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Chuck E. Cheese’s Customer Feedback Survey

How do you like your most recent Chuck E. Cheese’s visit? Did you get the right food and customer service there? In an effort to improve your experience, Chuck E. Cheese’s invites you to provide feedback on your recent visit. Your candid feedback is of great importance and valued. After completing this survey, look in your inbox for an opportunity to join the Chuck E-Club.

Attention: If you are using mobile devices, especially mobile phones, you may consider switching back to a notebook or computer to finish Chuck E. Cheese’s customer feedback survey since you are required to enter your contact information. It is not that easy to finish the survey with a smart phone.

Chuck E. Cheese’s Customer Experience Survey Guide

  • Visit Chuck E. Cheese’s Customer Experience Survey page (See Reference Link 1)
  • Enter the code on your itemized check
  • Enter your contact details

www.chuckecheese.com - feedback - 1

  • Click on” sumit” to continue
  • Respond to two Chuck E. Cheese customer feedback questions to finish the survey

About Chuck E. Cheese’s
Chuck E. Cheese’s is a chain of American family entertainment centers. As founded as Chuck E. Cheese’s Pizza Time Theater by Nolan Bushnell in 1977, officially being labeled as the first family restaurant to integrate food, animated entertainment, and an indoor arcade. It is the main brand of CEC Entertainment, Inc., with its headquarters in Irving.

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Reference Links

  1. Chuck E. Cheese’s Customer Experience Survey Link: www.chuckecheese.com/feedback
  2. Chuck E. Cheese’s Official Site: www.chuckecheese.com
Rate your recent Chuck E. Cheese's experience and discuss with friends
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Rating: 4.2/5 (2062 vote casts)

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210 Responses so far.

  1. Mary says:

    Stafff wasn’t helpful. Loud and dreary looking place. My toddlers enjoyed it. Too crowded. Yuck.

  2. Shasta says:

    Good service

  3. Griselda says:

    Beautiful place my kids love it

  4. Aquia says:

    The service was stellar.

  5. Cherell says:

    We had a lot of fun today and they workers was very nice and kind

  6. Jose l manuel says:

    The service was excellent

  7. sandra gentile says:

    the service was excellent

  8. Tana says:

    cool play, haven’t been to a chuck es in a while, things have changed. still good for kids.

  9. john paez says:

    kids enjoyed it, nice place, loud tho…

  10. Lili says:

    the service could’ve been better, some of the staff seem like theyre not sure what theyre doing, the food took forever to get to the table.

  11. Christie Monteago says:

    Totally fun, came here with the family and the nephew had a blast! Definitely coming back for his birthday.

  12. Nina Williams says:

    Very busy during the weekends, but still entertaining for the kid.

  13. Anna says:

    Excellent service at register,food came out quick, birthday parties seem fun, might take my son here for his birthday…

  14. Sarah ann says:

    Service was okay, great breadsticks, but took a while for my food to arrive.

  15. esteban says:

    nice food, good place to take kids who have a lot of energy. service was nice. I like.

  16. Juan pelaez says:

    A mis niñas les gusta chuckecheese es un lugar muy divertido

  17. Juan pelaez says:

    Good place food food

  18. Dina says:

    Is ver fun my Child like to much

  19. Haylee says:

    Great place for kids

  20. Lela Marich says:

    Great place to take two boys full of energy

  21. Diego says:

    It was fun and I liked coming here

  22. Saji lahcen says:

    Code# 030 001 200 160 210 874 42. I had a coupon that ur manager said is not in her system I had it from ur wed site and code # is 1502 but she wasn’t helpful she made me paid extra for another coupon wish is more expensive than the one that I had

  23. Florinda boyer says:


  24. Shirley says:

    Very bad service do not know how to load card manager has very bad service .he doesn’t know how to talk to customer

  25. franklin says:

    Muy bueno

  26. Analilia says:

    Todo bien

  27. Karyn says:

    Super fun!!!

  28. Rosie says:

    I really love it, and my kids love it even more.
    A great place for days off from school

  29. Jorge says:

    Excelente servicio

  30. Jarelys says:


  31. Marlene Sanchez says:

    Good service

  32. Kenaia M Victom says:

    I enjoy it .

  33. Vanessa says:

    It was fun and clean

  34. Carlos says:

    Nice and clean

  35. Martha says:

    Divertido lugar mis hijos se divirtieron mucho

  36. Martha says:

    Solo estar al pendiente de los tikets en las máquinas x que luego se acaban y ya no dan tikets gracias

  37. Lucio says:

    Muy bueno

  38. kathleen vinglas says:

    Went to Chuck E Cheese with my 4 grandkids and coupon stating on Veterans day, vets could get a small individual pizza. The store in Bridgewater New Jersey said they were not doing that. Can you explain why some store honor veterans and some do not?

