Home » Restaurant Survey » Cracker Barrel Customer Satisfaction Survey

Cracker Barrel Customer Satisfaction Survey

Want to have a good meal? Cracker Barrel is a fantastic choice for you and your families. They are professional in cooking tasty food. You are invited to show your feedback through this customer satisfaction survey. At the end of the survey, you will be given a chance to enter a monthly drawing to win your choice of either a Cracker Barrel Rocker or a Cracker Barrel Gift Card.

Cracker Barrel Customer Satisfaction Survey Guide

  • Visit the Cracker Barrel customer satisfaction survey page in Reference Links 1
  • Select your language from English and Spanish

Cracker Barrel Customer Satisfaction Survey

  • Enter the access code printed on your receipt
  • Click the arrow button to continue

Cracker Barrel Customer Satisfaction Survey

About Cracker Barrel
Cracker Barrel Old Country Store is an American chain, combining restaurant and gift stores with a Southern country theme, headquartered in Lebanon, Tennessee. It aims at the family and casual dining market.

Reference Links

  1. Cracker Barrel Customer Satisfaction Survey Links: www.crackerbarrel-survey.com
  2. Cracker Barrel Official Site: www.crackerbarrel.com

 

Leave a Reply

Your email address will not be published. Required fields are marked *

YOUR RATING
Rating is required

Rating 3.2100votes

  1. Rated 3
    says:

    Had a great server attendive to the grandkids and pleasant experience. Although the bathroom were filthy

  2. Rated 5
    says:

    We used our Gold Card for dinner tonight at #342, our waitress was Kenisha. She was lovely, very accomadating. Our meal was perfect. Much better than our trip there a few weeks ago. Thank you.

  3. Rated 1
    says:

    I visited Cracker Barrel Store #66 in Battle Creek MI on my way back to Canada I paid 9.42 for a burnt grilled chicken,bacon,lettuce and tomato sandwich which was served with BURNT chicken not just overcooked but burnt black you as a company should be ashamed of serving that quality of food. Is it because you are on a well traveled route and don’t need repeat business. The restaurant was not even busy as we went between meal periods shame on you

  4. Rated 1
    says:

    Why on earth did you change your menu it sucks now No chicken and dumplings and no chicken salad sandwiches alot has changed and not for the good I was with a group of co workers who were all dissapointed we will not be back and your business at lunch time was hardly to say busy

  5. Rated 1
    says:

    The service sucked!There is a thing called reasonable time. 10 minutes to wait for someone to come after you have been seated is way to long! We were ready to order and all they asked was what we wanted to drink and hurried away. Needed refills on the drinks before the food arrived. Waited for the bill, everything was boxed up and we were ready to go. Should have walked out waiting for the waitress to arrive the first time!
    Gee left no tip, normallyI leave 20% because they deserve it!

  6. Rated 5
    says:

    like visiting cracker barrel, friendly people, great old style things makes me think of my child hood days.

  7. Rated 3
    says:

    Howdy!…LOVE CRACKER BARREL…..DID NOT WANT TO SAY…BUT…THE FOOD WAS COLD BY THE TIME MY MEATLOAF GOT TO THE TABLE….WORKED AT RED LOBSTER FOR 15 YEARS…I LOVE HOT FOOD…THE RED LOBSTER PUT HOT LIGHTS OVER THE FOOD….NEVER HAD COLD FOOD!….STILL HAD THE FOOD PUT IN THE MICROWAVE…ATE SOME..TOOK THE REST HOME….SINCERELY, DARMA ROWE….RETIRED…I WILL BE BACK TO MICROWAVE THE FOOD AGAIN SOMETIME!..LOVE CRACKER BARREL….

  8. Rated 1
    says:

    On 6-30-17 stopped in Jackson TN. at Cracker Barrel store #284 for supper. My wife and I both had the fish fry. I think the server called it cod. Server was nice and friendly as was everyone in this store. Our problem, the meal was poor. The fish was tough, it was heavily breaded. CB has gone from hand made to frozen biscuits. I know frozen is faster and easier than hand made but Your frozen biscuits are not good.
    Than you for this opportunity.

  9. Rated 3
    says:

    Store # 133 Lima, OH
    #1 Survey website is not responding.
    #2 How does a Cracker Barrel run out of chicken and dumplings as well as another chicken dinner on a Friday night?
    #3 A new waitstaff person should not be training on a Friday night when the place is packed and there’s a waiting line.
    #4 Shrimp was overcooked. Bill was incorrect.

    I expect so much more from this establishment than I received.

