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ACME Customer Satisfaction Survey

How do you think of your recent purchase experience in ACME market? Do you think the assistants there are helpful? You are now invited to share your candid feedback with ACME market through this customer satisfaction survey.

ACME Customer Satisfaction Survey Guide

  • Refer to the Reference Link One at the bottom for survey completion
  • Select the state and store you visited and click the “Next” button

ACME Customer Satisfaction Survey

  • Select the date of your visit

ACME Customer Satisfaction Survey

  • Enter your email address
  • Select the time you visited
  • Enter the cashier/operator number

ACME Customer Satisfaction Survey

About ACME Markets
Acme Markets is a supermarket chain operating in Pennsylvania, New Jersey, Delaware and Maryland. It mainly offers bakery, dairy, deli, frozen foods, general grocery, meat, pharmacy, produce, seafood, snacks and liquor.

Reference Links

  1. ACME Customer Customer Satisfaction Survey Link: www.acmemarketssurvey.com
  2. ACME Official Site: www.acmemarkets.com

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Rating 4.323votes

  1. Rated 5

    Bakery department staff especially your staff person I believe her name was Kim Cassidy she was very informative about cakes that are available for different occasions she is truly an asset to acme she was also very friendly.courteous I give a 5 star rating to the 8th street acme in ocean city New Jersey

  2. Rated 4

    Visited the Store in Jersey City on 18th Street
    For the most part Great people very helpful.
    Customer Service needs improvement very slow. Gail from beauty supplies couldn’t do enough to please!

  3. Rated 4

    Visited the Store in Jersey City on 18th Street
    For the most part Great people very helpful.
    Customer Service needs improvement very slow. Fail from beauty supplies couldn’t do enough to please!

  4. Rated 1

    Visited Middletown, Delaware store and just wanted to say that Brenda was fantastic as far as customer service is concerned. I also couldn’t log on to survey sight to give her 10’s

  5. Rated 5

    I wanted you to know, a woman in your Greenwich, Ct Acme by the name of Ellen has been extremely helpful during both my recent visits. She went out of her way to find an obscure product for me in the back, and today at the register was just plain cheerful and nice and made my day better. She did the same for the gentleman before me. All the while being efficient and streamlining the process for everyone. I lost my receipt so I couldn’t enter the sweepstakes, but no matter. Just give this woman a pat on the back.

    Alan Gorkin 203-832-6530

  6. Rated 5

    I went to the Franklin Turnpike, Mahwah, NJ store today and just want to give a shout out to Robin who was my checker – quick, knowledgeable and efficient! Great job!!

  7. Rated 5

    I went to store in Salisbury Md and the ladies in the Deli Dept were so helpful to me. Thank
    You Teresa ,Tag and Tracy for all your help. Enjoy shopping here and you ladies are always smiling. This makes my day.

  8. Rated 1

    I was in the Acme in Kenilworth New Jersey today and I wanted to buy some President Feta cheese.
    The front of the display was covered by what appeared to be a teacher and the staff how to sell cheese. I did not be rude or interrupt them but they noticed my presence. I stood to the side trying very hard to get the attention of the person behind the display or anyone of those who were teaching people how to sell cheese. I was ignored by all who were trying to tell people how to sell. Funny isn’t it? Well I decided to go to Shop Rite and get my cheese. I live very close to the acme but Shop Rite is not that far away. I think that the smart thing to do would be to train your staff on off hours and even if you had to train them on the on hours you should still acknowledge that customers are around – so your training staff has a lot a to be desired. The blind leading the blind

  9. Rated 5

    I went into the Acme in Smyrna, Delaware on Sunday, 2 April 2017 to purchase a sheet cake. The girl behind the counter, Kylie, was very busy but she looked up and asked if she could help me. I explained that I needed a sheet cake for twenty people. She took me over to the counter and showed me the appropriate size cake and inscribed it for me. She was very pleasant during the entire transaction and made me feel as though I was the only customer in the store. I will definitely go back there the next time I need baked goods.

  10. Rated 5

    Excellent service from molly m
    April 2 2017 in ventnor city nj

  11. Rated 5


  12. Rated 5

    I would love to share how great Jocelyn A is at working at Acme.
    The last couple storms we had, she was the ONLY hard worker out of the whole staff at New Providence. It was clear that no one came into work supposedly because of the storm, but Jocelyn was there working at full capacity. When I was there, to my surprise, she was the only employee working hard to satisfy all the customers, including me. She was the only cashier with the right attitude. She made decisions like a manager or a supervisor. No manager was there to help her. She keor ACME afloat on those storm days so someone should give her some credit.
    Thank you

  13. Rated 5

    I visit Acme in Vernon NJ ;they were very helpful and happy to help everyone.

