is I always tip $20. No matter what the food tastes like and even if there is some kitchen issue. Today I felt the waitress was a part of the problem. She knew she did not serve our food and many tables around us had changed patrons. She missed out today along with my wife…

  21. Rated 2

    Me and my wife have made it a common tradition to eat breakfast at cracker barrel at least twice a week for the last 5 years and unfortunately for us today manager lynn at store #578 refuse to double brew a pot of coffee for us and tried to serve us a pot of hot water that is how weak the coffee was and it was so disheartening knowing that we have spent lots of money at this location. Lynn excuse was that that it was against policy to make strong coffee.really so disappointed!!!!

  22. Rated 4

    my wife & I both ordered 2 scrambled eggs -both of thought it looked like 1 egg instead of 2 – everything else was fine- good coffee

  23. Rated 5

    Went to “our” CB location (Hendersonville Tn)
    Feb 7. My ticket number was 1453869
    Kirstin was our waitress. There’s another number I bold black 4849
    Now to the reason. The food wa EXCELLENT
    the service was awesomely EXCELLENT!!
    She was on the ball from the time we were seated till we left and she wished us a good night and safe trip. More like her please.

  24. says:

    store#169,middletown,ohio.every time i order carry out,i find order not completed or wrong order.several times i called and talked to manager.always the same,next time in will get either a free meal or discount.never happen.always the same,nothing written down.have gotten to the point i may never go back again.

  25. says:

    I really enjoyed my meal at Cracker Barrel. The vegetables were warm and the server was friendly. My mother ordered pinto beans, however, and found that they were watery. We hope that you will fix this. We still love Cracker Barrel and their friendly staff! Thank you!

  26. says:

    store#714 had a really good experience this time. David U our waiter was awesome as I was there with a group of 10 and he was very attentive by keeping our drinks filled and made sure we had everything we needed. I have been many times where once we got our food never would see the waiter again…..So shout out to David ! ! He was great :)

  27. says:

    Store #214, disappointed in the service at this location, long wait time to have order taken. Had to ask staff from a different section for help. Long time in waiting for food to arrive and the order was not complete as requested. TBL 132/1 1646743 Angelo B 5342 @1:08 PM

  28. says:

    Had a terrible experience at store 118 on Jan 18.The eggs were overcooked,bacon undercooked,had to ask for apple butter 3 times.By then my breakfast was cold.access code 118-018-155-415 I will never return

  29. says:

    I Have Been To Many Crackerbarrel’s But I Have Not Been To Any Better Than The One In Shelbyville Ky. Store 415. The Team Members Know Their Job And Are The Nicest Folk I Have Come Across. The Breakfast Crew In-particular. The Casher If I Remember Her Name Heidi I Think. She Is a Hoot And Very Kind. I Will Go Back Often Just To See Her. Well And Eat The Great Food. I Also Seen The Manager In The Store She Was Very Nice And Helpful. I Just Cant Say Enough Nice Things about This Store/Restaurant. Thank You.

  30. says:

    So disappointing Cracker Barrel #288..Never got waited on. Two tables coming in after were being waited on. Finally flagged another waitress, said it wasn’t her table, got up to leave said she would take order. Someone else brought food, part was missing, butter packet had been used, salad greens really warm, potatoes cold food very salty. No one came by to refill drinks, held glass up to get attention from 4 waitress’s in the kitchen hallway. Finally brought more tea and check. Told her we were disappointed said Mgr would come by, never did. Always thought we could count on Cracker Barrel. By the way were told they waitress’s were busy getting ready for “tonight”.

  31. says:

    Store #288 Willis, TX – So very disappointed ! Sunday afternoon not really busy, was seated and never waited on. People next table seated and waited on immediately. Finally flagged down a waitress..said it wasn’t her table but would take our order and brought drinks. New waitress came, said she was busy putting to go order together in the back. Brought biscuits but no butter, or jam, asked for butter and packets had been used. Someone else brought food, forgot part of the order, butter packet had been opened and used, greens in salad were very warm, food was extremely salty, but potatoes cold, steamed vegetables were watery and just heated on top. No one came back to give a refill, finally held my glass up to get attention from 1 of the 4 leaning in the kitchen doorway. Was asked if we wanted desert when I got a drink, Really ? Was told by one of the waitress that they were busy getting ready for “tonight”. Guess guests already here weren’t that important. So, $30.00 bill but that will be the last time. Always thought we could count on Cracker Barrel guess things change.

  32. says:

    This is in reference to store # 124 ; Anderson SC.
    I had dinner there on 1/9/17 and the service and food was not acceptable. The restaurant was not overly busy but I had to wait 10 minutes before someone acknowledged my presence, and I was sitting directly in front of the kitchen. I ordered the vegtable plate with cornbread.
    The greens and pinto beans were cold and the cole slaw was warm. I did not receive the cornbread when they served my meal and didn’t give me time to mention that fact. When I finally got the attention of my waiter I was told that it would be 8 minutes.
    During those 8 minutes I saw several plates of cornbread being served.
    At the end of my meal my waitrer finally stopped again and I mentioned that he forgot my cornbread and he gave me a sharp reply that it would be at least another 8 minutes. Of coarse by that time it was too late to have enjoyed my cornbread with my cold greens and pinto beans.
    I have been eating at your restaurants for 40+ years and have had some excellent meals and some mediocre ones. The mediocre ones are to be expected as one one bats 1000. However this combination of poor service and quality of food is totally unacceptable.

  33. says:

    My Husband and i ate at Cracker Barrel #64 in Seymour IN. the restrooms were not very clean the lemonade was terrible. have you Changed the recipe or gone cheaper. the same with the Tea very bad. also the fish was different i wouldn’t say but was not as good as it use to be . this makes twice i have been there and come a way disappointed. last time the service was bad this time the drinks were bad. i don’t think I will be going back for a while if ever.

  34. says:

    Food Good……Service Bad not too friendly and slow about offering delivery of a cup of coffee to start (or drink)

  35. says:

    I cant even get in to give my opioion. I was not happy at all with my last visit store #33 Goodlettsville, tn. 123120160 600 pm ref #0033555962090090. first of all cant believe it was 2.99 for one piece of sausage. when I asked about it to the waitress and cashier they both said that’s just the way it is.
    I got terribly sick after eating there and was sick pretty much all weekend even today im having a hard time eating.
    I will not be dining in this restaurant again because they could have had a better attitude and I could have been informed that it was that high for one piece of sausage. thank you paula thaxton

  36. says:

    very nice visit–good hot food and wonderful waitress, Ashley H Would like to request a NEW restaurant in Mohave Valley, Az 86440. Would be a great location–a new big Wal-Mart is going in right now.. AND there are NO places to eat. Everyone LOVES Cracker Barrel :) Carmen

  37. says:

    I love cracker Barrel.my last visit and the one before I thought the portions were small the sausage party’s are small,the cheesy hash browns were small

  38. says:

    I had gr steak. It was hard you could almost not cut it with a knife. Very bad taste! Gravy was terrible. Wife had chicken very bad!

  39. says:

    Drinks were never refilled. Coffee never came. Waited on pecan pie for 15 minutes. I had to ask about it. Was not warm when we did get it.

    Oxford, Alabama on 12-10-16

  40. says:

    Visited the cracker barrel in ST Augustine FL on Dec 8 at 7 pm The food was cold under cooked and the waitress was a zombie. Please pass this place by

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