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Cracker Barrel Customer Satisfaction Survey

Want to have a good meal? Cracker Barrel is a fantastic choice for you and your families. They are professional in cooking tasty food. You are invited to show your feedback through this customer satisfaction survey. At the end of the survey, you will be given a chance to enter a monthly drawing to win your choice of either a Cracker Barrel Rocker or a Cracker Barrel Gift Card.

Cracker Barrel Customer Satisfaction Survey Guide

  • Visit the Cracker Barrel customer satisfaction survey page in Reference Links 1
  • Select your language from English and Spanish

Cracker Barrel Customer Satisfaction Survey

  • Enter the access code printed on your receipt
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Cracker Barrel Customer Satisfaction Survey

About Cracker Barrel
Cracker Barrel Old Country Store is an American chain, combining restaurant and gift stores with a Southern country theme, headquartered in Lebanon, Tennessee. It aims at the family and casual dining market.

Reference Links

  1. Cracker Barrel Customer Satisfaction Survey Links: www.crackerbarrel-survey.com
  2. Cracker Barrel Official Site: www.crackerbarrel.com

 

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YOUR RATING
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Rating 2.857votes

  1. Rated 5
    says:

    Food was Grat with the exception of grilled chicken salad it was mediocre. The order was carry out. They were fantastic, todd g w sited on me and did a fantastic job with no problems .

  2. Rated 5
    says:

    Good food-reasonably priced.

  3. Rated 5
    says:

    I was the best dinner we had in a long time everybody was great

  4. Rated 1
    says:

    I had my grandson with me today and I ask where would you like to eat he said Cracker Barrel so I was ok. I got the sampler and let me tell you the meatloaf tasted like it had been there for 2 days. The dumplings was not good at all and my cornbread was cold it wouldn’t even melt my butter. Never got a refill in my tea so I had to drink my grandsons coke. I work hard for my money and don’t care to pay for a good meal but this food was not worth feeding to a dog. The waitress was in the back by the kitchen on there phone so I guess that’s why I didn’t get a refill but that’s ok I WILL NOT BE BACK.

  5. Rated 4
    says:

    Good food most of the time

  6. Rated 5
    says:

    WANTED TO ENTER THE SWEEPSTAKES BUT CAN’T LOCATE MY LAST RECEIPT. FOOD WAS EXCELLENT AND WE WERE SEATED FAST AND CHECKED OUT FAST. 2 MEMBERS IN OUR PARTY. WE DID NOT VISIT THE GIFT SHOP. I HAVE BEEN COMPLETING THESE SURVEYS FOR YEARS AND I SEE A BLACK ARMY ROCKER WITH MY DAD’S NAME ALL OVER IT THAT I WOULD LOVE TO WIN IN HIS MEMORY.
    I’VE ASKED THE LOCAL MGR FOR A CHARITABLE DONATION AND WAS REFERRED TO CORPORATE WHO INFORMED ME THEY DON’T DONATE TO NON 5013C ENTITIES. MY DAD, A WWII ARMY VETERAN, WAS SO HAPPY TO GET A CRACKER BARREL IN VALLEY STATION, KY. WITHIN WALKING DISTANCE OF OUR HOME. WE FREQUENTED CRACKER BARRELS DURING ALL OUR VACATION TRAVELS. MADE MANY MEMORIES. THANK YOU FOR THOSE MEMORIES. RATING 5.0

  7. Rated 1
    says:

    Food was good ordered chicken liver fried okra got 5 pcs liver and 8 pcs okra it was on mothers day that is the 2nd time we have went on a holiday and both times they do not give you a full order we told manager and general manager all they said was sorry just wanted to ley you know like i told th we will NOT be back anymore i like to get what i pay for not to be shorted and then just be told sorry

  8. Rated 1
    says:

    05/14/2017 6:29 PM When to pick dinner for two vey bad services Fish was burned, sweet potatoes were ruined in general very bad services no tarter sauce. no lemons (even when I order, on the phone) Thanks Cracker Barrel Tupelo Ms. Store # 427.
    Rating is required but should be Zero 0