  14. Rated 5

    I visited Acme on Lenola Road Cindy S wwas so helpful to me even taking time to walk me to what I was looking for. Thanks Trx:146 Ooperator 103 Term 2 Store 7963 on Maarch 18/17

  15. Rated 5

    Thank you for changing the Acme at Bustleton & Cottman Ave. I was happy before now I’m twice as happy. Thank you ! Deanna Varillo

  16. Rated 5

    On March 12 I had been in the Havertown Acme shopping in the freezer area. I came along an employee who I noticed was helping an elderly customer. She was very kind to him she took the time to stop what she was doing and help this elderly gentleman shop for his items then she asked him how are you going to get the groceries I to your car and house. She was genially concerned not many people take the time to help someone in need her name is Jen thank you Jen for your concern help and kindness it makes me feel good that Ij shop at a place that truly cares about their customers!

  17. Rated 5

    I visited the Woodbury, NJ Acme and was quite pleased with how courteous and friendly my cashier Jimmy #117 was to me. I will definately be back to that store.

  18. Rated 1

    I visited acme in Bryn Mawr pa as I do almost everyday for lunch but today I have to say that I am very disappointed in the service. I walked over on my lunch HOUR to get a cold cut sandwich when I reached the dept where they make the sandwiches I waited 20min before anyone said anything to me then a worker asked me did I need anything and I said yes I would like a sandwich and he proceeded to say I could order from the computer screen so I did that it only took me 30 seconds to order my sandwich because I always get the same thing so once I ordered the sandwich I stood there for another 10min and still no one attempted to make my sandwich by now I’ve been in the store for about 35min and still no sandwich mind you I only have a hour for lunch and by this time I’ve already spent 35 minutes in the store so I kindly told the guy that he can cancel my order and he asked why but I was very upset and didn’t want to say something not nice so I kindly walked away and left the store and went back to work without lunch.

  19. Rated 5

    I visited ACME Greenburgh. Nick is very knowledgeable and courteous and helpful.He is an asset to your business

  20. Rated 5

    I visited ACME Greenburgh today. Nick is very welcome and courteous and helpful. He is an asset to your business.

  21. Rated 5

    I just visited acme store number1063 on rate 22 in Patterson New York. There are two outstanding employees that need to be acknowledged, their names are Marissa and Donna at the courtesy desk. No matter when I shop at this store they great the customers with such a good attitude. It truly makes me want to keep shopping at this particular store. Please let both of these people know how they are appreciated. Thank you

  22. Rated 3

    Hi I just had an interesting experience at Your New Providence location yesterday. When I walked into the floral department. Where Jill the floral manager gave me a friendly welcome, and help me pick out the perfect flowers. When I went to costumer service Jocelyn who was behind the counter refused to answer my question about where something was located by saying “No I can’t i’m going on lunch.Then she took her phone and stated texting before walking a way from the counter. A few minutes later, Jacob walked behind the counter, and he helped me fine the item I looking for. With the nicest of attitudes. Right as the cashier was about to check me out. Jocelyn ran right in front of me and asked the cashier to give her red monopoly pieces, because someone gave her brother the black ones. When I said something her response was “Sorry” in a sarcastic tone. She was not sorry. I am sorry for saying this buy Jocelyn needs to go! Lastly, Beth the cashier was very nice and checked me out very quickly. I gave this store a rating of three because of Jocelyn and her attitude. Otherwise it would have been a 5 star rating.

  23. Rated 5

    Hi! I say you have Wonderful friendly employees at your Greenburgh Ny store 2499. I have been shopping at that store for a every long time. Our employees are over the top. They are friendly helpful. From you cashiers to your store manager. That store is always clean. I am rung up with ease. They are a pleasant bunch that that store. I always rave about that store and the employees to my friends and family members.

  24. says:

    John is the seafood Mgr. I have been dealing with him for a couple of years. He is so kind and generous. He always helps me pick out the right fish and he’ll make sure when I get it home, it’s perfect. He really is a terrific person. THANK YOU JOHN!!!!!

  25. says:

    I’ve tried several times to enter for the $100.00 gift card. When I enter my store number 7727 which is in Trooper,Pa I’m told there’s no such store number. I called the store and theyou verified that their store number is indeed 7727. Is this how you get out of awarding gift cards? I’ve been an Acme shopper for over 30 years!

  26. says:

    Catherine and Debbie are in the Tuckerton, NJ store and are two of a store full of wonderful employees. Each and everyone of them are helpful and polite and make shopping a very pleasant experience.

  27. says:

    I had started a comment about Catherine and Debbie’s excellent service and started to write about their helping me with a sale product but hit the post comment before I was finished. They helped me with one of the buy four and get reduced price for each item. The register was not giving me the price I was entitled to and Catherine and Debbie worked together and solved the problem. They always try to go the extra mile and always greet you with a smile and I think that Acme made an excellent choice when they hired them!

  28. says:

    Catherine and Debbie in customer service deserve a 10 for their excellent service and courtesy.