    To get into the restaurant from the parking lot, patrons had to walk through a cloud of cigarette smoke to get to the door, 20 feet away. The smoking area should be at the other end of the porch.
    One more try at a later date.

  10. Rated 5
    says:

    first visit and it was delicious excellent service we need a craker barrel in Houma or Thibodaux Louisiana

  11. Rated 5
    says:

    Great food

  12. Rated 4
    says:

    Delicious & quick! No complaints

  13. Rated 3
    says:

    The food is so delicious and your all give a very large portion.

  14. Rated 1
    says:

    Ate at the Cracker Barrel in Jackson, Tn. Waitress like to have never come to wait on us, we we’re about to walk out. Ask if we wanted biscuits and cornbread to snack on, we said yes. Biscuits were hard on the bottom and cornbread didn’t look much better. Got food, husband ran out of tea, our original waitress was caught up with another table. Ask another waitress for tea, took her a little while so by that time he had already finished, Needless to say we will not be eating at Jackson, Tn Cracker Barrel again. We haven’t eaten at Cracker Barrel’s all over and I think this is the worst one ever. Lady at table over from us had the Manager come out and was complaining about biscuits too. I agreed with her that they were not good. We will still eat at Cracker Barrel just not that particular one.

  15. Rated 4
    says:

    Survey stopped 7/2/17 at last page. Would not let me continue.
    Re-entering 7/3/17 to try again. Food good as usual. Server
    was a bit bristle at first because of questions asked. After
    manager came and answered question her attitude improved.

  16. Rated 5
    says:

    Cracker Barrel is always our first stop on our way to Pennsylvania. Great way to start the day with a home cooked breakfast at a very affordable price.

  17. Rated 1
    says:

    Gave the to go ordering another shot today and I definitely regret it. I had to turn around and go back to restaurant because an item was left out of my order. Last time I ordered food to go, my order wasn’t even in the system, and I had to wait for everything to be cooked! Kinda defeats the whole purpose! Or there are times when when you get home and realize that part of your order is missing! I WILL NOT BE USING TO GO ORDERING.and and recommend that my friends and family don’t eithrt

  18. Rated 5
    says:

    Great meal, great service. Our Waitress . Anna S gave us the best Customer Service that we have ever had .Ranks on the top with personality, freindliness, great attitude .impeccable service. Her # is 1410500 at the Lakeland location.

  19. Rated 5
    says:

    Had a great moment at your OFallon IL store. PLease let Jeanie G 1654915 know that she should be the head waitress. My hat is off for her perfect service to my wife and I. I salute your franchise for a job well done.

  20. Rated 5
    says:

    Had a good

  21. Rated 4
    says:

    Everything was great . Good service an great food .

  22. Rated 1
    says:

    MY VISIT FOR LUNCH WAS ON DTAE:06/19/2017. TIME:1:06PM. “LUNCH – TIME”. THERE WERE 4-MEMBERS, COUNTING MYSELF. WE STOP IN TO ENJOY YOUR LUNCH SPECIAL: $5.99. WHEN SERVICED AT THE TABLE, WE WE’RE TOLD, NO SPECIALS AVAILABLE. NONE, THEY RAN OUT! “WOW” SO WE MOVED FORWARD. I QUESTIONED IF WE ORDERED SOMETHING FROM THE GENREAL MENUS, COULD CRACKER BARREL GIVE US SOME TYPE OF DISSCOUNT? ANSWER: “NO” “WOW” RAN – OUT OF LUNCH FOOD SPECIALS & NO COME BACK WITH A SMALL CASH DISSCOUNT. “GREAT-JOB” CRACKER BARREL. ADDRESS: COVENTRY, RI. STORE: #452. SERVER: SHANIA M.

  23. Rated 1
    says:

    Joanne woods you’re a bitchy hag who needs to learn how to spell ketchup.

