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Cracker Barrel Customer Satisfaction Survey

Want to have a good meal? Cracker Barrel is a fantastic choice for you and your families. They are professional in cooking tasty food. You are invited to show your feedback through this customer satisfaction survey. At the end of the survey, you will be given a chance to enter a monthly drawing to win your choice of either a Cracker Barrel Rocker or a Cracker Barrel Gift Card.

Cracker Barrel Customer Satisfaction Survey Guide

  • Visit the Cracker Barrel customer satisfaction survey page in Reference Links 1
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Cracker Barrel Customer Satisfaction Survey

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Cracker Barrel Customer Satisfaction Survey

About Cracker Barrel
Cracker Barrel Old Country Store is an American chain, combining restaurant and gift stores with a Southern country theme, headquartered in Lebanon, Tennessee. It aims at the family and casual dining market.

Reference Links

  1. Cracker Barrel Customer Satisfaction Survey Links: www.crackerbarrel-survey.com
  2. Cracker Barrel Official Site: www.crackerbarrel.com


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Rating 2.638votes

  1. Rated 1

    I called in a To Go order Friday 4/21 from work at 4:28pm. I needed to pick it up at 5pm on my way home so that we could eat quickly and get to an appointment at 6:45. When I arrived at 5pm they advised it would be right up. I stood aside in the store and walked around. 15 min went by and I asked it they could find out about my order. They said it would be up soon. I waited longer and finally approached what I thought was a manager. I advised I needed my order and had been waiting a very long time. I showed her my receipt that indicated I had called at 4:28. She went back to the kitchen and an order was brought out. However, it wasn’t mine. They said they didn’t see my order but it would only take a moment because it was all vegetables. I finally got my order minus the drink. They again went back to get the drink. I was extremely disappointed with the lack of concern they displayed about my wait. When I finally left it was 5:36. This is the second time this has happened at this same location. I would not recommend getting a To Go order from the store in Fort Myers, FL on Boatways Dr. Terrible Service!!! You are lucky to get I’m sorry.

  2. Rated 1

    have been going to cracker barrel for a long time. but last several times have been very dissappointed. first they removed the cucumber salad which i loved. i took my grandkids tonight they ordered hamburgers .when we asked for pickles they said they had been removed from menu.yes we did talk to manager.how riduculous is that.who heard of hamburgers without pickles.needless to say the kids would not eat them.we went to champaign il location. the manager said he had been getting numerous complantes but it is this way at all restaurants.dont know if we will go anymore

  3. Rated 1

    Good service & fopd.

  4. Rated 5

    Jennifer Y was amazing!

  5. Rated 2

    Was not feeling well today so when friends went to Cracker Barrel in Cda I had them get me a sandwich to go. It was packaged so it would not be soggy which I greatly appreciate. Have had this sand previously so no how yummy it is. Also know it came with very small coleslaw and a side. Bill ordered me the fried chicken blt with coleslaw as the side. I was very disappointed when there was no coleslaw whatsoever or anything else for full price. What prompted me to write this is I called the store, got a recording, pushed the right number and every couple of minutes the recording would start over and repeat the same thing over and over. No one ever did answer. Called two diff times and same thing. Thank you.

  6. Rated 5

    You need to give a military discount like other restaurants.

  7. Rated 1

    My wife has Gluten allergies and you used to be a good to restaurant but you changed your menu and it’s so confusing no one understands it. There used to be several dinners available gluton free now you have none?

  8. Rated 1

    On Sunday evening March 26, 2017 my husband and I along with another couple visited the Cracker Barrel Store #612 in Huntsville, Alabama. We were seated in an area where there was only two other tables that had peopled seated at them. We waited 21 minutes before a young lady came and said she would take our drink orders because our waiter was in the bathroom not feeling well. When she returned with our drinks we ask if she could take our order. She said she would but she did not want take anyone’s table. The waiter that was suppose to be ill waited on the other 2 tables around us. Our food arrived after 27 minutes but not before we requested to see the manager. We felt that we were be discriminated against since we were white and our waiter was black and so were the people at the other 2 tables.
    We decided to give them another chance. On Saturday, April 8, 2017 around 5:00PM we visited again. We were seated and our orders taken. About 15 minutes after we placed our order the waiter returned to tell us that they were out of meatloaf. So I ordered another item. About 20 minutes later our food arrived and my husband was missing his okra. The waiter told him that it was cooking and would be out shortly. He was about half way through his meal when the okra arrived. As we were leaving we heard another waiter tell someone that the biscuits would be out in about 20 minutes. So you have lost 4 customers.