  39. Raysa says:

    Muy divertido para los niños

  40. Raysa says:

    Very nice play

  41. Delbie says:

    Excellent place!

  42. Luisana Goubat says:

    Excelente sitio para los niños

  43. Alfredo says:

    Pleasant experience my kids loved it!!!!

  44. Lina says:

    Wonderful place for kids to play and enjoy

  45. Casey says:

    My niece love this place and the employees is very nice!

  46. Dina Palacios says:

    Presioso lugar

  47. Dina Palacios says:

    Bonito lugar para compartir en familia

  48. Dina Palacios says:

    Presioso lugar para disfrutar en familiy

  49. Rosa says:

    Had fun!!!

  50. Byron C Allan says:

    Had fun

  51. kelly rose says:

    had a great time,great service

  52. Victor Wright says:

    Good family time, however pizza size could be larger or the prices cheaper.

  53. Sonny Alcotas says:

    Great place to have a Birthday.

  54. JENNIFER says:


  55. MaryClaire Torticill says:

    Always great service!

  56. vanessa escobar says:

    i love my son this place favori

  57. April Young says:

    Food okay kids enjoyed themselves

  58. Jose says:

    Good really good

  59. Linda Hernandez says:

    It was good everything was fine except Papa shooting at work and the salad bar head hair in it

  60. Deborah Haynes says:

    Love this place

  61. Karla says:

    Is good service

  62. Tia Dorest says:

    Staff is always pleasant!

  63. Zara says:

    Good moments my family

  64. Heather Winthers says:

    We had a great experience at Chuck E cheese

  65. magdalena says:

    Good moments my family

  66. Karina says:

    Good place. Employees are friendly and birthday parties are super fun for kids

  67. Jennifer says:

    Great time with the family

  68. Gabriela says:

    We had a great time here on son birthday.

  69. Angelica says:

    Great place. Rate 9

  70. Laura says:

    Place looks clean, however pizza could be better.

  71. Ludivina says:

    My kids had lots of fun

  72. Oscar says:

    Very fun!!!

  73. Anthony says:

    Very fun place! Great for kids and adults :)

  74. Crystal says:

    Cool place ! Shariye makes this place so love!

  75. Ismael says:

    Nice place

  76. Ruth says:

    Great experience…
    food delicious…!!!:)

  77. Sara lynn says:

    Good job

  78. Janique Jackson says:

    Great experience, food was good.

  79. Jorge silva says:

    It was a very Good experience. I loved it

  80. mariana Villegas says:

    Good job we love chuck e cheese

  81. Anthony Robinson says:

    The store manager was the best we had a great time

  82. Jeremy says:

    Had a blast

  83. Vanessa says:

    Ben was an amazing server and the games were really fun, I also loved the taste of the food and how each meal had great flavor and taste

  84. Lourdes says:


  85. Duniesky says:

    Is a good place for kids, but there are some machines needs to be Repaired. Thanks

  86. Sherry says:

    Good service

  87. Sarah says:

    Shaniah was great

  88. pricila martinez says:

    Good service and clean place .

  89. Elizabeth says:

    Cada vez que visito este lugar es volver. Se niña,me gusta la pizza y bailar con chucke cada vez es una experiencia nueva

  90. Xinia bernal says:

    I liked chuckcheese

  91. Jackie cuellar says:

    Great service

  92. Cj says:

    Had a great time. Mr. Jerry was awesome!! Good manager.

  93. Emma says:

    Todo estuvo bien en la atención del personal, nada más un poco molestos mis hijos xq varios juegos no servían y no les daban tickets

  94. Rosalyn lee says:

    They can be a little kid friendly because kids see and observe negative or a long unhappy day

  95. Charnell says:


  96. Maria uribe says:

    Muy buen lugar los niños se diverted un buen

  97. Tameika Cook says:

    The cashier’s were very professional. My order was in a good time frame i would recommend my family and friends here.

  98. Jenn says:

    We’re having lots of fun

  99. Adriana says:

    Muy bien

  100. Adriana says:

    Muy buen servicio

  101. stephanie almonte says:

    Very fast service and good music

  102. natasha says:

    Buen servicio
    Five star

  103. Jennifer Ramirez says:

    Great service and my boys had fun.

  104. Nicole Priest says:


  105. Monica Solano says:

    1st time at greeley chucked cheese and I think I like it!

  106. Ruth Jones says:

    Great time!

  107. Aldahi says:

    Great service

  108. Jill Ogdie says:

    Today was not as great as 2 weeks ago

  109. Tanya Knowles says:

    Great atmosphere

  110. Dolores Lopez says:

    Great service!!