  24. Rated 1
    says:

    Ooon the 15th my husband and I with our 9 yr old ans 2 yr old great-granddaughter went to the store #522 for lunch. First of all, the male host was not friendly and we could tell his attitude was not with the customers. Where he seated us was not convenient and his attitude left something to be desired. We placed our orderr fffooorr the luch. 2 turkey lunch dinners, one childs veggie dinner and a single pancake for the 2 yr old. Haley was our server and I can’t blame her for everything. She brought our bread but no butter. When placing our order she told my husband he could get. Another side since he did not want the dressing. No problem we though. My turkey was the regular one with apples. When our orders were brought, she said I had to wait on my dressing. By the time it came, it was super dry and not warm and I had already eaten most of my dinner. By mistake, she also served my husband the dressing he had told Her he didn’t want in the first place. We were charged $9.99 for each dinner when it should have been $5.99. We explained it to the cashierand she called the manager who was very patronizing . She did give us a $4.00 credit but the manager said we should have brought it to our serverfirst. I didn’t notice the problem until we were at checkout. We are very frequent customers each month and normally everything is great. By the way, my great-granddaughter never got the catsup for her fries and she had also ordered Mac &cheese which was cold and tasted aweful. We were at the resturant at 2 so since we always order the same lunches each Thursday we knew what our cost should have been. I am more upset with the manager for her attitude in trying to help us. It was embarrassing .I blame the kitchen for not being prepared and running out of dressing since it was a lunch item. I just think Haley was a little flustered trying to serve her tables .

  25. Rated 5
    says:

    Excellent customer service &great food@ reasonable prices!

  26. Rated 5
    says:

    I like your hostess Carol, she is considerate of where the customer would like to sit such as by a window, she has always made us feel at home.
    I would appreciate it if you would give her some kind of recognition or bonus for being a nice hostess! Thanks, in Joplin Missouri.

  27. Rated 4
    says:

    Great customer service. Looking forward to going back soon. Thk.u.

  28. Rated 3
    says:

    Our meal and service were great however I was treated as if I was a shoplifter. I was waiting for my husband and father to come put of the restroom and was looking around the store for a present for my grandson. I noticed after a bit that a male employee was always within a foot of me and stocking. It took me a while to realize I was being followed. It really bothered me as we had just spent close to $40 on breakfast and then I spent another $10. I believe this was the manager on duty but not positive. I won’t go back for a very long time. SHAMEFUL WAY TO TREAT A GOOD CUSTOMER. MAY 7 2017. 2485. STORE #15. 6:32 PM BUT I don’t think the time is correct? Rang up by sadie m reference # 001524856336017

  29. Rated 3
    says:

    I have always enjoyed eating at Cracker Barrel whenever on the road, etc. Today went to the local Cracker Barrel to enjoy breakfast with y grandson who was returning to the Army after his leave. We had a total party of 8 and those of us who ordered the sausage patty with our breakfast were highly disappointed the sausage was TERRIBLE.. Don’t know why the sausage was changed, but it definitely had.. All else was very good including the service. I will neve order that again and I will be travelling on the road for the next 2 months visiting all across the country.

  30. Rated 1
    says:

    We have been eating here for 15 years. No matter where we travel it is always the same and good. But this time was awful. It was 2 hours before close.(around 9pm). They did not have no biscuits then they wait 25 mins to come out and said they was out of chicken dumpling so we waited other 25 mins. The brown gray was like water. It always thick and good . Worked hard all day then come to this hot mess. This Cracker Barrel is off my list. Location in greenwood sc store #473. If you are looking for awful place to eat here it is.

  31. Rated 5
    says:

    Love the breakfast!

  32. Rated 5
    says:

    Always our go to when traveling! Tried something new this time, almond encrusted catfish with mango? Or some sauce… excellent!

  33. Rated 5
    says:

    The survey is hard to get to. I also don’t like the relatively new rule that you can’t put an item back to purchase at a later date

  34. Rated 5
    says:

    Food & Service was great..

  35. Rated 5
    says:

    Excellent service, meal was at our table quick, hot and delicious !!!

  36. Rated 5
    says:

    Food and service are great. Trying to take the survey needs some work

  37. Rated 5
    says:

    The temple tex good 4 to5 time a wk good food I like going there.my code 692-155-918-417

  38. Rated 1
    says:

    My family and I stop at the Cracker Barrel in Macon Ga and the service was awful. The waitress brought a dirty glass, and dirty utensils to our table. The strawberries on my toast were also rotten. I asked to speak with a manager a he/she failed to show up. The worse service ever!

  39. Rated 5
    says:

    My family and I had a great meal today. The service was top notch! Our server, Adef, was excellent. He was very friendly and knowledgeable about the menu. The food came quickly and was delicious. I would recommend the items on the “campfire” section of the menu. The Southern Chicken salad was also delicious. We’re already planning our next trip back to the Cracker Barrel. I would also like to say the store is wonderful! Can’t leave without shopping!!

  40. Rated 5
    says:

    We had excellent food, fast and very attentive service, the young lady that served us smiled a lot and was very sweet, her name tag said Brittany and the receipt had a number 1643669 by her name. Hope to have her serve us the next time we travel through Gainesville Texas.

Survey Discussion