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Mattress Firm Customer Satisfaction Survey

Mattress Firm is looking forward to your visit all the time. To serve you better for your future visit, Mattress Firm is inviting you to take the customer satisfaction survey to hear your feedback. Please feel free to talk about your true feelings.

Mattress Firm Customer Satisfaction Survey Guide

  • Visit the survey page through Reference Link One at the bottom
  • Select the city (closest to) where you made your purchase
  • Rate the statements using the scale listed below

Mattress Firm Customer Satisfaction Survey

  • After filling your personal information at the bottom of the page, you can click on “Submit” buttton to finish the survey

About Mattress Firm
Mattress Firm is an American retailing company and mattress store chain. It is committed to be a different kind of matteress retailer by foucusing on creating a unique shopping experience for the customer with a large selection of quality, brand name bedding products, competitive pricing and knowledgeable, well-trained associates.

Reference Links

  1. Mattress Firm Customer Satisfaction Survey Link: surveys.mattressfirm.com
  2. Mattress Firm Official Site: www.mattressfirm.com

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YOUR RATING
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Rating 4.833votes

  1. Rated 4
    says:

    The salesman said they could deliver on Sundays, but the warehouse said on the Friday before, they couldn’t. I work 10hr. Days and Saturdays. So the sales man said he’s delivering it on a Monday with out here From me. If I didn’t call back I might not of been home for delivery. Sunday the delivery men was fabulous! Thank you!

  2. Rated 5
    says:

    Salesperson was very knowledgeable. Gave comprehensive overview of features/pricing, etc.
    Delivery was on time, efficient. The two young men took care not to track dirt into my home. They were polite and professional. I love the new matters. Cool, comfortable,just the right firmness.

  3. Rated 5
    says:

    Everyone, from the salesperson to the delivery people were polite, helpful, and very professional. The mattress and box spring were delivered on time.

  4. Rated 5
    says:

    Andy kisseberth was so much more than helpfull. Bent over backwards for me. Would work with him again anytime.

  5. Rated 5
    says:

    I bought my mattress on Staten Island 2865 Richmond Avenue. My salesmen was Don. He was the nicest guy he made me feel at ease. Especially I was alone he wasn’t on my case at all. Polite, clear and very nice… 100% would go back to him…

    Victoria

  6. Rated 5
    says:

    They were polite and on time. Enrique & Benito.

  7. Rated 5
    says:

    Omar and frank were very professional they were in and out very nice men. 1 out of 10 I give them a ten

  8. Rated 5
    says:

    Enrique & Benito delivered my new mattress this afternoon & their service was excellent. They arrived precisely on time & were courteous, professional & efficient. I rate them 10 out of 10. 

  9. Rated 5
    says:

    Enrique & Benito delivered my new mattress this morning & their service was excellent. They arrived precisely on time & were courteous, professional & efficient. I rate them 10 out of 10. I too was not able to open the page surveys.mfrm.com as was instructed.

  10. Rated 5
    says:

    I could not get survey.mfrm site to come up so I am letting you know that Darrel and his assistant were prompt and had on their red booties they used a red carpet were kind and very helpful. Thank you I would give them the highest rating of 9 in every way. Thank you

  11. Rated 5
    says:

    Delivery service was excellent. Benito/Enrique and Ricardo were courteous and provided outstanding service. Rate them 10 out of 10!

  12. Rated 5
    says:

    Service was excellent, Enrique & Benito did outstanding work. #9

  13. Rated 1
    says:

    Delivery was a mess. They gave me 3 different times 3:00-8:00,then 11:30-1:30 and then 4:30 and then finally showed up with an attitude at 5:30pm. My husbands works night work and I woke him up at 11:30am since they called and said they were on their way, well they finally showed up at 5:30pm.

  14. Rated 5
    says:

    Service was excellent as was delivery. I will highly recommend Mattress Firm to all in need of a new mattress.

  15. Rated 5
    says:

    Excellent service both in the store and delivery!!

  16. Rated 5
    says:

    Service was excellent Dom & maunice were very friendly & knowledgeable

  17. Rated 5
    says:

    Great service

  18. Rated 5
    says:

    Service was excellent. Cedric gave us a great deal and the delivery by Enrique and Ricardo was on time and professional.

  19. Rated 5
    says:

    Oscar and partner were fantastic. The delivery service was perfect. The calls came exactly as promised and were clear and concise. Oscar and his partner were professional, friendly and even removed their shoes before coming inside my home. I could not have asked for better service. Thank you!

  20. Rated 5
    says:

    Wonderful​ experience from salesman to the delivery people.fantastic all the way .

  21. Rated 5
    says:

    Darrey was outstanding! They where before time.

  22. Rated 5
    says:

    Jesse and Aaron delivered our mattresses on time. They were very knowledgeable and well prepared. We had a great experience buying our mattress at Matress Fim.

  23. Rated 5
    says:

    Joe and Donte delivered and set up the bed. They were very well appearing and very professional and knew exactly what they were doing. The store manager, Keegan, at the 86th and Zionsville store, is a true professional and I can not say enough good things about him and his helpful and professional attitude. He went the extra mile to help us.
    I would say you have a well run operation. I was in customer service for 43 years prior to retirement and I know first rate service when I see it.