  111. Diana j. says:

    We have been taking the grandkids to Chuck E Cheese in Metairie, La for ten years and even though employees and ownership have changed over the years it has always been a wonderful experience. However, there has been one employee that has not changed and that has been Nona who has been there almost every time we were there. She has always been pleasant and helpful in taking our order as well as assisting us when turning in our tickets and patient while the kiddies selected and then changed their minds numerous times. In addition to Nona all of the other employees were very pleasant. The dining and play areas were very, very clean and the food was very good. The kiddies are now older and can roam freely and my husband and I can sit and relax. Love Chuck E. Cheese!

  112. DIANA RAMIREZ says:

    Buena atencion

  113. Aryanna says:

    My husband and I have taken the boys here for years staffs are always helpful and pleasant, lots of fun, and good food. Thanks chuck e cheese

  114. Melissa Massey says:

    Good time and great service

  115. Naomi says:

    Excellent service!

  116. Sonia hernadez says:

    Les gustan los juegos

  117. Marisol says:

    Exelent customer service!!! Mark rock!!!

  118. Kema says:

    Very good experience but needs to upgrade food taste

  119. Saul says:

    Shaniah is so nice at Chuck E Chesse

  120. Saul says:

    The host Shaniah was very helpful was so nice

  121. Saul says:

    She was so nice

  122. Maranda says:

    Love this place

  123. Alma valencia says:

    This is the 3rd time I come and order pizza it takes them 40 to 50 minutes on a slow day and I say slow because there are only 5 tables takend I think they should do nothing about this because they are to slow to cook the food and the customer survest is not the best

  124. Gabriel says:

    Service was very well and the food was delicious I come again with my family it was fun

  125. Anderson Cavenaghi says:

    I Luv Chuck

  126. Christine says:

    Good food fun .and nice people my kids loves it

  127. Dana Moeder says:

    My daughter and I had a blast best 2hrs we spent there. Thanks Chucke Cheese

  128. JJ says:

    We had fun with our Gbabies

  129. Crystal says:

    Enjoyed our sons birthday time spent here

  130. Thomas Malcore says:

    Good time

  131. AnabelAvalos says:

    Great experience Loved it Very clean great service

  132. Ana says:

    Es bonito

  133. Janet says:

    Una cajera muy poco Cortez no tiene tacto con los niños

  134. brunilda says:

    My kids love go to chuckecheese

  135. Tania balderas says:

    My kids love coming to Chuck e cheese they have a lot of fun

  136. Kristy says:

    Lobster money and a lot of the games nobody was there to help us I think they should have gave us are tokens back or a refund what are you going to do

  137. Kristy says:

    A lot of the games that we played we did not get our tickets took her tokens and nobody was there to help us very disappointed had the kids with me and they kept asking where’s the tickets

  138. Martin ruiz says:

    Is Goodyear atention in the ate and Good and everthing

  139. Carmen says:

    very good for the child but the service very lousy food pizza you buy the girl I got it almost without cheese and burnt

  140. Eudalia says:

    Is good atention in the ate and good and everthing

  141. Samantha says:

    Kids enjoyed their time there!!! Will come back again

  142. wanda says:

    Plate for $7.99 is not good

  143. Claudia Solis says:

    Great service

  144. Lyla Boulton says:

    For $30 a large pizza looks like a small you need to fix that because that is a waste of money on our end it’s a waste to come here because it’s so expensive.

  145. Dalia palacios says:

    No Estoy muy contenta hoy lleve a mis hijos para que se divirtieran un poco ordene algo para comer. Cuando llevaron la pizza a la mesa, me miraba muy Seca no estava muy Buena pero en fin la aceptamos. Como yó tenia que supervisar a mis 2 hijos pequeños mi hija se quedo sentada en la mesa todo el tiempo pero en el momento que ella se levanta por un momento llega la persona que hace limpiesa y Tira todo a la basura! Era obio que todavia no terminabamos de comer , que las bebidas todavia tenian y cuando me acer que a la mesa el señora me dice: solo eran las bebidas le puedo dar otros vasos! La verdad me dio coraje y le dije que no y por no decir algo Malo mejor me di la media vuelta y agarro a mis hijos y me retire del lugar. Esta visita a chuck e cheeses no fue nada agradable.

  146. Cetin Sasmazer says:

    Enjoyed really good time. PERFECT FUN!!!

  147. Mayan says:

    We got our food fast

  148. Lucia says:

    My family loves the pizza and chicken wings. The games are fun and the price is right. It’s a clean and safe environment.

  149. Bobbie Price says:

    I have a great time there with my grand kid.