  9. Rated 4

    good food ,service very good, place to noisy

  10. Rated 1

    Absolute worst experience ever in Plymouth meeting. After waiting for a table they called as it was ready. Wrong, we stood there for 20 more minutes as the hostess didnt have a clue. Finally our family of 5 was crammed into a 4 seat table. We finally order, wait an eternity for our food. Half of the food came out and another 5 minutes goes by before the rest of our family can eat. They brought me the wrong meal. I alertes the waitress only for her to take it , bring me back the exact same wrong meal 10 minutes later. I again tell her wrong food and she smiles and walks away. Seriously ??? Most restaurants pride themselves on service. Not this place. I will absolutely never eat at this restaurant ever again and am now hesitant to go to any cracker barrel for that matter. Enjoying a night out with your family should never be such a nightmare. Shame on you cracker barrel !!

  11. Rated 1

    The absolute worst meal an service! We waited over 20 minutes for our food once we got the food it was all cold biscuits could break a window an might I add burnt!! Mac an cheese was horrible an burnt as well country fried steak was saturated in grease with a dab of gravy! The manager was not very nice an didn’t want to make it right along with her attitude came some pretty rude facial expressions not to mention this is the 3rd time in a row at this location

  12. Rated 5

    Love your food.

  13. Rated 5

    Every time we go there they have an excelent service and great foot.

  14. Rated 2

    Went to the Cracker Barrel Store in Belleview, FL on Mar 23, 2017. I have been there before and will go again, but this time was disappointed in the food. My son’s shrimp were overcooked, a couple of us had the new strawberry salad which was disappointing. No flavor or taste, just bland. The other meals we had were meatloaf and turkey. Meatloaf was good and the turkey was average. We take a lot of road trips and always count on Crackerbarrrel to be good. Don’t let the quality go down. The rating is only for the Belleview, FL store.

  15. Rated 2

    I took my son, his girlfriend, their baby and my wife to Cracker Barrell Store #53 for a late lunch. We got there between 3 o’clock 3.30 PM today. It took about 10 minutes before a waitress came to our table. We ordered drinks and food. My son ordered a hamburger plate with two patties. No lettuce, pickles or tomatoes. Just Mayonnaise and bacon. His girlfriend ordered a hamburger plate one pattie with tomatoes, lettuce and Mayonnaise and bacon. 20 minutes later, the food came to the table. The hamburger orders were both wrong. The 2 pattie plate had lettuce, tomatoes, no Mayonnaise and no bacon. The one pattie plate had no lettuce, no tomatoes and no bacon and no Mayonnaise. We pointed out the problem to the waitress who delivered the orders and she took the single pattie plate back to the kitchen. She didn’t say that she would correct the problem. She had an attitude with us. Remember, both hamburger orders were wrong. 20 minutes later the hamburger plate came back to the table and there was no bacon. At this point I approached a different server and asked to speak to a manager. She came to the table and wrote down the problems with the order and went to the kitchen. 10 minutes later the correct hamburger plate came with 2 sides of bacon and a side of Mayonnaise. After 10 minutes the manager came to our table and we discussed the problems with him and he told us that he would counsel the waitress. This was a disappointing experience as my wife and I had told our family members about the good food and service at Cracker Barrell. As this is a complaint I will add that in all of our visits to Cracker Barrell this is the only bad time that I have had.

  16. Rated 2

    Took much longer to be waited on than our past experiences. Had to ask for multiple refills and had to ask for jelly. When we got our food it was cold. Very unpleasant visit. Will say that this is unusual. Hope that we do not get the same server next time.

  17. Rated 5

    We had the Sunday special. It was delicious and plenty of food. We even had some too take home.

  18. Rated 5

    Lunch for three on 3/22/17 was outstanding. Attempted to enter the required code without success. Code is as follows:

  19. Rated 5

    We have always had great service when we eat at your locations. We now have to drive 45 miles but enjoy the food and my wife loves you general store.