  9. Rated 1
    says:

    The food was cold the potato was hard if seem like it was left over the sausage was raw then she only ask if we want refill after we was about to leave

  10. Rated 5
    says:

    Store #370 – 5/10/17 – Everything was very good. Service was excellent. Server # 576980, Stephanie F was very pleasant, quick to respond to any request we had, didn’t hover, but checked periodically, which I appreciate. I was disappointed that they no longer have chicken salad salads, my favorite. Especially with the blueberry muffin…yummy. I am thrilled that you are bringing back the campfire meals. Love the chicken and trimmings in it. Store is clean, neat, lots of things to look at, and the helpers were not pushy, but willing to help if you needed it. I rated it a 5, but would have gone to 10. I also would like to see the smoking area moved away from the entrance of the building.

  11. Rated 5
    says:

    Could you possibly have a specific area away from the entrance so your non smoking guests do not have to walk through the smoke entering and exiting the restaurant?

  12. Rated 5
    says:

    Was good no problems.

  13. Rated 5
    says:

    We he’d dinner this evening at the new Cracker barrel in Snellville,GA. We were pleased with our dinner.The main reason I am writing is to complement our wonderful
    Waitress Sidney! She was great giving just the right of attention with her beautiful smile on her face.

  14. Rated 5
    says:

    Lisa b1651633 is one of the best waitresses I’ve had at cracker-barrel#576

  15. Rated 1
    says:

    My sister and i ate dinner at your store number 119 ft myers fl. We both ordered shrimp which came with hush puppies. Both of our meals had shrimp cooked on dark side and hush puppies were burnt to a crisp. Asked for fresh and they were the same, we refused them Upon checkout showed to manager and he took them and never offered any compensation. For this I am highly dissatisfied, at least a little compensation for the meal should have been given.

  16. Rated 1
    says:

    I recently visited store #515 on 4/28 according to my phone records I called at 8:42 pm to place the to go order my order was finally taken at 8:55pm I was told it would be ready in 15 minutes. I arrived at 9:20 and was still waiting for it at 9:45pm almost an hour later. I was finally told they were waiting on The Roast Beef which I had two orders of. After finally getting the food at almost 10pm we assumed the order was correct once we got home we realized the screw up but we live so far out takes 2@ minutes just to get to the highway. I tried calling the number on the bottom of the ticket check #6823 but kept getting placed in hold. We recently moved here from Miami needless to say we never have had such a bad experience as we did this time. I could have spent $40 elsewhere and gotten better service and food. This has really left a bad taste in my mouth. I am contemplating for the first time ever never going back to Cracker Barrell. I am extremely disappointed in the service and the food they finally gave me wasn’t even Cracker Barrell worthy! I expected better!

  17. Rated 2
    says:

    I just finished eating at store#682. The food was very good but the service was something else. My server was very attentive – too attentive. I couldn’t enjoy my meal for the constant interruptions. After leaving the restaurant I went to browse in the store. Again too much help. I finally I just left the store without buying anything. I appreciate good customer service, but someone following me around the store pushing merchandise is annoying.

  18. Rated 1
    says:

    code # 048-116-883-117 we live in oxford al and have a great crcker brrel I travel thru ten NS KY OFTER, I,VE EAT AT STORE # 48 ELIZABETHTOWN KY TWICE ABOUT 3 WKS AGO IT WAS TERRIBLE, SO I TRIED AGAIN TODAY , Had breakfast there were about 10 people in the rest when I received my food it was terrible grits were cold and runny buscuits were cold I will never eat there again I love cracker barrel and will continue to eat there most everywhere but not in Elizabethtown ky sorry to complain but if no one lets you know you CAN,T FIX IT thank you wayne gaines