  150. Irasema says:

    Hope to win

  151. Maurice Davis says:

    Thank you

  152. Yisele Minier says:

    Nancy was very helpful ❤️

  153. David says:

    The young lady named Nancy was very helpfull. When ever I bring my Grandson she’s always so pleasant. She’s always busy helping guests. People like her are the reason I keep coming back.

  154. Ellen piguing says:

    Asked staff La Mirada,Ca what time Chucke cheese will perform and was told every hour on the 30,unfortunately no chucke cheese from 12noon to 1pm,so disappointed..

  155. Alma says:

    Enjoyed really good time.

  156. hαlєч says:

    thє ѕєrvícє íѕ grєαt

  157. Maria j camargo says:

    The games are good prices plus the chuck e does great shows for the kids

  158. Maria j camargo says:

    We brought my son for his birthday he likes to come here to play games plus the good great deales yoou have all the time and its great for family time the food is great

  159. pepe says:

    bonito y divertido lugar para niños
    muy buena comida

  160. Jacky says:

    Very nice and fun place to be

  161. Ashley Jarrett says:

    Nice place

  162. Maria Gonzalez says:

    Great restaurant great survice

  163. Kelli Lane says:

    There was an amazing manager Chelsea at the Chuck E. Cheese in Ann Arbor MI. We had a problem with the salad bar and she went over and beyond to fix it. Love the personality and great customer service. We will attend this location again. It is by far one of the nicest indoor activity places for a little kids and big parents who are kids at heart. Thanks again Chelsea and staff for an awesome experience!

  164. Patricia says:

    Enjoyed a really good time . Nice and clean and the service was great . It’s truly a place where a kid could be a kid .

  165. Kinley says:

    Great service

  166. Julia Williams says:

    Had a wonderful time :)

  167. Tammika says:

    my son and i enjoyed are day Cynthia the cashier was a good help to us terminal 370 longbeach ca 290 east 4th st

  168. Tammika says:

    my son and i enjoyed are day Cynthia the cashier was a good help to us

  169. Terrance Coats says:

    Samantha have great Customer service and is really friendly

  170. Lorena carrillo says:

    Great for the kids
    167 000 200 150 110 392 05

  171. cruz uribe says:

    Me gusto muy buen servicio que tienen

  172. terri says:

    Great service

  173. Sergio says:

    Bonito lugar muy limpio , la comida es exelente

  174. Susan Stewart says:

    Great service.

  175. Tara Lawless says:


  176. Laura jacobs says:

    Everyone was very nice.

  177. Vincenta Parker says:

    My family and I had a wonderful time.

  178. Mason evans says:

    You guys have met customer service needs and standards you keep your place clean there’s always somebody to ask if we need help your team is excellent thank you

  179. Martha Sánchez says:

    Me encanta llevar a mis nietos a comer y divertirse

  180. Katie says:

    Had a great time

  181. Mike says:

    Had a great time with my kids

  182. carly says:

    Very disappointed in the salad bar my granddaugters loved the older selection no jello no potato salad no cottage cheese longer selling coke products

  183. chanell wilson says:

    Great service

  184. Brianna says:

    Loveing the new system

  185. Wittboldt Mary ann says:

    They were so awsome

  186. Maria says:

    Good cervice

  187. Maria says:

    Bien cervicio

  188. Luz Arbaiza says:

    We had fun love spending the day with my daughter

  189. Ashley Rok says:

    Great time!!

  190. Dolores says:


  191. Dana Vanderhoek says:

    Excellent service

  192. Orlando L Ferreira says:

    Chuck E Cheese is a great place to let our kids have a good time.

  193. Kim Barnett says:

    I only come if I get coupons because it’s overcrowded and over priced. Pizza is good, games are fun, but there are hardly any workers around when you need them. One person at the counter on the weekdays to redeem tickets and take orders and of course the undecided children with tickets to redeem come first!! Smh……definitely not all that thrilled with this place.

  194. lady says:

    Good service

  195. Deatriz ovalle says:

    I like chuck E cheeses

  196. eleanor havens says:

    I think it is stupid to have the “Won’t take cash back” so small and far down on the token machines. I only wanted to spend $5 but instead spent $20. It’s a rip off, and I don’t care who knows it. so either make the words bigger or give the money back!!

  197. Gail says:

    Love the food and the service

  198. Bernidetta JOHNSON says:

    No help around

  199. Jennifer Ryan says:

    The pizza and service was very good

  200. Kari says:

    Great service, great food and lots of fun

  201. Capri tucker says:

    Great service really nice staff

  202. Melissa Lehman says:

    Had a good time.

  203. Maryann West says:

    Pizza good

  204. Steven brooks says:

    Good customer service.
    Fun time with the kids and delicious pizza

  205. Sonia N Sanchez says:

    Good place to enjoy , thanks

Survey Discussion