  24. Rated 5
    says:

    TONICA JOHNSON, The store manager at your Brownsburg, Indiana store should be commended for excellent customer service! I was and am very pleased with the experience of buying a mattress from her. I just thought that someone at Mattress Firm should know this.

    Best Regards,
    Al Wilkins
    Order No. 5006462990

  25. Rated 5
    says:

    Good products and friendly service

  26. Rated 5
    says:

    Mr.Randy Nielson was extremely helpful, courteous and a pleasure to do business with. The service was excellent.

  27. Rated 5
    says:

    I recently purchased a mattress from Mattress Firm. I am very pleased and happy with my new mattress set. The customer service from Sidney was excellent and price was great. The men that delivered my new mattress set were very professional. Thank you so much!

  28. Rated 5
    says:

    Vince at mattress firm is very polite and has excellent customer service skills. He went over and beyond making sure I was 100%satisfied with my new mattress and pillows. The two delivery men were excellent on time delivered my mattress perfectly. I’m 190% satisfied thank you

  29. Rated 4
    says:

    Nice store

  30. Rated 5
    says:

    Gil wolmart had great customer service. Thank you again for all of your help.

  31. Rated 5
    says:

    I rate a 5. I was very much pleased with the delivery service. The mattress was delivered on time. Darrell and his helper were courteous, cordial, and a lovely personality. Darrell explained very thoroughly the delivery requirements, they followed safety protocol, and installation was prompt and secure. Very pleased from purchase to set up.

  32. Rated 5
    says:

    Very pleased with our purchase. Delivery and set up was professional and efficient. Tyson and Wayne worked very hard to assemble the frame, even though they were not familiar with it. They were respectful of my house, and demonstrated friendly and professional attitude throughout the process. I’m glad we chose the heavy-duty frame. The mattress is the right combination of soft padding and firmness. Other than the box spring order mix-up, the process was very smooth.

  33. Rated 5
    says:

    Ben at the Inverness, Fl. store was very knowledgeable. friendly, & helpful. Our mattress was delivered exactly when he said the next day. The gentleman making the delivery were very courteous, on time, quick & professional. We would recommend Mattress Firm anytime.

  34. says:

    LOVE the bed!! Everyone was so nice and the delivery team was amazing.
    Thank you
    Belle

  35. says:

    Sean’s last name is Powers, not Porter.

  36. says:

    So far, so good. The sales person, Sean Porter, in The Villages,FL., was very knowledgeable and a pleasure to purchase a mattress from him. Also, the men from the delivery service were very pleasant, on time, professional, and respectful. Every delivery service should follow their lead.

  37. says:

    I have to say sleeply is the worst company to deal with. They Sell JUNK. 3 Matttress in 1 year. They are all under warranty or the 120 day in home. The sales man in The Bridgewater NJ Store on 202 is WORTHLESS. He tells me the Mattress comes with a box spring . You have extra money left you need to get something. OK 4 Pillows 39.99 each. I get the bed delivered NO BOX SPRING. I call the store the box spring is extra. Why would I pay 39.99 each for 4 pillow if I wasn’t getting a box spring. Now this company changed to Mattress Firm. I would never buy another Mattress from this company again. Stay far away from this company sales people are worthless and the new return policy is they have now is BS.

  38. says:

    the manager was exceptional !! i actually enjoyed picking out our bed. the delivery was on time and the crew was top notch! cant say enough about Mattress Firm. a great place over all. thank you so much

  39. says:

    I purchased a temper-pedic king size mattress at the store at Hwy 151 in San Antonio, TX. I specifically told the sales girl that I wanted the exact mattresses that were on display except for the massage feature, the dual king cool breeze. When they delivered the mattresses they were not what I ordered. When I called the store the guy that was there looked up my order and said that what was delivered was what I ordered. I told him that was not correct. I purchased the dual king with adjustable head and foot and received the one with just the head adjustable. I cancelled my order because he wanted me to pay an additional $1400 because the sales girl made a mistake and entered the wrong order. When I went into the store to cancel my order the guy told me that he spoke to the sales girl and she said that I told her I only wanted the head adjustment. I told him she was lying because I told her 3 times I wanted the same as the display without the massage. We went back and forth until he told me “Anyone can make a mistake”. I told him that is true but in business you are supposed to own up to your mistakes and not blame it on the customer. Also, I told him that I was charged for delivery when I was told that delivery was free. He said who told me that delivery was free. The sales girl did and the sign on the mattresses says it. He lied (the manager)and said that it is either free pillow, free mattress cover OR free delivery. No where on the sign does it say OR. I will NEVER purchase anything from Mattress Firm again and neither will my friends and family.

  40. says:

    I bought my S&F FOUNDERS Queen prime Mattress set at the FORUM 005025 in Agora Pkwy, Schertz, TX on Nov. 25th. My brother bought his Full Mattress Set on the same day as well. The sales Associate Keith Dusenberry II who helped us, was so helpful, patient, pleasant, & knowledgeable! The gentlemen(Enrique & Ricardo) who delivered & set up our mattress sets were on time, efficient, careful, & pleasant. This is the second time my family has bought from Mattress Firm. Keep up the competitive prices & keep up the great job, staff!

Survey Discussion