    Thank you

  20. Rated 2

    The sausage was very spicy. When I told the cashier now terrible the sausage was. She said OH!! Your bill is ??? Horrible customer service

  21. Rated 1

    Worst breakfast ever…. They no longer have plain oatmeal. My husbands eggs came out cold. Never again 0

  22. Rated 4

    Our server Alex was wonderful! He was very courteous to us and had no problem bringing what we needed! Defiantly coming back and eating with him!

  23. Rated 1

    The Morrow,Ga location was short on help and every customer had seat themselves. Very unprofessional.

  24. Rated 1

    Order took over an HOUR. March 13,2017. Ticket # 6793. 3:30 pm
    Linda R…needs extra training..etc…rolls need to be accompanied by plates…fish n shrimp needs tartar sauce and cocktail sauce,fries catsup

    Asked to speak with Manager…MIA…cook came out and adjusted the bill
    Food..fish okra and shrimp..OVER COOKED……sandwich (Reuben) okay ……
    Southaven location…..

    Code 168-072-679-310

  25. Rated 1

    Worst service! Store #668. Receipt 008398 Manager Devin was a complete jerk. Didn’t care that my food came out burnt, customers after us got their food 15 mins before us, and to begin didn’t want to hear that I was complaining about his 1st day hostesses. Said ,”I’m not going to argue about Jennifer or Kiara because it’s their 1st day” and Miss Chelsea was sitting 3 people and took a 4 th persons name for the waiting list while we stepped aside waiting patiently. Biscuits and cornbread came out cold and waitress gave us the last bit of chulula sauce and says that’s the last one everybody else has one I’ll come back with one. She never came back. If you’re reading this never go in the am as long as Devin is the manager. After acknowledging I’m not paying full price of 23.78 Devin had the audacity to say what incident. And he’ll take 50% off but yet I paid $12.43 and still shorted me on my change back giving me $7.40. I hope he gets demoted or fired terrible manager!

  26. Rated 3

    Fair to lesser experience this visit. After my husband and I ordered and waited for 15 to 20 min. The manager came to our table to advise that the fish on my meal had been overcooked. He stated that it was being recooked and would be out soon. The order arrived and the baked sweet potatoe on my order looked like a prune. It was overcooked. I ask for another which was brought out and was very good. I and my husband had pinto beans that taste sour or spoiled. We verbalized this to waitress. She ask if we wanted something else instead but we declined. My husbands food was barely warm when it arrived to the table. We have never had an unpleasant visit to Cracker Barrel. This was a disappointment to say the least.

  27. Rated 5


  28. Rated 5

    Enjoyed out visit as usual. Service with Jerissa was very good. She was pleasant, knowledgeable, and accommodating.
    Definitely enjoyed our breakfast. Love shopping in the country store. Prices are always reasonable. There is so much to look at. Sale items are great to check out too! Found a lovely wreath, and a little bunny! Very pleased!

  29. Rated 1

    March the 7th of 2017 was the first time I ever visit the Cracker Barrel in Burleson Texas it says home cook meals I was very disappointed in the neal I ordered the meatloaf and mashed potatoes when he bought the stuff to the table the meatloaf was dry the mashed potatoes was cold so I send that back and got the chicken fried steak mashed potatoes and carrots and when he bought the chicken-fried steak to table I was very disappointed at looking at it and didn’t want that so I send that back as well and my last order was the fish and at that point of waiting to get my food I was so disappointed that I asked him for it to go I ordered the pinto beans had no season it was Bland it had no season in it it was cold the cornbread muffins was cold iced tea I asked for sweet iced tea but it was not sweet so he gave me two different glasses of ice tea and each time it wasn’t up to par so I finally decided to switch to sprite but that was my first time ever coming to Cracker Barrel and he told the manager about it she never came and addressed issues about me returning my food 3 times I my my guess finished her food and I was still out there with nothing to eat that was Worthy I was very disappointed in the quality of food that was served because it said you advertise homemade cooking so where do the hot come in when it comes to your food and it is so Bland I was totally disappointed and I think I would never ever recommend this place to anybody to go to because the service was good the waiter was good but it’s just to cook their food is not at the proper temperature on the way home I got very nauseous so I’m hoping that I’m not going to get sick because it was not at the proper temperature and it doesn’t take long for bacteria to Build up I work in retail and the food service so I know when is not a proper temperature