  19. Rated 4
    says:

    Uncle Herschel’s is good, but grits were watery

  20. Rated 1
    says:

    I called in a To Go order Friday 4/21 from work at 4:28pm. I needed to pick it up at 5pm on my way home so that we could eat quickly and get to an appointment at 6:45. When I arrived at 5pm they advised it would be right up. I stood aside in the store and walked around. 15 min went by and I asked it they could find out about my order. They said it would be up soon. I waited longer and finally approached what I thought was a manager. I advised I needed my order and had been waiting a very long time. I showed her my receipt that indicated I had called at 4:28. She went back to the kitchen and an order was brought out. However, it wasn’t mine. They said they didn’t see my order but it would only take a moment because it was all vegetables. I finally got my order minus the drink. They again went back to get the drink. I was extremely disappointed with the lack of concern they displayed about my wait. When I finally left it was 5:36. This is the second time this has happened at this same location. I would not recommend getting a To Go order from the store in Fort Myers, FL on Boatways Dr. Terrible Service!!! You are lucky to get I’m sorry.

  21. Rated 1
    says:

    have been going to cracker barrel for a long time. but last several times have been very dissappointed. first they removed the cucumber salad which i loved. i took my grandkids tonight they ordered hamburgers .when we asked for pickles they said they had been removed from menu.yes we did talk to manager.how riduculous is that.who heard of hamburgers without pickles.needless to say the kids would not eat them.we went to champaign il location. the manager said he had been getting numerous complantes but it is this way at all restaurants.dont know if we will go anymore

  22. Rated 1
    says:

    Good service & fopd.

  23. Rated 5
    says:

    Jennifer Y was amazing!

  24. Rated 2
    says:

    Was not feeling well today so when friends went to Cracker Barrel in Cda I had them get me a sandwich to go. It was packaged so it would not be soggy which I greatly appreciate. Have had this sand previously so no how yummy it is. Also know it came with very small coleslaw and a side. Bill ordered me the fried chicken blt with coleslaw as the side. I was very disappointed when there was no coleslaw whatsoever or anything else for full price. What prompted me to write this is I called the store, got a recording, pushed the right number and every couple of minutes the recording would start over and repeat the same thing over and over. No one ever did answer. Called two diff times and same thing. Thank you.

  25. Rated 5
    says:

    You need to give a military discount like other restaurants.

  26. Rated 1
    says:

    My wife has Gluten allergies and you used to be a good to restaurant but you changed your menu and it’s so confusing no one understands it. There used to be several dinners available gluton free now you have none?

  27. Rated 1
    says:

    On Sunday evening March 26, 2017 my husband and I along with another couple visited the Cracker Barrel Store #612 in Huntsville, Alabama. We were seated in an area where there was only two other tables that had peopled seated at them. We waited 21 minutes before a young lady came and said she would take our drink orders because our waiter was in the bathroom not feeling well. When she returned with our drinks we ask if she could take our order. She said she would but she did not want take anyone’s table. The waiter that was suppose to be ill waited on the other 2 tables around us. Our food arrived after 27 minutes but not before we requested to see the manager. We felt that we were be discriminated against since we were white and our waiter was black and so were the people at the other 2 tables.
    We decided to give them another chance. On Saturday, April 8, 2017 around 5:00PM we visited again. We were seated and our orders taken. About 15 minutes after we placed our order the waiter returned to tell us that they were out of meatloaf. So I ordered another item. About 20 minutes later our food arrived and my husband was missing his okra. The waiter told him that it was cooking and would be out shortly. He was about half way through his meal when the okra arrived. As we were leaving we heard another waiter tell someone that the biscuits would be out in about 20 minutes. So you have lost 4 customers.

