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Cracker Barrel Customer Satisfaction Survey

Want to have a good meal? Cracker Barrel is a fantastic choice for you and your families. They are professional in cooking tasty food. You are invited to show your feedback through this customer satisfaction survey. At the end of the survey, you will be given a chance to enter a monthly drawing to win your choice of either a Cracker Barrel Rocker or a Cracker Barrel Gift Card.

Cracker Barrel Customer Satisfaction Survey Guide

  • Visit the Cracker Barrel customer satisfaction survey page in Reference Links 1
  • Select your language from English and Spanish

Cracker Barrel Customer Satisfaction Survey

  • Enter the access code printed on your receipt
  • Click the arrow button to continue

Cracker Barrel Customer Satisfaction Survey

About Cracker Barrel
Cracker Barrel Old Country Store is an American chain, combining restaurant and gift stores with a Southern country theme, headquartered in Lebanon, Tennessee. It aims at the family and casual dining market.

Reference Links

  1. Cracker Barrel Customer Satisfaction Survey Links: www.crackerbarrel-survey.com
  2. Cracker Barrel Official Site: www.crackerbarrel.com


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Rating 3.04votes

  1. Rated 1

    We stopped at the Cracker Barrel Store #603 in Belleview, FL
    It is my wife’s favorite place to eat breakfast so of course on out 35th wedding anniversary we would stop there. This was a MISTAKE!
    They seated us after a brief wait in the lobby and our waitress showed up for our drink order 10 min later. We then waited 15 min to place our order. 45 min later after everyone (23) tables had been seated, fed, and new people seated we still had not received our food. My wife stopped another waitress to ask if she would send our bill to us so we could go somewhere else. Our waitress shows up and said ” I will check with the manager and see if he will want you to pay for your drinks”. By this time we have been in Cracker Barrel 1-1/2 hours and no food. The manager sends a message out by our waitress that we can leave and don’t have to pay for our coffee and tea.
    I am appalled…..The Manager didn’t even have the courtesy to say I’m sorry, or please can we do something to make this right. The worst part is I always tip $20. No matter what the food tastes like and even if there is some kitchen issue. Today I felt the waitress was a part of the problem. She knew she did not serve our food and many tables around us had changed patrons. She missed out today along with my wife…

  2. Rated 2

    Me and my wife have made it a common tradition to eat breakfast at cracker barrel at least twice a week for the last 5 years and unfortunately for us today manager lynn at store #578 refuse to double brew a pot of coffee for us and tried to serve us a pot of hot water that is how weak the coffee was and it was so disheartening knowing that we have spent lots of money at this location. Lynn excuse was that that it was against policy to make strong coffee.really so disappointed!!!!

  3. Rated 4

    my wife & I both ordered 2 scrambled eggs -both of thought it looked like 1 egg instead of 2 – everything else was fine- good coffee

  4. Rated 5

    Went to “our” CB location (Hendersonville Tn)
    Feb 7. My ticket number was 1453869
    Kirstin was our waitress. There’s another number I bold black 4849
    Now to the reason. The food wa EXCELLENT
    the service was awesomely EXCELLENT!!
    She was on the ball from the time we were seated till we left and she wished us a good night and safe trip. More like her please.

  5. says:

    store#169,middletown,ohio.every time i order carry out,i find order not completed or wrong order.several times i called and talked to manager.always the same,next time in will get either a free meal or discount.never happen.always the same,nothing written down.have gotten to the point i may never go back again.

  6. says:

    I really enjoyed my meal at Cracker Barrel. The vegetables were warm and the server was friendly. My mother ordered pinto beans, however, and found that they were watery. We hope that you will fix this. We still love Cracker Barrel and their friendly staff! Thank you!