  30. Rated 1

    Store# 511 ticket # 2609 bad food

  31. Rated 1

    Fryed liver dinner came to table burned. Brought out food all at different time.brought another liver dinner out still burned. Just took my mother there for her 80 birthday because she likes to go to your restaurant. This was so embarrassing. This is the second time at two different location.want happen again.food bad

  32. Rated 1

    We had the opportunity to eat dinner at the Sheperdsville, KY. restaurant. It was the worst experience but I’ve ever had at a cracker barrel. We had to wait for service from a waitress who had no idea what she was doing. She brought us the wrong bill and when I pointed it out to her she told me whoever had received my bill had already paid and left.She tried to tell me the one she gave me was for a lesser amount, like I’d be further ahead to pay it. I showed her that we had two meals at 7.99 each and two waters. 16.92 The bill she wanted me to pay was for two 7.99 meals.a sofa and a tea. 22.+ After explaining it she finally rang us up a new receipt! She made me feel like I was being unreasonable. Also the area under my chair was covered in butter, just a very big mess! I didn’t get my receipt so I have no numbers. Just wanted you bring it to your attention.

  33. Rated 2

    One at the best restaorants and service in Unated States

  34. Rated 3

    2/28/17 we visited store #205 in Fort Worth. Service was lousy from the moment we were seated. Our server was Rhonda R. 1169081. She got the wrong iced tea for my husband and took her a good 15 minutes for her to come back to our table for my husband to have her correct it. Got our food and food was as ordered and fine. Rhonda never once asked if we needed refill on drinks, which we did, quickly dropped off our bill and not once asked if we wanted dessert, which we did. We were extremely disturbed and went to Dairy Queen for dessert. This is not the norm and usually enjoy this Cracker Barrel. We will be taking a break from this restaurant.

  35. Rated 1

    We stopped at the Cracker Barrel Store #603 in Belleview, FL
    It is my wife’s favorite place to eat breakfast so of course on out 35th wedding anniversary we would stop there. This was a MISTAKE!
    They seated us after a brief wait in the lobby and our waitress showed up for our drink order 10 min later. We then waited 15 min to place our order. 45 min later after everyone (23) tables had been seated, fed, and new people seated we still had not received our food. My wife stopped another waitress to ask if she would send our bill to us so we could go somewhere else. Our waitress shows up and said ” I will check with the manager and see if he will want you to pay for your drinks”. By this time we have been in Cracker Barrel 1-1/2 hours and no food. The manager sends a message out by our waitress that we can leave and don’t have to pay for our coffee and tea.
    I am appalled…..The Manager didn’t even have the courtesy to say I’m sorry, or please can we do something to make this right. The worst part is I always tip $20. No matter what the food tastes like and even if there is some kitchen issue. Today I felt the waitress was a part of the problem. She knew she did not serve our food and many tables around us had changed patrons. She missed out today along with my wife…

  36. Rated 2

    Me and my wife have made it a common tradition to eat breakfast at cracker barrel at least twice a week for the last 5 years and unfortunately for us today manager lynn at store #578 refuse to double brew a pot of coffee for us and tried to serve us a pot of hot water that is how weak the coffee was and it was so disheartening knowing that we have spent lots of money at this location. Lynn excuse was that that it was against policy to make strong coffee.really so disappointed!!!!

  37. Rated 4

    my wife & I both ordered 2 scrambled eggs -both of thought it looked like 1 egg instead of 2 – everything else was fine- good coffee

  38. Rated 5

    Went to “our” CB location (Hendersonville Tn)
    Feb 7. My ticket number was 1453869
    Kirstin was our waitress. There’s another number I bold black 4849
    Now to the reason. The food wa EXCELLENT
    the service was awesomely EXCELLENT!!
    She was on the ball from the time we were seated till we left and she wished us a good night and safe trip. More like her please.

  39. says:

    store#169,middletown,ohio.every time i order carry out,i find order not completed or wrong order.several times i called and talked to manager.always the same,next time in will get either a free meal or discount.never happen.always the same,nothing written down.have gotten to the point i may never go back again.

  40. says:

    I really enjoyed my meal at Cracker Barrel. The vegetables were warm and the server was friendly. My mother ordered pinto beans, however, and found that they were watery. We hope that you will fix this. We still love Cracker Barrel and their friendly staff! Thank you!

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