  28. Rated 4
    says:

    good food ,service very good, place to noisy

  29. Rated 1
    says:

    Absolute worst experience ever in Plymouth meeting. After waiting for a table they called as it was ready. Wrong, we stood there for 20 more minutes as the hostess didnt have a clue. Finally our family of 5 was crammed into a 4 seat table. We finally order, wait an eternity for our food. Half of the food came out and another 5 minutes goes by before the rest of our family can eat. They brought me the wrong meal. I alertes the waitress only for her to take it , bring me back the exact same wrong meal 10 minutes later. I again tell her wrong food and she smiles and walks away. Seriously ??? Most restaurants pride themselves on service. Not this place. I will absolutely never eat at this restaurant ever again and am now hesitant to go to any cracker barrel for that matter. Enjoying a night out with your family should never be such a nightmare. Shame on you cracker barrel !!

  30. Rated 1
    says:

    The absolute worst meal an service! We waited over 20 minutes for our food once we got the food it was all cold biscuits could break a window an might I add burnt!! Mac an cheese was horrible an burnt as well country fried steak was saturated in grease with a dab of gravy! The manager was not very nice an didn’t want to make it right along with her attitude came some pretty rude facial expressions not to mention this is the 3rd time in a row at this location

  31. Rated 5
    says:

    Love your food.

  32. Rated 5
    says:

    Every time we go there they have an excelent service and great foot.

  33. Rated 2
    says:

    Went to the Cracker Barrel Store in Belleview, FL on Mar 23, 2017. I have been there before and will go again, but this time was disappointed in the food. My son’s shrimp were overcooked, a couple of us had the new strawberry salad which was disappointing. No flavor or taste, just bland. The other meals we had were meatloaf and turkey. Meatloaf was good and the turkey was average. We take a lot of road trips and always count on Crackerbarrrel to be good. Don’t let the quality go down. The rating is only for the Belleview, FL store.

  34. Rated 2
    says:

    I took my son, his girlfriend, their baby and my wife to Cracker Barrell Store #53 for a late lunch. We got there between 3 o’clock 3.30 PM today. It took about 10 minutes before a waitress came to our table. We ordered drinks and food. My son ordered a hamburger plate with two patties. No lettuce, pickles or tomatoes. Just Mayonnaise and bacon. His girlfriend ordered a hamburger plate one pattie with tomatoes, lettuce and Mayonnaise and bacon. 20 minutes later, the food came to the table. The hamburger orders were both wrong. The 2 pattie plate had lettuce, tomatoes, no Mayonnaise and no bacon. The one pattie plate had no lettuce, no tomatoes and no bacon and no Mayonnaise. We pointed out the problem to the waitress who delivered the orders and she took the single pattie plate back to the kitchen. She didn’t say that she would correct the problem. She had an attitude with us. Remember, both hamburger orders were wrong. 20 minutes later the hamburger plate came back to the table and there was no bacon. At this point I approached a different server and asked to speak to a manager. She came to the table and wrote down the problems with the order and went to the kitchen. 10 minutes later the correct hamburger plate came with 2 sides of bacon and a side of Mayonnaise. After 10 minutes the manager came to our table and we discussed the problems with him and he told us that he would counsel the waitress. This was a disappointing experience as my wife and I had told our family members about the good food and service at Cracker Barrell. As this is a complaint I will add that in all of our visits to Cracker Barrell this is the only bad time that I have had.

  35. Rated 2
    says:

    Took much longer to be waited on than our past experiences. Had to ask for multiple refills and had to ask for jelly. When we got our food it was cold. Very unpleasant visit. Will say that this is unusual. Hope that we do not get the same server next time.

  36. Rated 5
    says:

    We had the Sunday special. It was delicious and plenty of food. We even had some too take home.

  37. Rated 5
    says:

    Lunch for three on 3/22/17 was outstanding. Attempted to enter the required code without success. Code is as follows:
    Code-201-081-671-719

  38. Rated 5
    says:

    We have always had great service when we eat at your locations. We now have to drive 45 miles but enjoy the food and my wife loves you general store.

    Thank you

  39. Rated 2
    says:

    The sausage was very spicy. When I told the cashier now terrible the sausage was. She said OH!! Your bill is ??? Horrible customer service

  40. Rated 1
    says:

    Worst breakfast ever…. They no longer have plain oatmeal. My husbands eggs came out cold. Never again 0

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