  7. says:

    store#714 had a really good experience this time. David U our waiter was awesome as I was there with a group of 10 and he was very attentive by keeping our drinks filled and made sure we had everything we needed. I have been many times where once we got our food never would see the waiter again…..So shout out to David ! ! He was great :)

  8. says:

    Store #214, disappointed in the service at this location, long wait time to have order taken. Had to ask staff from a different section for help. Long time in waiting for food to arrive and the order was not complete as requested. TBL 132/1 1646743 Angelo B 5342 @1:08 PM

  9. says:

    Had a terrible experience at store 118 on Jan 18.The eggs were overcooked,bacon undercooked,had to ask for apple butter 3 times.By then my breakfast was cold.access code 118-018-155-415 I will never return

  10. says:

    I Have Been To Many Crackerbarrel’s But I Have Not Been To Any Better Than The One In Shelbyville Ky. Store 415. The Team Members Know Their Job And Are The Nicest Folk I Have Come Across. The Breakfast Crew In-particular. The Casher If I Remember Her Name Heidi I Think. She Is a Hoot And Very Kind. I Will Go Back Often Just To See Her. Well And Eat The Great Food. I Also Seen The Manager In The Store She Was Very Nice And Helpful. I Just Cant Say Enough Nice Things about This Store/Restaurant. Thank You.

  11. says:

    So disappointing Cracker Barrel #288..Never got waited on. Two tables coming in after were being waited on. Finally flagged another waitress, said it wasn’t her table, got up to leave said she would take order. Someone else brought food, part was missing, butter packet had been used, salad greens really warm, potatoes cold food very salty. No one came by to refill drinks, held glass up to get attention from 4 waitress’s in the kitchen hallway. Finally brought more tea and check. Told her we were disappointed said Mgr would come by, never did. Always thought we could count on Cracker Barrel. By the way were told they waitress’s were busy getting ready for “tonight”.

  12. says:

    Store #288 Willis, TX – So very disappointed ! Sunday afternoon not really busy, was seated and never waited on. People next table seated and waited on immediately. Finally flagged down a waitress..said it wasn’t her table but would take our order and brought drinks. New waitress came, said she was busy putting to go order together in the back. Brought biscuits but no butter, or jam, asked for butter and packets had been used. Someone else brought food, forgot part of the order, butter packet had been opened and used, greens in salad were very warm, food was extremely salty, but potatoes cold, steamed vegetables were watery and just heated on top. No one came back to give a refill, finally held my glass up to get attention from 1 of the 4 leaning in the kitchen doorway. Was asked if we wanted desert when I got a drink, Really ? Was told by one of the waitress that they were busy getting ready for “tonight”. Guess guests already here weren’t that important. So, $30.00 bill but that will be the last time. Always thought we could count on Cracker Barrel guess things change.

  13. says:

    This is in reference to store # 124 ; Anderson SC.
    I had dinner there on 1/9/17 and the service and food was not acceptable. The restaurant was not overly busy but I had to wait 10 minutes before someone acknowledged my presence, and I was sitting directly in front of the kitchen. I ordered the vegtable plate with cornbread.
    The greens and pinto beans were cold and the cole slaw was warm. I did not receive the cornbread when they served my meal and didn’t give me time to mention that fact. When I finally got the attention of my waiter I was told that it would be 8 minutes.
    During those 8 minutes I saw several plates of cornbread being served.
    At the end of my meal my waitrer finally stopped again and I mentioned that he forgot my cornbread and he gave me a sharp reply that it would be at least another 8 minutes. Of coarse by that time it was too late to have enjoyed my cornbread with my cold greens and pinto beans.
    I have been eating at your restaurants for 40+ years and have had some excellent meals and some mediocre ones. The mediocre ones are to be expected as one one bats 1000. However this combination of poor service and quality of food is totally unacceptable.

  14. says:

    My Husband and i ate at Cracker Barrel #64 in Seymour IN. the restrooms were not very clean the lemonade was terrible. have you Changed the recipe or gone cheaper. the same with the Tea very bad. also the fish was different i wouldn’t say but was not as good as it use to be . this makes twice i have been there and come a way disappointed. last time the service was bad this time the drinks were bad. i don’t think I will be going back for a while if ever.