    One of the ways they have helped me is with a sale product

  29. says:

    The cashier Dan was so very helpful and professional. We always try to go thru his line. Dan L always makes our shopping experience better, even if Acme is out of sale items. Now that Acme offers better pricing then past years we do more of our shopping here. The Mymixx was down and Dan L. helped us to get the prices we came in for. Thank you for employing such a helpful Young man.

  30. says:

    I was looking for a digital coupon item today & Becky from floral knew exactly where it was & directed me. She always greets the customers with a smile. She is always extremely helpful & nice too! She always stops what she’s doing to help a customer even if

  31. says:

    I shop at the ACME in Patterson, New York and I went to the Deli part of the store and they were VERY VERY helpful!!! They helped me find the right types of foods I needed. They did it very quickly and I appreciate them. Their names were Anthony and Tom.
    The date is February 3 and it was around 9:15 p.m. Thank you very much!!

  32. says:

    I shop at the Acme and Pleasantville Road in Briarcliff Manor I find the cashiers to be very pleasant the managers are always very nice the service ass is always willing to help you

  33. says:

    I was told to fill out a survey from the Ocean City NJ store and now it looking for specifics of what I bought. I don’t have that anymore nor do I really care about winning a $100 prize. All I really wanted to say is that I avoid Acme with a passion. Their overall price structure is ridiculous. Since the Acme is walking distance from my house I will go there only out of absolute necessity. They rip the customer off in the winter as well as the summer tourist season. Shop Rite in Marmora is the primary place to shore in this area. Not sure if I could give a rating number to Acme but I would put it about a tenth out of 5.

  34. says:

    I was shopping in your Fort Lee Acme and was helped by a employee of the bakery. He was so helpful with all the cakesI was looking at. The bakery was beautiful and well stocked. I got a cake and my family and I loved it. ThankYou so much. The employee that helped me was Stanley

  35. says:

    on dec.28/16i was in line ,store was crowed so the manager told this cashier to open a lane up, and he was really upset was very rude to me ,shoving my groceries down, got an attitude with me because I wanted to put in my mix number.i spend a lot of money at this store I don’t appreciate being treated that way.not sure if I want to shop at acme any more.store7977,ter3,operater206,trx;15

  36. says:

    I’m writing you about a recent shopping trip to your store in Clark, NJ – store #0178 – it was a very busy day for me with my 2 year grandson Hunter – we had been doing several errands and the last one was at the Acme – needless to say, I was slightly tired and Hunter had fallen asleep in the cart – I at this point had to carry Hunter in order to finish my small but necessary shopping – although I am at this store several times a week, I could not locate 2 particular items – as I rounded the corner, I must have been quite a sight – store manager Pete March asked me right away if I was okay and did I need help – I said I thought I was fine, but right away he got me a cold bottle of water, assistant manager Angie got me the two items I needed, Justin quickly checked me out and Theresa (who Hunter lovers)took Hunter from me and walked me to my car – this was help above and beyond – they were all very concerned about me, made sure I was okay to drive home – they could not have been any more accommodating or caring about Hunter and myself – those in management should know about this – I love shopping in this store – always clean, very rarely do I not find what I am looking for – the personnel stays the same, workers know the customers by name, they take the time to have a quick chit-chat – it has a pleasant and friendly atmosphere – all departments are clean, workers friendly – no wonder I am there at least 4 – 5 times a week – there’s always something I need to buy! – once again, a heartfelt thank you to Pete, Angie, Theresa and Justin – you all rock! thank you, thank you, thank you………and a quick special shout-out to Anthony F – although he wasn’t there that day, I know I could have counted on him, also (as always) sincerely, Rachel

  37. says:

    I just want to say that I just love the staff at the Montclair store 1764….Marilyn is always very helpful whenever I shop there….Great job everyone. Thank you

  38. says:

    Pleasant shopping in your store. Cashier was helpful too.

  39. says:

    Medford NJ store 7964 I have done a survey for this store many times and frequently mention cashier’s indifference as far as bagging. I don’t mind bagging my own groceries but this store does not have a moving belt after the cashier & if they don’t push the groceries to you, you have to lean over the counter to grab them and bag them. I’m over 70 and have back pain and sometimes this is hard. At times, a cashier will automatically bag the items in the reusable bags I bring but often they just push the bags at me and don’t bag anything. The cashier this time repeated my total of $83 to me several times and I finally responded, “as soon as I’m done bagging, I’ll get the money out”. He then proceeded to stand and talk with a co-worker, as I bagged my stuff and the line behind me got longer. One time a female cashier stood and read a paper I had purchased as I bagged my groceries. This is why I usually go to Shop Rite.

  40. says:

    I used to hate this store BUT NOW I LOVE IT. The people you have there now are fantastic. There was a young man keith was very helpful with me with the orange juice i was looking for. Also Sam the cashier was every every pleasant. Explained. How much i safe and ask if i collected the stamp for the pots set.he is very friendly. NOW i shop at this store once a week. The rye store 10573 store 2450

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