  15. says:

    Food Good……Service Bad not too friendly and slow about offering delivery of a cup of coffee to start (or drink)

  16. says:

    I cant even get in to give my opioion. I was not happy at all with my last visit store #33 Goodlettsville, tn. 123120160 600 pm ref #0033555962090090. first of all cant believe it was 2.99 for one piece of sausage. when I asked about it to the waitress and cashier they both said that’s just the way it is.
    I got terribly sick after eating there and was sick pretty much all weekend even today im having a hard time eating.
    I will not be dining in this restaurant again because they could have had a better attitude and I could have been informed that it was that high for one piece of sausage. thank you paula thaxton

  17. says:

    very nice visit–good hot food and wonderful waitress, Ashley H Would like to request a NEW restaurant in Mohave Valley, Az 86440. Would be a great location–a new big Wal-Mart is going in right now.. AND there are NO places to eat. Everyone LOVES Cracker Barrel :) Carmen

  18. says:

    I love cracker Barrel.my last visit and the one before I thought the portions were small the sausage party’s are small,the cheesy hash browns were small

  19. says:

    I had gr steak. It was hard you could almost not cut it with a knife. Very bad taste! Gravy was terrible. Wife had chicken very bad!

  20. says:

    Drinks were never refilled. Coffee never came. Waited on pecan pie for 15 minutes. I had to ask about it. Was not warm when we did get it.

    Oxford, Alabama on 12-10-16

  21. says:

    Visited the cracker barrel in ST Augustine FL on Dec 8 at 7 pm The food was cold under cooked and the waitress was a zombie. Please pass this place by

  22. says:

    Went to restaurant at Windward Parkway in Alpharetta, Georgia on Dec. 4. Was very disappointed in the fried chicken meal. There was too much breading. My daughter and I have always gone on Sundays just to get the chicken and loved it. Have they changed their way of preparing it?

  23. says:

    We ate at Brunswick GA, so so disappointed. Ordered the CB sampler, out of meatloaf and dumplings, so I ordered fried chicken, waitress acted as if it was a big problem because it took 20 minutes, I ended up with a cheese burger, that was disgusting. My husband had the fried catfish and he said it tasted like dirt, he went in the bathroom to induce vomiting to get it out. Never experienced such disgust from any CB. We are traveling and had our TGIVING dinner at the one in Tampa FL and loved it, but what a let down in GA. The waitress must of wanted to get out really bad because she acted as though we were bothering her. So very disappointed tonight.

  24. says:

    Ate at the restaurant #649 in Spring Hill, Fl. There are only 2 of us, so we went to eat Thanksgiving dinner….big mistake. I hate to complain, but the food was far below par. The dressing was dry and crumbly, the turkey looked like it was wrapped in plastic and had a skin on it that was not pleasant to look at it, the ham was cold and dry. I know that for some people food is food, but you have to be able to taste it and enjoy it. The biscuits were good, the corn muffin was good and so were the green beans. Don’t think we will be back for a long time.

  25. says:

    My spouse is legally blind and totally dependent. Prior to dining in one of our favorite and convenient Cracker Barrel locations, he needed to use the bathroom. Since the store does not have family bathroom(s), I felt the sensible recourse was to carry him to the ladies bathroom. This met with deep concern and/or contention of another person who reported that “there’s a man in the ladies bathroom”. A staff member immediately came to checkout situation and waited with us until we exited bathroom. The staff member was very understanding and handled situation professionally. I sincerely believe that corporate management of Cracker Barrel intends to cater to every legitimate need of its customers. So, I would like to suggest that corporate management consider adding family bathrooms to its stores. Adding family bathroom(s) would present less hardship on all concerned in similar situation as ours. Thank you for consideration in honoring request.

  26. says:

    My husband and I ate at you restaurant on Drake Ave., in Huntsville, Al. on November 3, 2016. I had the special of the day which was the Turkey Dinner. It was cold and their were so much sage in the dressing that you could not eat it. This is the first time I have been so dissatisfied with the meal. The service was not good either.

  27. says:

    First of all the ground sirloin was ground hamburger yet your menu calls it ground sirloin The bill calls it hamburger steak ground sirloin is ground sirloin not hamburger steak you’re really slipping bad I’m going to call you in the morning I am so disappointed in you .

  28. says:

    My family and I frequent Cracker Barrel #109 often. Tonight service was terrible, half our order was missing. Kids all received hard pieces of chicken as oppose to tenders. Never received dressing for the tenders. Asked for biscuits 4-5 times before they finally came after our meal was complete. Was told a manager would come speak with me but that never happened. I’m just very disappointed and we’ve never experienced this here before.

  29. says:

    Good service and food but the grit was cold.

Survey Discussion